Instructor Led Defusing Training

Master the Art of Negotiation ... winning deals, the hiring of staff, purchasing goods and defusing conflicts require experience and skill. Negotiating often occurs without us even being aware of it and is usually at a very amateur level. Become a Guru & a Highly Successful Negotiator by Knowing How To: - Implement essential, proven and thorough Negotiation Planning that will give you the "Edge" - Use Emotion & Power to  more...

Care for customer ...mer 3. 4 The Internal Customer Service Audit Module 4 Defusing Hostile Customers 4. 1 The Nature of Hostile, & Abusive Behaviour 4. 2 Where Does Hostile/ Abusive Behaviour Come From? 4. 3 What Angry People Need and Want Exercise Module 5 The CARP System a A Master Strategy 5. 1 Control 5. 2 Acknowledge 5. 3 Refocus 5. 4 Problem-Solve 5. 5 Principles of Defusing  more...

Managing Conflict in the Workplace ... a Keys to minimizing antagonistic behavior tactics for defusing an angry person a Crisis management: What do when someonea ™s anger threatens to turn into violence Day Two 9am a 12 noon Handling Conflict and Confrontation in Specific Tough Situations a a What to say whena scripts to guide you through common conflict related situations a Techniques for dealing  more...

Cross Cultural Communication Skills Cross Cultural Communication Skills Training By The Koenig Group Working, meeting, dealing, entertaining, negotiating and corresponding with colleagues or clients from different cultures can be a minefield. In the international and multi-cultural business community, there is ample opportunity for misunderstandings and poor communication. Both will have negative effects on people and  more...

Defusing Difficult & Demanding Customers More successfully handle the difficult, angry, emotional and demanding customers. Improve the quality of customer service and customer experiences through effective training in interpersonal communication skills, telephone techniques and soothing difficult personalities.  more...

Detect, Defuse and Protect: Preventing Workplace Violence ...prospective and current employees and in customers. Anger defusing techniques, the role of organizational culture, and the need for appropriate policies, procedures and crisis management planning also are covered. Dynamic presenters incorporate interactive discussion and exercises, powerful visual aids, and information-packed handouts to deliver cutting-edge programs - that give your  more...