Dealing Telephone Seminars

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Dealing Training Seminars and Classes
From Lorman Education Services
Protecting Attorney Work Product in Communications With Experts Under the Amended Federal Rules instructor led training BenefitsIn December 2010, sweeping changes were made to Federal Rule of Civil Procedure 26, including the rules regarding expert discovery, in an effort to avoid unnecessary discovery disputes and litigation practices that waste significant costs. Learn how the new rules are being applied in practice, and the significant impact they have on discovery into communications between lawyers and experts  more...
Powers of Attorney: Medical Records Release Concerns instructor led training ... requests become more confusing and less streamlined when dealing with a deceased or incapacitated patient. Under what authority do you have to release patient information pertaining to a deceased individual? Do family members have the right to authorize the release of records to third-parties? This live audio conference will educate you on how to identify a valid power of attorney to determine  more...
Loan Modification Fundamentals instructor led training ... historic levels. New businesses counseling borrowers and dealing with these crises have been created. How we deal with this crisis will have a significant impact on the nation's economy. Borrowers and lenders alike are working to resolve these defaults and foreclosures, attempting to find a balance between allowing consumers to remain in their homes without bankrupting their lenders. This  more...
GSA Leasing: Understanding The SFO Process, Negotiating The Lease and Dealing With The Government As The Tenant BenefitsThe federal government is the country's biggest 'tenant' by far, if not in the world. In both strong and not-so-strong economic times, the federal government is always in the market for new or replacement space ranging from state of the art office space to simple warehousing requirements. When the commercial real estate market is in the doldrums, the federal government is always still  more...
When Employee Bloggers Attack: Responding to Negative Employee Comments on the Web ...l for you to understand their rights and obligations when dealing with employees who present such problems. This live audio conference provides both the legal framework within which an employer already facing such issues can act as well as strategies for avoiding such problems to begin with. We will also provide best practice tips for anyone looking to develop a policy that regulates employee  more...
Everything You Wanted to Know About Drug and Alcohol Testing but Were Afraid to Ask ...e and federal regulations and also to insurance companies dealing with workers' compensation claims. We will also discuss some of the misinformation in the testing of alcohol and some of the myths surrounding drug testing. Don't miss this fun and interesting discussion of issues you need to know. This live audio conference is designed for human resource managers, personnel managers, business  more...
The Carryover Basis Election for 2010 Decedents Benefits2010 was the most complex year in the history of the estate tax to administer an estate. The 2001 Tax Act, EGTRRA enacted IRC Section 2210, which made the estate tax inapplicable to 2010 estates, and the GST tax inapplicable to generation-skipping transfers made in 2010. The Tax Relief, Unemployment Insurance Reauthorization, and Job Creation Act of 2010 (the '2010 Act') Section 301(c)  more...
Responding to an EEO Charge instructor led training ...on and awareness are areas employers should focus on when dealing with employee discrimination issues. If the worst case scenario happens, this live audio conference will tell you how to protect your company when an EEOC charge arises, tips and strategies to respond to the charge, how to prepare your position statement, and how to respond to requests for information and understand the mediation  more...
Enforcement of Judgments instructor led training BenefitsThis audio conference presents the fundamentals of identifying and collecting assets to enforce a civil judgment. Topics will include general asset search methods, the elements of a debtor's examination, obtaining liens against assets, executing on judgment liens, using garnishment procedures to collect assets, domesticating foreign judgments, dealing with bankruptcy filings and many other  more...
AIA Contracts: The Owner-General Contractor Agreement ...ble you to be more knowledgeable and better equipped when dealing with the AIA forms. Learning Objectives - You will be able to discuss key provisions and revisions to the A101-2007 and A201-2007 AIA documents. - You will be able to define the AIA A101-2007 and A201-2007 documents. - You will be able to explain AIA forms and how they allocate risk. - You will be able to review general  more...
Dealing With Employees Who Have Been Charged With a Crime instructor led training BenefitsOne of the most perplexing problems that can confront an employer arises after the employer discovers that one of its employees has been arrested and charged with a crime. Under our legal system, the familiar mantra is that an arrested person is innocent until proven guilty. So, what can you do to address situations where an employee has been arrested, or has been charged, or incarcerated  more...
