Online Delivery eLearning - Training Resources

Soft Skills Using MS Office Applications ...s. Visual effects are added, and finally, preparation and delivery of the speech are discussed. Business Writing Using Word provides students with a review of the skills needed to write successful and effective letters, memos, minutes, proposals, reports, and press releases. It also reviews basic spelling, punctuation, and grammar rules. Business writing covers sentence and word choice so the  more...

PowerPoint 2000 In this course, students will become familiar with the basic features of Microsoft PowerPoint 2000, including creating presentations and working with visual elements. As students become more advanced, they will use masters, templates, and animation features, as well as learn how to prepare presentations by working with speaker notes and developing audience handouts. In this course, students will  more...

PowerPoint 2000 Expert ..., work across applications, and prepare presentations for delivery in different ways, such as readying presentations for 35mm slides and the Web. Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for delivery in many different ways. For example,  more...

PowerPoint 2000 Level 3 Applying visual effects, importing and exporting elements, and working across applications are some of the skills that students will learn in this advanced version of Microsoft PowerPoint 2000. Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for  more...

PowerPoint 2000 MOUS In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000, including creating presentations and working with visual elements, as well as such advanced features as masters, templates, and animation. In this course, students will become familiar with the basic aspects of Microsoft PowerPoint 2000, including creating presentations and working with visual  more...

Phlebotomy Technician Career Training ...erminology, safety and universal precautions, health care delivery systems, patient relations, anatomy and physiology, and specimen collection. Upon completion, students should be able to demonstrate competence in the theoretical comprehension of phlebotomy techniques. This course will cover the classroom portion only. Labs and externships are not part of the online program. For more details  more...

Paralegalism Career Overview ...akes to become one. Paralegals can assist lawyers in the delivery of many basic services. A paralegal`s general knowledge about the American Legal System and specific knowledge about civil and criminal law can enhance a paralegal`s value in the workplace. Gaining an overview of the law can provide students with insight about this fast-growing area of the law.REQUIRED TEXT: West`s Paralegal  more...

Outlook 2007 Level 2 ...e messages; set message importance and sensitivity; delay delivery of messages; request delivery receipts; and create e-mail polls. Outlook 2007 Level 2 This intermediate-level Outlook course builds upon basic skills taught in the Level 1 course. Students will learn how to customize messages by setting default message formats and fonts, as well as by adding signatures, themes, and stationery.  more...

Office 2000 Advanced ..., work across applications, and prepare presentations for delivery in many different ways. Students will learn how to customize backgrounds and color schemes, modify charts and pictures, and ready presentations for 35mm slides and the Web. Lastly, Business Writing provides students with a review of the skills needed to write successful and effective letters, memos, minutes, proposals, reports,  more...

Legal Nurse Consulting Certificate Program ...y is editor/author of the book, "Redesigning Nursing Care Delivery: Transforming Our Future," published by Lippincott/Raven publishers. He is also co-editor/author of the following books by Aspen Publishers: "Reengineering Nursing and Health Care: The Handbook for Organizational Transformation," winner of a 1995 AJN book of the year award, "The Handbook of Nursing Case Management: Health Care  more...

Introduction to Teaching Online ...is designed to give you an understanding of online course delivery. It is a basic level course and will prepare you to begin to develop an online course or course supplement. The information we are sharing will hopefully help you engage students and organize classroom material in an online course shell so that navigation is intuitive and learning is not hindered but enhanced by the  more...

Information Technology Infrastructure Library (ITIL) ... be covered in this course: IT Service Support IT Service Delivery Service Desk Service Level Management Incident Management Financial Management for IT Services Problem Management Capacity Management Change Management IT Service Continuity Management Release Management Availability Management Configuration Management Learner-friendly technology Get introduced to ITIL using our award-winning  more...

Document Design and Usability Learn how to make your technical documentation usable, user friendly, and to user-specifications. Learn how to successfully integrate text and graphics to effectively present complex technical information for delivery through conventional, paper-based documents as well as electronic media including web pages. Beginning with principles of good document design, this course covers situation and  more...

Better Public Speaking- A Low Stress Approach ...with appropriate management of organization, information, delivery techniques and emotion control, you can become more verbally effective- in both your work and personal lives. All of us have desired many times to be more effective speakers. This course can help you to attain that desire. Coursework focuses on reading the text and applying those ideas in an immediate and direct way. You?ll  more...

