Instructor Led Delivery Training in United States

Cultural Competency Training for Healthcare Professionals Improve relationships by understanding the diversity of healthcare customs and beliefs across cultures. Learn how cultural identity impacts expectations and behaviors related to client services for both patient and healthcare provider. See how bias and cultural filters impact service, and identify typical barriers to effective healthcare delivery due to cultural orientation. Participants will  more...

Public Speaking Workshops and Executive Coaching ...mp, you will learn to organize your ideas and polish your delivery skills as you begin to develop your own speaking style. You will make three prepared presentations in this course, and experience many opportunities to a speak on your feeta ™. You will learn how to tame your anxiety and use that adrenalin to your advantage. This course is appropriate for the novice as well as  more...

Flash Professional Intro This essential introductory course teaches students how to use Flash 8 Professional to create Flash applications for delivery on the Web. Students will get the most out of this course if they are familiar with basic Web concepts but have no prior experience with Flash. Learn how to draw and manipulate objects in Flash, apply colors, styles, and effects, create rollover buttons and simple  more...

GIAC Information Security Fundamentals ...0 questions) minimum passing score Renewal: Every 4 years Delivery: NOTE: GIAC exams are NOT given the day after the conference ends. Exams are delivered online through a standard web browser. For exams purchased with SANS training, access to the exam will be available 7-10 days following the end of the conference. Standalone challenge exams are issued within 24 hours upon receipt of payment.  more...

Oracle Hands On Training With Real Time ScenariosDBA11g11iEBS R12Functional We offer online Instructor-led training for IT professionals who want to learn the best of Oraclea ™s technology products, Middleware components and Applications. Our unique Instructor-led online training are delivered through a web conference for disperse groups as well as onsite at your offices or a location of your choice. WE PROVIDE TRAINING ON ORACLE FINANCIALS, HRMS, CRM, R12, 11G  more...

Internal Brand Training ... cut out for them because human beings complicate service delivery. Opportunities exist every day to deliver internal and external customer service that supports or deteriorates brand value at multiple touch points. Even when an employee provides the type of service that delivers full brand value, another employee may drop the ball afterwards only to unravel the goodwill and brand integrity  more...

Public Speaking Secrets ...ning world-class presentations in minutes, and master the delivery processes -- literally overnight. The most highly sought after skill in corporate America is the ability to stand on your feet and say what you want to say, the way you want to say it. And, right or wrong, people form a perception of who we are and what we represent by the confidence that we show when we speak. A person who  more...

PRESENTATION SKILLS WORKSHOP This critical workshop aids participants in building and delivering a powerful message to both internal and external clients. It is one of toughest courses that a participant can take, but yields the highest results. The course will build participants skill selling, informing, motivating, or building consensus with an internal audience. This highly interactive workshop focuses on audience  more...

Ultimate Sales Academy USA More information is available at www. ultimatesalesacademy. com. USA is a highly interactive methodology to develop top business-to-business (B2B) sales producers, regardless of industry sector. Students will videod be making presentations, handling objections, closing and all other aspects of the sales process. Sales planning, ethics, and suitability for a professional sales career are all  more...

Train the Trainer Program ..., which emphasized both design elements and excellence in delivery, we have experienced a 40 growth in our production over last year." Gerry Heiple, Former VP, Foresters The program focuses on practical, proven, leading-edge techniques and strategies that both new and experienced trainers can begin to use immediately with success. You ll learn how to: --Build "instant" rapport with  more...

CEE825 Fundamentals of Systems Engineering This course can be held at your company site for 6 or more participants. Please call us at 1. 407. 780. 5585 or send an email to innovatellc@gmail. com CEE825 Fundamentals of Systems Engineering This course introduces the principles and methods of Systems Engineering. Lectures follow the "V"-model of Systems Engineering, including needs identification, requirements formulation, concept  more...

Train the Trainer Course provides knowledge and skills to become a trainer of others. Includes lessons on needs assessment, instructional design, classroom delivery and evaluation of results. Participants receive state of the art instruction from an ASTD Master Traininer and develop skills through hands-on activities that are videod and critiqued. Prepares participants for CPLP exam.  more...

Support Representatiive Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer  more...

Effective Scrum Developer Using NET With Visual Studio 2010 ... The principles that drive code quality and support quick delivery of business value from testable, understandable and correct code. Test Driven Development Using the practice of Test First to help ensure the requirements are well understood and automated tests can be added to the build process to validate the system in the future. Refactoring The process of improving the design of software  more...