Understanding Massachusetts' Exemptions to Employment at Will ...elationship. Often, employers feel restricted in properly dealing with employee issues, especially when employees claim they have rights or they are being harassed at work. Massachusetts law, however, recognizes at-will employment, which provides you with significant rights in managing and dealing with employees, provided you understand at-will employment and its exceptions. This audio  more...
Positive Strategies For Dealing With Problem Performers ...nd learn about more positive strategies and approaches in dealing with problem performers. We will examine the power of commitment through the use of coaching and other tools to build superior performers, examine companies that use positive strategies as a means of managing the workforce and those problem performers, and look at the concept of discipline without punishment. This audio  more...
Implied Obligations in Construction Contracts instructor led training BenefitsWhen parties enter into construction or design contracts there may be numerous implied obligations that arise under law or in equity. These implied obligations should be carefully considered by owners, design professionals and contractors. These implied obligations apply to most construction and design contracts unless a specific contractual provision is provided in the contract that  more...
Commercial Landlord Tenant Law in California BenefitsToday's leasing environment in California is extremely challenging. Unemployment remains at its highest level in recent history, credit is tight and many commercial properties are under water. Nobody is sure what the future holds and this keeps a lot of people on the sidelines. This audio conference is geared to help you understand the current market dynamics, what kind of deals are  more...
S Corporations: How to Avoid Common and Often Overlooked Pitfalls (Simple to Complex) instructor led training BenefitsAs many practitioners will attest to, there are many pitfalls when S corporations are involved. This teleconference will identify the most common pitfalls, such as not properly maintaining earning accounts, ineligible shareholders, the one class of stock principle, invalid or missing S corporation elections and built-in gain. You will not only learn how to identify these pitfalls, but you  more...
Contractor's Dilemma of Dealing With Bad Plans and Specs instructor led training BenefitsPlans and specifications are, without question, critical to the success of any construction project. When the plans and specifications are clear and without significant errors or omissions, the project is much more likely to be on time and within budget. But what happens when plans are riddled with errors, conflicts or omissions? This teleconference will provide you with valuable tips for  more...
New Jersey s Rehabilitation Subcode ...ed to help you work with the Rehabilitation Subcode while dealing with real-world challenges and some of the ramifications of repairing or renovating older historic buildings. Learning Objectives - You will be able to review building issues as relevant to egress, fire safety, mechanical upgrades and meeting the tougher ventilation standards for public and commercial buildings. - You will be  more...
ASTM Standard on Vapor Intrusion ...por intrusion. This teleconference is critical for anyone dealing with these risks, those who may advise and pursue enforcement against them, and people who prosecute and defend environmental litigation arising from vapor intrusion situations. Learning Objectives - You will be able to review toxic substances implicated in vapor intrusion. - You will be able to explain remedial methods. - You  more...
Social Networking in the Workplace: Policies, Monitoring and Discipline Issues ...employers to understand their rights and obligations when dealing with employees who present such problems. This teleconference provides both the legal framework within which an employer already facing such issues can act as well as strategies for avoiding such problems to begin with. This teleconference will also provide best practice tips for any employer looking to develop a social  more...
Conflicts With Additional Insured Coverage instructor led training BenefitsStandard form contracts and purchase orders often require contract counterparties to add one another as additional insureds to general liability, property and other insurance policies. Relying upon another parties' insurance coverage can offer important benefits to the additional insured, whose own insurance coverage may not be implicated in the event of a claim. At the same time, relying  more...
Current Issues in CEQA ...ecisions which provide a nascent view into how courts are dealing with greenhouse gas issues under CEQA. Finally, we will present 2009 CEQA decisions impacting development of projects within the state. Learning Objectives - You will be able to specify recent and proposed CEQA decisions concerning greenhouse gases. - You will be able to debate mitigation impact and effects of greenhouse gases.  more...
