Online Decision eLearning Training

QC Tools - Flowcharts and Process Maps The purpose of this course is to introduce the flowchart, one of Ishikawa's seven basic quality tools. This is one of a series of eight courses on the quality tools. The flowchart is used to document processes graphically. They are used to help identify where to make improvements in a process, or in the design of a new process. more...

Management & Leadership Decision Support Systems Training Program This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making. more...

Discharging Employees There are strict legal requirements as well as personal accountability when discharging an employee. This course covers all the critical aspects of termination, including information about the law and how it impacts the process and your decision. You will be given methods for identifying when discharge is appropriate and tools to help you prepare for the meeting. You will also learn specific more...

Communication Skills: Persuading with Numbers MAXIM TRAINING This course will help you handle the numerical information required for problem solving and decision making in the workplace. It will help you understand basic statistical methods, interpret simple data and focuses on how to interpret and use Graphs and Charts in both presentations and reports. There are some calculations so, to make the most of the course, it is recommended that more...

Training and Facilitation: Decision Making MAXIM TRAINING Improving the effectiveness of decision making has many benefits for individuals and the organisation. This course demonstrates an effective decision making process which will help you improve your performance. The overall objective is to help you increase the effectiveness of decisions you make at work. When you've completed the course you will be able to: more...

Finance for the Non Financial : Using a Budget to Manage From the corporate world to the corner shop, from running a restaurant to controlling a production line -- you just can't avoid the need to understand money. This course will help you understand how to use budgets as a management tool: for solving problems, taking smart decisions and improving teamwork and communication. You can explore the power of budgets to help with decision making and more...

Recruitment & Selection Series: Recruitment Criteria ...e the best people for the job. Unfortunately, recruitment decisions are often based on gut feelings and irrelevant details instead of hard evidence of suitability for the job. After all, it's only natural to have your own personal opinions about what makes an ideal candidate. But employing someone who is not ideally suited can be an expensive mistake. Failure to accurately identify what you are more...

Personal Effectiveness - Teamworking: Making Decisions as a Team Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. This course will show you the steps in an effective decision-making process and the benefits to the team of using more...

Microsoft Windows 2000 - Designing a Network Infrastructure Part 3: WANs This is the third course in a four-part series of the Microsoft Windows 2000 Network - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a Routing and Remote Access Service (RRAS) network, Remote Authentication Dial-In User Service (RADIUS) network, IP routing network and more...

Microsoft SQL Server 7.0: Designing and Implementing Data Warehouses - Part 1 This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to identify the characteristics of different decision support systems and components and tools used in data warehousing; identify the more...

Framing the Problem When you frame a picture, you intend for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight more...

Progressing through the Complex Sale ...le organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at supplying those resources. Salespeople who are tasked with selling at an executive more...

Progressing through the Complex Sale Simulation You are a regional account representative with DME Corporation, a national direct marketing firm, which has recently opened its Fulfillment Services Division. You are charged with selling this service and have identified a potential prospect. In this simulation, the second of three in this series, you have gained access to the buying influences at MicroGalaxy, an electronic component supply more...

Working with Your Customer s Key Players Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an more...

Delivering High-Impact Sales Presentations ...meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation. First, you'll learn more...

Strategic Account Sales Skills Simulation ...anding. To overcome his objections and gain access to the decision maker, you will need to use effective strategies for dealing with a gatekeeper and emphasize the business fit between your company and the store. This simulation is based on the SkillSoft series "Strategic Account Sales Skills" and contains links to the following courses: SALE0131, SALE0132, SALE0133, and SALE0134. Individuals more...

Gaining Access to Key Personnel at Your Target Accounts In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your more...

Delivering High-impact Territorial Account Sales TAS Presentations ...g you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to practically close the sale for you. First, you'll learn how to plan and develop a high-impact presentation. You'll then explore ways to successfully deliver the more...

Territorial Account Sales Skills Simulation ...past a gatekeeper to gain access to your target account's decision maker. If you gain access to the decision maker, you will need to emphasize your company s business fit with Wine Cellar of California, and then attempt to arrange to give a sales presentation. This simulation is based on the SkillSoft series "Territorial Account Sales Skills" and contains links to the following courses: more...

