Online Delivery eLearning

PowerPoint XP Comprehensive PowerPoint XP Comprehensive Microsoft DiscoverWare's Discover PowerPoint XP is an interactive productivity tool for users of Microsoft PowerPoint XP. PowerPoint XP builds on the presentation features of previous versions of the program to provide powerful tools for creating and sharing professional documents online and on the Web. Topics cover PowerPoint basics, creating presentations, working  more...

ICND1 1 0 Packet Delivery Security and Remote Access on the Router ICND1 1.0: Packet Delivery, Security, and Remote Access on the Router Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize how packets are delivered across an IP network, and secure and use routers as DHCP servers and for accessing remote devices  more...

ICND1 1 0 Packet Delivery Security and Remote Access on the Router ICND1 1.0: Packet Delivery, Security, and Remote Access on the Router Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize how packets are delivered across an IP network, and secure and use routers as DHCP servers and for accessing remote devices  more...

Discover Powerpoint 2007 Level 3 ...ehearse Presentation Timing Prepare For Remote Delivery Final Preparations For Remote Delivery Embed Fonts Copying A Presentation Package For CD Viewing A Packaged Presentation QUIZ 2. DELIVER A PRESENTATION Delivering Your Presentation Presentation Delivery Options Speaker-Led Presentations  more...

Managing a Customer Focused Department Simulation ...single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at all times. As a customer service manager, it's your job to help your representatives meet this demand. The Managing a Customer-focused Department Simulation is designed  more...

Project Management Overview ..., progressing through development, and culminating in the delivery of a finished product or service. A product has a life cycle of its own which is tied into yet distinct from the life cycle of the project. All projects have similar overall phases, such as the start up phase, the planning and design phase, the production phase, and the closing phase. That is all straightforward, but how do a  more...

Controlling Managing and Closing a Project PRINCE2 2009-aligned ...when Stage Plans are implemented and product creation and delivery is monitored, controlled and reported. Once the final product is signed off and delivered to the customer, there are also specific processes around ensuring the project comes to a complete and controlled close. This course provides an overview of the PRINCE2 processes related to controlling, managing and closing a project.  more...

Presenting Your Case Presenting Your Case Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a  more...

Introduction to Operational Support and Analysis Introduction to Operational Support and Analysis ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam Within the context of ITIL , service operation is sometimes referred to as the 'factory' of IT. It focuses on the daily activities and organizational infrastructure that are used to deliver services to the organization and the  more...

Introduction to Incident Management ...al Support & Analysis Exam No process in IT service delivery is foolproof; at some point in time an unplanned interruption will most likely occur ranging from a minor incident to the disastrous crashing of a critical system. The key to surviving any type of incident lies in an organization's ability to deal with incidents, no matter how big or small, as quickly and efficiently as possible  more...

Doing Business with the Government Doing Business with the Government This course explains how to identify, win, and manage contracts with the largest consumer of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at  more...

Introduction to the Service Desk ...ortance and benefits of the Service Desk in an IT service delivery organization, as well as the objectives and responsibilities Service Desks strive to deliver. This course also covers the different Service Desk organizational structures, such as local, centralized, and virtual, and also explores the different considerations, such as the environment that must be addressed when setting up and  more...

Critical Requirements and Benchmarking for Six Sigma ...eaders determine the critical quality, cost, process, and delivery requirements from customers and the organization, and then align projects with these requirements. Benchmarking is used in Six Sigma projects to set measurement goals for the critical requirements against world-class and competitive reference points. Benchmarking may also be used at later stages in the projects to evaluate  more...

Using Lean for Perfection and Quality ...elps identify and solve errors in a production or service delivery process. Standard Work aims at establishing the best procedures for each process to ensure efficient work methods and help eliminate waste. This course will introduce many of the Lean tools used by organizations to strive for perfection and improve quality. You will be able to assess how 5S can be applied for organizing and  more...

Cisco CVOICE 8 0 QoS Mechanisms ...ecurity, predictability, measurability, and some level of delivery guarantee. Network administrators and architects achieve this service level by managing delay, delay variation (jitter), bandwidth provisioning, and packet loss parameters with quality of service (QoS) techniques. This course introduces the concept of a converged network, identifies four problems that could lead to poor quality  more...

