Online Decision eLearning

CRITICAL THINKING ESSENTIALS CRITICAL THINKING ESSENTIALS  more...

Problem Solving and Decision Making Strategies Problem Solving and Decision Making Strategies  more...

Managing Six Sigma Team Performance ...and fully the many and diverse tools available for making decisions and solving problems in any Six Sigma project. A number of decision-making tools enable teams to generate and select creative improvement ideas, while a series of management and planning tools enable teams to implement and assess quality improvement throughout an organization. As team leaders with mastery over these tools,  more...

Nonparametric Tests in Six Sigma Analysis ... activity in Six Sigma projects in the areas of analysis, decision making, and change implementation. In conventional hypothesis tests called parametric tests a sample statistic is obtained to estimate a population parameter and hence requires a number of assumptions to be made about the underlying population; such as the normality of data. However, another category of hypothesis tests called  more...

Tools for Planning and Managing Six Sigma Project Opportunities ...ne the tools used in Six Sigma to help organizations make decisions and plan and communicate findings. These tools include affinity diagrams, interrelationship digraphs, tree diagrams, prioritization matrices, matrix diagrams, process decision program charts, and activity network diagrams. The course describes these tools, identifies their benefits, and uses real-life examples to show the  more...

Using Emotional Intelligence on the Job ...ing of how emotional forces can influence performance and decision making, learn how you can leverage emotions in a way that maximizes performance, and discover how you can shape your own and others' emotions in positive and mutually satisfying ways. The course will focus on using of empathy, particularly in confrontation scenarios, and on helping others to develop their own emotional  more...

Managing Projects within Organizations ...anding this context is critical to good planning and good decision making as the project progresses toward achieving its objectives. This course provides an overview of the project management discipline as outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition published by the Project Management Institute (PMI ). Specifically, it introduces the  more...

Core PMI Values and Ethical Standards ...rests fairly and objectively in order to make the ethical decision that will have the most far-reaching benefits. In this course, learners will explore the values underlying ethical decisions and behaviors as outlined in the PMI Code of Ethics and Professional Conduct. For each value, learners will be introduced to the integrity aspired to, as well as the mandatory conduct demanded of project  more...

Problem Solving The Fundamentals Problem Solving: The Fundamentals 'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem  more...

Problem Solving Determining and Building Your Strengths Problem Solving: Determining and Building Your Strengths Achieving your problem-solving goals typically involves applying problem-solving skills and tools through various steps in an established problem-solving process. Whatever you think of your current problem-solving skills, it is always possible to improve upon them, and even to develop new skills. To improve, you first need to assess  more...

Problem Solving Digging Deeper Problem Solving: Digging Deeper Norman Vincent Peale, who stressed the need for analyzing a problem at a granular level, once said, 'When a problem comes along, study it until you are completely knowledgeable. Then find that weak spot, break the problem apart, and the rest will be easy.' A fact-based, honest analysis happens at two key steps in the problem-solving process: first when you  more...

Decision Making The Fundamentals ...Decision Making: The Fundamentals To emphasize the need of a formal decision-making process, C. Wright Mills, an American sociologist and author, once said, 'Freedom is not merely the opportunity to do as one pleases; neither is it merely the opportunity to choose between set alternatives. Freedom is, first of all, the chance to formulate the available choices, to argue over them and then  more...

Decision Making Tools and Techniques ...Decision Making: Tools and Techniques Napoleon Bonaparte once said, 'Nothing is more difficult, and therefore more precious, than to be able to decide.' Good decision making means choosing the course of action that optimizes the return on your investment of resources. But before you can make a good decision, you need to first identify and evaluate your alternatives. Fortunately, a number  more...

Decision Making Making Tough Decisions ...Decision Making: Making Tough Decisions Making decisions in your personal and professional life is not always easy, especially when you're dealing with an uncertain or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between  more...

Conflicts of Interest in the Workplace ...mployee with a conflict of interest may make an impartial decision that benefits the employer, rather than the employee s own self-interest. However, because of the employee's conflict of interest, the decision might create the appearance of impropriety and the employee's intent or the decision might be called into question. Accordingly, it is best to proactively avoid, disclose and resolve  more...

Rightful Employment Termination ...o successfully defend the termination through appropriate decision making and documentation. An employer must be able to manage its workforce to accommodate the demands of its business. If employees are not performing as expected or if the company experiences a change in the business and fewer people are needed to perform the work some hard decisions must be made. Employers can minimize the  more...

Ethical Decision Making Simulation ...Decision Making Simulation Ethical distinctions are rarely distinct, which poses a problem for many businesses and their employees. How can decision makers ensure their policies and choices adhere to ethical standards and maintain a positive public image? The answer isn't simple, but by utilizing an ethical framework and weighing decisions against ethical filters, corporate officers,  more...

Introduction to Business Analysis Planning ...g a business analysis approach, using techniques like the decision analysis approach, process modeling and structured walkthroughs as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). This course also provides an overview of conducting a stakeholder analysis, including techniques such as RACI  more...

Planning Business Analysis Communication Monitoring ...t process, including techniques like problem tracking and decision analysis to create the requirements management plan. Finally, techniques for managing business analysis performance such as lessons learned workshops and utilizing metrics and key performance indicators are introduced. This course provides a foundational knowledge base of business analysis information so learners can effectively  more...

Preparing a Business Case ...thout a written business case, your chances of persuading decision makers within your organization to implement your new project idea, instead of a competing project, stand little chance. This course prepares learners interested in the development of effective business cases. You will learn what a business case is and when one is used, what research you need to do before you start to write a  more...

Writing a Business Case ...ess case will help you justify resource allocation to key decision makers and secure funding for your project. Otherwise, you may be eaten alive by the competition In this course, you will learn how to plan, write, and present a business case to persuade key decision makers in your organization that your proposal is a winning initiative. This course will show you the principles for  more...

