Instructor Led Department Training in United States

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Department Seminar Schedule

  Program Location    
June, 2012
6th Jun DOT HAZMAT Shipping - Denver, CO Aurora, CO   [Register]
11th Jun Denver, CO - OSHA 30 Hour Construction Training Aurora, CO   [Register]
25th Jun Homeland Security - Protecti...Nations Critical Infrastructure Wilmington, NC   [Register]
 
July, 2012
12th Jul Denver, CO - OSHA 10 Hour Construction Outreach Aurora, CO   [Register]
17th Jul Denver, CO - OSHA 30 Hour Construction Training Aurora, CO   [Register]
 
August, 2012
1st Aug DOT HAZMAT Shipping - Denver, CO Aurora, CO   [Register]
10th Aug Denver, CO - OSHA 10 Hour Construction Outreach Aurora, CO   [Register]
13th Aug Denver, CO - OSHA 30 Hour Construction Training Aurora, CO   [Register]
 
September, 2012
7th Sep Denver, CO - OSHA 10 Hour Construction Outreach Aurora, CO   [Register]
10th Sep Denver, CO - OSHA 30 Hour Construction Training Aurora, CO   [Register]
17th Sep Homeland Security - Protecti...Nations Critical Infrastructure Cambridge, MA   [Register]
17th Sep Incident Response for Business Industry Cambridge, MA   [Register]
25th Sep OSHA 30 Hour Training for General Industry - Denver, CO Aurora, CO   [Register]
 
October, 2012
3rd Oct DOT HAZMAT Shipping - Denver, CO Aurora, CO   [Register]
5th Oct Denver, CO - OSHA 10 Hour Construction Outreach Aurora, CO   [Register]
8th Oct Denver, CO - OSHA 30 Hour Construction Training Aurora, CO   [Register]
 
November, 2012
2nd Nov Denver, CO - OSHA 10 Hour Construction Outreach Aurora, CO   [Register]
12th Nov Denver, CO - OSHA 30 Hour Construction Training Aurora, CO   [Register]
 
December, 2012
5th Dec DOT HAZMAT Shipping - Denver, CO Aurora, CO   [Register]
7th Dec Denver, CO - OSHA 10 Hour Construction Outreach Aurora, CO   [Register]
17th Dec Denver, CO - OSHA 30 Hour Construction Training Aurora, CO   [Register]
 
Department Training Seminars and Classes
From HAZMAT Plans & Programs, Inc
DOT HAZMAT Shipping - Denver, CO instructor led traininggroup study and discussionbookvideos, dvds ...quest) - Shipping by Vessel (upon request) And: US Department of Transportation Hazardous Materials Security Awareness Training in accordance with 49 CFR 172 700-704. Students will be tested on course material as required in 49 CFR 172 702. After completing the training, students will receive a certificate and wallet card indicating successful training in DOT Hazardous Materials,  more...
Denver, CO - OSHA 10 Hr. Training for Construction instructor led traininggroup study and discussionDVDbook ...dance with OSHA Construction Standards, 29 CFR 1926. A US Department of Labor OSHA wallet card will be obtained for each student who completes the course. These cards take approximately 4-6 weeks to arrive. Course Cost: $145. 00 Next OSHA 10 Training Dates: May 31 thru June 2, 2012 July 12-13, 2012 Class Times - OSHA allows a maximum of 7. 5 hours of student seat time per day  more...
OSHA 30 Hour Training for General Industry - Denver, CO instructor led traininggroup study and discussionbookworkshop / seminar ...ully completing the OSHA 30 Hr training will receive a US Department of Labor (OSHA) wallet card. Students will receive a copy of OSHA's Standards for General Industry, 29 CFR 1910 at no additional cost. - - - - - - - Who Should Take the OSHA 30 Hour Training? The OSHA 30 Hour course was specifically designed for anyone with the responsibilities of overseeing workplace health and  more...
Denver, CO - OSHA 30 Hour Construction Training instructor led traininggroup study and discussionbook ...cessfully completing the 30 Hr training will receive a US Department of Labor (OSHA) wallet card. - - - - - - - Who Should Take the OSHA 30 Hour Training? The OSHA 30 Hour course is designed for persons with safety responsibilities on a construction work site. This would include safety directors, managers, supervisors, foremen, persons on safety committees, administrators, and  more...
Denver, CO - OSHA 10 Hour Construction Outreach instructor led traininggroup study and discussionworkshop / seminar ...dance with OSHA Construction Standards, 29 CFR 1926. A US Department of Labor OSHA wallet card will be obtained for each student who completes the course. These cards take approximately 4-6 weeks to arrive. The OSHA 10 Hour is an instructor-led training course held monthly in Denver, Colorado. Class Dates: May 31 thru June 1, 2012 July 12-13, 2012 Class Time: Day 1: 7am to 4: 30pm  more...
From Taylor Performance Solutions, Inc.
Management and Supervisory Skills Workshop instructor led training What Will You Learn and How Will You Benefit? How to set goals to be more productive How to coach and train to maximize your staff's ability How to gain time so you can focus on the business or the management of the department How to increase employee retention to avoid unnecessary costs  more...
From Predictive Analytics World
Text Analytics World Topics & Case Studies a March 6-7, 2012 in San Francisco ...e U. S. Government Accountability Office, a U. S. Federal Department, Brocade, Center for Disease Control, Hewlett-Packard, MTV and Warner Music Group, Samsung, a Fortune 500 global technology company, hedge funds, emergency response companies, plus special examples from U. S. government agencies DoD, DHS, and SSA. For more information: tawgo. com Save $400 on Predictive Analytics World  more...
Predictive Analytics World for Government Sept 12-13 in Washington DC ...u can witness how predictive analytics is applied by: Department of Justice, USDA Risk Management Agency, USDA Food Safety and Inspection Service, U. S. Postal Service Office of Inspector General, Department of Treasury, Department of Defense, National Security Agency, New South Wales Department of Transportation, Mexico Tax Administration Service, NASA, and Defense Finance and Accounting  more...
From The Career Center
Comptia Network instructor led training ...ompTIA Network for their networking technicians. The U.S. Department of Defense also recognizes CompTIA Network . Upon successful completion of this course, students will be able to: The basic components of network theory The major network communications methods Network data delivery methods List and describe network media and hardware components The major types of network  more...
