Online Deliver eLearning

PowerPoint XP Comprehensive ...text, graphics, charts, tables, online presentations, and delivering presentations. PowerPoint XP Basics Introducing PowerPoint XP - PowerPoint XP Capabilities Screen Layout - The PowerPoint XP Window - The Presentation Window Presentation Views - Views In PowerPoint - Switch Views - Adjust View Panes Manage Presentation Files - Save A Presentation - Open A  more...

Talent Management Developing and Engaging Talent Talent Management: Developing and Engaging Talent Organizations depend on talented employees to help them achieve their goals. But without a talent management strategy focused on keeping these employees engaged, they may be sending out resumes rather than working to achieve those goals. Employee engagement and commitment are key success factors for any organization. This course describes how  more...

Foundations for Business Execution Foundations for Business Execution Have you ever sat in a meeting where your boss described a "new initiative" that was going to transform your business unit, only to see the initiative fizzle and die a few weeks later? Do you have big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to  more...

Measuring Process Capability and Performance in Six Sigma ...n to the voice of your customers and build processes that deliver products and services to them. It is also necessary to review processes to ensure they remain within the targets and specifications set by your customers. Measuring the capability and performance of a process is an important activity in Six Sigma DMAIC methodology. Six Sigma teams use process capability and performance  more...

Six Sigma Process Improvement ...e world of business you cannot expect faulty processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six Sigma Champions generally  more...

Discover Powerpoint 2007 Level 3 ...graphics, add charts and tables, as well as learn tips on delivering your presentation. Technology Skills products combine audio, animation, and software simulation with a simple user interface to make the "discovery" of computer programs both effective and entertaining. The course is also designed to help users learn at their own pace, allowing them to repeat topics or jump to  more...

Antitrust - Talking with the Competition ... with a competitor can help your company to cut costs and deliver a better priced, quality product to the consumer. Collaborations can be procompetitive or anticompetitive. The Federal Trade Commission (FTC) and the U.S. Department of Justice ("DOJ") have issued Antitrust Guidelines for Collaborations Among Competitors. This course explains competitor collaborations and outlines these  more...

Planning Business Analysis Communication Monitoring ...ing business analysis activities in order to successfully deliver requirements and meet project goals. But what about planning and managing how these business analysis activities are actually performed? A proposed structure and schedule for communications, a requirements management plan, and a clear plan to ensure business analysis activities are executed as efficiently as possible are all key  more...

Presenting Your Case ...sful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It focuses on the use of visual aids and handouts in a presentation, the structure and development of a presentation in light of  more...

Customer Service Over the Phone ... service over the phone that can help you to consistently deliver the best customer service. This course covers the basic rules for answering a customer call including greeting the customer and offering your assistance. It includes information on how to make a good impression by listening and using questions to probe for more information, using your tone, and being able to empathize and be  more...

Introduction to Operational Support and Analysis ...vities and organizational infrastructure that are used to deliver services to the organization and the customer. The proper management of these activities and organizational infrastructure is the key to ensuring service operations functions and processes are delivered successfully. Service operations best practices also ensure adequate monitoring and controlling measures are in place and  more...

Using Surveys to Measure Customer Satisfaction ...you need to gauge how they rate your company's ability to deliver them. This course concentrates on the techniques required to do this accurately and appropriately with the resources available to you.The first lesson explains why it's imperative that you have firm objectives for the survey in mind before you embark on a project to measure customer satisfaction, whether this is being conducted  more...

Environmental Management Systems EMS Environmental Management Systems (EMS) Historically, companies have managed their own environmental challenges in response to external pressure from government agencies, environmental interest groups, and citizens focusing mainly on regulatory compliance. Today, companies recognize the importance of sound environmental management practices that result in economic gain. The International  more...

Leading a Customer-focused Team ...f your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work together to  more...