Patient Care Technician ...are Technician (PCT) plays a vital role in the healthcare delivery setting often having more patient contact than any other team member including doctors and nurses. The PCT, at Sunshine Career Institute learns the following skills: Home Health Aide, Nursing Assisting, Phlebotomy, EKG, IV Therapy, etc. The Patient Care Technician (PCT) assists patients with many tasks that they can not do  more...

Certified Scrum Master - Chicago ... Inspect & Adapt a Establishing a flow of product delivery a Roles and Responsibilities a ScrumMaster, Product Owner and The Team a Sprint Planning and Release Planning a Product Backlog & Sprint Backlog a Informed strategic and tactical views a User Stories, Other Stories and Building Robust Capabilities a Building ROI in one step at a time  more...

Certified Scrum Master - Ottawa Ontario ... Inspect & Adapt a Establishing a flow of product delivery a Roles and Responsibilities a ScrumMaster, Product Owner and The Team a Sprint Planning and Release Planning a Product Backlog & Sprint Backlog a Informed strategic and tactical views a User Stories, Other Stories and Building Robust Capabilities a Building ROI in one step at a time  more...

The Core of Project Management Scope Time Cost and Delivery Project Scope: Defining and controlling the work of the project Creating a budget that makes sense Resource-loaded schedule and the performance baseline Knowing where you are: Accurate status and forecasting with Earned Value Going in for a safe landing: Planning for delivery and transition to operations  more...

Agile Project Management Introduction ...itional PM techniques to enhance your project success and delivery of real business value. Wea ™ll examine Agility as it relates to chartering, estimating, planning, risk management and change & release management. Improve your Coaching & Soft Skills Todaya ™s software teams require vastly different leadership and management skills from the Project Managers to truly achieve  more...

Positive Power and Influence Influence skills are primary elements of effective communication and leadership ability. As a management training and professional development organization for over 30 years, SMS offers the original influence skills program called Positive Power and Influence (PPI). This program provides people with the behavioral skills important to getting their jobs done efficiently while keeping relationships  more...

The Certificate in Labor Relations ...and * Learn best practices for Be a Pro! TM training delivery. Clients who acquire LLG training materials will pay licensing and annual update fees. Participant workbooks must also be purchased through LLG. Clients who request soft copy for translation purposes may be provided such under legal protections. For more information regarding licensing arrangements, please contact LLG.  more...

Presentations Preparing Developing Delivering This course introduces students to the fundamentals of creating a presentation. Students will discuss the components of a good speech or presentation, and then they will learn how to develop their own. As students work through the activities, they will write and deliver three short presentations in class. They will be introduced to a variety of delivery techniques that include building rapport  more...

Agile Requirements Collaborating to Define and Confirm Needs ...cise user stories that form the basis for development and delivery, as well as prioritizing, estimating, and planning. You'll study how to split minimally marketable features (MMFs)into right-sized stories. Whether you're a customer/ product owner, business analyst, tester, developer, architect, delivery or architecture manager, team facilitator/ ScrumMaster, etc., -- this training will give  more...

BLS for Healthcare Providers CPR Certification Course AHA Basic Life Support(BLS) for Healthcare Providers. Designed for EMS personnel, physicians assistants, doctors, dentists, nurses and respiratory therapists who must have a credential (card) documenting successful completion of a CPR course. Upon satisfactory completion you will receive your 2- Year American Heart Association certification card (subject to submission, printing and delivery).  more...

Present with Confidence Confidence, credibility and your personal style are essential components in connecting with your listener. In Present with Confidence, you will learn how to o Project confidence and credibility o Organize information that motivates your listener to take action. o Deliver your messages in a compelling, believable and confident manner utilizing your personal style.  more...

Training with Confidence ...sh a productive, adult learning climate * Hone their delivery skills to become more effective in front of larger audiences * Create and deliver clear and memorable openings and closings to their programs * Give instructions effectively to their learners * Involve their participants through the use of questions and interactive learning activities * Manage course time,  more...

Career Workshops ...n time will vary based on selected workshop and method of delivery. User and password log in information will be provided to access each purchased online training session. Several to choose. Customization can be granted. *Get Hired. Start Now. Item# GHSN978 Seminar discusses hot topics surrounding job search methods. Includes discussion of resume writing, top interview questions, and  more...

