Online Decision eLearning - Training Resources

Influence Your Customer to Take Action and Buy ...Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of selling, "getting action" is closing. But the word "closed" establishes an incorrect mind set for anyone who sells, since there`s nothing else to consider if you "close" a sale. Ideally, you want to think of helping the customer to buy. In this way you are "opening"  more...

Sexual Harassment in the Workplace Series ... use real world situations to illustrate course concepts. Decision Point activities allow learners to work toward an outcome in an interactive environment. Exercises allow learners to practice in the actual application being studied. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ...pitfalls. This may be one of the most important financial decisions of your life. You?ll have to keep your cool, develop a plan, and follow it. In this course, that?s exactly what you will do, and experts in real estate will answer your questions along the way. How does a smart homebuyer decide which home to purchase? It all starts with a careful assessment of priorities. To buy a home the  more...

The Art of Active Listening ..., where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He  more...

Starting A Business?: How To Develop An Effective Business Plan ...e termination of a major project/initiative is the `right decision`, and companies can lose valuable time and resources by following a "top-down" plan that is not adjusted for significant changes. This course will discuss all of these key aspects of a Business Plan and students will be required to apply the gained knowledge through a number of essay exams. Additionally, the participants will  more...

Selling With an Unfair Advantage: No Lying, Cheating or Deception ...echniques that help the customer to make a quality buying decision. Here you will have 5 sessions which cover these ideas. There will be discussion on strengthening your self-confidence and motivation; the selling approach to your prospects way of buying; skills for physical, vocal and language effectiveness; how to find and reach prospects; gaining and maintaining rapport; the art of asking  more...

SalesPlus ..., where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He  more...

Legal Nurse Consulting Certificate Program ...sulting Certificate Program. College You have made a wise decision to pursue study and acquire the knowledge and skills needed to practice legal nurse consulting. This area of specialty practice is growing all the time and many nurses are using their skills to practice full or part time in this area. Legal Nurse Consulting is a very exciting and challenging practice specialty. I am sure you  more...

Management & Leadership Decision Support Systems Training Program ...ficiently implement a system of management and leadership Decision Support and decision making. In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization's longevity and success. This course provides a proactive method of effective and efficient decision making. The decision making process takes into account decision support data. This  more...

Doing Business in China ...les to be used as learners apply their skills on the job. Decision Point activities allow learners to work toward an outcome in an interactive environment. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick  more...

Doing Business in India ...les to be used as learners apply their skills on the job. Decision Point activities allow learners to work toward an outcome in an interactive environment. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick  more...

Customer Service Plus ..., where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He  more...

Choosing a Renewable Energy Installer ...decision to install either a solar or wind renewable energy system, what are the important questions to ask potential installers? This online class helps you locate installers, and covers important considerations and characteristics to look for. Also, we cover installation considerations, including what you can do to help. Student has access for 30 days but may complete the course sooner.  more...

Build Your Own BIZ(tm) - How to Fire Firing an Employee may be the most difficult function you have to perform. How to Fire will help you get through this difficult process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Demanding Customers Demanding Customers The Demanding Customers course guides sales and service providers through a series of scenario based option paths. This will show the participant how to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision. It will help to deal with a customer who isn?t right, but who is a customer, and who ? with skill ? will still  more...

Management & Leadership Decision Support Systems Training Program This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making.  more...

Delivering High-impact Sales Presentations ...meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation. First, you'll learn  more...

Delivering High-impact Territorial Account Sales TAS Presentations ...g you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to practically close the sale for you. First, you'll learn how to plan and develop a high-impact presentation. You'll then explore ways to successfully deliver the  more...

Making the Right Outsourcing Decision To recognize the strategies, the benefits, and risks that are associated with an outsource project.  more...

Sales Communications Foundations ...them with the customer experience you offer. Every buying decision that has ever been made, or ever will be made, is an emotional decision rationalized with facts. Your communications skills are the crucial element behind stirring the emotions of your prospective customers and communicating the supporting facts that will lead to greater sales success. "Sales Communications Foundations" will  more...

Progressing through the Complex Sale High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources.  more...

Approaches to Risk Management ... assistant, or merging corporate divisions, you're making decisions based on evaluating risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world, your ability to take the right risk can mean the difference between an organizational win or disaster.  more...

Decisions and Risk ... an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build both quality and commitment into your  more...

