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Dealing Training Seminars and Classes
From STM
ESD 2020 instructor led training STM offers both a 3 hour class, an onsite ESD audit and gap analysis, and ESD 2020 Certification Preparation. PREPARATION FOR ESD 2020 Certification: Audit and training performed at your site. Gap analysis report drafted and delivered within 2 business days. Following the requirements found in ANSI/ ESD S20. 20. To become ANSI/ ESD S20. 20 certified (aka "registered") the customer  more...
From Meirc Training and Consulting
Efficient Administration Skills instructor led training Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques and learn ways for dealing with time wasters.  more...
Advanced Employee Relations and Services instructor led training ...th the Labor Law. Use the legal and ethical approach in dealing with personal issues of employees. Conduct reliable opinion surveys aimed at assessing organizational health. Provide tangible support to other HR functions in establishing and implementing a fair performance management culture. Implement a recognition system aimed at enhancing employee retention. List the main steps in  more...
Advanced Selling Skills instructor led training Identify their market and its main players. Conduct a SWOT analysis to enable them to properly position their products/services. Respond to customer needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customer objections. Gain awareness of professional behavior during all phases of the sales call. Explain how to  more...
Business Etiquette and Protocol ...ospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors. This program is worth 15 NASBA CPE?s. Behave correctly in both business and social situations. Interact effectively with different personality types. Represent the organization at various functions. Organize and manage events such as business  more...
Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...
Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...
Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...
Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...
The Customer Service Mindset instructor led training This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of  more...
The Customer Service Mindset instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Analyze basic behavioral patterns of different customers' personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization.  more...
Advanced Selling Strategies instructor led traininggroup study and discussioncoursewareworkshop / seminar Objectives: By the end of the program, participants will be able to: Respond to customers' needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customers' objections and closing the deal. Gain awareness of the professional behavior during all phases of the sales call. Obtain an understanding on how to develop a long-term  more...
From Business Coach Philippines
Human Resource Management Human resouce management is a vital function in every company and this concise course spans its broad scope. Important concepts and their application will be discussed along with the relevant laws dealing with employment. Organizational development will also be tackled along with talent and career management of employees to maximize your manpower resource.  more...
Effective Office Administration ... by an organization a Understanding the importance of dealing with confidential documents and issues a Understand how to deal with incoming mail and tasks and how to refer tasks to the right people a Confidently tackle the various methods of filing a Describe the importance of optimizing technology e. g. email and the internet a Develop policies and procedures on  more...
From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Advanced Agricultural Project Management ...onal Behaviours Addressing Dysfunctional Behaviours Dealing With Aggressiveness Handling Blocking Dealing With Interfering Behaviour Dealing With Intra-Team Competition Addressing Situations Where Team Members Seek Sympathy Dealing With Member Withdrawal Addressing Special Pleading Leader Behaviour in Dealing with Dysfunctional Behaviours Being Tactful In  more...
Project Management in Action Managing World Bank Projects ...viours Provide an individually synthesized proposal for dealing with aggressiveness Indicate how they would handle blocking, effectively Propose an effective way of dealing with interfering behaviour Demonstrate the effectiveness of the strategy that they have devised for dealing with intra-team competition Evaluate the effectiveness of their strategy for addressing situations where team  more...
Comprehensive Real Estate Management instructor led trainingon-line e-learning cbt (computer based)self directed ...tion - Following Market Rates - Property Maintenance - Dealing with Emergencies - Legal Entities of Real Estate Operations Management: Advantages and Disadvantages - The Sole Trader: Funding and Legal Requirements - Partnerships: Funding and Legal Requirements - Incorporated Companies: Funding and Legal Requirements - Public Companies: Funding and Legal Requirements - Listed  more...
Community Management Skills instructor led trainingon-line e-learning cbt (computer based)self directed ...ing; Managing Information; Managing Conflict in Meetings; Dealing with Reports; - The Legal Status and Requirements of Community Groups Gaining Charitable Status; The Charity Commission; The Register of Charities; The Role of The Named Correspondent; Completing and Submitting Annual Returns; Submitting Annual Return and the Trustee Update form on the appropriate Part of the  more...
Human Resource Management HRM in the Oil and Gas Industry instructor led trainingon-line e-learning cbt (computer based)self directed ... employee resourcing within the oil and gas industry - Dealing with stakeholdersa ™ values and expectations within the oil and gas industry - Traditional approaches to employee resourcing within the oil and gas industry - Emergent and contingency approaches to employee resourcing within the oil and gas industry - The role of employee resourcing in business and subsystem  more...
Oil and Gas Operation for Oil and Gas Non-Technical Staff instructor led trainingon-line e-learning cbt (computer based)self directed General Contents, Concepts and Issues 1. Oil and Gas Conceptual and Contextual Exploration - 3-D Seismic - 4-D Seismic - Abstract of title - Acidizing a well - AFE (Authorization For Expenditure) - Annular space - Annulus of a well - Anticline - API gravity - Associate gas - Barrel Standard - Basement rock - BCF (billion cubic feet) - Behind pipe - Biomass - Bleeding core -  more...
Public Relations in Principle and Practice Course instructor led trainingon-line e-learning cbt (computer based)self directed ...Public Relations - Research and Public Relations 3. Dealing With a The Publica ™ - Print Media Relations - Electronic Media Relations - Employee Relations in Public Relations Settings - Multicultural Community Relations - Government Relations: Enhancing Public Relations Effectiveness - Consumer or Client Relations in Public Relations 4. International Relations  more...
Executive Leadership and Corporate Communication instructor led trainingon-line e-learning cbt (computer based)self directed 1. Objectives A. Team Dynamics By the end of the specified learning and development activities, delegates will be able to: - Distinguish between groups and mere aggregations - Suggest the difference in interpretation of groups and teams - Demonstrate your understanding of the social and psychological relevance of the stages of formation of a group - Distinguish between  more...
Managerial Facilitation of Value-Added Customer Service Excellence Course instructor led trainingon-line e-learning cbt (computer based)self directed ...Maintaining A Generalised Client Information System - Dealing With Sensitive Situations: Confidentiality VS Disclosure 3. DEALING WITH AN IRATE CLIENT: UNDERSTANDING CLIENTS FRUSTRATION - Improving Worker-Client Relation - Dealing With a The Irate Customer/ Client. - Communication: Perfecting a The Approacha ™ & Offering Assistance - Empowering Front-Line Staff To  more...
Human Resource Management HRM Selected HRM Modules from HRM A Practitioners Approach instructor led trainingon-line e-learning cbt (computer based)self directed ... - Managing poor performance - Managing absence - Dealing with harassment - The effective management of retirement, redundancy, dismissal and voluntary turnover. - Evaluating the mechanisms available for preventing or alleviating poor performance. B. 5. Employee Resourcing: Recruitment and Selection (Introduction Only) - Staff turnover and negative and positive impact on  more...
Human ResourceTraining and Development Management ... a Managing poor performance a Managing absence a Dealing with harassment a The effective management of retirement, redundancy, dismissal and voluntary turnover. a Evaluating the mechanisms available for preventing or alleviating poor performance 2 Trainer Training By the conclusion of the specific learning & development activities, delegates will be able to: a Be conversant  more...
Managing Individual Performance instructor led trainingon-line e-learning cbt (computer based)self directed ...anaging poor performance b) Managing absence c) Dealing with harassment - The effective management of retirement, redundancy, dismissal and voluntary turnover. - Evaluating the mechanisms available for preventing or alleviating poor performance - Working from corporate mission and strategy, - Performance targets - Tactical performance targets - Operational  more...
Women In Management instructor led trainingon-line e-learning cbt (computer based)self directed PROGRAMME OUTLINE: - Gender Disparity In Organisations - Women and 'The Class Ceiling': Why Does It Exist and What We Can Do About It? - Overcoming Negative Perceptions About Women - Halting The Perpetuation Of The a Queen Bee Syndromea ™: Women Acknowledging The Plight Of Their Less Successful Female Counterparts. - Women and Leadership Styles: Creating Compatibility Between  more...
UK Consumer Protection Law instructor led trainingon-line e-learning cbt (computer based)self directed ...oods and Services 1.) Unfair Contract Terms - Dealing with unfair terms in Home Improvement Contracts - Unfair Terms in holiday caravan agreements - Interpreting the Unfair Terms in Consumer Contracts - Regulations 1999 2.) Interpreting the Law in relation to: - Financial penalties - Cancellation clauses - Supplier's right to cancel without notice -  more...
The Management of Human Resource instructor led trainingon-line e-learning cbt (computer based)self directed ...ting concerns of stakeholders in employee resourcing - Dealing with stakeholdersa ™ values and expectations - Traditional approaches to employee resourcing - Emergent and contingency approaches to employee resourcing - The role of employee resourcing in business and subsystem strategy - The role of employee resourcing in the development of organisational strategy -  more...
Team Dynamics Team Leadership instructor led trainingon-line e-learning cbt (computer based)self directed ...rs - Provide an individually synthesized proposal for dealing with aggressiveness - Indicate how they would handle blocking, effectively - Propose an effective way of dealing with interfering behaviour - Demonstrate the effectiveness of the strategy that they have devised for dealing with intra-team competition - Evaluate the effectiveness of their strategy for addressing  more...
Talent Management instructor led trainingon-line e-learning cbt (computer based)self directed ...roviding a support mechanism to high performance teams - Dealing with decision repercussions of high performance teams - Taking an internal customer relations stance in managing high performance teams - Providing appropriate intrinsic and extrinsic incentives to enhance and sustain motivation - Providing high performance teams with an understanding of team dynamics - Helping high  more...
