Instructor Led Deal With It Training

NFPA 70E and Arc Flash Safety, Denver CO Are you up-to-date on the NFPA 70E requirement changes in 2012 for Electrical Safety in the Workplace? The NFPA 70E and Arc Flash Safety course meets or exceeds all OSHA mandated training requirements under 29 CFR 1910 332 for safety related work practices. The program combines lecture and video presentations that deal with all required elements of the OSHAa ™s Electrical Safety-Related Work  more...

Interpersonal Communication Skills Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Use verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Communicate assertively and apply effective ways to deal with conflict on the job. Give and receive feedback and criticism in a constructive manner.  more...

Managing Contractual Claims Identify and avoid causes for contractual claims and change orders. Recognize the different types of claims and how to prevent and/or deal with each type. Apply, through actual situations, the different approaches to claims handling including Alternative Dispute Resolution (ADR) and litigation. Practice and discuss, through a project, all aspects of handling and resolving contractual  more...

Certified Customer Service Professional Understand the importance of a customer service culture in a competitive environment. Analyze basic behavioral patterns of different customer personalities and the best way to deal with them. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Define the process of managing a customer complaint system. Discuss and practice the techniques of effective  more...

Leading and Managing Change Demonstrate a clear understanding of the nature of change, how people change, and the impact change has on people, systems, structures and processes. Identify the critical competencies of change champions, change agents and human resource professionals. Use a number of models and strategies for leading and managing change and communicating it more effectively. Analyze and use the change  more...

Safety in Fleet Operations How to Protect Yourself and the Organization Become familiar with transportation risks management. Set an accident investigation policy. Recognize other drivers' aggressive driving habits and deal with that effectively and safely. Familiarize themselves with dangerous factors leading to fatal road crashes. List and manage the danger factors.  more...

Materials and Supply Chain Management Define the objectives and functions of materials management (purchasing, stock control, stores and physical distribution) and how they relate to each other. Present and discuss the specifications needed for each of the materials management functions in order to optimize the usage of personnel, facilities and capital. Use the right Key Performance Indicators (KPIs) for the measurement and  more...

Negotiation Strategies for Better Purchasing Value Develop effective negotiation strategies to meet the purchasing needs of the organization. Implement those strategies to maximize purchasing value. Discover the appropriate negotiation style for each situation. Handle and deal with complex negotiation situations. Identify supplier strong points and buyer strong points.  more...

Warehouse Operations and Management Explain the challenges, objectives and functions of warehousing. Perform inventory classification and cycle counts, and compute the inventory record accuracy. Identify the different types of storage and material handling systems. Improve supervisory skills and deal more effectively with warehouse staff issues. Develop better skills for housekeeping and safety within the warehouse.  more...

Certificate in Advanced Project Management Define project management framework, processes and tools in compliance with the Project Management Institute (PMI) standards. Analyze the relationship of time, cost and risk when managing projects. Apply different methods of project selection. Construct project diagrams, schedules and plans. Use the techniques necessary to perform an in-depth analysis on project schedules and plans.  more...

Project Management Skills Plan, schedule, implement and control projects in a structured and professional style. Review the financial aspects of the projects they are currently handling. Deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses while managing projects. Work with the problems and constraints related to  more...

Etiquette and Protocol Procedures Behave correctly in both business and social situations. Interact effectively with different personality types. Represent the organization at various functions. Organize and manage events such as business luncheons and formal dinners. Meet and greet important guests, clients and customers in a proper manner. Deal successfully with the media.  more...

Warehouse Operations and Management ' This program is designed for Those involved in warehousing store activities, both at the operational and supervisory levels. The program is also appropriate for anyone interested to know more about the interaction between warehousing and other materials management functions - purchasing, inventory control and distribution. This program is worth 25 NASBA CPE?s. Maximize user service and  more...

Warehouse Operations and Management ' This program is designed for Those involved in warehousing store activities, both at the operational and supervisory levels. The program is also appropriate for anyone interested to know more about the interaction between warehousing and other materials management functions - purchasing, inventory control and distribution. This program is worth 25 NASBA CPE?s. Maximize user service and  more...

Materials and Supply Chain Management ' This program is designed for Those involved in any or all functions of materials management who are concerned with successfully providing acceptable customer or user service at a minimum cost; also, for anyone who needs to know more about the role of materials management. This program is worth 25 NASBA CPE?s. Define the objectives and functions of materials management (purchasing, stock  more...