Cisco CVOICE 8 0 Cisco Unified Communication Manager ...e large portfolio of Cisco integrated services routers to deliver unified communications features that are commonly used by business users to meet the voice and video communications requirements of the small or medium-sized office. Cisco Unified Communications Manager Express allows the deployment of a cost-effective, highly-reliable communications system using a single device with Cisco IOS  more...

Negotiation Essentials Communicating ...cate well. And this means not only being clear in how you deliver your message but also ensuring the other party feels understood. You need to actively and skillfully create a connection with the person you're negotiating with. Otherwise, you won't ever reach an agreement. This course describes ways you can communicate effectively in a negotiation. It discusses how to set the tone for a  more...

Motivating a Winning Sales Team Motivating a Winning Sales Team Famous college football coach Lou Holtz said, "Ability is what you're capable of doing. Motivation determines what you do. Attitude determines how well you do it." As a sales manager, what can you do to make a difference in how your team members' use their abilities? How can you increase their level of motivation and create positive attitudes? In this course,  more...

Delivering High-impact Sales Presentations ...Delivering High-impact Sales Presentations The most important meeting you'll have with your client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the  more...

Delivering High-impact Territorial Account Sales TAS Presentations ...Delivering High-impact Territorial Account Sales (TAS) Presentations In this course, you'll learn about the third major component of the territorial account sales approach--presentation. Your presentation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot  more...

Introduction to the Service Desk ...ortance and benefits of the Service Desk in an IT service delivery organization, as well as the objectives and responsibilities Service Desks strive to deliver. This course also covers the different Service Desk organizational structures, such as local, centralized, and virtual, and also explores the different considerations, such as the environment that must be addressed when setting up and  more...

Training and Development Training and Development ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in  more...

Six Sigma Projects and the Black Belt Role ...nd must have the qualities and qualifications required to deliver the expected results. This course deals with the key considerations around the selection of kaizen and Six Sigma projects. It also explores Black Belt roles and the associated Black Belt qualifications needed for leading Six Sigma teams to realize their project goals. This course is aligned with the ASQ Certified Six Sigma Black  more...

Introduction to Lean for Service and Manufacturing Organizations Introduction to Lean for Service and Manufacturing Organizations Lean has its origin in the Japanese manufacturing industry in the 1980s as a waste reduction and improvement methodology. However, as it turned out, methods and principles of lean thinking spread to logistics, and from there on to the military and construction industries. Lean methods and principles have since been applied  more...

Managing and Deploying Six Sigma ...It focuses on a systemic, long-lasting deployment, and on delivering promised business results rather than obsessing over implementing projects. This course integrates essential Six Sigma concepts, tools, and methodologies enabling you to deliver excellent business results. A case-based approach is followed throughout to demonstrate how some incredible companies applied the concepts and tools  more...

Basics of Six Sigma Projects and Teams ...x Sigma needs both effective leadership and management to deliver its promised results to an organization. It requires all Six Sigma leaders Master Black Belts, Black Belts, and Green Belts to effectively lead project teams to deliver their expected results. Understanding team building processes, tools, and role structures helps Six Sigma team members produce desired results and resolve  more...

Cisco CVOICE 8 0 QoS Mechanisms ...ecurity, predictability, measurability, and some level of delivery guarantee. Network administrators and architects achieve this service level by managing delay, delay variation (jitter), bandwidth provisioning, and packet loss parameters with quality of service (QoS) techniques. This course introduces the concept of a converged network, identifies four problems that could lead to poor quality  more...

The Impact of Situation Style When Communicating with Diplomacy Tact The Impact of Situation & Style When Communicating with Diplomacy & Tact Communicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different people in different situations can impact how you deliver your message, in terms of respect and  more...

Strategies for Communicating with Tact Diplomacy ... is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through conversations in a way that shows sensitivity and respect for others. As well as exploring what you should say, the course shows you how you  more...

Using Feedback to Improve Team Performance Using Feedback to Improve Team Performance A crucial component of optimal team performance is the ability of all team members to openly express their ideas, goals, and needs, as well as share thoughts about each other's performance both positive and negative. The same principle applies when it comes to receiving feedback. It's far better to hear the truth directly than to assume your  more...