Strategies for Communicating with Tact Diplomacy Strategies for Communicating with Tact & Diplomacy Communicating with diplomacy and tact requires strategy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through  more...

Delivering a Difficult Message with Diplomacy Tact Delivering a Difficult Message with Diplomacy & Tact Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you  more...

Storage Technologies Update Storage Technologies Update EMC Information Storage & Management Associate Information Storage Associate Library (Exam E20-001) EMC offers various types of storage technologies with emphasis on the needs of the particular business involved. This course compares enterprise flash drives and conventional disk drive storage systems, and it compares RAID 6 with other types or RAID. The course  more...

Application Access Delivery in MS Win Server 2008 ...Delivery in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator One of the administrative tasks to consider when making network design and infrastructure plans is the business's requirements for application availability, deployment, and management. This can involve the need to make desktop environments or individual applications  more...

The Federal Government Industry Overview Version 3 ...nually driven to find solutions through improving service delivery, reducing costs, opening departmental barriers, and attracting a talented workforce. This course is designed to help learners understand key concepts, terminology, issues, and challenges associated with the federal government industry, and strategies employed to meet some of those challenges. It will identify the main sectors of  more...

Public Speaking Strategies Confident Public Speaking ...ategies: Confident Public Speaking Effective speech delivery is crucial to public speaking, as it allows you to showcase your work and communicate with confidence. No matter how much time you've spent perfecting your message, no one will hear it if you are unable to engage your audience, handle on-the-spot challenges, and avoid being disrupted by nerves. This course looks at the methods  more...

Preparing PowerPoint 2003 Presentations for Effective Delivery Preparing PowerPoint 2003 Presentations for Effective Delivery Microsoft To describe how to add slide timings and transitions, action buttons, and hyperlinks to PowerPoint 2003 presentations  more...

Deploying Delivering SQL Server 2008 Reporting Services Reports ...Also discussed are options that can be configured for the delivery of reports, including the use of report subscriptions, schedules, cached reports, and the use of snapshots. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-448 TS: Microsoft SQL Server 2008, Business Intelligence Development and Maintenance. Passing this exam  more...

IT Project Management Essentials Introduction to IT Project Mgmt ...ls: Introduction to IT Project Mgmt. The successful delivery of information technology (IT) projects requires managers to adapt project management processes and tools to account for the specific characteristics of the IT environment. By applying these processes and tools in a way that suits the project type and complexity, managers can significantly improve project success rates. This  more...

Basic Presentation Skills Delivering a Presentation ...in presentation can be achieved when the standard of your delivery matches the quality of your content. You may have carefully planned and structured what you want to say, but if you deliver your message in a monotone while standing stiffly, you're probably not going to captivate the audience. Having diligently prepared for your presentation, you need to make sure that your delivery is  more...

Paralegalism Career Overview ...akes to become one. Paralegals can assist lawyers in the delivery of many basic services. A paralegal`s general knowledge about the American Legal System and specific knowledge about civil and criminal law can enhance a paralegal`s value in the workplace. Gaining an overview of the law can provide students with insight about this fast-growing area of the law.REQUIRED TEXT: West`s Paralegal  more...

Legal Nurse Consulting Certificate Program ...y is editor/author of the book, "Redesigning Nursing Care Delivery: Transforming Our Future," published by Lippincott/Raven publishers. He is also co-editor/author of the following books by Aspen Publishers: "Reengineering Nursing and Health Care: The Handbook for Organizational Transformation," winner of a 1995 AJN book of the year award, "The Handbook of Nursing Case Management: Health Care  more...

Document Design and Usability Learn how to make your technical documentation usable, user friendly, and to user-specifications. Learn how to successfully integrate text and graphics to effectively present complex technical information for delivery through conventional, paper-based documents as well as electronic media including web pages. Beginning with principles of good document design, this course covers situation and  more...

Office 2000 Advanced ..., work across applications, and prepare presentations for delivery in many different ways. Students will learn how to customize backgrounds and color schemes, modify charts and pictures, and ready presentations for 35mm slides and the Web. Lastly, Business Writing provides students with a review of the skills needed to write successful and effective letters, memos, minutes, proposals, reports,  more...

