Instructor Led Deal With Customer Types Training
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From Contacts Plus
Complain Handling and Resolution
...uations and actions that cana t be changed.
How to Deal With Customer Types & how to handle them.
How to make an effective complaint handling.
Program Contents:
What complaints mean?
Most common complaints
Percent of customers complaining to different touch points.
Types of Complaints.
Levels of complaints.
Where & who complains.
Statistics on Customer Satisfaction.
more...