The Voice of Leadership The Power of Leadership Messaging The Voice of Leadership: The Power of Leadership Messaging How you present yourself to others can determine the power of your message and how it reflects on you as a leader. One of the keys to developing your leadership message is establishing credibility. You must always do what you say you'll do. Powerful leadership messages have distinct qualities, and leaders who learn how to deliver  more...

Delivering a Difficult Message with Diplomacy Tact ...Delivering a Difficult Message with Diplomacy & Tact Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help  more...

Operations Supply Chain Management ...across an organization, which are needed to design, make, deliver, and service products or services for customers. Production, inventory, location, transportation, and information are performance drivers that can be managed to produce the capabilities for a given supply chain. As a part of their overall strategy, organizations also employ many supply chain strategies to survive and compete in a  more...

Operations Management Product Service Management ...t integrate operations, marketing, and sales functions to deliver desired products and services to customers. This course provides a broad overview of the product and service management functions from an operations management perspective. More specifically, it walks you through the phases of product life-cycle and stages of new product development. This course also introduces some examples of  more...

The Aerospace Defense Industry Overview Version 1 ...search and development organizations. These organizations deliver aircraft and their components, as well as software and systems, such as modeling and simulation software, and data management, navigation, and surveillance systems. This industry is subject to a high level of government regulation, particularly the defense sector. As it adapts to the entrance of new global companies, the industry  more...

The Capital Markets Industry Overview Version 1 ...m funds on the capital markets. The industry participants deliver various services to their clients, such as underwriting and acting as agents in the issuance of securities (stocks and bonds); assisting and advising companies involved in mergers and acquisition; as well as providing ancillary services including market making and securities trading. With a complex playing field dominated by  more...

The Broadcasting Entertainment Industry Overview Version 1 ... traditional forms of entertainment. The industry players deliver films, television programs, music, radio programs, electronic media, books, news, and an ever expanding array of entertainment products. It provides its customers throughout the world with access to these activities through an expanding number of media devices and channels. This industry has to adapt to new ways to create,  more...

The Banking Industry Overview Version 3 ...rategies to overcome these challenges and move forward to deliver financial objectives to people and organizations. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the banking industry, and strategies employed to meet some of those challenges. It identifies the main sectors of the banking industry and its business drivers,  more...

The Telecommunications Industry Overview Version 3 ... The industry players produce communication equipment and deliver a set of voice, data, and broadband services using wire line or wired infrastructure of cables, networks, servers, computers, and satellites. This industry is highly sensitive to the slightest change in regulatory, technological, and economic factors and has its own share of challenges largely stemming from these factors. With  more...

The Insurance Industry Overview Version 3 ...sinesses and individuals from risks. The industry players deliver risk coverage, while attempting to manage their own risks in an environment that is subject to regulatory requirements, competitive forces, margin pressures, and changing customer demands. Insurance companies adopt unique strategies to overcome these challenges and to propel growth and market share in a global environment. This  more...

Public Speaking Strategies Confident Public Speaking ...ategies: Confident Public Speaking Effective speech delivery is crucial to public speaking, as it allows you to showcase your work and communicate with confidence. No matter how much time you've spent perfecting your message, no one will hear it if you are unable to engage your audience, handle on-the-spot challenges, and avoid being disrupted by nerves. This course looks at the methods  more...

Competitive Marketing Strategies Conducting an Internal Analysis ...anization have and how can it effectively deploy these to deliver a sustainable competitive advantage? In addition, you need to consider your marketing activities - how relevant are your marketing objectives, given your organization's current and potential capabilities? And what kind of profile does the marketing function have in your organization? Addressing questions like these will help you  more...

Developing a Brand Internally ...deliver what they promise because of a lack of internal focus and engagement in the brand development process. If your employees and organizational culture aren't aligned with your brand, you'll likely fail to deliver the full value potential of your brand. Internal engagement is increasingly being viewed as not only key to effective brand development, but an important driver of customer value.  more...