PowerPoint 2000 In this course, students will become familiar with the basic features of Microsoft PowerPoint 2000, including creating presentations and working with visual elements. As students become more advanced, they will use masters, templates, and animation features, as well as learn how to prepare presentations by working with speaker notes and developing audience handouts. In this course, students will  more...

PowerPoint 2000 Expert ..., work across applications, and prepare presentations for delivery in different ways, such as readying presentations for 35mm slides and the Web. Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for delivery in many different ways. For example,  more...

PowerPoint 2000 Level 3 Applying visual effects, importing and exporting elements, and working across applications are some of the skills that students will learn in this advanced version of Microsoft PowerPoint 2000. Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for  more...

PowerPoint 2000 MOUS In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000, including creating presentations and working with visual elements, as well as such advanced features as masters, templates, and animation. In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000, including creating presentations and working with visual  more...

Soft Skills Using MS Office Applications ...s. Visual effects are added, and finally, preparation and delivery of the speech are discussed. Business Writing Using Word provides students with a review of the skills needed to write successful and effective letters, memos, minutes, proposals, reports, and press releases. It also reviews basic spelling, punctuation, and grammar rules. Business writing covers sentence and word choice so the  more...

Better Public Speaking- A Low Stress Approach ...with appropriate management of organization, information, delivery techniques and emotion control, you can become more verbally effective- in both your work and personal lives. All of us have desired many times to be more effective speakers. This course can help you to attain that desire. Coursework focuses on reading the text and applying those ideas in an immediate and direct way. You?ll  more...

Information Technology Infrastructure Library (ITIL) ... be covered in this course: IT Service Support IT Service Delivery Service Desk Service Level Management Incident Management Financial Management for IT Services Problem Management Capacity Management Change Management IT Service Continuity Management Release Management Availability Management Configuration Management Learner-friendly technology Get introduced to ITIL using our award-winning  more...

Introduction to Teaching Online ...is designed to give you an understanding of online course delivery. It is a basic level course and will prepare you to begin to develop an online course or course supplement. The information we are sharing will hopefully help you engage students and organize classroom material in an online course shell so that navigation is intuitive and learning is not hindered but enhanced by the  more...

Outlook 2007 Level 2 ...e messages; set message importance and sensitivity; delay delivery of messages; request delivery receipts; and create e-mail polls. Outlook 2007 Level 2 This intermediate-level Outlook course builds upon basic skills taught in the Level 1 course. Students will learn how to customize messages by setting default message formats and fonts, as well as by adding signatures, themes, and stationery.  more...

Phlebotomy Technician Career Training ...erminology, safety and universal precautions, health care delivery systems, patient relations, anatomy and physiology, and specimen collection. Upon completion, students should be able to demonstrate competence in the theoretical comprehension of phlebotomy techniques. This course will cover the classroom portion only. Labs and externships are not part of the online program. For more details  more...

Mastering Presentation Skills for the Workplace ...sentation goal,provides tips and tools for improving your delivery skills for presentations, and shows you how to design a dynamic PowerPoint presentation and use other visual tools to support message content.You may complete this course within a time span of your choosing. We recommend study commence and be completed within 90 days or less. The course may be accessed up to 1 year. Mastering  more...

Delivering 360-Degree Performance Feedback ...how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and maintain the 360-degree performance feedback process. When you use the techniques  more...

Developing Fundamental Critical Thinking Skills You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental  more...

Controlling Managing Closing a PRINCE2-aligned Project ...when Stage Plans are implemented and product creation and delivery is monitored, controlled and reported. Once the final product is signed off and delivered to the customer, there are also specific processes around ensuring the project comes to a complete and controlled close. This course provides an overview of the PRINCE2 processes related to controlling, managing and closing a project.  more...

Inventory Management In today's economy, companies must be able to move large quantities of product quickly to locations across the globe. Overnight delivery methods have drastically altered customers' expectations regarding delivery times. Lead times of four to six weeks are no longer acceptable. In light of these changes, effective Inventory Management is no longer static- the emphasis is on movement, and quick  more...