Strategic Management and Project Management instructor led trainingon-line e-learning cbt (computer based)self directed ...nalysis - Work Pressure as a a Stressora ™ - Dealing With Work Pressure - Time Management and a Accounting Throughputa ™ - Pragmatic Assertiveness: Improving Your Ability To Question and Challenge 2. Organisational Analysis An Internal View - Definition of Organisation - Organisational Objectives, - The Collegium - Organisational Tasks - Division Of  more...
Small Business Start-Up Expansion and Management 1 instructor led trainingon-line e-learning cbt (computer based)self directed ...onsequences - Identifying Acts of Industrial Sabotage - Dealing with Industrial Saboteurs D. - Operational Costing Issues (1) - Determining Product Needs and Wants - Scientific Research - Funding Scientific Research - Utilising Pre-existing Scientific Research Findings - Social Research - Social Research: A Practical Guide - Using Marketing Research Agents - Calculating  more...
Organisational Structure and Control Systems instructor led trainingon-line e-learning cbt (computer based)self directed ... - Determine the level of worker autonomy to permit when dealing with highly motivated staff - Indicate when managerial control should be relaxed, to facilitate organisational development and continuous profession al development CONTENT: - Traditional control systems - Modern control systems - Management Information System - Computerised Information systems - Information speed -  more...
Managing Internal and External Cultural Diversity instructor led trainingon-line e-learning cbt (computer based)self directed ... - Discrimination as social identity - Understanding and dealing with sentience. - The effectiveness of the British legislation in protecting the rights of the disadvantaged groups. - Gender disparity in organisations: - An analysis of the status of women in the workplace - Diversity mismanagement and its consequence for organisational survival (Some case examples) - Beyond equal  more...
Judge Seminar1 Dealing with Economic and Financial Crimes instructor led trainingon-line e-learning cbt (computer based)self directed Content of the course: - Provide a technical and appropriate working definition of economic and financial crimes. - Make an assessment of the extent of public sector corruption in Nigeria and the rest of the world. - Assess the impact of globalization and media influence on economic and financial crimes proliferation. - Be in a position of strength to make assessments of the impact of  more...
Information Risk Security and Crisis Management instructor led trainingon-line e-learning cbt (computer based)self directed The details of the course: Course Objectives: - Demonstrate an understanding of the a risk contexta ™ - Demonstrate an understanding of the variety of disciplines to which risk management is applied - Develop an Information Security Policy and Identify their Organisation's Key Information Assets. - Formulate effective risk statements - Provide risk examples, distinguishing them from  more...
Communication Information Gathering Analysis and Report Writing instructor led trainingon-line e-learning cbt (computer based)self directed A. COURSE OBJECTIVES A. 1. Use of English By the end of the specified Learning and development activities, delegates will be able to: - Demonstrate their ability to spell unusual words - Demonstrate their Mastery of the English a Peculiarsa ™ - Identify words with silent consonants, reflecting this factor in their spelling - Demonstrate their ability to  more...
Diversity Management a Value Added Inclusion instructor led trainingon-line e-learning cbt (computer based)self directed ... - Discrimination as Social Identity - Understanding and dealing with Sentience - The effectiveness of the British Legislation in protecting the rights of the disadvantaged groups - Gender Disparity in Organisations: An Analysis of the status of women in the workplace - Diversity Mismanagement and its consequence for organisational survival: some case examples. - Beyond Equal  more...
Comprehensive Project Management instructor led trainingon-line e-learning cbt (computer based)self directed ...nalysis - Work Pressure as a a Stressora ™ - Dealing With Work Pressure - Time Management and a Accounting Throughputa ™ - Pragmatic Assertiveness: Improving Your Ability To Question and Challenge 2. Organisational Analysis An Internal View - Definition of Organisation - Organisational Objectives, - The Collegium - Organisational Tasks - Division Of  more...
Client or Customer Care instructor led trainingself directed ... of leadership and management; 17. Exhibit leadership in dealing with a the irate customer/ clienta ™; 18. Provide examples of the legal application of a Fitness For Purposea ™; 19. Demonstrate their ability to contribute to the maintenance of customer/ client loyalty; 20. Illustrate their understanding of the need to Empower Front-line Staff to Redress a Dissatisfactory  more...
MSc Human Resource Training and Development Management instructor led trainingon-line e-learning cbt (computer based)self directed ...ting concerns of stakeholders in employee resourcing - Dealing with stakeholdersa ™ values and expectations - Traditional approaches to employee resourcing - Emergent and contingency approaches to employee resourcing - The role of employee resourcing in business and subsystem strategy - The role of employee resourcing in the development of organisational strategy -  more...
Human ResourceManagement a Practitioners Approach instructor led trainingon-line e-learning cbt (computer based)self directed ...ls of leadership and management. - Exhibit leadership in dealing with a the irate customer/ clienta ™. - Provide examples of the legal application of a Fitness For Purposea ™. - Demonstrate their ability to contribute to the maintenance of customer/ client loyalty. - Illustrate their understanding of the need to Empower Front-line Staff to Redress a Dissatisfactory Client/  more...
From The Career Center
QuarkXPress PowerUser (Mac or PC) instructor led training ...ny type of document. However, you may still struggle when dealing with complicated layouts, or you may want to tackle some of the more advanced issues involved with high-end printing. In the first half of this course, you will apply some helpful techniques to make formatting forms much easier, and you will manipulate inks and apply trapping to documents in order to further control the way your  more...
From Lorman Education Services
Administering the Family and Medical Leave Act Under the Current Regulations instructor led training ...lly difficult time in our nation. Given the high cost of dealing with attendance and leave issues, you will see a quick return on the investment you make in this crucial seminar. Don't miss this chance to learn cutting-edge techniques for coping with all the latest FMLA changes and hot issues - register today! Benefits for You - Avoid costly mistakes in determining FMLA eligibility -  more...
Current Issues in Payroll Management instructor led training ...employees. Benefits for You - Learn essential rules for dealing with deductions from pay - Find out what compensable working time really is - Determine which employees may legally be classified as exempt from overtime pay requirements of federal and Utah wage and hour law - Know how to respond to wage and hour claims and to DOL investigations and enforcement actions - Learn who may, and who  more...
Workers' Compensation instructor led training ...s for this seminar and get up-to-the-minute strategies in dealing with workers' compensation issues. Walk away with the skills you need to guard against workers' compensation related costs and risks. Register today and learn how to minimize future workers' compensation costs and avoid legal hassles with best practices from top experts in the field. Benefits for You - Handle return-to-work  more...
Legal Ethics instructor led training Benefits strong Give us a day and we will give you your ethics credit for a year. /strong Even the most experienced attorney can get caught up in an ethical dilemma. Attend this vital seminar and learn to safeguard yourself and your career from real ethical threats. You will get a detailed look at Illinois's rules of professional conduct that will keep you out of harm's way. Learn proactive  more...
Zoning and Land Use instructor led training ...g regulatory environment, it is crucial for professionals dealing with land development to be knowledgeable in land use matters in order to recognize and solve potential problems. Attend this seminar and you will gain the knowledge you need to navigate the laws, rules, guidelines and appellate procedures that govern various zoning decisions. Register today and get the latest on legal issues  more...
New Era of Estate Planning instructor led training ... - learn all the latest and most effective techniques for dealing with the uncertainty of estate planning in today's politically charged atmosphere. The estate tax may change, but your clients' peace of mind doesn't need to. Give your clients the security they need by helping them through the sensitive but necessary steps of planning. Don't miss out - learn to navigate planning methods and  more...
Foreclosure and Related Issues instructor led training ... seizing assets, complying with laws and regulations, and dealing with bankruptcy. Our foreclosure experts will help you stay ahead of the curve in this area of growing legal and financial concern. Sign up now! Benefits for You - Don't jeopardize your right to collect your money - follow the proper execution practices - Steer clear of legal troubles - comply with laws and regulations that  more...
Workplace Investigations Benefits strong Protect your organization - know the ins and outs of workplace investigations. /strong Whether the issue is a harassment complaint, a threat of workplace violence or another workplace dispute - prompt, fair and thorough investigations are essential to your ability to make sound employment decisions and minimize legal risks. This seminar will provide you with practical guidance  more...
Employee Discharge and Documentation instructor led training Benefits strong When can flawed documentation be worse than none at all? /strong The stakes are high. Valuable management time can be compromised. Lawsuits are on the rise. Whether supervising one employee or dozens, handling discharge and documentation issues is often a manager's worst nightmare. What's more, courts and juries are providing a jolting wake-up call for those who fail to meet the  more...
Collection Law for the Health Care Industry ...ackling day-to-day problems in the collection process and dealing with legal excuses. Benefits for You - Correctly file, perfect and enforce a lien - Understand creditor's rights and restrictions in a bankruptcy proceeding - Stay up-to-date on recent trends and case law on collecting medical-related debt - Gain knowledge of the Medicare Secondary Payer Act and what it means to your  more...
Employment-Related Records instructor led training ...strong In one day you can learn about best practices in dealing with employment records. Attend this seminar and get the legal and practical information you need to ensure compliance with legal requirements, maximize the benefits to your organization and deal with the effects of technology such as social media. Developing and maintaining employment records are extremely important components  more...
Time Off: State and Federal Laws on Employee Leave, Vacations and Holidays instructor led training ...ime off benefits are among the most perplexing aspects of dealing with employees in today's workplace due to the various complex and confusing laws involved. The constantly evolving laws governing time off allow no room for error or miscalculation. Attend this seminar and find out how to efficiently handle the difficult and confusing interplay of leave laws in the workplace, and - if worse  more...