From SowellEAC
SowellEAC Basic Enterprise Architect Certification Program instructor led trainingstudy at homegroup study and discussionbookworkshop / seminar ...well was the original creator and principal author of the Department of Defensea ™s Architecture Framework, now known as the DoD Architecture Framework, or DODAF, and has contributed to the creation other Government frameworks as well. Using her intimate knowledge of these frameworks and her practical approach to enterprise architecture, she has synthesized individualized architecture  more...
SowellEAC 3-Day Enterprise Architecture Seminar instructor led traininggroup study and discussionworkshop / seminar ...Architecture. Ms. Sowell was the principal author of the Department of Defense's original enterprise architecture framework, and has created similar frameworks for other Government agencies and for industry. This 3-day course will familiarize the student with the Enterprise Architecture landscape, its principles, and various methods of modeling and analyzing an enterprise. The students  more...
SowellEAC 5-Day Enterprise Architecture Workshop instructor led traininggroup study and discussionbookworkshop / seminar ...Architecture. Ms. Sowell was the principal author of the Department of Defense's original enterprise architecture framework, and has created similar frameworks for other Government agencies and for industry. This 5-day course will familiarize the student with the Enterprise Architecture landscape, its principles, and various methods of modeling and analyzing an enterprise. The students  more...
From Lorman Education Services
Advanced Sales and Use Tax instructor led training ...complex sales and use tax challenges? /strong State tax departments hire and dispatch more and more auditors every year. Your best defense is a solid education in advanced sales and use tax issues. At this informative seminar, you will get the best strategies for complying with regulations, handling multistate issues and tackling industry-specific challenges. Given the high cost of tax  more...
Uniform Commercial Code Article 9 Update instructor led training Benefits strong Concerned about how UCC Article 9 has changed - and how your practices may be impacted? /strong Attend this enlightening seminar and learn how to decipher revised Article 9 rules that seem to be causing the greatest problems in the commercial world. Our seasoned professionals will provide practical answers to your most pressing questions about collateral descriptions. You will  more...
Commercial and Real Estate Loan Documents: More Than Just Papers instructor led training Benefits strong A sour economy can mean increased scrutiny in lending - are your loan documents up to the challenge? /strong Gain the confidence that can only come from secure, well-drafted loan documentation. Attend this convenient one-day seminar and get the tools you need to make sure you can still recover your money when payments stop coming. Learn to make the ironclad loan documents that  more...
Complying With Federal Mortgage Lending Laws instructor led training Benefits strong Concerned about how mortgage lending is changing - and how this affects your practices? /strong Register for this information-packed seminar and get a win-win approach to complying with mortgage lending laws in today's changing market. Hear about the latest changes to Pennsylvania mortgage originator laws. Get all your toughest questions answered regarding developments in  more...
Commercial Lender Liability Benefits strong Lender liability claims are rising - learn how to defend and prevent them. /strong Attend this seminar and learn how to recognize and successfully avoid lender liability pitfalls. As a result of a record number of bankruptcies, foreclosures, and loan defaults, lenders have found themselves subject to close scrutiny with respect to both their loan documentation and their  more...
Understanding Geotechnical Reports and Designs instructor led training Benefits strong Discover how to understand geotechnical reports and designs with ease. /strong Subsurface conditions and geotechnical recommendations can significantly impact a project's financial success, beginning from site selection and project go/no-go decisions through completion of foundation and site construction. You need to understand geotechnical reports in order to make decisions  more...
Groundwater Wells, Rights and Uses instructor led training ...n and site selection - Tips on complying with the Arizona Department of Water Resources' rules - Find out what you need to know about well sharing agreements - Learn the latest sustainability methodologies - Get up to speed on recent developments regarding the subflow zones This seminar is designed for attorneys, engineers, presidents, vice presidents, owners, project managers, developers,  more...
Preparing for the Next Wave of Real Estate Closings instructor led training The buyers' market is coming - be prepared for it! If you're not equipped to address the vast array of factors that can affect real estate closings, the closing experience can be unpleasant at best - and devastating at worst. Join us for this comprehensive seminar and get a detailed picture of closing issues from start to finish. Experienced professionals will give you essential information on  more...
Current Lending Problems and Trends: Are You Ready for the FDIC Exam? instructor led training Current Lending Problems and Trends: Are You Ready for the FDIC Exam? - This teleconference will provide you with information needed to spot potential trouble with a future FDIC exam before its too late. You will receive practical information to guide you on how to be prepared for an exam long before the examiners arrive.  more...
Loan Participations: Agreement, Servicing, and Maintenance instructor led training Loan Participations: Agreement Servicing and Maintenance - Recent adverse events in the United States financial markets such as the collapse of the subprime mortgage market and the attendant failures of several financial institutions small and large have increased the internal and external scrutiny of the financial assets in the portfolios of the remaining financial institutions. Particular  more...
From Discovery Detective Academy
Professional Investigator Master Course instructor led traininggroup study and discussionbooktrain the trainercomputer labVirtual Classroom available for some class dates. NATIONAL INVESTIGATION TRAINING Demand is high for trained Investigators PI - PROFESSIONAL INVESTIGATOR MASTER COURSE Earn your Diploma and fast track to investigative jobs in upper management, or run your own investigation firm. 427 + hours of intense investigation training. We train you so you are ready to work as an investigator anywhere in the United States, or the world.  more...
Liquor Law Compliance Basic & Mangement Certification instructor led trainingVirtual Classroom available for some class dates. ...IFICATION Approved certification trainer for the Arizona Department of Liquor License & Control Our students have said " best liquor class I've taken", ..." I finally understand" "After 15 yeqars in the business, I did not think I could learn anything new." Arizona's favorite liquor class certification classes are taught in 1 day more regularly scheduled open  more...
Security Guard training certification for license and license renewal instructor led trainingVirtual Classroom available for some class dates. ...Department of Safety to grant the pre training certification needed to get hired and licensed as an unarmed guard. This class will also satisfy the renewal training certification needed for license renewal of an unarmed guard card. Our instructors come from police tactical backgrounds as well as having years in the security and investigation industries. Discovery sets the industry  more...
From The Safety Institute of America
Accident Prevention and Investigation instructor led traininggroup study and discussionbook Learning from significant incidents in history, students learn to identify and eliminate safety hazards in the workplace before and accident occurs through the tried and proven techniques such as 5S, 5-Why, Fishbone, etc. A philosophical and theoretical look at the impact of an accident provides the student mental insight to become a finely tuned weapon in your safety arsenal. Students are  more...
