Online Dean Kramer eLearning

Competitive Intelligence Implementing a Competitive Intelligence System ... In this simulation you will meet with Susan Darnell and Dean Kramer. Both are Project Managers and members of Icon's centralized Buying Center. Susan, the newest member of the management staff, knows very little about Competitive Intelligence while Dean, a seasoned veteran, is skeptical of Competitive Intelligence's applicable uses to Icon. Your goal is to thoroughly explain CI to Susan and  more...

Managing Business Risk Developing a Risk Management Plan ...n at the end of this unit, you will meet with your friend Dean Kramer, Chief Analyst and Training Director for Superior Safety Specialists, a company that specializes in workplace health and safety training. As a hopeful candidate for the position of Director of Organizational Risk Management for Parmelle Drilling, you are enlisting Dean a a s help to prepare you for your next round of  more...

Principles of Marketing Fundamentals of Marketing ... In this simulation, you will meet with Dean Kramer, the Marketing Director of Icon's Office Supply product group. Dean will discuss marketing terms, including a SWOT analysis, and how they are implemented in his product group. Throughout your conversation, Dean will ask you questions to test your understanding of the concepts discussed. Unit 2: Four P's of Marketing (0.5 -  more...

Self Development Positively Influencing Others ... In this simulation, you will be meeting with Dean Kramer and Carol Chung, two of your fellow coordinators in Icon's Production Department. Your department has a reputation of being efficient and producing outstanding work. Recently, however, it has become clear that Dean and Carol's personalities are clashing on a regular basis. This problem has resulted in significant tension  more...

Business Travel Safety International Travel ...mulation Overview: In this simulation, you will meet with Dean Kramer, Health and Safety Officer for Icon International. As an efficiency coordinator, you were selected by Icon's Board of Directors to represent your department in forthcoming global negotiations. Your position is important and high profile, so Icon has managed most of your travel insurance. Since you will travel internationally,  more...

Business Travel Safety Forming a Corporate Travel Safety Program ...meeting with Robin Carlson, a Human Resources Specialist, Dean Kramer, a Health and Safety Officer, and Bryce Drew, a Human Resources Assistant to develop a travel safety program for Icon. In this meeting, you need to follow the four steps to plan a travel safety program. Unit 2: Emergencies During Business Travel (1 - 2 hours) Sequence the steps a company can take to  more...

Business Travel Safety Safety Measures for Travelers In "Business Travel Safety: Safety Measures for Travelers," you will learn why business travelers are often at a higher risk for being involved in a crime than local citizens. Additionally, you will understand what precautions a woman traveler should take and what safety guidelines should be followed. You will also learn why it is important for disabled persons to consider their safety when  more...

Emotional Intelligence Developing Emotional Intelligence Skills ... In this simulation, you will meet with Dean Kramer, Icon's Quality Manager for Industrial Casing Products. Dean is responsible for ensuring that Icon continues to meet requirements for several international quality accreditations. In the past, Dean's performance has been outstanding and he was even considered for a promotion to the Production Manager position. However, his  more...

Advanced Interpersonal Communication Communicating with Co-Workers ... In this simulation, you will meet with your supervisor, Dean Kramer. Dean is the Production Manager for the Plastic Casing Department of Icon's Industrial Services and Manufacturing Division. It has been over two years since you received a pay increase, and you have requested this meeting to negotiate a raise. In preparation for this meeting, you analyzed what other Quality Control Managers  more...

Call Center Mgt Managing Motivating Your Staff ... meeting, you will develop a plan to reduce turnover with Dean Kramer, the Director of Sales. Your next goal will be to establish a new training program for the call center. You will then meet with R.J. Lynch and Jennifer Webber, two Call Center Supervisors, to discuss implementing a new training program for all call center employees. Unit 2: Motivating Call Center Employees (0.5 - 1 hour)  more...

Customer Relationship Mgt eCRM ... In this simulation, you will meet with Dean Kramer, Icon's Director of Sales, and Robin Carlson, Icon's Director of Marketing, to discuss Icon's acquisition of Medical Supply Inc. (MSI), a company that specializes in sophisticated medical supplies. MSI was acquired to contribute to Icon's Health Care division, and the three of you are meeting to decide whether to incorporate  more...

Workplace Aggression Defusing Aggressive Situations ... In this simulation, you will meet with Dean Kramer, Icon's Director of Information Services, and John Cunningham, one of Icon's Human Resources Assistants. You called this meeting because of several complaints you have received about Dean's erratic and disrespectful behavior. Yesterday, Kimberly Coss, one of Dean's employees, came to you and said she was verbally attacked by  more...

Recruiting Retention Keeping Your Good Employees ... In this simulation, you will first meet with Dean Kramer and Elizabeth. As the Employee Relations Specialist, it will be your job to discuss the various reasons the plant has seen an increase in employee turnover during the past year. Next, you will conduct an informal feedback session with Bruce Madison, a Line Supervisor for the second shift. Bruce has recently lost three key  more...

Exit Interviewing Skills Conducting an Exit Interview ... In the second part of the simulation, you will meet with Dean Kramer. Dean is upset at how several issues were handled following a recent reorganization of the department and has decided to leave the company. To complete the simulation, you must apply the guidelines for conducting a face-to-face exit interview and ensure that Dean remains calm. Unit 2: Using Descriptive Statistics for  more...