Developing Fundamental Critical Thinking Skills You may not need an MBA to succeed in the corporate arena, but regardless of position or industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental  more...

Delivering 360-Degree Performance Feedback ...how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and maintain the 360-degree performance feedback process. When you use the techniques  more...

ITIL The Service Desk and Incident Management Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction.The delivery and support of IT services  more...

ITIL Configuration and Release Management Organizations make substantial investments in their information technology infrastructures. That investment pays off only if the organization uses its information resources to increase productivity. Information technology planners and managers must understand how the components of the IT infrastructure interact if they want to eliminate waste and improve service to the users of the system. The  more...

ITIL Service Level and Capacity Management IT service can be a balancing act. For example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way.The delivery and support of IT services  more...

ITIL Problem and Change Management Every information technology (IT) system suffers unexpected problems and errors. These unexpected interruptions can be extremely costly in terms of lost productivity and lost customer satisfaction. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help organizations set up rigorous processes to identify, classify, and resolve  more...

ITIL Continuity and Availability Management ...disable or even ruin companies in the blink of an eye.The delivery and support of IT services are divided into core processes within the IT infrastructure library. This course covers two of the service delivery processes: IT service continuity management and availability management. IT service continuity management is the process of dealing with disasters affecting IT services and maintaining  more...

ITIL Financial and Security Management IT organizations face numerous challenges every day. Two of the biggest challenges are to become and stay profitable and to protect their systems from unauthorized access. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to  more...

Presenting Your Case Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It  more...

Diagnosing and Planning Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the  more...

Managing Delivery Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what  more...

Getting the Most from Business Documents ... importance of selecting an appropriate document type and delivery method for your written business documents. "Getting the Most from Business Documents" explains the different business document types such as memos, reports, and proposals and the best uses for each. The course shows you how to align the message content, document type, and delivery method--Internet, fax, mail, courier, and so  more...

Monitoring Controlling and Closing Programs ...gement, which allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed. Such activities require a great effort on the part of the program  more...

Designing Cisco Network Service Architectures Part 2 ...services. Identify characteristics of IP multicast data delivery. Identify the ways in which IP multicast forwarding works with Reverse Path Forwarding (RPF). Audience: Learners preparing to take exam Designing Cisco Network Service Architectures ARCH v1.0 (642-871). This CCDP exam is the final step necessary to achieve the status of Cisco Certified Design Professional (CCDP). It also  more...

GroupWise 5 5 Admin Part 2--Clients Post Offices Course Overview The GroupWise System Administration curriculum is designed to teach students the fundamentals of administering a GroupWise system. In this course, students will gain skills and knowledge needed to install and configure GroupWise 5.5 clients as well as work with both single and multiple post office systems. L earn To: Teach the installation process for the GroupWise  more...

Oracle Form Builder R6 Project Builder and Menu Modules ...t Builder build options. Deliver a project by using the Delivery Wizard in Project Builder. Identify the items from which an entry can inherit properties. Create a new file type in Project Builder by using the Module Type Wizard. C ontent Emphasis Skills-Based A udience Application developers, database administrators, designer/developers, and technical support  more...

Lotus Notes R5 Messaging and Working Remotely .... Archive mail messages from the mail database. Set the delivery options for a mail message. Add a signature to outgoing mail messages. Add an address in the Personal Address Book. Create a group in the Personal Address Book. Create a personal task. Create a group task. Delegate a task. Reschedule a task. Convert a mail message to a task. Unit 3: Messaging: Working Remotely  more...

Lotus Notes R5 Messaging and Working Remotely .... Archive mail messages from the mail database. Set the delivery options for a mail message. Add a signature to outgoing mail messages. Add an address in the Personal Address Book. Create a group in the Personal Address Book. Create a personal task. Create a group task. Delegate a task. Reschedule a task. Convert a mail message to a task. Unit 3: Messaging: Working Remotely  more...

SAP R 3 v4 x MM Inventory Management ...nce to Purchase Order. Menu Path to the Initial Screen. Delivery Note Data. Movement Type and Goods Issue Slip. Purchase Order Items. Input Help. Purchase Order Number Unknown. Vendor Material Number. Cancellations and Returns. Cancellation. Return Delivery. Unit 3: Goods Issues Duration: 1 - 2 Hour(s) Without Reservation. Internal Stagings. Goods Issue for a Cost  more...