Applying Your Field Sales Approach ...ers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers' perceptions of you from vendor to sales consultant by addressing these important factors: asking the  more...

Completing Outbound Sales Calls ...this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved in a sales presentation, how to determine the most effective sales strategy for your sales call, and how to determine the customer's valuation of your product or service. In this course, you will learn the seven characteristics of effective sales  more...

Managing and Maintaining Brand Equity There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over  more...

Competitive Factors in Strategic Marketing You've got a great idea for a new product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor  more...

The Role of Critical Thinking in Organizations ...undation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas. They are intellectually competent to chart new  more...

Developing Fundamental Critical Thinking Skills ...increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches you through the acquisition of an array of critical skills that can help you improve your information processing and delivery agility. You also will learn how to maximize your  more...

Strategies for Facilitating Critical Thinking "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

Critical Thinking Skills for Managing ...decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination." Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical Thinking  more...

Organizational Scope of Critical Thinking "In any complex environment systems are necessary, but they must serve an organization rather than become its masters." This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...

Making Decisions Ethically What is an ethical decision? Many studies show that businesspeople have an intuitive understanding of right and wrong, but that they find difficulty in explaining their judgments. This course provides the conceptual framework for discussing business ethics and the tool kit for making ethical decisions.  more...

Business Ethics for Managers Managers perform a delicate ethical balancing act every day. They must meet their obligations to their employer, comply with laws and regulations, address the needs of subordinates, and obey their own consciences. In this course, managers with decision-making responsibility will explore ethical issues and will acquire specific skills for creating and maintaining an ethical work environment.  more...

Social Responsibility in Corporations An organization's ethical responsibilities don't end at the door of the factory or office building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical responsibilities outside its own walls. The course  more...

Basic Business Skills to Get You on the Fast Track Everyone wants to get on the fast track to success. But without basic business skills, you won't even find the on ramp. To get on the fast track, you have to master the basics and build from there. In this course, you will focus on the basic skills of decision making, organization, delegation, and negotiation and learn how to apply these skills in getting onto the fast track. Without these skills  more...

Managing Delegation Do you want to increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and  more...

Facilitating Meetings and Work Groups ...they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other pitfalls of work groups so you can approach your meetings without dread. You will start by identifying different types of groups: internal, external, on going, single-purpose and their  more...

Facilitative Tools and Formats Offering Options ...ect or quickly gathering the information needed to make a decision. You will learn to use multitasking formats as well as how to structure groups that are easy to debrief when the full group reconvenes. Other options abound. What about experiential learning techniques, structured go-arounds, or computer-aided meetings? Finally, you will explore the benefits and pitfalls of chart writing.  more...

Writing a Business Case ...ess case will help you justify resource allocation to key decision makers and secure funding for your project. Otherwise, you may be eaten alive by the competition In this course, you will learn how to plan, write, and present a business case to persuade key decision makers in your organization that your proposal is a winning initiative. This course will show you the principles for preparing an  more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,  more...

A Workable Solution for Internal Clients ... consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You don't want to be seen as a "visitor" who simply  more...

Preparing a Business Case ...thout a written business case, your chances of persuading decision makers within your organization to implement your new project idea, instead of a competing project, stand little chance. This course prepares learners interested in the development of effective business cases. You will learn what a business case is and when one is used, what research you need to do before you start to write a  more...

Lawsuits and Negotiations ...le business disputes. In addition, this course treats the decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and avoiding costly litigation. It examines forms of alternative dispute resolution, including negotiation,  more...

Group Problem Solving and Decision Making ...oup, convenes for one purpose--to solve problems and make decisions. In today's business world, effective business groups and teams are a key ingredient in success. By skillfully overcoming problems and making productive decisions, you'll turn your group into a community of success. In this course, you'll learn the skills necessary to first set the stage for group problem solving and decision  more...

Making Decisions Dynamically ...decisions determine your life. Nowhere is this simple statement so unabashedly evident as in today's business world. Made consciously or unconsciously, your decisions represent the fundamental tool you use in facing the opportunities, challenges, and uncertainties of life. It's not a case, however, of "make a decision, any decision." The increased complexity and competition of the 21st century  more...

Decision Making Implementation and Evaluation ...decision after careful and considered thought. The deal is done, right? Not really. Your decision, no matter how considered and creative, won't walk out on its own two legs and implement itself. It's time to nurture your decided course of action and then evaluate its effectiveness. This course will help you do just that. And you'll do it in a way that will better ensure the success of your  more...

