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Administrative Professionals Interacting with Others Administrative Professionals: Interacting with Others Regardless of the industry you work in, the organization you work for, or the boss you have, as an administrative support professional, almost all of the tasks you perform on a daily basis require, in some way, interaction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your  more...

Offers Contracts and Exit from the Organization HRCI PHR ...HR) Human Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored.The Human Resource Certification  more...

Non-Unionized Workplaces HRCI PHR Non-Unionized Workplaces (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry  more...

Transitioning into a Project Management Role ...ence. When this occurs, it is important to be prepared to deal with the significant changes in your role. Your responsibilities broaden from managing yourself to managing others, from short-term to long-term goals, and from tangible to intangible issues. Time and experience will develop and refine your project management skills, but this course will prime you for the process of transitioning  more...

Data Sources Templates and Customization in Project 2002 Data Sources, Templates, and Customization in Project 2002 Microsoft To discuss how to deal with multiple data sources using Project 2002  more...

Workplace Conflict Strategies for Resolving Conflict ...t, conflict is an inevitable part of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and knowledge about how to approach other conflicts you may face in the future. This  more...

Workplace Conflict Recognizing and Responding to Conflict ...ll arise in the workplace, so it's critical to be able to deal with them successfully. If you avoid conflict that requires quick, decisive action, or if you take an aggressive approach when you need to gain the commitment of the other person, you may make the situation worse. Unresolved conflict can intensify and hinder your productivity as you spend more time worrying about the conflict than  more...

Improving Your Emotional Intelligence Skills Self-Awareness Self-Management ... Emotional intelligence is the ability to recognize and deal with emotions in a healthy and productive manner. Many people don't realize that their emotions are determined by what they think, and that concrete self-management techniques exist for gaining control of feelings. Emotional intelligence involves being aware of and managing emotions within your relationships with others. But before  more...

Improving Communication in Cross-cultural Relationships ... is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the way of communication across cultures. To this end, building positive relationships can go far in making cross-cultural communication more effective. This course takes you through some best practices and strategies to help you take your cross-cultural communication to a new  more...

Working with Difficult People Identifying Difficult People ...ably, we all encounter difficult people in the workplace. Dealing with difficult people can lead to feelings of frustration or even intimidation. If you know the right techniques, though, dealing with even the most difficult person is possible. In order to deal with difficult people, first you need to know what kind of difficult person you're dealing with so you can use the right technique for  more...

Working with Difficult People How to Work with Aggressive People .... No matter which type of aggressive behavior you have to deal with, aggressive co-workers can easily ruin your day or ruin a project with their behavior. In order to limit the negative impact aggressive people can have, you need a set of tools and techniques at your disposal suited to the particular type of aggressive person you may be dealing with. This course will review the more common  more...

Fair Labor Standards Act FLSA ... federal law in 1938 as part of President Roosevelt's New Deal its primary aim was to respond to growing concerns about poor working conditions in many industries. The FLSA regulates wages, maximum hours of work and overtime, as well as child labor. This course enables participants to understand the main provisions of the act, helping both employees and employers understand their rights and  more...

Documenting Discipline .... There may also be no evidence of a manager's attempt to deal with the worker in a fair and constructive manner. This course explains how documentation can make all the difference, and examines the potential fallout from failure to document. It also suggests steps for progressive documentation and explains what and how to document. This course was developed with subject matter support provided  more...

Working with Difficult People Dealing with Micromanagers ...Dealing with Micromanagers Every office seems to have one a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to the micromanager and  more...

Working with Difficult People How to Work with Manipulative People ... How to Work with Manipulative People Have you ever dealt with someone at work who tried to get you to agree to something you really didn't want to do? Some people just seem to want things their way, even if it is not the best for the team or organization. During your career, it is likely that you'll come across coworkers who use manipulation to get what they want, and it may be difficult  more...

Antitrust - Trade Associations ... allocation of markets or customers, concerted refusal to deal, and price discrimination. A criminal conviction for an antitrust law violation could result in stiff fines for a trade association and its members, jail sentences for individuals who participated in the violation, and a court order disbanding the trade association or severely limiting its activities. Trade associations can protect  more...

Workplace Violence ...majority of violent incidents that managers and employees deal with on a daily basis consist of assault, domestic violence, stalking, bullying, robbery, and harassment of all types, including sexual harassment. This course will enable all employees to recognize the early warning signs of impending workplace violence, and the actions they can take to prevent and reduce workplace violence. This  more...

Creating a Positive Attitude Creating a Positive Attitude Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to  more...

Working with Difficult People How to Work with Procrastinators Working with Difficult People: How to Work with Procrastinators Nobody likes it when they have to take up someone else's slack. Perhaps you've been in this situation: a coworker said something would get done, but when the deadline was up, it turned out this person somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but  more...

Working with Difficult People How to Work with Negative People Working with Difficult People: How to Work with Negative People For some people, nothing is ever good enough. They complain nonstop about everything from their latest project to the weather. Others may whine or place blame where it may not belong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse  more...

Quality in a Support Center ...allenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a support center can use them to best effect. The course  more...

Introduction to Incident Management ...any type of incident lies in an organization's ability to deal with incidents, no matter how big or small, as quickly and efficiently as possible so that services resume and service levels are brought back within acceptable range with as little impact as possible on other processes, the organization itself, users, and customers. This course introduces the goal and scope of Incident Management.  more...

Identifying Your Customers Expectations ...uld be willing to pay more to be given the opportunity to deal with "real people." The only way to discover what's important to customers is to ask them, and the second lesson of this course shows you how to do just that. You'll learn how to extract the qualitative customer feedback that enables you and your team to focus on delivering the kind of service that delights. Even if you don't have  more...

Bridge the Expectations Gap ...understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how to find out if dealing with your company is a delight  more...

