Online Department eLearning

Managing a Customer-Focused Department Managing a Customer-Focused Department  more...

Talent Management Planning ...Planning Have you ever asked yourself how well your department or division manages talent? To determine this, you need to have a clear understanding of how your organization defines its workforce requirements and what processes are in place for attracting, developing, and retaining the right people. Then you can create a plan for meeting your talent needs that align with the overall goals  more...

A New Manager and the Company s Future ...eness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the output of your department can have on other parts of the organization. Complacency is the enemy of continuing business success and, as a manager, it is vital that you always look for ways in which to  more...

Emegency Response in the Workplace Emegency Response in the Workplace This course provides information about planning for and responding to emergencies. The intent is to provide the learner with basic information on procedures that cover onsite emergencies such as an accidental release or spill of a hazardous chemical, fire emergencies, explosions, bomb threats, threats to security or personal injuries. The content in this  more...

Emergency and Disaster Preparedness ...nless otherwise directed by your employer, police or fire department officials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: discuss the purpose and scope of an emergency response plan, describe the purpose and scope of an emergency evacuation plan, recall the actions to take in specific emergency  more...

Managing a Customer Focused Department Simulation ...Department Simulation Attracting new customers is important, but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at all times. As a customer  more...

IATA 5 Limitations and Shipment Review ...s and Shipment Review This course explains that the Department of Transportation (DOT) governs all modes of transportation in the U.S., including air transportation. The DOT has a set of regulations pertaining to the shipment of hazardous materials (dangerous goods) known as the Hazardous Materials Regulations (HMR). This training course may be used to meet the requirements for general  more...

DOT 4 Loading and Storage ...ur training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers, loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This  more...

DOT 3 Shipping Papers ...ur training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the components of the basic description of hazardous material, general information required on the shipping paper, use of the HAZMAT Precedence Table, and general emergency response information. The proper identification, preparation, and transportation of  more...

DOT 2 Packaging and Labeling ...is training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including packaging, labeling, marking, and placarding. The proper identification, preparation and transportation of hazardous materials impacts everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training.  more...

Antitrust - Overview ...r products and services. The Antitrust Division of the US Department of Justice (DOJ) and the Bureau of Competition of the Federal Trade Commission (FTC) share responsibility for enforcing antitrust laws. This course enables learners to recognize the basic provisions of antitrust legislation and how they are enforced. This course was developed with subject matter support provided by the Labor,  more...

Antitrust - Talking with the Competition ...petitive. The Federal Trade Commission (FTC) and the U.S. Department of Justice ("DOJ") have issued Antitrust Guidelines for Collaborations Among Competitors. This course explains competitor collaborations and outlines these guidelines and how they are applied. SkillSoft's Legal Compliance courses are developed and maintained with subject matter support provided by the Labor, Employment, and  more...

Workplace Violence ...ide, and 4 to other types of assault and violent acts (US Department of Labor, 2007). While this is certainly troubling, the incidence of workplace deaths attributable to violence is just a small percentage of the violence that occurs in US workplaces. The majority of violent incidents that managers and employees deal with on a daily basis consist of assault, domestic violence, stalking,  more...

Getting Results without Authority Building Relationships and Credibility ...s your boss, a peer, or someone in a completely different department. Effective influencing, however, requires that you know how to build good relationships, and that you have credibility. You won't be able to ask someone for help if you have antagonized that person, or if you haven't followed through on promises you made. In this course, you'll learn how to develop relationships and build  more...

Effective Interfunctional Relationships ...ce, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured territorially. Every department head and manager has his or her own troops on call and a  more...

FMLA Leave and More ...urse incorporates the FMLA regulations issued by the U.S. Department of Labor which took effect on January 16, 2009. This SkillSoft product has been reviewed by the Employment Practice Group of Burr & Forman LLP. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be  more...

Introduction to Request Fulfillment ...xam When you think of reasons for contacting the IT Department in your organization, it's most likely to resolve a problem. Typically you contact them when something isn't working right whether it be a connection error, system crash, or other incident that impedes your ability to do your work. But more often than not Service Desks also field requests for numerous situations that don't  more...

DOT 1 Hazardous Materials Table ...is training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including definitions, an introduction to the nine Hazard Classes, and the HAZMAT Table. The proper identification, preparation, and transportation of hazardous materials impact everyone's safety. This training course may be used to meet the requirements for general  more...

DOT Security for Shipment of Hazardous Materials ...Shipment of Hazardous Materials According to the US Department of Transportation (DOT), over 800,000 shipments of hazardous materials are transported in the United States every day. The materials shipped include those of chemical, petroleum, radioactive, explosive, and poisonous natures. Of the 800,000 shipments, almost 769,000 are transported by truck on the nation's roads, with the rest  more...

DOT Drug and Alcohol Awareness ...ed to combat drug and alcohol abuse in the workplace. The Department of Transportation (DOT) interprets these laws and provides employers who are responsible for transportation employees with guidelines for setting up effective drug-free programs. These guidelines encourage employees and supervisors in the transportation industry to be vigilant of any coworkers who may display symptoms of  more...

Leadership and Management Simulation Leadership and Management: Simulation Specializing in the film and television industries, Limelight Connections is a web-based, career-search company headquartered in Los Angeles, California. As part of the marketing team, you have been with Limelight for just under two years. Your dedication, industry knowledge and hard work have paid off, recently earning you a promotion to manager of the  more...

The Essentials of Budgeting for Non-financial Professionals ...nals Professionals and functional managers in every department deal with budgets one way or another for providing targets and direction in their day-to-day decision making and control activities. The budget is a formal expression of the plans, goals, and objectives of an organization and familiarity with the essentials of the budget is expected at every level within that organization.  more...

Principles of Acct Finance for Non-financial Professionals ...mmarizing, and analyzing financial information across all departments for decision making, directing, and controlling their resources and activities. Every activity or non-activity in an organization has financial implications and financial acumen is expected at every organizational level. Professionals and functional managers in every department and functional area should have a certain amount  more...

First Time Manager Meeting Expectations ...eness of how your own work, and the work of those in your department, fits in with the organizational vision. You need to know what the organization expects of you as a manager. You also need to understand the different expectations that your direct reports, your peers, and your boss have of you, and how to balance these effectively. It's also vital to build a strong relationship with your  more...

IT Strategy Essentials Creating an IT Strategy Plan ...tion and determined the level of alignment between the IT Department and business strategies, it's time to create an IT strategy plan. The plan provides a roadmap of the IT initiatives that create business value and align with business objectives. This course describes steps in developing such a roadmap. It explains how to create an IT vision statement and strategic objectives that follow from  more...