The Fundamentals of Effective Thinking ...er to solve pressing business problems and make effective decisions. In this course, you'll explore how to think about the most critical business skill of all--thinking itself. You'll first learn about the counterproductive thinking patterns and tendencies most people naturally fall prey to. You'll then discover how these largely intuitive tendencies manifest themselves in problem-solving  more...

Problem Framing When you frame a picture, you intend for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight  more...

Problem Solving Generating Alternatives When faced with any problem, it's tempting, especially in today's frenzied business atmosphere, to either take the easiest route or rely on the old tried-and-true methods. But how many times have you taken a certain action and realized afterward that you had more options than you realized? Now more than ever, today's business world is complex and multifaceted. As a positive result of that  more...

Executing Monitoring Controlling and Closing a Project ...ocess Group involves bringing the project to closure; the decision to finalize the project and its phases or cancel the project will depend upon the situation.The three Process Groups covered in this course entail many processes that are designed to manage progress, measure performance, take corrective action if need be, and document lessons learned. Competent project managers understand that  more...

Enterprise Analysis and Making a Business Case Enterprise analysis is a key knowledge area in the practice of business analysis. During enterprise analysis, the business analyst identifies business opportunities, builds a business architecture framework, and determines the best project investment path for the enterprise. From this, the business analyst puts forward a business case, which provides an overall justification for the project. In  more...

Analyzing Requirements Using Models ...iented, and structured analysis methodologies. Though the decision of which methodology to use depends on the culture and standards of the organization, a business analyst can only properly represent the solution by first understanding each of the modeling techniques. This course will examine how to use process and flow, data and behavior, and usage models to analyze requirements. This course  more...

Tools for Planning and Managing Six Sigma Project Opportunities ...ne the tools used in Six Sigma to help organizations make decisions and plan and communicate findings. These tools include affinity diagrams, interrelationship digraphs, tree diagrams, prioritization matrices, matrix diagrams, process decision program charts, and activity network diagrams. The course describes these tools, identifies their benefits, and uses real-life examples to show the  more...

Six Sigma Management and Planning Tools In the 1970s, a group of seven "new" tools for quality management were developed in Japan. When they reached America in the 1980s and 1990s, they were renamed the Management and Planning (MP) tools. Used separately or in combination, they are powerful tools in the Six Sigma?? approach for insuring quality and continuous improvement. This course will cover the seven tools--affinity diagrams,  more...

Conducting the Behavioral-based Interview Interviewing is no longer a process of interrogation. In fact, the previously held view that an interview is an opportunity for an interviewee to "sell" himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the  more...

Cost Accounting Decisions ...ncial information to business managers and other internal decision makers of an organization. This course examines how cost accounting information is gathered, and how it is used by business professionals to make effective decisions. Topics such as Cost-volume-profit (CVP) Analysis, Standard Costing and Variance Analysis, and Activity-based Costing (ABC) will provide you with the concepts,  more...

The Income Statement and Balance Sheet Connection This course examines in detail the relationship between the Income Statement and the Balance Sheet, how the line items on each statement relate to the other and correlate to business activities and decision-making. The course introduces common methods of analysis when using these financial statements to measure a business's financial performance.  more...

Ratio Analysis for Financial Statements This course introduces the learner to ratio analysis and how ratios are used in analyzing financial statements. Ratio analysis is used by businesses, investors, creditors, and stockholders in decision-making. Up-to-date audited reports from past and current financial statements are used to secure the most accurate ratio analysis results.  more...

Overview of Managerial Accounting ...ncial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and managerial accounting approaches will provide you with the concepts,  more...

Analyzing Cash Flow Statements ...decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement analysis focuses on determining your company's ability  more...

The Principles of Financial Management Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all  more...

Behavior Putting Your Best Foot Forward Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new  more...

Organizational Behavior - Organizational Group Dynamics Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization.  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...decision making processes which a System Administrator and other IT decision makers undergo when moving from an NT 4.0 environment to Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT environment which should  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...decision making processes which a System Administrator and other IT decision makers undergo when moving from an NT 4.0 environment to Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT environment which should  more...

