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From 123-CBT Computer Based Training
Workplace Ethics
...lack of concern for the consumer at that time, heightened demands for businesses to develop a stronger focus on ethics in business. This course considers the concept of ethics and its role in today's corporate culture. It looks at the impact of business ethics on both the individual and the organization and covers how the use of an ethical framework can promote ethically driven behavior. The
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Workplace Ethics
...lack of concern for the consumer at that time, heightened demands for businesses to develop a stronger focus on ethics in business. This course considers the concept of ethics and its role in today's corporate culture. It looks at the impact of business ethics on both the individual and the organization and covers how the use of an ethical framework can promote ethically driven behavior. The
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Rightful Employment Termination
...r must be able to manage its workforce to accommodate the demands of its business. If employees are not performing as expected or if the company experiences a change in the business and fewer people are needed to perform the work some hard decisions must be made. Employers can minimize the risk of being involved in wrongful termination claims or lawsuits, or being held liable in the event that
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...r must be able to manage its workforce to accommodate the demands of its business. If employees are not performing as expected or if the company experiences a change in the business and fewer people are needed to perform the work some hard decisions must be made. Employers can minimize the risk of being involved in wrongful termination claims or lawsuits, or being held liable in the event that
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Introduction to Request Fulfillment
...is important for organizations to be able to manage these demands in an efficient way by having processes mapped out for these repetitive requests, and having dedicated staff to support these requests. This course provides an introduction to Request Fulfillment. Specifically, the course covers the purpose, scope, and benefits of Request Fulfillment to the organization. This course also covers
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...is important for organizations to be able to manage these demands in an efficient way by having processes mapped out for these repetitive requests, and having dedicated staff to support these requests. This course provides an introduction to Request Fulfillment. Specifically, the course covers the purpose, scope, and benefits of Request Fulfillment to the organization. This course also covers
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Leading a Customer-focused Team
Leading a Customer-focused Team
The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The
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Leading a Customer-focused Team
The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed.This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The
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Taking Control of Your Stress
...dual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health.' Are you constantly adding items to your to-do list and it seems like your list never shrinks? Are you feeling overwhelmed at work and at home? Are you afraid that stress is starting to negatively impact your health and
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...dual when they perceive a lack of equilibrium between the demands placed upon them and their ability to meet those demands, which, over a period of time, leads to ill-health.' Are you constantly adding items to your to-do list and it seems like your list never shrinks? Are you feeling overwhelmed at work and at home? Are you afraid that stress is starting to negatively impact your health and
more...
Decisions and Risk
Decisions and Risk
Your success as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build
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Decisions and Risk
Your success as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build
more...
ITIL reg V3 Overview Creating a Service Culture
...e maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL V3, and covers the ITIL V3 fundamentals. Specifically, what ITIL V3 is, the history of ITIL V3, the benefits of ITIL V3, and the importance of aligning IT with business. This course also introduces key aspects of implementing ITIL V3 in your
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...e maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL V3, and covers the ITIL V3 fundamentals. Specifically, what ITIL V3 is, the history of ITIL V3, the benefits of ITIL V3, and the importance of aligning IT with business. This course also introduces key aspects of implementing ITIL V3 in your
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Lean Tools Techniques for Flow Pull
...ns can become more competitive and responsive to customer demands. For example, the Visual Workplace is a Lean tool that uses of clear visuals such as signs, labels, and color-coded markings to keep workers from wasting time and effort searching for materials. Another tool just-in-time management ensures there is a continuous supply of components, parts, and supplies so that workers have what
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...ns can become more competitive and responsive to customer demands. For example, the Visual Workplace is a Lean tool that uses of clear visuals such as signs, labels, and color-coded markings to keep workers from wasting time and effort searching for materials. Another tool just-in-time management ensures there is a continuous supply of components, parts, and supplies so that workers have what
more...
First Time Manager Understanding a Manager s Role
First Time Manager: Understanding a Manager's Role
Most new managers don't realize how much their new role differs from that of an individual contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different.
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First Time Manager: Understanding a Manager's Role
Most new managers don't realize how much their new role differs from that of an individual contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different.
more...