Basic Commercial Leases instructor led training Benefits strong Ensure nothing gets overlooked - get on the road to success in commercial leasing. /strong Register for this information-packed seminar and get a win-win approach to handling commercial leasing terms and current issues. Get all your toughest questions answered regarding commercial leases and tenant identity. Find out how you can prosper in spite of complex laws. We will show you  more...
Bankruptcy instructor led training ...In today's economy, many corporations and individuals are dealing with bankruptcy either directly or indirectly. Attend this seminar and get updated on what's happening in the world of bankruptcy. Hear about the latest trends in avoidance actions. Get all your toughest questions answered regarding how the process works and what you should expect. We'll show you how to overcome any obstacles  more...
Loan Workout and Collateral Liquidation Benefits strong Protect your organization - know the ins and outs of loan modifications. /strong With commercial values declining by as much as 40 percent and $1.4 trillion in loans ballooning, it's a must to understand how to make loan modifications work. Join us for this innovative seminar and get up to speed on the latest issues with addressing struggling loans. Avoid problems down the road  more...
Employee Leave Issues ... you'll take away a step-by-step approach for effectively dealing with a multitude of leave issues. Benefits for You - Gain a clear understanding of leaves under collective agreements - Understand employer rights when an employee goes on stress leave - Successfully navigate complaints alleging contravention of the leave provisions - Improve your knowledge of mitigation issues This seminar is  more...
LLCs, LLPs and Partnerships: Organization and Operation instructor led training ...imely opportunity to learn new strategies for effectively dealing with different business entity issues. Benefits for You - Get an overview of the types of business entities - and how to choose what's best for your client - Decipher formation and organization documents for LLCs and LLPs - Find out what you need to know about entity conversions and cross-species mergers - Stay abreast of  more...
Everything a Construction Player Should Know About Insurance instructor led training ...ting-edge issues facing the parties and acquire tools for dealing with difficult contractors and insurance companies as well as the court system. Take advantage of this opportunity to make sure you stay current and stay out of trouble. Register today to reserve your spot at this can't-miss seminar! Benefits for You - Ease your liability insurance worries - Expert insight on the insurers' and  more...
Form 5500: What You Need to Know to File instructor led training ...00. Take away the worry by expanding your knowledge about dealing with Form 5500 and related schedules. You will walk away with the confidence that comes from knowing the numerous types of plans and sponsors, which are required to file and what is included in the filing. You will be a part of an in-depth discussion on Form 5500 and delinquent filers will receive guidance as well. You will  more...
Commercial Real Estate Lease Escalations instructor led training ...ial lease negotiation process - Take the headaches out of dealing with real estate taxes - including survival and cutoff date issues - Get a detailed picture of the complex and esoteric world of operating expenses and rent escalation billing methods - Find out what you need to know about common area maintenance focusing on shopping centers - Gain a good understanding of the various ways utility  more...
Standardized Field Sobriety Tests instructor led training ...dealing with SFSTs? Attend this cutting-edge seminar and get helpful strategies on handling ethical issues in sobriety tests. You'll gain a clear understanding of the historical development of standardized field sobriety tests. Meet the challenges ahead and find out what you need to know about cross-examinations of the arresting officer. Enhance your understanding of the limitations of SFSTs  more...
Builders Liens instructor led training Exercise your lien rights and be prepared for any legal battles on the horizon - Don't be caught off guard! Attend this seminar and get a solid understanding of the key legal issues that commonly arise on construction projects in British Columbia in relation to builders liens - and an up-to-date knowledge of the latest developments in the law. You'll learn about related topics essential to  more...
Construction Management/Design-Build instructor led training What you don't know can hurt you - stay informed on construction management and design-build. Join us for this innovative seminar and get up to speed on how construction projects are undertaken today. Understand the intricacies of two widely recognized methods - design-build and construction management. Get a handle on complicated issues surrounding these delivery methods and the respective risk  more...
Real Estate Law From A to Z instructor led training Protect your organization - know the ins and outs of real estate law. Join us for this innovative seminar and get up to speed on the legal concepts related to real estate. Understand the intricacies of real estate transactions. Get a handle on complicated issues surrounding assessments and property taxation. Avoid problems down the road by protecting yourself and your company - find out exactly  more...
HIPAA Audits instructor led training ...minar to learn about the privacy rule, patient rights and dealing with power of attorney issues - all in just one day! Benefits for You - Be prepared - address compliance problems before you get audited - Discover how you can get a passing grade on a HIPAA audit - Find out what you need to know about the use of HIPAA at trial - Learn about how the HIPAA standard of care is used in common-law  more...
Media Relations for Government Officials instructor led training ...sues. Attend this seminar and you'll get perspectives on dealing with government officials and private industry using hypothetical situations and different exercises. Don't miss this timely opportunity to ask questions of front-line reporters, editors and legal professionals to gain practical insights about doing business with the news media. Benefits for You - Gain practical insight from a  more...
Coastal Engineering and Land Use Issues instructor led training ...ncluding tips on defending challenges to your project and dealing with permit denials. Don't wait - register today to make sure you stay on the cutting edge of your field. Benefits for You - Avoid violating the rules related to streams, wetlands and buffers - Stay ahead of the curve - hear the latest updates on the new coastal stormwater regulations - Get an in-depth look at the coastal  more...
Payroll Management instructor led training Benefits Are you tangled in a web of confusing payroll laws? In today's competitive environment, the ability to effectively, economically and lawfully manage your company's payroll and leaves is paramount. You must stay current on the latest laws and trends - including Employment Standards Act issues - to keep labour costs down and consistent with legal requirements. Attend this  more...
Legal Issues in Construction Disputes-Three Key Questions instructor led training Legal Issues in Construction Disputes - Over the last 20 years, the construction industry has changed significantly. Different delivery systems have developed making less relevant the traditional design-bid-build structure upon which most construction disputes have been decided. There has also been a substantial effort to use damage waivers and liability limits as a means of controlling runaway  more...
Advanced Issues in Payroll: Problem Solving and Beyond instructor led training Advanced Payroll Issues - Are you tangled in a web of confusing payroll and leave laws? In today s competitive environment, the ability to effectively, economically and lawfully manage your company s payroll and leaves is paramount. You must stay current on the latest rules and regulations such as the FLSA and compensable working time to keep labor costs down and consistent with legal  more...
Technology in the Workplace instructor led training HR in the Electronic Age - Protect your organization get strategies that will help you deal with technology at work. In the last several years, issues such as hacking, espionage, stalking and infringement, cyberharassment, weblogs, discovery requests for electronically stored data, identity theft and picture phones have begun to confound businesses. Protecting companies against egregious  more...
Conflicts of Interest: Identification and Waivers instructor led training Conflicts of Interest: Identification and Waivers - Conflicts of interest pose enormous risks to lawyers and their firms, including disqualification, disgorgement of fees, loss of clients and even professional discipline. Dealing with conflicts of interest is therefore one of the most important - and complex - components of a law firm s risk management program.  more...
Profitable Strategies for Distressed Real Estate Investment Properties instructor led training Discover the most profitable strategies for distressed property investment. Join us for this innovative seminar and get up to speed on issues related to foreclosed and pre-foreclosed property. Understand the intricacies of purchasing real estate using your 401(k). Get a handle on complicated issues surrounding government-owned and bank-owned property. Avoid problems down the road by protecting  more...
Substance Abuse Self-Mutilation and Suicide Recognition and Intervention Strategies for Students Who Are at Risk instructor led training Discover the most effective intervention strategies for at-risk students. Attend this cutting-edge seminar and learn about substance abuse intervention and treatment options. You ll gain a clear understanding of how to address self-injury in adolescents. Meet the challenges ahead and find out what you need to know about at-risk assessments and the legal duties of school districts. These are  more...
From Learning Technologies, Inc.
Managing Through Tough Times instructor led traininggroup study and discussionworkshop / seminar In todaya s economic climate, organizational change and transitions are inevitable. Although the ultimate goal is to strengthen your organization and teams, you will likely be faced with numerous obstacles, challenges and difficult decisions. Therefore, during our session we will discuss the need for the following as you begin to implement change within your organization.  more...
On Course to Excellence - Sailing Business Simulation instructor led traininggroup study and discussionworkshop / seminarFaciliated discussions and debriefs Just as in business, we often choose a course where the destination is known, but the tools and strategies for getting there are not yet in place. This is a unique business simulation that uses sailing as a model for our work environment. From the moment that your team sets foot on the boat(s), they are challenged to define their objectives and to leverage their experience. With minimal  more...
Presentation Skills instructor led traininggroup study and discussionworkshop / seminarFacilitated discussions and debriefs ... be more effective. They examine specific techniques for dealing with stage fright, managing audio-visuals, and presenting with confidence and competence (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where  more...
Conflict Management instructor led traininggroup study and discussionworkshop / seminarFacilitated discussions, assessments, and debriefs ...o a major cause of ineffective communication. We explore dealing with the emotional aspects of conflict, how to have difficult conversations, and what to do when things get ugly (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an  more...
From Pitman Training Centre London
Telesales Training This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In one action-packed day, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...
Telesales For Success workshop / seminar This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In two action-packed days, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...
From Lumenbrite Training
Dreamweaver Essential Skills II Take your web building skills to the next level with Dreamweaver CS4/ CS5 hands on training. Build engaging websites that incorporate CSS to style different page elements such as forms and tables. Design different types of CSS layouts from scratch and learn techniques for dealing with browser compatibility issues. Create CSS image galleries without using tables and style XML data to build an RSS  more...
