Online Decision Making eLearning

CRITICAL THINKING ESSENTIALS CRITICAL THINKING ESSENTIALS  more...

Problem Solving and Decision Making Strategies Problem Solving and Decision Making Strategies  more...

Managing Six Sigma Team Performance Managing Six Sigma Team Performance ASQ Six Sigma Black Belt (SSBB) Six Sigma Black Belts have the challenging task of managing the full spectrum of personal dynamics that characterize project teams. Each team member provides the team with unique strengths and weaknesses, and combining individuals into a team produces varied results. Besides providing the basic tools and structure for smooth  more...

Nonparametric Tests in Six Sigma Analysis ... activity in Six Sigma projects in the areas of analysis, decision making, and change implementation. In conventional hypothesis tests called parametric tests a sample statistic is obtained to estimate a population parameter and hence requires a number of assumptions to be made about the underlying population; such as the normality of data. However, another category of hypothesis tests called  more...

Using Emotional Intelligence on the Job ...ing of how emotional forces can influence performance and decision making, learn how you can leverage emotions in a way that maximizes performance, and discover how you can shape your own and others' emotions in positive and mutually satisfying ways. The course will focus on using of empathy, particularly in confrontation scenarios, and on helping others to develop their own emotional  more...

Managing Projects within Organizations ...anding this context is critical to good planning and good decision making as the project progresses toward achieving its objectives. This course provides an overview of the project management discipline as outlined in A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition published by the Project Management Institute (PMI ). Specifically, it introduces the  more...

Problem Solving The Fundamentals Problem Solving: The Fundamentals 'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem  more...

Problem Solving Determining and Building Your Strengths Problem Solving: Determining and Building Your Strengths Achieving your problem-solving goals typically involves applying problem-solving skills and tools through various steps in an established problem-solving process. Whatever you think of your current problem-solving skills, it is always possible to improve upon them, and even to develop new skills. To improve, you first need to assess  more...

Problem Solving Digging Deeper Problem Solving: Digging Deeper Norman Vincent Peale, who stressed the need for analyzing a problem at a granular level, once said, 'When a problem comes along, study it until you are completely knowledgeable. Then find that weak spot, break the problem apart, and the rest will be easy.' A fact-based, honest analysis happens at two key steps in the problem-solving process: first when you  more...

Decision Making The Fundamentals ...Decision Making: The Fundamentals To emphasize the need of a formal decision-making process, C. Wright Mills, an American sociologist and author, once said, 'Freedom is not merely the opportunity to do as one pleases; neither is it merely the opportunity to choose between set alternatives. Freedom is, first of all, the chance to formulate the available choices, to argue over them and then  more...

Decision Making Tools and Techniques ...Decision Making: Tools and Techniques Napoleon Bonaparte once said, 'Nothing is more difficult, and therefore more precious, than to be able to decide.' Good decision making means choosing the course of action that optimizes the return on your investment of resources. But before you can make a good decision, you need to first identify and evaluate your alternatives. Fortunately, a number  more...

Decision Making Making Tough Decisions ...Decision Making: Making Tough Decisions Making decisions in your personal and professional life is not always easy, especially when you're dealing with an uncertain or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between  more...

Rightful Employment Termination ...o successfully defend the termination through appropriate decision making and documentation. An employer must be able to manage its workforce to accommodate the demands of its business. If employees are not performing as expected or if the company experiences a change in the business and fewer people are needed to perform the work some hard decisions must be made. Employers can minimize the  more...

Ethical Decision Making Simulation ...Decision Making Simulation Ethical distinctions are rarely distinct, which poses a problem for many businesses and their employees. How can decision makers ensure their policies and choices adhere to ethical standards and maintain a positive public image? The answer isn't simple, but by utilizing an ethical framework and weighing decisions against ethical filters, corporate officers,  more...

Business Ethics for Managers Business Ethics for Managers Managers perform a delicate ethical balancing act every day. They must meet their obligations to their employer, comply with laws and regulations, address the needs of subordinates, and obey their own consciences. In this course, managers with decision-making responsibility will explore ethical issues and will acquire specific skills for creating and maintaining  more...

