Instructor Led Define Training in United Arab Emirates

Certified Administration and Office Management Professional ...Define and understand the role of the office manager/administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Discover communication strategies needed for carrying out responsibilities in an effective manner. Develop a service  more...

The Highly Productive and Effective Administrator ...Define and understand the role of productivity and effectiveness in the success of the 21st century administrator. Develop self-leadership capabilities which will enable professional advancement. Enhance their thinking skills to facilitate turning problems into opportunities. Build excellent relationships with people at all levels. Organize and plan for the best performance and  more...

Organizing and Managing Effective Meetings Identify the correct structure and correct purpose of a meeting. Lead a meeting in a proper way. Define the various responsibilities of meeting participants. Prepare an agenda and write minutes for the meeting. Practice the various types of questions to be asked in a meeting.  more...

Certified Contract Manager Identify principles, definitions and the major steps involved in the contracting process. Define ways to develop the scope of work and avoid pitfalls. Develop criteria to invite, receive and evaluate tenders. Identify administration tools and the roles of Contract Manager/Administrator. Discuss ways of using lessons learned to minimize confrontations during implementation and avoid  more...

Certified Customer Service Professional Understand the importance of a customer service culture in a competitive environment. Analyze basic behavioral patterns of different customer personalities and the best way to deal with them. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Define the process of managing a customer complaint system. Discuss and practice the techniques of effective  more...

Accounts Receivable and Credit Policies Management Define the function of Accounts Receivable (AR) and its role in organizations. Run the Accounts Receivable process more efficiently. Apply tools and techniques to effectively monitor AR performance. Develop effective credit policies that meet company's objectives.  more...

Certified Accounts Assistant Define the accounting cycle. Discover how accounting affects their day-to-day business. Outline the components of financial statements. Perform the accounting closing cycle. Get up to date with accounting terminology that will enable them to perform more effectively at work.  more...

Finance for Non-Finance Professionals ...nance professionals by using common financial language. Define the four key financial statements: balance sheet, income, cash flows and changes in owners' equity as well as key financial terms used in organizations (e.g. Profit, Margins, Leverage, etc.) Interpret the financial health and condition of a company, division or responsibility center. Apply capital budgeting techniques and  more...

Advanced Employee Relations and Services ...Define Employee Relations from a legal perspective and link it with the Labor Law. Use the legal and ethical approach in dealing with personal issues of employees. Conduct reliable opinion surveys aimed at assessing organizational health. Provide tangible support to other HR functions in establishing and implementing a fair performance management culture. Implement a recognition system  more...

Certificate in Interviewing Skills ...Define the importance of interviewing as a method of selection. List the common mistakes untrained interviewers commit and define ways to overcome them. Discover the main types of selection interviews and when and how to use each. Design an interview guide and use it in order to collect ?code-able' data from interviewees. Use probing techniques designed to uncover behavioral  more...

Certified Compensation and Benefits Professional ...Define and clearly understand the importance of compensation to the overall aims of Human Resources management. Design a comprehensive compensation system. Examine and comment on the benefits of job evaluation and choose an appropriate system. Assess and provide advice on regional compensation practice. List the principal steps in a compensation survey and answer the question why is  more...

Competency-Based Human Resources Management ...Define competencies, their history and the important role they play in Human Resources and the organization. Analyze the main components of a competency and the differences between each. Extract competencies from business plans and apply the steps needed in designing competency frameworks and models. Apply competencies in the recruitment and selection processes. Use competencies for  more...

Employee Relations Roles and Responsibilities ...Define Employee Relations as a function and list its main role within Human Resources. Manage employee files and records as per the local labor laws and regulations. Improve attendance in the organization by minimizing absenteeism through the use of the right Key Performance Indicators. Enhance employee morale through the use of objective means of morale measurement and enhancement.  more...

Knowledge Management How to Create an Effective Learning Organization ...Define learning organizations and list their various characteristics Identify the knowledge life-cycle and develop processes for knowledge management at each phase Define the role of employees in learning organizations and strategies for building a knowledge sharing culture List the barriers and corresponding strategies associated with creating an effective learning organization Evaluate  more...

Recruitment Interviewing and Selection ...Define recruitment, list its main steps and learn the best methods/sources for attracting qualified candidates. Practice the various techniques used for short listing and assessing candidates and the reliability and validity of each. Discover the main types of selection interviews and when and how to use each. Prepare and conduct a probing interview for any vacancy/level in the  more...

Strategic Human Resources Management ...cles in Human Resources and the critical steps in each. Define strategic HR management and draft an HR strategy. Explain the vital signs which should be constantly monitored in Human Resources. Quantify employee morale and determine a formula for calculating it objectively. Differentiate between types of turnover and determine how each should be calculated. List the main types of  more...