Fundamentals of Organizational Behavior for the Individual .... Whether you're in Human Resources, a manager of a large department, or the leader of your team, you have to be able to constantly improve the organizational dynamics in your workplace. To do this, you need to start with the individual, which means you need to be able to recognize and work with different individual behaviors, attitudes, and perceptions. This course defines organizational  more...

BIS Export Controls and Antiboycott Provisions ...stration Regulations (EAR), under the direction of the US Department of Commerce, Bureau of Industry and Security (BIS), tightened up export controls in an effort to prevent unauthorized access to US goods and technologies by foreign countries that might use these items for military or other harmful uses. The EAR are far reaching and affect any business transactions that involve the export from  more...

SAPBusinessObjects Dashboards and Analytics ...ockpit that reflect the key performance metrics from each department. Dashboarding involves the presentation of key business data in a very concise visual manner. SAP's BusinessObjects offers dynamic, customizable data visualization tools that allow you to create insightful and powerful dashboards from various data sources. These tools are intuitive and appropriate for users of all skill  more...

Introduction to Sales Introduction to Sales Sales is arguably the most important function in any business, yet it's one of the most difficult areas to master and manage successfully. There are several common questions people ask about sales. What is the difference between sales and marketing? Why do consumers and organizations buy, and what drives their purchase decisions? What are the key competencies required  more...

Cloud Computing Basics Cloud Computing Basics This course provides IT professionals with a working definition of cloud computing, explores the technological precursors of today's cloud as well as the current technologies the cloud is dependant on. Also covered are the benefits and drawbacks of cloud computing for the IT department and business as a whole. It then explores in more detail the different types of  more...

HTML Lessons in Web Page Design - 10 Week Facilitator Led ...the author of these lessons, is a teacher and Mathematics Department Head and has taught programming courses for several years in both day school and in adult evening education classes. He has taught HTML web page design for the Brant FreeNet, for the Grand-Erie Board of Education, and is a Teacher Professional Development HTML workshop presenter. These lessons have been field tested by many  more...

How To Make Money Writing For Newspapers Designed to help the beginner start earning money writing for newspapers. Individuals will learn how to pitch editors that will net their first sale. Whether they are looking to make money during their spare time or want to pursue freelancing full time. They?ll learn which department to address for the type of feature they want to write. And which departments are more likely to be receptive.  more...

Expert Certificate Course in Medical Coding ...And Read This Information Carefully According to the U.S. Department of Labor Statistics, health information technicians are one of the ten fastest growing allied health occupations. Coding is a challenging, interesting career that is compensated according to the level of training and skill, and how effectively these skills are used. Such people are employed by hospitals, clinics, doctor  more...

Medical Terminology Training ...nary. Medical Terminology Training According to the U.S. Department of Labor Statistics, health information technicians are one of the ten fastest growing allied health occupations. These are challenging, interesting careers that are compensated according to the level of training and skills, and how effectively these skills are used. Such people are employed by hospitals, clinics, doctor  more...

Certified eMarketing Associate Certification (CeMA) ... certification is expected to grow. Source: United States Department of Labor Upon enrollment an certification examiner will contact you to help you prepare for the examination. A book purchase from Amazon may be necessary to prepare for this certification the cost of the book "e-marketing" is about $40.00. The CeMA Exams are taken at your convenience. Please allow one week for the eMA to  more...

Medical Office Specialist Training I (No Terminology) ...al Office Specialists) will rise 19% by 2010 according to Department of Labor statistics. Medical office assistants enjoy exciting, varied assignments, steady work schedules, respect and prestige. Whether you work for a clinic or medical provider, as a Medical Office Assistant you will have a career you can be proud of! This course will take your through the basics of how a medical office  more...

Medical Office Specialist Training II (With Terminology) ...al Office Specialists) will rise 19% by 2010 according to Department of Labor statistics. Medical office assistants enjoy exciting, varied assignments, steady work schedules, respect and prestige. Whether you work for a clinic or medical provider, as a Medical Office Assistant you will have a career you can be proud of! This course will take your through the basics of how a medical office  more...

Legal Transcription Training This unique and totally on-line program teaches you to do legal transcription and legal secretarial work. The need for legal support staff increases with the litigation processes so prevalent now. Administrative law (local, state and federal government) requires massive record-keeping. Much of that information is related to recorded hearings. The Department of Labor notes the requirement for  more...

Career Assessment Profile A Trump U Course- Do you know what you are best suited to do? So much of our success depends on matching what we do with what we do best. The Career Profile indicates how your personality can affect your potential. The online assessment can predict your job performance and will point you to the areas you need to work on to increase the likelihood of your success.Students may complete this course  more...

Entrepreneur Assessment Profile A Trump U Course- Have you ever wanted to strike out on your own in business and wondered if you have what it takes? The Entrepreneur Profile indicates your potential for satisfaction and success as an entrepreneur. The online assessment tells you if you are ready to make the leap, and points to the areas you need to work on to increase the likelihood of success. Students may complete this course  more...

Leadership Assessment Profile A Trump U Course- Do you have the personality and style to be a leader? The Leadership Profile indicates your potential to handle the challenges of responsibility. Your online assessment tells you if you are likely to achieve what you want, and points to the areas you need to work on to increase the likelihood of success.Students may complete this course within a reasonable period of time. Contact  more...

14 Purchasing Best Practices ...e your performance and the performance of your purchasing department. You'll become a respected purchasing leader by following this class' step-by-step instructions, examples, and exercises, as well as the 39-page Sample, Tool, and Template Pack which is included with your registration. Get ready to deliver world-class purchasing results! Frequently Asked Questions How long will it take me to  more...

7 Steps to A Lot More Sales ...d used by Manufacturing Extension Partnerships within the Department of Commerce and the International Guild of Professional Consultants to certify over 2000 members in marketing and sales consulting expertise. The system was recently included in the on-line learning management systems of Dell and IBM computer. Frequently Asked Questions How long will it take me to complete the course? The  more...

Customer Service Certificate This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Welcome to Customer Service  more...

Expert Certificate Course in Medical Transcription with Work Placement Program .... More than 50 companies have hired our grads, and the US Department of Labor forecasts the annual growth rate of the MT profession to be 21%-35% through 2012. This means a continuation of excellent job potential over the next eight years. Medical transcription is an ideal career for anyone with typing skills and an interest in healthcare. Common Questions How long will it take me to complete  more...

Expert Purchasing Management ...h you everything you need to know to lead your purchasing department to new levels of success! Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Each lesson takes approximately 30-60 minutes to complete and the course is comprised of 8 lessons. Students  more...