Planning Your Field Sales Approach What factors mark the difference between mediocre and great field sales performance? One characteristic of highly effective field sales representatives is their ability to efficiently plan their sales approach for both existing customers and prospects, as well as managing their time and territories effectively. Planning Your Field Sales Approach provides practical tools for determining call and more...

Sales Communication Skills Communicating & Managing: Communication Skills, is the sixth of sixteen courses in this curriculum. After the completion of this course you will be able to list the background information that helps you to qualify prospects, list sources of prospects, identify guidelines for canvassing and list the criteria for identifying the decision-maker in an organization. The PrimeSales curriculum engages more...

Sales Gathering Information Starting the Sale: Gathering Information, is the ninth of sixteen courses in this curriculum. After the completion of this course you will be able to list the background information that helps you to qualify prospects, list sources of prospects, identify guidelines for canvassing, and list the criteria for identifying the decision-maker in an organization. The PrimeSales curriculum engages sales more...

Applying Your Field Sales Approach ...ers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers' perceptions of you from vendor to sales consultant by addressing these important factors: asking the more...

Field Sales Skills Simulation You are a salesperson for a wholesale supplier of natural herbs and remedies called Vita-Boost. With allergy season right around the corner, Vita-Boost's latest product, Ally-Tabs, looks to be a promising product. These tablets are just as effective as a preventative measure as they are at treating symptoms. Since they are all natural, there are no side effects associated with taking the pills. more...

Preparing for Outbound Sales Calls The most successful outbound sales calls begin long before the salesperson places the call. Successful inside selling is all about planning and being prepared. Being prepared means knowing what to expect from your customer and planning your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside more...

Completing Outbound Sales Calls ...this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved in a sales presentation, how to determine the most effective sales strategy for your sales call, and how to determine the customer's valuation of your product or service. In this course, you will learn the seven characteristics of effective sales more...

Preparing for Inbound Sales Calls Do you think selling means waiting for the phone to ring? A successful inside sales agent begins planning long before the customer calls. Successful inside selling is all about being prepared, and that means thinking ahead on customer inquiries and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization, more...

Making Team Decisions Brainstorm as a Team This course presents a team decision-making model and describes the decision-making methods of Brainstorming and List Reduction. Professionals who want to collaborate more effectively within a group. more...

Making Team Decisions Organize Team Consensus This course describes the Consensus Card technique that relies on visual aids to quickly identify the best options for resolving complicated decisions. Professionals who want to collaborate more effectively within a group. more...

Making Team Decisions Choose Between Alternatives This course describes the Paired Choice technique of comparing several alternatives to select a single solution in a quick, efficient manner. Professionals who want to collaborate more effectively within a group. more...

Making Team Decisions Rank Choices by Criteria This course describes the Criteria Rating method of weighted rankings to identify and balance decision criteria. Professionals who want to collaborate more effectively within a group. more...

Consulting with the External Client Simulation ...mary responsibility of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this simulation, you are a consultant at LocoMotion Think Tank. Your assignment is to advise more...

A Workable Solution for Internal Clients ... consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You don't want to be seen as a "visitor" who simply more...

Call Center Telephone Sales How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time more...

Project Leadership Communicating Within a Project Team Project Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders more...

Executing Monitoring Controlling and Closing a Project ...ocess Group involves bringing the project to closure; the decision to finalize the project and its phases or cancel the project will depend upon the situation. The three Process Groups covered in this course entail many processes that are designed to manage progress, measure performance, take corrective action if need be, and document lessons learned. Competent project managers understand that more...

Ethics and Professional Knowledge PMBOK aligned What does being ethical mean? How does one make the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities. Project managers must also be aware of their professional duty to contribute to more...

Accepting the Decision Sell Your Solution This course provides a series of helpful tips to persuade decision-makers to approve the proposed solution. Professionals who want to resolve workplace challenges more effectively. more...

Accepting the Decision Implement Decisions This course helps learners to identify progress points and areas for future improvement at the conclusion of the problem resolution process. Professionals who want to resolve workplace challenges more effectively. more...