From Alan Mars
Voice Care ...t? The Alexander Technique is well known as a method for dealing with bad backs and the stresses and pains of modern life. It is also an extremely effective method for dealing with voice and breathing problems. F. M. Alexander was an actor who experienced voice and breathing problems on stage. Following a seven year period of self-observation he returned to the stage free of vocal  more...
Voice problems? Sore throat? Hoarseness? VOICE CARE & ALEXANDER TECHNIQUE for TEACHERS. Teachers voice care London, Sussex & UK Practical individual instruction and group courses .... Alexander Technique is better known as a method for dealing with the aches and strains of modern life - posture, bad backs, stress management etc. F. M. Alexander was, in fact, an actor who experienced voice and breathing problems on stage. He returned to the stage free of vocal difficulties following a seven year period of self-observation. When he first started teaching he dealt  more...
Voice problems? Sore throat? Hoarseness? Stress & strain? VOICE CARE & ALEXANDER TECHNIQUE for TEACHERS. London, Sussex & UK Practical group & individual instruction .... Alexander Technique is better known as a method for dealing with the aches and strains of modern life - posture, bad backs, stress management etc. F. M. Alexander was, in fact, an actor who experienced voice and breathing problems on stage. He returned to the stage free of vocal difficulties following a seven year period of self-observation. When he first started teaching he dealt  more...
From Contacts Plus
Stress management instructor led trainingworkshop / seminar More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong.  more...
Customers types and behavior ...Dealing with customer are one of the most important things we have to know and show , it is a very well skill that few have . At this section we will know all what customer are all about. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: We will know the types of customers. We will know the color of customer as in mind set.  more...
Critical Elements of Customer Service Critical Elements of Customer Service Target Audience: All staff in customer service environment. Program Duration: 4 days Program Overview: Have you ever encountered an unpleasant customer and not known what to do? Do you worry that youa ™re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual  more...
Dynamite Sales Presentations Dynamite Sales Presentations Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: A great sales presentation does not demand you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and  more...
Human Resources Training for the non HR Managers Human Resources Training for the non HR Managers Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet  more...
Communication Strategies Communication Strategies Target Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of  more...
Get organized for peak performanceTime Management Get organized for peak performancea Time Managementa Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space,  more...
Negotiating For Results ...eir advantages and disadvantages. Develop strategies for dealing with tough or unfair tactics. Gain skill in developing alternatives and recognizing options. Have the opportunity to practice the a how toa of these skills in a supportive environment. Understand basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA. Program Contents: What is Negotiation? The  more...
Working Smarter Using Technology to Your Advantage ... implement a system usage policy. Implement policies for dealing with company property. Decide whether or not employees should telecommute and make telecommuting work. Deal with workplace rage. Address technological issues. Program Contents: What to do when your technology budget gets cut. E-mail etiquette. System usage policies. How to reduce RSIs. Ways to use technology to  more...
The Minute-Takers Workshop The Minute-Takera ™s Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are  more...
Developing Training Program Developing Training Program Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: How You Will Benefit, objectives: Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly  more...
Celebrating Diversity in the Workplace ...nd understand how to avoid them. Develop a technique for dealing with inappropriate behavior. Develop a management style to encourage diversity. Know what to do if you or one of your employees feels discriminated against. Program Contents: What diversity and related terms mean. How has diversity changed your world? Understanding and identifying stereotypes. Using politically  more...
Conflict Resolution Getting along in the Workplace Conflict Resolution a Getting along in the Workplacea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that  more...
How to Manage Anger and Violence in the Workplace How to Manage Anger and Violence in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence:  more...
Getting Employees Off To a Good Start Getting Employees Off To a Good Start Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating  more...
Managing Employee Performance Managing Employee Performance Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into  more...
Employee Dispute Resolution Mediation through Peer Review Employee Dispute Resolution a Mediation through Peer Reviewa Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Have you ever been in a workplace situation where a supervisor has made a decision that you didna ™t agree with? Did you wish that you could ask someone else what they  more...
Closing the Generation Gap in the Workplace Closing the Generation Gap in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course  more...
Business Succession Planning Business Succession Planning Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you  more...
Business Ethics for the Office Business Ethics for the Office Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This two days workshop will not provide you with  more...
Safety in the Workplace Safety in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in work environment Program Duration: 2 days Program Overview: This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making  more...
Advanced Skills for the Practical Training Advanced Skills for the Practical Training Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to  more...
Presentation Survival School Public Speaking Presentation Survival Schoola Public Speakinga Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will  more...
Facilitation Skills Facilitation Skills Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time. There has been a growing realization that we have to pay attention to the process elements of  more...
Using Activities to Make Training Fun Using Activities to Make Training Fun Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ™ve all been somewhere where the class clown is able to lighten the mood and  more...
The Practical Trainer The Practical Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will  more...
Conquering Your Fear of Speaking In Public Speak Easily Conquering Your Fear of Speaking In Public a Speak Easilya Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita  more...
Survival Skills for the New Trainer Survival Skills for the New Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and  more...
Advanced Writing Skills Advanced Writing Skills Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 Days Program Overview: This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date  more...
Project Management Fundamentals Project Management Fundamentals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra  more...
Understanding Project Management Understanding Project Management Target Audience: Supervisors, Seniors, &Team Leaders in work environment. Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that  more...
Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly  more...
Writing Reports Proposals Writing Reports & Proposals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you  more...
Control Anger Before It Controls You Anger Management Control Anger Before It Controls Youa Anger Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well.  more...
Business Writing That Works Business Writing That Works Target Audience : All Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about  more...
Skills for Administrative Assistant ...r effectiveness in recognizing and managing conflict, and dealing with difficult people. Program Contents: Personal Best, Professional Best. Putting Others at Ease. Distorted Thinking. The Steps to Feeling Good. Assertiveness. Communication Skills. Asking and Listening. Non-Verbal Messages. Writing Skills. Getting Ahead. Self Management. Setting Goals. Working as a Team.  more...
Secrets of Change Management Secrets of Change Management Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change. How You Will Benefit, objectives: By the end of the  more...
Problem Solving Decision Making Problem Solving & Decision Making Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then  more...
Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be  more...
Developing High Performance Teams ...give these elements to your team. Develop strategies for dealing with team conflict and common situations. Understand how action planning and analysis tools can help your team perform better. Program Contents: Types of teams. The TORI model. The Team Player Survey. Organizations Today. The Stages of Team Development. Communication Skills. Shared Leadership. DeBonoa ™s  more...
Business Leadership Becoming Management Material Business Leadership a Becoming Management Materiala Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its  more...
The Professional Supervisor ...r roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena ™t had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues, and their manager. This two days workshop will give you just that opportunity. How You Will Benefit,  more...
Conducting Effective Performance Reviews Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Performance reviews are an essential component of employee development. Someone once said, a If you always do what youa ™ve always done, youa ™ll always get what youa ™ve always got. a And, remember what the German philosopher Goethe  more...
Building Better Teams Building Better Teams Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an  more...
Change and How to Deal With It ...r self-motivation and innovation. Develop strategies for dealing with and accepting changes in your organization. Program Contents: The change process. The human response to change. The pace of change and the pace at which people adopt change. The pyramid response to change. Resisting and welcoming change. The Four-Room Apartment of change and how to use it. How to increase your  more...
Coaching Skills Coaching Skills Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Coach, Role Model, Counselor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and  more...
Dealing with Difficult People ...Dealing with Difficult People Target Audience: All staff in work environment. Program Duration: 2 days Program Overview: Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana ™t deal with the difficult people in  more...
From Mitchell Phoenix
Expert Presentation Skills Development instructor led traininggroup study and discussioncoursewaretrain the trainer For trainers, speakers and presenters wishing to take their communication skills to the next level. Gaining immediate buy-in Audience engagement Persuasive content Gaining commitment Creating active reference Dealing with interruptions Handling difficult questions Confidence boosters The program develops world class skills and insight into the art of public speaking. The level of  more...
From H2 Training & Consultancy Ltd
Assertive Communication for Women instructor led traininggroup study and discussionworkshop / seminar ...ertive and will give the opportunity to develop skills in dealing confidently and professionally with colleagues, suppliers and customers. The course will use self-analysis tools and practical examples, and will explore how you can become more assertive from a female perspective. It is particularly recommended for women who would like to fulfil their potential at work, and/or would like to  more...
Dealing with Difficult Relationships at Work instructor led traininggroup study and discussionworkshop / seminar Increasing numbers of people have to deal with difficult relationships at work. If the issue is left un-addressed, it is likely to cause severe stress, poor performance and declining morale. This H2 training will enable participants to deal more professionally, confidently and calmly with difficult encounters at work. It will provide explanations and practice of the essential skills needed to  more...
Counselling Skills instructor led traininggroup study and discussionworkshop / seminar Although counselling is sometimes considered inappropriate or irrelevant in the workplace, many serious personnel problems might be avoided if counselling skills were used early on. H2 Counselling Skills training will enable participants to develop and use key skills appropriately and professionally in a wide range of situations, including: giving and receiving feedback; supporting colleagues  more...
Training for Trainers instructor led traininggroup study and discussionworkshop / seminar ...nd deliver effective objective based sessions. As well as dealing with the new trainers' initial concerns, it will cover a range of learning methods and training tools, and will provide practical checklists for use back in the workplace. It will also give delegates the chance to put their learning into practice, and to gain valuable and constructive feedback in a safe, facilitative  more...