Powerful Presentation Skills Design and Delivery May 8 2012 This updated program demonstrates and delivers the essential skills you need to become more confident, enthusiastic and persuasive when delivering any type of presentation. Through a combination of lecture, workshop and volunteer participation, you will learn how to enhance your overall image, communication style and public speaking skills in as little as a few hours. The agenda is divided into  more...

Beyond Ideation Commercializing and Sustaining Product Innovations Apr 3 2012 ...eakthrough. Customer satisfaction and loyalty result from delivery of novel solutions to new problems, and shareholders demand a constantly refreshed product portfolio promising robust market returns. In this program, we will examine how firms can successfully navigate critical decisions that face them in the pursuit of successfully commercializing an innovation in the marketplace.  more...

Customer Service Certification Series ...be implemented immediately and push your customer service delivery to much higher levels. The primary focus of the program is the personal connection that we have with our customers and how we successfully interact with them and exceed their base need set. Beginning with baseline skills including communication and professional courtesy, Customer Service Professional Excellence will grow  more...

FileMaker Advanced Training Class ...e basic knowledge of a Web design application or HTML. Delivery method: Instructor-led, group-paced, classroom-delivery learning model with structured hands-on activities. Benefits: Students will learn to create a single database or set up a database that can be accessed by multiple users. Learning to create systems of connected multiple database files will allow students to efficiently  more...

FileMaker Intermediate Training Class ...us versions of FileMaker Pro is strongly recommended. Delivery method: Instructor-led, group-paced, classroom-delivery learning model with structured hands-on activities. Benefits: Students will learn how to build a relational database with multiple data tables and simple relationships to relate the data. Students will be able to implement field options to help insure data integrity.  more...

Learning FileMaker Pro Introduction Overview: Students will use FileMaker Pro 11 to create and use databases to store and organize information so that it is available for efficient retrieval. This class is suitable for FileMaker Pro versions 7, 8, 8. 5, 9, 10 and 11. Delivery method: Instructor-led, group-paced, classroom-delivery learning model with structured hands-on activities.  more...

Digital Cinema - RED, Avid & Beyond ...ailies Processing, Editorial, and Final Color Grading and Delivery. The course has been written and is being taught by industry professionals who have regular hands-on experience designing and implementing post-production workflows for RED and other Digital Cinema Acquisition formats. The course syllabus is updated regularly in order to keep pace with the rapidly changing landscape of  more...

The MAGIC of Customer Relations INTRODUCTION Make A Great Impression on your Customers and deliver meaningful and memorable customer experiences. When you choose to create a true MAGIC culture, you will build trust, strengthen relationships and increase loyalty. COURSE OBJECTIVE Develop your associatesa ™ ability to deliver exceptional service to every customer, external or internal. Whether that interaction occurs  more...

Microsoft Outlook MS-001 MICROSOFT OUTLOOK APPLICATIONS INSTRUCTOR LED TRAINING Length: 1 Day. Training in Microsoft Outlook 2003/ 2007. Levels: 1-3. Instructor led training (ILT), group-paced, classroom-delivery learning model with structured hands-on activities. Includes Instructor and manuals. Microsoft Office User Specialist (MOUS) Approved Courseware. Rate: Per class per day. Class Size: Maximum of 15  more...

Mic n Me - Audition Acrobatics The Voice Pitch ...ns Discovering what the client wants Choosing the right delivery Taking risks a How to stand out Directed Audtiion(s) and submission All sessions recorded and sent home for your review Day Two a The Voice Pitch Create your Voice Pitch package Voice Characteristics Bio Cover Letter Resume (critiques/ creation) Website (ideas/ contributions) Demo (critique/ suggestions)  more...

Board Directors Maturity Program High-impact Delivery Deliver clear, convincing, and wella organized presentations; project credibility and poise even in highly visible, adversarial situations.  more...

PowerPoint (classroom training) in San Francisco at AcademyX PowerPoint Introduction is taught by AcademyX, (www.academyx.com, 415-392-8024), the San Francisco's only Internet-focused, instructor-led training company in the Bay Area. In the past, you have used paper-based overhead systems to give presentations. Now, you want to upgrade those presentations to an electronic format. You can use Microsoft Office PowerPoint 2003 to give electronic  more...

Up Front And Out In Front If making a good impression is important to you, you need "Up Front And Out In Front". Fun sessions, combined with individual evaluations, help you make the best possible business, technical or other public presentations.  more...