Facilitating Meetings and Work Groups ...they get there. Trying to get everyone to agree or make a decision takes hours of discussion. No one is willing to take responsibility for action items. In this course, you will learn to avoid these and other pitfalls of work groups so you can approach your meetings without dread. You will start by identifying different types of groups: internal, external, on going, single-purpose and their  more...

Facilitative Tools and Formats Offering Options ...ect or quickly gathering the information needed to make a decision. You will learn to use multitasking formats as well as how to structure groups that are easy to debrief when the full group reconvenes. Other options abound. What about experiential learning techniques, structured go-arounds, or computer-aided meetings? Finally, you will explore the benefits and pitfalls of chart writing.  more...

Making Decisions Ethically Making Decisions Ethically What is an ethical decision? Many studies show that businesspeople have an intuitive understanding of right and wrong, but that they find difficulty in explaining their judgments. This course provides the conceptual framework for discussing business ethics and the tool kit for making ethical decisions.  more...

Business Ethics for Managers Business Ethics for Managers Managers perform a delicate ethical balancing act every day. They must meet their obligations to their employer, comply with laws and regulations, address the needs of subordinates, and obey their own consciences. In this course, managers with decision-making responsibility will explore ethical issues and will acquire specific skills for creating and maintaining  more...

Social Responsibility in Corporations Social Responsibility in Corporations An organization's ethical responsibilities don't end at the door of the factory or office building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical  more...

Approaches to Risk Management ... assistant, or merging corporate divisions, you're making decisions based on evaluating risks and benefits. When you need to make a difficult business decision, knowing the numbers can provide a clearer picture of your upside and downside. As an executive in today's explosive business world, your ability to take the right risk can mean the difference between an organizational win or disaster.  more...

Decisions and Risk ...Decisions and Risk Your success as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence.  more...

Applying Your Field Sales Approach ...ers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers' perceptions of you from vendor to sales consultant by addressing these important factors: asking the  more...

Completing Outbound Sales Calls ...this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved in a sales presentation, how to determine the most effective sales strategy for your sales call, and how to determine the customer's valuation of your product or service. In this course, you will learn the seven characteristics of effective sales  more...

Sales Communications Foundations ...them with the customer experience you offer. Every buying decision that has ever been made, or ever will be made, is an emotional decision rationalized with facts. Your communications skills are the crucial element behind stirring the emotions of your prospective customers and communicating the supporting facts that will lead to greater sales success. "Sales Communications Foundations" will  more...

Progressing through the Complex Sale Progressing through the Complex Sale High-value purchases impact across the whole organization. So it's not surprising that these buying decisions are made by those at the top. But getting to these decision-makers isn't easy, which is why selling at an executive level is a more complex operation that requires all the resources of the highly skilled salesperson. This course is directed at  more...

Delivering High-impact Sales Presentations ...meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (SAS) approach--presentation. First, you'll learn  more...

Delivering High-impact Territorial Account Sales TAS Presentations ...g you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to practically close the sale for you. First, you'll learn how to plan and develop a high-impact presentation. You'll then explore ways to successfully deliver the  more...

Service Desk Metrics and Outsourcing ...d users, and also to make changes where necessary. When a decision is made to outsource a Service Desk, there are also special considerations that must be planned to ensure that customers and users receive a consistent level of service. This course covers the purpose and importance of using metrics to evaluate the performance of a Service Desk, including metrics like average turnaround times  more...

Microsoft Windows Server 2003 The Network Services Infrastructure Conceptual an Microsoft Windows Server 2003: The Network Services Infrastructure Conceptual an Microsoft To identify the decision criteria involved in designing DNS and WINS solutions for a Windows Server 2003 network services infrastructure  more...

Microsoft Windows Server 2003 Designing RAS Services for the Network Infrastruc Microsoft Windows Server 2003: Designing RAS Services for the Network Infrastruc Microsoft To identify the options that provide remote access on a network infrastructure and the decision criteria involved in using each one  more...

Microsoft Windows Server 2003 Network Infrastructure and Active Directory Physi Microsoft Windows Server 2003: Network Infrastructure and Active Directory Physi Microsoft To identify the options and decision criteria involved in designing the Windows Server 2003 network infrastructure and Active Directory physical design  more...

Microsoft Windows Server 2003 Network Infrastructure Physical Design II - Inter Microsoft Windows Server 2003: Network Infrastructure Physical Design II - Inter Microsoft To identify the options that provide Internet connectivity within a network infrastructure and the decision criteria involved in using each one  more...

Basic Acct Principles and Framework ...e, accounting data is very critical to any organization's decision and control system. Managers, decision makers, external stakeholders, and interest groups take the basic accounting data, mix them with other external and supplementary information, and produce meaningful information used for decision making and control purposes. This course aims at familiarizing all learners with basic  more...

The Essentials of Budgeting for Non-financial Professionals ...r for providing targets and direction in their day-to-day decision making and control activities. The budget is a formal expression of the plans, goals, and objectives of an organization and familiarity with the essentials of the budget is expected at every level within that organization. This course aims to provide a basic understanding of budgets and their importance in allocating resources  more...

Principles of Acct Finance for Non-financial Professionals ...nalyzing financial information across all departments for decision making, directing, and controlling their resources and activities. Every activity or non-activity in an organization has financial implications and financial acumen is expected at every organizational level. Professionals and functional managers in every department and functional area should have a certain amount of comfort and  more...

Maximizing Productivity as a Remote Employee ...ing remotely is possible, necessary, or desired. Once the decision is made, the goal is to create and maintain a productive remote work environment. This course provides an introduction to telecommuting, including helping you determine whether telecommuting is right for you, given the type of job you have and the tasks involved. It also provides information that will be useful for helping you  more...

Oracle Database 11g R2 The RMAN Catalog Creataing Backups ... available. This knowledge allows you to make an informed decision on the best way to maintain the integrity of your data and the availability of your database. This course discusses how to create and manage the recovery catalog. It also explains how to configure backup specifications, including methods of optimizing a backup and how to use RMAN to create backups. This course is one of a series  more...