Green Business Planning Sustainability Strategies ...nds it. An organization must be willing to commit a great deal of its resources human, technological, and economic in order to plan, implement, and maintain a realistic green business sustainability strategy. Within organizations, the emergence of strong leaders, carefully laid plans, and innovative processes can help facilitate success in achieving sustainability goals. This course outlines a  more...

Workplace Security Awareness ...luding encountering trespassers, receiving phone threats, dealing with workplace violence incidents, evacuating during an emergency, and protecting against various types of terrorist acts. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify general security guidelines and best practices, recall how to  more...

Facilitating Difficult Situations ...deal with the group that has an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to clear the  more...

Strategies for Transitioning to Technical Management Strategies for Transitioning to Technical Management As you transition from being a technical professional to being a manager, your relationships with coworkers inevitably change. Before you were promoted, you were their colleague, but now you're expected to manage and lead them. How do you make the switch? This course describes strategies for establishing new relationships with former peers  more...

Recovering from Business Crises ...tively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions, your communications can help to establish trust and convey the message  more...

Dealing with Resistance to Change ...Dealing with Resistance to Change Change is inevitable in an organization, but the process of adapting can be painful. Organizational change can cause anxiety and upheaval, and when it does, it's no surprise that employees show resistance. Resistance behaviors can vary from individual to individual and they are often unproductive. While managers may be tempted to deal with behaviors  more...

Creating a Plan Creating a Plan Getting and keeping your career on track takes careful planning. Those who wait for opportunities to come knocking may be left behind. Approaching your career proactively and being able to recognize opportunities to move ahead are key to smart career management. It starts with knowing yourself and what you want to do so that you can align your career moves with your goals.  more...

Monitoring and Controlling Project Scope ...iques, and outputs of the scope management processes that deal with verifying scope and controlling changes to a project's scope baseline. Through interactive learning strategies and realistic scenarios, the learner will explore these concepts and gain a better understanding of the monitoring and controlling processes of the scope management knowledge area. This course is aligned with A Guide  more...

Managing Workplace Harassment Complaints Simulation ..., has been harassing her, you will need to take action to deal with the situation. This will entail interviewing Violet to take her complaint, as well as dealing effectively with the ramifications of what she tells you. This simulation is based on the SkillSoft course "Harassment in the Workplace" (lch_01_a03_lc_enus). Note that the intent of this simulation is to illustrate ways of responding  more...

Dealing With Sexual Harassment Simulation ...Dealing With Sexual Harassment : Simulation You're a junior underwriter at HWCK Insurance Company. The company has over 20,000 employees, and you began working there just ten months ago. Sexual harassment training was an element of your new employee orientation. Your boss, the life underwriting manager, has always been nice to you, but lately has begun complimenting your appearance in  more...

Presenting Your Proposition Presenting Your Proposition Even the most confident sales people can feel their self-assurance dissolve when required to make a formal sales presentation. This course is about giving you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal  more...

Negotiating to Mutual Benefit Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep  more...

Six Sigma Leadership and Change Management ...ack Belts should be able to identify these roadblocks and deal with them effectively. Six Sigma deployment is a revolutionary strategy and may result in significant organizational changes. Black Belts need to proactively anticipate human responses, overcome them, and lead the organizational change. The course discusses the role of enterprise leadership and some of the leadership qualities and  more...

Managing and Deploying Six Sigma ...ing. As a Six Sigma Champion, you'll need to plan for and deal with critical Six Sigma deployment issues, develop business-aligned deployment strategies, ensure continued buy-in from top management, and integrate metrics for continuous feedback and review into your plan. This course addresses all of these challenges, as well as how to manage change during and after Six Sigma deployment. It  more...

The Essentials of Budgeting for Non-financial Professionals ...Professionals and functional managers in every department deal with budgets one way or another for providing targets and direction in their day-to-day decision making and control activities. The budget is a formal expression of the plans, goals, and objectives of an organization and familiarity with the essentials of the budget is expected at every level within that organization. This course  more...

Principles of Acct Finance for Non-financial Professionals ...nting are at the heart of every business. These functions deal with recording, summarizing, and analyzing financial information across all departments for decision making, directing, and controlling their resources and activities. Every activity or non-activity in an organization has financial implications and financial acumen is expected at every organizational level. Professionals and  more...

Selecting Suppliers Administering Contracts ...the supplier is chosen, the next step is to formalize the deal through a contract that outlines the terms of the supplier-buyer relationship. Reaching agreement with suppliers over contract terms requires purchasers to be effective negotiators. This course discusses how to choose suppliers using the supplier evaluation and selection process. It explains how to create a supplier evaluation  more...

CISSP Domain Legal Regulations Investigations Compliance ...e groups have come together to create rules and laws that deal with computer crimes and how perpetrators should be dealt with. This course brings together different aspects of computer crime, such as types of crime, laws to deal with crimes, and the ethics that must be used when investigating crime. This course guides you through the Common Body of Knowledge (CBK) recommended by the  more...

A Practical App 2009 Security A Practical App. 2009: Security CompTIA CompTIA A 2009 220-702 CompTIA A Practical Application Preventing, treating, and removing malware and system security threats are necessary skills for IT technicians. This course examines methods used to deal with viruses and malware, along with measures used to implement resource security on operating systems and networks. This course is part of the  more...

Incident Management Response Introduction Resources ... plan in place, and must know the steps they will take to deal with incidents when they occur. This course examines what incident management is, how responses are prepared, and concepts and technologies that are used when dealing with incidents. This course also looks at the principles, importance of, and outcomes of incident management and how the information security manager, with the  more...