Introduction To HR Management Training & Certification Program Learn the basics of HR Management and earn a "Fundmentals of HR Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our HR Management Training & Certification Program provides details on the benefits side of working in the HR world. This course includes primers on the basic  more...

ISO 9001:2000 General Employee Training ...t is a business, a public administration, or a government department. The organization's scope of activity. If it wants to establish a rigorous QMS then ISO 9000 has the essential features which provide a solid base for any QMS. ISO 9000 is primarily concerned with "quality management". This means what the organization does to: Fulfill the customer's quality requirements Meet applicable  more...

Legal Transcription Training ... of that information is related to recorded hearings. The Department of Labor notes the requirement for staffing will grow exponentially in the next few years. Assistance from trained legal transcriptionists opens up opportunities with those who have skill sets in this area. In addition, large national legal transcription companies now hire home-based transcriptionists. They eagerly await  more...

Listening Skills for the Workplace This short course is designed to increase your knowledge of, and consider your attitude toward, listening to other people in everyday life. It includes a detailed assessment, discussion of why people filter and block communication. Listening Skills for the Workplace There is an expanding awareness in business of the value of good listening skills. To ignore this important tool in today`s  more...

Expert Certificate Course in Medical Transcription for the Physician ™s Office and Home Based Business ...luations, history and physicals, consultations, emergency department reports, preoperative notes, and discharge summaries. Emphasis is placed on the development of accuracy, speed, and medical knowledge for transcription of nonsurgical medical dictation: letters, chart notes, history and physical examination reports, consultations, emergency room reports, and discharge summaries. Using  more...

Developing a New-product Strategy ...r is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a new-product strategy for the products  more...

The Retail Industry Overview Version 2 ...sses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail environment, consumers want the best of all worlds, where quality, convenience, and low cost meet. This course  more...

Strategies for Transitioning into Management Making a smooth transition from technical professional to management is critical to your success as a manager. You've already demonstrated your technical expertise; now you're ready to take that next step. In your new role as a manager, you'll use technology in different ways -- focusing on managing production, not production itself. This course outlines management tactics for becoming an  more...

Handling Organizational Change Simulation ...or product manager in the marketing and consumer research department of Asha Greetings Inc., a multimedia conglomerate with products ranging from gift items and souvenirs to television productions. You work in the greeting cards division and are facing a third-order change. In response to flagging sales, senior management has decided to move away from a traditional top-down management  more...

Delegating Effectively Simulation ...me first-time management responsibilities, serving as the department lead of a marketing team for First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is comprised of four scenarios; each will  more...

Initiating a Succession Plan Simulation Ulema, Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema, Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

Understanding Processes ...department has an excellent reputation, yet it receives numerous complaints about delays in repairs. When the sequence of activities in the auto repair process is mapped out, the problem is discovered. Surprisingly, it is due to an unnecessary paper shuffle between the auto shop and front office. This course shows you how to understand different types of processes, break a process down into a  more...

Setting the Stage for IT Success How have the responsibilities of IT professionals changed over time? What can you do to bring together the diverse concerns of the IT department and top business managers? What are the best ways to convince management that your IT solutions are grounded in reality?Answers to these questions are presented in this course examining strategies that learners should know to understand the role of IT  more...

Export Controls ...stration Regulations (EAR), under the direction of the US Department of Commerce, Bureau of Industry and Security (BIS), tightened up export controls in an effort to prevent unauthorized access to US goods and technologies by foreign countries that might use these items for military or other harmful uses. The EAR are far reaching and affect any business transactions that involve the export from  more...

The Basics of Budgeting ...department without understanding the budget process is like driving a car without knowing how to steer. Every manager needs a basic understanding of how to plan, use, and monitor adherence to a budget. Addressing the needs of your own budget process will help you support the financial processes and goals of your organization as a whole. In this course, non-financial managers will learn the  more...

Emotional Intelligence and Teamwork ...ng more success. She was friendly with members of her own department and knew many other people throughout the organization. People often came to her for advice, and she had no trouble recruiting assistance when she needed it. Cassandra, who had kept her nose to the computer and kept pretty much to herself, was struggling to understand Elizabeth's popularity. When she questioned her team  more...

Brand Management Developing a Brand Strategy ...this simulation, you are a Brand Manager in the Marketing Department of Avenport, an Icon-owned company that makes automobiles. You are specifically responsible for managing the Qualera, which is the upscale, luxury car manufactured by Avenport. You will meet with your assistants, Jennifer Webber and Matt Engles, who perform research duties and aid in preparing presentations for marketing team  more...

Sales Skills Prospecting Addressing Needs ...ne of security products. Kevin and Cindy have been in the department for nearly six months, and while they both have been given their own client lists, they are having problems acquiring new clients. As their peer, you need to help them learn how to discover new clients by explaining prospecting, networking, and the basics of making a sales call. Unit 3: Connecting with Your Clients (0.5 - 1  more...

Sales Skills Developing a Winning Strategy ...sperson and one of your co-workers in Icon's Web Services Department. Crystal has just been assigned to handle Shaunessey Imports, a potential client that is looking for a website design service. She is uncertain about how to consult with her client's representatives about the company's needs. As her peer, you must use the steps of the consulting strategy to help her develop a sales proposal  more...

Consulting Skills Building Consulting Relationships Consulting Skills: Building Consulting Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine  more...

Consulting Skills Serving as an Internal Consultant Consulting Skills: Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants.  more...

Strategic Management Establishing Strategic Focus ...in the robotics division of Icon. For several years, your department has had success producing robots for manufacturing and industrial companies. Recently, Icon's top management team has determined that it would be in the company's best interests to change directions and specialize in consumer products. As a Vice-President of Sales, you have been appointed as the leader of this strategic team.  more...

Competitive Intelligence Researching Online ...n Anderson, the Technology Trainer in the Human Resources Department of Icon's Computing Hardware and Software Division in San Francisco. She will discuss with you the fundamentals of using the Internet to increase your organization's competitive intelligence. Under Kristin's tutelage, you will identify the guidelines to follow and recognize the pitfalls to avoid when using the Internet to  more...

Managing Business Risk Risk Assessment Control ...ce for this program is Team Leaders, Directors, Managers, Department Heads. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Risk Identification (0.5 - 1 hour) Identify environmental risk sources.  more...

Managing Business Risk Financing Contingency Planning ...ce for this program is Team Leaders, Directors, Managers, Department Heads. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Risk Financing Methods (0.5 - 1 hour) Identify the dimensions of risk financing.  more...

PDM and SAP R 3 PDM Introduction ...ce The following audiences are targeted: Managers and department managers; employees from departments working with Product Data IT Management. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13170:  more...