Critical Thinking Essentials What is Critical Thinking Critical Thinking Essentials: What is Critical Thinking? Critical thinking is something everyone does to some degree or another in their professional and personal lives. Almost all of your everyday activities require you to seek information, analyze alternatives, assess the alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a  more...

Critical Thinking Essentials Applying Critical Thinking Skills ...termines how well you work through complex problems, make decisions, and accomplish your goals. That's why developing critical thinking skills is so important. To think critically is a practical goal - one you can apply to every question, issue, or problem you face. This course explains how critical thinking promotes creative thinking. It also describes the skills required for critical thinking  more...

SAP Supply Chain Management SAP Supply Chain Management SAP SAP Supply Chain Management (SCM) is comprised of a collection of applications under the SAP system that enable advanced planning. Tightly integrated with SAP Enterprise Resource Planning (ERP), the SAP SCM system is used to streamline and optimize the supply chain by enabling automated decision making and providing improved analytical components. This course  more...

CompTIA Security 2008 Threat Migration ...o administrators as well as users to maintain security. A decision must be made as to whether or not the cost of adding additional security outweighs possible losses that may be incurred with current configurations. Companies are constantly deciding how much risk is acceptable. This course introduces methods used to perform core system maintenance, manage viruses and spyware, securing browser  more...

The Certificate Services Infrastructure in MS Win Server 2008 ...r 2008 AD CS that may be deciding factors in a business s decision to migrate or upgrade to AD CS, including Cryptography Next Generation, Web Enrollment, Online Certificate Status Protocol Support, and Network Device Enrollment Services. This course covers the objectives for Microsoft exam 70-647 PRO: Windows Server 2008, Enterprise Administrator. Passing the prerequisite MCTS exams and this  more...

Selecting the Right Candidate ...ocess, you can't simply coast now. You need to manage the decision-making process in a disciplined and intelligent way. It's important to remain objective when assessing candidates, drawing on job-related data, rather than letting personal biases steer you away from your hiring criteria. Following a logical system in making your decision will mean you find the candidate who will make a strong  more...

Preparing to Dismiss an Employee Preparing to Dismiss an Employee Dismissing an employee is never an easy task because it can be emotionally difficult. Also, dismissals can impact other employees and the company. If it's the right thing to do and you're well prepared, the dismissal can provide an opportunity for you to educate other employees, and improve employee morale and productivity. Being well prepared for dismissing  more...

Fundamentals of Organizations - Groups ...ch as fostering creativity, pooling skills, and improving decision-making and performance. But groups aren't always effective, so it's important to identify what makes groups effective and learn how to deal with obstacles that groups encounter. In addition to explaining the characteristics of successful groups, this course provides guidance on how to address employee resistance to  more...

The Value of Peer Relationships ...use of this, they are an important influence on strategic decision making. The bond between peers is the most basic relationship element in any organization, and it can stunt efforts for success or stimulate efforts that flourish. The unique character of each relationship in an organization may influence the entire group. This course examines the benefits of positive peer relationships. It also  more...

Managing Virtual Teams Managing Virtual Teams Virtual teams are emerging as the basic unit for conducting business of all types. Studies show that over 80 of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new  more...

Developing a Customer-Focused Sales Approach ...ocused sales approach is structured around the customer's decision-making process and unique needs. But how do you know what these really are? What keeps customers up at night and drives their key purchasing decisions? This course provides invaluable insight into how to better understand your customer's real needs and outlines the benefits and potential barriers to implementing customer-focused  more...

Ethical Decision-Making in the Workplace ...Decision-Making in the Workplace How do you go about making the best ethical decision possible? Sometimes there are gray areas between what is right and what is wrong. Do you have the tools necessary to ethically lead you in your work practices? When you are able to recognize areas in which ethical problems occur in the workplace and are aware of the various arguments and justifications  more...

Preparing to Communicate Effectively at the C Level ...es? Perhaps you have opportunities to influence executive decision-making, but don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and clarify your message, outlines the principles you should follow when approaching communications with senior executives, and provides important tips  more...

Managing Effective Business Meetings Managing Effective Business Meetings Ineffective meetings can waste time, veer off course, and fail to meet objectives. But with the right techniques, you can lead productive meetings that achieve their goals and leave participants with a sense of satisfaction and accomplishment. Whether regular, recurring, or set up to achieve a special task, all meetings follow a core process: from opening  more...

Legal Nurse Consulting Certificate Program ...sulting Certificate Program. College You have made a wise decision to pursue study and acquire the knowledge and skills needed to practice legal nurse consulting. This area of specialty practice is growing all the time and many nurses are using their skills to practice full or part time in this area. Legal Nurse Consulting is a very exciting and challenging practice specialty. I am sure you  more...

Social and Emotional Learning ...ion about the law and how it impacts the process and your decision. You will be given methods for identifying when discharge is appropriate and tools to help you prepare for the meeting. You will also learn specific techniques for communicating the decision and handling difficult employee reactions. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers  more...

Starting A Business?: How To Develop An Effective Business Plan ...e termination of a major project/initiative is the `right decision`, and companies can lose valuable time and resources by following a "top-down" plan that is not adjusted for significant changes. This course will discuss all of these key aspects of a Business Plan and students will be required to apply the gained knowledge through a number of essay exams. Additionally, the participants will  more...

Influence Your Customer to Take Action and Buy ...Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of selling, "getting action" is closing. But the word "closed" establishes an incorrect mind set for anyone who sells, since there`s nothing else to consider if you "close" a sale. Ideally, you want to think of helping the customer to buy. In this way you are "opening"  more...

Selling the Way Your Customer Buys Learn how to read your clients,adapt your presentation and build a solid business relationship. Effective client reading requires careful observation and listening skills. At the core of an effective sales relationship is the ability to act as a consultant who solves problems. Whether you spend six months or six minutes with someone, today?s buyers expect you to show you care, to pay attention to  more...