Estimating the IT Project Work Effort ...Have you ever managed an IT project that failed to make a delivery date? Have you ever created a work schedule where the due dates for project completion were way off the mark? One way to solve these common problems is to develop accurate work estimates for your next IT project. In this course, you will learn methods to calculate work estimates, and how to determine which work estimating method  more...

Diagnosing and Planning Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the  more...

Managing Delivery Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what  more...

Lotus Notes R5 Messaging and Working Remotely .... Archive mail messages from the mail database. Set the delivery options for a mail message. Add a signature to outgoing mail messages. Add an address in the Personal Address Book. Create a group in the Personal Address Book. Create a personal task. Create a group task. Delegate a task. Reschedule a task. Convert a mail message to a task. Unit 3: Messaging: Working Remotely  more...

SAP R 3 v4 0 MM Warehouse Management ... orders. Goods issues for sales orders. Picking for a delivery. Manual WM procedures. Creating transfer requirements. Transferring stock. Unit 3: Inventory Management in Warehouse Management Duration: 1 - 2 Hour(s) Inventory procedure. Continuous and annual inventory. Carrying out a continuous inventory. Carrying out an annual inventory. Creating and printing  more...

SAP R 3 v4 0 Retail Order Management via Distribution Center ... Process. Basic scenario and related processes. Delivery Scheduling. Subsequent Settlement. C ontent Emphasis Skills-Based A udience All those involved in the use of SAP R/3 for Retail tasks. IT Support staff and SAP Project Team members needing training in the use of Retail Order Management functionality. Participants should have basic knowledge of Windows or  more...

SAP R 3 v4 x SD Order Processing ...ycle which include receiving the initial order through to delivery and invoicing. You will also learn in detail how to create and process orders. L earn To: Sales Order Processing. Order Entry. Order Header. Order Items. Schedule Lines. Order Functions. Availability Check. Transfer of Requirements. Shipment Scheduling. Pricing.  more...

SAP R 3 v4 x MM Inventory Management ...e to Purchase Order. Menu Path to the Initial Screen. Delivery Note Data. Movement Type and Goods Issue Slip. Purchase Order Items. Input Help. Purchase Order Number Unknown. Vendor Material Number. Cancellations and Returns. Cancellation. Return Delivery. Unit 3: Goods Issues Duration: 1 - 2 Hour(s) Without Reservation. Internal Stagings. Goods Issue for  more...

Lotus Notes R5 Messaging and Working Remotely .... Archive mail messages from the mail database. Set the delivery options for a mail message. Add a signature to outgoing mail messages. Add an address in the Personal Address Book. Create a group in the Personal Address Book. Create a personal task. Create a group task. Delegate a task. Reschedule a task. Convert a mail message to a task. Unit 3: Messaging: Working Remotely  more...

Oracle Form Builder R6 Project Builder and Menu Modules ...t Builder build options. Deliver a project by using the Delivery Wizard in Project Builder. Identify the items from which an entry can inherit properties. Create a new file type in Project Builder by using the Module Type Wizard. C ontent Emphasis Skills-Based A udience Application developers, database administrators, designer/developers, and technical support  more...

Site Server 3 0 Implementation - Part 3 ...el-gathering methods with the content they gather. Match delivery options with their descriptions. Perform the steps to create an Active Channel Project. Perform the steps to configure the top-level channel for a project. Identify the software package properties that are usually required by Software Distribution Channels. Identify tasks associated with delivering Personalized Content.  more...

Outlook 2000 Expert User ... Open Offline. Create a personal folder file. Set the delivery location for mail delivered from Microsoft Exchange Server. Download message headers remotely. Retrieve specific messages remotely. Unit 4: Integrating Outlook 2000 Components Duration: 2 Hour(s) Import task information from Excel. Export Calendar data to Access. Identify the options in the Import and  more...

Exchange Server 5 5 Design Implementation - Part 2 ... in which their selection is appropriate. Configure the Delivery Restrictions by using the Delivery Restrictions property page. Match the rights on the Permissions property page with their functions. Match the options on the Connected Sites property page with their functions. Unit 3: X.400 and X.500 Concepts Duration: 1 - 2 Hour(s) Identify the advantages of conforming to  more...