CompTIA Network 2009 Network Fundamentals ...a network is called the topology. Topologies have a great deal to do with how a network communicates and even what devices and media can be used on the network. As well, the scope of a network, for example, if it s a LAN, MAN, or WAN, can have an impact on the type of topology chosen for implementation on the network. This course covers the basic devices used in a network, such as servers,  more...

CompTIA Server 2009 Network Storage Troubleshooting ...ing that every business and server administrator needs to deal with sooner or later. The hardware and software involved in networking and storage management can be complicated, which can make troubleshooting issues that arise complicated as well. It is important that server administrators are comfortable with the troubleshooting process and familiar with the various problems that can arise  more...

Internet-based Database-based Attacks Internet-based & Database-based Attacks Internet-based attacks and the mechanisms used to both accomplish and to defend against them is a staple of both hackers and ethical hackers today. This course examines how to hack web servers, and conversely, how to defend against those attacks, how to examine web applications for vulnerabilities, and how to fix them, how web-based password cracking  more...

Deterring Electronic Intrusions ... IT security professionals' jobs. IT security specialists deal with methods to secure network access, both internally and externally. This course examines firewall, intrusion detection system (IDS), and honeypot detection techniques, as well as evasion techniques that can be used by an ethical hacker to determine whether a network is secure from hackers. This course also assists students who  more...

Quality in a Support Center ...allenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident management and how a support center can use them to best effect. The course  more...

VMware Datacenter Overview ...ler hardware footprint, and thus saving companies a great deal of money. This course examines virtual infrastructures, and the evolution of the vSphere 4 environment and the products that are found in that environment. vSphere is made up of many individual products which, when combined together, allow for complete virtualization of server and datacenter environments. This course will examine  more...

Diversity and You ...our ability to use a variety of strategies to effectively deal with diverse situations in and out of the workplace is very important. Equally important is the ability to share these effective strategies openly, to leverage the diversity that exists within the organization. This course identifies strategies to help you become aware of your attitudes toward diversity; increase your acceptance of  more...

Information Risk Mangement Analysis Mitigation Monitoring Information Risk Mangement: Analysis, Mitigation & Monitoring ISACA Certified Information Security Manager Certified Information Security Manager® Analysis, mitigation, and monitoring play an extremely important role in information risk management. This course examines how to properly classify and valuate information assets, perform a business impact analysis, and the principles of  more...

Fundamentals of Organizational Behavior for the Individual ...nges facing companies today. Managers must be prepared to deal with the organizational issues that such challenges give rise to. Whether you're in Human Resources, a manager of a large department, or the leader of your team, you have to be able to constantly improve the organizational dynamics in your workplace. To do this, you need to start with the individual, which means you need to be able  more...

Fundamentals of Organizations - Groups Fundamentals of Organizations - Groups Groups are a key component in any organization, so knowing how they function best is vital when trying to understand organizational behavior. Working in groups has key advantages for organizations, such as fostering creativity, pooling skills, and improving decision-making and performance. But groups aren't always effective, so it's important to  more...

Cicso IINS 1 0 Mitigating Layer 2 Attacks Cicso IINS 1.0: Mitigating Layer 2 Attacks Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 Like routers, both Layer 2 and Layer 3 switches have their own set of network security requirements. Access to switches is a convenient entry point for attackers who are intent on illegally gaining access to a corporate network. With  more...

Updating ADO NET Data Sets with VB 2008 Updating ADO.NET Data Sets with VB 2008 Microsoft ADO.NET DataSets allow developers to easily update and manage data sources using Visual Basic 2008. This course examines how DataSets are used to update source data and also how to manage the integrity of the data being updated. Specific topics covered include updating data sources, committing changes to data sources, managing data integrity,  more...

The Biotechnology Industry Overview Version 1 ... biotechnology or pharmaceutical firms. They also need to deal with increased regulation and strong moral opposition to their activities; particularly in the field of genetic engineering. In response, biotechnology companies seek to educate the wider community about their activities and justify the benefits and safety of those activities to the public, the government, and investors. In this  more...

IT Project Management Essentials Managing Risks in an IT Project ...Managing Risks in an IT Project IT project managers deal with risks every day, including potential cost overruns, schedule delays, design constraints, hardware defects, and software bugs. Without a plan or process in place to address the possibility of unpredictable and unwanted loss during a project, managers may be dealing with risks reactively, rather than proactively. Potential  more...

Overcoming Challenges When Managing Experts Overcoming Challenges When Managing Experts Getting the most out of your experts can sometimes be difficult. They might display characteristics that on the surface seem unmanageable. You have to carefully plan how you interact with such challenging experts if you want them to help you in a productive way. This course explores ways you can promote harmonious working relationships with your  more...

Key Aspects of the American Work Environment Key Aspects of the American Work Environment Relocating abroad to the United States can be a rewarding and exciting experience. However, going into an unfamiliar workplace environment can also raise a myriad of questions. Do I relate to my coworkers in a particular way now that I'm in a different culture? Do I manage my career in the same way as I would in my own country? Who do I turn to  more...

Updating ADO NET DataSets With C 2010 Updating ADO.NET DataSets With C# 2010 Microsoft Microsoft Certified Technology Specialist .Net Framework 4, Data Access (Exam 70-516) ADO.NET DataSets allow developers to easily update and manage data sources using Visual C# 2010. This course examines how DataSets are used to update source data and also how to manage the integrity of the data being updated. Specific topics covered include  more...

Negotiation Skills for Sales Professionals Reaching Agreement ...tions is overcoming barriers to agreement and closing the deal. Being able to understand and anticipate certain barriers is an essential skill for every sales professional. This course provides instruction on the following barriers to agreement: deadlock situations, a customer who doesn't trust you, and negotiation tactics designed to force your price down. It also covers strategies for  more...