Strategic Staffing and Effective Workforce Planning ...Define workforce planning within the context of Human Resources. Explain how Human Resources planning is related to the overall strategic plan of the organization. Understand the economic concepts of demand and supply and how they apply to the labor market. Learn how to forecast the demand and supply for different types of Human Resources, both in terms of quantity and quality. Explain  more...

Talent Management Building Future Leaders Identify the building blocks of talent management. Set up a talent management system. Define the linkages between organization excellence and effective people management. Identify, keep, develop and promote the best people. Coach, train and develop superkeepers. Integrate compensation with talent management so that they can retain their top people. Realize the role of Information  more...

Emotional Intelligence Strategies for Success Explain the nature and theories underlying Emotional Intelligence (EI). Define the various EI competencies and identify areas for improvement as needed. Practice empathy-building skills with emphasis on active listening. Identify their personal strengths and blind spots as revealed through self assessments. Determine the impact of different leadership styles and their associated  more...

Managing Conflict Power through Influence ...Define and understand the different sources of conflict. Resolve conflicts using different strategies. Identify their own personal conflict resolution style. Use the different bases of power and change them according to the situation. Apply influence and explore their relationships with others. Practice effective methods of intervention and conflict management. Turn arguments into  more...

Time Management and Stress Control ...Define time and its components. Identify and manage time wasters. Set goals and objectives and prioritize accordingly. Apply one or more of the 7 habits of highly effective people. Define what stress is, how it is caused and how the body responds to stress. Discuss what happens when stress is out of control. Analyze the causes of stress accurately and plan to control them. Suggest  more...

Advanced Supervisory Skills Define supervisory roles and related competencies. Apply goal setting and planning in order to obtain commitment of others. Organize their time and use delegation as a tool to empower their staff. Energize and inspire their team for better performance. Use coaching techniques to manage performance of others. Identify team member's training needs in order to develop others.  more...

Certified Professional Manager ...Define the various functions and the type of management activity associated with each. Decide when to use coaching and counseling in order to manage others effectively. Define the relationship between attitude and behavior and use it to motivate self and others. Use logical and creative approaches to solving problems. Differentiate between leadership and management and use such  more...

Effective Coaching Skills ...Define coaching, counseling and mentoring and describe the differences between these critical people management skills. Coach and/or counsel an employee using the multi-step coaching and counseling processes. Use coaching and counseling to help subordinates meet or exceed work targets. Use FACTS ? the 5 principles of effective coaching. Define mentoring, its main steps and requirements,  more...

Supervisory Skills ...Define the scope, nature and responsibility of the supervision role and the challenges this role places on them. Effectively communicate verbally and non-verbally with others. Apply their role as motivators. Identify their teamwork style and build an effective team. Practice professional techniques in providing positive discipline. Use different skills in interpersonal problem-solving  more...

The Power of Leaders Distinguish between management and leadership. Identify their strengths and leadership styles through self-assessment. Examine various leadership theories with emphasis on situational leadership. Identify the major competencies underlying Emotional Intelligence (EI). Define the role of the leader as delegator and change agent.  more...

Health and Safety in the Workplace ...Define the sources of harmful acts. Understand and accept that safety is a function whereby everyone is responsible. Establish that accidental injuries are caused by unsafe acts, behavior and conditions. Perform job safety analysis and give job safety instructions. Conduct an accident investigation and fill a meaningful accident report. Handle and react to various work accidents and  more...

Advanced Purchasing and Cost Saving Techniques Define the strategic role of the purchasing department. Perform accurate supplier evaluation. Identify the importance of value analysis to purchasing. Evaluate the performance of the department using proper Key Performance Indicators (KPIs). Improve the efficiency of the purchasing function.  more...

Materials and Supply Chain Management ...Define the objectives and functions of materials management (purchasing, stock control, stores and physical distribution) and how they relate to each other. Present and discuss the specifications needed for each of the materials management functions in order to optimize the usage of personnel, facilities and capital. Use the right Key Performance Indicators (KPIs) for the measurement and  more...

Certificate in Advanced Project Management ...Define project management framework, processes and tools in compliance with the Project Management Institute (PMI) standards. Analyze the relationship of time, cost and risk when managing projects. Apply different methods of project selection. Construct project diagrams, schedules and plans. Use the techniques necessary to perform an in-depth analysis on project schedules and plans.  more...

Certified Six Sigma Practitioner Define and understand Six Sigma and why it is necessary to sustain business improvement. Apply the DMAIC problem solving method. Discover the role of Six Sigma in customer service and continual improvement. Help to Implement and deploy Six Sigma (Yellow belt level). Understand organization readiness to start a Six Sigma project.  more...

Customer Loyalty Strategies and Measurement Improve customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impactful customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact. Create Customer Value Propositions that work.  more...