Decisions and Risk Decisions and Risk Your success as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build  more...

Basic Acct Principles and Framework ... information, and produce meaningful information used for decision making and control purposes. This course aims at familiarizing all learners with basic accounting principles and concepts that set the ground for more advanced learning in this area. You'll be introduced to key accounting terms and concepts such as key characteristics of accounting, the accounting equation, double entry  more...

The Essentials of Budgeting for Non-financial Professionals ...r for providing targets and direction in their day-to-day decision making and control activities. The budget is a formal expression of the plans, goals, and objectives of an organization and familiarity with the essentials of the budget is expected at every level within that organization. This course aims to provide a basic understanding of budgets and their importance in allocating resources  more...

Principles of Acct Finance for Non-financial Professionals ...nalyzing financial information across all departments for decision making, directing, and controlling their resources and activities. Every activity or non-activity in an organization has financial implications and financial acumen is expected at every organizational level. Professionals and functional managers in every department and functional area should have a certain amount of comfort and  more...

Critical Thinking Essentials What is Critical Thinking Critical Thinking Essentials: What is Critical Thinking? Critical thinking is something everyone does to some degree or another in their professional and personal lives. Almost all of your everyday activities require you to seek information, analyze alternatives, assess the alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a  more...

Critical Thinking Essentials Applying Critical Thinking Skills Critical Thinking Essentials: Applying Critical Thinking Skills Your thinking can have a significant effect on the quality of your life - it determines how well you work through complex problems, make decisions, and accomplish your goals. That's why developing critical thinking skills is so important. To think critically is a practical goal - one you can apply to every question, issue, or  more...

SAP Supply Chain Management SAP Supply Chain Management SAP SAP Supply Chain Management (SCM) is comprised of a collection of applications under the SAP system that enable advanced planning. Tightly integrated with SAP Enterprise Resource Planning (ERP), the SAP SCM system is used to streamline and optimize the supply chain by enabling automated decision making and providing improved analytical components. This course  more...

Selecting the Right Candidate Selecting the Right Candidate Selecting the final candidate for a job requires careful attention. Even though you're getting close to the end of the hiring process, you can't simply coast now. You need to manage the decision-making process in a disciplined and intelligent way. It's important to remain objective when assessing candidates, drawing on job-related data, rather than letting  more...

Fundamentals of Organizations - Groups Fundamentals of Organizations - Groups Groups are a key component in any organization, so knowing how they function best is vital when trying to understand organizational behavior. Working in groups has key advantages for organizations, such as fostering creativity, pooling skills, and improving decision-making and performance. But groups aren't always effective, so it's important to  more...

The Value of Peer Relationships ...use of this, they are an important influence on strategic decision making. The bond between peers is the most basic relationship element in any organization, and it can stunt efforts for success or stimulate efforts that flourish. The unique character of each relationship in an organization may influence the entire group. This course examines the benefits of positive peer relationships. It also  more...

Managing Virtual Teams Managing Virtual Teams Virtual teams are emerging as the basic unit for conducting business of all types. Studies show that over 80 of workers today are involved in some way with team members who are not physically located in the same office. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new  more...

Developing a Customer-Focused Sales Approach Developing a Customer-Focused Sales Approach Many organizations base their sales approaches on their own products and services, the duration and scope of their sales cycle, and other internal considerations that do not effectively meet the needs of their customers. But wouldn't placing the customer at the center of the equation generate better results? The short answer is yes. A  more...

Ethical Decision-Making in the Workplace Ethical Decision-Making in the Workplace How do you go about making the best ethical decision possible? Sometimes there are gray areas between what is right and what is wrong. Do you have the tools necessary to ethically lead you in your work practices? When you are able to recognize areas in which ethical problems occur in the workplace and are aware of the various arguments and  more...

Preparing to Communicate Effectively at the C Level Preparing to Communicate Effectively at the "C" Level Does your job require you to communicate mission-critical data with senior executives? Perhaps you have opportunities to influence executive decision-making, but don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and clarify  more...