Strategies for a Successful Ergonomics Program instructor led traininggroup study and discussionbook Taught by award winning Ergonomist, this course provides a full understanding and model for an effective ergonomics program. Topics include: Understanding CTD's and Musculoskeletal disorders, Keys to Successful Ergonomics Committee, Administrative Controls of Ergonomics Excellent course for EH&S, Department Managers, Ergonomic/ Safety Committee Members and Human Resource Managers Students  more...
From Medical Survival Consultants
Behavior Based Safety on-line e-learning cbt (computer based)study at homeself directede-book ...Department features courses and seminars led by various professionals and online resources for our e-learning courses. Courses include OSHA compliance, Industrial Safety, and Workplace Safety for all industries and work environments. The workplace safety courses are offered based on the latest OSHA (Occupational Safety Health Association) guidelines. Medical Survival Consultants covers a wide  more...
From 6P International, LLC
Bloodborne Pathogens Awareness The Bloodborne Pathogens awareness program includes information that will help students understand what bloodborne pathogens are and how risks of exposure can be reduced for themselves and others. The program assists in satisfying the training requirements of the U. S. Department of Labor, OSHA Bloodborne Pathogens Standard.  more...
From MediTrain, LLC
Paramedic Refresher - 48 Hour instructor led traininggroup study and discussionbook ... the required curriculum as required by the State of Ohio Department of Public Safety and the National Registry of Emergency Medical Technicians. Topics covered in this course include: - Airway & Ventilation - Cardiology - Medical Emergencies - Trauma Issues - Pediatric Issues - OBGYN Issues - Geriatric Issues - EMS Operations The course also covers  more...
From Requirements Solutions Group
How to Test an Application using Business Requirements instructor led traininggroup study and discussioncoursewareworkshop / seminarcase study, exercises ...other assignment for an overworked information technology department. People with sufficient business acumen to decide what is important to the business community need to be involved in defining and testing evolving information technology solutions based on the business needs as expressed in business, stakeholder, solution, and transition requirements. This course teaches business analysts  more...
From JCS Computer
Peachtree Introduction class room setting ...fault Information Customer Defaults Account Ids & Department Masking Statement & Invoice Defaults Review Account Types Review Sales Tax Setup Modifying Chart of Accounts Review Adding Customers Account Beginning Balances Customer Beginning Balances Budgets Accounts Payable Payroll Vendor Defaults Payroll Setup Wizard Review Adding  more...
From Power Diversity, LLC
Customer Service and Communication Skills for Call Centers instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussionself directedcd romDVDworkshop / seminartrain the trainerDan is an international trainer who comes to your organization; many of his programs can also be accessed online. ...re is on? How would it feel if suddenly everyone in your department communicated with more power, precision, and empathy, even with difficult and demanding customers? Whether youa ™re in sales, customer service, or human resources, now you can learn the same step-by-step communication tactics used by master interrogators, world-class negotiators, and the worlda ™s most powerful  more...
From Corporate Compliance Seminars
The SOFT Audit An Integrated Approach Seminar instructor led training ... of how to apply a very innovative approach in your audit department. In these times of economic downturn and cost cutting, audit departments around the nation are looking for innovative ways to cut costs, meet obligations but also add value. How can audit departments meet all of these objectives with limited resources? The SOFT Audit is an integrated approach to internal audit which  more...
Continuous Auditing Monitoring Seminar instructor led training Classroom training on the best practices for using the emerging trends in Internal Auditing. One of the emerging trends in the internal audit industry is the concept of continuous auditing or monitoring, which is real-time monitoring of key stats to identify issues. This approach can be a valuable time and money saver and identify issues in a timely manner. This one day seminar will walk you  more...
From The Training Clinic
HOW TO MANAGE THE TRAINING FUNCTION instructor led traininggroup study and discussionself directedworkshop / seminartrain the trainertemplates If you are the head of a training department or unit, a one-person training department, or your career path is pointing in that direction, these active learning days are for you. Training managers, coordinators, internal consultants, performance consultants, course designers and instructors will benefit from this involving learning experience.  more...
HOW TO PRESENT TRAINING WITH IMPACT (2 or 3 days) instructor led traininggroup study and discussionself directedworkshop / seminartrain the trainer If all or part of your job requires you to present training programs, this two-day workshop will improve your delivery of the content and build your rapport and confidence with your learners. Whether you are a personnel officer, training department manager, trainer, coordinator or specialist, you too can feel comfortable and "in charge" while successfully communicating your training message.  more...
From American Trainco
Maintenance Planning Scheduling instructor led training ...ver increasingly competitive marketplace, the maintenance department is routinely asked to keep equipment running longer, with fewer failures and at lower costs. The planning and scheduling functions are critical components to make any maintenance program run with the new expectations. This course provides the fundamentals of planning and scheduling required for any successful maintenance  more...
From Rutgers Office of Continuing Professional Education
Rutgers' Introduction to Food Science workshop / seminar ...m the industry and as well as from the Rutgers University Department of Food Science, you will move through the key points of food chemistry, lipids, proteins, carbohydrates, color, sensory, nutrition and finally microbiology. You will mine the most valuable seams of a Food Science degree a but in only five days instead of four years! You will leave with a better vocabulary and understanding  more...
Rutgers Environment Public Health Course workshop / seminar ... In the Field: 200 hour internship at a local health department Environment & Public Health (EPH), a 7-week course followed by a 200 hour field training internship, provides the expertise and hands-on experience you need to prepare for the NJ Registered Environmental Health Specialist (REHS) state licensing exam. To land a job in environmental health, you need broad technical  more...
Rutgers' Food Science & Safety Sensory Evaluation workshop / seminar September 13-14, 2012 8: 30am - 5: 00pm Develop your own sensory skills and gain a greater understanding of the scientific side of tasting food! Comprehending the science behind the senses, and developing skills which translate to better products and business, will help you better understand the consumer and create a successful product that delights many of the senses at once. By attending  more...
From Data-Scribe (r)
Business Communications Training instructor led trainingon-line e-learning cbt (computer based)group study and discussionworkshop / seminar Once you've attended our Finding Your Online Voice introductory workshop, you might want more in depth training business communications. Our Business Communications Training would be a great follow-up for you. If youa ™re in a technical field, you will inevitably need to communicate technical information to others in another department, company, or field. Sometimes ita ™s hard to  more...
