From Serebra Learning Corporation
Communication Skills: Persuading with Numbers 


MAXIM TRAINING This course will help you handle the numerical information required for problem solving and decision making in the workplace. It will help you understand basic statistical methods, interpret simple data and focuses on how to interpret and use
Graphs and
Charts in both presentations and reports. There are some calculations so, to make the most of the course, it is recommended that
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Framing the Problem 
When you frame a picture, you intend for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight
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Consulting with the External Client Simulation 
Modern corporations employ consultants for their experience, knowledge, and skills. The primary responsibility of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this
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A Workable Solution for Internal Clients 
One of the many challenges of working as an internal consultant is that of "making things happen."
But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You
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Ethics and Professional Knowledge PMBOK aligned 
What does being ethical mean? How does one make the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities. Project managers must also be aware of their professional duty to contribute to
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The Role of Critical Thinking in Organizations 
...undation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas. They are intellectually competent to chart new
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Developing Fundamental Critical Thinking Skills 
You may not need an
MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing
Fundamental more...
Effective Mentoring 
Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your
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Becoming a Manager 
What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but
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Leadership and the Knowledge Worker 
What are your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual
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Selecting the Best Applicant 
Making decisions is always difficult, and that applies particularly to choosing a new employee. This course will show you the most effective methods for evaluating and choosing the best applicants. It will show you how to analyze the information from the interview--by working in a focused framework--and how to compare candidates. You will examine and avoid the most common problems with decision
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Managerial Decisions and Capital Budgeting 
Business decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you
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PrimeFinance Making Investment Decisions 
This course describes the decision points that support capital budgeting within an organization, and continues to explore how a range of techniques (including
CVP,
NPV, payback,
IRR, and
ARR) can be used to conduct short- and long-term project evaluations within this process. Department managers who need to take on budgetary responsibilities, input into business decisions and participate
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Behavior Putting Your Best Foot Forward 
...o assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new role. It will also show you some techniques for interacting with co-workers, subordinates, and superiors. In addition, you'll see how to project self-confidence and to become the kind of person to whom people give their
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Redesigning Your Organization Part II 
What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making
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Strategic Decision Making 
The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM,
ERP,
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A Manager s Introduction to Business Law 
This course introduces managers to the fundamental concepts of business law. It begins by exposing some prevalent legal misconceptions shared by management and establishes the true role that law plays in society and business. The relationship between business ethics and law is explained and how managers serve as vital role models for demonstrating ethical business practices. This course also
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Programming Logic and Techniques 
This course is meant for end users. It aims to teach users the basic concepts of computing and programming language, and the usage of programming methods and elements. People who want to have a fairly good knowledge of the concepts of programming logic and techniques.
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Fundamentals of C Programming 
This course introduces the C language and the concept of object-orientation to students. The students also learn about objects and classes and their relation to functions. Finally, the students learn how to create functions, pass arguments and return values. Programmers who have functional experience in programming using a structured language like C or
Pascal constitute the primary audience for
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Organizational Crisis Management - Managing a Crisis 
This course focuses on management during and after a crisis. It starts by covering challenges presented by crises the importance of crisis recognition and immediate management strategies on sudden crisis outbreak. It then moves on to management of information decision-making and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types for
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Microsoft Windows Server 2003 Designing Security Part 1 
The course covers designing a secure network infrastructure. Topics include assembling the design team modeling threats and analyzing security risks in order to meet business requirements for securing computers in a networked environment. The course encourages decision-making skills through an interactive tool that simulates real-life scenarios that the target audience may encounter. This course
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MS Office 2000: Excel for Experts I 


This course teaches the student how to customize the
Excel interface, automate tasks and perform complex calculations. The student will also look at generating customized reports to facilitate analysis and decision-making.
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Sales Skills: The Fundamentals 
In
Sales Skills:
The Fundamentals participants will learn the six basic steps of the sales process how to understand their client's decision-making practices and the meanings of commonly used sales terms. In addition participants will learn how to establish credibility and how to take a proactive approach to sales.
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Conducting Meetings: Managing a Meeting 
Conducting
Meetings:
Managing a
Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis brainstorming and decision making in a meeting as well as techniques for fostering creative thinking and for managing conflict among meeting participants.
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From 123-CBT Computer Based Training
Windows 2000 Upgrading from Windows NT 4 0--Part 1 

This course describes the initial decision making processes which a
System Administrator and other IT decision makers undergo when moving from an NT 4.0 environment to
Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in
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Windows 2000 Upgrading from Windows NT 4 0--Part 1 

This course describes the initial decision making processes which a
System Administrator and other IT decision makers undergo when moving from an NT 4.0 environment to
Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in
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Sales Skills The Fundamentals 

...ps of the sales process, how to understand their client's decision-making practices, and the meanings of commonly used sales terms. In addition, participants will learn how to establish credibility and how to take a proactive approach to sales. Learn To Ask specific questions to understand people's decision-making practices. Establish
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Sales Skills Prospecting Addressing Needs 

... participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To Implement the six steps of the
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Sales Skills Overcoming Obstacles 

... Ask specific questions to help them understand clients' decision-making practices. Complete nine steps when creating a sales presentation. Create presentations that are persuasive, stimulating, focused, and flexible. Determine a client's true objections. Use interpersonal and
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Economics Basic Concepts in Microeconomics 

...c concepts and issues. Such things as market behavior and decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. Learn To Plot the effects of changes in price on a demand curve. Plot the effects of a change in price on a
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Strategic Decision Making Advanced Decision Making 

...ow your organization can benefit from employing strategic decision-making techniques. In addition, you will learn how to use decision-making strategies to improve your negotiation skills. Learn To Identify the types of scenario planning. Sequence the steps for managing a linked decision. Apply the process
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Business Problem Solving Problem Solving Teams 

In ''Business
Problem Solving:
Problem Solving Teams,'' you will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally, the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be
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Conducting Meetings Managing a Meeting 

Conducting
Meetings:
Managing a
Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead
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Business Ethics Ethical Decision Making 

... Identify common influences in the decision-making process. Identify common ethical dilemmas. Solve an ethical problem using the decision-making process. Identify common barriers in the decision-making process. Demonstrate an understanding of how to make an
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Organizational Crisis Mgmt Managing a Crisis 

... outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for example, product recalls, executive departures, strikes, environmental crises, crime, and terrorism. Learn To To recognize the real crisis. To
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E-Business Part 6 Working with Employees 

... Identify the benefits of an intranet for organizational decision-making. a
Identify the benefits of an intranet for departments within an organization. a Identify the role of knowledge management applications in the development of business strategies. a Identify features of knowledge management. a Identify ways knowledge management uses e-Business technology to
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Organizational Behavior Organizational Group Dynamics 

... Lead a group to make a decision by following the decision-making process. Direct political behavior by helping an employee set attainable goals. Identify traits and behaviors that define a leader. Audience
Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their
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Project Leadership Overcoming Obstacles 

Project
Leadership:
Communicating Within a
Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders
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Windows Server 2003 Planning Network Infrastructure Part 2 

...d
NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To sequence the stages in the
DNS client name resolution process. To identify factors to consider when planning DNS server placement. To match DNS server roles with their most
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Windows Server 2003 Planning Network Infrastructure Part 2 

...d
NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To sequence the stages in the
DNS client name resolution process. To identify factors to consider when planning DNS server placement. To match DNS server roles with their most
more...