Instructor Led Defining Training in United Arab Emirates

ICMI Advance Agent Track - Managing Customer Contacts with Equality ...stomers. Theya ™ll start right from the beginning defining what it takes to create a performance culture in the organization. Theya ™ll examine the costly threat of agent turnover and how it can be prevented by using monitoring and coaching to create lasting motivation and engagement. Using case studies of real companies, as well as a hypothetical practice company exercises,  more...

ICMI Supervisor Track - Monitoring and Coaching for Supervisors ...stomers. Theya ™ll start right from the beginning defining what it takes to create a performance culture in the organization. Theya ™ll examine the costly threat of agent turnover and how it can be prevented by using monitoring and coaching to create lasting motivation and engagement. Using case studies of real companies, as well as a hypothetical practice company exercises,  more...

ICMI Management Track - Advanced Contact Center Quality ...o your customers. You will start right from the beginning defining what it takes to create a performance culture in your organization. You will discover how to use your organizations mission statement to guide you in developing performance standards. From there you will move on to the monitoring process: Why do we monitor? Who should monitor? How often? What should you be monitoring for? Armed  more...

Certified Penetration Testing Consultant ...Module 1: Intro and Pen Test Overview Authorization Defining Boundaries Objectives and Scope of the Pen Test Plan of Attack Gathering Information Module 2: Refresher -- The Attack Stage Reconnaissance Information Gathering Scanning Enumeration Vulnerability Assessments Exploiting Systems Back Doors/ Root Kits Covering Tracks Wireless Attacks To ensure that students  more...