Evaluating Supplier Performance Managing Supplier Relationships ...y types of supplier-related problems that you may have to deal with, and effective purchasing personnel use key performance criteria to analyze and track their suppliers' performance. Analysis of supplier performance can help you ensure that your company is getting the best value and service from suppliers, and detect areas in which corrective action needs to be taken. Effective performance  more...

Basic Internet Specialist Certificate ...effective websites that sell. Students will learn how to deal with customers concerns, and the best way to provide support. Students will also learn how to deal with and avoid viruses. Along with creating websites, students will also learn about traffic reports and what they will mean to them as Webmasters. The most important principle in regards to the Internet, is how to use it to get the  more...

Introduction to Law ...e interests of the citizenry. Laws under such systems can deal with the public and private safety and health of citizenry, the means to resolve problems among parties, certain ownership interests which the law recognizes and protects, and the legal systems of different nations. For this Basic Completion course, students will contact the instructor who will guide them on all course procedures.  more...

Microsoft Word 2002 Expert ...g and managing large projects. Many of the skills learned deal with using Word 2002 in team projects, such sending a document for review to another via e-mail. Users will also learn how to customize Word to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also learn advanced formatting skills, such as how to format  more...

Microsoft Word 2002 Level 3 ...g and managing large projects. Many of the skills learned deal with using Word 2002 in team projects, such as sending a document for review to another via e-mail. Users will also learn how to customize Word to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also learn advanced formatting skills, such as how to  more...

Word 2002 MOUS ...es, and charts into documents. Many of the skills learned deal with using Word in team projects, such as sending a document for review to another via e-mail. Users will also learn how to customize Word to maximize its potential for the type of work they do, such as customizing toolbars and menus and automating tasks. Students will also learn advanced formatting skills, such as how to format  more...

How To Master Personal And Family Course description -- It wasn't so long ago that companies expected employees to give their all to the job and sacrifice their lives in order to get ahead. Now most organizations understand that employees are whole people who show up for work each day, people who want to be effective not just on the job, but in their personal lives as well. This bundle helps employees deal with some of the thorny  more...

Overcoming the Loss of a Loved One ...s to help the bereaved accept the loss and define ways to deal with IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The Strategies and Tips in this course will help someone learn how to understand the impact of losing a loved one and anticipate the emotions they can expect to experience. There are tools to help the bereaved  more...

Presentation Skills ...ur remarks for the most impact, and you will learn how to deal with the anxiety that so often accompanies such assignments. The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape  more...

How to Join the Ranks of the Self-Employed in 6 Weeks ... to setup the books and/or look for an accountant, how to deal with legal matters, how to deal with zoning laws, how to hire employees, how to recognize scams, learn about time management, how to price your product, whether to buy an existing business, how to publicize your business, how to handle stress, and more... No matter what the level of interest and determination of these individuals,  more...

Brilliant Business Writing and Communication ..., proposals, and e-mail messages that communicate a great deal about themselves and their employers. Many don`t feel comfortable writing, and worry that the impression they`re making on clients and coworkers is anything but positive. It`s time to change all that. Designed explicitly for people in the business world, this course guides students through the principles and practices of effective  more...

Manufacturing Statistics Personal Training Library ...ability studies following QS-9000/AIAG guidelines, how to deal with process capability complications, and how to use z-tables. (2 Units; 2 Assessments; Approximately 6 hours of training.) The DOE: Screening Experiments course provides an overview of the full family of experimental designs but focuses on Screening Experiments, arguably the most important in the family of Design of Experiments  more...

Six Sigma Black Belt Personal Training Library ...ability studies following QS-9000/AIAG guidelines, how to deal with process capability complications, and how to use z-tables. (2 Units; 2 Assessments; Approximately 6 hours of training.) The Measurement System Analysis (MSA) course includes detailed tutorials on many measurement system analysis techniques including how to conduct and analyze GR&R (Gage Repeatability and Reproducibility)  more...

Copyright Basics for Librarians This course will enable the student to better understand copyright and make decisions based on solid baseline information, not rumor or possibly erroneous "common knowledge". Copyright Basics for Librarians Copyright is a hot topic in librarianship and commerce. Knowing what copyright entails and how to deal with the most basic copyright situations in library can help you avoid common copyright  more...

Hearing Conservation/Noise Control ...ss as you gain the personal and noise reduction skills to deal with those persistent load noises. You`ll Marvel?, that even without super powers, the workers in your organization can use personal protective equipment that will safeguard their hearing even better that a mutant could. ?Holy, health hazard, Batman! We need this training to protect our workers and satisfy OSHA requirements.? This  more...

Java 2 -- Handling Exceptions & Implementing Threads ...n exception handling. In addition, you will also learn to deal with the various methods for handling exceptions and percolation of exceptions in the method activation stack. This unit introduces and describes the most common exceptions in a Java program. This unit describes multithreading in Java by illustrating the concepts of threads and process. You will learn about the advantages and  more...

Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Instructor-Led ...state Finance: How to Work the Numbers on any Residential Deal--Instructor-Led A Trump IACET Accredited Course In this course, you will analyze the profit potential of two income-generating residential properties. There are three approaches to estimating the market value (or valuation) of a property: cost, comparable sales, and income. This course will cover all three of these approaches, with  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...king to improve quality and efficiency, and all those who deal with screenshots. We will show you how to make screenshots, increase their impact, place them in manuals and online documents, and choose the appropriate tool. Making Efficient Screenshots: Saving Time, Increasing Impact Screenshots are a powerful way to convey information quickly. We use screenshots to develop training sequences,  more...

Flash I: Mastering the Tools ...yable in today's job market, and you will receive a great deal of enjoyment in creating animations of your own design. COMMON QUESTIONS: How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Some students are able to complete the course in as little as one month. However, most students take  more...

