Instructor Led Defusing Training - Training Resources

Defusing Difficult & Demanding Customers More successfully handle the difficult, angry, emotional and demanding customers. Improve the quality of customer service and customer experiences through effective training in interpersonal communication skills, telephone techniques and soothing difficult personalities.  more...

Detect, Defuse and Protect: Preventing Workplace Violence ...prospective and current employees and in customers. Anger defusing techniques, the role of organizational culture, and the need for appropriate policies, procedures and crisis management planning also are covered. Dynamic presenters incorporate interactive discussion and exercises, powerful visual aids, and information-packed handouts to deliver cutting-edge programs - that give your  more...