Managing Effective Business Meetings Managing Effective Business Meetings Ineffective meetings can waste time, veer off course, and fail to meet objectives. But with the right techniques, you can lead productive meetings that achieve their goals and leave participants with a sense of satisfaction and accomplishment. Whether regular, recurring, or set up to achieve a special task, all meetings follow a core process: from opening  more...

Management & Leadership Decision Support Systems Training Program This course will teach you how to effectively and efficiently implement a system of management and leadership Decision Support and decision making.  more...

Customer Service Plus ..., where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He  more...

Management & Leadership Decision Support Systems Training Program ... system of management and leadership Decision Support and decision making. In the 21st Century, and its global economy, the skill of decision making is vitally important to an organization's longevity and success. This course provides a proactive method of effective and efficient decision making. The decision making process takes into account decision support data. This data includes, but is  more...

SalesPlus ..., where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He  more...

The Art of Active Listening ..., where he teaches MBA courses in Negotiating, Managerial Decision Making and Human Resources Management. In 2003 he received the Stillman School?s Award for Teaching Excellence. Lee is the co-author of A Woman?s Guide To Successful Negotiating (McGraw Hill) selected by Atlanta Woman magazine as one of the 50 best books for professional women and by Good Morning America as a featured book. He  more...

The Income Statement and Balance Sheet Connection This course examines in detail the relationship between the Income Statement and the Balance Sheet, how the line items on each statement relate to the other and correlate to business activities and decision-making. The course introduces common methods of analysis when using these financial statements to measure a business's financial performance.  more...

Ratio Analysis for Financial Statements This course introduces the learner to ratio analysis and how ratios are used in analyzing financial statements. Ratio analysis is used by businesses, investors, creditors, and stockholders in decision-making. Up-to-date audited reports from past and current financial statements are used to secure the most accurate ratio analysis results.  more...

Conducting the Behavioral-based Interview Interviewing is no longer a process of interrogation. In fact, the previously held view that an interview is an opportunity for an interviewee to "sell" himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the  more...

Managing Delegation Do you want to increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and  more...

Managing and Maintaining Brand Equity There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over  more...

The Role of Critical Thinking in Organizations In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay  more...

Developing Fundamental Critical Thinking Skills ...increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches you through the acquisition of an array of critical skills that can help you improve your information processing and delivery agility. You also will learn how to maximize your  more...

Strategies for Facilitating Critical Thinking "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

Critical Thinking Skills for Managing ...decision making is linear and is what you do when you put your facts in order. Intuition is looking at those facts and trying to see a pattern-and the patterns aren't always evident because the patterns aren't always linear. The two together are an extremely powerful combination." Joel Kurtzman, President, Kurtzman Associates and former editor, Harvard Business Review. The Critical Thinking  more...

Organizational Scope of Critical Thinking "In any complex environment systems are necessary, but they must serve an organization rather than become its masters." This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...

Choosing the Best Applicant Making decisions is always difficult, and that applies particularly to choosing a new employee. This course will show you the most effective methods for evaluating and choosing the best applicants. It will show you how to analyze the information from the interview ? by working in a focused framework ? and how to compare candidates. You will examine and avoid the most common problems with decision  more...

Strategic Decision Making The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM, ERP,  more...

Redesigning Your Organization Part II What do you do after you've created an idealized design for your organization? This course will provide you with the skills you'll need to successfully implement an idealized design in your organization. You'll study the groundwork for learning, including how to use adaptive learning and how to be an advocate for adaptive learning. You'll learn about democratic hierarchies, decision-making  more...

The Principles of Financial Management Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all  more...

A Workable Solution for Internal Clients One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You  more...

Sales Skills The Fundamentals In Sales Skills: The Fundamentals, participants will learn the six basic steps of the sales process, how to understand their client's decision-making practices, and the meanings of commonly used sales terms. In addition, participants will learn how to establish credibility and how to take a proactive approach to sales. Learn To Ask specific questions to understand  more...

Sales Skills Prospecting Addressing Needs In Sales Skills: Prospecting and Addressing Needs, participants will learn how to understand their client's decision-making practices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To  more...