Doing Business with Distressed Vendors and Customers: Strategies to Employ in Workouts, Litigation and Bankruptcy ...vendors are encountering distressed buyers and buyers are dealing with distressed suppliers. Attend this teleconference and you will learn to recognize the early warning signs of financial distress, and be armed with strategies that can be employed in consensual workouts with a distressed buyer or supplier under the Uniform Commercial Code and in anticipation of a buyer or supplier's  more...
Workout Strategies for Troubled Condominium Projects .... This teleconference will be of benefit to professionals dealing with distressed condominium projects by identifying, from each participant's perspective, ways to minimize risk and maximize recovery in a troubled marketplace. It will raise issues relevant to the stakeholders in considering or confronting foreclosure, bankruptcy or sale of the project as a result of financial difficulties.  more...
Improve Productivity While Staying Compliant: Implementing Quality Procedures ...chain techniques are singularly the most effective way of dealing with quality problems, you miss the opportunity of using a blended and robust approach. Providing cost effective quality product means you understand the importance of a strong process for minimizing nonvalue added activity, refining process capability and reliability, and designing quality at the source. This is a case study of  more...
Unique Workers' Compensation Aspects of Independent Contractors and Traveling Employees ...nced attorneys discuss the complex issues that arise when dealing with independent contractors and traveling employees. Take advantage of this opportunity to gain professional knowledge and advanced insight on this important workers' compensation issue. Workers' compensation administrators, human resource managers, benefits professionals, safety and compliance managers, insurance claims  more...
Green Leases: Sustainable Alternatives to Traditional Agreements instructor led training ...ese green leases need to address provisions such as those dealing with the initial construction of tenant improvements, alterations, operating expenses, insurance, utilities, and rules and regulations. In this teleconference, we will review the background of the green building movement, the definition of green building and green building lease. We'll primarily focus on the drafting and  more...
Dress Code Liabilities instructor led training BenefitsIn this teleconference, you will learn how to deal with complicated and sensitive issues involving how employees dress, the number and type of jewelry worn by employees, and the number and type of tattoos visible on employees while at work. This teleconference will explore the pros and cons of different options in written policies and discuss different approaches in dealing with these  more...
Dealing with Employee Gambling in the Workplace BenefitsGambling is a billion dollar pastime that is enjoyed by millions of Americans, including groups of employees in the average workplace. The NCAA or Super Bowl office pool can increase morale, create camaraderie among co-workers and generally be a fun and exciting event, especially with the prospect for a lucky employee of a substantial monetary payout. Workplace gambling, however, also has  more...
Effective Sales Management: Short and Long-term Planning, Forecasting, and Expense Budgeting BenefitsThis teleconference helps the individuals responsible for planning and updating budgets, with a focus on maintaining effective sales activities. In an uncertain economy, performing long-term budget planning is often viewed as a luxury, rather than as an essential business practice. In every kind of economy, however, the need to anticipate financial boundaries is essential to ongoing  more...
Immigration Compliance for the HR Professional: Employment Authorization Issues and Beyond BenefitsAll United States employers must comply with employment authorization and verification laws, regardless of the size or composition of their workforce. This teleconference will supply you with the information you need to ensure your company is in compliance with employment authorization rules and regulations. Detailed guidance on employment verification procedures, Social Security number  more...
Setting the Stage for Rehiring: Logistic and Liability Issues ...ul rehire process, identifying which employees to rehire, dealing with employees who are not rehired, and logistical issues from communications to benefits issues and reintegrating employees back into the organization. We will also cover legal obligations and liabilities that can arise during the rehire process and tips to minimize those risks. Human resource managers, benefits and payroll  more...
Estate Planning for the Final Years of Life ...y need to plan for and how to apply proven strategies for dealing with the final years of life. Thomas Day, a senior citizen himself, has spent more than 20 years helping people across the country with these issues. Mr. Day provides a wealth of knowledge, identifies specific planning sources and offers unique strategies that can be put together to produce a useful and valuable plan. Attorneys,  more...