Exchange Server 5 5 Design Implementation - Part 5 ...sed with Internet mail access protocols. Verify message delivery from a client to the Information Store by using Outlook Express. Enable protocol logging by using the Windows NT Registry Editor. Verify the POP3 functionality by using Telnet. Verify the IMAP4 functionality by using Telnet. Display the Internet mail protocol log file by using the Windows NT Explorer. Unit 2:  more...

GroupWise 5 5 Admin Part 2--Clients Post Offices Course Overview The GroupWise System Administration curriculum is designed to teach students the fundamentals of administering a GroupWise system. In this course, students will gain skills and knowledge needed to install and configure GroupWise 5.5 clients as well as work with both single and multiple post office systems. L earn To: Teach the installation process for the GroupWise  more...

Designing Cisco Network Service Architectures Part 2 ...ervices. Identify characteristics of IP multicast data delivery. Identify the ways in which IP multicast forwarding works with Reverse Path Forwarding (RPF). Audience: Learners preparing to take exam Designing Cisco Network Service Architectures ARCH v1.0 (642-871). This CCDP exam is the final step necessary to achieve the status of Cisco Certified Design Professional (CCDP). It  more...

SAP R 3 Variant Configuration Master Data ...r, Network CD-ROM, CD-ROM Single-Learner, Learning Object Delivery, All In One, NLO Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language Options American English Total Learning Time 3 to 4 hours 13473 Objectives Unit 1: Introduction 1.5 - 2 hours a Goals: - Applications. - Benefits. a Mapping of Variant Configuration in R/3: - Structure  more...

SAP R 3 Variant Configuration Config Scenario ...r, Network CD-ROM, CD-ROM Single-Learner, Learning Object Delivery, All In One, NLO Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language Options American English, UK English Total Learning Time 3 to 4 hours 13474 Objectives Unit 1: Building up the Knowledge Base 1.5 - 2 hours a Configuration Parameters: - Assigning Object Dependencies. - Creating  more...

SAP R 3 v4 6 Purchaser ...r, Network CD-ROM, CD-ROM Single-Learner, Learning Object Delivery, InterNETg, All In One, NLO Accreditation NASBA credits: 4 CPE Credits Language Options American English, German Total Learning Time 4.5 to 6 hours 13829 Objectives Unit 1: Getting Started with SAP R/3 4.6 1.5 - 2 hours o Starting the System and Logging On: - Starting the R/3 System. - Logging on for the  more...

SAP R 3 v4 6 Shipping Employee ... Processing. o Basic Elements of Shipping. o Outbound Delivery Control. o Master Data in Shipping Processing. o Shipping Processing Employee. o Outbound Delivery. o Picking. o Packing. o Goods Issue. Audience The audience for this course are employees who need to learn how to use the R/3 System, especially in regards to shipping, Shipping Clerks, and other shipping  more...

Effective Presentations The Presentation Process ...use your voice and nonverbal communication to improve the delivery of your presentation. Finally, you will learn how to assess the audience members and answer their questions. Learn To Apply four steps to help reduce your fear of speaking. Apply five elements of nonverbal communication to improve your delivery.  more...

Succession Planning Setting Up a Succession Planning Program Succession Planning: Setting Up a Succession Planning Program focuses on putting your Succession Plan on paper and into action. It begins with guidelines on writing a mission statement, policy and procedures, identifying target groups and other issues such as legal considerations. It then provides comprehensive guidelines on all aspects of rolling out your plan, how to communicate and provide  more...

Strategic Decision Making Preparing to Make Decisions ... helping them meet customer quality standards and on-time delivery requirements for Icon a a s Automotive Electronic Systems in Chicago. Icon supplies mobile multimedia, such as CD/DVD car theatres, to Detroit Auto who is currently in the process of reducing its number of suppliers. Icon a a s five-year contract with Detroit Auto is up for renewal in 18 months, and Icon needs to secure  more...

Value Chain Management Elements of the Value Chain ...and customization. This course teaches how collaboration, delivery, production, and outsourcing change the scope of a business and improve a company a a s profits. You will learn how to gain strategic hold through branding, supplier relationships, unique offerings, and ensuring customer satisfaction. Learn To Differentiate between the value chain and the  more...