Business Etiquette and Protocol ' This program is designed for Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors. This program is worth 15 NASBA CPE?s. Behave correctly in both business and social situations. Interact effectively with different personality types. Represent  more...

Implementing and Managing a Customer Complaints System This program is designed for Staff members who deal with customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s  more...

Creative Thinking Techniques This program is designed for Supervisors, managers, team and project leaders, and all individuals who need to adopt a more creative approach at work, whether to solve problems, initiate and introduce changes, or deal with organizational issues in non-conventional ways. The program will also benefit those who are interested in recognizing and enhancing their creative potential and their memory  more...

Warehouse Operations & Management Objectives: By the end of the program, participants will be able to: Maximize user service and provide fast and accurate issuing. Plan and control the warehousing operation to minimize the operational costs. Guarantee safety to the warehouse personnel and facilities. Plan to develop the warehouse personnel. Plan to deal and work with the problems and constraints related to warehousing  more...

Advanced Selling Strategies Objectives: By the end of the program, participants will be able to: Respond to customers' needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customers' objections and closing the deal. Gain awareness of the professional behavior during all phases of the sales call. Obtain an understanding on how to develop a long-term  more...

Materials & Supply Chain Management Objectives: By the end of the program, participants will be able to: Define the objectives and functions of materials management (purchasing, stock control, stores, and physical distribution) and how they relate to each other. Present and discuss the specifications needed for each of the materials management functions in order to optimize the usage of personnel, facilities and capital. Use the  more...

Handling & Resolving Contractual Claims Objectives: By the end of the program, participants will be able to: Identify and avoid causes for contractual claims. Recognize the different types of claims and how to prevent and/or deal with each type. Understand the different approaches to claims handling including alternative dispute resolution. Practice and discuss, through a project, all aspects of handling and resolving contractual  more...

Project Management Skills Objectives: By the end of the program, participants will be able to: Plan, schedule, implement and control projects in a structural and professional style. Review the financial aspects of the projects they are currently handling. Be more prepared to deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses  more...

A Win-Win Approach to Sales Negotiating Skills The ability to reach a Win-Win outcome when negotiating with clients or prospects is a critical competency for any professional that strives to build long-term relationships. This interactive, skill building negotiating workshop focuses on the best practices of the worlda ™s top negotiators and the ways they achieve success.  more...

Effective Office Administration Overview Administrators are vital to the smooth running of any organization and play a key role in contributing to the performance of their teams and departments. Their effectiveness has a direct influence on the productivity and efficiency of others and often determines the quality of service provided to internal and external customers. This seminar has been designed to enable  more...

Advanced Agricultural Project Management The short content of the course: Advanced Agricultural Project Management (1): Project Management Issues: Setting the Stage for Agricultural Project Management Concept of Project Management Project Sustainability Developing a Project Project Planning Project management methodologies, tools and techniques Some problem solving techniques Project control Project  more...

Project Management in Action Managing World Bank Projects Programme for - Project Management in Action: Managing World Bank Projects Leading to Diploma a Postgraduate a in World Bank Project Management Objectives Contents, Concepts and Issues Module 1 - Team Dynamics: Introducing Team leadership Module Duration: 1 Day Module 1 Objectives Contents, Concepts and Issues By the conclusion of the specified learning and development activities,  more...

Comprehensive Real Estate Management The content of the course: 1.) Real Estate Management: An Introduction (Formerly Fundamentals of Real Estate Management) - Real Estate Management: An Introduction (Formerly Fundamentals of Real Estate Management) - Real Estate Management: An Introduction - Deconstructing real estate management - Factors constituting an effective real estate management; - The Role of Real Estate  more...

Tourism and International Relations A. COURSE OUTLINE: Module One - INTERNATIONAL ORGANISATIONS Objectives: By the conclusion of the specified learning experiences, delegates will be able to: - Explain the objectives and principles of the United Nations - Illustrate, with period or dates, the progressive development of International Organizations - Exhibit their comprehension of The United Nations, as an  more...

Managerial Facilitation of Value-Added Customer Service Excellence Course CONTENTS, CONCEPTS AND ISSUES: 1. CONTRIBUTION OF GOOD CUSTOMER SERVICE TO ORGANISATION MISSION & VISION ESTABLISHING GOOD STRATEGY POLICY - Benchmarking And Good Practice In Customer Care - Balanced Scorecard - Internal & External Factors Influencing Client Behaviour - Client Motivation - Responsibility Of The Service Provider And Manufacturer - Value Of Front-Line  more...