Customer Driven Process Improvement Implementing Maintaining Improvements ...is implementing the changes that will enable a process to deliver what customers need. After determining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The energy that often accompanies this stage can make the planning, piloting, and troubleshooting of the implementation easier. This  more...

The Oil and Gas Industry Overview Version 3 ... natural gas products from locations around the world and deliver them to consumers throughout the world. Industry players adopt unique strategies to overcome the challenges of supplying a non-renewable resource by finding new resources with improved technological, business, and diversification strategies. This course is designed to help learners understand key concepts, terminology,  more...

Preparing for Successful Sales Preparing for Successful Sales Selling can be a demanding, even daunting task. How do you develop a persuasive sales pitch? What makes for an effective sales presentation? What do you do when customers raise objections during a sales pitch? How do you close a sale? This course provides insight into the answers to these questions while it teaches you how to prepare for and deliver effective  more...

Basic Presentation Skills Delivering a Presentation ...Delivering a Presentation Excellence in presentation can be achieved when the standard of your delivery matches the quality of your content. You may have carefully planned and structured what you want to say, but if you deliver your message in a monotone while standing stiffly, you're probably not going to captivate the audience. Having diligently prepared for your presentation, you need  more...

Preparing to Communicate Effectively at the C Level ...nce executive decision-making, but don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and clarify your message, outlines the principles you should follow when approaching communications with senior executives, and provides important tips on how to build credibility with the "C"  more...

How To Master Presentation Skills This course takes the student through the process of creating and then delivering a successful presentation. This course takes the student through the process of creating and delivering a successful presentation. The topic, audience analysis, and researching are covered first, with an emphasis on the audience. The next area discussed is writing and designing slides. Students also learn how to  more...

Recognizing Employee Performance ...gnize and motivate. There are also techniques to help you deliver recognition effectively through coaching and feedback. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. Motivated employees don?t just happen?they are the result of effective leadership. You will learn how to lay the groundwork for successfully recognizing  more...

Pharmacy Technician Career Training Program ..., computer technology and teaching methods we are able to deliver absolutely the best course to our students. Our instructor makes learning this material fun and easy! Here are descriptions of just some of the topics you will study. Pharmacology ? You will learn the most commonly used classes of medications, what conditions they are used to treat and how they work in the body. Anatomy and  more...

Certificate in Technical Writing ...tion for teaching professional communication. Prepare and deliver training for their companies Advance into documentation management positions. Advance career objectives and increase salary in the workplace. FAQ Common Questions What credits do you receive by completing this course? These are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit" institution. However,  more...

Certificate in Technical Writing for Current Technical Writers ...tion for teaching professional communication. Prepare and deliver training for their companies Advance into documentation management positions. Advance career objectives and increase salary in the workplace. Frequently Asked Questions What credits do you receive by completing this course? These are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit" institution.  more...

Comprehensive Online Instructor Certificate Program ...fully online courses that will show you how to design and deliver a quality course via the Internet. Not only will you master today s fast- growing learning methodology, you will put yourself on a career path with unlimited potential. With courses tailored to college faculty and to high school teachers, this comprehensive program includes self-paced, instructor-facilitated, and instructor-led  more...

14 Purchasing Best Practices ...ck which is included with your registration. Get ready to deliver world-class purchasing results! Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to complete and the course is comprised of 8 lessons. Students  more...

Microsoft Excel For Purchasing Professionals ...ols that can help you make sound purchasing decisions and deliver top-notch presentations. The highly personal and interactive online course "Microsoft Excel For Purchasing Professionals" will enable you to perform sophisticated purchasing analyses through exercises that are based entirely on the situations that you face in your purchasing work. The student can complete their course of study  more...

Project Management Professional- (Self Directed) ...and managing resources in such a way that these resources deliver all the work required to complete a project within defined scope, time, and cost constraints. This course can be completed as quickly as you care to. 90 Day course access is given to the student. Suggested time of completion is 3 weeks. "Project Management Professional" is a course that covers the fundamentals of managing  more...