Presentation and Public Speaking instructor led traininggroup study and discussionworkshop / seminar The success of a public speaking engagement or a presentation is not just about the content, but it is also dependent upon the quality of the delivery. This course will enable participants to learn and practice skills that will be applicable to both informal and formal presentations, and public speaking to both small and large audiences. It will give the opportunity to practice and to receive  more...
Managing Poor Performance instructor led traininggroup study and discussionworkshop / seminar ...win outcome". "This was so helpful I have been avoiding dealing with problems for fear of confrontation and 'upsetting the apple cart'. Now I have a clear framework to guide me. Thank you." "It had been the case of protecting my own and the company's interests by collecting and presenting overwhelming evidence to the 'guilty party'. I realise now that a more 'human' approach would be more  more...
From SETTEC
Petroleum Tanks Cleaning group study and discussioncourseware ...dealing with petroleum storage tanks, handling flammable or combustible materials, need to open these tanks to clean it, according to a certain schedule, due to different reasons such as inspection for structural integrity or repairs, installing internal mixers, or removing sludge and deposits from the tank bottom. The program presents the necessary safety precautions ,before starting the job,  more...
From World Class Productivity Inc
People Skills The Secret Behind Project Success Project management excellence goes beyond producing project charters, detailed schedules and colourful status reports. Projects involve people. There are team members, clients, management, subordinates, peers, account managers, suppliers, contractors, regulators, and numerous other stakeholders. And with people, there are differing opinions, personality conflicts, office politics, and sometimes  more...
From SETTEC
Understanding the Freight Business group study and discussioncourseware ...for services & industrial companies where they are always dealing with cargo ordering, storage, distributions, transportation, l/ cs, documentations ..etc, they are in need to know all about freight forwarding business as well as logistics and inco terms. This course facilitates some inputs where all attendees will gain good benefits and can professionally deal with this critical issue in  more...
Knowledge Management group study and discussioncourseware ...and department to develop KM. * Develop adaptability in dealing with different people to extract the tacit knowledge * Enhance decision making skills in the light of knowledge management philosophy * Apply effective knowledge management skills in your organization * Personal growth as an effective leader * Better understanding of how to lead others towards  more...
Customer Service Excellence group study and discussioncourseware A course designed for front office personnel and all staff dealing with customers to improve their ability to achieve customer satisfaction. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.  more...
Advanced First Aid CPR group study and discussioncourseware ...at aims for training people in different places, jobs for dealing with stressful situations and mass accidents using the basic skills as well as the automated maneuvers starting from CPR to intravenous injections and ending by simple stitches. These seminars may also include a special focus, as required by the trainees, about special chemical injuries according to the material safety data  more...
Petroleum Storage Tanks Fire Fighting group study and discussioncourseware Petroleum storage tanks are rare, according to worldwide statistics. Despite of this fact they happen in real life. To be ready and well prepared, organizations dealing with storage tanks handling flammable and combustible materials must be prepared for this kind of emergency. The program describes the different types of above ground atmospheric petroleum storage tanks, and the different  more...
From WWP Training Ltd
Dealing With Discipline and Grievance Procedures ...disciplinary and grievance issues Managers involved in dealing with employeesa ™ disciplinary or grievance situations must be aware of the current legislation concerning disciplinary action in organisations. In addition, it is important to know when to deal with difficulties a informallya and when they have reached a stage that requires intervention that is more formal. This  more...
Introduction to Human Resources Understanding the role of human resources within the organisation Human Resources play a key role within the organisation and are paramount to the success of any business. Legislation is constantly changing and it is vital to understand the requirements and application of best practice as well as dealing effectively with personnel issues on a day to day basis. This programme is for you if  more...
Achieving Excellence in Customer Care Positive route to success Anyone who communicates with internal and/ or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn  more...
Principles of Customer Care Positive route to success Communication with internal and external customers is crucial to the success of any business. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn some simple and reliable techniques for dealing with difficult and challenging people.  more...
From JCS Computer
ACT Software - Advanced Administering ACT Software Training Class - Kansas 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ACT! Software Advanced Training Class a Administering ACT Training Class. Kansas City, Kansas 800-475-1047 www. jcscomputer. com ACT software Support and online training also available. Welcome to ACT! Software Advanced Administering Training classes. Training is an integral part of any successful software investment. This specialized one day course is designed to help you learn practical  more...
ACT Software - Advanced Administering ACT Software Training Class - Florida 800-475-1047 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ACT! Software Advanced Training Class a Administering ACT Training Class. Holiday Florida 800/ 475-1047 www. jcscomputer. com ACT software Support and online training also available. Welcome to ACT! Software Advanced Administering Training classes. Training is an integral part of any successful software investment. This specialized one day course is designed to help you learn practical ways  more...
ACT Software - Advanced Administering ACT Software Training Class - Michigan 248-540-4552 instructor led traininggroup study and discussioncoursewarebookworkshop / seminar ACT! Software - Advanced Administering ACT! Software Training Class - Michigan ACT! Software Advanced Training Class a Administering ACT Training Class. Southfield Michigan 248/ 540-4552 www. jcscomputer. com ACT software Support and online training also available. Welcome to ACT! Software Advanced Administering Training classes. Training is an integral part of any successful software  more...
ACT Software - Advanced Administering ACT Software Training Class - Illinois 847-364-0835 instructor led trainingcoursewarebookworkshop / seminarcomputer lab ACT! Software - Advanced Administering ACT! Software Training Class - Illinois ACT! Software Advanced Training Class a Administering ACT Training Class. Arlington Heights Illinois 847/ 364-0835 www. jcscomputer. com ACT software Support and online training also available. Welcome to ACT! Software Advanced Administering Training classes. Training is an integral part of any successful  more...
ACT Software - Advanced Administering ACT Software Training Class - Missouri 314-644-4100 instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab ACT! Software - Advanced Administering ACT! Software Training Class - Missouri ACT! Software Advanced Training Class a Administering ACT Training Class. Brentwood, Missouri 314-644-4100 www. jcscomputer. com ACT software Support and online training also available. Welcome to ACT! Software Advanced Administering Training classes. Training is an integral part of any successful software  more...
From World Class Productivity Inc
Juggling Multiple Projects (a.k.a.Taking Charge of Multiple Projects) workshop / seminar ...ys, participants not only have learned new techniques for dealing with multiple projects, they have the wherewithal to apply them on the job. Offered three years in a row at the annual ProjectWorld conference, and across Canada through several associate universities, this often imitated*, never duplicated, course resonates with project managers who need to go to the next level. * Until  more...
From The Training AdvantEdge
Avoid Toxic Communication Becoming a More Skilled Communicator instructor led trainingon-line e-learning cbt (computer based)study at homeself directedworkshop / seminar This two-day workshop is designed to help participants improve his or her communication skills with other people in their workplace or at home. This workshop will also help participants who are struggling to find that middle ground between being too aggressive and too passive and how to counter the manipulative tactics of difficult people.  more...
From Software Training Academy, Inc
XML Programming Using Visual Basic and NET instructor led trainingon-line e-learning cbt (computer based)study at homeself directed This comprehensive and practical four-day course builds skills in .NET s XML processing APIs chiefly parsing using XmlReader and the Document Object Model (DOM), writing XML streams using XmlWriter, and transformations using XPath and XSLT, all using the .NET Framework XML classes and the Visual Basic language. It also covers XML serialization according to XML Schema and the tight coupling between  more...
XML Programming Using C# and .NET instructor led trainingon-line e-learning cbt (computer based)study at homeself directed This comprehensive and practical four-day course builds skills in .NET s XML processing APIs chiefly parsing using XmlReader and the Document Object Model (DOM), writing XML streams using XmlWriter, and transformations using XPath and XSLT, all using the .NET Framework XML classes and the C# language. It also covers XML serialization according to XML Schema and the tight coupling between XML and  more...
SQL Server 2005 Transact SQL T-SQL with Additional Topics instructor led trainingon-line e-learning cbt (computer based)study at homeself directed ...tions, Common Table Expressions, and learn techniques for dealing with complex queries. Explore advanced techniques for working with complex data. Discover new XML capabilities in SQL Server 2005. Prerequisites: This course assumes that students have working experience with SQL Server 2000 or 2005; basic relational database concepts (e. g., tables, queries, and indexing); general  more...
SQL Server 2005 - Additional Topics instructor led trainingon-line e-learning cbt (computer based)study at homeself directed ...tions, Common Table Expressions, and learn techniques for dealing with complex queries Explore advanced techniques for working with complex data structures Learn how to use source control with SQL Server Management Studio Discover new XML capabilities in SQL Server 2005 Prerequisites: This course assumes that students have a basic understanding of Windows operating systems,  more...
SQL Server 2008 Transact SQL (T-SQL) instructor led trainingon-line e-learning cbt (computer based)study at homeself directed ...ing language for error handling and hierarchical queries, dealing with complex data structures and processes, and how to make your databases more scalable through partitioning. SQL Server 2008 includes a rich set of tools that go beyond the basics of querying and manipulating data. You will learn how to take advantage of the user-friendly management console that integrates both authoring and  more...
From Power Diversity, LLC
Professional Communicator Certification Program instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd romDVDbookworkshop / seminartrain the trainerDan is an international trainer who comes to your organization; many of his programs can also be accessed online. Could your organization use a professional communication skills makeover? How would your organization change if suddenly everyone in it possessed the ability to communicate with clarity, power, tact, and finesse, on the telephone, in person, and in writing, both internally, and externally? Our Certified Professional Communicator Graduates can: Speak with professionalism and precision Deliver  more...