The Broadcasting Entertainment Industry Overview Version 1
... distribute, and access its content according to consumer demands. The industry is challenged by decreasing advertising revenue from traditional sources, new media platforms, content piracy, and access to emerging markets. They address these issues by utilizing digital advertising, new business models, mergers and acquisitions, lobbying, litigation, and encryption techniques. This course is
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... distribute, and access its content according to consumer demands. The industry is challenged by decreasing advertising revenue from traditional sources, new media platforms, content piracy, and access to emerging markets. They address these issues by utilizing digital advertising, new business models, mergers and acquisitions, lobbying, litigation, and encryption techniques. This course is
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The Utilities Industry Overview Version 1
...d. The utilities industry must also meet growing customer demands for its services, find sustainable sources of green energy, and control its business costs, while, at the same time, funding major projects for the future. Utilities companies are dedicated to solving these challenges by incorporating technological advances, using renewable resources, preserving capital, and utilizing risk
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...d. The utilities industry must also meet growing customer demands for its services, find sustainable sources of green energy, and control its business costs, while, at the same time, funding major projects for the future. Utilities companies are dedicated to solving these challenges by incorporating technological advances, using renewable resources, preserving capital, and utilizing risk
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The Insurance Industry Overview Version 3
...mpetitive forces, margin pressures, and changing customer demands. Insurance companies adopt unique strategies to overcome these challenges and to propel growth and market share in a global environment. This course helps learners understand key concepts, terminology, issues, and challenges associated with the insurance industry, and strategies employed to meet some of those challenges. It
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...mpetitive forces, margin pressures, and changing customer demands. Insurance companies adopt unique strategies to overcome these challenges and to propel growth and market share in a global environment. This course helps learners understand key concepts, terminology, issues, and challenges associated with the insurance industry, and strategies employed to meet some of those challenges. It
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Using Progressive Discipline to Correct Problem Performance
... performance doesn't improve. This approach satisfies the demands of due process, involves the employee in resolving the problem, and records the employer's efforts to assist the employee. Documenting each stage of formal disciplinary action ensures that the employee understands future consequences if problem issues aren't improved. This course establishes when it's appropriate to begin
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... performance doesn't improve. This approach satisfies the demands of due process, involves the employee in resolving the problem, and records the employer's efforts to assist the employee. Documenting each stage of formal disciplinary action ensures that the employee understands future consequences if problem issues aren't improved. This course establishes when it's appropriate to begin
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Protecting and Sharing Excel 2007 Workbooks
...ccess to common spreadsheets and workbooks. To meet these demands without affecting efficiency, a number of review, security, and collaboration features are available in Excel 2007. Workbooks, worksheets, and specific data within worksheets, can be protected, enabling only those with access to view or make changes to them. Workbooks can be shared so that multiple people can access required
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...ccess to common spreadsheets and workbooks. To meet these demands without affecting efficiency, a number of review, security, and collaboration features are available in Excel 2007. Workbooks, worksheets, and specific data within worksheets, can be protected, enabling only those with access to view or make changes to them. Workbooks can be shared so that multiple people can access required
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Oracle Database 11g R2 Using Change Management Solutions
...re rapidly evolving and changing to keep up with business demands, enabling DBAs to manage change effectively and efficiently. Oracle Database 11g Release 2 offers significant advances in the areas of automatic diagnostics, supportability, and change management. It can be expensive for organizations to evaluate and implement changes to their data center infrastructure, and Oracle addresses this
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...re rapidly evolving and changing to keep up with business demands, enabling DBAs to manage change effectively and efficiently. Oracle Database 11g Release 2 offers significant advances in the areas of automatic diagnostics, supportability, and change management. It can be expensive for organizations to evaluate and implement changes to their data center infrastructure, and Oracle addresses this
more...
ITIL reg 2011 Edition Overview Creating a Service Culture
...e maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL , and covers the ITIL fundamentals. Specifically, what ITIL is, the history of ITIL , the benefits of ITIL , and the importance of aligning IT with business. This course also introduces key aspects of implementing ITIL in your organization,
more...
...e maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL , and covers the ITIL fundamentals. Specifically, what ITIL is, the history of ITIL , the benefits of ITIL , and the importance of aligning IT with business. This course also introduces key aspects of implementing ITIL in your organization,
more...
From Online Training Directory
Writing Web Content (Master Class)-Self Directed
...om a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with all the give-and-take of a conversation, replying to their questions, addressing their needs, and assuaging their doubts. When you write hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based
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Writing Web Content (Master Class)-Self Directed
...om a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with all the give-and-take of a conversation, replying to their questions, addressing their needs, and assuaging their doubts. When you write hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based
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Business Organizations and the Law
...erent kinds of businesses can exist to meet the different demands of the marketplace. These business organizations may appoint individuals to act on their behalf. They also must abide by certain minimal standards regarding working conditions. For this Basic Completion course, students will contact the instructor who will guide them on all course procedures.
Students may query the instructor
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...erent kinds of businesses can exist to meet the different demands of the marketplace. These business organizations may appoint individuals to act on their behalf. They also must abide by certain minimal standards regarding working conditions. For this Basic Completion course, students will contact the instructor who will guide them on all course procedures.
Students may query the instructor
more...
QuickBooks Pro 2001 Level 2
This course will introduce students to the more advanced features of QuickBooks Pro 2001, such as generating balance sheets, creating customized reports and invoices, and amending payroll information.