SAP R 3 PDM Product Development ...ce The following audiences are targeted: Managers and Department Managers; Employees from the departments working with Product Data IT Management. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13173:  more...

Business Code of Conduct Sarbanes Oxley Act ...ion committees. Audience: Employees within a finance department, managers, and executives throughout an organization. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits HRCI credits: 1 Hour Language Options: US English Total Learning Time: 1 hour Objectives: Unit 1: Sarbanes-Oxley and SEC Rules (1 hour) Identify important areas  more...

International Business Essentials The Global Business Environment ...onita Goodson, a Personnel Manager in the Human Resources Department of Icon's Financial Services Division in New York. One of Bonita's responsibilities is to ensure that any Icon employee who is going to work internationally is prepared for the cultural differences he or she will encounter. Today, she is going to talk to you about the different cultural orientations you should be aware of when  more...

International Business Essentials Succeeding as a Global Manager ...ffective reengineering. Identify ways a Human Resources department can facilitate competitive advantage. Identify characteristics of a global manager. Identify methods for selecting candidates for international managers. Follow steps managers can take to solve problems cross-culturally. Implement strategies that global managers can use when managing cross-cultural conflict. Audience:  more...

Oracle SQL for End Users--Part 1 ...lopment life cycle. Match components of the EMPLOYEE and DEPARTMENT entity relationship model with their description. Define structured query language (SQL). Match SQL statement types with their appropriate SQL commands. Identify the capabilities of the Oracle implementation of ORDBMS and RDBMS. Match database column values with their data types. Match the names of the three tables used  more...

Self Development Increasing Your Assertiveness ...rces Assistants. Since Carla works in the Human Resources Department, she has been exposed to many different types of behavior styles. Through your questions and her answers, Carla will share her knowledge with you about behavior styles, the benefits of assertive behavior, and the factors that enable you to communicate assertively. Unit 2: Enhancing Self-Esteem (0.5 - 1 hour)  more...

Self Development Positively Influencing Others Self-Development: Positively Influencing Others offers the student an overview of the information required to influence others through nonverbal communication and language, and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively, understanding Satir modes and sensory systems, building rapport, and  more...

Self Development Developing Rapport Through Communication ...relationships with some of the established leaders of the department. In order to achieve a good relationship with Kathy, you will need to adapt to her while communicating, encourage her to communicate with you, handle any conflict that may arise, and ask for clarification. Unit 2: Enhancing Connections (0.5 - 1 hour) Identify qualities that help you make a positive  more...

Time Management Overcoming Challenges ... Susan Cole, a Sales Manager in Icon's Telecommunications Department. In her years at Icon, Susan has become very adept at minimizing unnecessary distractions and making her meetings very productive. Through Kathy's questions and your answers, you will increase your understanding of ways to minimize interruptions from visitors and co-workers, and you will learn some steps to making your  more...

Moving from Technical Professional to Mgr Series Getting Started ...ional areas of an IT organization. Identify typical IT department goals. Identify the cornerstones of successful IT management. Identify types of planning carried out by managers. Identify functions involved in organizing and staffing the IT department. Identify key personal skills for an IT manager. Identify ways an IT manager maintains team direction. Identify key  more...

SAP R 3 v4 6 AR Accountant ...arn how to use the R/3 System, employees of the Financial Department, with emphasis on AR Accountants, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English  more...

SAP R 3 v4 6 AP Accountant ...se who need to learn how to use the R/3 System, Financial Department employees with emphasis on AP Accountants, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American  more...

SAP R 3 v4 6 Financial Accountant ...se who need to learn how to use the R/3 System, Financial Department employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 4 to 6  more...

Business Travel Safety Domestic Travel ...national. Walter Jenkins, a new Account Executive in your department, is preparing for his first out-of-town sales call. Walter is a recent college graduate, and this will be his first trip as an Icon employee. As his manager, it is your responsibility to make sure that Walter is prepared for his trip and comfortable with the situation that he will be in. This is an informal discussion, and  more...

Business Travel Safety International Travel ...e selected by Icon's Board of Directors to represent your department in forthcoming global negotiations. Your position is important and high profile, so Icon has managed most of your travel insurance. Since you will travel internationally, Dean has agreed to discuss elements of international travel preparation and safety with you. Unit 2: International Travel Transportation (0.5 - 1.5 hours)  more...

Creativity Innovation Fostering a Ceative Environment ...ole, a Human Resources Advisor with Icon's Human Resource Department. Susan recently spearheaded an effort to recruit a greater number of creative employees for Icon's Marketing Department, and she feels strongly about the importance of hiring such individuals. Susan also has information on how to retain good employees. Through a series of questions, Susan will test your knowledge of  more...

Creativity Innovation Promoting Team Creativity Creativity and Innovation: Promoting Team Creativity offers the student information required to organize creative teams, conduct effective team sessions, and avoid roadblocks to team creativity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of  more...

Financial Management Understanding Financial Statement ...ce: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits: 0.20 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours  more...

Financial Management Financial Planning Forecasting ...ce: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits: 0.20 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours  more...

Financial Management Cash Analysis Management ...ce: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits: 0.20 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours  more...

Financial Management Analyzing Financial Statements ...ce: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits: 0.20 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours  more...

Financial Management Inventory Costing Depreciation ...ce: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits: 0.20 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours  more...

Business Accounting Accounting for Stockholders Equity ...ave been recently hired by Icon to work in the Accounting Department, and as part of your training, for the position, Don will ask you a series of questions to evaluate your knowledge of the fundamentals of issuing stock and the role it plays in the company's accounting. Unit 2: Fundamentals of Stockholders' Equity (0.5 - 1 hour) • Match the equity terminology to  more...

Budgeting Creating Analyzing a Budget ...eth Thomas, a Budget Analyst in Icon's Financial Services Department, to discuss how different parts of a budget are compiled. Since the main goal for your meeting with Elizabeth will be increasing your understanding how a budget is put together, she'll be asking you a series of questions on both the parts of a budget and the process for putting a budget together. Through her questions and your  more...

Economics Foundations of Macroeconomics ...e applying for the position of assistant in the Economics department. Elizabeth will be asking you some questions about unemployment, inflation, and government policies to explore your knowledge of macroeconomic issues. Unit 2: Economic Growth and Performance (0.5 - 1 hour) Identify the factors that stimulate economic growth. Differentiate  more...