Sales Skills Overcoming Obstacles In Sales Skills: Overcoming Obstacles, participants will learn how to identify a client's key issues, how to differentiate between benefits and features, and how to anticipate objections. Participants will also learn how to create and deliver an effective sales presentation that is geared toward their client's key issues, as well as how to overcome a customer's objections. Learn To  more...

Strategic Management Establishing Strategic Focus ...ent. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management process successful. Learn To Recognize the definition of strategic management. Apply appropriate terms and language to strategic management situations. Identify benefits gained from  more...

Strategic Decision Making Series The Strategic Decision Making Series includes the following courses: Strategic Decision Making: Preparing to Make Decisions Strategic Decision Making: Making the Right Decision Strategic Decision Making: Advanced Decision Making To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Economics Basic Concepts in Microeconomics Basic Concepts in Microeconomics builds on the general principles introduced in The Principles of Economics by introducing the learner to microeconomic concepts and issues. Such things as market behavior and decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. Learn To  more...

Economics Products and Markets Having covered the basics of markets and consumers, learners can now examine the relationships between producers and the markets in which they sell in this course a Products and Markets a ?. Learners discover what drives short and long-run costs as well as what makes markets competitive. Different market types and producer theory are also explained. Learn To  more...

Communicating w Difficult People Handling Difficult Co-Workers ...as or opinions and ultimately you must take charge of the decision making. In this simulation, you must seek to understand how her personality contributes to the workplace problems you experience with her, and respond appropriately to those conflicts. Unit 2: Coping with a Difficult Co-worker (0.5 - 1 hour) Apply the appropriate coping technique for each personality  more...

Decision Making Problem Solving Decision Making Fundamentals ...Decision Making & Problem Solving: Decision Making Fundamentals teaches you a variety of decision making techniques. You will develop the skills that are necessary to make important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish  more...

Decision Making Problem Solving Problem Solving Fundamentals ...Decision Making & Problem Solving: Problem Solving Fundamentals, you will learn to use a systematic approach to solve problems. In this program, you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled.  more...

Leading the Way Learning to Lead In "Leading the Way: Learning to Lead," you will learn what it means to be a leader, how to relate to your followers, and how different situations can affect leadership. You will learn the traits and abilities that make individuals effective leaders, as well as leadership pitfalls to avoid. In addition, you will learn interpersonal skills that can help you motivate and empower your followers. You  more...

Strategic Decision Making Preparing to Make Decisions ...Decision Making: Preparing to Make Decisions offers the student an overview of how to plan, frame, and research decisions. The program details how to define your decisions and apply appropriate decisions frames. In addition, the program teaches the learner how to avoid the problems of overconfidence and how to deal with uncertainty in decision making. Learn To  more...

Strategic Decision Making Making the Right Decision ...Decision Making: Making the Right Decision offers the student an overview of how to generate options and select the best one. The program details how to develop numerous high-quality options, as well as how to evaluate the options and make a final choice. In addition, the program teaches the learner how to review and learn from his or her experience and the experiences of others. Learn To  more...

Strategic Decision Making Advanced Decision Making ...Decision Making: Advanced Decision Making, you will learn how to use scenario planning to identify optimal decision outcomes, and how to identify and manage linked decisions. You will also learn how your organization can benefit from employing strategic decision-making techniques. In addition, you will learn how to use decision-making strategies to improve your negotiation skills. Learn To  more...

Business Problem Solving The Problem Solving Process In Business Problem Solving: The Problem-Solving Process, you will learn the three phases of the problem-solving process and how to complete each phase. The program also gives you several processes for generating solution options and a method for prioritizing problems. By applying the information in this program, you will be able to identify a problem's root causes, develop and implement an  more...

Business Problem Solving Problem Solving Teams In ''Business Problem Solving: Problem Solving Teams,'' you will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally, the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be  more...

Conducting Meetings Managing a Meeting ...need to facilitate situation analysis, brainstorming, and decision making in a meeting, as well as techniques for fostering creative thinking and for managing conflict among meeting participants. Learn To Lead meeting discussions through a logical sequence of activities to arrive at well-informed and well-thought-out decisions.  more...