From John Sturtevanta ™s Business Writing Seminars
10 Clear Ideas for Writing Well ...nformation is critical. People at all levels and in every department in must continually turn information into knowledge to help their colleagues, managers, staff, and clients make the right decisions. In this high-energy 60-minute presentation, you will learn practical ways to think clearly, organize your ideas, and write persuasively. a Youa ™ll learn the most important goal in  more...
From Create-Learning
Team Building Program Accountability and Team Cohesion instructor led traininggroup study and discussionworkshop / seminar ...m members - Opening the lines of communication between departments - Preparing and enabling the members to speak openly and honestly about mistakes made while in action situations - Giving the team and team members tools that can be used to effectively deal with and learn from conflict within the team - Teach the team models and processes for problem solving and innovating new ideas -  more...
From Honig IdeaGuides
Meeting Facilitation Retreat Strategic Planning etc instructor led traininggroup study and discussionworkshop / seminar ...? We will guide and facilitate your executives, managers, department or project team towards generating great ideas & making the best decisions while building your team's strengths. Below are some of the key areas we facilitate... Strategic Planning Strategic Visioning & Planning Establish Values/ Mission/ Vision Project Management Plan Projects Problem Solving  more...
From DJH & Associates Consulting
How to Become a Successful Supervisor instructor led trainingon-line e-learning cbt (computer based)study at homeself directedbooktrain the trainer ...understand work processes and systems within onea ™s department. Supervisors today must respond to the external environment that continuously changes. Personal values and the things that are rewarded will have a profound impact on subordinates and the overall organization. a How to Become a Successful Supervisor", was created with the frontline supervisor in mind. It is a five-day  more...
From New Horizons
MCITP Enterprise Support Technician MCITP Enterprise Support Technician Overview The Microsoft Certified IT Professional (MCITP) credential is the premier certification to highlight a professional's area of expertise, such as database administration, database development, business intelligence, messaging, or support. Who's It For? A Microsoft Certified IT Professional: Enterprise Support Technician (MCITP: Enterprise  more...
From Linkage, Inc.
Today's HR-Designs for Strategic Partnerships instructor led traininggroup study and discussionworkshop / seminar ...department that operates at the strategic rather than tactical level. As businesses become more complex and leaders are forced to rise to the occasion during times of uncertainty and change, it is vital that HR does the same. Some HR organizations have gone through the process of fundamentally re-purposing what they do and why they exist, but little has been shared on which design option will  more...
From Treeline Training, Inc.
Challenging Negative Attitudes at Work This course explores how to challenge individual negativity as well as how to protect yourself from the negativity of others. Behavioral models to use in coaching yourself and others in how to build optimistic responses to any given situation are taught. Learn how negative norms become entrenched in an organization, department or team and how to create a more positive working environment.  more...
From People Biz Inc.
Ask an Expert- Jefferson Flanders Free Conference Call @ 2 pm May 21st CST Ask an Expert-Jefferson Flanders Business Communication Wednesday May 21, 2008 @ 2 pm CST No Cost to Attend Join Alicia Marie as she interviews expert Jefferson Flanders. Jefferson Flanders is an author, educator, independent journalist, and publishing executive. During the course of his career, he has been an editor, newspaper columnist, sportswriter, radio commentator, and college  more...
Healthy Body-Healthy Business Ask An Expert Free Conference Call @ 2 pm March 12th ... a menu kit and employee training kit for the Idaho State Department and Child Nutrition Programs in an efforts to enhance school meals. Her passion is teaching healthy food selection and preparation as well as providing education on the benefits of a healthy lifestyle. As a business owner herself she is uniquely qualified to speak to. Check out her website at www.lifeskillsnutrition.com  more...
From World Institute for Security Enhancement
Incident Response for Business Industry instructor led traininggroup study and discussioncoursewareworkshop / seminar ...ks, are on a twelve (12) month cycle, with no breaks. The Department of Transportation estimates there are more than 8200 hazardous materials. At least 45 mandate evacuation. Federal Government reports have identified likely terrorist targets: Government Buildings; Public Assembly Sites; Symbolic Structures; Utilities; Transportation; Infrastructure; Technology; and, the Communications  more...
Homeland Security - Protecting the Nations Critical Infrastructure instructor led trainingcourseware ...s of America proposed and was granted the creation of the Department of Homeland Security. This is the most significant transformation of the U. S. government in over a half-century. The creation of this cabinet-level agency was an important step in the President's national strategy for homeland security. The mission of the Department of Homeland Security is to: Prevent terrorist attacks  more...
From TrainersDirect
Resolving Conflict - Strategies for Improving Communication and Building Relationships instructor led training ... Considerations; a presentation by your company s legal department outlining do s and don ts in dealing with conflict in your company 9. Organization-wide Opportunities to Reduce Conflict: Building a culture which proactively promotes open communication. 10. Next Steps: Plan for your successful implementation of this new thinking Seminar Format: This seminar is most  more...
From The Outset Group
Management Skills for Technical Professionals 3 days 24 PDU ...vironment. Geared to project managers, business analysts, department heads, supervisors, and technical personnel who are need to strengthen their management performance. Our largest audience for this curriculum is professionals from a technical background who are called upon to fill a management role. Other students may have followed a business or management career path without exposure to  more...
From Manufacturing Executive Institute
TEN Techniques to Reduce Transportation Expenses by MORE THAN 5 Percent in LESS THAN 100 Days The sum of inbound and outbound transportation costs average between 4% and 9% of revenue for most manufacturing and distribution companies. Reducing this amount even 2% can dramatically improve gross margin, profitability, cash flow and customer satisfaction. Companies that are intent on lowering total cost should not ignore cost savings opportunities in shipping and transportation. This  more...
From Firefighter Safe, LLC
Child Abuse and Neglect Training Participants in this course will: Increase their awareness of the forms of child abuse and neglect Understand characteristics of abused and neglected children Gain knowledge of general characteristics or parents who abuse/ neglect their children Gain Awareness of the mandated reporting laws Class is Approved by the Ohio Department of Job and Family Services Training is good for three years  more...
CPR Training Students learn how to recognize a life-threatening emergency, how to provide basic life support and what to do in case of an airway obstruction or choking. Includes Adult, Child, Infant CPR and AED training. This training is approved by OSHA and Ohio Department of Job and Family Services. Certification is good for 2 years.  more...