Interpersonal Communication Telephone Skills ...s. You are trying to discover why your company's Shipping Department did not deliver an order to one of your company's product vendors. You must identify various callers' needs and use professional telephone skills to address each caller appropriately. Unit 3: Inbound Calls (0.5 - 1 hour) Use screening methods. Create an effective voice mail  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...g with Nathan Iverson, a coordinator in Icon's Production Department. For the last several weeks, Nathan has appeared to be distracted and on edge, and his performance is suffering, though not seriously. Nathan is aware of his problems, and feels that his new supervisor, Katherine, whom you recently promoted, is responsible because of her stifling management style. Nathan has requested a  more...

Advanced Interpersonal Communication Communicating with Co-Workers ...er. Dean is the Production Manager for the Plastic Casing Department of Icon's Industrial Services and Manufacturing Division. It has been over two years since you received a pay increase, and you have requested this meeting to negotiate a raise. In preparation for this meeting, you analyzed what other Quality Control Managers in similar companies are paid. While Dean is an efficient and  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ...in and Melissa Brown, team leaders in the Market Research department of Icon. The Industrial Services and Manufacturing Division is redefining their culture and has asked for input and suggestions from each department. As the manager of the Market Research department, you need to lead this meeting and identify areas of the culture that can be changed or improved. In leading this meeting, you  more...

Communicating w Difficult People Working with Difficult Employees ...ith John Laforge, one of your employees in the Accounting Department. John's work has been inconsistent lately, and he often seems indifferent to the work he is assigned. His co-workers have been noticing his apathy, and a comment from one of them recently caused John to lose his temper. As John's supervisor, you must discuss the situation with him and identify the difficult behavior. In  more...

Communicating w Difficult People Handling Difficult Co-Workers Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the  more...

Listening Skills Listening Challenges This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the  more...

Excellence in Service Creating an Exceptional Service Environment ...Define a customer service vision for your organization or department. Identify ways to make your organization or department?s processes, policies, and procedures conducive to providing exceptional customer service. Identify ways to improve your performance as a manager and customer service provider. Audience: Supervisors, team leaders, and managers who want to learn how to establish  more...

Call Center Inbound Customer Service ...calls. You will be working in the credit card application department, serving several customers with various needs. The diverse situations will require you to use your skills and leave each caller with a positive impression of your company. Unit 3: Satisfying Customers' Needs (0.5 - 1 hour) Understand the QLC process. Ask your customers  more...

Call Center Mgt Managing an Inbound Call Center ...nance Accountant, to discuss the movement of the software department's call center. The software department, which is going through an expansion, is taking the space previously used for the call center. Formally situated next to the software department, the call center employs nearly one hundred individuals, thus requiring the need for a large space. As a Call Center Manager for Icon, you must  more...

Customer Relationship Mgt Fundamentals of CRM ... CRM (0.5 - 1 hour) Identify the department that is most responsible for implementing CRM. Match the four types of customer relationship management with their descriptions. Identify the goals of CRM. Simulation Overview: In this simulation, you will meet with Brian Tharpe,  more...

Customer Relationship Mgt Implementing CRM ...testing CRM strategies. Match departments affected by CRM to the changes those departments will experience. Sequence the steps for implementing CRM. Audience This series is intended for managers, supervisors, customer service representatives, and anyone within an organization who wants to better understand the techniques of building  more...

Sexual Harassment Preventing Sexual Harassment Claims Sexual Harassment: Preventing Sexual Harassment Claims offers the student an overview of how sexual harassment affects companies and how they can be legally responsible for incidents of sexual harassment. The program details how to create a sexual harassment policy, what criteria should be included in an effective policy, and how to implement the policy. In addition, the program teaches the  more...

Recruiting Retention Staffing Your Organization ... for an upcoming hiring period within Icon a a s Sales Department in Chicago. To promote a new line of products, Icon is supplementing VinTech a a s current sales force with one hundred additional employees. During this first team meeting, you will need to create a human resource plan and a job description. However, be careful to avoid common mistakes when analyzing a job and creating a  more...

Exit Interviewing Skills Conducting an Exit Interview ...ues were handled following a recent reorganization of the department and has decided to leave the company. To complete the simulation, you must apply the guidelines for conducting a face-to-face exit interview and ensure that Dean remains calm. Unit 2: Using Descriptive Statistics for Analysis (0.5 - 1 hour) Identify the steps for preparing information for analysis.  more...

Human Resource Law Management s Role ... Use four steps to communicate with your company's legal department. Audience The target audience for this series is HR managers, HR directors, and senior managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Human Resource  more...

Human Resource Law Equal Employment Opportunity Law ...e practices comply with EEOC regulations. The entire H.R. department is undergoing extensive training in Equal Employment Opportunity law, so possible violations can be identified and resolved. In this first session, you are meeting with Mildred Parcells, an attorney specializing in EEOC compliance. She'll go over some background information and familiarize you with several EEO laws as well as  more...

Human Resource Law Family Medical Leave Act In Human Resource Law: Family and Medical Leave Act, you will learn the provisions of the Family and Medical Leave Act (FMLA), and how to administer FMLA leave. You will learn which events qualify an employee for FMLA leave and the actions employers should avoid taking when protecting an employee's rights to FMLA leave. In addition, you will learn job restoration rules, how the FMLA is enforced,  more...

360-Degree Feedback Implementing a 360-Degree Program ...ram will first be run as a pilot program in the Marketing department. Robin has asked to meet with you to go over how you intend to create the program. She will ask you a series of questions about developing questionnaires, collecting the information, and selecting the raters. Unit 2: Training 360-Degree Feedback Participants (0.5 - 1 hour) Identify the types of  more...

Decision Making Problem Solving Problem Solving Fundamentals In Decision Making & Problem Solving: Problem Solving Fundamentals, you will learn to use a systematic approach to solve problems. In this program, you will face several problems in your organization and successfully use your problem solving skills in order to produce a positive outcome. Learn To Identify different ways problems can be handled.  more...

Leadership Development Leading the Way ...th the heads of the Operations, Marketing, and Production Departments to discuss the company's mission statement and vision. Unit 3: Communicating with Followers (0.5 - 1 hour) Understand why the follower is a critical part of the leadership process. Communicate effectively with followers. Use effective listening skills.  more...

Leadership Development Motivation ...ding the attitude of an employee in the Technical Support Department. Unit 3: Motivating an Overachieving Employee (0.5 - 1 hour) Identify the three major methods of redesigning a job. Use job rotation, job enlargement, and job enrichment as motivators. Differentiate between intrinsic and extrinsic rewards.  more...

Women in Leadership Leadership Roles Styles ...eet with Rebecca Helton, a senior manager in Icon's Sales department, to discuss how gender roles in leadership have changed. Rebecca worked her way up through the ranks at Icon and was one of the fist women to attain a senior management position. Today she will test your understanding of both the old and new construct of leadership in business as well as myths associated with women in  more...