Dealing with Difficult Patients BenefitsOften hospitals and other healthcare facilities must weigh the value of client satisfaction and safety. Acute care settings may be particularly susceptible to the problem difficult patients because of the number of different service providers involved and the fact that it is an important and heavily people-based service. Difficult patients cannot be avoided; therefore health care  more...
Restrictive Covenants: Common Disclosures, Restrictions and Land Use Issues BenefitsThe ongoing real estate downturn has caused a re-evaluation of virtually every aspect of the real estate finance and development landscape. Restrictive covenants have long been a part of that landscape as property developers and owners have sought long-term protection for a variety of interests, including commercial territories, community character and architectural style. Over the last  more...
Commercial Tenant Defaults: Practical Issues and Legal Remedies instructor led training nIn what some have described as the worst economic downturn since the Great Depression, landlords, property owners, and property management companies have found or will find themselves facing an increasing number of tenant defaults as well as incredible pressure to fill vacancies resulting from defaults and non-renewals of leases. Managing risk associated with tenants and efficiently handling  more...
Navigating the Troubled Construction Project: Recognizing, Analyzing and Handling the Risks instructor led training ...oject and is designed to assist owners and contractors in dealing with these projects, identifying the risks, analyzing the potential path forward and to focus attention on the potential strategies to adopt in dealing with the troubled project. Representative cases and real-world examples will be used to illustrate the issues and will focus on the practical analysis of the options, rights and  more...
Understanding the Language of Mold Assessment Reports instructor led training ...the written report. This teleconference will assist those dealing with mold management issues in making critical decisions prior to retaining mold consulting services and it is intended to help you avoid liability. For those presently involved in a legal matter who may be struggling with a set of mold assessment documents in hand, this workshop may help make or break a case. n nLearning  more...
Making It Through the Land Entitlement Process instructor led training nWith a multilayered regulatory framework and a myriad of reviewing agencies and stakeholders, the land entitlement process is often bewildering. The rules, processes and players vary widely by jurisdiction but there are common keys to success. Get an insider's perspective on differentiating the various regulatory processes, understanding and addressing stakeholder concerns, getting staff on your  more...
Differing Site Conditions instructor led training nThe advent of and increasing use of 3-D building information modeling is taking much of the guess work out of a variety of different types of construction. For example, through BIM, the structural steel, electrical, HVAC, plumbing, fire sprinkler and communications subtrades can all determine whether the new and existing utilities, beams, piping and conduits are going to run into each other or  more...
Preparing for and Properly Reacting To Legal and Illegal Drug and Alcohol Use in the Workplace instructor led training ...tise of most managers and human resource personnel, while dealing with the problem improperly can lead to significant liability under federal and law, including the Americans With Disabilities Act and employee privacy laws. This teleconference will help you understand what laws may govern or affect workplace decisions relating to drugs and alcohol. You will also learn how to develop appropriate  more...
Avoid Wrongful Termination Lawsuits: Strategies to Keep Your Managers Out of Legal Trouble instructor led training nThis teleconference will review tried-and-true methods for eliminating employment litigation risks, will build managers' confidence in dealing with a range of common-place employee issues, and sharpen their understanding of workplace practices and policies which will dramatically reduce exposure to litigation risks for themselves and their companies.  more...
How to Get Your Prospect to Move From "I ll Think It Over" to Yes! instructor led training nDoes it drive you crazy when you hear the following responses from customers: "I'll think it over" or "Get back with me" or "Let me get back with you on this?" n nOften these phrases can be the kiss of death to your deal or project. Let's face the truth - when you hear someone give those replies, most of the time they're not moving in a positive direction. This teleconference will tell you  more...
Challenges and Contractual Issues With Sub-Subcontractors instructor led training ...tion industry faces unique challenges and concerns - from dealing with a bid process that can lock in a bidding subcontractor without any written agreement, to subcontractor form contracts that are written largely, if not entirely, in favor of the general contractor. In addition to concerns in bidding and contract formation, a subcontractor must constantly evaluate and preserve its relationship  more...
