Online Demand eLearning Training

Pharmacy Technician Career Training Program ... medication, Pharmacy Technicians have never been more in demand and the field will continue to grow in the years to come. As a Pharmacy Technician, you will assist the Pharmacist with direct and indirect patient care and assist in the day-to-day operations required to run a pharmacy. Depending on your practice setting, you may fill prescriptions, compound IV`s, compound creams and ointments,  more...

Windmaster Case Study 7: Strategy Implementation Competing in the business world isn't a peaceful game. Companies are fighting to win; to build new levels of competitive advantage; to secure customers, market share and profits. The winners rarely succeed by accident. They develop strategies and strategic plans and hire people who can face strategic dilemmas and make tough decisions. This course examines the issues involved in implementing a  more...

Supporting Routing and RAS for Microsoft Windows NT Server 4.0 - Part 4 This course is the final part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0.  more...

Microsoft Windows 2000 Network Infrastructure Administration Part 3: IP Routing This is the third course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to install and configure Windows 2000 network protocols;  more...

Microsoft Windows 2000 - Designing a Network Infrastructure Part 3: WANs This is the third course in a four-part series of the Microsoft Windows 2000 Network - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a Routing and Remote Access Service (RRAS) network, Remote Authentication Dial-In User Service (RADIUS) network, IP routing network and  more...

The Oil and Gas Industry Overview Version 2 ...tory of the oil and gas industry? The continued growth in demand and an industry struggling to meet this voracious demand have pushed oil prices to an all-time high. Big oil companies, even while investing heavily in exploration, technology, operational improvement, and research and development, are still left with huge surpluses in an industry so far known only as a modest return.In reality,  more...

The Inbound Call Center ...ective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework for success. This course will provide you with the knowledge needed to identify customer care benefits resulting from key events in the history of call center technology; recognize the effect of  more...

Managing Challenges in Customer Service ...ge from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps CSAs to manage these challenges  more...

Managing a Customer-focused Department Simulation ...ger, it's your job to help your representatives meet this demand. The Managing a Customer-focused Department Simulation is designed to help managers, supervisors, and team leaders motivate, manage, and support customer service staff. Over the course of the simulation, participants will practice a series of customer service management skills, encompassing the objectives of delivering the  more...

Information Technology IT Industry Overview Version 1 ...on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar in order to justify IT spending. Rather than ad hoc purchasing to solve a specific problem, customers are evaluating IT purchases in light of how they will serve strategic business needs and fulfill more  more...

Organizational Scope of Critical Thinking In any complex environment systems are necessary, but they must serve an organization rather than become its masters. This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...

Critical Thinking Strategies Simulation ...that helps retailers create, manage, and fulfill consumer demand. The founders and owners, Fred Chambers and Larry Busby, and their small team worked hard and developed great products. Recently, RMS' business has increased a great deal, largely due to the success of its flagship software product. As a result, the company has had to hire a large number of new employees. Fred and Larry were  more...

Attracting Motivating and Retaining Technical Professionals ...nced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining these technical professionals as one of their most challenging tasks. This course is designed to help managers meet that challenge. In it  more...

Mentoring Strategies in the 21st Century Current business trends--including acquisitions and reorganizations, emerging technology needs, and a changing work force--are all creating unique mentoring needs. This course addresses how mentoring strategies can benefit your organization in the current business climate. It explores the ways that mentoring can capitalize on gender, age, and cultural issues. Finally, it provides instruction on  more...

Economics Part 1 The Principles of Economics In Economics: The Principles of Economics you will learn about some of the broad issues and concepts that make up the field of economics. Beginning with some basic definitions, the course builds to introduce economic systems and the concepts of scarcity and wants and how these impact economies. It also places some of its focus on the US economy in general and the Federal Reserve Bank in  more...

Introduction to Economics Basic Concepts in Microeconomics Basic Concepts in Microeconomics builds on the general principles introduced in The Principles of Economics by introducing the learner to microeconomic concepts and issues. Such things as market behavior and decision-making, consumer choice and preference and the factors that motivate firms are covered across a range of informative lessons situated in real-life scenarios. This course is aimed at  more...

Pricing for Profitability Nothing can be more harmful to the success of your new product or service than incorrect pricing and other financial projections In this course, you will not only learn how to gather pertinent revenue and expense information to help you price your product, but also how to determine your objectives and policies to correctly position your product in its market niche. You'll examine three methods and  more...

Dynamic HTML ...ed for developing web pages. HTML has evolved to meet the demand for attractive web pages. However, these pages are static and do not change after downloading. Any interactivity involves repeated communication with the web server which increases download time. Dynamic HTML (DHTML) overcomes this problem by providing your web page this interactivity without sending repeated requests to the  more...

Win2000 Netwk Security Design Providing Secure Access in Remote Netwks ...demand-dial routing as a feature of RRAS security and also explains the LAN and WAN routing protocols supported by RRAS. You will learn about RRAS security strategies and will learn to configure the RRAS callback options used to verify identities of clients and servers. You will learn about the components of a virtual private network and about the features of the VPN tunneling protocols, PPTP  more...