Windows 2000 Designing a Network Infrastructure--Part 4 Implementation ...es, situations for managing global catalogs and LDAP, and decisions for designing Dfs topology to meet various business requirements. Audience This course is targeted to System Administrators and MIS Administrators. It is expected that students will take courses 72410 - 72412, Microsoft Windows 2000: Administration Series, courses 72413 - 72420, Microsoft Windows 2000 Installation,  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS ... situation. Identify the appropriate RRAS implementation decision to achieve business goals. Analyze the ability of an RRAS network design to achieve business goals. Identify the benefits of implementing RADIUS. Identify the appropriate decision to optimize RADIUS security in a specific situation. Match RADIUS availability guidelines with their benefits. Match RADIUS performance  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS ... situation. Identify the appropriate RRAS implementation decision to achieve business goals. Analyze the ability of an RRAS network design to achieve business goals. Identify the benefits of implementing RADIUS. Identify the appropriate decision to optimize RADIUS security in a specific situation. Match RADIUS availability guidelines with their benefits. Match RADIUS performance  more...

Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat ...ntify guidelines for choosing domain names. Identify key decision guidelines for designing a DNS naming strategy. Identify the considerations for using an internal private naming strategy. Identify the implications of using a delegated subdomain name for the internal network. Identify the implications of retaining a single DNS domain name for both the private and public networks. Identify  more...

Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat Course Overview Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 1: Naming and Delegation Strategy is the first course in this series. Its focus is showing the learner how to analyze company's organizational requirements. It also covers how to design for the common architectural elements of Active Directory. It also covers the design considerations in relation to Naming  more...

Designing for Cisco Internetwork Solutions Part 1 ...sign. Identify guidelines for creating a network design decision table. Identify considerations for assessing the scope of the network design process. Identify the steps for identifying required information. Unit 3: Network Design and Implementation (2 hours) Identify guidelines for documenting the existing infrastructure of a network. Identify guidelines for performing an audit  more...

Oracle8 Performance Tuning Strategies and Techniques ...ction processing systems (OLTP). Identify the demands of decision support systems (DSS). Describe the data access methods to enhance performance. Define appropriate use of B-tree, bitmap and reverse key indexes. Define appropriate use of index-organized tables. Define appropriate use of clusters. Define appropriate use of histograms. Unit 5: Generic Operating System Tuning Issues and  more...

E-Commerce Implementation Issues This course provides the learner with information and case studies highlighting the issues associated with E-commerce Implementation. Learn To: Identify the components of a basic e-commerce Web site. Identify the functions of online storefront systems. Identify the role of user access control and authentication software in selling products online. Identify key payment technologies  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 2 ... Identify the reasons why OLTP systems are inadequate for decision support. Identify the OLAP Services features. Identify the features of the OLAP Services architecture. Match the activities in building an OLAP Data Warehouse with the tasks involved in the activities. Identify the advantages of aggregation. Select the most appropriate table to answer a given user query. Identify the  more...

SQL Server 7 0 Designing Implementing Data Warehouses - Part 1 ...s will learn to identify the characteristics of different decision support systems and components and tools used in data warehousing; identify the different techniques for gathering data; identify the basic requirements of the data warehouse; and identify the guidelines for determining various analysis requirements. L earn To: Identify the characteristics of different decision support  more...

Sales Skills The Fundamentals ...ps of the sales process, how to understand their client's decision-making practices, and the meanings of commonly used sales terms. In addition, participants will learn how to establish credibility and how to take a proactive approach to sales. Learn To Ask specific questions to understand people's decision-making practices. Establish  more...

Sales Skills Prospecting Addressing Needs ... participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To Implement the six steps of the  more...

Sales Skills Overcoming Obstacles ... Ask specific questions to help them understand clients' decision-making practices. Complete nine steps when creating a sales presentation. Create presentations that are persuasive, stimulating, focused, and flexible. Determine a client's true objections. Use interpersonal and  more...

Essentials of Business Law Employment Law Essentials of Business Law: Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute  more...

Essentials of Business Law The Legal Environment ... sources of law. Predict a judge's decision using the concepts of stare decisis and precedent. Simulation Overview: In this simulation, you will meet with Maggie Roberts, one of Icon's most experienced attorneys. Maggie has represented Icon in several different contract disputes. She will ask you a number of questions designed  more...

Strategic Management Establishing Strategic Focus ...ent. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management process successful. Learn To Recognize the definition of strategic management. Apply appropriate terms and language to strategic management situations. Identify benefits gained from  more...

