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Defining Customer Requirements Training Seminars and Classes
From Serebra Learning Corporation
Six Sigma Listening to the Voice of the Customer
 ... two lessons: "Understanding Customer Requirements," and "Defining Customer Requirements." In lesson one, you'll discover methods for specifically identifying your customers--that means all your customers, including ones you may not have realized you serve--and you'll learn how to apply the Kano Model to understanding customer requirements in your workplace. In the second lesson, you'll take more...
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