Six Sigma Managing Six Sigma Projects ...ss his concerns about the proposed quality changes to his department. You will then meet with Maggie Roberts, Vice President of Products and Services, and Bruce Madison, Director of Information Services, to discuss creating an internal support network. Unit 2: Advanced Six Sigma (0.5 - 1 hour) Identify the principles of design of experiment (DOE).  more...

Goal Setting Reaching Individual Goals In ''Goal Setting: Reaching Individual Goals,'' you will learn about personal behaviors that relate to and affect goal setting. You will also learn the characteristics of effective goals, the individual goal-setting process, and guidelines for maximizing your achievement potential. Learn To Identify the benefits of setting goals.  more...

Goal Setting Goal Setting Tools for Managers ... of this unit, you are the manager of the Quality Control department. You are meeting with one of your mentees, Scott Fletcher, to help him set effective goals and avoid any obstacles to goal setting. Unit 3: Goal Follow-up (1 - 2 hours) Sequence the steps for providing goal feedback. Follow the steps for providing goal feedback.  more...

Delegation Understanding Delegation ... Assistant. You are the Brand Manager in Icon's Marketing department, but there have been a number of complaints lately about your work. Anna wants to work with you to help you to delegate more effectively. Unit 2: Matching Tasks to Delegates (0.5 - 1 hour) Identify tasks that should be delegated. Identify the steps for preparing a delegation  more...

Delegation Monitoring Evaluating Results ... this unit, you are the Brand Manager in Icon's Marketing department. You have decided to delegate two tasks, review and communication, to Ronald Spear, Marketing Assistant and Lan Nguyen, Marketing Team Leader. You will assign these tasks, provide support and encouragement, and review their performance. Unit 2:Developing Delegates (0.5 - 1 hour) Identify guidelines  more...

Employee Performance Managing Difficult People ... will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's turnover rate and meet the release date for a new product. Learn To Address difficult personality types. Identify  more...

Essentials of Management Negotiating Skills ...es to the problem. You have already toured Steve a a s department to get a better idea of the situation. Unit 4: Positional Negotiating Tactics (0.5 - 1 hour) Identify positional bargaining tactics. Recognize a bluff. Handle pressure tactics. Simulation Overview: In this simulation you will  more...

Essentials of Management Succeeding as a New Manager ...ith Carla Jackson, an Assistant in Icon's Human Resources Department. Through your questions, you will learn about the importance of having the right attitude as a manager, the different methods of management, how to develop your own management style, and what to expect when people learn that you are a new manager. Unit 2: Making a Positive First Impression (0.5 - 1 hour)  more...

Essentials of Management Creating a Positive Workplace ...es for creating a fun atmosphere throughout their office, department, or division. Learn To Understand why positive employees help an organization succeed. Meet the needs of employees in order to motivate them to behave positively. Effectively address specific negative attitude types.  more...

Value Chain Management Managing a Value Chain ... to introduce aspects of Value Chain Management into your department. This is a pilot project and you have been chosen specifically to implement this change. You are meeting Keith Collins to make sure you have a good understanding of how to analyze costs, analyze your competitors, and create buyer value. Unit 2: Maximizing Collaboration (0.5 - 1 hour) Identify goals  more...

Change Management Managing Change ...discuss the perceived effects the change will have on the department and its employees. Unit 3: Monitoring a Change (0.5 - 1 hour) Identify why employees resist change. Manage the tension caused by change. Help employees avoid complacency. Eliminate the causes of complacency.  more...

Total Quality Management Fundamentals .... You have been asked by Patty to implement TQM into your department as a test run. If you can utilize TQM successfully, you will be asked to apply your strategies to other departments. However, if you do not prove to have the necessary knowledge, TQM will not be implemented anywhere for at least six months. You have been incorporating some TQM strategies recently, and you are very keen to  more...

Managing Performance Establishing a Peformance Plan ... Washington, a newly-hired Account Executive in the Sales Department. You will need to discuss with her the various responsibilities of her position as they are outlined in her job description and establish a good foundation on which to base her performance plan. Unit 2: Conducting a Performance Planning Meeting (0.5 - 1.5 hours) Identify reasons why creating a  more...

Total Quality Management Implementation and Tools ...sales over the last year. A recent study by the Marketing department has shown that cheap imports are flooding the market. To combat this, you have decided to focus on the quality of your products and to market their superiority. You are hoping to launch a TQM system to help you do this, but you need to look closely at your process first. As part of the team set up to implement the TQM system,  more...

Managing the Expert Developing a Successful Environment ...of middle management to have access to a life coach, your department plans to develop and implement an in-house program to meet that demand and Barbara's role will be lessened. A few HR employees will undergo a training program with ELANEX to become results coaches and will attempt to replicate Barbara's methods throughout the next highest tier of the organization. However, Barbara will  more...

Coaching Building Relationships ...h Marcus D'Angelo and Nancy Hurst, two Software Marketing Department Supervisors. You need to coach them to work more effectively with employees from other departments within their division. To do this, you will need to establish relationships with the employees, effectively communicate expectations and feedback to them, and determine what motivates them in order to build their morale. Unit  more...

Business Ethics Ethical Decision Making ...a. He has discovered that several other employees in your department have started an Internet business and have been spending long periods of company time working on it. He has worked with these employees for a long time and this is a very uncomfortable situation for him. He is torn between his loyalty to his co-workers and his sense of duty at Icon. You need to explain the barriers to ethical  more...

Managing Generations in the Workplace Generations Working Together ...an interview for the position of coach for the Management department. John Cunningham, Human Resources Assistant, and Sara Hernandez, Human Resources Assistant, will be asking you questions to assess your potential as a coach in Icon International. Unit 2: Developing Intergenerational Teams (1 - 2 hours) Identify guidelines that a member of Generation X can use to  more...

Managing Generations in the Workplace Recruitment Retention ...l. You are a new recruit in Icon a a s Human Resources department and he will be meeting with you as part of the orienting process. He will specifically test your understanding of generations in the workplace. Unit 2: Retaining the Generations (1 - 2 hours) Identify incentives to attract and retain potential employees. Identify incentives to  more...

Managing Change Implementing the Change Process In a Managing Change: The Change Process a ? you will learn why change is important and what benefits it offers. You will learn why developing a change vision is important, as well as the steps you can take to develop one. In addition, you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process, you will  more...

HIPAA Privacy Insurers In a HIPAA Privacy and Insurers a ? you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts the insurance industry and its workforce. Learn To Identify how health insurance becomes portable under HIPAA  more...