This course will introduce students to the more advanced features of QuickBooks Pro 2001, such as generating balance sheets, creating customized reports and invoices, and amending payroll
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This course will introduce students to the more advanced features of QuickBooks Pro 2001, such as generating balance sheets, creating customized reports and invoices, and amending payroll information.
This course will introduce students to the more advanced features of QuickBooks Pro 2001, such as generating balance sheets, creating customized reports and invoices, and amending payroll
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Dealing with Difficult Customers
Course description -- Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool. IMPORTANT NOTE: INTERNET
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Course description -- Today's information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool. IMPORTANT NOTE: INTERNET
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Bartending the Easy Way-Online
... overlooked areas of the job. Bartending is a career that demands great intelligence, quick-thinking, an excellent memory, physical stamina and superior multi-tasking skills. These talents cannot be taught in any bartending class. However, since there are all types of bartending jobs that require many different levels of skill, anyone can become a bartender. When researching your choice of a
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... overlooked areas of the job. Bartending is a career that demands great intelligence, quick-thinking, an excellent memory, physical stamina and superior multi-tasking skills. These talents cannot be taught in any bartending class. However, since there are all types of bartending jobs that require many different levels of skill, anyone can become a bartender. When researching your choice of a
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Bartending to the Max-Online
... overlooked areas of the job. Bartending is a career that demands great intelligence, quick-thinking, an excellent memory, physical stamina and superior multi-tasking skills. These talents cannot be taught in any bartending class. However, since there are all types of bartending jobs that require many different levels of skill, anyone can become a bartender. When researching your choice of a
more...
... overlooked areas of the job. Bartending is a career that demands great intelligence, quick-thinking, an excellent memory, physical stamina and superior multi-tasking skills. These talents cannot be taught in any bartending class. However, since there are all types of bartending jobs that require many different levels of skill, anyone can become a bartender. When researching your choice of a
more...
Expert Purchasing Management
...a purchasing manager who worries about balancing the many demands of your leadership role? You're not alone. Today's companies are expecting more than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the
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...a purchasing manager who worries about balancing the many demands of your leadership role? You're not alone. Today's companies are expecting more than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the
more...
Professional Bar Management
...erwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful business.
Professional Bar Management Managing a bar or restaurant can be an overwhelming experience. The physical, emotional and
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...erwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful business.
Professional Bar Management Managing a bar or restaurant can be an overwhelming experience. The physical, emotional and
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Professional Bar Management Mastery Level Certification
... be prepared to handle the physical, emotional and mental demands of managing a bar.
You will also learn everything about bartending, the hub of all sales and a requirement for professionally managing a bar.
It is not possible to be a good bar manger without knowing what goes on behind the bar. Many common myths cause the downfall of even the most popular bars and restaurants. Theft, poor
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... be prepared to handle the physical, emotional and mental demands of managing a bar.
You will also learn everything about bartending, the hub of all sales and a requirement for professionally managing a bar.
It is not possible to be a good bar manger without knowing what goes on behind the bar. Many common myths cause the downfall of even the most popular bars and restaurants. Theft, poor
more...
Writing Web Content (Master Class)
...om a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with all the give-and-take of a conversation, replying to their questions, addressing their needs, and assuaging their doubts. When you write hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based
more...
...om a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with all the give-and-take of a conversation, replying to their questions, addressing their needs, and assuaging their doubts. When you write hot text, you get your point across quickly, provoke action, and satisfy your toughest audience?your customers. Based
more...
From 123-CBT Computer Based Training
Preparing for Change
...demands that you change along with it, wariness and uncertainty are natural. Change signals the end of the tried, trusted, and familiar. But change is also a new beginning--a springboard into a new and potentially exciting personal future.
"Preparing for Change" focuses on the mental attitudes and behaviors you need to develop in order to take advantage of the opportunities for personal
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Preparing for Change
...demands that you change along with it, wariness and uncertainty are natural. Change signals the end of the tried, trusted, and familiar. But change is also a new beginning--a springboard into a new and potentially exciting personal future.
"Preparing for Change" focuses on the mental attitudes and behaviors you need to develop in order to take advantage of the opportunities for personal
more...
Implementing a Succession Plan Simulation
...staff has been increased by 50 . However, due to the high demands of the job, the average retention rate for a research analyst is two years, and URG is constantly recruiting. You are the VP and Principal Analyst for Pharmaceutical and Biotechnology Services. Two team leaders report to you: Dana Ferris, responsible for the drug development market and Joe Makato for the industrial biotech
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...staff has been increased by 50 . However, due to the high demands of the job, the average retention rate for a research analyst is two years, and URG is constantly recruiting. You are the VP and Principal Analyst for Pharmaceutical and Biotechnology Services. Two team leaders report to you: Dana Ferris, responsible for the drug development market and Joe Makato for the industrial biotech
more...