Senior Professional In Supply Management (SPSM ®) Certification Program ...upplier performance and more, you?ll learn exactly how to deliver results for your employer. And when you make your employer more successful, your own career success is likely to follow! Earning your SPSM Certification is a three-step process. Here are the three steps...Step #1: Complete the six highly personal and interactive online classes of the SPSM Certification Program. You earn 44  more...

Adobe InDesign CS4: Essentials ...ate professionally styled text, layouts and graphics that deliver a powerful impact. In this series, youll be guided through the techniques needed to work with text and graphics in your layouts. You will also learn how to apply artistic effects to text and placed artwork, without prior knowledge of other applications like Illustrator or Photoshop.This self-directed course can be completed  more...

Mastering Presentation Skills for the Workplace ... This course explains how proper preparation can help you deliver a more effective presentation, how to best structure message content to accomplish a presentation goal,provides tips and tools for improving your delivery skills for presentations, and shows you how to design a dynamic PowerPoint presentation and use other visual tools to support message content.You may complete this course  more...

Managing Managers Senior managers provide a vital connection between organizational leadership and frontline management. They oversee the development of the organization's goals and its achievement. In addition, they must also manage relationships, both across the organization and across functions. While they are the voice of top management, they are also expected to deal with their own line managers to ensure that  more...

Managing as Project Champion Albert Einstein said, "The bitter and the sweet come from the outside, the hard from within, from one's own efforts." Are you a person who can drive a project on the outside, and hold yourself responsible from within? Can you be the force, the influence, and the point person who holds the keys to ultimate success? That's what it takes to be a project champion. This is not a course about the  more...

The Automotive Industry Overview Version 2 ...y, and innovation, automotive companies are challenged to deliver higher value more efficiently than ever before. This dynamic automotive environment is also characterized by increasingly sophisticated consumers and redefined supplier relationships. Although regions such as South and Central Asia, South America, and Eastern Europe present enormous opportunities for the automotive industry, it  more...

Introduction to IT Project Management Do you want to increase your effectiveness as a leader in project management? Are you unsure of the key skills needed for managing an information technology (IT) project? As you proceed through this "Introduction to IT Project Management" course in the "Project Management for IT Professionals" series, you will gain valuable insight into project management with a special focus on managing IT  more...

Functions of IT Project Managers William Shakespeare wrote, "Be not afraid of greatness; some are born great; some achieve greatness, others have greatness thrust upon them." Good information technology (IT) project managers are trained, not born. As an IT project manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better  more...

Managing Efficiencies of IT Projects ...delivering quality application systems? Do you know how you can ensure that your projects deliver value to your organization? The key to delivering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process management  more...

Essentials of External Consulting You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines, clearly  more...

Diagnosing and Planning ...c position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the client's particular business, you must have a knowledge of the organization. Each organization is unique: there are different people and different challenges. One size does not fit all. You cannot respond to each and every organization in the same way. Rapidly learning about the  more...

Managing Delivery ...Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about  more...

Sales Skills Overcoming Obstacles ...bjections. Participants will also learn how to create and deliver an effective sales presentation that is geared toward their client's key issues, as well as how to overcome a customer's objections. Learn To Complete a key-issues matrix when speaking to clients. Ask specific questions to help them understand clients' decision-making  more...

Visual InterDev 6 0 Implementing Server Technologies ...fy the sequence of steps performed by the SMTP service to deliver an e-mail message to a client. Set the properties of the SMTP service by using the pop-up menu in Internet Service Manager. Complete the code to send an e-mail message from an Active Server Page. Identify the features of Index Server. Set the properties of Index Server by using the pop-up menu in Index Server Manager.  more...