How to Deliver Powerful Presentations ...e communication skills, including preparation, structure, delivery, strategy, use of visual aids, and handling questions and answers. "How to Deliver Powerful Presentations" is the most highly participatory and personalize workshop of its kind. Each participant will receive coaching and feedback in order to help you learn and practice fundamental and advanced presentation skills. There are 8  more...

PMP Exam Prep - Completely Updated for PMBOK Version 4 The PMP Certification Exam Prep Course is a four-day, instructor-led class designed to prepare project management practitioners for the Project Management Professional (PMP) or Certified Associate in Project Management (CAPM ®) examination. Course content and delivery is structured around The Guide to the PMBOK knowledge areas and supplemental exam material. It is designed to help PMP/ CAPM  more...

Design and Implementation of the Next Generation PMO ...roject cycle time by 20%, and increase successful project delivery by over 30%. Design and Implementation of the Next Generation PMO gives you the best practice, tips, tools and techniques that can bring you to that level of performance and more. In addition, you leave with part of the work done. Exercises lead students to begin development of a PMO Charter and a PMO project plan, both of which  more...

Safeland ...afety and Alcohol and substance abuse awareness Course Delivery The training course is presented in a multi-media format using instructional presentation techniques to include lecture, guided discussions, and table top exercises. The class participants each receive a student manual designed to follow the presentation of the course. A proof of competency exam is also included. The course  more...

Emergency Nurse Pediatric Course ENPC ...evel knowledge and psychomotor skills associated with the delivery of care to a pediatric patient. Information is presented through a series of lectures and psychomotor skills stations. Course participants are required to pass both written and skills testing. CEUs attached. Please call 1-877-243-8885 or visit our website at www. clinicalsolutionsme. com for course schedule or to sign up for  more...

Sudden Assault Response System - Level One ...n course teaches the student how to defend and attack the delivery system of the body, not the weapon. We teach only 7 locks that can be applied in countless variations giving the student multiple options and choices within the use of force continuum without having to change body position. The student will learn, when ever a subject gives you his arm or wether your able to take a subjects  more...

Growth Toolbar toolkit for a salesmarketing director training program ...g out of meetings and distributing circulars, information delivery, feedback, dealing with problems, and disciplinary work. The elimination of fuzziness of functions, duplications, and the inconsistency in work of employees via processes formalization; 5) Assortment, distribution, price fluctuations and the potential for business growth. Toolkit for search and filtration of options.  more...

Effective Presentations Without a dynamic and coherent presentation, even stellar ideas can fail to convince your audience. In this course, you will learn active listening skills to facilitate the exchange of ideas in meetings and presentations. You will also organize your ideas to create coherent and convincing oral presentations, while also utilizing available visual aids and using public-speaking techniques to  more...

Project Management for the Business Manager ...nt need to get projects done on time the first time, with delivery of all that was promised. Are your projects completing as planned? If not, would you benefit from project training that you can actually use to get the job done? Would it help if the course material was immediately useful in the projects you have running right now? The Solution Project Management for the Business Manager  more...

The Core of Project Management Scope, Time, Cost and Delivery The Challenge It takes more than abstract knowledge to be successful at the actual work at hand: managing projects. That means we need Project Management training that does more than just focus on passing an exam. What we need is PM training that focuses on those concepts, tools and techniques that actually help us to get the job done. When we leave the course we want to feel as though we can  more...

Project Management for Teams ...requirements, designs and builds the product and executes delivery to the customer. But truly effective teams do much more. They fine tune estimates to ensure that project budget and schedule are realistic. They help the customer to define quality and then build that quality into the product. They are intent on delivering accurate status reports. They understand the need to control scope,  more...

Food Safety Manager Certification 16 hour course If you are required by your jurisdiction to have a certified food handler on site you will need to take the 16 hour course. It is held over two days of in-classroom training as required by most counties that require training. *Please note Servsafe Essentials book is not included in class price. Although it is recommended that you have a book for future reference we understand that you may  more...

ITIL Service Manager IT Service Manager is the highest level of professional IT Service Management certification available. The candidate who achieves certification has demonstrated not only an in-depth knowledge of IT Service Management, but also the practical application of that knowledge. Class consists of two 5-day sessions covering the Service Support and Service Delivery processes and a 1 -day review session  more...

SCP Level One - Network Defense Countermeasures ... and Countermeasures is an instructor-led 5-day classroom delivery with structured and hands-on activities. It is the second course in the first level of the Security Certified Program, focusing on the student's understanding of the architecture for network defense. The course is designed for the student who is a network administrator responsible for maintaining a wide range of networking  more...