From Courage Speaks, LLC
How to Deal with Difficult Demanding Customers Amazing Phone and In-Person Strategies November 18 9 AM - Noon Bellevue MASTER THE SECRETS TO DEALING WITH DIFFICULT, DEMANDING CUSTOMERS Reduce frustration, and know what to say when. Handle challenging situations while delivering excellent service. If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn  more...
Dealing with Difficult Demanding People Amazing Phone and In-Person Strategies MASTER THE SECRETS TO DEALING WITH DIFFICULT, DEMANDING CUSTOMERS Reduce frustration, and know what to say when. Handle challenging situations while delivering excellent service. If you work in customer service, government agencies, or call centers, you may find yourself faced with challenging, difficult, frustrated or just plain rude people daily. Learn what it takes to handle them  more...
From Faithful Guardian Training Center
We are starting a daytime bootcamp class (4 mths long) on August 1. Spots are filling fast!!! Call us for details 770-214-2252! This class is a 4 mth bootcamp EMT-I Course, August 9th. The course will meet during the week from 9 am to 4 pm. as well as a 6 mth course that starts August 1st from 6-10 pm This course is a fast paced course that will have you certified as an EMT-I after passing the National Registry practical and written exams. Contact our office for details 770-214-2252.  more...
From MIS Training Institute
Risk Boot Camp instructor led traininggroup study and discussion ... level. You will explore a strategy for transitioning the department to a risk-based function as well as for re-educating management and the audit committee. Throughout the seminar you will work through risk drills that will allow you to put into practice what you have learned. You will leave this high-impact seminar with audit efficiencies and business insights that will maximize Audita  more...
IT Auditing and Controls instructor led traininggroup study and discussion Internal or operational auditors in today's complex organization must understand information systems and be able to function within a technical environment. This intensive, three-day seminar outlines the concepts of information technology you need to know in order to understand the audit concerns in the IT environment. You will learn the necessary controls for application systems -- the  more...
From Marigold Consulting
Surgery Handling Personnel Changes and Department Restructuring This clinic is an introductory primer to principles of individual and organizational change management.  more...
Treatment Developing System Policy Changes to Address Workplace Concerns In this clinic, we'll examine how current written policies can be modified to better effectuate your department's overall goals and address employee concerns. Initial consultation with department heads and management required prior to date of actual clinic.  more...
Prescription Implementing Measures to Cure Workplace Challenges In this clinic, we'll brainstorm and develop specific strategies to remedy a particular challenge in your workplace. Initial consultation with department heads and management required prior to date of actual clinic.  more...
Checkup Assessing the Vital Signs and Overall Health of Your Team When is the last time your department had a checkup? In this clinic, we'll discuss methods to evaluate your team's temperature, pulse rate, and blood pressure.  more...
Immunization Guarding Against 5 Common Workplace Maladies In the world of business, flu season is year-round. Has your department received its vaccination? In this clinic, we'll talk about proactive strategies your administration or management team can use to ward off five common workplace problems that negatively impact employee productivity and morale.  more...
From Faithful Guardian Training Center
EMT-Intermediate Course instructor led trainingstudy at homegroup study and discussionself directedbookHands on training We have an EMT-I Course starting November 1st at 6 pm. We have very few spots left!!!!!!! This is a 6 month course that will have you certified as an EMT-Intermediate. For more information call our office at 770-214-2252. Bring a copy of this ad when you come to register for class and receive a free Blood pressure cuff and Stethoscope!!!  more...
From Pierson Requirements Group
Testing for Quality Assurance instructor led traininggroup study and discussionworkshop / seminar ...aining in the methods and procedures that the QA Testing Department would use while they are engaged in the Integration, System and User Acceptance Testing Phases of an IT Project. The participants will learn the concepts and formal techniques to facilitate testing during the Integration and System Test Phases for IT initiatives. The seminar focus is on: - How to be an effective tester  more...
From TrainSmart, Inc.
Laws For Leaders ...ng about becoming unionized? - Does your Human Resources department understand the legalities behind the FLSA? - Do HR employees understand the process to work through when women in your organization leave work to have a baby? Our Solution To Learn... - The discrimination laws based on certain characteristics; race, sex, national origin, age, disability and religion. - The difference  more...
Managing Employee Performance ...ndividual and team performance. Measuring employee, team, department and even organizational performance can be a daunting task. TrainSmart uses its performance management system as a tool to build relationships between supervisors and employees. TrainSmart designs a customized performance management system that is unique to the organization's culture and needs. There are three basic reasons  more...
Conflict Resolution In The Workplace TrainSmart's Conflict Resolution Training teaches participants to identify the early warning signs of conflict and how to work more effectively with their own as well as othersa emotions. In your department, within your company, are you currently working with people who: o Make enemies out of friends o Often need leadership role to step in to resolve conflict o  more...
Business Writing Workshop - Writing Smart In the business world, the main requirement of business writing is clarity. Employers want their employees' written communications to be to the point, grammatically correct, and easy to read. Lackadaisical errors may lead the reader to believe there are also errors in the facts, and the writer loses credibility and trustworthiness. When writing an effective business letter, the writer creates  more...
From California Peer Support Association
California Peer Support Training Week instructor led traininggroup study and discussionworkshop / seminar ...hanged a Life Instructor: Mary Lasher, Los Gatos Police Department Room: TBA Purpose: Mary will talk about the importance of peer support and how it changed her life. We rarely hear that we made a difference in someone? s life, Mary is here to tell us that as peer supporters we do make a difference. ________________________________________ Room: TBA 3B Topic: Career Before, During &  more...
Difficult Debriefings and Death Notifications instructor led traininggroup study and discussiontrain the trainer Difficult Debriefings and Death Notifications Instructor: Maxine Lynch Target Audience: Police and Fire Peer Support Personnel and Supervisors. This is a 4 hour class that gives the peer supporter hands-on practice conducting defusings and debriefings. Role play scenarios are realistic. Participants will increase their knowledge, skill level, and confidence in their abilities. Participants  more...
Basic Peer Support Training instructor led traininggroup study and discussionself directedworkshop / seminartrain the trainer ...standing of peer support concepts, information and sample department instructions; the need for confidentiality and effective peer support team member selection; the importance of a critical incident stress management program and the essential components; time will be spent practicing active listening skills; we will address the need to work closely with a mental health professional who  more...
