Decision Web-based Seminars - Training Resources

Use Customer Service to Win Loyal Clients ...ur Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones. The service your customers  more...

Entrepreneurial Innovation for Solopreneurs ...ow to: Develop a sound business idea using common-sense, decision-making processes Listen for your inner voice to bring the idea from your subconscious Analyze your idea to determine if it makes good business sense Sell the idea to garner community support and find potential financial backers Destroy your self-defeating voice that prevents you from pursuing new ideas As an added bonus,  more...

Establish A Solid Foundation for Your Small Business ...ur business and community mission statements Make better decisions using a common-sense, decision-making formula Become mentally tough to win business and survive tough challenges Analyze any business investment using a 7-step system Destroy your self-defeating voice that keeps you from achieving your goals As an added bonus, the first 50 registrants receive 'Use Teamwork As Your  more...

Establish A Solid Foundation for Your Small Business ...ur business and community mission statements Make better decisions using a common-sense, decision-making formula Become mentally tough to win business and survive tough challenges Analyze any business investment using a 7-step system Destroy your self-defeating voice that keeps you from achieving your goals As an added bonus, the first 50 registrants receive 'Use Teamwork As Your  more...

Master Cold Calling to Drive Revenue ...r ID to voicemail to professional screeners, reaching the decision-maker has never been more challenging. When you finally reach them, you have a mere few seconds to capture their attention or you get the dreaded click and opportunity is lost. For most sales people, the prospecting call begins the sales process - but if you can't reach or engage the decision-maker, the sales pipeline quickly  more...

Influencing Anyone and Everyone Whether we want to influence our management, negotiate with vendors, or create partnerships with other department or company leaders, we need to know how build trust and form strong partnerships that are a win-win situation for both parties. This session will cover: Understanding different communications styles Understanding how people want to receive information Understanding the  more...

Survive and Thrive In Economic Turbulence ...ff clearly...without emotionthat may otherwise cloud your decision-making ability Clarify and clearly express what you expect of your team or staff Examine the alignment of your corporate culture with current productivity to find energy leaks, financial drains, and areas to prioritize for improvement. Learn to draw out the highest contribution from your staff members Understand  more...

A Seat at the Table ...Decisions at the Executive Level Are you a sales person who sells their wares or a business person who builds solutions? If you are tasked with calling into the executive suite, you best be the latter as the traditional seller will fail here. Executive-level selling requires a completely unique skill set, not only to get in the door, but to get the deal done. Marc Miller, author of 'A Seat at  more...

Managing Difficult Employees In Key Positions ...en more problematic. When leadership power, authority and decision-making fall into the hands of an employee with poor or non-existent people skills, you are likely to be losing up to 40% of your profits: money going out the door due to unresolved conflicts, resentment, illness and lost productivity. You cannot afford this. You might be tempted to fire them in a fit of frustration, but, that  more...

Successful Trade Show Strategies In A Down Economy ...action is to skip the show this year, it may not the best decision for your company. How do you select the right shows and maintain a strong booth presence when your dollars are limited? Barry Siskind, author of 'Trade Show Marketing' and a 25-year trade show expert, empowers business leaders by providing them with a methodology to select the trade shows that provide the best return on  more...

Restore Employee Trust After A Workforce Reduction ...estoring the productivity of the team. You made the tough decision to downsize; now you need to regain the trust and confidence of your employees to ensure your firm succeeds in these difficult times. Organizational leadership expert, Dianne Crampton helps companies get back to work following the pain of a layoff. Nominated for Inc. Magazine s small business award for her trusting-workplace  more...

Success Strategies for Small Business Owners ...Decision Making. Answer the question: Where do I spend my time, energy and money for the best possible gain! The economy is forcing you to work harder than ever on your business, but the hard work isn't paying off. You find you busy but not as effective as you could be. You are being pulled in a million different directions. Things are not getting done and your frustration level has reached  more...

How To Be An Online Spy ...les proposals, new product information, current partners, decision maker contact information, and more. How to spy on people. Find out someone s political affiliation, where they donate, how they spend their free time, even their golf scores and the value of their homes. How to use what you find. There are tactful ways to use information when meeting with clients and prospects, and ways  more...

How to Handle Customers Who File for Bankruptcy ...ore headaches, you need to know the ramifications of your decision. Philip P. Philbin, Certified Credit Executive (CCE) with the National Association of Credit Management (NACM) and 35-year expert, helps business executives navigate through the murky waters of claims traders. Sell the claim to a trader without doing your homework could result in your company getting sued by the very claims  more...

Use Customer Service to Win Loyal Clients ...ur Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones. The service your customers  more...

Secrets to Successfully Cold Calling Executives ...ng effective. By immediately reaching the executive-level decision maker, you can reduce the sales cycle and be better positioned to win the account. If you want impressive results from your cold calls start at the top! Leslie Buterin, author of 'Secrets to Scheduling the Executive-Level Sales Call,' teaches sales people how to reach executive-level decision makers through effective cold  more...

Fearless Cold Calling ... Winning phrases and opening lines to reach the top decision maker on your first try Easy-to-implement techniques to get you into the executive s office even if you are the 100th salesperson to call from your company How to get past the gatekeeper even if you blew it the first time Steps to overcome price objections and other 'turn-offs' that would keep even the toughest  more...

The Cold Calling System That Works! ...Decision Makers to Skyrocket Sales! Sales professionals find cold calling painful. But if they don't do it and do it well they have no sales. Prospecting is a slow, uncomfortable process as you strive to reach the top decision maker. If you can't 'Reach The Top Dog,' you can't generate sales and your income is at risk! Leslie Buterin, author of 'Secrets to Scheduling the Executive Level  more...

Send Me Something in Writing! Dead-End or Opportunity? You made it to the gatekeeper talked to the executive and now they asked for 'something in writing.' It sounds like the classic brush off so you stuff the company brochure in the mail. It won t go anywhere or will it? Leslie Buterin, author of 'Secrets to Scheduling the Executive Level Sales Call,' and founder of 'Reach the Top Dog' methodology, revolutionized the  more...

Leverage Buyer Styles to Win More Sales ...from closing more Finally, you have the meeting with the decision maker that you have chased for months. No sale! You just could not make a connection with her. Was the prospect a jerk or was it your approach that caused the meeting to go badly? Sales people who approach every prospect the same way have a 75% chance of blowing the meeting! There is a critical factor they are missing Andy  more...

Use Customer Service to Win Loyal Clients ...ur Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract new ones. The service your customers  more...

How to Handle Customers Who File for Bankruptcy ...ore headaches, you need to know the ramifications of your decision. Philip P. Philbin, Certified Credit Executive (CCE) with the National Association of Credit Management (NACM) and 35-year expert, helps business executives navigate through the murky waters of claims traders. Sell the claim to a trader without doing your homework could result in your company getting sued by the very claims  more...

A Seat at the Table ...Decisions at the Executive Level Are you a sales person who sells their wares or a business person who builds solutions? If you are tasked with calling into the executive suite, you best be the latter as the traditional seller will fail here. Executive-level selling requires a completely unique skill set, not only to get in the door, but to get the deal done. Marc Miller, author of 'A Seat at  more...

Essential Finance and Accounting Knowledge and Skills ...le and able to pay your debts. Take hunches out of your decision making to improve your performance. Create realistic budgets and back good ideas with sound financial plans. Course Objective The course is designed to give a complete understanding of all essential financial & accounting policies and procedures, providing you with the financial literacy confidence and basic skills to  more...