Instructor Led Delight Training

Customer Delight Workshop ...stomer orientation This module defines what customer delight is and how it is different from customer satisfaction a What is customer satisfaction a What is delight a How does delight differ from satisfied customers a Examples of customer delight a Group task/ case study a Impact on revenue Identifying opportunities (1. 30 hours a 4. 15 hours) 165 min Participants  more...

Customer Service Excellence Objective: To enable & empower you to: a Provide an experience of delight to your customers a By gaining the necessary attitude, Language & skills to stand high in the competitive service industry.  more...

Essential Marketing Skills for Non-Marketers Consumer is the central dimension of any business and Marketing being the direct custodian of consumer and customer becomes the leading indicators of the entire value chain of any organization. This moves the organization to concept of a integrated marketinga ™ and it is often said that all departments should a think customera ™, a feel customera ™ and perform as per the needs of  more...

Essential Marketing Skills for Non-Marketers Overview: Consumer is the central dimension of any business and Marketing being the direct custodian of consumer and customer becomes the leading indicators of the entire value chain of any organization. This moves the organization to concept of a integrated marketinga ™ and it is often said that all departments should a think customera ™, a feel customera ™ and perform as per  more...

Image Plus Customer Care Excellence Overview In todaya ™s competitive environment customers have become more demanding, more fickle and to expect more from their suppliers than they ever have done in the past. Service and competence are not enough to get the results that the customer wants. The way your staff present themselves, has a direct influence on how other people perceive their competence and professionalism. So you,  more...

Workshop on Usability Framework for Handhelds Mobiles ...pants with a framework to ensure simplicity in design and delight users. Course Overview: The Rapid penetration of Mobiles and Handhelds in everyday life is enabling widespread usage for a variety of purposes a communication, billing, payments, entertainment, news and much more. Usability of these devices are critical in ensuring success and viral marketing. This workshop provides  more...

CUSTOMER SERVICE PAR EXCELLENCE "CUSTOMER SERVICE PAR EXCELLENCE" A workshop on Customer relations management Program Outline: v Different Customers & Handling Them v Customer Service & Relationship v Why Customers Leave? v Why Service Matters! v Customer Delight v Customer Service Barriers and attitudes v  more...

Alexander Technique - Singing - Speaking Workshop in Vienna on 17 October 2009 ...use songs and texts from the British Isles to inspire and delight us. There will be accompaniment from the Celtic Harp. No experience is necessary. The workshop takes place on Saturday, 17 October 2009 in Vienna's fifth district from 12am to 5 pm. Costs: 50 Euros (40 Euros for concessions). Further details from Harriet Anderson (www. harrietanderson. com), Email:  more...

Customer Relationship Management ...tify your real customers, evolve strategies to retain and delight them by exceeding their expectation Registration: Please send your nominations along with the prescribed fee to: Infopace Management Pvt Ltd No. 81, Block 6 (B) SHIG, 4th cross, III rd Main, 5th Phase, KHB colony, New Town Yelahanka, Bangalore 560 064, Karnataka, India Tel: 91-80-41685705, 28096111/ 112 /113 Fax:  more...

The Employment Act 22 23 Nov 2012 The Employment Act is the key legislature governing employment contracts in Singapore. It stipulates the basic terms and conditions of employment that organisations must abide by. It is essential for any HR practitioners and anyone who have to operate the Employment Act in the workplace to have an in-depth understanding of its interpretation and application. An up to date knowledge of the law will  more...

The Employment Act 6 7 Sep 2012 The Employment Act is the key legislature governing employment contracts in Singapore. It stipulates the basic terms and conditions of employment that organisations must abide by. It is essential for any HR practitioners and anyone who have to operate the Employment Act in the workplace to have an in-depth understanding of its interpretation and application. An up to date knowledge of the law will  more...

The Employment Act 26 27 July 2012 The Employment Act is the key legislature governing employment contracts in Singapore. It stipulates the basic terms and conditions of employment that organisations must abide by. It is essential for any HR practitioners and anyone who have to operate the Employment Act in the workplace to have an in-depth understanding of its interpretation and application. An up to date knowledge of the law will  more...

The Employment Act (10 11 May 2012) The Employment Act is the key legislature governing employment contracts in Singapore. It stipulates the basic terms and conditions of employment that organisations must abide by. It is essential for any HR practitioners and anyone who have to operate the Employment Act in the workplace to have an in-depth understanding of its interpretation and application. An up to date knowledge of the law will  more...

Professional Switchboard Reception and Frontline Skills Overview: Why is the most visible team in the company also often the least experienced, with little formal training? Switchboard, reception and front line employees handle the brunt of the companya ™s first impressions with their clients, and everybody knows that a poor first impression leaves the client doubting the credibility of the company as a whole, and possibly deciding to take their  more...

Certified Process Professional - Advanced Business Process Management ...nefficiency by 30% to 60% within 90 days of deployment - Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes - Innovate to compete, set the market trend and even dominate your industry - Release significant costs, improve revenues and enhance service immediately The Certified Process Professional program builds your competency in delivering  more...

Brilliant customer service ...ls by instructing, equipping and inspiring your people to delight your customers at every opportunity. The programme is equally applicable to the public, private and voluntary sectors. It can be adapted to your specific needs (eg, more on telephone skills, less on face-to-face interactions a or vice versa) and the examples used can be very specific to your organisation. All course  more...