ENERGY VAMPIRE SLAYING 101--How to Deal With Difficult People and Toxic Attitudes instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussionself directedcd rome-bookDVDworkshop / seminartrain the trainerDan is an international trainer who comes to your organization; many of his programs can also be accessed online. ...and employees on all levels who work with people and are dealing with difficult people and negativity. Are you tired of toxic people and attitudes sucking the life out of your organization? You don t need another workshop. You need the Energy Vampire Slayer. Imagine walking out of a workshop confident that you are armed with powerful tools and tactics that will enable you to  more...
Step out of the Shadows and Speak instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussionself directedcd romDVDworkshop / seminartrain the trainerDan is an international trainer who comes to your organization; many of his programs can also be accessed online. Too often people remain silent, unable to find their voice because they fear ridicule, or they are simply shy, or they fear rejection, or they lack the training necessary for confidence. This course is designed to give those silent people the words they need--to speak up and be heard. This course includes: -Tactical Communication and Customer Service Tools -Scripts and Skills for Right AND  more...
Tactical Communication Finding the Words instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussionself directedcd romDVDworkshop / seminartrain the trainerDan is an international trainer who comes to your organization; many of his programs can also be accessed online. Imagine if everyone in your organization communicated with more power, tact, clarity, and skill. Do you notice people in your environment who could be more successful if only they were more polished communicators? Are you someone who struggles to find the words when the pressure is on? How would it feel if suddenly everyone in your office communicated with more confidence, clarity, and  more...
From Skillstudio Limited
Body Language Awareness Training Course (1-day Interactive Workshop in London) instructor led trainingworkshop / seminar Although sometimes over hyped body language awareness is very important in many aspects of our everyday business and social life. If you're leading a meeting, delivering a proposal or trying to convince people that what you are saying is a good idea, your body language is also "communicating" as you speak. And if your body language is in sync with your message then you stand a far greater  more...
From Networx Technologies
PHP training in chandigarh PHP is a powerful server-sides scripting language for creating dynamic and interactive web-Sites. PHP is the widely-used, free, and efficient alternative to competitors such as Microsoft's ASP. PHP is perfectly suited for Web development and can be embedded directly into the HTML code. This course gives you an excellent grounding in how to harness the power of PHP and MYSQL for websites and  more...
From Emma James NLP Training
Time Line Therapy Practitioner Certification Course - 2 days in Bath Somerset ...dealing with complex behaviours and ingrained reactionary negative behaviour is issues. Remove limiting decisions, behaviours, negative mind sets and release the attachment of the past to your clients every day lives allowing them to move forward easily leaving your job as the therapist so much easier. Only fully qualified NLP Practitioners can attend this training and I accept non ABLNP  more...
From Turpin Communication
Open Enrollment Presentation Skills Workshop 2 days in Chicago Blended learning opportunities for 12 months following the course ...managing the give and take of interactive situations, and dealing with difficult situations and people. Throughout the course, you'll work on a real-life presentation of your choosing. All exercises are video recorded, but not replayed in front of the group. Instead, after each exercise, you'll watch your video with a coach. This private coaching will provide additional - and very valuable -  more...
From Spectrum Training Services
Real Optimism instructor led traininggroup study and discussioncourseware Real Optimism Duration: a Fabulous Day Overview Did you know that an optimistic outlook can improve your work satisfaction? Having a positive attitude encourages real optimism. But what exactly is attitude? Your attitude is your own personal filter for everything that happens to you, around you, or within you, but did you know, what takes place in your world is often not as important as how  more...
From Publimaks International
Managing Project Teams in Bali - Indonesia The skill to manage project teams is the missing area for many project executives. As has been said by many top executives : a I have never seen a project fail because the project manager didna ™t know how to put together a schedule, but I have seen a lot of disasters caused by people issues.a This program a Managing Project Teamsa fills the gap, offering practical skills for  more...
From Cosensa Learning & Development Ltd
Negotiation Skills for senior leaders and managers ...s and managers often have to present a concerted front in dealing with complex negotiation situations. Working as a team instead of as an individual involves different interpersonal skills. The other parties to such negotiations unconsciously observe body language and team dynamics which can help them look for opportunities to divide and conquer. This highly participative and practical  more...
Assertiveness at Work ...tive behaviour, and shows how assertiveness can assist in dealing with others and different situations. It encourages delegates to take responsibility for their own development, and enables them to communicate with more confidence and develop positive, assertive responses to a wide range of situations. Contents: By the end of this workshop each delegate will be able to: Recognise and  more...
Customer Care - Developing a Care Culture Course Objectives: Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this training course is to enable delegates to create, maintain and build upon a positive and informed culture of customer care  more...
Managing Conflict in the Workplace Course Objectives: Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative programme analyses the types of conflict that occur and sets guidelines for managing those situations. By the end of this course, delegates will be able to use techniques that enable them to deal confidently with conflict,  more...
Managing difficult situations on the telephone Course Objectives: This course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship with a customer and control situations in order to achieve a positive outcome whilst on the phone. Contents: By the end of the session  more...
Managing Effective Meetings ...developing techniques for fostering creative thinking and dealing with conflict, difficult people and issues during the meeting. Ultimately, this course shows delegates how to effectively prepare for, control, chair and manage meetings and associated follow up activities. Contents: By the end of this course, each delegate will be able to: Identify the most effective ways to communicate  more...
Reception and Telephony Skills Course Objectives: This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation. Contents: This course includes a variety of modules including: - The  more...
Outbound Telephone Sales Course Objectives: The aim of this course is to enable delegates to have the confidence to make successful cold calls, use appropriate questioning techniques and identify selling opportunities and act upon them appropriately. Delegates discuss and put into practice, with simulated role-play, up-to-date techniques required for making productive telephone sales calls. This enables better results  more...
Absence Management Course Objectives: This is a highly effective one day workshop designed to assist delegates with managing the costly problem of workplace absenteeism. As a result of attending this workshop, delegates will gain a practical understanding of: How to measure poor attendance Calculating the costs of poor attendance Introducing and implementing 'Return to work' interviews Developing  more...
Dealing with bullying and harassment in the workplace Course Objectives: The purpose of this course is to increase the awareness and knowledge of managers and team leaders on the topic of workplace bullying and harassment. The course is intended to ensure that the programme will help those accountable for managing and supervising others gain the confidence to challenge unacceptable employee behaviour. Delegates will learn how to establish and  more...
Managing unacceptable employee behaviour ...sure poor performance objectively Establish a system for dealing with poor performance, misconduct and gross misconduct Describe when to take corrective or punitive action Describe the proper procedures for dealing with employees who are off sick Demonstrate how to change behaviour using a counselling style of communication Prepare for and conduct a performance review meeting Demonstrate  more...
From Soundtraining. net
Mastering Customer Service for IT Professionals ...tance of maintaining a positive, optimistic attitude when dealing with end-users and co-workers *How to use "emotional intelligence" to provide better customer service and manage your stress *Ways to deal with angry customers (rude or abusive end-users) for positive results *The keys to effective communication with end users *Know how to overcome barriers to communication when using the  more...
From Optivation
Customer Service Series- Unit Three Unit Three: Dealing with Difficult and Diverse Customers* - 3 Hours This course is held on September 28 Bemidji State University a Bridgeman Hall 204 -Establishing a vision for customer relationship building -Listening -Effective use of questions -Presenting information -Effective language -Concluding interactions  more...
From Corporate Training Services
Customer Relations instructor led traininggroup study and discussion ...th how you can improve your understanding and skills when dealing with all kinds of customers whether over the telephone or face-to-face while striving to build positive relationships with all types of behaviours -- pleasant, angry, passive, or reluctant. The workshop covers the following: -The Psychology of Customer Relations -Understanding Your Communication Style -Dealing  more...
Supervisor Training instructor led traininggroup study and discussionworkshop / seminar ...ity, making objective decisions, communication skills and dealing with conflict, and planning and goal setting strategies. By the end of this workshop, participants will have a clear understanding of their functions, their weaknesses, and their strengths as a leader. This program enhances the understanding of the managera ™s roles and functions. The learning processes used are  more...
From Kawas Consulting SAL
Retail Selling Techniques instructor led traininggroup study and discussionself directedworkshop / seminartrain the trainer ...Accurate and careful in all transactions Use tact when dealing with people Cares for the interest of his company Follows instructions of his superiors Gives regular feedback to his manager about all customer s issues, including level of their satisfaction Is not afraid asking and push the client to take a decision that suits the client s need. What makes the sales? Sales  more...
From 4 Hour Training
Dealing with The Angry Customer instructor led trainingvideo based,accelerated learning Please contact us for more information.  more...
From Global Innovative Campus
Resolving Conflict in the Construction Project Environment ...The stress of litigation loaded onto the daily burdens of dealing with disputes can take a heavy toll on staff. Professionals involved in construction projects, particularly those with some responsibility for contract management and administration must be prepared to work with these conflicts in constructive ways. The first step in is to understand how conflict develops and how it functions  more...
Wear of Engineering Materials and Protection 18 CEUs ... Researchers, engineers, technicians, who are involved in dealing with wear problems and industrial reliability control through materials selection, new materials design, and surface protection. University students who are involved in or are interested in research on tribology and wear-resistant materials. Program Outline (1. 8 CEUs / 18 PDHs) Day I Wear modes, mechanisms and testing  more...
From NobleProg - IT training courses
Modeling of Biological Structures instructor led trainingon-line e-learning cbt (computer based)group study and discussioncoursewareworkshop / seminarcomputer lab ...ics Computer programmers who are going to write programs dealing with biomolecules. The course is divided into theoretical and practical part. The lecture is interwoven with simple practical exercises, quizzes and tests to make sure attendees understand the concepts. During the training you will be taught how to use software dedicated for building 3D models. Furthermore, we will show how to  more...
