Instructor Led Dealing With Difficult People Training in United Kingdom
Dealing With Difficult People Training Provider? - Tell us about your Training!
Dealing With Difficult People Seminar Schedule
| Program | Location | |||
|---|---|---|---|---|
July, 2012 | ||||
| 12th Jul | Successful Telephone Selling | Camberley, Surrey | [Register] | |
| 25th Jul | Telephone Selling | Camberley, Surrey | [Register] | |
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Cosensa Learning & Development Ltd
Reception and Telephony Skills
Course Objectives:
This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation.
Contents:
This course includes a variety of modules including: -
The
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From Watt Works Consulting Ltd
Dealing with Difficult People
Providing a wide range of skills and techniques to deal with difficult people in a variety of contexts a including establishing rapport, maximising non-verbal body language, providing feedback, defusing situations and gaining commitment.
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Providing a wide range of skills and techniques to deal with difficult people in a variety of contexts a including establishing rapport, maximising non-verbal body language, providing feedback, defusing situations and gaining commitment.
more...
From FOSVA Training
Successful Telephone Selling
...ith gatekeepers
a Know your company with confidence
a Dealing with difficult people
a Skills that sell
a What makes people buy?
a Probing questions
a Hearing buying signals
a Responsive selling
a Objections, closing and making appointments
Course Benefits
Youa ™ll learn the techniques that you need to contact potential clients and help them to make buying decisions.
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Telephone Selling
Attitude management
First impressions
Dealing with gatekeepers
Know your company with confidence
Dealing with difficult people
Skills that sell
What makes people buy?
Probing questions
Hearing buying signals
Responsive selling
Objections, closing and making appointments
Target Audience
Sales professionals who are looking to boost sales, make appointments, close deals
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Effective Telephone Techniques
...ng the right person
Know your company with confidence
Dealing with difficult people
Target Audience
Customer service staff, administrators, call centre staff, receptionists and those who want to develop a professional telephone manner and great relationships with their customers.
Pre Requisites
A willingness to take part in the course.
This course is also available on
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From The Training Experts Ltd
Dealing with Difficult People
Developing your understanding of behavioural types is the first step in formulating a way of dealing confidently with difficult people and situations.
Target Group
This course is aimed at managers, senior staff or any personnel who wish to deal with difficult situations assertively.
Objectives
By the end of the course, delegates will be able to:
Analyse their behaviour and that of
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