Management & Leadership Decision Support Systems Training Program This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making.  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ...pitfalls. This may be one of the most important financial decisions of your life. You?ll have to keep your cool, develop a plan, and follow it. In this course, that?s exactly what you will do, and experts in real estate will answer your questions along the way. How does a smart homebuyer decide which home to purchase? It all starts with a careful assessment of priorities. To buy a home the  more...

Choosing a Renewable Energy Installer ...decision to install either a solar or wind renewable energy system, what are the important questions to ask potential installers? This online class helps you locate installers, and covers important considerations and characteristics to look for. Also, we cover installation considerations, including what you can do to help. Student has access for 30 days but may complete the course sooner.  more...

Customer Service Plus ..., where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He  more...

Demanding Customers ...mer might be shy and help an undecided customer come to a decision. It will help to deal with a customer who isn ™t right, but who is a customer, and who with skill will still be one in the future. This course can be completed as quickly as you care to. Student is given 90 day access. Demanding Customers The Demanding Customers course guides sales and service providers through a  more...

Doing Business in China ...les to be used as learners apply their skills on the job. Decision Point activities allow learners to work toward an outcome in an interactive environment. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick  more...

Management & Leadership Decision Support Systems Training Program ...ficiently implement a system of management and leadership Decision Support and decision making. In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization's longevity and success. This course provides a proactive method of effective and efficient decision making. The decision making process takes into account decision support data. This  more...

SalesPlus ..., where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He  more...

The Art of Active Listening ..., where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He  more...

Sexual Harassment in the Workplace Series ... use real world situations to illustrate course concepts. Decision Point activities allow learners to work toward an outcome in an interactive environment. Exercises allow learners to practice in the actual application being studied. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill  more...

Build Your Own BIZ - How to Fire Firing an Employee may be the most difficult function you have to perform. How to Fire will help you get through this difficult process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Doing Business in India ...les to be used as learners apply their skills on the job. Decision Point activities allow learners to work toward an outcome in an interactive environment. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick  more...

Mastering Presentation Skills for the Workplace ...Audio accompanies each lesson page throughout the course. Decision Point activities allow learners to work toward an outcome in an interactive environment. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in  more...

Analyzing Cash Flow Statements ...decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement analysis focuses on determining your company's ability  more...

Overview of Managerial Accounting ...ncial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and managerial accounting approaches will provide you with the concepts,  more...

Cost Accounting Decisions ...ncial information to business managers and other internal decision makers of an organization. This course examines how cost accounting information is gathered, and how it is used by business professionals to make effective decisions. Topics such as Cost-volume-profit (CVP) Analysis, Standard Costing and Variance Analysis, and Activity-based Costing (ABC) will provide you with the concepts,  more...

The Income Statement and Balance Sheet Connection This course examines in detail the relationship between the Income Statement and the Balance Sheet, how the line items on each statement relate to the other and correlate to business activities and decision-making. The course introduces common methods of analysis when using these financial statements to measure a business's financial performance.  more...

Ratio Analysis for Financial Statements This course introduces the learner to ratio analysis and how ratios are used in analyzing financial statements. Ratio analysis is used by businesses, investors, creditors, and stockholders in decision-making. Up-to-date audited reports from past and current financial statements are used to secure the most accurate ratio analysis results.  more...

Conducting the Behavioral-based Interview Interviewing is no longer a process of interrogation. In fact, the previously held view that an interview is an opportunity for an interviewee to "sell" himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the  more...

Managing Delegation Do you want to increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and  more...

Managing and Maintaining Brand Equity There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over  more...

Competitive Factors in Strategic Marketing You've got a great idea for a new product or service for your organization, or a major enhancement for an existing one. Now you've got to present the case to the decision-makers to go forward. What kinds of topics should you include in your strategic marketing plan? In this course you'll learn exactly what to consider as you develop and present your plan, including market data and competitor  more...

The Role of Critical Thinking in Organizations ...undation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and generate productive ideas. They are intellectually competent to chart new  more...

Developing Fundamental Critical Thinking Skills ...increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches you through the acquisition of an array of critical skills that can help you improve your information processing and delivery agility. You also will learn how to maximize your  more...

Strategies for Facilitating Critical Thinking "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

Critical Thinking Skills for Managing ...decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination." Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical Thinking  more...

Organizational Scope of Critical Thinking "In any complex environment systems are necessary, but they must serve an organization rather than become its masters." This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...

Making the Right Outsourcing Decision To recognize the strategies, the benefits, and risks that are associated with an outsource project.  more...

Choosing the Best Applicant ...decisions is always difficult, and that applies particularly to choosing a new employee. This course will show you the most effective methods for evaluating and choosing the best applicants. It will show you how to analyze the information from the interview ? by working in a focused framework ? and how to compare candidates. You will examine and avoid the most common problems with decision  more...

Strategic Decision Making The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM, ERP,  more...

Redesigning Your Organization Part II What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making  more...

The Principles of Financial Management Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all  more...

Lawsuits and Negotiations ...le business disputes. In addition, this course treats the decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and avoiding costly litigation. It examines forms of alternative dispute resolution, including negotiation,  more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,  more...

A Workable Solution for Internal Clients ... consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You don't want to be seen as a "visitor" who simply  more...

Sales Skills The Fundamentals ...ps of the sales process, how to understand their client's decision-making practices, and the meanings of commonly used sales terms. In addition, participants will learn how to establish credibility and how to take a proactive approach to sales. Learn To Ask specific questions to understand people's decision-making practices. Establish  more...

Sales Skills Prospecting Addressing Needs ... participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To Implement the six steps of the  more...

Sales Skills Overcoming Obstacles ... Ask specific questions to help them understand clients' decision-making practices. Complete nine steps when creating a sales presentation. Create presentations that are persuasive, stimulating, focused, and flexible. Determine a client's true objections. Use interpersonal and  more...

Essentials of Business Law Employment Law Essentials of Business Law: Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute  more...