Inventory Management
In today's economy, companies must be able to move large quantities of product quickly to locations across the globe. Overnight delivery methods have drastically altered customers' expectations regarding delivery times. Lead times of four to six weeks are no longer acceptable. In light of these changes, effective Inventory Management is no longer static- the emphasis is on movement, and quick
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In today's economy, companies must be able to move large quantities of product quickly to locations across the globe. Overnight delivery methods have drastically altered customers' expectations regarding delivery times. Lead times of four to six weeks are no longer acceptable. In light of these changes, effective Inventory Management is no longer static- the emphasis is on movement, and quick
more...
Managing Organization Conflict
...es, and there are also likely to be a range of particular demands on you in the way that you manage the conflicts.
A way of differentiating and applying these approaches is by adopting a short-term approach against a longer-term strategy.
The first is categorized by a "quick and dirty" style of containment and reduction.
The second is characterized by approaches that are concerned
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...es, and there are also likely to be a range of particular demands on you in the way that you manage the conflicts.
A way of differentiating and applying these approaches is by adopting a short-term approach against a longer-term strategy.
The first is categorized by a "quick and dirty" style of containment and reduction.
The second is characterized by approaches that are concerned
more...
Managing Challenges in Customer Service
...ge from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps CSAs to manage these challenges
more...
...ge from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps CSAs to manage these challenges
more...
Professional Selling Over the Phone Prospecting
Professional Selling Over the Phone: Prospecting offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects.
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Professional Selling Over the Phone: Prospecting offers the student examples of sources for finding telesales prospects and information to leave on prospects' voice mail. The program provides a process for maintaining a positive attitude and identifies the components of the soft sell. In addition, the program offers the student guidelines for building and maintaining relationships with prospects.
more...
SAP R 3 v4 x Invoice Verification
...ement. Involvement in Invoice Verification typically also demands a sound understanding of the relationship between these Logistic elements of SAP and the Financial (FI) modules. In this course you will learn to carry out both standard and selected special transactions
associated with invoice verification.
L earn To:
Getting Started.
The Invoice Verification Module.
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...ement. Involvement in Invoice Verification typically also demands a sound understanding of the relationship between these Logistic elements of SAP and the Financial (FI) modules. In this course you will learn to carry out both standard and selected special transactions
associated with invoice verification.
L earn To:
Getting Started.
The Invoice Verification Module.
more...
Oracle8 Performance Tuning Strategies and Techniques
...o tune the logical design of the database.
Identify the demands of online transaction processing systems (OLTP).
Identify the demands of decision support systems (DSS).
Describe the data access methods to enhance performance.
Define appropriate use of B-tree, bitmap and reverse key indexes.
Define appropriate use of index-organized tables.
Define appropriate use of clusters.
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...o tune the logical design of the database.
Identify the demands of online transaction processing systems (OLTP).
Identify the demands of decision support systems (DSS).
Describe the data access methods to enhance performance.
Define appropriate use of B-tree, bitmap and reverse key indexes.
Define appropriate use of index-organized tables.
Define appropriate use of clusters.
more...
ABAP 6 10 Overview
The purpose of this course is to provide an overview of the SAP programming language ABAP 6.10. The course will show the structural pre-requisites, which are important to develop a programme with ABAP/4. Learn To: o Architecture of SAP R/3 Programs. o ABAP in the SAP R/3 System. o Work Processes. o Program Flow and Program Types. o ABAP Workbench in SAP R/3. o ABAP Workbench. o
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The purpose of this course is to provide an overview of the SAP programming language ABAP 6.10. The course will show the structural pre-requisites, which are important to develop a programme with ABAP/4. Learn To: o Architecture of SAP R/3 Programs. o ABAP in the SAP R/3 System. o Work Processes. o Program Flow and Program Types. o ABAP Workbench in SAP R/3. o ABAP Workbench. o
more...
ABAP 6 10 Reporting
... for anyone of the project team who has to create special demands. This course has been developed for end users who are already involved with the system administration or who are involved with the development of client specific SAP adoption. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI). Deployment Options Internet / Intranet, Download, LAN,
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... for anyone of the project team who has to create special demands. This course has been developed for end users who are already involved with the system administration or who are involved with the development of client specific SAP adoption. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI). Deployment Options Internet / Intranet, Download, LAN,
more...
Creativity Innovation Thinking Creatively
...novation: Thinking Creatively, you will learn to meet the demands of creative thinking in the workplace. This program will help you develop your creative thinking skills and allow you to practice using the creative thinking process. Learn To Identify the stages of the creative process. Recognize techniques that will enhance
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...novation: Thinking Creatively, you will learn to meet the demands of creative thinking in the workplace. This program will help you develop your creative thinking skills and allow you to practice using the creative thinking process. Learn To Identify the stages of the creative process. Recognize techniques that will enhance
more...