Oracle Form Builder Forms Fundamentals ...ata block by using the Layout Wizard in reentrant mode. Deliver a form module based on given specifics. Match the module type extensions with their storage format. Identify and create a master-detail relationship. Identify the definition of a master-detail relationship. Create a master-detail form module by using the Data Block Wizard. Unit 3: Customizing a Form Module  more...

Oracle Form Builder Managing Module Types ... Builder. Create a project. Establish dependencies. Deliver a project. Create a menu module containing menus, menu items, menu toolbars, and pop-up menus in Form Builder. Manage a menu module by control. Customize and implement security by using built-ins and substitution parameters. C ontent Emphasis Skills-Based A udience Application developers, database  more...

Oracle Form Builder R6 Forms Fundamentals ...y the layout of a data block by using the Layout Wizard. Deliver a form module conforming to specifications. Match the module type extensions with their storage format. Identify the definition of a master-detail relationship. Use the Data Block Wizard to create a master-detail relationship. Create a master-detail form module explicitly in the Object Navigator. Unit 3: Customizing a  more...

Oracle Form Builder R6 Project Builder and Menu Modules ...and benefits of Oracle Project Builder, how to create and deliver projects, and how to create new file types. In addition, the course describes how to create and manipulate menu modules, and how to manage menu modules. L earn To: Identify the benefits of using Project Builder. Match the terms used in Project Builder with their definitions. Create an empty stand-alone project using  more...

PowerPoint 2000 Expert User Course Overview This course provides participants with the advanced features of Microsoft PowerPoint 2000 to create powerful presentations. At the completion of this course, students will learn how to create and modify charts and tables; import data from other sources; prepare support elements for a presentation; and broadcast a presentation on the Web. L earn To: Create and modify a  more...

Oracle 11i Procure to Pay Part 3 ...n which you can manage items of a receipt. Inspect and deliver a receipt. Return items and make corrections in transactions. Match various receiving reports with their descriptions. Identify various setup options for receiving. Identify implementation considerations for Receiving. Unit 3: Purchasing Security (2 hours) Identify features of various security and access  more...

Interpersonal Communication Telephone Skills ...o discover why your company's Shipping Department did not deliver an order to one of your company's product vendors. You must identify various callers' needs and use professional telephone skills to address each caller appropriately. Unit 3: Inbound Calls (0.5 - 1 hour) Use screening methods. Create an effective voice mail greeting.  more...

Excellence in Service Creating an Exceptional Service Environment ... how to create the necessary foundation to help employees deliver exceptional customer service. You will learn steps for writing your customer service vision statement, as well as suggestions for ensuring that the appropriate processes and systems are in place to support exceptional customer service. You will also learn ways to be a role model of exceptional customer service for your employees.  more...

Employee Performance Providing Feedback ...edback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving constructive feedback to subordinates, co-workers, and superiors. Document feedback sessions-both the process and the content. Monitor individuals  more...

IIS 4 0 Creating Configuring a Web Server - Part 4 ... ISM. Sequence the steps in which Microsoft SMTP Service deliver messages. Change the default startup setting for Microsoft SMTP Service by using the Services application. Identify the property sheets you will use to configure a SMTP site. Configure a client to send and receive messages by using Microsoft SMTP Service. Identify the methods for optimizing the performance of Microsoft SMTP  more...

Oracle 11i General Ledger Fundamentals Part 3 ...reduce the period close cycle, access financial data, and deliver comprehensive financial reporting. Learn To: Freeze a budget. Identify different methods of inquiring on budgets. Identify features of the Budget Wizard. Audience: This course is targeted at Functional Implementers. Deployment: e-Learning/Self-Study Language Options: US English  more...

Oracle 11i General Ledger Fundamentals Part 2 ...reduce the period close cycle, access financial data, and deliver comprehensive financial reporting. Learn To: Create a Journal Entry (JE) using Applications Desktop Integrator (ADI) Wizard. Import a JE. Identify options for setting up JEs. Audience: This course is targeted at Functional Implementers. Deployment: e-Learning/Self-Study Language  more...