Essentials of Business Law The Legal Environment ... sources of law. Predict a judge's decision using the concepts of stare decisis and precedent. Simulation Overview: In this simulation, you will meet with Maggie Roberts, one of Icon's most experienced attorneys. Maggie has represented Icon in several different contract disputes. She will ask you a number of questions designed  more...

Strategic Management Establishing Strategic Focus ...ent. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management process successful. Learn To Recognize the definition of strategic management. Apply appropriate terms and language to strategic management situations. Identify benefits gained from  more...

Competitive Intelligence Analysis Dissemination Competitive Intelligence: Analysis and Dissemination offers the student an overview of the competitive intelligence (CI) process and how to analyze and distribute results in an organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI  more...

Managing Business Risk Financing Contingency Planning ... Identify factors influencing a company's decision to self-insure. Simulation Overview: In the simulation at the end of this unit, Icon Industries has increased its influence as a corporate powerhouse. Through strategic investments, Icon's business investors have positioned the organization for diversification in the near future.  more...

Principles of Marketing Fundamentals of Marketing ... and recommendations, but you will need to make the final decision on developing the marketing mix. You will need to consider the elements that go into a marketing mix to make choices that help Icon reach its profit goals for each product. Unit 3: Market Identification (1 hour) Identify a target opportunity. Identify the definition of market  more...

Business Intelligence ...rgeted: Top management; Middle management (in particular, decision makers). The users should be confident users of their PC Technology. Knowledge regarding the possibilities of a standard ERP system (Enterprise Resource Planning). A knowledge of business administration and cross-functional process know-how are important prerequisites. If possible first practical experiences within sections of  more...

Process and Function Modeling ... Duration: 1 - 2 Hour(s) Identify the purpose of a decision point. Identify the critical concepts associated with decision points and conditional flows. Identify the decision points, given the business requirements. Identify the critical concepts of external interfaces. Identify when an external interface should be modeled as an organization unit. Identify when an external  more...

Oracle8 Performance Tuning Strategies and Techniques ...tion processing systems (OLTP). Identify the demands of decision support systems (DSS). Describe the data access methods to enhance performance. Define appropriate use of B-tree, bitmap and reverse key indexes. Define appropriate use of index-organized tables. Define appropriate use of clusters. Define appropriate use of histograms. Unit 5: Generic Operating System Tuning  more...

SQL Server 7 0 Designing Implementing Data Warehouses - Part 1 ...s will learn to identify the characteristics of different decision support systems and components and tools used in data warehousing; identify the different techniques for gathering data; identify the basic requirements of the data warehouse; and identify the guidelines for determining various analysis requirements. L earn To: Identify the characteristics of different decision support  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 2 ... Identify the reasons why OLTP systems are inadequate for decision support. Identify the OLAP Services features. Identify the features of the OLAP Services architecture. Match the activities in building an OLAP Data Warehouse with the tasks involved in the activities. Identify the advantages of aggregation. Select the most appropriate table to answer a given user query. Identify the  more...

Designing for Cisco Internetwork Solutions Part 1 ...ign. Identify guidelines for creating a network design decision table. Identify considerations for assessing the scope of the network design process. Identify the steps for identifying required information. Unit 3: Network Design and Implementation (2 hours) Identify guidelines for documenting the existing infrastructure of a network. Identify guidelines for performing an  more...

Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat Course Overview Microsoft Windows 2000 Designing a Directory Services Infrastructure Part 1: Naming and Delegation Strategy is the first course in this series. Its focus is showing the learner how to analyze company's organizational requirements. It also covers how to design for the common architectural elements of Active Directory. It also covers the design considerations in relation to Naming  more...

Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat ...ntify guidelines for choosing domain names. Identify key decision guidelines for designing a DNS naming strategy. Identify the considerations for using an internal private naming strategy. Identify the implications of using a delegated subdomain name for the internal network. Identify the implications of retaining a single DNS domain name for both the private and public networks. Identify  more...

Career Development Professional Networking ... Follow guidelines for ensuring a positive influence on decision makers. Simulation Overview: In this simulation, you are a Marketing Coordinator at Icon's Power Systems division. It has been your lifelong aspiration to live and work in England, and you are now actively trying to take your career in that direction. You are meeting with your  more...

Strategic Decision Making Series The Strategic Decision Making Series includes the following courses: Strategic Decision Making: Preparing to Make Decisions Strategic Decision Making: Making the Right Decision Strategic Decision Making: Advanced Decision Making To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Office XP - Planning Collaborative Solutions Curriculum ...e intended audience for this curriculum includes business decision makers, IT Executives and Managers, and knowledge workers who make strategic decisions about implementing collaborative solutions. Candidates will be proficient in Microsoft Office (any version). It would be an advantage to have used Microsoft SharePoint Portal Server, Microsoft Exchange 2000 Server, Microsoft SQL Server 2000,  more...

Office XP Collaborative Solutions Part 1 ... The intended audience for this course includes business decision makers, IT Executives and Managers, and knowledge workers who make strategic decisions about implementing collaborative solutions. Candidates will be proficient in Microsoft Office (any version). It would be an advantage to have used Microsoft SharePoint Portal Server, Microsoft Exchange 2000 Server, Microsoft SQL Server 2000,  more...

Office XP Collaborative Solutions Part 2 ... The intended audience for this course includes business decision makers, IT Executives and Managers, and knowledge workers who make strategic decisions about implementing collaborative solutions. Candidates will be proficient in Microsoft Office (any version). It would be an advantage to have used Microsoft SharePoint Portal Server, Microsoft Exchange 2000 Server, Microsoft SQL Server 2000,  more...

Business Travel Safety Forming a Corporate Travel Safety Program ...to markets in Asia and South America. As a result of this decision, some employees will need to travel extensively. To prepare for this increase in travel, and in light of recent international emergencies, it has been decided to develop a travel safety program. You are meeting with Robin Carlson, a Human Resources Specialist, Dean Kramer, a Health and Safety Officer, and Bryce Drew, a Human  more...