SCP Level One - Network Security Fundamentals ... in a given network. This instructor-led 5-day classroom delivery with structured hands-on activities is the first course in Level One of the Security Certified Program. After completion of this course, students wishing to complete Level One should take the Network Defense and Countermeasures course Students learn to work with various protocols, and create security across different platforms  more...

CICS Transaction Server for z-OS ...ill lead most companies to adopt multiple user interfaces delivery architectures. Mainframes being excellent servers, it makes sense to have company data in a place known for its integrity and security. CICS/ TS 3. 1 should be the server software of choice when implementing such design; the new facilities provided by this software will make it easier for you to implement applications using  more...

Lotus Domino R5 Mail Administration ...es mail as well as standards-based SMTP mail transfer and delivery. You set up the Notes client, a POP3 and IMAP4 Internet mail client, and a Web browser to send and receive mail. This course stresses the role of directories, including the Domino Directory, Directory Assistance, and the Directory Catalog. It also covers the configuration of Domino to support LDAP requests. You can get a  more...

Introduction to Rational Functional Tester v7.0 ...hat integrates with the IBM ® Rational ® Software Delivery Platform products. It incorporates hands-on exercises that will allow students to explore the power of using IBM ® Rational ® Functional Tester. It will demonstrate how Rational Functional Tester application builds effective and resilient test scripts using Java code through IBMa ™s ScriptAssure.a technology.  more...

Lotus Domino 6 Mail Administration ...es mail as well as standards-based SMTP mail transfer and delivery. You set up several mail clients, including Notes, Internet mail (POP3), iNotes for Microsoft Outlook, and a Web browser for Webmail and iNotes Web Access. This course stresses the role of directories, including the Domino Directory, Directory Catalog, Mobile Directory Catalog, and Extended Directory Catalog, and how to make  more...

Lotus Domino 7- Administration Basics During this course you will install and configure the Lotus Domino Server and Domino Administrator. When you finish the course, the Server will be ready to serve Domino databases to Notes clients and browsers and to delivery mail within a single Domino Domain. This course places special emphasis on security and replication, two core features of Domino. You can get a complete list of other  more...

IT Project+ Certification Project Management for ICT Professionals Industry research shows that one third of IT projects are delivered later than planned. Research firms further report that 74% percent of all IT projects fail, come in over budget or run past the original deadline, and that 28% of projects fail altogether. These figures demonstrate an obvious need for professionals to supplement traditional technical skills with high value business delivery  more...

ITIL V3.0 Foundation for IT Service Management This course is designed for all levels of IT Service and Support staff. This courseware provides IT professionals with the knowledge to write the accredited industry certification exam for ITIL ® Foundations certificate in IT Service Management. The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL V3. At  more...

The Java Message Service This course teaches everything that most Java developers will need to know about asynchronous messaging using the Java Message Service, or JMS. Both the point-to-point and publish-and-subscribe messaging styles are covered, but there is an emphasis on the more popular point-to-point approach using message queues. The course moves quickly from JMS fundamentals -- connections, sessions, queues,  more...

JavaServer Faces This course is an extension of JavaServer Faces, adding a two day-module on advanced techniques focused on custom component libraries, JavaScript, and Ajax. Proceeding from a foundation of Java, Servlets, and JSP, the course develops the best-practice concepts of MVC architecture and command-object encapsulation that propel the JSF architecture. Students create JSF Web applications by organizing  more...

Lotus Domino 7 Mail Administration ...es Mail as well as standards-based SMTP mail transfer and delivery. You will set up several mail clients, including Notes, Internet mail (POP/ Outlook Express), Domino Access for Microsoft Outlook, and a browser for WebMail and Domino Web Access. This course stresses the role of directories, including the Domino Directory, Directory Catalog, Mobile Directory Catalog, and Extended Directory  more...

Lotus Domino 8 Mail Administration ...es Mail as well as standards-based SMTP mail transfer and delivery. You will set up several mail clients, including Notes, Internet mail (POP/ Outlook Express), Domino Access for Microsoft Outlook, and a browser for WebMail and Domino Web Access. This course stresses the role of directories, including the Domino Directory, Directory Catalog, Mobile Directory Catalog, and Extended Directory  more...

Lotus Domino 8 Administration Basics During this course you will install and configure the Lotus Domino Server and Domino Administrator, and a Notes client to test the installation. When you finish the course, the Server will be ready to serve Domino databases to Notes clients and browsers and to delivery mail within a single Domino Domain. This course places special emphasis on database services, security, replication, and  more...