Making Group Decisions Ensure Group Success This course describes four methods to generate successful problem solving decisions. Professionals who want to resolve workplace challenges more effectively. more...

The Role of Critical Thinking in Organizations ...undation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas. They are intellectually competent to chart new more...

Developing Fundamental Critical Thinking Skills ...increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches you through the acquisition of an array of critical skills that can help you improve your information processing and delivery agility. You also will learn how to maximize your more...

Critical Thinking Skills for Managing ...decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination. Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical Thinking more...

Preparing a Business Case ...thout a written business case, your chances of persuading decision makers within your organization to implement your new project idea, instead of a competing project, stand little chance. This course prepares learners interested in the development of effective business cases. You will learn what a business case is and when one is used, what research you need to do before you start to write a more...

Writing a Business Case ...ess case will help you justify resource allocation to key decision makers and secure funding for your project. Otherwise, you may be eaten alive by the competition In this course, you will learn how to plan, write, and present a business case to persuade key decision makers in your organization that your proposal is a winning initiative. This course will show you the principles for preparing an more...

Organizational Behavior Organizational Group Dynamics Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. more...

Effective Mentoring Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your more...

From Technical Professional to Leadership Simulation For candidates considering the move from positions as technical professionals to management, certain professional traits and skills are necessary. Effective communication skills, efficient strategies, and facilitative competencies must all be mastered and continuously honed. The From Technical Professional to Leadership Simulation will provide participants with the opportunity to develop these more...

Becoming a Manager What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but more...

Leadership and the Knowledge Worker What are your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual more...

Leading from the Front Line Simulation In this simulation, you will be tasked with serving as a networker, dealing with the issues that arise when informal leaders take the initiative and lead from the front line. As the Manager for the Customer Service Team for Cross & Witherson, Unlimited, you have been made aware of a growing problem with product returns. Using your management and persuasive skills, you must convince both your more...

Managing the Delegated Environment ...e insight into several areas including change management, decision making, and developing performance standards. You will also acquire skills in supervising, empowering, and providing effective feedback in a monitored situation. By participating in this course, you will become a proficient manager of a delegated environment. Individuals who have the opportunity to distribute their workload; more...

Hiring Considerations Recruitment is a complex and important activity for a manager. Effective hiring requires effective preparation. The recruitment process must be fair and safe, and there is plenty of legislation to trip up the unwary manager. Getting any part of this wrong is expensive, time consuming, and damaging to the good name of the company. This course will give you a brief overview of the major employment more...

Selecting the Best Applicant ...decisions is always difficult, and that applies particularly to choosing a new employee. This course will show you the most effective methods for evaluating and choosing the best applicants. It will show you how to analyze the information from the interview--by working in a focused framework--and how to compare candidates. You will examine and avoid the most common problems with decision more...

Managerial Decisions and Capital Budgeting ...decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you with more...

Introduction to Economics Basic Concepts in Microeconomics Basic Concepts in Microeconomics builds on the general principles introduced in The Principles of Economics by introducing the learner to microeconomic concepts and issues. Such things as market behavior and decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. This course is aimed at more...

Overview of Managerial Accounting ...ncial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and managerial accounting approaches will provide you with the concepts, more...

PrimeFinance Making Investment Decisions ...decision points that support capital budgeting within an organization, and continues to explore how a range of techniques (including CVP, NPV, payback, IRR, and ARR) can be used to conduct short- and long-term project evaluations within this process. Department managers who need to take on budgetary responsibilities, input into business decisions and participate effectively in management more...

Behavior Putting Your Best Foot Forward ...o assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new role. It will also show you some techniques for interacting with co-workers, subordinates, and superiors. In addition, you'll see how to project self-confidence and to become the kind of person to whom people give their more...

Analyzing Cash Flow Statements ...decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement analysis focuses on determining your company's ability more...

Redesigning Your Organization Part II What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making more...

Total Quality Management Implementation and Tools Total Quality and Quality Tools breaks Total Quality Management into distinct easy-to-understand stages. You will learn the steps required for designing, developing, implementing, and evaluating a total quality solution. With the stages in place, the required basic tools for quality analysis are taught before the learner is introduced to some more advanced tools for Total Quality Management. This more...