Marketing for Better Results Define the nature and concept of marketing in a competitive environment. Understand the process of planning for marketing activities. Apply the techniques used in assessing market opportunities. Gather information necessary for implementing successful marketing strategies. Understand the implications of the 4Ps in marketing.  more...

Business Continuity Planning Define Business Continuity Management (BCM). Understand the elements sequence of the Business Continuity (BC) lifecycle. Apply the elements of BS 25999 to design a BCM. Identify how BC planning can assist an organization in identifying and avoiding potential business disruptions. Implement and manage a business continuity management system.  more...

Developing and Implementing the Business Plan Explain the critical importance of a well thought-out business plan for the success of the organization. Analyze the business environment and conduct an effective SWOT analysis. Define the most appropriate goals and strategies using techniques such as gap analysis and portfolio management. Choose and implement tactics and programs designed to maximize operational success. Develop a  more...

Strategic Thinking and Planning Define the strategic planning and control process and its main components. Apply strategic thinking. Develop organizational and departmental strategies. Use the strategy of the organization to determine Key Performance Indicators (KPIs). Utilize KPIs to draft an organizational balanced scorecard. Convert a strategic plan to an operating plan.  more...

Identifying Training Needs and Evaluating Training Use appropriate methods to identify training needs. Analyze and sort the data as a result of a Training Needs Assessment. Define the various evaluation levels and write Instructional Learning Objectives targeting each level. Select appropriate data collection methods/instruments for each of the evaluation levels. List ways to improve transfer of skills from the workshop to the  more...

Neuro Linguistic Programming NLP Strategies for Excellence at Work and Life 'This program is designed for Managers, supervisors and professionals who wish to understand NLP, its use and how it relates to their work. This program is worth 25 NASBA CPE?s.Define and understand Neuro Linguistic Programming NLP and its relevance at work.Identify their preferred thinking patterns and filters.Apply sensory specific language in their day-to-day interactions with others.Use  more...

Neuro Linguistic Programming NLP Strategies for Excellence at Work and Life 'This program is designed for Managers, supervisors and professionals who wish to understand NLP, its use and how it relates to their work. This program is worth 25 NASBA CPE?s.Define and understand Neuro Linguistic Programming NLP and its relevance at work.Identify their preferred thinking patterns and filters.Apply sensory specific language in their day-to-day interactions with others.Use  more...

Materials and Supply Chain Management ...ials management. This program is worth 25 NASBA CPE?s. Define the objectives and functions of materials management (purchasing, stock control, stores and physical distribution) and how they relate to each other. Present and discuss the specifications needed for each of the materials management functions in order to optimize the usage of personnel, facilities and capital. Use the right  more...

Six Sigma Fundamentals ' This program is designed for Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement. This program is worth 25 NASBA CPE?s. Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in  more...

Certified Administration and Office Management Professional ...level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out  more...

Successful Skills for Office Managers ' This program is designed for Existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager/senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the  more...

Certified Administration and Office Management Professional ...level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out  more...

Certified Professional Manager ' This program is designed for Department heads, senior supervisors, managers and others who need to develop/sharpen their managerial skills This program is worth 25 NASBA CPE?s. Know the various management functions and the type of management activity associated with each. Decide when to use coaching and counseling. Define the relationship between attitude and behavior and use it to  more...

Successful Skills for Office Managers ' This program is designed for Existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager/senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the  more...

Certified Administration and Office Management Professional ...level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out  more...

Certified Professional Manager ' This program is designed for Department heads, senior supervisors, managers and others who need to develop/sharpen their managerial skills This program is worth 25 NASBA CPE?s. Know the various management functions and the type of management activity associated with each. Decide when to use coaching and counseling. Define the relationship between attitude and behavior and use it to  more...

Professional Certificate in Selection Interviewing ...cutive search firms. This program is worth 25 NASBA CPE s.Define the importance of interviewing as a method of selection.Learn the main types of selection interviews and when and how to use each.Design an interview guide and use it in order to collect code-able data from interviewees.Use probing techniques designed to uncover behavioral characteristics of applicants.Use data collected from  more...

Advanced Human Resources Management ...hin the HR function. This program is worth 25 NASBA CPE s.Define human resources and its main functions.Define the link between business strategies and Human Resources.Learn the reasons behind employee turnover and the main tools and techniques for improving employee job satisfaction and retention.Evaluate the results of Training and Development through the use of Key Performance  more...

Managing Conflict Power through Influence This program is designed for Managers, supervisors and professionals who wish to improve their conflict resolution styles and those who wish to influence others even when authority is lacking. This program is worth 25 NASBA CPE s.Define and understand the sources of conflict.Learn the different strategies used in resolving conflict.Identify their own personal conflict resolution style.Understand  more...