Demanding Customers ...an undecided customer come to a decision. It will help to deal with a customer who isn ™t right, but who is a customer, and who with skill will still be one in the future. This course can be completed as quickly as you care to. Student is given 90 day access. Demanding Customers The Demanding Customers course guides sales and service providers through a series of scenario based  more...

Mastering Purchasing Fundamentals ... the years of experience usually required to learn how to deal with these challenges. You'll get more than just an introduction to purchasing - you will become an expert at flawlessly executing and managing purchases. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest  more...

Maximize Profits by Managing Real Estate like an Entrepreneur--Instructor-Led A Trump U Course- Rental property owners can profit from what entrepreneurs know: success lies in examining all aspects of your business, looking for opportunities to reduce expenses and maximize income. In this exclusive course, TrumpU experts will show you how to position your property correctly for the target market, manage problem tenants, market your property, and more. Students may complete  more...

Professional Bar Management Mastery Level Certification ... will also learn ways to build customer relations, how to deal with your vendors and alternative ways to generate revenues. Kellie Nicholson has condensed over twenty-five years of experience into a course that will give you the skills to manage your bar like a professional. She will teach you the basics that will put you on the road to understanding the unique factors of the bar business.  more...

Sales Through Service Skills ...ntact, explore customer needs, match the needs, close the deal and take the extra step. It will also help to analyze what the customer wants and needs by combining active listening and effective questioning...so they can make a real difference to sales and customer loyalty. This course can be completed as quickly as you care to. Student is given 90 day access. Sales Through Service Skills  more...

Understand Real Estate Finance: How to Work the Numbers on any Residential Deal--Self-Directed ...state Finance: How to Work the Numbers on any Residential Deal--Self-Directed A Trump IACET Accredited Course In this course, you will analyze the profit potential of two income-generating residential properties. There are three approaches to estimating the market value (or valuation) of a property: cost, comparable sales, and income. This course will cover all three of these approaches, with  more...

Sexual Harassment in the Workplace Series ... be used to prevent it from occurring, as well as ways to deal with the situation if it happens. As of 8/17/07, this course complies with the following legislation: California: Government Code 12950.1 (AB 1825), California Code of Regulations 7288, Connecticut General Statute Section 46a-54-204 and Maine Revised Statute, Title 26, Section 807. The student will have access to this course for 1  more...

Build Your Own BIZ - Selling Skills This course is designed to sharpen your selling skills and help you close more sales. It will also help you set sales goals and measure the effectiveness of your sales force. Build Your Selling Skills and Close More Sales This course is designed to sharpen your selling skills and help you close more sales. The class includes text and downloadable resources. Description of Course Selling Skills  more...

Working with Difficult People ...nted in this course covers new ways to think about how to deal more effectively with difficult people and situations at work - by changing your thinking and trying some new approaches.As an extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop reference anytime from anywhere. Working with Difficult People This course shows you how to  more...

EEOC & ADA: What Supervisors Need to Know ...s information, you will be better able to identify and to deal with discrimination in the workplace. As an extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop reference anytime from anywhere. EEOC & ADA: What Supervisors Need to Know Discrimination is an issue that has profound ethical, legal, and personal implications for any  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...Q. I?ve heard that medical transcriptionists make a great deal of money. How much can I expect to earn? A. Medical transcription is a rewarding, interesting career that provides maximum flexibility and excellent earning potential that increases steadily over time. Entry-level transcriptionists can expect to earn at least twice the hourly minimum wage in larger cities, perhaps less in other  more...

Managing for High Performance ...deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the talent to the  more...

Managing Managers ...re the voice of top management, they are also expected to deal with their own line managers to ensure that the organization's strategy is translated into action. These managers often need guidance, feedback, and appraisal on the application of business strategy. Managing managers is likely to be a greater challenge than ever before. It requires a new set of skills, insights, and competencies to  more...

Financial Risk Management Do you like to take risks or do you prefer to avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will  more...

Exchange Server 2003 Security Implementation To outline some of the tasks for configuring Exchange Server 2003 to deal with internal and external security threats  more...

Getting Past Clashes Valuing Team Diversity Teams have diverse personalities, skills, and interests that are challenging to put together. You may not get along with every team member, but it's important that you can work together to achieve the same goal. At the end of this course, you'll have the skills needed to work with different personality styles, control your gut reactions to difficult people, and deal with difficult team members.  more...

The Banking Industry Overview Version 2 ...ore complex business. On a daily basis, the industry must deal with margin pressures, consolidation, and technological and marketing challenges, not to mention unforeseen financial and political crises. However, with cash and capital, banks are positioning themselves to succeed in the future, while coping with regulatory compliance, global competition, and financial and operational risk.  more...

Leadership Development for Technical Professionals Managers must direct the activities of workers to address tactical or short-term issues while still maintaining a vision of the strategic or long-term goal. Therefore, the skills needed for an effective leader are varied and complex.For you, the technical professional, this means evaluating your current leadership skills. It also includes the development of more refined managerial skills such as  more...

Problem Performance Identification ...ure the extent of that problem performance if they are to deal with it effectively. An imprecise definition and description of the problem, leads to a less than useful treatment in many ineffective performance management approaches. The observation of a worker naturally leads into the assessment of the standards of performance of that worker. This process is often put into a formal performance  more...

Views on Organizational Change The way that you respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to think of yourself as part of  more...

Communication during Organizational Change ...sfully you communicate is a vital measure of how well you deal with change. "Communication during Organizational Change" starts by recognizing that the first factor in successful communication is how you feel inside. The unfamiliar tends to generate stress, and when you are stressed you do not communicate well. This course addresses this problem proactively. It also equips you with the  more...