From SafeTek USA
OSHA10 on-line e-learning cbt (computer based) Recognized throughout the construction industry as a solid baseline of safety training, this 10-hour Outreach Training program meets the criteria outlined by OSHA s outreach training initiative. This program is ideal for all construction workers, including project managers and superintendents. Each worker who completes the course will receive a completion card from the Department of Labor.  more...
From Century Anger Mangement
Anger Management Professional Certification Training instructor led traininggroup study and discussionworkshop / seminar ...ger management programs to their practices, agencies, and department programs. As the demand for anger management increases, many practitioners are finding it to be a very lucrative practice niche. In response to this need, Century Anger Management was created as the professional training arm of the The Anger Coach and AJ Novick Group. Our mission is to provide certified anger management  more...
From Iron Clad Security
Arizona Armed Guard Class instructor led training ...iculum fulfills all requirements set forth by the Arizona Department of Public Safety. The 16 hour class will cover such topics as safe handling and storage, legal issues, weapon care and maintenance, mental conditioning and tactics, weapon manipulation and tactics, threat recongition and judgmental shooting. In addition, the student will participate in firearms qualification on a AZ DPS  more...
Arizona Unarmed Guard Class instructor led trainingworkshop / seminar ...iculum fulfills all requirements set forth by the Arizona Department of Public Safety. The eight hour class will cover such topics as authority and responsibility of a security officer, criminal law, recognizing crimes, laws of arrest, search and seizure, uniforms, communication, use of force, general security procedures, crime scene procedures, first response, and ethics. Upon  more...
From FEDEN Healthcare Education Institute
Assisted Living Administrator Core Training This is a 26 hour mandatory class designed for anyone wishing to become a certified ALF Administrator and/ or open an Assisted Living facility. Adult Family Care Home are required to have 12-hour mandatory training to open an Adult family Care Home. Our instructors are state certified by the Department of Elder Affairs.  more...
From Community Business College
Certificate in Gerontology Earn a certificate demonstrating you have the skills required to meet the health care needs of a rapidly aging population. The jobs in this industry are expected to increase in the next 10 years according to the U. S. Department of Labor.  more...
From Technology Training, Inc.
Corrosion Prevention Compliance for Defense Acquisition Requirements instructor led traininggroup study and discussionbook This course is designed to lead to a better understanding of US Government initiatives to prevent corrosion in Department of Defense equipment and infrastructure.  more...
From Bellflower Center for Prevention of Child Abuse
Child Abuse Recognition Reporting Course ...is training meets the in-service requirements of the Ohio Department of Job and Family Services for child abuse recognition and reporting training. Objectives of this training are: o To establish a working definition of abuse and neglect. o To recognize behavioral as well as physical indicators of abuse/ neglect. o To learn the legal obligations and  more...
From Sm Specimens Collectors
DOT Specimen Specialist Course ...t Urine Specimen Collections in accordance with the U. S. Department Of Transportation's Drug And Alcohol Testing Procedures Rule: 49CFR Part 40. URINE SPECIMEN COLLECTOR TRAINING IS A 1-Day, 6hr D. O. T. CERTIFIED COURSE. STUDENTS MUST PERFORM THE FIVE MOCK COLLECTIONS REQUIRED BY DOT REGULATIONS AND MUST PASS THE EXAM WITH AN 80% OR BETTER. STUDENT MATERIALS ARE INCLUDED. ALL  more...
From Sunera
Internal Audit Best Practice and Fundamental Principles instructor led traininggroup study and discussion Based on Danny M. Goldberg's professional commentary on the Bureau of National Affairs Practice Series Internal Audit Best Practices and Fundamental Practices (authored by legendary audit scholars Curtis C. Verschoor and Mort A. Dittenhofer a co-author of Sawyer's Internal Auditing), this two-day seminar will take you through emerging trends and techniques in the internal audit world. Attendees  more...
From Anfeald, LLC
OSHA Outreach Training 10-Hour Construction instructor led traininggroup study and discussionworkshop / seminar Anfeald's OSHA Outreach Courses carefully follow the curriculim mandated by OSHA. Anfeald trainers have many years of occupational safety and health experience and are dedicated to creating the best possible learning experience. Certificates of completion and Department of Labor/ OSHA course-completion cards are issued to each participant that successfully completes the course. Course  more...
From Pocono Mountains Regional Emergency Services Training Academy
Search and Rescue Technician-Basic BASIC OVERVIEW Land Search and Rescue Operations The Search and Rescue System Types of Search and Rescue The Incident Command Structure (ICS) Legal and Ethical Considerations BASIC SUPPORT SKILLS AND EQUIPMENT Psychology and Physical Fitness of Search and Rescue Basic Survival Search and Rescue Clothing Search and Rescue Equipment Search and Rescue Response Packs BASIC ORIENTEERING  more...
From Case Western Reserve University - Executive Education
Master Facilitator ... that you can use in a variety of settingsa from running department or project team meetings to convening a board or conducting a training event. This course will help define your role of facilitator and identify the style you bring to facilitation, using the aid of several individual assessments. Your will learn methods for remaining centered and positive in groups who struggle, and  more...
Manage by Designing Approaches for Everyday Innovation Apr 19 2012 ... his colleagues in the Weatherhead School of Management's Department of Information Systems. Although managers' skills as designers often determine the success or failure of their organizations, we give relatively little attention to developing design skills. When managers do study designing, they learn to reframe problems, to sketch and prototype their ideas, and to apply the logic of  more...
From Accessibility Matters, LLC
2010 ADA Regulations-Standards Out with the OldIn with the New instructor led trainingDVDworkshop / seminartrain the trainer ...Department of Justice published in the Federal Register the Final Regulations for Titles II and III, and the adopted the New ADA Standards for Accessible Design, with some changes. These regulations will go into effect on March 15, 2011. Compliance with the 2010 Standards is permitted immediately, but not required until March 15, 2012. Accessibility Matters offers an ADA 2010 Regulatory &  more...
From Laney College - Environmental Control Technology Department
Laney College - New Building Automation Certificate and AS Degree Program instructor led trainingbookcomputer labhands-on learning ...4, 2011, Laney College's Environmental Control Technology Department will offer an exciting, new 2-yr. program in Building Automation Systems (BAS). This will prepare students to install, service, operate, maintain, and troubleshoot commercial automation systems which use computers to control Heating, Ventilation, and Air Conditioning (HVAC), energy management, lighting and security systems.  more...