Emotional Intelligence Strategies for Success This program is designed for Individuals who need to improve their effectiveness at both the personal and interpersonal levels. This program is worth 25 NASBA CPE s.Understand the nature and theories underlying Emotional Intelligence EI.Define the various EI competencies and identify areas for improvement as needed.Identify their personal strengths and blind spots revealed through the Myers-Briggs  more...

Emotional Intelligence Strategies for Success This program is designed for Individuals who need to improve their effectiveness at both the personal and interpersonal levels. This program is worth 25 NASBA CPE s.Understand the nature and theories underlying Emotional Intelligence EI.Define the various EI competencies and identify areas for improvement as needed.Identify their personal strengths and blind spots revealed through the Myers-Briggs  more...

Managing Conflict Power through Influence This program is designed for Managers, supervisors and professionals who wish to improve their conflict resolution styles and those who wish to influence others even when authority is lacking. This program is worth 25 NASBA CPE s.Define and understand the sources of conflict.Learn the different strategies used in resolving conflict.Identify their own personal conflict resolution style.Understand  more...

Managing Conflict Power through Influence This program is designed for Managers, supervisors and professionals who wish to improve their conflict resolution styles and those who wish to influence others even when authority is lacking. This program is worth 25 NASBA CPE s.Define and understand the sources of conflict.Learn the different strategies used in resolving conflict.Identify their own personal conflict resolution style.Understand  more...

Emotional Intelligence Strategies for Success This program is designed for Individuals who need to improve their effectiveness at both the personal and interpersonal levels. This program is worth 25 NASBA CPE s.Understand the nature and theories underlying Emotional Intelligence EI.Define the various EI competencies and identify areas for improvement as needed.Identify their personal strengths and blind spots revealed through the Myers-Briggs  more...

Neuro Linguistic Programming: Strategies for Excellence at Work and Life Objectives: By the end of the program, participants will be able to: Define and understand Neuro Linguistic Programming NLP and its relevance at work. Identify their preferred thinking patterns and filters. Apply sensory specific language in their day-to-day interactions with others. Use modeling techniques to improve their skills. Use NLP in leading and coaching others.  more...

Managing Conflict: Power through Influence Objectives: By the end of the training program, participants will be able to: Define and understand the sources of conflict. Learn the different strategies used in resolving conflict. Identify their own personal conflict resolution style. Understand the different bases of power and how to change them. Apply influence and explore their relationships with others.  more...

Evaluating Training: From Reaction to ROI ...y the end of the program, participants will be able to: Define the purpose of evaluation at each of the five established evaluation levels. Write comprehensive instructional learning objectives and link them to the different evaluation levels. Select appropriate data collection methods for each of the evaluation levels. List ways to improve transfer of skills from the workshop to the  more...

The Strategic Marketing Plan Objectives: By the end of the program, participants will be able to: Define the concept and scope of strategic marketing. Understand the process of strategic planning. Apply the techniques used in preparing the strategic marketing plan. Develop the components of strategic marketing planning.  more...

Professional Certificate in Selection Interviewing ...y the end of the program, participants will be able to: Define the importance of interviewing as a method of selection. Learn the main types of selection interviews and when and how to use each. Design an interview guide and use it in order to collect code-able data from interviewees. Use probing techniques designed to uncover behavioral characteristics of applicants. Use data collected from  more...

Contract Preparation & Management Objectives: By the end of the program, participants will be able to: Identify and apply the major steps involved in the tendering and contracting process. Define the scope of work and the implications of a poorly prepared scope. Select contractors more efficiently. Manage the process of awarding contracts.  more...

Managing Conflict: Power through Influence Training Objectives: By the end of the career training program, participants will be able to: Define and understand the sources of conflict. Learn the different strategies used in resolving conflict. Identify their own personal conflict resolution style. Understand the different bases of power and how to change them. Apply influence and explore their relationships with others.  more...

Materials & Supply Chain Management ...y the end of the program, participants will be able to: Define the objectives and functions of materials management (purchasing, stock control, stores, and physical distribution) and how they relate to each other. Present and discuss the specifications needed for each of the materials management functions in order to optimize the usage of personnel, facilities and capital. Use the right key  more...

Certified Contract Manager Objectives: By the end of the program, participants will be able to: Identify and apply the major steps involved in the tendering and contracting process. Define the scope of work and the implications of a poorly prepared scope. Identify administration tools and roles of contract administrator / assistants. Recognize the main contractual provisions and appreciate their effects on the  more...

Career Development & Succession Planning Objectives: By the end of the program, participants will be able to: List the major advantages and common benefits to career development. Understand how career development systems are aligned with other HR functions. Define the roles of all stakeholders in promoting a development culture. Design Individual Development Programs (IDPs) and implement systematic career development systems.  more...