Basics of Bioinformatics instructor led trainingon-line e-learning cbt (computer based)group study and discussioncoursewareworkshop / seminarcomputer lab ...cs. Computer programmers who are going to write programs dealing with biological molecules. The course is divided into two parts: theoretical and practical. The lecture is interwoven with simple practical exercises, quizzes and tests to make sure that attendees understand the concepts. During the training we will take you along a guided tour that covers all the basic aspects of biological  more...
Programming for Biologists instructor led trainingon-line e-learning cbt (computer based)group study and discussioncoursewareworkshop / seminarcomputer lab This is a practical course, which shows why programming is a powerful tool in the context of solving biological problems. During the course participants will be taught the Python programming language, a language widely considered both powerful as well as easy to use. This course might be considered as a demonstration how bioinformatics improves biologists lives. The course is designed and aimed  more...
From London Financial Studies
Equity Derivatives Valuation and Management coursewareworkshop / seminarcomputer lab Course Outline Equity derivatives have been growing in importance over a number of years and are now well established in the financial marketplace. This seminar is for anyone who wishes to be able to price, use, manage or evaluate equity derivatives and exotic equity options. More than half of the seminar is devoted to practical small group sessions. Who The Course is For Anyone who wishes  more...
Risk Management and Modelling coursewareworkshop / seminarcomputer lab ...f probabilities. Who The Course is For * Traders and Dealing Room Staff * Risk Managers * Middle Office and Senior Managers * Investors * Quantitative Analysts, Financial Engineers and Systems Developers * Structured Products Desks, Product Controllers and Researchers * Loan Portfolio Managers and Fund Managers * Credit Analysts and Credit Risk Managers Prior Knowledge  more...
Structured Products Design Pricing and Implementation coursewareworkshop / seminarcomputer lab Course Outline A comprehensive seminar on the design, use and pricing of structured products. This course explains how the products are constructed, hedged and applied in live situations. Practical workshops illustrate the details of product design and use. They provide participants with the confidence that stems from a solid understanding of the current frameworks for pricing and applying  more...
From NobleProg - IT training courses
Springboard Women's Development Programme Training Course instructor led traininggroup study and discussioncoursewareworkshop / seminarcomputer lab Many women use the programme to get results at work, such as new qualifications, promotions, new skills, a new attitude to change and a massive boost in confidence. Others focus on results in their personal life, such as sorting out difficult relationships, improving health, dealing with stress and gaining a work/ life balance. Who is it for? It is designed for any woman at any stage in her  more...
From Management Development Associates (NA) Inc.
Selling effectively in the insurance sector instructor led trainingon-line e-learning cbt (computer based)group study and discussioncoursewarecd romDVDworkshop / seminar Selling effectively in the insurance sector: In an increasingly global, competitive marketplace, client managers and brokers need to be more than just a nice person to do business with. Increasingly they need to be able to discuss with senior boardroom clients the value proposition of solutions in a risk management and corporate finance framework. In particular, they need the ability to  more...
CPD - market professionals instructor led trainingon-line e-learning cbt (computer based)group study and discussioncoursewarecd romDVDworkshop / seminar ...ofessionals Everyday your market professionals will be dealing with securities and trading derivatives in the global marketplace. Regardless of their front office role: fund manager, trader, analyst, sales or structuring; every moment they are away from the markets costs your organisation money. Training, however, is vital to keep your professionals up-to-date and ahead of your  more...
From Watt Works Consulting Ltd
Facilitator Practitioner Training instructor led trainingstudy at homegroup study and discussionworkshop / seminar This in-depth course will turn you into a fully-trained independent facilitator. Youa ™ll learn about group dynamics, group development, workshop design, facilitation style, managing energy, dealing with issues, dealing with difficult personalities and a whole host of techniques for ideas generation, evaluation and selection. You will be able to generate high-quality output within compressed  more...
Dealing with Difficult People instructor led trainingstudy at homegroup study and discussionworkshop / seminar Providing a wide range of skills and techniques to deal with difficult people in a variety of contexts a including establishing rapport, maximising non-verbal body language, providing feedback, defusing situations and gaining commitment.  more...
NLP Skills for Classroom Management instructor led trainingstudy at homegroup study and discussionworkshop / seminar This course provides a thorough grounding in the use of NLP within a teaching and classroom management context and will provide skills in establishing rapport, the effective use of language for influencing pupils, dealing with difficult behaviour, defining and agreeing outcomes, use of metaphor and using a variety of techniques to ensure engagement and commitment.  more...
From Skills Matter
Mark Murphy Intro to Android for Busy Coders "Beginning Android" author Mark Murphy's two-day Android Introduction course will provide an intensive class to get you up to speed in coding the highest quality Android applications. Delivered by Kevin McDonaugh expert Android developer, self-proclaimed "software magician" and co-founder of Novoda (a consultancy for Android software development), this course provides you with the firm basics  more...
From Success Corporation
Manage and Implement Change - 3 Days instructor led training Many leaders imagine that implementing change is a straightforward process. All that is needed is a plan which details what needs to be done, when and by whom and expect their people to just do it. Change however involves not only a well thought plan but also engaging and guiding the people through the change. This workshop will provide managers with the skills and knowledge to implement and cope  more...
Managing Self in Conflict Situation- 2 Days Disagreements happen every day. It is an inevitable part of life, work and relationships. When disagreements build, conflict occurs. Avoiding a disagreement however does not make it go away. We need to respond appropriately and make decisions about what we are going to do about it. To manage conflict, we need to understand the way we currently act and then learn alternative ways of dealing with  more...
From Nex-G Exuberant Solutions Pvt. Ltd.
Training in Mobile Application Development For ANDROID Platform instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussioncoursewareself directedcd rome-bookDVDbookworkshop / seminartrain the trainercomputer lab ...ntainers, Embedded Browsers, List, Menus and other Views, Dealing with Threads, Preferences and Files, Working with Resources, Managing Local Databases, Communicating via the Internet: HTTP, Communicating via the Internet: JavaMail, Intents and Activities, Dialogs, Using a Content Provider, Building a Content Provider, Database-Backed Content Providers, Services and Permissions, Service AIDL,  more...
From Skills Matter
Advanced Distributed Systems Design with SOA - 5 days - UK instructor led trainingcoursewarecomputer lab ... different dimensions of coupling as well as patterns for dealing with them. * Platform Coupling a XML/ SOAP * Temporal Coupling a Synchronous/ Asynchronous * Spatial Coupling a Endpoints/ Topics Module 3: Asynchronous Messaging Patterns Although scalability is achieved through the use of asynchronous message passing, more advanced message exchange patterns are  more...
From Last Minute Training
Dealing with Difficult People - computer help During this one-day workshop, you will learn: How your attitudes & actions impact others; New & effective techniques for dealing with difficult people; How to identify times when you have the right to walk away from a difficult situation; and more.  more...
PR 101 Designed for practitioners who want to undertake a PR campaign or increase their media coverage. Topics include: * What is PR? * The difference between PR and advertising * The 5 Ws of Journalism * What is considered newsworthy? What makes a good story? * What should go in a media kit * Working with the media * How to position yourself as an expert source/  more...
Dealing with Difficult Clients - oomph This workshop provides attendees with strategies to create enduring relationships that help expand existing business activity and generate referrals from satisfied clients. Some examples of the topics covered include: * Setting service boundaries and managing expectations * Establishing clear communication with clients to avoid misunderstandings * Guiding staff to effective client  more...
Dynamite Sales Presentations A great sales presentation begins with conveying to the customer that you have a comprehensive understanding of their needs and that your products and/ or services are a perfect solution for them. The way to assure customers that you are going to help solve their business problems is by a thorough analysis and understanding of their current business circumstances and a demonstration of your  more...
Intensive Customer Service Certification Training This interactive workshop is fun, relaxing, enjoyable, and easily applicable solutions for service excellence that are proven to work in today's toughest customer service arena - the real world. The program addresses topics that include understanding customer expectations, profiling difficult customer situations, dealing with customer objections, a model for effective complaint resolution and how  more...
Contact Center Manager Certification Training ...dealing with people, tools, and operations more effectively in a management and leadership capacity. * Broaden your understanding of the unique challenges of managing a contact centre most effectively in a customer service environment and learn new ways to bring about change despite resistance. * Acquire access to unique tools and techniques to use for interviewing, hiring, giving  more...
Comprehensive Workshop On Soil Engineering -Fundamentals And Applications Most engineers with responsibility for construction work need an understanding of different soils and how they behave. The depth of the required understanding need not be equal to that of geotechnical engineers who must use rigorous mathematics, extensive experience, theory and research in design. However, to be effective, the non-geotechnical engineers do need a comprehensive understanding of  more...
Dealing with Difficult People The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson, Ph. D., an Oakland, California, organizational psychologist and management consultant with Bramson Gill Associates, and author of Coping with Difficult People. Great advice for those who work by themselves at home - ita ™s a do-able option. But the vast majority of people cana  more...
The Complete Java Course for Professional Developers The Complete Java Course for Professional Developers | | ID: JCompl | Course Length: 10 | Module 0: Overview Of J2ee | Java Platforms Characteristics of "enterprise" Computing J2EE Technologies Multi-tier Architectures Advantages of Multi-tier Architectures Container-based Approach J2EE Application Models | Module 1: The Websphere Server | Websphere Architecture  more...
