Delivery Web-based Seminars - Training Resources

Communicating to Executives Effectively - 123 9am PT 1 PDU Communication is one of the critical and visible components of a project. The timeliness, quality, and means of how information is decimated can dramatically affect the outcome of a project and the perceived effectiveness of the project manager by executive management. It is critical for a project manager to realize that there are different styles and techniques needed to successfully  more...

Building Product Strategy ... hands-on workshop that helps to drill through the market delivery chain and find where you could add customer value. The outcome would be a draft plan of understanding customer need, market segmentation, value proposition being offered and the overall product strategy. Suitable for both existing and new product offerings. Especially helpful for teams working on new ideas or business.  more...

Secrets to Delivering Presentations That Win Business ...professionals to master the art of effective presentation delivery. She teaches you a step-by-step process to engage your prospect audience quickly and powerfully while positioning yourself as a subject matter expert. You'll learn the tactics that presentation pros use to drive sales through prospect presentations and immediately be able to put them to use. In this webinar, you'll learn how  more...

Advanced Customer Service Planning for Services Firms ...Delivery With The Desires of Your Clients According to the American Society of Quality, 68% of clients leave because of an attitude of indifference from a company employee. Excellent customer service doesn't happen by accident. It is designed, planned, and scripted to account for every aspect of the customer service experience. Most services firms cross their fingers and hope that their  more...

Customer Service for a Social Media World ...Differentiate yourself from your competitors through your delivery of customer service Identify the triggers that set-off customers and how to avoid these booby traps Avoid the expressions that drive customers nuts and the ones that cause them to fall in love with your company all over again Change from being reactive to proactive in your delivery of customer service Handle tough customers  more...

Secrets to Delivering Presentations That Win Business ...professionals to master the art of effective presentation delivery. She teaches you a step-by-step process to engage your prospect audience quickly and powerfully while positioning yourself as a subject matter expert. You'll learn the tactics that presentation pros use to drive sales through prospect presentations and immediately be able to put them to use. In this webinar, you'll learn how  more...

Secrets to Delivering Presentations That Win Business ...professionals to master the art of effective presentation delivery. She teaches you a step-by-step process to engage your prospect audience quickly and powerfully while positioning yourself as a subject matter expert. You'll learn the tactics that presentation pros use to drive sales through prospect presentations and immediately be able to put them to use. In this webinar, you'll learn how  more...

Secrets to Delivering Presentations That Win Business ...professionals to master the art of effective presentation delivery. She teaches you a step-by-step process to engage your prospect audience quickly and powerfully while positioning yourself as a subject matter expert. You'll learn the tactics that presentation pros use to drive sales through prospect presentations and immediately be able to put them to use. In this webinar, you'll learn how  more...

Elevate Your Presentations Powerful Strategies to Engage Your Audience Great news! You just found out that you are a finalist for a huge account. It s an exciting time it s a scary time. After all, the one who is most effective at presenting their solution will win the business. Will your presentation skills lead you to victory? Lorraine Howell has spent more than 10 years successfully coaching business professionals  more...

Software Development for Business Executives ... your software development projects run over budget, miss delivery dates, or fail altogether. The good news is that you can avoid these deadly pitfalls if you know what questions to ask and when. Gary Gack, 40-year software development executive and Wharton MBA, bridges the gap between IT departments and business leaders. He teaches you what to ask your team so you can make informed,  more...

Customer Service for a Social Media World ...Differentiate yourself from your competitors through your delivery of customer service Identify the triggers that set-off customers and how to avoid these booby traps Avoid the expressions that drive customers nuts and the ones that cause them to fall in love with your company all over again Change from being reactive to proactive in your delivery of customer service Handle tough  more...

Elevate Your Presentations Powerful Strategies to Engage Your Audience Great news! You just found out that you are a finalist for a huge account. It s an exciting time it s a scary time. After all, the one who is most effective at presenting their solution will win the business. Will your presentation skills lead you to victory? Lorraine Howell has spent more than 10 years successfully coaching business professionals to  more...