Instructor Led Defusing Training in United States

Managing Conflict in the Workplace ... a Keys to minimizing antagonistic behavior tactics for defusing an angry person a Crisis management: What do when someonea ™s anger threatens to turn into violence Day Two 9am a 12 noon Handling Conflict and Confrontation in Specific Tough Situations a a What to say whena scripts to guide you through common conflict related situations a Techniques for dealing  more...

Cross Cultural Communication Skills Cross Cultural Communication Skills Training By The Koenig Group Working, meeting, dealing, entertaining, negotiating and corresponding with colleagues or clients from different cultures can be a minefield. In the international and multi-cultural business community, there is ample opportunity for misunderstandings and poor communication. Both will have negative effects on people and  more...

Defusing Difficult & Demanding Customers More successfully handle the difficult, angry, emotional and demanding customers. Improve the quality of customer service and customer experiences through effective training in interpersonal communication skills, telephone techniques and soothing difficult personalities.  more...

Detect, Defuse and Protect: Preventing Workplace Violence ...prospective and current employees and in customers. Anger defusing techniques, the role of organizational culture, and the need for appropriate policies, procedures and crisis management planning also are covered. Dynamic presenters incorporate interactive discussion and exercises, powerful visual aids, and information-packed handouts to deliver cutting-edge programs - that give your  more...