From American CPR & Safety, Inc
CPR and First Aid training in Jordan, MN instructor led training This class date includes all avenues of training in CPR and First Aid at one great location! Being held on August 21st and September 25th at the Jordan, MN Fire Department. Come Join us and have some fun along with learning some very necessary life safety skills! Taugh by competent, skills instructors with the background for the training.  more...
From iB4e, Inc
Measurable Management instructor led traininggroup study and discussionbookworkshop / seminar ...ble outcomes that meet the needs of the organization, the department and the individual. Measurable Management is not just another buzz word, it earned its name because it delivers measurable, tangible results that begin before the program ever ends. This program works and we guarantee it! Measurable Management was developed and introduced by UK based firm McQuillan-Byrne and is  more...
From Global BioPharmaceutical Resources, Inc. (GBPR, Inc.)
Challenges and Successes in Technology Transfer This seminar will focus on "industry best practices" and provide the tools to maximum benefit during the transfer of drugs from site to site and from R&D to production. In the current regulatory climate for licensing of drugs, information exchange across department lines can be a part of the competitive advantages gained by companies employing a quality risk based systems approach to technology  more...
From CPR First Aid Training of Ohio
Bloodborne Pathogens Is a awareness program includes information that will help students understand what bloodborne pathogens are and how risks of exposure can be reduced for themselves and others. The program assists in satisfying the training requirements of the U. S. Department of Labor, OSHA Bloodborne Pathogens Standard. We use the AHA 2010 standard.  more...
From Solutions2b
Growth Toolbar toolkit for a salesmarketing director training program ...ze work with subordinates (sales, marketing, and purchase departments) to consider toolkit for their better performance and co-operation. The toolkit has been fully developed by the author's and is fully approved in practice, as it was constructed on the experiences of and number of Sales Growth projects (typically an increase of 30-250 % of additional sales). The seminar includes key  more...
From Regional Process Servers Academy
Civil Court Process Server We are approved the the Supreme Court of Texas to provide the training required for appointment by the court to serve civil court process such as Citations, Restraining Orders, Writs, etc. There are no prerequisites other than being able to write and understand English. When making application to the Court for appointment the applicant must provide a current criminal background check from  more...
From Pictographers
Telling the Story Field Techniques for Documentary Photographers and Writers instructor led traininggroup study and discussionbookworkshop / seminar ...itution, aid agency, commercial aid company or government department - or have an interest in documentary photography and writing - you should consider attending this unique course. Over the course of a week, this workshop will explore how you can use two enduring, engaging forms of communication - photography and writing - to create a culture of storytelling at your organization.  more...
From Wintrac Inc.
Windows SharePoint Services Building Collaborative Solutions with Team Web Sites ...departments, and project teams need to share information and collaborate on projects in an efficient and cost-effective manner. In this course, you will learn how to use Windows SharePoint Services to create virtual team Web sites to enable information sharing and collaboration between project team or department members. You can get a complete list of other Sharepoint classes at  more...
From 280 Group
PM Fast Track ...useful for senior managers who may need to organize their department, define job roles and optimize their processes. The PM Fast Track is is taught by Senior 280 Group consultants who are all doing real-world product management and marketing every day (not full-time trainers who may have lost touch with the day-to-day realites of the job). Our trainers/ consultants apply the 280 Group  more...
From VRDS
LEAN INFORMATION TECHNOLOGY (IT) TRAINING instructor led traininggroup study and discussionworkshop / seminarOnsite ...room that is set up as cubicles and offices within the IT department of a fictitious company. Each participant is assigned a job function and is an integral part of a muti-departmental IT process full of the time-consuming waste and other problems common to most IT-environments. As usual, customers want the job done within an impossible time frame. Throughout the course, participants apply  more...
LEAN AWARENESS TRAINING instructor led traininggroup study and discussionworkshop / seminarOnsite ... how it could be applied to their work, office space, and department to cut costs and increase efficiency. All topics covered in class are taught in a way that anyone, no matter what their skills or experience level, can understand. Our instructors simplify complex topics and present them clearly and concisely. Case studies and in-class labs allow the participant to combine and utilize  more...
From Corporate Education Group
Strengthening Effectiveness Across Organizational Boundaries instructor led training ...ngly complex world, we must rely on our colleagues across department, organizational, and cultural boundaries in order to get things done. The challenge of coming together to get things done is considerable. People have different agendas, action items, responsibilities, and assumptions. Yet, to be successful, we must develop productive relationships and successfully manage differences. In this  more...
Simulation of Real World Project Management instructor led training This is a dynamic and very interactive project management course. Working with proprietary simulation software and a case study that revolves around an entrepreneurial company, you will be challenged to satisfy the needs to achieve an aggressive time schedule and budget, with limited resources. You will work in a team environment to manage the project. Expect issues to arise as you work through a  more...
From Entelechy, Inc.
Analyzing Performance instructor led trainingcoursewaretrain the trainer Analyzing Performance Overview The best training solution in the world won t work if it s not addressing the real performance problem. In this module you ll learn how to quickly and confidently identify the performance problem, the reason for the problem, and appropriate solutions. As importantly, you ll learn techniques to increase the value you bring to your team and to your department  more...
From American Society for Training and Development, Nebraska Chapter
ATI Strategic Planning instructor led training As change continues at a breathtaking pace in organizations and with competitors copying process and technology advances at lightening speed, the competitive edge will most surely go to those who invest in the inventories that are most difficult for the competition to copy -- their human inventories. During this workshop, participants will explore the trends that affect organizations the most and  more...
From Corporate Education Group
Management Planning The Bridge Between Strategic Direction and Project Implementation instructor led training An essential part of a leader/manager s role is to translate corporate strategic direction into objectives and tactics. Management planning is a natural precursor to launching project teams or deploying strategic goals through a business unit or department, to ensure management efforts fully support the execution of leadership direction. Management planning employs tools and methodologies to  more...
From Shepherd School Inc
Tennessee Handgun Carry Permit instructor led training This class meets the course requirements of the Tennessee Department of Safety for the TN handgun Carry Permit. It is an 8 hour class. You must bring a handgun along with 50-100 rounds of ammunition. A written exam and a pracical exam on the range must be passed. Preregistration is required. Loaner handguns are available. The option is available for a $10 deposit to reserve your seat.  more...