Project Management Essentials Controlling Closing a Project ...h Kent Redburn, a manager in the research and development department of Icon. Kent has extensive knowledge of project teams, specifically in measuring the performance of a project team. In this meeting, he will ask you a series of questions and problems to test your knowledge of the different analyses used to measure project control, the calculations used during earned value analysis, and  more...

Advanced Project Mgmt Project Management Maturity ... five maturity level. You will also learn how to assess a department or organization a a s maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management. Learn To Identify how project management maturity levels relate to the project management process groups. Identify  more...

Team Leadership Conducting Productive Team Meetings ...izabeth Thomas, an Engineer in Icon's Product Development Department, have been named co-leaders of the Budget Committee for the upcoming fiscal year. In preparation for your first team meeting, you will be sitting down with Elizabeth to establish the particulars for the meeting, prepare an agenda, and assign roles. Unit 2: Leading Team Meetings (0.5 - 1 hour)  more...

Team Conflict Overcoming Conflict with Communication ... in an outside consulting firm to evaluate the Production Department due to a recent decline in productivity. The production management team was only recently notified of this decision, and a number of managers in the department feel that bringing in an outside consultant is unnecessary. As one of Icon's Production Directors, it will be your job to encourage a supportive team environment and  more...

Team Participation Teamwork Fundamentals ...ation for the meeting, you discovered that the Processing Department is overwhelmed with customer requests for information. Unit 3: Understanding What to Expect (0.5 - 1 hour) Identify the characteristics of effective goals. Help set appropriate goals. Positively reinforce your teammates. Understand  more...

Project Teams Participating on a Project Team ...ect team that you are leading for the Accounts Receivable Department of Icon's Computing Hardware and Software Division in San Francisco. This team has been assembled by upper-management to assess the effectiveness of the billing software used by the Accounts Receivable Department and determine what updates and changes need to be made to it. The objective of the team is to make the software  more...

Project Teams Applying Team Building Techniques ...confidently and assertively communicate that you and your department have done everything in your power to address the numerous concerns and problems surrounding MECA. You will also need to offer feedback to the team leader as well as follow the steps for receiving feedback from team members. Unit 2: Team Roles and Communication (0.5 - 1 hour) Identify roles filled by  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team Cross-Functional Teams: Goal Setting in a Cross-Functional Team covers the elements and structure of cross-functional teams and how cross-functional teams can set goals. The program also covers the characteristics of cross-functional teams, how they are formed and managed, and the causes for success or failure. In addition, the program touches on how steering committees and sponsors support  more...

Administrative Assistant Skills Understanding Basic Skills ...lanning a business trip for some members of the Marketing Department. She is in charge of the preparations for an upcoming tradeshow in Dallas. Today, you'll be responsible for making travel arrangements for Marcus D'Angelo, a Marketing Manager, who will be attending the tradeshow. First, you'll need to call Icon's Travel Department to determine how to plan the trip. Then, you'll need to speak  more...

Essentials of Business Law Contract Law ...simulation, you are a manager in the Software Development department of Icon. You have been contacted by Patty Chen, a supervisor in your department who sounds upset. One of her employees has left the San Francisco office of Icon and started his own software development company in southern California and she wants to meet with you to discuss her options. The employee argues that the contract  more...

Administrative Assistant Skills Excelling as an Admin Assistant ... meet with Lori Myers, the Office Manager of Icon's Legal Department. You are a new assistant in the department, and Lori has asked to meet with you to discuss the office environment. Your goals are to demonstrate that you know how to make use of office politics, build strong business relationships, and manage temporary staff. Unit 2: Keeping a Positive Attitude (0.5 - 1 hour)  more...

Organizational Learning Developing a Knowledge Mgmt System ...elopment Manager at Icon. You will be meeting with fellow department managers Mary Winford, Roger McAllister, and Ronald Spear. Icon's executives have determined that, in order to reach and maintain the company's desired productivity standard, a knowledge management system should be developed. Your goal for the simulation is to follow the process for drafting a KM strategy statement that is  more...

Organizational Learning Transferring Knowledge within an Org ...nd Software Division in San Francisco. It's time for your department to choose a new knowledge management system. Ronald wants to make sure you understand the different variables you must be aware of before you begin the process. He will ask you a series of questions about what types of knowledge management tools are available and in what circumstances they are best suited to be used. He will  more...

Organizational Learning Deploying a Knowledge Mgmt System ...anda Douglas, project manager for Icon a a s Marketing department. In this meeting, you will follow the six steps to develop a pilot project effectively. Unit 2: Leading Knowledge Management Deployment (0.5 - 1 hour) Identify KM leader qualifications. Display qualifications of a KM leader. Identify KM leader  more...

SAP R 3 4 6 CO Profitability Analysis The course SAP R/3 4.6 CO Profitability Analysis provides the basic knowledge for using the SAP R/3 system on a daily basis. To transfer the needed knowledge the course makes use of an example: planning a sales organization and comparing to actual data. The initial unit provides an introduction to SAP R/3 4.6 a a s fundamental features; explaining how to log on to the system as well as  more...

Achieving Success Without Authority Personal Accountability In this course a Achieving Success Without Authority: Personal Accountability a ? you will learn the importance of personal accountability for achieving success. This course teaches you about self-reliance and how you can achieve it through personal accountability. In addition, you will learn how to have effective working relationship, the skills you need for coaching, and the steps to  more...

Financial Management Accounting Fundamentals ...ce: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits: 0.20 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours  more...

Frontline Leadership Preparing to Lead Frontline Leadership: Preparing to Lead offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult  more...

Frontline Leadership Knowledge in the Workplace ... the lead Customer Service Representative in the Software Department of Icon's Consumer Products and Services Division, and Cindy is the lead Customer Service Representative for the Computer Hardware Department. You must follow the process for helping your employees overcome obstacles that could prevent them from exchanging knowledge. Unit 3: Using Technology to Exchange Knowledge (1 hour)  more...

Motivation Motivating Through Rewards Recognition ...rvisor, to discuss how she should reward employees in her department. Since Amy is relatively new to the process of offering rewards and recognition, she has come to you to for advice. It is your responsibility to instruct her how to reward her employees in ways that are actually motivating for them. In the second half of this simulation, you will take on the role of a Customer Service  more...

Operations Management Operations Management Tools ...sion of business hours in Icon a a s Technical Support department. In the second part of this simulation, you will have a second meeting with Deb and Nathan to solve some of the logistical problems created by the expansion of business hours in Icon a a s Technical Support department. It is your responsibility to apply the steps for problem solving to operations management decisions in  more...