Tourism and International Relations Modules 2 and 4 A. Module 2 A. 1 International Relations and Conflict Resolution Module Contents, Concepts and Issues - International Law - Theories of International Relations - The effect of International Relations on Daily lives - International Relations as a field of political science - Role and intended outcome of political science in international security affairs - Role of political  more...

Tourism and International Relations - Module 4 Module 4 International Tourism and International Relations 1. Objectives: By the conclusion of the specified learning experiences, delegates will be able to: - Explain the economic values that are associated with tourism; - Calculate the likely contribution of tourism to a countrya ™s overall gross domestic product; - Position tourism as an a economic growth factora  more...

Team Dynamics Team Leadership 1. Course Objectives By the end of this presentation and its related activities, you will be able to: - Distinguish between groups and mere aggregations - Suggest the difference in interpretation of groups and teams - Demonstrate your understanding of the social and psychological relevance of the stages of formation of a group - Distinguish between task forces, committees, command  more...

Client or Customer Care By the conclusion of the specific learning & development activities, delegates will be able to: 1. Demonstrate an understanding of value of front-line staff to organisational effectiveness; 2. Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs; 3. Exhibit a a functionala ™ level of interpersonal relationship; 4.  more...

Negotiation Skills Techniques for Engineers and Technical Professionals 19-20 January 2011 Kuala Lumpur Many technical experts find it difficult to move out of their expertise areas and deal with commercial matters. Negotiating to optimise business value is a step further from their comfort zones. All too often negotiations are then left to finance personnel. They bring many strengths to the table but an understanding of engineering trade-offs is not one of them. By attending this course  more...

LNG Fundamentals with Michael Williams Richard Harrison The course contrasts the technical and commercial differences between LNG and natural gas to point out benefits and constraints that arise from the LNG option. A description is given of the elements in the a gas chaina which apply to LNG and of drivers that would lead to optimisation of design and commercial operation. The range and role of relevant parties to a successful LNG project are  more...

Field Development Project Management 2 - 3 September Kuala Lumpur Project management is rapidly becoming more complex in the Oil & Gas business today. Project managers need to constantly deal with turbulent oil prices, new technology, tedious regulatory requirements, inadequate human resources capability and financial support when rolling-out new fields for development. This 2 day training course address these practical challenges that project managers face  more...

Guiding, Directing and Motivating Others This 2-day course is geared toward managers and supervisors. Participants will learn about employee expectations; understand and apply various ways to work with people on the job; how to deal with employees fairly; and, how to guide and direct others. Participants will learn how to change behaviors to create a people-oriented environment.  more...

Understanding the Current CGL Policy Benefits strong What you don't know could hurt you - stay up-to-date on CGL policy. /strong Attend this enlightening seminar and enhance your understanding of the current CGL policies. Get a handle on complicated issues surrounding construction defects and disputes. Avoid problems down the road- find out exactly what the critical issues are and how to best handle them. You will gain the  more...

Collection Law: The Good, the Bad and the Profitable Benefits strong Discover how to navigate the minefields of collection law with ease. /strong Join us for this innovative seminar and get up to speed on important collection practices. Understand the intricacies of a typical collection case. Get a handle on complicated issues surrounding judgment collection procedures. Avoid problems down the road by protecting yourself and your company - find  more...

Election Law Benefits strong How can you keep up with changing election laws? /strong Attend this innovative seminar and get up to speed on the latest election law issues. The changing landscape in voting and elections makes updated training a must. Get a handle on complicated issues surrounding campaign finance and First Amendment issues. Find out exactly what the critical issues are and gain the practical  more...

Immigration Law and Employer Compliance: A New Era for Employer Liability Benefits strong Do you have the latest and most effective strategies for navigating through immigration laws? /strong Join us for this innovative seminar and get up to speed on immigration law. Understand the intricacies of hiring temporary foreign workers and complying with work permit conditions. Avoid problems down the road by protecting yourself and your company - find out exactly what the  more...

Taking and Defending Effective Depositions Benefits strong Get the latest deposition techniques from leading litigators - make sure your deposition goes smoothly. /strong With only a small percentage of cases actually going to trial, the real battleground for most litigation is the deposition - depositions can make or break your client's case. Knowing how to effectively take and defend depositions is key to a successful litigation  more...