Creativity Innovation Increasing Personal Creativity ... Use ways to be more adventuresome to reach a decision. Use the guidelines for generating good ideas. Solve a problem through creative thinking. Audience This program is written for any employee in an organization who wants to learn how to stimulate his or her creativity. Deployment Options e-Learning Accreditation  more...

Creativity Innovation Promoting Team Creativity ...blem. Use creativity to make a decision. Audience This program is for managers or team leaders who want to learn how to develop creative teams and conduct creative team sessions. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Budgeting Capital Budgeting ...ided a scenario, correctly identify the capital budgeting decision being made. Calculate the depreciation of an asset using the straight-line method. Identify and apply formulas for discounting cash flow. Calculate discount rates. Sequence the steps managers should follow when  more...

Economics Basic Concepts in Microeconomics ...c concepts and issues. Such things as market behavior and decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. Learn To Plot the effects of changes in price on a demand curve. Plot the effects of a change in price on a  more...

Economics Products and Markets ... Learn To Describe the decisions facing all firms. Recognize how firms maximize profits in the short run. Generate a long run cost curve. Recognize how price is determined in a perfectly competitive industry. Recognize how a monopoly can arise.  more...

Communicating w Difficult People Handling Difficult Co-Workers ...as or opinions and ultimately you must take charge of the decision making. In this simulation, you must seek to understand how her personality contributes to the workplace problems you experience with her, and respond appropriately to those conflicts. Unit 2: Coping with a Difficult Co-worker (0.5 - 1 hour) Apply the appropriate coping technique for each personality  more...

Call Center Mgt Measuring Quality Performance ... Gain employee approval for a new scheduling decision. Identify reports that call center managers should use. Apply guidelines for communicating to executives. Audience The target audience for this series is all center managers who want to find ways to help their inbound call centers run more effectively. Deployment  more...

Customer Relationship Mgt eCRM ...M in order to ensure that your team will make an informed decision. Unit 2: eCRM Automation (0.5 - 1 hour) Identify eCRM opportunities for automating a company a a s marketing processes. Identify eCRM opportunities for automating a company a a s sales processes. Identify eCRM opportunities for automating a company a  more...

Interviewing Skills Conducting an Interview ...d follow up appropriately with a candidate after a hiring decision has been made. Learn To: Follow the correct processes involved in conducting an interview. Identify various methods for addressing difficult interviews and avoiding discrimination. Identify how to manage bias and evaluate the candidate to make an effective hiring decision. Follow the correct processes and  more...

Decision Making Problem Solving Decision Making Fundamentals ...Decision Making & Problem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish  more...

Decision Making Problem Solving Problem Solving Fundamentals ...Decision Making & Problem Solving: Problem Solving Fundamentals, you will learn to use a systematic approach to solve problems. In this program, you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled.  more...

Leading the Way Learning to Lead ... supervisors, and team leaders, with responsibilities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1 : The Leader (0.5 - 1 hour) Identify the three components of leadership.  more...

Strategic Decision Making Preparing to Make Decisions ...Decision Making: Preparing to Make Decisions offers the student an overview of how to plan, frame, and research decisions. The program details how to define your decisions and apply appropriate decisions frames. In addition, the program teaches the learner how to avoid the problems of overconfidence and how to deal with uncertainty in decision making. Learn To  more...

Strategic Decision Making Making the Right Decision ...Decision Making: Making the Right Decision offers the student an overview of how to generate options and select the best one. The program details how to develop numerous high-quality options, as well as how to evaluate the options and make a final choice. In addition, the program teaches the learner how to review and learn from his or her experience and the experiences of others. Learn To  more...

Strategic Decision Making Advanced Decision Making ...Decision Making: Advanced Decision Making, you will learn how to use scenario planning to identify optimal decision outcomes, and how to identify and manage linked decisions. You will also learn how your organization can benefit from employing strategic decision-making techniques. In addition, you will learn how to use decision-making strategies to improve your negotiation skills. Learn To  more...

Business Problem Solving Problem Solving Fundamentals In Business Problem Solving: Problem Solving Fundamentals, you will learn about the need for problem solving, the ineffective responses to problems, and the elements of an effective solution. The program also provides a description of the skills that effective problem solvers possess. Additionally, the program provides you with definitions and strategies for overcoming barriers to solving  more...

Business Problem Solving The Problem Solving Process In Business Problem Solving: The Problem-Solving Process, you will learn the three phases of the problem-solving process and how to complete each phase. The program also gives you several processes for generating solution options and a method for prioritizing problems. By applying the information in this program, you will be able to identify a problem's root causes, develop and implement an  more...

Business Problem Solving Critical Thinking Info Analysis In Business Problem Solving: Critical Thinking and Information Analysis you will learn multiple analysis techniques as well as the different methods to reach conclusions. The program gives you a process for thinking logically and creatively. Additionally, the program provides you with processes and guidelines for both quantitative and qualitative analysis techniques. By applying the information in  more...

Business Problem Solving Problem Solving Teams ...er of a team created to address this problem and make the decision that is in the company a a s best interests. Your goals are to effectively manage a problem-solving team and overcome the barriers of a problem-solving team while you lead the meeting. Unit 2: Driving a Successful Problem-Solving Team (1 - 2 hours) Sequence the steps for motivating team members.  more...

Conducting Meetings Managing a Meeting ...need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead meeting discussions through a logical sequence of activities to arrive at well-informed and well-thought-out decisions.  more...

Correcting Performance Problems Disciplining Employees ...h Carla to prepare for the disciplinary interview. A good decision regarding the disciplinary action and thorough preparation will demonstrate to Carla and her supervisor that you are capable of handling the interview successfully. Unit 2: Conducting a Disciplinary Meeting (0.5 - 1 hour) Identify guidelines that will enable you to conduct an effective disciplinary  more...

Total Quality Management Implementation and Tools ... Identify the steps in constructing a process and decision program chart. List the three aims of Quality Function Deployment. Recognize how to examine performance using benchmarking. Audience This curriculum is aimed at all individuals who wish to input to and improve quality within their organization. Deployment Options  more...