Win2000 Netwk Infra Design Wide Area Network Infra ... and performance. Next, this course introduces you to the Demand-Dial Routing strategy in Windows 2000 and discusses Demand-Dial Routing installation, as well as the methods of Demand-Dial Security. The course also describes the role of multicasting in a network and explains the procedure for configuring Multicast forwarding and IGMP Proxy. Finally, the course explains the interoperability of  more...

Win2000 Server Sharing Resources Over the Internet ... and VPN clients. In addition, you will learn to create a demand-dial interface, connect to the Internet, and troubleshoot VPN-related problems. The course then covers the functions of various components of Internet Information Server (IIS) 5.0 and teaches you to install IIS 5.0 and to configure the FTP and WWW services. Finally, but no less importantly, you will learn about securing  more...

Win2000 Network Infrastructure Configuring IP Routing Protocols This course introduces you to the role of IP Routing Services in a Windows 2000 network and explains Windows 2000-based IP routing. You will learn how to implement static and dynamic IP routing. Next, this course explains how to configure IP routing protocols. You will learn how to set up a Routing Information Protocol (RIP)-for-IP network, how to configure RIP-for-IP network security, as well as  more...

Network Infrastructure and topologies for Windows 2003 Enterprise networks To identify the infrastructural requirements of an enterprise networking environment Prospective systems engineers; technical support engineers, and technical consultants seeking competency in Windows Server 2003; systems and network analysts seeking competency in Windows Server 2003  more...

Microsoft Windows Server 2003 Designing RAS Services for the Network Infrastructure To identify the options that provide remote access on a network infrastructure and the decision criteria involved in using each one Prospective systems engineers, technical support engineers, and technical consultants seeking competency in Windows Server 2003; systems and network analysts seeking competency in Windows Server 2003  more...

Oracle 11i E-Business Suite Workflow Alerts and Daily Business Intelligence To identify the key features of the Oracle Workflow architecture, to create alerts in 11i E-Business Suite, to recognize the benefits and characteristics of Daily Business Intelligence (DBI) and, given a scenario, run a report in a DBI environment Technical consultants on Oracle 11i implementation projects; IT professionals requiring an overview of Oracle 11i E-Business Suite  more...

Oracle 11i E-Business Suite Workflow Alerts and Daily Business Intelligence To identify the key features of the Oracle Workflow architecture, to create alerts in 11i E-Business Suite, to recognize the benefits and characteristics of Daily Business Intelligence (DBI) and, given a scenario, run a report in a DBI environment Technical consultants on Oracle 11i implementation projects; IT professionals requiring an overview of Oracle 11i E-Business Suite  more...

SAP Advanced Planner Optimizer APO Overview This course introduces the learner to the basic concepts of Supply Chain Management, as well as the functions and advantages of SAP APO. This course also covers the components of SAP APO and their functions. The intended audience for this course include those who need to learn how to use SAP APO, and members of project teams (organizational and conceptual phases).  more...

Regulatory Compliance Series - Demand Deposits and Reserve Requirements (Regulations Q and D) ...ts provisions to ensure that banks do not pay interest on demand deposits. Regulation D?s provisions require banks to properly categorize certain time deposits and retain certain reserve funds. Compliance operations and audit professionals will learn from this up-to-date course how to satisfy the requirements of Regulations Q and D when time deposits become demand deposits and the corresponding  more...

ISDN Communications This module focuses on Integrated Services Digital Network (ISDN) and begins by defining this technologya s components and reference points in Lesson 1. Then the process of configuring and verifying ISDN Basic Rate Interface (BRI) and Primary Rate Interface (PRI) connections is explained. Lesson 2 shows another use for ISDN called a dial-on-demand routing (DDR).a This method provides low cost  more...

Oracle9i Database Administration: Recover Databases This course introduces students to Oracle9i database recovery concepts. The recovery concepts course includes recovery with and without archiving, recovery of offline and online databases, recovery with missing data files, and incomplete recovery with and without archiving. Additional concepts covered by this course include time-based recovery, cancel-based recovery, recovery manager components,  more...

Microsoft Windows 2000 Network Infrastructure Administration Part 3: IP Routing This is the third course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to install and configure Windows 2000 network protocols;  more...

Microsoft Windows 2000 - Designing a Network Infrastructure Part 3: WANs This is the third course in a four-part series of the Microsoft Windows 2000 Network - Designing a Network Infrastructure curriculum which prepares participants for Microsoft Exam 70-221. This course provides participants with an opportunity to learn how to design a Routing and Remote Access Service (RRAS) network, Remote Authentication Dial-In User Service (RADIUS) network, IP routing network and  more...

Oracle9i Database Administration: Recover Databases This course introduces students to Oracle9i database recovery concepts. The recovery concepts course includes recovery with and without archiving recovery of offline and online databases recovery with missing data files and incomplete recovery with and without archiving. Additional concepts covered by this course include time-based recovery cancel-based recovery recovery manager components  more...

Value Chain Management: Managing a Value Chain Managing a Value Chain focuses on strategic response to the requirements of your value-creating business design and the management of elements of the value chain in order to win competitive advantage. It provides the learner with specific strategies to maximize the flow of products services and information and raw materials to the final point of consumption. It covers methods of winning cost  more...