Women in Leadership Developing a Leadership Path
...tative because she is experiencing a conflict between the demands of her personal and professional lives. As a result, she feels frustrated and overwhelmed and believes that she is not fulfilling her personal and professional duties adequately. As an EAP counselor with a special interest in women's issues in the workplace, you must outline the steps Caroline can take to restore balance to her
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...tative because she is experiencing a conflict between the demands of her personal and professional lives. As a result, she feels frustrated and overwhelmed and believes that she is not fulfilling her personal and professional duties adequately. As an EAP counselor with a special interest in women's issues in the workplace, you must outline the steps Caroline can take to restore balance to her
more...
Administrative Assistant Skills Understanding Basic Skills
...2 to 4 hours Objectives Unit 1: Meeting Your Job's Demands (0.5 - 1 hour) Select the guidelines for organizing your work area. Select the guidelines for handling mail. Select the guidelines for filing paper-based documents. Select the components you should consider when handling electronic
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...2 to 4 hours Objectives Unit 1: Meeting Your Job's Demands (0.5 - 1 hour) Select the guidelines for organizing your work area. Select the guidelines for handling mail. Select the guidelines for filing paper-based documents. Select the components you should consider when handling electronic
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Managing Yourself and Those Around You
Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants.
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Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants.
more...
The Importance of Metrics to Six Sigma
...ess climate, achieving and maintaining a competitive edge demands a continuous effort. Companies need to use key performance indicators and metrics that are critical in deploying Six Sigma?? projects in order to determine how well their processes are really doing and what they can do to maintain high quality. This course examines how these performance metrics generate information that provides
more...
...ess climate, achieving and maintaining a competitive edge demands a continuous effort. Companies need to use key performance indicators and metrics that are critical in deploying Six Sigma?? projects in order to determine how well their processes are really doing and what they can do to maintain high quality. This course examines how these performance metrics generate information that provides
more...
From Corexcel
Leaders and Work-Life Balance
The online course Leaders and Work-Life Balance is based on material from D. Quinn Mills book, "Leadership: How to Lead, How to Live." The question of work-life balance is extremely important to leaders in all settings. While taking this course you will learn methods and skills to balance your work and family. Also addressed is the question of personal fulfillment and the needs and demands of
more...
The online course Leaders and Work-Life Balance is based on material from D. Quinn Mills book, "Leadership: How to Lead, How to Live." The question of work-life balance is extremely important to leaders in all settings. While taking this course you will learn methods and skills to balance your work and family. Also addressed is the question of personal fulfillment and the needs and demands of
more...
From Serebra Learning Corporation
Technical Support Agent Survival Skills
Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the
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Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the
more...
Managing Challenges in Customer Service
...ge from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps CSAs to manage these challenges
more...
...ge from simple requests for product information to urgent demands for solutions to complex problems. The callers may range from quiet, logical, and professional in their manner to noisy, impatient, and infuriated. CSAs are expected to meet the challenges of handling all of these calls and customers with speed, skill, accuracy, and composure. This course helps CSAs to manage these challenges
more...
Project Integration Executing and Completing a Project
... project resources when met with competing priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle to integrate project processes, maximize performance, and meet project
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... project resources when met with competing priorities and demands. Project integration management helps with these decisions by ensuring the proper coordination of project processes during project plan development and execution. Successful project managers use project integration management throughout the project life cycle to integrate project processes, maximize performance, and meet project
more...
Becoming a Manager
What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but
more...
What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but
more...
Implementing a Succession Plan Simulation
Ulema Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order
more...
Ulema Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order
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Knowledge as Strategy Performance Improvement
...ctively to rapid change. Learning is at the core of these demands--whether it's learning a new skill, knowing how to manage existing and new knowledge, or creating organizational structures that support continuous learning. This course introduces learners to a new focus on performance improvement based on knowledge as the competitive advantage. Managers, supervisors and other employees wanting
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...ctively to rapid change. Learning is at the core of these demands--whether it's learning a new skill, knowing how to manage existing and new knowledge, or creating organizational structures that support continuous learning. This course introduces learners to a new focus on performance improvement based on knowledge as the competitive advantage. Managers, supervisors and other employees wanting
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Managing Yourself and Those Around You
Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants. Administrative support
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Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants. Administrative support
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Lean Tools
...ecome more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In addition, the course examines how these improvement tools are used to maintain an orderly and efficient flow of materials
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...ecome more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In addition, the course examines how these improvement tools are used to maintain an orderly and efficient flow of materials
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Inventory Management
In today's economy, companies must be able to move large quantities of product quickly to locations across the globe. Overnight delivery methods have drastically altered customers' expectations regarding delivery times. Lead times of four to six weeks are no longer acceptable. In light of these changes, effective Inventory Management is no longer static- the emphasis is on movement, and quick
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In today's economy, companies must be able to move large quantities of product quickly to locations across the globe. Overnight delivery methods have drastically altered customers' expectations regarding delivery times. Lead times of four to six weeks are no longer acceptable. In light of these changes, effective Inventory Management is no longer static- the emphasis is on movement, and quick
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Security with C
To show how to make assemblies secure through code access and role-based security All .NET application developers
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To show how to make assemblies secure through code access and role-based security All .NET application developers
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Security with VB NET
To show how to make assemblies secure through code access and role-based security All .NET application developers
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To show how to make assemblies secure through code access and role-based security All .NET application developers
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Overview of the Telecommunications Industry
This WestNet e-Learning module will trace the development of the telecommunication industry from the early Bell monopoly to today's competitive marketplace. We will explore how regulatory rulings, the Telecommunication Act of 1996, and changing market demands have affected both telecommunication carriers and consumers.