Strategic Decision Making The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM, ERP, more...

Six Sigma Management and Planning Tools ...and-effect matrices, prioritization matrices, and process decision program charts (PDPC). Six Sigma is a registered Trademark of Motorola Corporation, and all rights, title and interest in Six Sigma belongs to Motorola. Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization; consultants involved in more...

Six Sigma Reducing Variation to Improve Quality What, do you expect everything to be perfect? How would you respond if one of your employees said that to you? You might consider saying, "Well, yes " In fact, striving for near perfect quality is reasonable and achievable. It's a matter of reducing variation through the use of Six Sigma. "Variation," or deviation from what the customer wants, may be inherent in the business world, yet by more...

Six Sigma Listening to the Voice of the Customer Let the buyer beware. That old business maxim of caveat emptor once struck fear in the hearts of many wary consumers. Now there's a new reality: Competition for consumer attention is intense across all industries and markets, so now it's the company itself which is being admonished to beware. That means businesses should be looking for the best way to gauge what its customers really need and want. more...

Six Sigma DMAIC Defining the Problem What's your problem? It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines for more...

Six Sigma DMAIC Measuring the Process Would you use your thumb and forefinger to measure how much carpet you need to buy for a new room in your house? By the same token, do you have the right tools for measuring a process in your organization that just isn't working? "Six Sigma DMAIC: Measuring the Process," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely more...

Six Sigma DMAIC Analyzing the Data There's one thing that doctors, mechanics, and detectives sometimes share in common--getting to the source of something that's gone wrong in a system. Things go wrong in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order more...

Six Sigma DMAIC Analyzing the Process Imagine the perfect cup of coffee--it tastes and smells great, it's served at exactly the right temperature, and, best of all, it satisfies you every time. Because it's perfect, you find yourself returning again and again to the cafe that sells it. The perfect cup of coffee--or the perfect product or service--is what Six Sigma is all about. To achieve Six Sigma, a product or service has to be 99.9 more...

Operations Management Operations Management Tools Operations Management: Operations Management Tools offers the student options for improving operations management within the organization. The program provides processes for making decisions and solving problems. In addition, the program offers the student examples of maintenance strategies, ways to apply learning curves to operations, and E-commerce options that can enhance operations management. more...

Competitive Factors in Strategic Marketing ...n existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor capabilities. Then you'll want to plan out the target deadlines for each task required to make this plan more...

Financial Analysis for Successful Marketing Whether you have a "head" for numbers, or a "dread" of numbers, no strategic marketing plan will be successful without a thorough financial analysis. The final course in this series takes a user-friendly, interactive approach to help you master the numbers game. You will analyze typical financial parameters associated with setting up a financial budget as part of an overall marketing strategy. more...

A Manager s Introduction to Business Law This course introduces managers to the fundamental concepts of business law. It begins by exposing some prevalent legal misconceptions shared by management and establishes the true role that law plays in society and business. The relationship between business ethics and law is explained and how managers serve as vital role models for demonstrating ethical business practices. This course also more...

Programming Logic and Techniques This course is meant for end users. It aims to teach users the basic concepts of computing and programming language, and the usage of programming methods and elements. People who want to have a fairly good knowledge of the concepts of programming logic and techniques. more...

Fundamentals of C Programming This course introduces the C language and the concept of object-orientation to students. The students also learn about objects and classes and their relation to functions. Finally, the students learn how to create functions, pass arguments and return values. Programmers who have functional experience in programming using a structured language like C or Pascal constitute the primary audience for more...

Microsoft Windows Server 2003 The Network Services Infrastructure Conceptual and Logical Design To identify the decision criteria involved in designing DNS and WINS solutions for a Windows Server 2003 network services infrastructure Prospective systems engineers, technical support engineers, and technical consultants seeking competency in Windows Server 2003; systems and network analysts seeking competency in Windows Server 2003 more...