Construction Project Closeout: Is Your Customer Satisfied? instructor led training ...eout goes smoothly and you're not spending the final days dealing with claims and complaints. n nOur expert will give you tips on establishing a bulletproof closeout checklist, handling move coordination and dealing with owner training - all the skills you'll want to have come closeout time. n nLearning Objectives n- You will be able to discuss scheduling and setting the ground rules. n- You  more...
From Contacts Plus
Behavioral Interviewing Techniques Hiring For Success Behavioral Interviewing Techniquesa Hiring For Successa Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: This workshop concentrates on the pre-interview preparation; developing questions and their value; the interview techniques that get specific, behavior-based examples of past  more...
Workplace Harassment Workplace Harassment Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: In 2003, the United States Merit Protection Board estimated that harassment cost the U. S. government approximately $164, 000, 000 (thata ™s 164 million dollars!) a year. No wonder companies are working to be more  more...
From Verve Training
Two Day Media Training Course ...ols that managers and other employees need to master when dealing with the media. The course is taught by a highly experienced producer who works in national TV today. So you can be assured that the advice you will receive on this course could not be more current or more up-to-date. This is a highly interactive course which gives delegates the chance to practice media training techniques and  more...
From Marigold Consulting
Etiquette Series Dealing With Gossip and Office Politics Constructive ways to combat gossip and office politicking.  more...
From New Skilz Corporate Training (Shanghai)
Western Business Culture Skills Training ... - Using an interactive approach to business dialogue - Dealing with complaints & confrontational customers - 20 boring questions not to ask foreigners in China - Key telephoning skills for successful teleconferences - Key meeting skills for doing business in English - Crucial strategies for negotiating with Westerners - Western style presentation & elicitation skills - Techniques for  more...
From Community Training Connection, Inc.
Caregiving College ...ea for family members: * provides a Tool Kit for dealing with unexpected behaviors * is an easy to access training program that is fun to use, without compromising the difficulty of the task * is an effective way to quickly prepare hired caregivers to assist * respects your time and knowledge * covers everything from how to find out the a non-negotiablesa of the  more...
From Trainyoucan CC
Customer Service and Culture Differences ...r Service -Range of Customers -Range of Complaints -Dealing with Customer Complaints -Written Complaints -Understanding Cultural Differences -Foreign Cultures. -Verbal and non-verbal communication with customers. -Interaction with customers using appropriate communication. -South African Cultural Groups -Non-verbal and verbal elements. Culture and customs -International  more...
From Fulcrum Point
Understanding How We All Behave DESCRIPTION: How often do we think someone is difficult, an idiot (or worse)? How much energy do we put into our feelings when we dona ™t like our manager or someone we work with every day? While we cana ™t change our personalities, we can change how we behave. This course helps you understand how you behave, that others behave differently and how you can adapt to all types of  more...
From Lehtonen Management consulting Ltd
How to Do Transformational Teambuilding ...n over 30 years of experience - Structured activities for dealing with issues related to goals, roles, leadership, relationships, and interpersonal conflict - Increased consciousness and confidence as to how you use your energy as a facilitative leader and help groups have courageous conversations - An increased ability to help teams get to and let go of their issues and become productive -  more...
From Grace and Charm
Grace and Charm Success System-VIP Coaching ...image and good a soft skills makes you more confident in dealing with others and in turn makes them more confident in you and your organization. Business is all about relationships, people do business with those they know and trust. The following outline highlights some of the coursea ™s key learning points. As part of your training program, we will modify content as needed to meet  more...
From Burgis Successful Solutions
How to Undermine the Underminiers Dealing with Difficult People Some time in your life you will deal with difficult people in the workplace. Every office has at least one person who is difficult to work with. What happens when there is more than one difficult person who you encounter? Do you react to situations giving the difficult person more fuel for the fire, upsetting you even more, or do you know how to defuse them? Do you allow these people to decrease  more...
From Dr. Ali Qassem
Organizational Behavior Training Programs Ethics and Performance Organizational Behavior Organizational Culture Getting Through to People Conflict Management Interpersonal Communication Skills Dealing with Difficult Employees Communication  more...
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