ABCs of Supervisor Training- EMPOWER Performance Location: Calgary Date: 2009-03-18 List Price: $647 Offered Price: $517. 00 Seats Available: 2 This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager or a unit coordinator. Dealing with the many problems a new supervisor encounters isna ™t easy but it  more...
Dealing with Difficult People Conflict Resolution- EMPOWER Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cana ™t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you  more...
Manage Conflict to your Advantage Upon completion, students will understand: How their attitudes & actions impact others, What their own natural Conflict Resolution style is, New & effective techniques for dealing with difficult people, Coping strategies for dealing with difficult people  more...
Entry Level Managers The ABCs of Supervising Others Designed to help participants overcome many of the supervisory problems they'll encounter in their first few weeks as a boss. Dealing with the many problems a new supervisor encounters isn t easy, but it doesn t have to lead to discouragement.  more...
Assertiveness Skills - computer help Many frustrations roots from too much assertion. We may avoid dealing with these types of situations or may offend others by coming on too strong. Learn to act assertively by expressing your feelings or thoughts directly and firmly with composure.  more...
Dealing With Difficult Clients People - oomph Dealing With Difficult Clients and People will teach you how to build strong relationships with clients, colleagues and employees and how to maintain relationships if circumstances become challenging.  more...
Conflict Resolution Dealing with Difficult People During this one-day workshop you will learn, attitudes and actions impact others, techniques for dealing with difficult people, Coping strategies for dealing with difficult people and difficult situations, Techniques for managing and dealing with anger  more...
From HOT Engineering
Bayesian Inference and Neural Networks in Formation Evaluation COURSE VENUE: Vienna-Austria This course will introduce the participants to the basic methods and techniques of modern Bayesian inference and Neural Network technology and their application in formation evaluation and reservoir characterisation. Bayesian inference allows dealing with complex problems in a conceptually simple and unified way.  more...
From Treeline Training, Inc.
Managing Managers ..., you would just as soon ignore sticky situations such as dealing with difficult people. In fact, you may even back away. Managing managers takes courage, and in this course we give you a simple, but effective two-pronged approach a focusing on developing your business strategy, while also improving your leadership skills. Course Objectives : Successful completion of this course will  more...
Office Politics Office politics often stirs up negative images and memories of bad experiences. Learn about negative tactics and the positive side of office politics. Discover how to use office politics to your advantage while being true-to-yourself.  more...
What Customers Really Want In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by examining the doa ™s and dona ™ts of technology, and how to use these  more...
Preventing Workplace Harassment Do you know the answers to these questions ... a What is Workplace Harassment? a Is workplace harassment same thing as Sexual Harassment? a Why is this important to me? a What should I do if someone harasses me? a Can I do anything to prevent harassment in my office? Very important questions! In this program, you'll learn the answers to all of your questions about dealing with  more...
From Linkage, Inc.
Getting Things Done A Path to Personal Productivity instructor led trainingworkshop / seminar Is your work managing you or are you managing your work? Would you like to feel more in control of your professional and personal responsibilities? Trying to organize daily information can be a daunting task--projects and priorities get off track, deadlines are missed, and days are spent dealing with the overload and interruptions rather than getting work done. This energetic program teaches you a  more...
From Harlequin Solutions.
Web Project Management instructor led traininggroup study and discussioncoursewareworkshop / seminarcomputer lab Designed for those with limited web experience or technical knowledge who need to plan, manage and deliver web projects. This two day course covers all the fundamental areas of web development and will equip you with the knowledge you need to confidently take charge of your project. Focusing on each stage of the web production process planning, designing, building and publishing as well as a  more...
From C-Centrik Solutions Company
Building Effective Supervisory Skills group study and discussioncoursewarebookworkshop / seminar This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority. Dealing with the many problems a supervisor encounters isna ™t easy, but it doesna ™t have to lead to discouragement. This workshop is designed to help participants overcome many of the  more...
From World Institute for Security Enhancement
Technical Surveillance CounterMeasures instructor led traininggroup study and discussioncoursewareworkshop / seminar ... team's activities for maximum efficiency is included. Dealing With Contingencies The features of a contingency plan to be used at the time that the eavesdropping activity is detected is described. A detailed check list of the things to be considered at the time of a discovery is included in this presentation. Design Features of Secure Areas Whether a special secure room is to  more...
From TrainersDirect
Resolving Conflict - Strategies for Improving Communication and Building Relationships instructor led training ...ntended to help you generate new approaches and skills in dealing with conflict. point of view: a person's particular way of looking at things, their paradigm, their position. Our paradigms are the result of the interaction of our conditioned perceptual skills and reinforced experiences. conflict: discovery of different points of view. challenge: an impersonal request to consider an  more...
Management Skills for New Managers instructor led training ...ectively manage departments, teams, and individuals while dealing with the day-to-day challenges which you encounter. The format includes self-assessment tools, group activities, interactive participation, practice activities, and summaries for future referral. Attendees will practice new knowledge and skills in an experiential and fun learning environment. Who Should Attend? This  more...
From Investment Education PLC
Leveraged Loans instructor led traininggroup study and discussionworkshop / seminar To give an overview of Leveraged Financing and Debt and to develop an understanding of: a what leverage finance is and the motivations of the various parties to a leverage transaction a how to assess a company's borrowing capacity a how changing market conditions have driven capital structures a the relative advantages and disadvantages of various debt instruments and understand the  more...
From Morris Interactive
IMPACT Sales Workshop ... We give participants 'a common language' to use when dealing with different types of prospects, clients, decision makers, influencers and business relations. We take the participant from prospecting to one-on-one meetings to presentations to follow ups to closing and to referrals You will learn techniques that you can apply immediately You will become more comfortable asking for  more...
From Modulus
T-SQL 2008 instructor led traininggroup study and discussioncoursewarebookworkshop / seminar ...ing language for error handling and hierarchical queries, dealing with complex data structures and processes, and how to make your databases more scalable through partitioning. SQL Server 2008 includes a rich set of tools that go beyond the basics of querying and manipulating data. You will learn how to take advantage of the user-friendly management console that integrates both authoring and  more...
From Investment Education PLC
Distressed Debt instructor led traininggroup study and discussionworkshop / seminar This briefing provides a practical insight into the Distressed Debt market and its inhabitants together with an appreciation of the features, options, risks and potential rewards. No prior knowledge of this market is assumed but a basic knowledge of the nature of Debt is assumed. The learning process will be reinforced through the use of workshops and case studies. Delegates a Bankers  more...
Hedge Fund Performance Measurement instructor led traininggroup study and discussionworkshop / seminar ...y data examples. This course is also useful for those dealing with normal Mutual Fund performance measures. No prior knowledge of Performance Measures is assumed but a basic knowledge of statistics is useful (volatility, correlation, regression). The learning process will be reinforced through the use of workshops and case studies using real data. The course has a split of 50% theory/  more...
From Modulus
Introduction to Unix Training instructor led traininggroup study and discussioncoursewarebookworkshop / seminarcomputer lab This thorough, four-day course is designed for programmers who are new to the UNIX environment. Students will learn about basic UNIX concepts, file management, manipulation, and security, the vi editor, starting and stopping jobs, working with variables, networking commands, and handling difficult files. By the end of this course, students will be able to successfully and efficiently interact with  more...
From Investment Education PLC
Understanding Financial Trading instructor led trainingworkshop / seminar OBJECTIVE To provide anyone involved in or with traders with a firsthand experience of financial market trading. Having gained an insight into trading in financial markets participants should be able to: a Understand trading jargon a Discuss traders requirements with confidence a Offer better support and solutions for clients and colleagues Different products such as Equities, FX,  more...
From Verve Training
One Day Media Training Course instructor led traininggroup study and discussioncoursewareworkshop / seminar ...ols that managers and other employees need to master when dealing with the media. The course is taught by a highly experienced producer who works in national TV today. So you can be assured that the advice you will receive on this course could not be more current or more up-to-date. This is a highly interactive course, which gives delegates the chance to practice media training techniques  more...
From Pearlcatchers Ltd
Crucial Conversation - personal effectivenss and communication skills instructor led traininggroup study and discussionworkshop / seminarexperiential learning, using actors ... where it is essential to get it right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict with a colleague. All too often, we fail to achieve our objectives in these conversations, not because we use the wrong words to express our desires, but because we unconsciously send negative signals to other people. In other words it s not  more...
Dealing Positively with Conflict instructor led traininggroup study and discussionworkshop / seminarexperiential learning involving actors Do you shy away from conflict, leaving issues unresolved? Do you lack understanding and confidence in the face of conflict? Do you waste valuable time fire fighting disagreements between colleagues? If you answered yes to any of these, then you might need to learn more about curing conflict . Conflict is not always a bad thing but can become problematic if it gets out of hand. Managing  more...
From PI ETA Consulting Company
Loan Management And Risk Monitoring instructor led trainingworkshop / seminar Highlights * Be aware of the key issues in loan management. * Discussion on key steps in reviewing a loan. * Learn how to set up an early warning system. * Prevent problem loans by being able to recognize early warning signs. * Recognising and dealing with borrowers who overtrades. * Ensuring maximum recovery when encountering problem loans. * Know the key  more...
PFMS00 Financial Markets Simulation - Practical Process Flow Dealing Experience ...hts a First-of-its-kind Financial Markets Simulation Dealing experience. a This is the Practical Process Flow Dealing Experience module, which is actually an Express Version of the full Financial Markets Simulation Centre (FMSC) Foundational Program. a Participants will be introduced to and have the opportunity to explore and experience the Practical Process Flow in Dealing of  more...
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