Business Ethics Ethical Decision Making ...Decision Making, you will learn about ethical dilemmas in business and a decision making process for solving them. You will also learn barriers and consequences to consider when making ethical decisions and the process for blowing the whistle when unethical situations arise. Learn To Identify common influences in the decision-making process.  more...

Business Ethics Organizational Ethics ... Follow the process for making a decision when social responsibilities clash. Audience Supervisors and upper level managers who have the power to develop legal compliance programs and create an ethical culture. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options  more...

Managing High Performers Creating a Retention Strategy Managing High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. Learn To The importance of training  more...

Organizational Crisis Mgmt Managing a Crisis ... outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for example, product recalls, executive departures, strikes, environmental crises, crime, and terrorism. Learn To To recognize the real crisis. To  more...

Advanced Project Mgmt Portfolio Management In Advanced Project Management: Portfolio Management, you will learn the functions of portfolio management, the types of portfolios, and how to select and prioritize projects. You will also learn ways to maintain a balanced portfolio and track and allocate resources. Learn To Select the points to consider when assessing a project a a s a a a fit a a  more...

Team Leadership Conducting Productive Team Meetings ...blem solving. Identify pitfalls of decision making. Facilitate effective decision making. Simulation Overview: In this simulation, you will be meeting with Ronald Spear, David Morris, and Cindy Becker, all of whom are Systems Analysts with Icon. As their supervisor, you will need to effectively conduct a  more...

Team Conflict Overcoming Conflict with Communication ...orporation. The Vice President of Production has made the decision to bring in an outside consulting firm to evaluate the Production Department due to a recent decline in productivity. The production management team was only recently notified of this decision, and a number of managers in the department feel that bringing in an outside consultant is unnecessary. As one of Icon's Production  more...

Team Participation Decision Making in Teams ...Decision Making in Teams, participants explore the process of reaching consensus, examine the challenges of doing so, and develop the ability to make positive contributions to team decisions. Learn To Apply best practices for making team decisions. Understand and avoid 'groupthink,' in which team members become complacent about  more...

Virtual Teams The Fundamentals ...ive office, the technologies used to communicate and make decisions in a virtual setting, and the obstacles virtual teams must overcome for success. Learn To List the main types of alternative office arrangements. Apply techniques to overcome the challenges of teleworking. Identify four ways virtual team  more...

Virtual Teams Participating in Virtual Meetings ... effectiveness and four methods virtual teams use to make decisions. Learn To Use team-building activities to enhance relationships among virtual team members. Build trust with members of a virtual team. Apply techniques to overcome a virtual meeting's ineffectiveness. List the  more...

Project Teams Applying Team Building Techniques ... team member. Recognize methods of decision making that are available to project teams. Reach consensus in a project team meeting. Simulation Overview: In this simulation, you are the leader of a project team that is determining whether to develop and release a new version of existing software, or  more...

Cross-Functional Teams Cross-Functional Team Development ...tails how to develop time lines and how to make consensus decisions. The program also provides information about encountering and overcoming task achievement challenges, as well as evaluating and recognizing team successes. Learn To Apply the guidelines for effective team communication. Conduct and facilitate a cross-functional team  more...

E-Commerce Implementation Issues This course provides the learner with information and case studies highlighting the issues associated with E-commerce Implementation. Learn To: Identify the components of a basic e-commerce Web site. Identify the functions of online storefront systems. Identify the role of user access control and authentication software in selling products online. Identify key payment  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS ... situation. Identify the appropriate RRAS implementation decision to achieve business goals. Analyze the ability of an RRAS network design to achieve business goals. Identify the benefits of implementing RADIUS. Identify the appropriate decision to optimize RADIUS security in a specific situation. Match RADIUS availability guidelines with their benefits. Match RADIUS performance  more...

Windows 2000 Designing a Network Infrastructure--Part 3 WANS ... situation. Identify the appropriate RRAS implementation decision to achieve business goals. Analyze the ability of an RRAS network design to achieve business goals. Identify the benefits of implementing RADIUS. Identify the appropriate decision to optimize RADIUS security in a specific situation. Match RADIUS availability guidelines with their benefits. Match RADIUS performance  more...

Windows 2000 Designing a Network Infrastructure--Part 4 Implementation ...es, situations for managing global catalogs and LDAP, and decisions for designing Dfs topology to meet various business requirements. Audience This course is targeted to System Administrators and MIS Administrators. It is expected that students will take courses 72410 - 72412, Microsoft Windows 2000: Administration Series, courses 72413 - 72420, Microsoft Windows 2000 Installation,  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...decision making processes which a System Administrator and other IT decision makers undergo when moving from an NT 4.0 environment to Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT environment which should  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...decision making processes which a System Administrator and other IT decision makers undergo when moving from an NT 4.0 environment to Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT environment which should  more...

Decision Making Problem Solving Series The Decision Making & Problem Solving Series includes the following courses: Decision Making & Problem Solving: Decision Making Fundamentals Decision Making & Problem Solving: Problem Solving Fundamentals To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Business Problem Solving Series The Business Problem Solving Series includes the following courses: Business Problem Solving: Problem Solving Fundamentals Business Problem Solving: The Problem Solving Process Business Problem Solving: Critical Thinking and Information Analysis Business Problem Solving: Problem Solving Teams To review individual course descriptions, please return to the previous page and select the  more...

Business Ethics Series The Business Ethics Series includes the following courses: Business Ethics: Ethical Decision Making Business Ethics: Managerial Business Ethics Business Ethics: Organizational Ethics To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Team Participation Series The Team Participation Series includes the following courses: Team Participation: Teamwork Fundamentals Team Participation: Team Communication Team Participation: Resolving Conflict in Teams Team Participation: Decision Making in Teams To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

SAP R 3 QM in Procurement The Computer Based Training course (CBT) SAP R/3 QM in Procurement aims to provide all the employees working in the inspections area of your company, who want to learn more about SAP software or who are planning to work with it, with the knowledge to deal with QM within the R/3 System. The first unit explains how Quality Management is integrated in Materials Management and discusses the variants  more...