Microsoft Windows Server 2003 Designing RAS Services for the Network Infrastructure To identify the options that provide remote access on a network infrastructure and the decision criteria involved in using each one Prospective systems engineers, technical support engineers, and technical consultants seeking competency in Windows Server 2003; systems and network analysts seeking competency in Windows Server 2003 more...

OS 390 Managing DB2 Data Warehouse This course presents an overview of issues involved in managing a data warehouse. Included are discussions of inflowing data from a variety of sources, converting and storing data, synchronizing data in a distributed environment, and accessing data for decision-support. The course is designed for managers and technical professionals who are considering implementing a data warehouse using DB2. more...

e-Business Part 6 Working with Employees This course covers establishing acceptable use policies, email etiquette, company-employee communication and employee-employee communication. Finally, it needs to cover guidelines for building the Intranet and establishing document sharing. Technical Manager, Business Manager, Project Managers who have an understanding of business principles and knowledge of how to use a browser. The sixth course more...

Gathering Requirements This module outlines a formal five-phase approach to network design. . It can be used by an outside consultant or an internal Information Services (IS) group. This network design process, as presented here, is very methodical. This level of detail helps ensure that the designer gathers all necessary information, considers all options, and keeps all key players well informed. Experienced network more...

Organizational Crisis Management - Managing a Crisis This course focuses on management during and after a crisis. It starts by covering challenges presented by crises the importance of crisis recognition and immediate management strategies on sudden crisis outbreak. It then moves on to management of information decision-making and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types for more...

MS Win Servr 2003 Planning Network Infra. Pt 3 This is the third course in a four-course curriculum that prepares the learner for Exam 70-293 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course covers three areas - IPSec Network access - connection methods policy authentication strategy and troubleshooting - and troubleshooting remote access. The course contains scenario-based NLOs that allow the more...

Oracle Application Server 10g Administration Part 2 Oracle Application Server 10g is an integrated standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers managing application server Oracle iHat tool Lightweight Directory Access Protocol (LDAP) Oracle Internet Directory (OID) Oracle HTTP server and Oracle Web Cache. The course encourages decision-making more...

MS Windows Server 2003 Planning Network Infra. Pt 1 This is the first course in a four-course curriculum that prepares the learner for Exam 70-293 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course covers three areas - TCP/IP configuration Routing planning and troubleshooting and DHCP management and troubleshooting. The course contains scenario-based NLOs that allow the learner participate in parts of the more...

MS Windows Server 2003 Planning Network Infra. Pt 2 This is the second course in a four-course curriculum that prepares the learner for Exam 70-293 Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. This course focuses on the area of DNS - including servers namespaces zones and DNS/WINS integration. Comprehensive coverage is given to the areas of optimizing and troubleshooting DNS and WINS. The course contains more...

Microsoft Windows Server 2003 Designing Security Part 1 The course covers designing a secure network infrastructure. Topics include assembling the design team modeling threats and analyzing security risks in order to meet business requirements for securing computers in a networked environment. The course encourages decision-making skills through an interactive tool that simulates real-life scenarios that the target audience may encounter. This course more...

Project Management: Risk Management This program covers classifying project risks, how to distinguish business risk from insurable risks, how to know when to take risks and when to avoid them, and the actions included in project risk management. In addition, this program provides instruction on how to identify and classify risks according to their level of impact, and how to use specific tools in risk identification. This program more...

SQL Server 7.0 Data Warehousing SQL Part I ...iguration/optimization. Data Warehousing sometimes called Decision Support System (DSS) is a multi-step process of collecting cleansing and storing data for use in analyses and reporting applications making information available to a wide audience of end users. A Data Warehouse refers to an enterprise-level store of standardized and summarized information. A Data Mart refers to a targeted more...

MS Windows Server 2003 Planning Network Infra. Pt 1 This is the first course in a four-course curriculum that prepares the learner for Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course covers three areas - TCP/IP configuration, Routing planning and troubleshooting, and DHCP management and troubleshooting. The course contains scenario-based NLOs that allow the learner participate in parts of the more...

