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Instructor Led Training Classes
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Deliver Training Seminars and Classes
From Advanced Concepts
customer services ...erformance-Based Objectives
Recognize the importance of delivering excellent customer service so that you can help to build, maintain, and increase your organization s customer base.
Focus on the customer so that the individual is motivated to return.
Handle complaints so that customers are satisfied.
Deliver excellent customer service on the telephone so that customers have a positive more...
Personal Finance Training ...nt personal finance issues that affect people s lives and delivers the skills and knowledge you need to improve your personal financial capability.
This course covers four broad themes. The first theme is the importance of the changing economic and social environment to your personal finances. This is taught by placing financial topics such as borrowing and debt; savings and investments; the more...
From Training for Excellence
Train the Trainer Program       ..., which emphasized both design elements and excellence in delivery, we have experienced a 40 growth in our production over last year."
Gerry Heiple, Former VP, Foresters
The program focuses on practical, proven, leading-edge techniques and strategies that both new and experienced trainers can begin to use immediately with success.
You ll learn how to:
--Build "instant" rapport with more...
From Last Minute Training
PowerPoint 2007 - Level 1 Upon successful completion of this course, students will be able to:
* get started with PowerPoint.
* create a presentation.
* format text on slides.
* add graphical objects to a presentation.
* modify objects on slides.
* add tables to a presentation.
* add charts to a presentation.
* prepare to deliver a presentation. more...
Microsoft Office PowerPoint 2007: Level 2 Upon successful completion of this course, students will be able to:
- manipulate an existing PowerPoint presentation.
- begin creating a presentation.
- format text slides.
- add tables to a presentation.
- chart data in a presentation.
- modify objects on slides.
- add images to a presentation.
- prepare to deliver a presentation. more...
Effective Presentation Skills 2 Days ...y action packed workshop will teach you how to create and deliver highly dynamic and vibrant presentations to a variety of audiences using simple and effective presentation techniques. Your presentation skills will significantly improve as the course will cater to your individual needs as well as group dynamics. Participate in this excellent workshop and get a copy of your very own more...
Powerful Sales Presentations Theory This course is intended for those wanting to learn a systematic approach to presenting that will simplify their presentations and make it easier to deliver their message in a professional, logical manner. Participants will learn techniques to improve their communication skills. Participants will explore Important facts about how people learn, retain information and make decisions.We will also more...
Crystal Reports XI (2 Days) ...g solution that helps you design, explore, visualize, and deliver reports via the web or embedded in enterprise applications. It enables end users to consume reports with stunning visualizations, conduct on-report business modeling, and execute decisions instantly from the report itself reducing dependency on IT and developers. Crystal Reports XI is a basic course that runs for two days -- from more...
ITSM Metrics (KPIs and TCO) Expert - 5 Days ...nting ITSM metrics to help manage and control the service delivery and service support activities and processes to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency, effectiveness and quality for the service support and service delivery processes.
The course covers the typical activities more...
ITSM Metrics (KPIs and TCO) Practitioner Support and Restore - 3 ...upport and restore activities, processes and functions to deliver optimal business value. The practitioner will learn what s required to validate, direct, justify and intervene when necessary to drive efficiency, effectiveness and quality for the incident and problem management processes and the service desk function.
For more information please call 1-877-313-8881 or copy this link into your more...
From ibruk Consulting Pvt Ltd
Effective Presentations Effective presentations convey their message clearly and succintly while holding the audience's attention. Making a memorable presentation requires many skills from creating a good presentation aid (slides) to speaking clearly to managing the audience.
ibruk consulting's Effective Presentations training program teaches your team the art and science of making good presentations. The program more...
From Sonic Training
Adobe Indesign Introduction (Beginning) Class  ...ective: You will utilize Adobe InDesign CS2 to create and deliver eye-catching printed documents.
Welcome to Sonic Training!. (http://www.sonictraining.com 877-760-0078) Macromedia ( Dreamweaver, Flash, Fireworks), Adobe (Photoshop, InDesign, Illustrator), Database (SQL, Access, Filemaker Pro, Goldmine), Programming (HTML, CSS, XML, Access VBA, Excel VBA), MS Office (Excel, Access, more...
From EMS Consulting Group, Inc.
Material Flow and Kanban   ...for
purchased parts that ensures that purchased parts are delivered to manufacturing
cells efficiently and timely. Attendees will learn how to develop and use
a system for planning parts, how to setup purchased parts supermarkets, how to
implement kanban, and how to effectively deliver purchased parts
to manufacturing cells. Using a case example, participants will make
calculations and design more...
From Meirc Training and Consulting
Train the Trainer From Design to Delivery ' This program is designed for Trainers, instructors and supervisors involved in classroom and on-the-job training. This program is worth 25 NASBA CPE?s. Note: Participants are expected to come prepared with a powerpoint presentation to fill up a twenty-minute training session on a topic of their choice. Relate their psychological types and/or learning styles to instructional strategies. more...