Mentoring Developing Your Mentoring Skills ...Team Leader; and Ronald Spear, a Manager in the Marketing department. There has been a great deal of discussion about establishing a mentoring program in the department, and this team is meeting to determine if mentoring is a feasible idea. If everyone agrees to adopt a mentoring program, you will need to discuss the aspects of a mentor's job you'd like to see implemented. You'll also need to  more...

Moving from Technical Professional to Mgr Managing the IT Dept ...g and rolling out new hardware and software across the IT department. It then teaches the value of E- Commerce in general as well as how to maximize the benefits of the company Web site in particular. Learn To: Identify elements of LAN and WAN schematics. Identify methods of increasing help desk efficiency. Identify guidelines for getting the best possible hardware and software  more...

Advanced Project Management - Project Management Maturity In Advanced Project Management: Project Management Maturity, you will learn how projects are typically managed and what processes and tools usually exist at each of the five maturity levels. You will also learn how to assess a department or organization's maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management.  more...

OSHA 30 Hour for Construction - Online OSHA 30 Training The OSHA 30 Hour Construction Training course is a comprehensive safety program designed for anyone involved in the construction industry. Specifically devised for safety directors, foremen, and field supervisors; the program provides complete information on OSHA compliance issues. OSHA recommends Outreach Training Programs as an orientation to occupational safety and health for workers covered by  more...

OSHA 30 Hour for General Industry - Online Training ...e completion. Passing participants will receive a US Department of Labor (OSHA) wallet card showing 30-Hour General Industry Outreach training completion. Students should receive the OSHA card in the mail within 4-8 weeks after completing the course. NOTE: Please complete the OSHA survey at the end of the OSHA 10 Hour Outreach course. If you do not complete the OSHA mandated course  more...

DOT Hazardous Materials by Highway Training Overview ...tation. Hazardous material (HAZMAT), as defined by the US Department of Transportation (DOT) is "...a substance or material that...is capable of posing an unreasonable risk to health, safety, and property when transported in commerce..." The course also discusses the security plans and proper emergency response needed to reduce risk associated with hazardous material transportation. DOT  more...

8 Hour RCRA Refresher CA ...onmental Protection Agency (EPA) and the California State Department in managing hazardous wastes. Students will learn how to comply with the RCRA program in managing hazardous wastes from "cradle to grave," i. e., from the time it is generated to its ultimate disposal. Learning Objectives: At the conclusion of this course, the student will be able to: - Describe how the RCRA structure  more...

OSHA - 10 Hour Construction Outreach Training Program - Online ...fective egress fire protection program OSHA CARD: A US Department of Labor (OSHA) wallet card showing completion of OSHA 10 Hour Outreach Training for Construction will be mailed to you approximately 6 weeks after completing the training program NOTE: Please complete the OSHA survey at the end of the OSHA 10 Hour Outreach course. If you do not complete the OSHA mandated course survey  more...

OSHA 30 Hour Construction Outreach Training - Online .... Students have 6 months to complete this training. A Department of Labor card will also be issued with 4-8 weeks after completion of training. NOTE: Please complete the OSHA survey at the end of the OSHA 30 Hour Outreach course. If you do not complete the OSHA mandated course survey within three (3) months of completion, our training provider, 360training. com, will not be able to issue  more...

Bill Judges DOT 6060 Supervisor Drug and Alcohol Awareness Training - online ... Law Expert. This course is designed to help you meet the Department of Transportation's training requirements for supervisors of covered safety-sensitive employees as described in 49 CFR Part 40. The training materials address reasonable suspicion as a performance issue, and as something in reality they are already doing. What supervisors need to know is what to look for and what to do if  more...

DOT HAZMAT General Awareness - Online Training ... of dealing with the hazardous material. Note - The US Department of Transportation (DOT) Regulations 49 CFR 172. 700, requires training for anyone who handles hazardous materials including individuals who ship or receive hazardous materials, prepare hazardous materials for transportation, mark and label containers, complete shipping documents, select packaging and load or unload hazardous  more...

Hazardous Materials by Highway Training Overview ...sportation. Hazardous material, as defined by the US Department of Transportation (DOT) is "...a substance or material that...is capable of posing an unreasonable risk to health, safety, and property when transported in commerce..." The US DOT requires training for everyone who handles processes and/ or may offer hazardous materials (HAZMAT) in transportation. Cost: 75. 00 Course  more...

Spanish - Fire Protection ...ker. For more information, please contact your local fire department and consult your fire safety and security maintenance supervisor. LEARNING OBJECTIVES: - Understand the requirements of 29 CFR 1926. 150 Subpart F - Recognize different types of fires and fire extinguishers - Understand fire related injuries and their immediate remedies - Understand systems of protection and  more...

Infection Prevention and Control in Long-Term Care Preventing transmission of infections in a long-term care facility (LTCF) setting where residents are encouraged to be ambulatory and actively participate in group activities can be challenging. This course provides an overview of the risks of infection in the LTCF and reviews specific infections that may occur and prevention measures. In addition, the components of a successful Infection Control  more...

SowellEAC Online Enterprise Architect Certification Program ... Framework, which is derived from and consistent with the Department of Defense architecture framework, but streamlined and made practical for general use. Structure of the Curriculum: The curriculum consists of four modules: a Module 1: Introduction to the Practice of Enterprise Architecture a Module Two: Intermediate Topics in Enterprise Architecture a  more...

Cashier Service Basics This course focuses on service behaviors at the point of sale. Basic cashier services skills require balancing interpersonal service skills with adherence to store policies and procedures to ensure a lasting impression on the customer. Note: This course does not cover how to use specific POS systems typically offered by the POS manufacturer. Includes examples from the following retail sectors:  more...

We're All Different After exploring how misunderstandings resulting from our differences can have an impact on the work environment and store sales, store associates will learn to use the SHOES method to overcome verbal and non-verbal communication barriers. Includes examples from the following retail sectors: Clothing, Gift Shop, Music, Department, Lawn & Garden, Jewelry, Electronics, Pharmacy,  more...

Merchandising Basics Store associates will learn basic merchandising terminology and the basic merchandising activities they will perform inside and outside the store. Includes examples from the following retail sectors: Automotive, C-Store, Department Store, Clothing, Electronics, Furniture, Grocery, Hardware, and Sporting Goods  more...

Greeting Customers Store associates will learn when and how to greet customers in order to create a positive shopping experience and increase sales opportunities. Includes examples from the following retail sectors: Grocery, Clothing, Gift Shop, Hardware, Music, Car Dealership, Florist, Department Store  more...