SAP R 3 v4 x SD Order Processing ...ycle which include receiving the initial order through to delivery and invoicing. You will also learn in detail how to create and process orders. L earn To: Sales Order Processing. Order Entry. Order Header. Order Items. Schedule Lines. Order Functions. Availability Check. Transfer of Requirements. Shipment Scheduling. Pricing. Credit Limit  more...

Oracle 11i10 Order to Cash Shipping Execution ...rocess. Identify key concepts related to autocreating a delivery. Ship confirm a pick release sales order. Identify options in the Ship Confirm Deliveries SRS window. Identify actions that you can perform with deliveries and delivery lines. Identify options for defining delivery parameters. Identify implications of the different delivery line processing statuses. Identify methods  more...

SAP R 3 v4 0 Retail Order Management via Distribution Center ...tail Process. Basic scenario and related processes. Delivery Scheduling. Subsequent Settlement. C ontent Emphasis Skills-Based A udience All those involved in the use of SAP R/3 for Retail tasks. IT Support staff and SAP Project Team members needing training in the use of Retail Order Management functionality. Participants should have basic knowledge of Windows or other  more...

Exchange Server 5 5 Design Implementation - Part 5 ...used with Internet mail access protocols. Verify message delivery from a client to the Information Store by using Outlook Express. Enable protocol logging by using the Windows NT Registry Editor. Verify the POP3 functionality by using Telnet. Verify the IMAP4 functionality by using Telnet. Display the Internet mail protocol log file by using the Windows NT Explorer. Unit 2: Internet  more...

Exchange Server 5 5 Design Implementation - Part 2 ...s in which their selection is appropriate. Configure the Delivery Restrictions by using the Delivery Restrictions property page. Match the rights on the Permissions property page with their functions. Match the options on the Connected Sites property page with their functions. Unit 3: X.400 and X.500 Concepts Duration: 1 - 2 Hour(s) Identify the advantages of conforming to the  more...

Outlook 2000 Expert User ...to Open Offline. Create a personal folder file. Set the delivery location for mail delivered from Microsoft Exchange Server. Download message headers remotely. Retrieve specific messages remotely. Unit 4: Integrating Outlook 2000 Components Duration: 2 Hour(s) Import task information from Excel. Export Calendar data to Access. Identify the options in the Import and Export  more...

SAP R 3 v4 0 MM Warehouse Management ...er orders. Goods issues for sales orders. Picking for a delivery. Manual WM procedures. Creating transfer requirements. Transferring stock. Unit 3: Inventory Management in Warehouse Management Duration: 1 - 2 Hour(s) Inventory procedure. Continuous and annual inventory. Carrying out a continuous inventory. Carrying out an annual inventory. Creating and printing inventory  more...

Site Server 3 0 Implementation - Part 3 ...el-gathering methods with the content they gather. Match delivery options with their descriptions. Perform the steps to create an Active Channel Project. Perform the steps to configure the top-level channel for a project. Identify the software package properties that are usually required by Software Distribution Channels. Identify tasks associated with delivering Personalized Content.  more...

SAP R 3 Variant Configuration Master Data ...r, Network CD-ROM, CD-ROM Single-Learner, Learning Object Delivery, All In One, NLO Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language Options American English Total Learning Time 3 to 4 hours 13473 Objectives Unit 1: Introduction 1.5 - 2 hours a Goals: - Applications. - Benefits. a Mapping of Variant Configuration in R/3: - Structure  more...

SAP R 3 Variant Configuration Config Scenario ...r, Network CD-ROM, CD-ROM Single-Learner, Learning Object Delivery, All In One, NLO Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language Options American English, UK English Total Learning Time 3 to 4 hours 13474 Objectives Unit 1: Building up the Knowledge Base 1.5 - 2 hours a Configuration Parameters: - Assigning Object Dependencies. - Creating  more...