Exploring the International Financial Reporting Standards Benefits strong Protect your organization - get ready for IFRS. /strong Join us for this innovative seminar and get up to speed on the U.S. adoption plan and time line of IFRS. Understand the key differences between IFRS and GAAP. Get a handle on complicated issues surrounding the presentation of financial statements under IFRS. Avoid problems down the road by preparing yourself and your company  more...

Tax Issues Facing Oil and Gas Businesses and Mineral Interest Owners Benefits strong The oil and gas industry in North Dakota continues to expand ... understanding the taxation of this industry is a must for any tax professional. /strong Those who work in the oil and gas industry and related fields face frequent questions regarding taxation of the oil and gas industry. This one-day seminar is designed to provide businesses, individuals and professionals affected  more...

Employment-Related Records Benefits strong Protect your organisation - know the ins and outs of employment-related records. /strong In one day you can learn about best practices in dealing with employment records. Attend this seminar and get the legal and practical information you need to ensure compliance with legal requirements, maximize the benefits to your organization and deal with the effects of technology such as  more...

False Claims Litigation Benefits strong Discover how to navigate the minefields of false claims litigation with ease. /strong Join us for this innovative seminar and get up to speed on how to respond to qui tam investigations and claims. Understand the intricacies of the False Claims Act. Get a handle on complicated issues surrounding whistle-blower litigation. Avoid problems down the road by protecting yourself and  more...

Philippine Seminars - Stress for Success Workshop UNDERSTAND AND MANAGE THE STRESS IN YOUR LIFE Stress is a universal and naturally occurring phenomenon in humans. Recent epidemiological research indicates marked increases in stress-related diseases as a result of life styles saturated with excessive stress and chronic tension. Burnout, heart attacks, ulcers, decreased productivity, relational problems, depression, loneliness, and cynicism are  more...

Rules of Evidence Benefits strong Keep yourself and your firm up-to-date through real world application of the Illinois Rules of Evidence. /strong This seminar will provide you with valuable information on the latest issues relating to evidentiary rules. Our seasoned professionals will provide practical answers to your most pressing questions about expert testimony. You'll get an inside look at how to deal with  more...

Loan Workout and Collateral Liquidation Benefits strong Protect your organization - know the ins and outs of loan modifications. /strong With commercial values declining by as much as 40 percent and $1.4 trillion in loans ballooning, it's a must to understand how to make loan modifications work. Join us for this innovative seminar and get up to speed on the latest issues with addressing struggling loans. Avoid problems down the road  more...

Medical Records Law Benefits strong Don't be caught off guard. You could be breaching the confidentiality of patients without even realizing it! /strong Get surefire techniques for avoiding complaints, penalties and even lawsuits - learn to tackle even the toughest medical records dilemmas in just one day! In today's changing legal landscape, staying current is crucial to avoid costly fines and time-consuming legal  more...

Wetland Regulation Benefits strong Wetland regulations are constantly evolving - have your practices evolved with them? /strong Join us for this innovative seminar and get up to speed on what constitutes a wetland. Understand the intricacies of wetland and water regulation. Get a handle on complicated issues surrounding the New York State Freshwater Wetlands Act. Avoid problems down the road by protecting yourself  more...

Managing Absenteeism Benefits strong Do you have the latest and most effective strategies for managing absenteeism in your company? /strong Join us for this innovative seminar and get up to speed on managing employee absences in Alberta. Understand the intricacies of attendance management. Get a handle on complicated issues surrounding human rights. Avoid problems down the road by protecting yourself and your  more...

Negotiating Success Negotiating Success! is a two day training workshop that transforms the way professionals negotiate. The old ways of highly competitive negotiations that produce win-lose results are history. In the long run, win-lose is lose-lose! Negotiating Success! is based on the three pillars of Mutuality, Proactivity and R. E. S. P. E. C. T. Mutuality encourages negotiators on both sides to look for  more...

Creating Customer Loyalty Creating Customer Loyalty is a one day training program that transforms the way professionals see opportunities for customer service. Creating Customer Loyalty is based on the premise that EVERYONE is our customer; and both internal and external customers need to be satisfied. To truly serve, one must first become more intensely self-aware and then heighten onea ™s ability to notice their  more...

Effective Management Strategies for Supervisors: What You Don't Know Can Hurt You Are you asking for an employment lawsuit - without even realizing it? The key to effective management strategies is to take a proactive approach - avoid employment disputes before they arise. Attend this seminar and you'll learn about the importance of having an employment agreement in place with employees, as well as the keys to retaining valuable employees. You'll also gain insight on how to  more...