Coaching Customer Service Effective customer service coaches focus on their attention on monitoring performance, providing feedback and recognizing accomplishments. They direct their attention to every level of customer service delivery, working with superstars as well as low performers to improve their customer service skills. Organizations that place high value on attracting new customers, dazzling customers with their  more...

Camtasia Studio ...les from the list below. This customized and personalized delivery will take two or three days. Training Module Content * The theory and practice of creating video tutorials * Applications for tutorials: training and sales * What are the differences in media? * What is appropriate subject matter? * How to plan and execute a video tutorial for software * How to plan and execute a  more...

Outlook Training ...equest A Read Receipt For A Message How To Set Message Delivery Options How To Send A Message How To Resend A Message How To Recall A Message Unit 6: Receiving and Reading Messages How To Check For New Messages How To Read Messages In The Reading Pane How To Mark Messages As Read Or Unread How To Reply To A Message How to Forward A Message How To Preview  more...

VALUE STREAM MAPPING ...tion and work flow from the customer s initial request to delivery of the final product or service. Course participants learn the symbols and language of a value stream map and will be able to interpret existing maps as well as author new maps. Learning Lean doesn t have to be a burden. Some suggest to learn is our most basic human need. We strive to develop courses so you have fun  more...

LEAN OFFICE TRAINING ...ough transformations. Each day includes several content delivery methods to practice new Lean concepts and methods in a safe environment, including: Labs reinforcing methods and skills An extensive 8 to 10-hour 4-part simulation A local field trip to compare and contrast traditional and lean business environments, and Diagnostic sheets and exercises to be applied to your work space. At  more...

LEAN HEALTHCARE TRAINING ...hroughout the course. Each day includes several content delivery methods to practice new Lean concepts and methods in a safe environment, including: Labs reinforcing methods and skills An extensive multi-part simulation A local field trip to compare and contrast traditional and lean business environments, and Diagnostic sheets and exercises to be applied to your work space. At the  more...

LEAN INFORMATION TECHNOLOGY (IT) TRAINING ...hroughout the course. Each day includes several content delivery methods to practice new Lean concepts and methods in a safe environment, including: Labs reinforcing methods and skills An extensive multi-part simulation A local field trip to compare and contrast traditional and lean business environments, and Diagnostic sheets and exercises to be applied to your work space. At the  more...

LEAN MANUFACTURING TRAINING ... days. This experiential course includes several content delivery methods: Hands on simulation that allows the participant to experience with the lean tools in a safe, constructive and exciting environment Exercises that relate the simulation to each participants work environment while allowing the participant to learn from one another s example Example based course materials to stimulate  more...

PowerPoint 2003 Level II ...s, collaboration functionality, and advanced presentation delivery, or students who desire to prepare for the Microsoft Office Specialist exam in Microsoft PowerPoint 2003 and who already have knowledge of the basics of Microsoft PowerPoint 2003, including slide formatting, working with tables, images, and objects, charting data, and presentation preparation. Prerequisites: To ensure your  more...

Designing Microsoft SQL Server 2005 Server-Side Solutions ...ning a Notification Strategy   Designing a Notification Delivery Strategy   Lab 5: Designing a Notification Services Solution Defining Event Data   Designing a Subscription Strategy   Designing a Notification Strategy   Executing a Notification Services Solution   After completing this module, students will be able to: Define event data and how this data will be stored.    more...

ITIL Service Management Essentials ... codes of practice in achieving the efficient support and delivery of high-quality, cost-effective IT services. The ITIL Foundations Certification Examination tests for an essential level of understanding of ITIL concepts. This course uses a combination of lecture, practical group discussions, sample exams, and exam preparation and test-taking tips to prepare you to understand and apply Service  more...

Net+ ...or network communications methods. Identify network data delivery methods. List and describe network media and hardware components. Identify the major types of network implementations. Identify the components of a TCP/IP network implementation. Identify the major services deployed on TCP/IP networks. Identify characteristics of a variety of network protocols. Identify the components of a  more...

Itil The IT Infrastructure Library, ITIL ( ), is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organisations. Being a framework, it is completely customisable for application within any type of business or organisation that has a reliance on IT infrastructure. The  more...

Instructional Design ...esign Overview Training is part art (especially the delivery) and part science (especially the instructional design). Following the Instructional Systems Design model will help ensure that your training designs result in training that is instructionally sound and effective. There are many things we know about adult learners — how they learn, what motivates them to learn, how  more...