Business Ethics Ethical Decision Making ...Decision Making, you will learn about ethical dilemmas in business and a decision making process for solving them. You will also learn barriers and consequences to consider when making ethical decisions and the process for blowing the whistle when unethical situations arise. Learn To Identify common influences in the decision-making process.  more...

Managing High Performers Creating a Retention Strategy Managing High Performers: Creating a Retention Strategy asks what a company needs to do to attract and then retain high performers. It assists learners in developing an effective retention strategy by creating an awareness of the importance of managing organizational talent and by teaching strategies for retaining this talent. Learn To The importance of training  more...

Organizational Crisis Mgmt Managing a Crisis ...nicate information. To manage decision making. To manage legal issues. Audience This series is for senior managers, managers, communication specialists, and executives within any organization. Job titles can include: Executive Managers, HR Managers, Communication Officers, Team Leaders, Facilitators, Sales Staff, CEOs, Project  more...

Advanced Project Mgmt Portfolio Management In Advanced Project Management: Portfolio Management, you will learn the functions of portfolio management, the types of portfolios, and how to select and prioritize projects. You will also learn ways to maintain a balanced portfolio and track and allocate resources. Learn To Select the points to consider when assessing a project a a s a a a fit a a  more...

Team Leadership Conducting Productive Team Meetings ...blem solving. Identify pitfalls of decision making. Facilitate effective decision making. Simulation Overview: In this simulation, you will be meeting with Ronald Spear, David Morris, and Cindy Becker, all of whom are Systems Analysts with Icon. As their supervisor, you will need to effectively conduct a  more...

Team Participation Decision Making in Teams ...Decision Making in Teams, participants explore the process of reaching consensus, examine the challenges of doing so, and develop the ability to make positive contributions to team decisions. Learn To Apply best practices for making team decisions. Understand and avoid 'groupthink,' in which team members become complacent about  more...

Virtual Teams Participating in Virtual Meetings In Virtual Teams: Participating in Virtual Meetings, participants will learn the four types of virtual team meetings and what to include in the agenda for a virtual team-orientation session. In addition, participants will learn factors that influence a virtual meeting's effectiveness and four methods virtual teams use to make decisions. Learn To Use team-building  more...

Project Teams Applying Team Building Techniques ... team member. Recognize methods of decision making that are available to project teams. Reach consensus in a project team meeting. Simulation Overview: In this simulation, you are the leader of a project team that is determining whether to develop and release a new version of existing software, or  more...

Cross-Functional Teams Cross-Functional Team Development ... chart. Use the steps for team decision making to reach a consensus decision. Use the elements for the TEAMGOALS acronym to resolve a challenge. Use team effectiveness and peer review surveys to evaluate a cross-functional team. Identify the guidelines for establishing a recognition  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...decision making processes which a System Administrator and other IT decision makers undergo when moving from an NT 4.0 environment to Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT environment which should  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...decision making processes which a System Administrator and other IT decision makers undergo when moving from an NT 4.0 environment to Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT environment which should  more...

Decision Making Problem Solving Series The Decision Making & Problem Solving Series includes the following courses: Decision Making & Problem Solving: Decision Making Fundamentals Decision Making & Problem Solving: Problem Solving Fundamentals To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Business Problem Solving Series The Business Problem Solving Series includes the following courses: Business Problem Solving: Problem Solving Fundamentals Business Problem Solving: The Problem Solving Process Business Problem Solving: Critical Thinking and Information Analysis Business Problem Solving: Problem Solving Teams To review individual course descriptions, please return to the previous page and select the  more...

Business Ethics Series The Business Ethics Series includes the following courses: Business Ethics: Ethical Decision Making Business Ethics: Managerial Business Ethics Business Ethics: Organizational Ethics To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Team Participation Series The Team Participation Series includes the following courses: Team Participation: Teamwork Fundamentals Team Participation: Team Communication Team Participation: Resolving Conflict in Teams Team Participation: Decision Making in Teams To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

E-Business Part 6 Working with Employees This course covers establishing acceptable use policies, email etiquette, company-employee communication and employee-employee communication. Finally, it needs to cover guidelines for building the Intranet and establishing document sharing. Learn To: a Identify the key issues involved in establishing effective communication within an organization. a Identify the guidelines for  more...