Tricks, Traps and Ploys Used in Construction Scheduling Protect your project - understand the risk and benefits of the construction schedule. Efficiently plan and construct your next project - join us for this seminar and stay abreast of the latest issues surrounding construction scheduling. You'll gain an understanding of CPM as both a claims analysis tool and management tool. Register today to gain the practical insight you need to deal with any  more...

Fully Funded vs. Self-Funded Health Benefits: Which Option Is Best for Your Organization? Meet the challenges ahead - discover which funding option is best for your health benefits plan. Join us for this innovative seminar and get up to speed on the components of an effective benefit strategy. Understand the intricacies of HRAs, FSAs and HSAs. Get a handle on the risks and potential rewards of self-funding your health plans. Avoid problems down the road by protecting yourself and your  more...

Avoiding Common Problems in Real Estate Transactions Look before you lease. Steer clear of common problems in real estate transactions. Attend this enlightening seminar and get an insightful look at how to deal with common issues for both leasing and sales. Our seasoned professionals will provide practical answers to your most pressing questions about due diligence. You'll get an inside look at how to respond to confusing issues surrounding lease  more...

Real Estate Law From A to Z Protect your organization - know the ins and outs of real estate law. Join us for this innovative seminar and get up to speed on the legal concepts related to real estate. Understand the intricacies of real estate transactions. Get a handle on complicated issues surrounding assessments and property taxation. Avoid problems down the road by protecting yourself and your company - find out exactly  more...

Auto Claims and Trials: Winning, Defending and Understanding Coverage Staying current on auto insurance law is crucial - and can make or brake your case. On August 31, 1869, Mary Ward of County Offaly, Ireland, fell under the wheel of her cousin's experimental steam vehicle and into history as the first documented person ever to be injured in a motor vehicle accident. Today in the United States, Mrs. Ward would be only one of an average of 42,000 automobile  more...

Preparing for the Next Wave of Real Estate Closings The buyers' market is coming - be prepared for it! If you're not equipped to address the vast array of factors that can affect real estate closings, the closing experience can be unpleasant at best - and devastating at worst. Join us for this comprehensive seminar and get a detailed picture of closing issues from start to finish. Experienced professionals will give you essential information on  more...

Coastal Engineering and Land Use Issues Stay up to speed and in compliance - learn the facts about coastal regulations and land use issues. Join us for this innovative seminar and get up to speed on the Coastal Zone Management Act. Understand the intricacies of regulations related to streams, wetlands and buffers. Get a handle on complicated issues surrounding the one-stop coordination express permitting program. Avoid problems down  more...

Fundamentals of Acquisition Transactions Fundamentals of Acquisition Transactions - How to avoid the pitfalls of acquisition transactions what you don t know could hurt you. Join us for this innovative seminar and get up to speed on current developments in agreements. Understand the intricacies of mergers and acquisitions. Get a handle on complicated issues surrounding qualified plans. Avoid problems down the road by protecting  more...

Understanding Land and Title Surveys Understanding Land and Title Surveys - End confusion on the survey maze. Join us for this innovative seminar and get up to speed on different types of surveys and maps. Understand the intricacies of survey exception and survey reading. Get a handle on complicated issues surrounding positional accuracy and mapping standards. Avoid problems down the road by protecting yourself and your company  more...

Technology in the Workplace HR in the Electronic Age - Protect your organization get strategies that will help you deal with technology at work. In the last several years, issues such as hacking, espionage, stalking and infringement, cyberharassment, weblogs, discovery requests for electronically stored data, identity theft and picture phones have begun to confound businesses. Protecting companies against egregious  more...

Profitable Strategies for Distressed Real Estate Investment Properties Discover the most profitable strategies for distressed property investment. Join us for this innovative seminar and get up to speed on issues related to foreclosed and pre-foreclosed property. Understand the intricacies of purchasing real estate using your 401(k). Get a handle on complicated issues surrounding government-owned and bank-owned property. Avoid problems down the road by protecting  more...

Buying and Selling a Business and Business Valuations Ensure nothing gets overlooked get on the road to success in business sales, purchase and valuation. Join us for this innovative seminar and get up to speed on structure issues. Understand the intricacies of purchase and sale agreements. Get a handle on complicated issues surrounding closing documents. Avoid problems down the road by protecting yourself and your company find out exactly what  more...