Macromedia Dreamweaver MX 2004 Learning Design Uploading ... beginners and intermediate-level users of Dreamweaver to deliver Web site documents. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Designing Web Pages Identify the options for creating a table. Identify the various options of working with  more...

Macromedia Dreamweaver MX 2004 Learning Styles Navigation ... beginners and intermediate-level users of Dreamweaver to deliver Web site documents. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Working with Cascading Style Sheets Identify features of cascading style sheets (CSSs). Identify options for  more...

Macromedia Dreamweaver MX 2004 Learning Dreamweaver Basics ... beginners and intermediate-level users of Dreamweaver to deliver Web site documents. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Introducing Dreamweaver Identify the key features of Macromedia Dreamweaver MX 2004. Identify the key features  more...

Telephone Skills Effectively Mng Inbound Outbound Calls ...g voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to make persuasive calls, including calls for building relationships with prospective customers. Learn To Screen calls. Give the caller options. Deliver negative messages. Close a sale. Audience All front-line  more...

Oracle Application Server 10g Administration Part 1 ... need to deploy and manage applications and Web services, deliver personalized applications through enterprise portals and mobile devices, provide real-time business intelligence, integrate applications, and automate business processes. Learn To: Identify attributes of grid technology. Identify benefits of using Enterprise Manager Grid Control comprehensive management system.  more...

Six Sigma Team Leadership By addressing customer needs, streamlining processes, minimizing variance, and addressing poor quality and inefficiency, Six Sigma?? can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other  more...

Program Life Cycle and Organization Regardless of your industry, programs and program management exist within their context and act as the infrastructure for implementing strategies. Effective program managers must be mindful of how different industries can impact program life cycles and the benefits they are designed to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course  more...

Getting the Most from Business Documents ... importance of selecting an appropriate document type and delivery method for your written business documents. "Getting the Most from Business Documents" explains the different business document types such as memos, reports, and proposals and the best uses for each. The course shows you how to align the message content, document type, and delivery method--Internet, fax, mail, courier, and so  more...

Making Telephone Calls Count ...ve the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the  more...

Service Teams and Service Stars The Olympic athlete, the Nobel Prize winner, and the Oscar-nominated actor all have something in common. They are all stars in their areas of expertise. This course will move you to the level of stardom in the area of customer service. In profiling the highest achievers, you will grasp the meaning of leadership, the importance of long-term focus, and the secrets to making your customers more  more...

Failure Mode and Effect Analysis ...ity products, which places added pressure on companies to deliver product capability and functionality while trying to maintain the quality and reliability of these products. In the past, reliability was achieved through extensive testing but often this testing was done in the late stages of development. Using the Failure Mode and Effect Analysis (FMEA) methodology, companies can increase the  more...

Positive Workplace Environment The Positive Workplace title is a series of ready to deliver courses covering the creation and maintenance of a positive workplace environment.  more...

Creative Problem Solving The Creative Problem Solving title is a series of ready to deliver courses that will give you a basic framework for problem-solving and decision-making in today's business environment.  more...

Business Communications Communication is the exchange of thoughts or information using speech, signals, writing or behaviour. The Business Communications title is a series of ready to deliver courses that introduce how such exchanges take place in a business environment  more...

Customer Service and Consulting This title offers a series of ready to deliver topics covering the basics of serving customers and consultative selling. The consultative approach combines interpersonal skills with expertise in product, service and support to provide a professional, relevant and personalised service.  more...

Internet as a Business Tool The Internet can save you time and money, and it can make you time and money. Whether you own a business or work for one, being able to use the Internet effectively is critical. This title offers two ready to deliver courses covering the basics of how you can use the Internet for selling, researching and communicating in business.  more...

Time and Stress Management This title offers a series of three ready to deliver courses that will help you to identify, understand and handle stress, as well as reduce pressure by better managing your time.  more...

Your Personality at Work This title offers a series of ready to deliver courses that will teach you that it is easier to inspire people to share your vision and goals when you understand both their and your own personality type and interests  more...