Competitive Intelligence Analysis Dissemination Competitive Intelligence: Analysis and Dissemination offers the student an overview of the competitive intelligence (CI) process and how to analyze and distribute results in an organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI  more...

Managing Business Risk Financing Contingency Planning ... Identify factors influencing a company's decision to self-insure. Simulation Overview: In the simulation at the end of this unit, Icon Industries has increased its influence as a corporate powerhouse. Through strategic investments, Icon's business investors have positioned the organization for diversification in the near future.  more...

Principles of Marketing Fundamentals of Marketing ... and recommendations, but you will need to make the final decision on developing the marketing mix. You will need to consider the elements that go into a marketing mix to make choices that help Icon reach its profit goals for each product. Unit 3: Market Identification (1 hour) Identify a target opportunity. Identify the definition of market  more...

Business Intelligence ...rgeted: Top management; Middle management (in particular, decision makers). The users should be confident users of their PC Technology. Knowledge regarding the possibilities of a standard ERP system (Enterprise Resource Planning). A knowledge of business administration and cross-functional process know-how are important prerequisites. If possible first practical experiences within sections of  more...

Process and Function Modeling ... Duration: 1 - 2 Hour(s) Identify the purpose of a decision point. Identify the critical concepts associated with decision points and conditional flows. Identify the decision points, given the business requirements. Identify the critical concepts of external interfaces. Identify when an external interface should be modeled as an organization unit. Identify when an external interface  more...

Career Development Professional Networking ... Follow guidelines for ensuring a positive influence on decision makers. Simulation Overview: In this simulation, you are a Marketing Coordinator at Icon's Power Systems division. It has been your lifelong aspiration to live and work in England, and you are now actively trying to take your career in that direction. You are meeting with your  more...

Strategic Decision Making Series The Strategic Decision Making Series includes the following courses: Strategic Decision Making: Preparing to Make Decisions Strategic Decision Making: Making the Right Decision Strategic Decision Making: Advanced Decision Making To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Office XP - Planning Collaborative Solutions Curriculum ...e intended audience for this curriculum includes business decision makers, IT Executives and Managers, and knowledge workers who make strategic decisions about implementing collaborative solutions. Candidates will be proficient in Microsoft Office (any version). It would be an advantage to have used Microsoft SharePoint Portal Server, Microsoft Exchange 2000 Server, Microsoft SQL Server 2000,  more...

Office XP Collaborative Solutions Part 1 ... The intended audience for this course includes business decision makers, IT Executives and Managers, and knowledge workers who make strategic decisions about implementing collaborative solutions. Candidates will be proficient in Microsoft Office (any version). It would be an advantage to have used Microsoft SharePoint Portal Server, Microsoft Exchange 2000 Server, Microsoft SQL Server 2000,  more...

Office XP Collaborative Solutions Part 2 ... The intended audience for this course includes business decision makers, IT Executives and Managers, and knowledge workers who make strategic decisions about implementing collaborative solutions. Candidates will be proficient in Microsoft Office (any version). It would be an advantage to have used Microsoft SharePoint Portal Server, Microsoft Exchange 2000 Server, Microsoft SQL Server 2000,  more...

Business Travel Safety Forming a Corporate Travel Safety Program ...to markets in Asia and South America. As a result of this decision, some employees will need to travel extensively. To prepare for this increase in travel, and in light of recent international emergencies, it has been decided to develop a travel safety program. You are meeting with Robin Carlson, a Human Resources Specialist, Dean Kramer, a Health and Safety Officer, and Bryce Drew, a Human  more...

Creativity Innovation Increasing Personal Creativity ... Use ways to be more adventuresome to reach a decision. Use the guidelines for generating good ideas. Solve a problem through creative thinking. Audience This program is written for any employee in an organization who wants to learn how to stimulate his or her creativity. Deployment Options e-Learning Accreditation  more...

Creativity Innovation Promoting Team Creativity ...blem. Use creativity to make a decision. Audience This program is for managers or team leaders who want to learn how to develop creative teams and conduct creative team sessions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Budgeting Capital Budgeting ...ided a scenario, correctly identify the capital budgeting decision being made. Calculate the depreciation of an asset using the straight-line method. Identify and apply formulas for discounting cash flow. Calculate discount rates. Sequence the steps managers should follow when  more...