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This WestNet e-Learning module will trace the development of the telecommunication industry from the early Bell monopoly to today's competitive marketplace. We will explore how regulatory rulings, the Telecommunication Act of 1996, and changing market demands have affected both telecommunication carriers and consumers.
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Protecting and Sharing Excel 2007 Workbooks
...ccess to common spreadsheets and workbooks. To meet these demands without affecting efficiency, a number of review, security, and collaboration features are available in Excel 2007. Workbooks, worksheets, and specific data within worksheets, can be protected, enabling only those with access to view or make changes to them. Workbooks can be shared so that multiple people can access required
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...ccess to common spreadsheets and workbooks. To meet these demands without affecting efficiency, a number of review, security, and collaboration features are available in Excel 2007. Workbooks, worksheets, and specific data within worksheets, can be protected, enabling only those with access to view or make changes to them. Workbooks can be shared so that multiple people can access required
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Project Management Fundamentals
...d services in order to sustain your business. To meet the demands of modern businesses, you need to prioritize the projects in hand, ensure smooth project execution, and develop quality products in the stipulated time and within the allocated budget. To achieve these goals, you must use the latest project management techniques that enable you to control a project from start to finish and
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...d services in order to sustain your business. To meet the demands of modern businesses, you need to prioritize the projects in hand, ensure smooth project execution, and develop quality products in the stipulated time and within the allocated budget. To achieve these goals, you must use the latest project management techniques that enable you to control a project from start to finish and
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Project Management Techniques
...ges in today's world is resulting in increasingly new demands in business. Therefore, it is important that the projects undertaken to cater to these business needs have small life cycles so that they can be delivered to prospective clients before a possibility of a technological change arises. Projects have a small life cycle if they are completed in a stipulated time frame. This can be
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...ges in today's world is resulting in increasingly new demands in business. Therefore, it is important that the projects undertaken to cater to these business needs have small life cycles so that they can be delivered to prospective clients before a possibility of a technological change arises. Projects have a small life cycle if they are completed in a stipulated time frame. This can be
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Fundamentals of Network Security
...demands of information exchange, most organizations have implemented computer networks. As a network administrator, you need to determine and analyze the risks to the data residing on your network. Additionally, you need to implement various processes to track the security holes on your network. Based on your assessment of the risks and security holes, you can prepare a document highlighting
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...demands of information exchange, most organizations have implemented computer networks. As a network administrator, you need to determine and analyze the risks to the data residing on your network. Additionally, you need to implement various processes to track the security holes on your network. Based on your assessment of the risks and security holes, you can prepare a document highlighting
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Standards for Convergence
In this WestNet e-Learning module we first discuss the demands that converged traffic places on a network and list the functions and services a network must provide to support converged traffic. Then we explore the three major standards that define how networks can provide those essential services.
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In this WestNet e-Learning module we first discuss the demands that converged traffic places on a network and list the functions and services a network must provide to support converged traffic. Then we explore the three major standards that define how networks can provide those essential services.
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Creativity and Innovation: Thinking Creatively
In Creativity and Innovation: Thinking Creatively you will learn to meet the demands of creative thinking in the workplace. This program will help you develop your creative thinking skills and allow you to practice using the creative thinking process.
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In Creativity and Innovation: Thinking Creatively you will learn to meet the demands of creative thinking in the workplace. This program will help you develop your creative thinking skills and allow you to practice using the creative thinking process.
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SAP R/3 MM Invoice Verification - Rel 4.x
Invoice Verification is an integral part of purchasing and Inventory Management. Involvement in Invoice Verification typically also demands a sound understanding of the relationship between these Logistic elements of SAP and the Financial (FI) modules. In this course you will learn to carry out both standard and selected special transactions associated with invoice verification.
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Invoice Verification is an integral part of purchasing and Inventory Management. Involvement in Invoice Verification typically also demands a sound understanding of the relationship between these Logistic elements of SAP and the Financial (FI) modules. In this course you will learn to carry out both standard and selected special transactions associated with invoice verification.