Delivering High Performance Training Delivering High Performance Training Overview It s been said that the best training design in the world won t stand up to a trainer with poor training skills. At the same time, we ve all witnessed trainers who appear to be expert in the content AND who can present the material so participants get it; who have theoretical knowledge but know what it s like to be in the trenches; who can  more...

Delivering for Results Delivering for Results Overview It all comes down to the delivery. Whether you re training a class or mentoring a new employee, good training delivery skills often make or break the success of the training. Learn strategies, tips, and techniques that ANYONE can apply to improve their training delivery skills  more...

Determining Learning and Training Effectiveness Determining Learning and Training Effectiveness Overview How do you know that participants learned what they were supposed to? How do you know they will use their skills and knowledge on the job? How will you know that you made a difference? And how do you use evaluation to improve your training? This module presents four levels of evaluation and how each can be used effectively to  more...

Awaken The Powerful Presenter Within Powerful presenting is absolutely essential for career success in today s business world. In order to make an impact with our clients and prospects, our peers and superiors, our teams and subordinates, we need to be able to: Represent ourselves confidently and capably. Communicate information effectively and efficiently. Influence and inspire our audiences, whether they be a single  more...

Implementing Best Practices in Multishift Operations ...e demonstrated substantial improvements in Cost, Quality, Delivery, Safety and Morale at hundreds of facilities world-wide. Whether you re looking to create a leaner, more productive operation, improve capacity utilization or explore alternative shift scheduling systems, this seminar will address practical, proven solutions. Please join us March 13-14, 2006 in Raleigh or March 20-21, 2006 in  more...

Word 2003 Level I ... 2 Windows XP: Introduction Windows 2000: Introduction Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.   What you will learn: Lesson 1: Creating a Basic Document Topic 1A: The Word Environment Topic 1B: Get Help Using Word Topic 1C: Enter Text Topic 1D: Save a New Document Topic 1E: Preview a Document Topic  more...

Word 2003 Level II ...lowing Element K course: Microsoft Word 2003: Level 1 Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities. Performance-Based Objectives Upon successful completion of this course, students will be able to: Manage data in lists. Ccustomize tables and charts. Customize formatting. Work with custom styles.  more...

PowerPoint 2003 Level 1 ...asic Microsoft Office PowerPoint 2003 presentations for delivery in front of an audience. Who Should Attend: This course is designed for students who are interested in learning the fundamentals needed to create and modify basic Microsoft PowerPoint 2003 presentations. This course is also intended for students who wish to pursue their Microsoft Office Specialist certification in  more...

Design & Deliver Powerful Presentations ...the organization of material, creation of visuals AND the delivery is emphasized. Organizational formats to accomplish various presentation purposes are discussed. The majority of this training in the classroom is spent in the taping of live presentations, with direct coaching provided. Participants receive a pre-class assignment, along with the manual. They will spend approximately 80%  more...

Citrix MetaFrame Presentation Server 3.0: Management and Maintenance ...system monitoring and analysis, application packaging and delivery and integration with thirdparty Simple Network Management Protocol (SNMP) management consoles such as HP? OpenView?, Tivoli? NetView?, and CA Unicenter?. This course teaches learners the best practices required to effectively maintain and monitor an enterprise MetaFrame Presentation Server environment running MetaFrame  more...

Citrix MetaFrame Presentation Server 3.0: Troubleshooting Enterprise Environments ...system monitoring and analysis, application packaging and delivery and integration with thirdparty Simple Network Management Protocol (SNMP) management consoles such as HP? OpenView?, Tivoli? NetView?, and CA Unicenter?. This course prepares you for troubleshooting deployment scenarios that may be encountered when managing a MetaFrame Presentation Server 3.0 environment. You will be introduced  more...

Citrix MetaFrame Secure Access Manager 2.2: Administration If your organization turns to you to deliver secure, personalized access to applications and information...from anywhere, this course was designed for you. Learn how to install, secure, administer and configure Citrix MetaFrame Secure Access Manager to provide access to applications, internal and external data, documents, web content and services in a workplace that is tailored to each user s  more...

Introduction to Cisco Networking Technologies INTRO ... Understanding How TCP/IP Works  Exploring the IP Packet Delivery Process  Understanding How IP Address Protocols Work  Exploring the Functions of Routing  Lab: Analyzing TCP/IP Ports and Sockets  Lab: ARP Cache Analysis Module 5: Constructing Network Addresses  Understanding Binary Basics  Classifying Network Addressing  Constructing a Network Addressing Scheme  Calculating Subnet  more...