Economics Basic Concepts in Microeconomics ...c concepts and issues. Such things as market behavior and decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. Learn To Plot the effects of changes in price on a demand curve. Plot the effects of a change in price on a  more...

Economics Products and Markets ... Learn To Describe the decisions facing all firms. Recognize how firms maximize profits in the short run. Generate a long run cost curve. Recognize how price is determined in a perfectly competitive industry. Recognize how a monopoly can arise.  more...

Communicating w Difficult People Handling Difficult Co-Workers ...as or opinions and ultimately you must take charge of the decision making. In this simulation, you must seek to understand how her personality contributes to the workplace problems you experience with her, and respond appropriately to those conflicts. Unit 2: Coping with a Difficult Co-worker (0.5 - 1 hour) Apply the appropriate coping technique for each personality  more...

Call Center Mgt Measuring Quality Performance ... Gain employee approval for a new scheduling decision. Identify reports that call center managers should use. Apply guidelines for communicating to executives. Audience The target audience for this series is all center managers who want to find ways to help their inbound call centers run more effectively. Deployment  more...

Customer Relationship Mgt eCRM ...M in order to ensure that your team will make an informed decision. Unit 2: eCRM Automation (0.5 - 1 hour) Identify eCRM opportunities for automating a company a a s marketing processes. Identify eCRM opportunities for automating a company a a s sales processes. Identify eCRM opportunities for automating a company a  more...

Interviewing Skills Conducting an Interview ...d follow up appropriately with a candidate after a hiring decision has been made. Learn To: Follow the correct processes involved in conducting an interview. Identify various methods for addressing difficult interviews and avoiding discrimination. Identify how to manage bias and evaluate the candidate to make an effective hiring decision. Follow the correct processes and  more...

Decision Making Problem Solving Decision Making Fundamentals ...Decision Making & Problem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish  more...

Decision Making Problem Solving Problem Solving Fundamentals ...Decision Making & Problem Solving: Problem Solving Fundamentals, you will learn to use a systematic approach to solve problems. In this program, you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled.  more...

Leading the Way Learning to Lead ... supervisors, and team leaders, with responsibilities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1 : The Leader (0.5 - 1 hour) Identify the three components of leadership.  more...

Strategic Decision Making Preparing to Make Decisions ...Decision Making: Preparing to Make Decisions offers the student an overview of how to plan, frame, and research decisions. The program details how to define your decisions and apply appropriate decisions frames. In addition, the program teaches the learner how to avoid the problems of overconfidence and how to deal with uncertainty in decision making. Learn To  more...

Strategic Decision Making Making the Right Decision ...Decision Making: Making the Right Decision offers the student an overview of how to generate options and select the best one. The program details how to develop numerous high-quality options, as well as how to evaluate the options and make a final choice. In addition, the program teaches the learner how to review and learn from his or her experience and the experiences of others. Learn To  more...

Strategic Decision Making Advanced Decision Making ...Decision Making: Advanced Decision Making, you will learn how to use scenario planning to identify optimal decision outcomes, and how to identify and manage linked decisions. You will also learn how your organization can benefit from employing strategic decision-making techniques. In addition, you will learn how to use decision-making strategies to improve your negotiation skills. Learn To  more...

Business Problem Solving Problem Solving Fundamentals In Business Problem Solving: Problem Solving Fundamentals, you will learn about the need for problem solving, the ineffective responses to problems, and the elements of an effective solution. The program also provides a description of the skills that effective problem solvers possess. Additionally, the program provides you with definitions and strategies for overcoming barriers to solving  more...

Business Problem Solving The Problem Solving Process In Business Problem Solving: The Problem-Solving Process, you will learn the three phases of the problem-solving process and how to complete each phase. The program also gives you several processes for generating solution options and a method for prioritizing problems. By applying the information in this program, you will be able to identify a problem's root causes, develop and implement an  more...

Business Problem Solving Critical Thinking Info Analysis In Business Problem Solving: Critical Thinking and Information Analysis you will learn multiple analysis techniques as well as the different methods to reach conclusions. The program gives you a process for thinking logically and creatively. Additionally, the program provides you with processes and guidelines for both quantitative and qualitative analysis techniques. By applying the information in  more...

Business Problem Solving Problem Solving Teams ...er of a team created to address this problem and make the decision that is in the company a a s best interests. Your goals are to effectively manage a problem-solving team and overcome the barriers of a problem-solving team while you lead the meeting. Unit 2: Driving a Successful Problem-Solving Team (1 - 2 hours) Sequence the steps for motivating team members.  more...