Handling Organizational Change Simulation ...o this change could be difficult for you. Your task is to deal with this organizational change by managing your own reactions and applying appropriate behaviors. How you respond to, as well as influence, the change process will be key to determining whether the change is beneficial or detrimental to your position in the new organizational structure. This simulation is based on the SkillSoft  more...

Planning the Outsourcing Deal To recognize how to plan an successful outsourcing deal  more...

Frontline Call Center Skills Simulation ...deal with unhappy external customers, and to establish good working relationships with internal customers--your co-workers. Using this simulation will help you assess and practice your skills assisting various customer types, such as; "relater", "director," and "thinker." This simulation is based on the series "Frontline Call Center Skills" and contains links to the following SkillSoft courses:  more...

Managing Sexual Harassment Problems Simulation ...n sexually harassing her, you will need to take action to deal with the situation. This simulation is based on the SkillSoft course "Supervisor & Manager Sexual Harassment Awareness" (lch_01_a02_lc_enus). Note that the intent of this simulation is to illustrate ways of responding to sexually harassing behavior. The types of responses the simulation presents are not intended to apply to all  more...

Supervisor Manager Sexual Harassment Awareness ...issue of sexual harassment, outlining clear guidelines to deal with this issue. Every manager is accountable for knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints. This two-hour course can help your company demonstrate its commitment to a fair, responsible, and healthy organizational environment, free from harassment  more...

Experiencing Anger Like most people, you have probably gotten angry while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course, you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with  more...

Managing Your Anger You're angry and you want to let everyone know it. But, is this really a good idea? What will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of  more...

Perspectives on Conflict in the Workplace What is meant by the term "conflict," and what are the general attitudes towards it in the workplace? In this course, three prevailing attitudes towards conflict are compared. These are that: --Conflict is always a bad thing --Conflict is always a good thing --A certain level of conflict is productive, but too much is undesirable. This last view informs the rest of the course, which goes  more...

Coping with Criticism and Feedback We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with  more...

Giving Feedback to Colleagues Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a  more...

Team Feedback A Guide Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's  more...

Connecting and Communicating ...lieve it or not, you are a born negotiator. Every day you deal with people in some way. Basically, negotiation is a means of getting what you want from others. Unfortunately, other people don't always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale  more...

The Process of Negotiation ...repared. Feelings of uncertainty can wreak havoc with any deal. The intent of this course is to prepare you to negotiate from a place of strength, not fear. The process and stages of negotiation are explained in a step by step, practical way. Investigator, presenter, bargain-hunter, and winner--you'll explore how to assume each of these roles as you learn about the essential aspects of what  more...

The Dynamics of Interacting ...s probably inspired by a direct experience that he had in dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you wanted. Can you also recall the quality of your interaction in that particular situation? How might your results be connected to success? This course is about  more...

What to Do When the Going Gets Tough ...your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough negotiation? How did you handle it? Moving past the glitches in negotiation requires savvy and an ability to stay focused on your ultimate goal no matter what it takes to get there. This course explores ways to navigate around the potholes, barriers, and hurdles that may appear  more...

Difficult People in the Workplace Environment Do you grind your teeth in frustration each time you have to work closely with someone who drives you batty? Do you have to put up with difficult people at work on a regular basis? Has your physician told you that your blood pressure is at an all-time high? If you answered "yes" to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This  more...

How to Work with Aggressive People Have you ever had one of those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the  more...

How to Work with Arrogant and Duplicitous People In certain settings, jesters and gossips can be quite entertaining. However, at the office or on a regular basis, they are not amusing. In fact, their habits can be quite destructive. If you've had it "up to here" with someone who has a head the size of a compact car, or if you're tired of being told the latest malicious gossip by someone else, you'll want to take this course. After you've learned  more...

A Workable Solution for Internal Clients ...se during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You don't want to be seen as a "visitor" who simply recommends change and then lets others make it happen. This course will focus on decision-making tools and models, and how they can be used to improve your diagnosis.  more...

Resistance and Technical Professional Consultants When you are a technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize  more...

Call Center Communication Skills Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,  more...

Assessing Customer Behavior ...dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in how to identify customer behavior, and  more...

Essentials of Business Law Employment Law ...ese laws. The program also includes ways for employers to deal with claims of discrimination as well as methods to prevent discriminatory actions from occurring. Learn To Identify agency relationships. Identify ways agency can be terminated. Apply the duties of an agent. Apply the  more...

Strategic Management Developing a Successful Process ..., and Deborah Cowen, Director of Finance, has put a great deal of work into this plan, and its acceptance is essential. As a team, you must address all questions and concerns and apply the five guidelines to making a strategic plan successful. Unit 2: Developing the Strategic Management Process (0.5 - 1 hour) Recognize the qualities of effective mission and vision  more...

Exchange 2000 Server--Part 2 Configuring ...experienced Exchange 5.5 administrators will find a great deal of new material in this course as configuration details relating to Exchange 2000 Server's enhanced scalability is covered. The hands-on consequences of enhancements such as multiple data stores, improved clustering, and native support for Internet mail formats are covered. The instruction will cover configuring objects for  more...

Exchange 2000 Server--Part 3 Administering ...deals with common tasks and routine activities performed by an administrator. These include: managing address lists, managing administrative groups, maintaining security, and maintaining backup and restore plans. L earn To: Identify the features of the Microsoft Management Console (MMC). Identify the features of the Active Directory Users and Computers. Identify the features of  more...

Exchange 2000 Server--Part 4 Connectivity ... systems. Students are expected to have completed a great deal of Windows 2000 training, including the Designing a Directory Services Infrastructure series, prior to beginning this course. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Message Connectivity Management Duration: 2 - 3 Hour(s) Identify the features of routing groups. Identify the conditions under  more...