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From Global Innovative Campus
Leaders and Work-Life Balance
This course addresses the question of work-life balance, one which is of great importance to leaders in all settings. Based on D. Quinn Mills' book, Leadership: How to Lead, How to Live, a text used at Harvard Business School, this course looks at methods and techniques to reconcile work and family. You will also consider the question of personal fulfillment and the needs and demands of
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From Bartending Pros
Professional Bar Management Online
...erwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful business.
New bar owners will find the course is a complete guide to understanding the mechanics of each particular job and the
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Professional Bar Management Master's Online Course
...erwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful business. You will also learn how to take inventory, how to calculate the bar's pouring cost, how to calculate profits on each
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From Sessions College for Professional Design
Advanced Graphic Design Course
...In the assignment, you'll tackle a book cover design that demands a creative, playful approach.
LESSON 4 Color and Composition Every graphic designer's skillset should include a mastery of color and composition. Lesson Four focuses on proportion, balance, and perspective, looking at examples of geometrical composition that have stood the test of time and are considered design classics.
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...In the assignment, you'll tackle a book cover design that demands a creative, playful approach.
LESSON 4 Color and Composition Every graphic designer's skillset should include a mastery of color and composition. Lesson Four focuses on proportion, balance, and perspective, looking at examples of geometrical composition that have stood the test of time and are considered design classics.
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Advertising Design Course
...net, television and beyond) looking at some of the unique demands of each medium. Following that, you'll study principles for effective ad design, including the role of concept and design, totality and integration, trendy concepts versus trendsetting ones, and the controversial topic of taste. The lesson wraps up with a discussion of tone: humorous, dramatic/informative, sexual, and scientific.
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...net, television and beyond) looking at some of the unique demands of each medium. Following that, you'll study principles for effective ad design, including the role of concept and design, totality and integration, trendy concepts versus trendsetting ones, and the controversial topic of taste. The lesson wraps up with a discussion of tone: humorous, dramatic/informative, sexual, and scientific.
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From Automated Learning Corporation
Lead-Free Soldering: Rework - On-Line Training
Web-training with certification test for rework operators and supervisors responsible for rework of lead-free electronics. Rework and lead-free Transition to lead-free Defects Acceptable joints Equipment demands of lead-free Solder types, naming Flux ?Board laminates, finishes Mixed tin/lead, lead-free facility Cleaning ?Moisture control Reworking SMT area-array devices Inspection Temperature
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Web-training with certification test for rework operators and supervisors responsible for rework of lead-free electronics. Rework and lead-free Transition to lead-free Defects Acceptable joints Equipment demands of lead-free Solder types, naming Flux ?Board laminates, finishes Mixed tin/lead, lead-free facility Cleaning ?Moisture control Reworking SMT area-array devices Inspection Temperature
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From Coaching Ourselves
In Praise of Middle Management
...the "middle", some of you may have felt stuck between the demands of senior management and the personal needs of those in your unit. You work under tight constraints and limited resources to balance the organizationa ™s needs, and your employeesa ™ abilities and well-being.
In this session you will explore the role of middle managers in the change process, using a model described
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From Complete Fire Design Solutions
PG Fire Protection Engineering
...ensities have accentuated the complex fire problems. Such demands have created a need of constant research and development to come out with customized scientific solutions. In fact a specialized training based on latest theories in fire protection including various aspects pertaining to design, installation, commissioning and maintenance of fire protection systems is the need of the hour. This
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...ensities have accentuated the complex fire problems. Such demands have created a need of constant research and development to come out with customized scientific solutions. In fact a specialized training based on latest theories in fire protection including various aspects pertaining to design, installation, commissioning and maintenance of fire protection systems is the need of the hour. This
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From Image And Me
Image Consultancy Online Training - Female and Male Style
...ne this with practical application, as the subject matter demands physical attention.
While we have a great appreciation of fashion, Image Consultancy is not tied to the ebb and flow of trends, and has room for all skilled people from all professional backgrounds, ages and personalities.
Image And Me provides image consultant, professional protocol and communication training that prepares
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From PDHengineer. com-Decatur Professional Development, LLC
Lab Design for Energy Savings
...demands our attention; what the cathedral was to the 14th century, the train station was to the 19th century, and the office building was to the 20th century, the laboratory is to the 21st century. Unfortunately, a laboratory is also a prodigious consumer of natural resources. The challenge for architects, engineers, and other building professionals is to design and construct the next
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...demands our attention; what the cathedral was to the 14th century, the train station was to the 19th century, and the office building was to the 20th century, the laboratory is to the 21st century. Unfortunately, a laboratory is also a prodigious consumer of natural resources. The challenge for architects, engineers, and other building professionals is to design and construct the next
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Introduction to Construction Safety
... slow down or halt work, leading to even greater schedule demands. Add to the schedule pressures the physical demands of prolonged standing, climbing, bending, carrying tools and supplies, working in cramped or cluttered surroundings, and working with potentially dangerous tools, and the Construction site can quickly become an extremely hazardous environment. To function safely within the
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... slow down or halt work, leading to even greater schedule demands. Add to the schedule pressures the physical demands of prolonged standing, climbing, bending, carrying tools and supplies, working in cramped or cluttered surroundings, and working with potentially dangerous tools, and the Construction site can quickly become an extremely hazardous environment. To function safely within the
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Design of Small Water Systems - Water Quantity Requirements
...o ensure that the system is capable of meeting the users' demands for many years to come. In this course the student will review Chapter 4, "Water Quantity Requirements" of EM 1110-2-503, "Design of Small Water Systems" published by the U.S. Army Corps of Engineers. This course is most relevant to engineers involved in designing both public and private water systems.