From Harold Lloyd Presents
Am I the Leader I Need to Be? instructor led trainingworkshop / seminar Ever wonder if you have what it takes to be an effective leader? Whether you re leading your church group, little league team, or the people in the parts department at your plant.  more...
From Synergy Solutions International
Telephone & Voice-Mail Etiquette instructor led trainingon-line e-learning cbt (computer based)study at homecoursewareself directedworkshop / seminarclassroom instruction &/or web based Course Description Every time you make or receive a telephone call at work, you are representing yourself, your department and company-to both external and internal customers. The impression you create will be a lasting one. Make sure your voice and mannerism reflect that you are alert and at your best!  more...
From TrainUtopia
Outstanding Customer Service instructor led training Just servicing customers is not enough. This Outstanding Customer Service course gives all participants a powerful new insight into client behavior, effective tools, and easy to learn skills for creating lasting client satisfaction, relationships, and repeat business. This focused, practical course is useful for anyone who operates or manages any business or department that deals directly with  more...
From The Grove Consultants International
Strategic Visioning instructor led traininggroup study and discussionBreakout group application of learning objectives; consultative feedback The Strategic Visioning workshop presents The Grove Consultant International's Strategic Visioning (tm) Process, which integrates best practices from strategic planning, large-scale change and graphic facilitation methodology. Trainers demonstrate key steps in the process using The Grove's Graphic Guices (r) (wall-sized templates). Following each demonstration, participants work a simulated  more...
From IT Centers LLC
Microsoft Certified Application Developer (MCAD) C# instructor led trainingcomputer lab Microsoft Certified Application Developers (MCADs) use Microsoft technologies to develop and maintain department-level applications, components, Web or desktop clients, or back-end data services.  more...
Microsoft Certified Application Developer (MCAD) VB .Net instructor led trainingself directedDVDcomputer lab Microsoft Certified Application Developers (MCADs) use Microsoft technologies to develop and maintain department-level applications, components, Web or desktop clients, or back-end data services.  more...
From Simply Effective --> Results!
It s a matter of time instructor led trainingTelelesson (on a bridge line) Give me 15 minutes I ll improve your people s efficiency and your sales A century ago, a renowned efficiency expert Ivy Lee, approached Charles Schwab who at the time was President of Bethlehem Steel. Lee said, I can improve your people s efficiency - and your sales if you allow me to spend just 15 minutes with each of your executives. In this class I ll share the results of this offer  more...
From Alliance Training and Consulting, Inc.
Accounts Payable Management instructor led training Institute best practices for an efficient accounts payable department, develop cooperation with other departments and turn accounts payable into a profit center.  more...
From Applied Computer Training & Technology
CompTIA Linux+ instructor led trainingstudy at homegroup study and discussioncomputer lab ...Linux class was developed to meet current demands of DOD (Department of Defense) and the growing needs of the computer industry. This class provides the student with the level of knowledge needed as part of the DOD and industry requirements for employment as an entry-level computer technician. Students gain a solid background on how to install, configure and use the Linux operating system.  more...
Security+ instructor led trainingstudy at homegroup study and discussioncomputer lab ...rity+ class was developed to meet current demands of DOD (Department of Defense) and the growing needs of the computer industry. It provides the student with the level of knowledge needed as part of the DOD and industry requirements for employment as an entry-level computer technician with security tasks. Students gain a solid background on security concerns, communications, infrastructure,  more...
CISSP Prep instructor led trainingstudy at homegroup study and discussioncomputer lab ... Prep class was developed to meet current demands of DOD (Department of Defense) and the growing needs of the computer industry. This class provides the student with the level of knowledge needed as part of the (ISC)2 certification requirements for the Certified Information System Security Professional (CISSP) Certification. This certification is rapidly becoming a requirement for employment  more...
Level 1 Technician Package instructor led trainingstudy at homegroup study and discussioncomputer lab ...ackage that was developed to meet current demands of DOD (Department of Defense) and the growing needs of the computer industry. Provides the student with the requirements needed for employment with the DOD and computer industry as an entry-level computer technician. The Level 1 Technician package includes: A+ certification, Network+ certification, MCP 2000 Professional, and Linux training.  more...
Firewalls instructor led trainingstudy at homegroup study and discussioncomputer lab ...ewall class was developed to meet current demands of DOD (Department of Defense) and the growing needs of the computer industry. It provides the student with the level of knowledge needed as part of the DOD and industry requirements for employment as an entry-level security technician. Students gain a solid background on how to secure networks from unauthorized activity. Students learn about  more...
Incident Handling & Response instructor led trainingstudy at homegroup study and discussioncomputer lab ...ponse class was developed to meet current demands of DOD (Department of Defense) and the growing needs of the computer industry. It provides the student with the level of knowledge needed as part of the DOD and industry requirements for employment as an entry-level information security technician. Students gain incident handling goals and principles. This class describes risk analysis and how  more...
Intrusion Detection instructor led trainingstudy at homegroup study and discussioncomputer lab ...This course was developed to meet current demands of DOD (Department of Defense) and the growing needs of the computer industry. It provides the student with the level of knowledge needed as part of the DOD and industry requirements for employment as an entry-level security intrusion analyst. This course is designed to give students practical, working knowledge in intrusion detection and  more...
Vulnerability Assessment instructor led trainingstudy at homegroup study and discussioncomputer lab ...sment class was developed to meet current demands of DOD (Department of Defense) and the growing needs of the computer industry. It provides the student with the level of knowledge needed as part of the DOD and industry requirements for employment as an entry-level information security technician. Students gain a solid background on how to identify current network security concerns, conduct a  more...
From Henderson Training
Active Listening instructor led training ...tening "Listening for meanings" In order to be on top of department performance, effective managers keep communication lines open. They are aware of the problems caused by not listening to their employees. They know that by not listening they are not able to stay abreast of what is going on in their work area. They understand the ultimate result of low morale and its affect on performance.  more...
From Candace&Associates
Precision Decisions instructor led traininggroup study and discussionself directedworkshop / seminartrain the trainerfacilitated on line instruction PrecisionDecisions --Making the RIGHT choice at the RIGHT time Decisions....decisions.....decisions! You make them every day. In fact, WHO you are today and WHERE you are today is the direct result of the decisions you've made until now. So just how good are you at making the BEST decisions? The QUALITY of your life is determined by the QUALITY of the decision you make -- and this program is  more...
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