Exchange 2000 Infrastructure Design--Part 3 ...deals with the coexistence and migration of Exchange 2000 server. The course explains the process of upgrading to Microsoft Exchange 2000 Server, and discusses strategies that allow earlier versions of Exchange to coexist with Exchange 2000 Server. The course also examines how organizations can migrate to Exchange while coexisting with another mail system. It provides an overview of the things  more...

Word XP Proficient User ...lls of working with documents in Word 2002. Learners will deal with document enhancement, table management, and column management. This course also covers visual enhancements including WordArt, graphics, and diagrams. Lastly, learners will cover mail merge and workgroup collaboration. Learn To • Insert page numbers into a document. • Insert a header and a footer into a  more...

Advanced Project Leadership Navigating Corporate Structures ...how they may influence the project. You will learn how to deal with stakeholders ?Hidden Agendas?. You will also learn about project sponsors, and how their position in an organization?s structure affects their responsibilities towards a project. You will also learn how to help the inexperienced sponsor be successful. Finally, you will learn how to execute projects in a Functional Organization,  more...

Moving from Technical Professional to Mgr Series Getting Started ...ioned privately to you that he's worried about how he can deal effectively with conflict. You will give him feedback about his general progression in the role and on his team's performance. Unit 2: IT Planning (0.5 - 1.5 hours) Identify reasons for management planning. Sequence the steps of the planning process. Identify guidelines for using a SWOT analysis to assist in strategic  more...

Workflow Mgmt Part 2 Workflow Products ... course in a two part series that teaches students how to deal with key vendor workflow products. This course will cover an introduction to workflow products, key vendor strategies and GroupWare. Learn To: o Match workflow architecture structural layers with their features. o Identify the characteristics of role definition in a workflow architecture. o Match types of workflow routing  more...

Cross Cultural Business Comm Understanding Cultural Differences Cross-Cultural Business Communication: Understanding Cultural Differences offers students the information they need to understand the basics of cross-cultural business communication. The program provides information about the volume, pitch, and rate of speech that should be used when communicating cross-culturally. Cultural differences in nonverbal and written communication are also explained.  more...

Business Accounting Accounting for Stockholders Equity Business Accounting: Accounting for Stockholders' Equity offers the student an overview of the information contained in a company's statement of stockholders' equity and in the stockholders' equity portion of the balance sheet. The program details components of stockholders' equity, stock transactions, and financial analysis ratios used to evaluate a company's long-term solvency. Learn To  more...

Financial Statements Reading Analyzing an Annual Report Financial Statements: Reading and Analyzing an Annual Report teaches the student how to read and analyze an annual report and its notes of disclosure. The program details the characteristics, users, and components of annual reports and notes of disclosure that will help the student understand why it is important to create, analyze, and comprehend annual reports. Learn To •  more...

Advanced Interpersonal Communication Communicating with Co-Workers ... successfully negotiate your raise, you must identify and deal with the aspects of his personality that make communicating with him difficult. Unit 2: Communicating with Colleagues and Subordinates (0.5 - 1 hour) Choose the guidelines for communicating with colleagues. Identify the proper way to respond to a colleague's idea.  more...

Excellence in Service Working With Upset Customers ... customers when they are upset, calm upset customers, and deal with abusive customers. In addition, you will learn how your own emotions affect your interactions with customers and how to reduce your stress. Learn To: Identify how to manage customer service stress by learning how to control your emotions and reduce your stress level. Identify how to use positive non-verbal and  more...

Strategic Decision Making Preparing to Make Decisions ...er how to avoid the problems of overconfidence and how to deal with uncertainty in decision making. Learn To Identify the three factors that influence the outcome of a decision. Establish decision objectives using three steps. Identify the actions you can take to assess whether a decision frame is  more...

Delegation Monitoring Evaluating Results ...ain task boundaries, how to support delegates, and how to deal with delegates who offer resistance. Delegates need to be assisted in their development through coaching, trust and motivation, and this course teaches strategies in all these fields. To help them to get the best results from delegates, delegators are taught the value of delegation planning, as well as communication and time  more...

Essentials of Management Negotiating Skills ...bargaining tactics. Close the deal successfully. Audience This course is for managers, supervisors, sales people, and others who need to develop their negotiation and persuasion skills for required business ends. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language  more...

Essentials of Management Succeeding as a New Manager ... need to be resolved. During this simulation, you need to deal with their concerns and respond in an appropriate manner. Additionally, you need to confront a rumor that the Account Executives' sales quotas are increasing in the next few weeks. Unit 3: Gaining Respect as a New Manager (0.5 - 1 hour) Follow the five guidelines for earning respect from your employees.  more...

Total Quality Management Fundamentals ...ucture. Recognize the best ways to deal with organizational change. Simulation Overview: In this simulation, you will meet with Patty Chen, Human Resources Manager, and Dean Kramer, Engineer. You have been asked by Patty to implement TQM into your department as a test run. If you can utilize TQM successfully, you will be asked  more...

Business Ethics Organizational Ethics ...sing or deferring sales, or pre-sell the units anyway and deal with potentially dissatisfied customers when the product cannot be delivered. Unit 2: Overcoming Organizational Ethical Dilemmas (0.5 - 1 hour) Identify the steps in creating a corporate code of ethics. Identify ways to ensure ethicality in the workplace.  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ...uidelines for Initial Holding Statements, and how to best deal with press releases, press conferences, and media interviews. Learn To To identify guidelines for controlling communication in a crisis situation. To identify the elements of the five 'Cs' rule. To communicate in crisis aftermath.  more...

Project Management Essentials Controlling Closing a Project ...inda has led a number of project teams and gained a great deal of experience in the field. Since you are a new project manager, management thought it would be important for Linda to test your knowledge and understanding of certain elements of project management. Linda will ask you a series of questions designed to gauge your understanding of change control systems and your ability to manage  more...

