Instructor Led Delegates Training Classes in Canada
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From Last Minute Training
ITIL v1v2 Managers to ITIL v3 Diploma Bridging
The course is intended to bridge the gap between the ITIL v2 Managera s Certificate in IT Service Management and the ITIL v3 Diploma in IT Service Management. 5th day is set aside for the exam.
It is recommended that students who take this course should have the Excel 2003 intermediate prerequisite or have equivalent knowledge.
The course is designed for individuals who already hold
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ITIL Foundation v.3 (3 days)
This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.
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