Correcting Performance Problems Addressing Performance Problems In Correcting Performance Problems: Addressing Performance Problems, you will learn a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to  more...

Virtual Team Mgmt Coaching Virtual Team Members ...ustomer and implemented correctly. The team consists of a delivery coordinator, who offices in the same building with you, and an offsite account manager and sales engineer. In the first part of the simulation, you will lead the start-up meeting and will need to take actions that can prevent conflict on the team. During the second part of the simulation, you will meet with the team several  more...

Oracle 11i10 Order to Cash Shipping Execution ...ocess. Identify key concepts related to autocreating a delivery. Ship confirm a pick release sales order. Identify options in the Ship Confirm Deliveries SRS window. Identify actions that you can perform with deliveries and delivery lines. Identify options for defining delivery parameters. Identify implications of the different delivery line processing statuses. Identify  more...

SAP R 3 Service Management Master Data .... a Scenarios: - Service processing. - Spare parts delivery processing. - Repairs processing in the Service Center. - Field service. a Integration in the R/3 System: - Case study. - Integration with SD, FI and CO. - Integration with MM, PP and HR. - Integration with other modules. Unit 2: Creating a Service Organization 1.5 - 2 hours a Creating an Item of Equipment: -  more...

SAP R 3 QM Master Data Analysis ... notifications, evaluate vendors and to determine on-time delivery performance and quantity reliability. Learn To: o QM Inspection Processing. o Basics of QM in Materials Management. o Variants in QM. o QM Inspection Completion. o Inspection Lot Completion. o Quality Notifications. Audience Employees who need to learn how to use the QM component of R/3 System; members of  more...

Dir Database Integration Using DirXML Part 2 MS Exchange Synchronization The is the second course in a four part series that covers the setup of the Exchange driver, the working of the preconfigured Exchange driver, and the customization of the Exchange driver. Learn To: o Identify the hierarchical units in Exchange Server. o Match the Exchange Server components with their functions. o Match the Exchange Server recipients with the situations in which they are  more...

Advanced Business Comm Business Writing for Results ...e presentations. To identify guidelines for effective delivery of oral presentations. Audience This course is aimed at any employee who wishes to attain a higher professional level of communication skills such as management personnel who must continue to perfect their communication skills and students of MBA standard who wish to improve their business communication skills for  more...

Telephone Skills Handling Difficult Calls This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and  more...

Monitoring Controlling and Closing Programs ...gement, which allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed. Such activities require a great effort on the part of the program  more...

Getting the Most from Business Documents ... importance of selecting an appropriate document type and delivery method for your written business documents. "Getting the Most from Business Documents" explains the different business document types such as memos, reports, and proposals and the best uses for each. The course shows you how to align the message content, document type, and delivery method--Internet, fax, mail, courier, and so  more...

Workplace Violence Cost: $20. 00 Duration: 1 Hour Enrollment: http://bit. ly/ aQIxpB Approximately 2 million men and women are victims of workplace crimes annually in the US. These crimes take many forms from harassment, verbal and written abuse, bullying, or in the worse case scenario, murder. This online course attempts to highlight the problems of violence in the workplace. It identifies the various  more...

MM111 - Intermediate Material Master Data ...nance - Create/ change in batch - Storage locations and delivery addresses Release: ECC 6. 0 Audience: - Materials Management professionals Prerequisite: - Basic SAP skills (SAP101) - Basic Material Master Data (MM110) - A general understanding of logistics terms Exam & Certificate: - 110+ questions - Certificate of Completion CPE credits: 5. 5 Includes: - 11  more...

SD102 - Intermediate Sales Distribution ...es, Scheduling Agreements - Create Goods issue, Outbound Delivery - Sales Information System Type: Hands-on End User course Release: ECC 6. 0 Audience: - End users Prerequisite: - Basic SAP skills (SAP101) - Basic Sales & Distribution skills (SD101) - A general understanding of logistics terms Exam & Certificate: - Over 90+ questions - Certificate of Completion  more...