Operations Management Operations Management Tools ...liability Apply the steps for decision making to operations management decisions Apply the steps for problem solving to operations management problems Identify the techniques for establishing maintenance strategies Identify three options that E-commerce provides for managing  more...

Organizational Behavior Organizational Dynamics for Individuals Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Learn To Identify OB dependent variables demonstrated by an employee. Identify types of power. Avoid  more...

Organizational Behavior Organizational Group Dynamics ...amics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Learn To Sequence the stages of group development. Sequence the steps for creating a team.  more...

Project Leadership Overcoming Obstacles ...onduct a team meeting. Manage decision making among team members. Sequence the steps for creating a decision matrix. Identify the documents used to estimate and report project costs. Audience The target audience for this series is project managers who are responsible for managing and leading their project  more...

Windows Server 2003 Planning Network Infrastructure Part 1 This is the first course in a four-course curriculum that prepares the learner for Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course covers three areas - TCP/IP configuration, Routing planning and troubleshooting, and DHCP management and troubleshooting. The course contains scenario-based NLOs that allow the learner participate in parts of the  more...

Windows Server 2003 Planning Network Infrastructure Part 1 This is the first course in a four-course curriculum that prepares the learner for Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course covers three areas - TCP/IP configuration, Routing planning and troubleshooting, and DHCP management and troubleshooting. The course contains scenario-based NLOs that allow the learner participate in parts of the  more...

Windows Server 2003 Planning Network Infrastructure Part 2 This is the second course in a four-course curriculum that prepares the learner for Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. This course focuses on the area of DNS - including servers, namespaces, zones, and DNS/WINS integration. Comprehensive coverage is given to the areas of optimizing and troubleshooting DNS and WINS. The course contains  more...

Windows Server 2003 Planning Network Infrastructure Part 2 This is the second course in a four-course curriculum that prepares the learner for Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. This course focuses on the area of DNS - including servers, namespaces, zones, and DNS/WINS integration. Comprehensive coverage is given to the areas of optimizing and troubleshooting DNS and WINS. The course contains  more...

Windows Server 2003 Planning Network Infrastructure Part 3 This is the third course in a four-course curriculum that prepares the learner for Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course covers three areas - IPSec, Network access - connection methods, policy, authentication, strategy, and troubleshooting -, and troubleshooting remote access. The course contains scenario-based NLOs that allow the  more...

Windows Server 2003 Planning Network Infrastructure Part 3 This is the third course in a four-course curriculum that prepares the learner for Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course covers three areas - IPSec, Network access - connection methods, policy, authentication, strategy, and troubleshooting -, and troubleshooting remote access. The course contains scenario-based NLOs that allow the  more...

Oracle Application Server 10g Administration Part 2 Oracle Application Server 10g is an integrated, standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers managing application server, Oracle iHat tool, Lightweight Directory Access Protocol (LDAP), Oracle Internet Directory (OID), Oracle HTTP server, and Oracle Web Cache. The course encourages  more...

Behavior Putting Your Best Foot Forward Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new  more...

Organizational Behavior - Organizational Group Dynamics Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization.  more...

Special Design Tools ...IZ and axiomatic design have been developed to aid design decision making and related problem solving. It looks at the work of Genrich Altshuller, an engineer born in the former Soviet Union in 1926, who worked in the Soviet Navy as a patent expert in the 1940s. Altshuller's curiosity about problem solving led him to discover that over 90 of the problems engineers faced had been solved  more...

Creative Problem Solving The Creative Problem Solving title is a series of ready to deliver courses that will give you a basic framework for problem-solving and decision-making in today's business environment.  more...

Managing Teams An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. This course provides in depth training in all aspects of modern workplace teams including the key concepts underlying teams, the various roles and relationships within teams, the practical aspects of operating teams and group dynamics.  more...