Conducting Meetings Managing a Meeting ...need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead meeting discussions through a logical sequence of activities to arrive at well-informed and well-thought-out decisions.  more...

Correcting Performance Problems Disciplining Employees ...h Carla to prepare for the disciplinary interview. A good decision regarding the disciplinary action and thorough preparation will demonstrate to Carla and her supervisor that you are capable of handling the interview successfully. Unit 2: Conducting a Disciplinary Meeting (0.5 - 1 hour) Identify guidelines that will enable you to conduct an effective disciplinary  more...

Total Quality Management Implementation and Tools ... Identify the steps in constructing a process and decision program chart. List the three aims of Quality Function Deployment. Recognize how to examine performance using benchmarking. Audience This curriculum is aimed at all individuals who wish to input to and improve quality within their organization. Deployment Options  more...

Business Ethics Ethical Decision Making ...Decision Making, you will learn about ethical dilemmas in business and a decision making process for solving them. You will also learn barriers and consequences to consider when making ethical decisions and the process for blowing the whistle when unethical situations arise. Learn To Identify common influences in the decision-making process.  more...

Business Ethics Organizational Ethics ... Follow the process for making a decision when social responsibilities clash. Audience Supervisors and upper level managers who have the power to develop legal compliance programs and create an ethical culture. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options  more...

Managing High Performers Creating a Retention Strategy Managing High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. Learn To The importance of training  more...

Organizational Crisis Mgmt Managing a Crisis ... outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for example, product recalls, executive departures, strikes, environmental crises, crime, and terrorism. Learn To To recognize the real crisis. To  more...

Advanced Project Mgmt Portfolio Management In Advanced Project Management: Portfolio Management, you will learn the functions of portfolio management, the types of portfolios, and how to select and prioritize projects. You will also learn ways to maintain a balanced portfolio and track and allocate resources. Learn To Select the points to consider when assessing a project a a s a a a fit a a  more...

Team Leadership Conducting Productive Team Meetings ...blem solving. Identify pitfalls of decision making. Facilitate effective decision making. Simulation Overview: In this simulation, you will be meeting with Ronald Spear, David Morris, and Cindy Becker, all of whom are Systems Analysts with Icon. As their supervisor, you will need to effectively conduct a  more...

Team Conflict Overcoming Conflict with Communication ...orporation. The Vice President of Production has made the decision to bring in an outside consulting firm to evaluate the Production Department due to a recent decline in productivity. The production management team was only recently notified of this decision, and a number of managers in the department feel that bringing in an outside consultant is unnecessary. As one of Icon's Production  more...

Team Participation Decision Making in Teams ...Decision Making in Teams, participants explore the process of reaching consensus, examine the challenges of doing so, and develop the ability to make positive contributions to team decisions. Learn To Apply best practices for making team decisions. Understand and avoid 'groupthink,' in which team members become complacent about  more...

Virtual Teams The Fundamentals ...ive office, the technologies used to communicate and make decisions in a virtual setting, and the obstacles virtual teams must overcome for success. Learn To List the main types of alternative office arrangements. Apply techniques to overcome the challenges of teleworking. Identify four ways virtual team  more...

Virtual Teams Participating in Virtual Meetings ... effectiveness and four methods virtual teams use to make decisions. Learn To Use team-building activities to enhance relationships among virtual team members. Build trust with members of a virtual team. Apply techniques to overcome a virtual meeting's ineffectiveness. List the  more...

Project Teams Applying Team Building Techniques ... team member. Recognize methods of decision making that are available to project teams. Reach consensus in a project team meeting. Simulation Overview: In this simulation, you are the leader of a project team that is determining whether to develop and release a new version of existing software, or  more...

Cross-Functional Teams Cross-Functional Team Development ...tails how to develop time lines and how to make consensus decisions. The program also provides information about encountering and overcoming task achievement challenges, as well as evaluating and recognizing team successes. Learn To Apply the guidelines for effective team communication. Conduct and facilitate a cross-functional team  more...

Decision Making Problem Solving Series The Decision Making & Problem Solving Series includes the following courses: Decision Making & Problem Solving: Decision Making Fundamentals Decision Making & Problem Solving: Problem Solving Fundamentals To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Business Problem Solving Series The Business Problem Solving Series includes the following courses: Business Problem Solving: Problem Solving Fundamentals Business Problem Solving: The Problem Solving Process Business Problem Solving: Critical Thinking and Information Analysis Business Problem Solving: Problem Solving Teams To review individual course descriptions, please return to the previous page and select the  more...