SAP R 3 v4 6 Purchaser ...r, Network CD-ROM, CD-ROM Single-Learner, Learning Object Delivery, InterNETg, All In One, NLO Accreditation NASBA credits: 4 CPE Credits Language Options American English, German Total Learning Time 4.5 to 6 hours 13829 Objectives Unit 1: Getting Started with SAP R/3 4.6 1.5 - 2 hours o Starting the System and Logging On: - Starting the R/3 System. - Logging on for the  more...

SAP R 3 v4 6 Shipping Employee ... Processing. o Basic Elements of Shipping. o Outbound Delivery Control. o Master Data in Shipping Processing. o Shipping Processing Employee. o Outbound Delivery. o Picking. o Packing. o Goods Issue. Audience The audience for this course are employees who need to learn how to use the R/3 System, especially in regards to shipping, Shipping Clerks, and other shipping  more...

Effective Presentations The Presentation Process ...use your voice and nonverbal communication to improve the delivery of your presentation. Finally, you will learn how to assess the audience members and answer their questions. Learn To Apply four steps to help reduce your fear of speaking. Apply five elements of nonverbal communication to improve your delivery.  more...

Succession Planning Setting Up a Succession Planning Program Succession Planning: Setting Up a Succession Planning Program focuses on putting your Succession Plan on paper and into action. It begins with guidelines on writing a mission statement, policy and procedures, identifying target groups and other issues such as legal considerations. It then provides comprehensive guidelines on all aspects of rolling out your plan, how to communicate and provide  more...

Strategic Decision Making Preparing to Make Decisions ... helping them meet customer quality standards and on-time delivery requirements for Icon a a s Automotive Electronic Systems in Chicago. Icon supplies mobile multimedia, such as CD/DVD car theatres, to Detroit Auto who is currently in the process of reducing its number of suppliers. Icon a a s five-year contract with Detroit Auto is up for renewal in 18 months, and Icon needs to secure  more...

Value Chain Management Elements of the Value Chain ...and customization. This course teaches how collaboration, delivery, production, and outsourcing change the scope of a business and improve a company a a s profits. You will learn how to gain strategic hold through branding, supplier relationships, unique offerings, and ensuring customer satisfaction. Learn To Differentiate between the value chain and the  more...

Correcting Performance Problems Addressing Performance Problems In Correcting Performance Problems: Addressing Performance Problems, you will learn a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to  more...

Virtual Team Mgmt Coaching Virtual Team Members ...ustomer and implemented correctly. The team consists of a delivery coordinator, who offices in the same building with you, and an offsite account manager and sales engineer. In the first part of the simulation, you will lead the start-up meeting and will need to take actions that can prevent conflict on the team. During the second part of the simulation, you will meet with the team several  more...

SAP R 3 Service Management Master Data .... a Scenarios: - Service processing. - Spare parts delivery processing. - Repairs processing in the Service Center. - Field service. a Integration in the R/3 System: - Case study. - Integration with SD, FI and CO. - Integration with MM, PP and HR. - Integration with other modules. Unit 2: Creating a Service Organization 1.5 - 2 hours a Creating an Item of Equipment: -  more...

SAP R 3 QM Master Data Analysis ... notifications, evaluate vendors and to determine on-time delivery performance and quantity reliability. Learn To: o QM Inspection Processing. o Basics of QM in Materials Management. o Variants in QM. o QM Inspection Completion. o Inspection Lot Completion. o Quality Notifications. Audience Employees who need to learn how to use the QM component of R/3 System; members of  more...

Dir Database Integration Using DirXML Part 2 MS Exchange Synchronization The is the second course in a four part series that covers the setup of the Exchange driver, the working of the preconfigured Exchange driver, and the customization of the Exchange driver. Learn To: o Identify the hierarchical units in Exchange Server. o Match the Exchange Server components with their functions. o Match the Exchange Server recipients with the situations in which they are  more...

Advanced Business Comm Business Writing for Results ...e presentations. To identify guidelines for effective delivery of oral presentations. Audience This course is aimed at any employee who wishes to attain a higher professional level of communication skills such as management personnel who must continue to perfect their communication skills and students of MBA standard who wish to improve their business communication skills for  more...

Telephone Skills Handling Difficult Calls This course stresses the importance of politeness and identifies the service that callers expect over the phone. The learner is guided through the steps to handle difficult calls including angry callers and abusive callers. Dealing with complaints is also covered. Techniques for effective call time management are explained. Call time can be considerably reduced through effective questioning and  more...