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...o ensure that the system is capable of meeting the users' demands for many years to come. In this course the student will review Chapter 4, "Water Quantity Requirements" of EM 1110-2-503, "Design of Small Water Systems" published by the U.S. Army Corps of Engineers. This course is most relevant to engineers involved in designing both public and private water systems.
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Design of Small Water Systems
...sure that the system is capable of meeting the users' demands for many years to come. This chapter teaches the following specific knowledge and skills: General design criteria for raw water, finished water and distribution storage Design considerations and typical water usage rates for municipal and rural water systems, as well as recreation areas The effects of water conservation
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...sure that the system is capable of meeting the users' demands for many years to come. This chapter teaches the following specific knowledge and skills: General design criteria for raw water, finished water and distribution storage Design considerations and typical water usage rates for municipal and rural water systems, as well as recreation areas The effects of water conservation
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Fire and Smoke Damper Selection
...been modified and tested such that these dampers meet the demands of dynamic systems yet provide better benefits to the contractor and owner of the facility. In this course the student will learn some of the basic considerations of selecting, specifying, installing and operating fire, smoke and combination fire/smoke dampers. In addition, the student will learn of new features and benefits
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...been modified and tested such that these dampers meet the demands of dynamic systems yet provide better benefits to the contractor and owner of the facility. In this course the student will learn some of the basic considerations of selecting, specifying, installing and operating fire, smoke and combination fire/smoke dampers. In addition, the student will learn of new features and benefits
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Clean Energy Technology
...tion and distribution capacity to meet demand growth, and demands for increased quality and reliability of power and power supply. Although these challenges may create uncertainty within the financial and electricity supply markets, they also offer the potential to explore new opportunities to support the accelerated deployment of cleaner and cost-effective technologies to meet such challenges.
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...tion and distribution capacity to meet demand growth, and demands for increased quality and reliability of power and power supply. Although these challenges may create uncertainty within the financial and electricity supply markets, they also offer the potential to explore new opportunities to support the accelerated deployment of cleaner and cost-effective technologies to meet such challenges.
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Applications of Wind Energy for Municipal Water Systems
...demands are placed on water supplies, wastewater services, and the electricity needed to power the growing water services infrastructure. Water is also a critical resource for thermoelectric power plants. Future population growth in the United States is therefore expected to heighten competition for water resources. Many parts of the United States with increasing water stresses also have
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...demands are placed on water supplies, wastewater services, and the electricity needed to power the growing water services infrastructure. Water is also a critical resource for thermoelectric power plants. Future population growth in the United States is therefore expected to heighten competition for water resources. Many parts of the United States with increasing water stresses also have
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HVAC Pumps Characteristics and Energy Efficiency
... water flows can be matched to actual heating and cooling demands. This 5-hour course provides the students with a firm understanding of the basic principles that centrifugal pumps operate under. Topics covered include the performance curve, series operation, parallel operation, the affinity laws, friction, specific gravity & viscosity, suction lift, and NPSH. The reader must take a
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... water flows can be matched to actual heating and cooling demands. This 5-hour course provides the students with a firm understanding of the basic principles that centrifugal pumps operate under. Topics covered include the performance curve, series operation, parallel operation, the affinity laws, friction, specific gravity & viscosity, suction lift, and NPSH. The reader must take a
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Wind Energy Assessment
...and is constrained by budget and schedule limitations. It demands a clear set of objectives so the best assessment approach is selected. Its ultimate success rests on the quality of the program's assembled assets—sound siting and measurement techniques, trained staff, quality equipment, and thorough data analysis techniques. In this course the student will learn various resource
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...and is constrained by budget and schedule limitations. It demands a clear set of objectives so the best assessment approach is selected. Its ultimate success rests on the quality of the program's assembled assets—sound siting and measurement techniques, trained staff, quality equipment, and thorough data analysis techniques. In this course the student will learn various resource
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online course |
instructor-led class |
learn at home |
group study |
self-directed study |
cd-based training |
DVD video training |
printed book |
e-book digital book |
workshop seminar |
train the trainer |
computer-based learning |
discount pricing |
online tutorial |