MS Windows Server 2003 Planning Network Infra. Pt 2 This is the second course in a four-course curriculum that prepares the learner for Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. This course focuses on the area of DNS - including servers, namespaces, zones, and DNS/WINS integration. Comprehensive coverage is given to the areas of optimizing and troubleshooting DNS and WINS. The course contains more...

MS Windows Server 2003 Planning Network Infra. Pt 3 This is the third course in a four-course curriculum that prepares the learner for Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course covers three areas - IPSec, Network access - connection methods, policy, authentication, strategy, and troubleshooting -, and troubleshooting remote access. The course contains scenario-based NLOs that allow the more...

Microsoft Windows 2000 - Designing a Network Infrastructure Part 3: WANs This is the third course in a four-part series of the Microsoft Windows 2000 Network - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a Routing and Remote Access Service (RRAS) network, Remote Authentication Dial-In User Service (RADIUS) network, IP routing network and more...

e-Business Part 6: Working with Employees This course covers establishing acceptable use policies, email etiquette, company-employee communication and employee-employee communication. Finally, it needs to cover guidelines for building the Intranet and establishing document sharing. more...

MS Office 2000: Excel for Experts I This course teaches the student how to customize the Excel interface, automate tasks and perform complex calculations. The student will also look at generating customized reports to facilitate analysis and decision-making. more...

Microsoft Windows 2000: Upgrading from Microsoft Windows NT 4.0 Part 1 ...decision making processes which a System Administrator and other IT decision makers undergo when moving from an NT 4.0 environment to Windows 2000. As the title suggests the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition this course also details the assessment and possible upgrade of components in the IT environment which should be more...

Strategic Management: Establishing Strategic Focus Strategic Management: Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management recognize benefits gained from a successful strategic plan and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making and the more...

Sales Skills: The Fundamentals In Sales Skills: The Fundamentals participants will learn the six basic steps of the sales process how to understand their client's decision-making practices and the meanings of commonly used sales terms. In addition participants will learn how to establish credibility and how to take a proactive approach to sales.  more...

Sales Skills: Prospecting and Addressing Needs In Sales Skills: Prospecting and Addressing Needs participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients how to apply guidelines for making a sales call and how to build a sales network. In addition they will learn how to create win-win situations when finding solutions for clients.  more...

Decision Making & Problem Solving: Decision Making Fundamentals Decision Making & Problem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions.  more...

Decision Making & Problem Solving: Problem Solving Fundamentals In Decision Making & Problem Solving: Problem Solving Fundamentals you will learn to use a systematic approach to solve problems. In this program you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome.  more...

Strategic Decision Making: Preparing to Make Decisions Strategic Decision Making: Preparing to Make Decisions offers the student an overview of how to plan frame and research decisions. The program details how to define your decisions and apply appropriate decisions frames. In addition the program teaches the learner how to avoid the problems of overconfidence and how to deal with uncertainty in decision making.  more...

Strategic Decision Making: Making the Right Decision Strategic Decision Making: Making the Right Decision offers the student an overview of how to generate options and select the best one. The program details how to develop numerous high-quality options as well as how to evaluate the options and make a final choice. In addition the program teaches the learner how to review and learn from his or her experience and the experiences of others.  more...

Strategic Decision Making: Advanced Decision Making In Strategic Decision Making: Advanced Decision Making you will learn how to use scenario planning to identify optimal decision outcomes and how to identify and manage linked decisions. You will also learn how your organization can benefit from employing strategic decision-making techniques. In addition you will learn how to use decision-making strategies to improve your negotiation skills.  more...

Conducting Meetings: Managing a Meeting Conducting Meetings: Managing a Meeting enables participants to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis brainstorming and decision making in a meeting as well as techniques for fostering creative thinking and for managing conflict among meeting participants.  more...

Business Ethics: Ethical Decision Making In Business Ethics: Ethical Decision Making you will learn about ethical dilemmas in business and a decision making process for solving them. You will also learn barriers and consequences to consider when making ethical decisions and the process for blowing the whistle when unethical situations arise.  more...

Team Participation: Decision Making in Teams In Team Participation: Decision Making in Teams participants explore the process of reaching consensus examine the challenges of doing so and develop the ability to make positive contributions to team decisions.  more...