Business Ethics Series The Business Ethics Series includes the following courses: Business Ethics: Ethical Decision Making Business Ethics: Managerial Business Ethics Business Ethics: Organizational Ethics To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Team Participation Series The Team Participation Series includes the following courses: Team Participation: Teamwork Fundamentals Team Participation: Team Communication Team Participation: Resolving Conflict in Teams Team Participation: Decision Making in Teams To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

SAP R 3 QM in Procurement The Computer Based Training course (CBT) SAP R/3 QM in Procurement aims to provide all the employees working in the inspections area of your company, who want to learn more about SAP software or who are planning to work with it, with the knowledge to deal with QM within the R/3 System. The first unit explains how Quality Management is integrated in Materials Management and discusses the variants  more...

E-Business Part 6 Working with Employees ... Identify the benefits of an intranet for organizational decision-making. a Identify the benefits of an intranet for departments within an organization. a Identify the role of knowledge management applications in the development of business strategies. a Identify features of knowledge management. a Identify ways knowledge management uses e-Business technology to  more...

Managerial Leadership Leading Through Change ...ager. With the introduction of a new line of servers, the decision to discontinue Icon's popular Majestic line has been met with some dissatisfaction. You must meet with Dean to proactively address his concerns and effectively motivate him through the change process. In addition, the performance of Marcus's workgroup has suffered because of the change, and you will need to use the  more...

Frontline Leadership Preparing to Lead Frontline Leadership: Preparing to Lead offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult  more...

Executive Level Leadership Change The Executive Leader ...tions. The company's board of directors has just made the decision to merge two of Icon's operating divisions into a single, expanded unit. You will be meeting with Drew Canfield, John Cunningham, and Mary Aberdeen, three of Icon's executive level leaders. To complete the simulation, you must effectively communicate the reasons for the change, as well as when and how the change will take place.  more...

Operations Management Operations Management Tools ...e organization. The program provides processes for making decisions and solving problems. In addition, the program offers the student examples of maintenance strategies, ways to apply learning curves to operations, and E-commerce options that can enhance operations management. Learn To Identify how transportation costs can be minimized  more...

Organizational Behavior Organizational Dynamics for Individuals Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Learn To Identify OB dependent variables demonstrated by an employee. Identify types of power. Avoid  more...

Organizational Behavior Organizational Group Dynamics ...amics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Learn To Sequence the stages of group development. Sequence the steps for creating a team.  more...

Project Leadership Overcoming Obstacles ...s how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders within an organization. Learn To Identify reasons why communication within a project team can fail. Identify  more...

Windows Server 2003 Planning Network Infrastructure Part 1 ...d NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify elements of the network design process. To match key technologies and services integrated into a Windows Server 2003 network infrastructure with their functions. To  more...

Windows Server 2003 Planning Network Infrastructure Part 1 ...d NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify elements of the network design process. To match key technologies and services integrated into a Windows Server 2003 network infrastructure with their functions. To  more...

Windows Server 2003 Planning Network Infrastructure Part 2 ...d NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To sequence the stages in the DNS client name resolution process. To identify factors to consider when planning DNS server placement. To match DNS server roles with their most  more...

Windows Server 2003 Planning Network Infrastructure Part 2 ...d NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To sequence the stages in the DNS client name resolution process. To identify factors to consider when planning DNS server placement. To match DNS server roles with their most  more...

Windows Server 2003 Planning Network Infrastructure Part 3 ...d NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify key features of IPSec. To identify IPSec rules for an IPSec connection. To match default IPSec policies with their uses. To match network  more...

Windows Server 2003 Planning Network Infrastructure Part 3 ...d NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify key features of IPSec. To identify IPSec rules for an IPSec connection. To match default IPSec policies with their uses. To match network  more...

Oracle Application Server 10g Administration Part 2 ... HTTP server, and Oracle Web Cache. The course encourages decision-making skills through an interactive tool that simulates real-life scenarios that the target audience may encounter. Learn To: Identify methods of managing Oracle Application Server (OracleAS) by using its Application Server Control (ASC). Identify characteristics of the Oracle Process Management and Notification  more...