Gateway Leadership Certificate Program ...ic communication and design the most effective methods of delivery Use communication techniques and models to positively influence how another person thinks or behaves Analyze their own and another person's style of processing information, working, and making decisions Prepare and adapt an influential messages to all the potential styles of receivers Create a message that increases  more...

Delivering & Facilitating Effective Training ...delivery by a prepared and confident presenter. This 3-day course will increase your power and presence in the training arena and arm you with the tools required to meet and exceed your program objectives. Through the creation if a highly interactive classroom environment, the use of videotaping, feedback from peers and a professional facilitator, this training experience will insure improved  more...

Instructional Design II: Creating Measurable, Performance-based Development Programs How do you create a course design and then ensure that your design results in specific, planned performance changes? This course provides some of the answers to that question. Instructional design that leads to predictable and measurable performance improvement and competency development can be as much a science as an art. This second of two courses teaches participants to create a  more...

Be a Better Trainer Excellent train the trainer for both full-time trainers and managers or lead people that train employees. Improve training design, training development, training delivery and training evaluation for both group and individual training.  more...

Core Consulting Skills A three-day program that follows a consulting project from selling to delivery of the first report. Each of the project stages will be covered using the sequence: Introduction of a conceptual framework Role play and/or practical exercises in small groups Debate and formulation of learning points for practical use.  more...

Core Consulting Skills A three-day program that follows a consulting project from selling it to delivery of the first report. Each of the project stages will be covered using the sequence: Introduction of a conceptual framework Role play and/or practical exercises in small groups Debate and formulation of learning points for practical use..  more...

Implementation of Change The highest ambition a consultant can have is to "make something happen" in the client environment. Implementation of change is therefore what distinguishes the men from the boys in consulting. So, while this workshop covers the latest concepts and thinking in the area of change management, it focuses on the factors that make the difference between having a good idea and making it happen. It will  more...

Introduction to Consulting Management A one-day workshop that deals with all aspects of setting up, managing and developing a successful consulting practice.  more...

Leading Consulting Projects The course will develop participants' skills in leading, managing and sustaining the performance of their project teams. It will also enable participants to manage consulting projects in the most effective and professional manner, using the best standards and practice internationally available. What will you achieve?  more...

Managing a consulting Business This course is targeted at managers with P&L responsibilities for consulting units. It is focused both on the top line and the bottom line, and discusses best business practices in a highly pragmatic manner.  more...

Consultative Selling This course introduces the consulting sales process, and the tips, techniques and strategies that enable you to conduct it effectively. It combines theory with skills practice so that it can be applied immediately participants return to work.  more...

Master Class in Account Management This is a highly pragmatic and interactive workshop designed for experienced consultants, managers and partners, who are in charge of developing major accounts. The workshop focuses on the mechanisms of increasing value to key accounts.  more...

Solving Complex Problems A two-day program with a focus on participants' capability to deal with complex problems - problems that are ill-defined and for which there may be a large amount of potential solutions. Solving these problems requires teamwork rather than individual knowledge, and approaches that are intuitive as well as rationally sound.  more...

Advanced Analytical Tools and Techniques A course that critically examines the contribution of a wide range of management analytical tools and techniques to the continuous improvement sought by organizations. It provides a coherent framework within which to consider tools in general; offers participants the opportunity to evaluate the pros and cons of a range of tools; and it considers just when to use the tools.  more...

Coaching and Mentoring Highly tailored course designed to increase an individual or team's consulting power  more...

Consulting Product Development This is a highly interactive workshop which deals with portfolio management in professional services companies. These companies face a double challenge: Which interventions can be standardized, so they can be profitably marketed to a wider range of clients. What type of new intellectual property should be developed to sustain growth. The target audience for this workshop consists of  more...

Client Engagement Skills A two-day workshop that deals with all issues of client engagements. Technology-driven organizations that wish to increase the capability of their people to offer knowledge-based solutions to their clients will find this workshop right on target.  more...

Presenting with Powerpoint Our program, PRESENTING WITH POWERPOINT, addresses the creation of the talk, its sequence and visual support as well as the handling and delivery of the talk under pressure. The program is delivered in full and half-day versions, the former giving us more time to work on the physical delivery. Portions of our programs, Speaking & Thinking Under Pressure and Presentation Skills, are included in the  more...