Team Conflict Overcoming Conflict with Communication ...nition program. A recent employee survey revealed a great deal of dissatisfaction with the current recognition program, which consists of a yearly awards program. Marcus feels this plan is outdated and wants to implement a new program. John is opposed to implementing a new program and feels the best option would be to update the awards banquet. As a fellow Customer Service Manager, you will  more...

Essentials of Business Law Cyberlaw ...orce your understanding of the subject and prepare you to deal with the issues as they relate to your new position. Unit 2: Conducting Business in Cyberspace (0.5 - 1 hour) Choose established cyberspace regulations. List the disadvantages of advertising over the Internet. Identify methods of advertising in cyberspace.  more...

Administrative Assistant Skills Excelling as an Admin Assistant In Administrative Assistant Skills: Excelling as an Administrative Assistant, you will learn how to make office politics a positive tool, build strong business relationships, and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition, you will learn how to work effectively with your supervisor, work well with  more...

CIW Server Administrator Part 2 User Management ...0 and managing users in Linux. Students will learn how to deal with the SAM, user rights, policies, and shared folders. In addition, they will learn how to deal with manually and automatically adding users in Linux, linuxconf, password files, and policies. Learn To • Identify authentication methods. • Identify features of the peer-to-peer network security model. •  more...

SAP R 3 QM in Procurement ...r who are planning to work with it, with the knowledge to deal with QM within the R/3 System. The first unit explains how Quality Management is integrated in Materials Management and discusses the variants in QM. In the following unit entitled Quality Management - Inspection Completion, the learner will be shown how inspection lots are completed and will learn how to work with quality  more...

SAP R 3 QM Master Data Analysis ...r who are planning to work with it, with the knowledge to deal with QM within the R/3 System. In the first unit, the trainee will learn how to activate the Quality Management functionality for a material, handle QM info records, maintain quantitative and qualitative characteristics as well as how to edit the structure of the inspection plan. In the second unit, the learner will see how to how  more...

Security Part 4 Cryptography Operational Security ... learn about physical security considerations, and how to deal with disaster recovery and business continuity. Guidelines for establishing security, HR, and incident response policies are taught. Finally, the learner will acquire a deeper understanding of their role in preserving and collection evidence and the management of documentation. Learn To To identify  more...

Advanced Business Comm Enhancing the Comm Message ...learn about effective intercultural communication, how to deal with cultural diversity, communicating through the media, the effective handling of press releases, press conferences, and media interviews. In addition, students will learn about the effective management and communication in times of organizational crises. Learn To To identify guidelines for writing effective e-mail  more...

Telephone Skills Handling Difficult Calls ...ficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and this is also taught. Learn To Portray a good corporate image. Implement customer care. Manage and deal with difficult calls. Increase call time  more...

Telephone Skills Effectively Mng Inbound Outbound Calls ...eaches the skills to prepare for inbound calls and how to deal with them. Guidelines for screening calls, putting a caller on hold, transferring a call and taking messages are taught. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also  more...

Managerial Leadership Leading Through Change Managerial Leadership: Leading Through Change discusses the three phases of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems  more...

Negotiating Advanced Negotiation Tactics ...imeframes for the installation. To successfully close the deal with Appleton, Inc., you must maintain control of the negotiation while you discuss the installation details of the video-conferencing system with Janet and Marcus. Unit 2: Negotiation Tactics (0.5 - 1 hour) Identify various negotiation tactics. Select guidelines you should follow  more...

Mentoring Developing Your Mentoring Skills ...nager in the Marketing department. There has been a great deal of discussion about establishing a mentoring program in the department, and this team is meeting to determine if mentoring is a feasible idea. If everyone agrees to adopt a mentoring program, you will need to discuss the aspects of a mentor's job you'd like to see implemented. You'll also need to determine what dimension of  more...

Project Leadership Overcoming Obstacles ... Identify strategies to help employees deal with change. Identify ways to reduce change anxiety. Follow the process for helping project team members manage their stress levels. Identify ways to improve team members' work habits. Follow guidelines to help manage team  more...

Advanced Project Leadership - Navigating Corporate Structures ...how they may influence the project. You will learn how to deal with stakeholders Hidden Agendas. You will also learn about project sponsors, and how their position in an organization's structure affects their responsibilities towards a project. You will also learn how to help the inexperienced sponsor be successful. Finally, you will learn how to execute projects in a Functional Organization,  more...

Introduction to Portfolio Management ...deal of responsibility within an organization; not only do they have to be mindful of individuals responsible for managing portfolio components, but they also have to be mindful of executive management, which sets the strategy. All the project managers within the portfolio might think that their projects are the most important. But it's the portfolio manager who must make assessments using set  more...

Advanced Business Communication - Effective Business Communication The Advanced Business Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity,  more...

Trends in Coaching ...at are offered, how coaching can be used to help coachees deal with positive and negative change, and ways of coaching innovators and mavericks. What factors are important when coaching teams? It's true that many of the techniques that you use for individual coaching will be the same. But when coaching teams, you'll need to run an initial meeting, set boundaries, and deal with team tension. In  more...

Hazard Communication ..., online course gives you a basic understanding of how to deal with hazardous chemicals and how workers can prevent and protect themselves from fatal chemical hazards. LEARNING OBJECTIVES: Understand the purpose of Hazard Communication Standards (HCS) Learn about labels and MSDSs Recognize physical and health hazards associated with hazardous chemicals  more...

Industrial Hygiene ...ourse focuses on the aspects of OSHA 1910 Subpart Z which deal with keeping hazardous chemicals and materials from negatively affecting your health. This includes the use of personal protective equipment (PPE), cleaning procedures in the event of exposure to hazardous materials, and the procedures in place for conducting first aid and recording an incident of exposure in the workplace.  more...