Human Resource Law Understanding Privacy Rights ...he simulation at the end of this unit, you will meet with Dean Kramer, Sales Representative for HRL Solutions. You have had a number of training sessions with Dean, and this meeting has been organized as a final testing session. Unit 3:Privacy and E-communications (1 - 2 hours) Identify the laws that govern e-communications. Match the  more...

Women in Leadership Becoming a Leader ...ent and will meet with Mary Winford, Product Manager, and Dean Kramer, Sales Manager. The product, referred to now by its development title of OS9, is a new operating system that is different from previous Icon products and its competitors. In the course of creating the operating system, the development team has developed a software program that enables software created for other systems to be  more...

Strategic Decision Making Preparing to Make Decisions ...meeting with the Plant a a s other Production Manager, Dean Kramer, and the Compensation Analyst, Robin Carlson, to begin deciding how to best motivate the front-line employees in the upcoming months. Unit 2: Framing Decisions Appropriately (0.5 - 1 hour) Identify the problems decision frames can present. Identify the actions you can take to  more...

Business Problem Solving Critical Thinking Info Analysis ...esigned to test his or her competencies. In this meeting, Dean Kramer will ask you a number of questions designed to test your knowledge and understanding of problem solving. Unit 2: Quantitative Analysis (0.5 - 1 hour) Identify the steps for creating a trend and pattern analysis. Identify quantitative analysis techniques.  more...

Total Quality Management Fundamentals ...u will meet with Patty Chen, Human Resources Manager, and Dean Kramer, Engineer. You have been asked by Patty to implement TQM into your department as a test run. If you can utilize TQM successfully, you will be asked to apply your strategies to other departments. However, if you do not prove to have the necessary knowledge, TQM will not be implemented anywhere for at least six months. You have  more...

Managing the Expert Understanding Experts Managing the Expert: Understanding Experts explains recruiting and retaining highly skilled professionals, developing their careers, and coaching the expert for success. It identifies the processes for overcoming burnout, setting career goals, and leading performance evaluation meetings with experts. Learn To Assess an expert's skills.  more...

Team Leadership Developing A High Peformance Team ...e show, the CST Expo, you will meet with your supervisor, Dean Kramer, Marketing Director; Maggie Roberts, Public Relations Manager; and Elizabeth Thomas, Sales Director. You need to follow the guidelines for choosing a team type in order to build consensus among your co-workers. Unit 2: Creating the Team (0.5 - 1 hour) Arrange in the correct order of completion the  more...

Team Conflict Resolving Team Conflict ... In this simulation, you will meet with Dean Kramer, Icon's Director of Information Services, Caroline Harris, Icon's District Sales Manager, and Terre Jones, Icon's Product Manager for the Video Conferencing Solution. As the Assistant Project manager for the VCS, you have been asked to join the meeting to help identify why the team isn't making much progress. You will want to  more...

Principles of Marketing Promotion Strategy ... In this simulation, you will be meeting with Dean Kramer, Icon's Director of Public Relations. Dean will discuss the fundamentals and essentials of advertising and public relations and the steps for creating an effective advertising campaign, and will ask you a series of questions to test your knowledge of the subjects. Unit 3: Sales Promotions and Personal Selling (1 - 2 hours)  more...

Project Teams Participating on a Project Team ...eer; Marcus D'Angelo, a Clerk in Accounts Receivable; and Dean Kramer, a Research and Development Assistant. They are all members of a company-based project team that you are leading for the Accounts Receivable Department of Icon's Computing Hardware and Software Division in San Francisco. This team has been assembled by upper-management to assess the effectiveness of the billing software used  more...

Organizational Learning Developing a Knowledge Mgmt System ... In this simulation, you will meet with, Dean Kramer, Icon's Vice President of Operations, Amanda Douglas, an Accounting Supervisor, and Mildred Parcells, the Customer Service Manager. You have asked the three of them to serve on the company's knowledge assessment team and will be discussing the process for auditing the organization's current knowledge assets. Your goal for the  more...

Operations Management Fundamentals of Operations Management ... In this simulation, you will meet with Nancy Hurst and Dean Kramer to analyze the production process of Icon a a s Flex line of modular office furniture. Over the past six months, production costs for the Flex line have increased by 22 percent, a disturbing number considering no major changes to the process have been made. As Director of Operations, you are meeting with Nancy and Dean to  more...

Managerial Leadership Leading Through Change ...how their jobs will be affected. You will be meeting with Dean Kramer, the Engineering Manager, Deborah Cowan, the Sales Manager, and Marcus Robinson, the Technical Support Manager. You will need to effectively communicate news of the change and ease their concern regarding the situation. Unit 2: Motivating Employees Through Planned Change (0.5 - 1 hour) Choose  more...

Executive Level Leadership Becoming an Executive Leader Executive Level Leadership: Becoming an Executive Leader offers the student an overview of executive leadership roles and how power and politics affect an organization. This program also explains the importance of developing an organizational vision and the need for executives to understand the types of business focus that impact their industry. In addition, it emphasizes the importance of  more...

Negotiating Advanced Negotiation Tactics Negotiating: Advanced Negotiation Tactics offers students a process for gaining control in a negotiation and specific questions that can be asked to help control a negotiation. This program gives an overview of various negotiation tactics as well as responses for each tactic. In addition, this program includes examples of unethical negotiation tactics and what to do when faced with a party that  more...