E-Business Part 6 Working with Employees ... Identify the benefits of an intranet for organizational decision-making. a Identify the benefits of an intranet for departments within an organization. a Identify the role of knowledge management applications in the development of business strategies. a Identify features of knowledge management. a Identify ways knowledge management uses e-Business technology to  more...

Managerial Leadership Leading Through Change ...ager. With the introduction of a new line of servers, the decision to discontinue Icon's popular Majestic line has been met with some dissatisfaction. You must meet with Dean to proactively address his concerns and effectively motivate him through the change process. In addition, the performance of Marcus's workgroup has suffered because of the change, and you will need to use the  more...

Frontline Leadership Preparing to Lead Frontline Leadership: Preparing to Lead offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult  more...

Executive Level Leadership Change The Executive Leader ...tions. The company's board of directors has just made the decision to merge two of Icon's operating divisions into a single, expanded unit. You will be meeting with Drew Canfield, John Cunningham, and Mary Aberdeen, three of Icon's executive level leaders. To complete the simulation, you must effectively communicate the reasons for the change, as well as when and how the change will take place.  more...

Operations Management Operations Management Tools ...e organization. The program provides processes for making decisions and solving problems. In addition, the program offers the student examples of maintenance strategies, ways to apply learning curves to operations, and E-commerce options that can enhance operations management. Learn To Identify how transportation costs can be minimized  more...

Organizational Behavior Organizational Dynamics for Individuals Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Learn To Identify OB dependent variables demonstrated by an employee. Identify types of power. Avoid  more...

Organizational Behavior Organizational Group Dynamics ...amics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Learn To Sequence the stages of group development. Sequence the steps for creating a team.  more...

Project Leadership Overcoming Obstacles ...s how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders within an organization. Learn To Identify reasons why communication within a project team can fail. Identify  more...

Windows Server 2003 Planning Network Infrastructure Part 1 ...d NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify elements of the network design process. To match key technologies and services integrated into a Windows Server 2003 network infrastructure with their functions. To  more...

Windows Server 2003 Planning Network Infrastructure Part 1 ...d NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify elements of the network design process. To match key technologies and services integrated into a Windows Server 2003 network infrastructure with their functions. To  more...

Windows Server 2003 Planning Network Infrastructure Part 2 ...d NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To sequence the stages in the DNS client name resolution process. To identify factors to consider when planning DNS server placement. To match DNS server roles with their most  more...

Windows Server 2003 Planning Network Infrastructure Part 2 ...d NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To sequence the stages in the DNS client name resolution process. To identify factors to consider when planning DNS server placement. To match DNS server roles with their most  more...

Windows Server 2003 Planning Network Infrastructure Part 3 ...d NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify key features of IPSec. To identify IPSec rules for an IPSec connection. To match default IPSec policies with their uses. To match network  more...

Windows Server 2003 Planning Network Infrastructure Part 3 ...d NLOs that allow the learner participate in parts of the decision-making process of planning a network infrastructure. Learn To To identify key features of IPSec. To identify IPSec rules for an IPSec connection. To match default IPSec policies with their uses. To match network  more...

Oracle Application Server 10g Administration Part 2 ... HTTP server, and Oracle Web Cache. The course encourages decision-making skills through an interactive tool that simulates real-life scenarios that the target audience may encounter. Learn To: Identify methods of managing Oracle Application Server (OracleAS) by using its Application Server Control (ASC). Identify characteristics of the Oracle Process Management and  more...

Behavior Putting Your Best Foot Forward Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new  more...

Organizational Behavior - Organizational Group Dynamics Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization.  more...

Six Sigma Management and Planning Tools In the 1970s, a group of seven "new" tools for quality management were developed in Japan. When they reached America in the 1980s and 1990s, they were renamed the Management and Planning (MP) tools. Used separately or in combination, they are powerful tools in the Six Sigma?? approach for insuring quality and continuous improvement. This course will cover the seven tools--affinity diagrams,  more...

Enterprise Analysis and Making a Business Case Enterprise analysis is a key knowledge area in the practice of business analysis. During enterprise analysis, the business analyst identifies business opportunities, builds a business architecture framework, and determines the best project investment path for the enterprise. From this, the business analyst puts forward a business case, which provides an overall justification for the project. In  more...

Analyzing Requirements Using Models ...iented, and structured analysis methodologies. Though the decision of which methodology to use depends on the culture and standards of the organization, a business analyst can only properly represent the solution by first understanding each of the modeling techniques. This course will examine how to use process and flow, data and behavior, and usage models to analyze requirements. This course  more...

Executing Monitoring Controlling and Closing a Project ...ocess Group involves bringing the project to closure; the decision to finalize the project and its phases or cancel the project will depend upon the situation.The three Process Groups covered in this course entail many processes that are designed to manage progress, measure performance, take corrective action if need be, and document lessons learned. Competent project managers understand that  more...

Special Design Tools ...IZ and axiomatic design have been developed to aid design decision making and related problem solving. It looks at the work of Genrich Altshuller, an engineer born in the former Soviet Union in 1926, who worked in the Soviet Navy as a patent expert in the 1940s. Altshuller's curiosity about problem solving led him to discover that over 90 of the problems engineers faced had been solved  more...

Creative Problem Solving The Creative Problem Solving title is a series of ready to deliver courses that will give you a basic framework for problem-solving and decision-making in today's business environment.  more...

Managing Teams An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within teams, the practical aspects of operating teams and group dynamics.  more...

Effective Negotiation Skills Every day we are involved in negotiations of one form or another. Even though negotiations are an integral part of our lives, techniques for managing these situations are not instinctive; they must be learned. Experienced negotiators make a conscious decision about what type. This class is offered online and on-site as a customized program.  more...