Certified Master Trainer ' This program is designed for Trainers, instructors and line managers involved in training and seeking certification as Master Trainers. The program is also open for other participants wishing to improve their training skills but not necessarily seeking certification. This program is worth 25 NASBA CPE?s. Note: Participants seeking certification should come with a powerpoint presentation to fill more...
Train the Trainer From Design to Delivery ' This program is designed for Trainers, instructors and supervisors involved in classroom and on-the-job training. This program is worth 25 NASBA CPE?s. Note: Participants are expected to come prepared with a powerpoint presentation to fill up a twenty-minute training session on a topic of their choice. Relate their psychological types and/or learning styles to instructional strategies. more...
Certified Master Trainer ' This program is designed for Trainers, instructors and line managers involved in training and seeking certification as Master Trainers. The program is also open for other participants wishing to improve their training skills but not necessarily seeking certification. This program is worth 25 NASBA CPE?s. Note: Participants seeking certification should come with a powerpoint presentation to fill more...
Certified Financial Professional ' This program is designed for Financial professionals, senior accountants, finance managers, accounting managers, chief accountants, banking professionals and corporate controllers. Prerequisites: None. Level : update. This program is worth 25 NASBA CPE?s. Upgrade their level of corporate financial management. Learn how to leverage their knowledge in financial management to deliver positive more...
Making Powerful Presentations ' This program is designed for All employees and managers who need to make effective oral presentations to others. This program is worth 25 NASBA CPE?s. Practice the basic techniques and skills necessary to design dynamic presentations. Prepare and deliver two presentations and give and receive feedback on them. Develop greater confidence in speaking to a group of people. Learn the more...
Professional Certificate in Presentation Skills ' This program is designed for Individuals who are required to conduct high impact presentations, whether internally within an organization or externally to customers or the public. This program is worth 25 NASBA CPE?s. Research, organize, and prepare powerful presentations. Deliver two or three presentations and give and receive feedback on them. Use visual aids to enhance effectiveness more...
Advanced Presentation Skills ' This program is designed for Individuals who are required to conduct high impact presentations, whether internally within an organization or externally to customers or the public. This program is worth 25 NASBA CPE?s. Learn advanced techniques for presenting including the different methods of delivery. Research, organize, and structure powerful presentations. Prepare and deliver three more...
Professional Certificate in Presentation Skills ' This program is designed for Individuals who are required to conduct high impact presentations, whether internally within an organization or externally to customers or the public. This program is worth 25 NASBA CPE?s. Research, organize, and prepare powerful presentations. Deliver two or three presentations and give and receive feedback on them. Use visual aids to enhance effectiveness more...
Advanced Presentation Skills ' This program is designed for Individuals who are required to conduct high impact presentations, whether internally within an organization or externally to customers or the public. This program is worth 25 NASBA CPE?s. Learn advanced techniques for presenting including the different methods of delivery. Research, organize, and structure powerful presentations. Prepare and deliver three more...
Making Powerful Presentations ' This program is designed for All employees and managers who need to make effective oral presentations to others. This program is worth 25 NASBA CPE?s. Practice the basic techniques and skills necessary to design dynamic presentations. Prepare and deliver two presentations and give and receive feedback on them. Develop greater confidence in speaking to a group of people. Learn the more...
From Kwerkus Six Sdn Bhd
Lessons in Innovation For Teams LIFT  ...e lifeblood of all organizations and has the potential to deliver stellar business results. But how do you actually innovate? How does your team or organization come up with innovative solutions, products or services? What are the tools that your organization can use in a team setting to become more innovative?
In order to achieve all of these things, one of the most powerful tools available more...
From PERCON The Strategic Interveners
Analytical skills     ...ts
Plan and prepare effective analytical reports
Plan and deliver effective oral presentations
Implementing Decisions
Develop an implementation plan
Measure the results, develop control methods, and manage the change
Productivity Tools
Separate critical activities from non-critical activities
Plan their time efficiently
Recap & Action Plan
To provide an opportunity for the participants to more...
From Taylor Performance Solutions, Inc.
Speaking in Public  Public speaking is a great way to enhance your image, increase your self confidence and improve in your career. You will learn how to develop materials, inspire an audience, make a speech memorable, exude professionalism and erase fear.
We can customize a workshop to deliver on site for groups of at least 8 people. more...
From Quantum HR Solutions
Train The Trainers Workshop  ...nals with the necessary knowledge and skill foundation to deliver effective training that transfers smoothly to the work environment. This program has been developed by the experienced trainers and NLP practitioners.
Target Group:
This course is designed for:
workers preparing to enter the training and development field
practicing training professionals who wish to enhance their skills more...
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