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Legal Transcription Training on-line e-learning cbt (computer based)study at homecourseware This unique and totally on-line program teaches you to do legal transcription and legal secretarial work. The need for legal support staff increases with the litigation processes so prevalent now. Administrative law (local, state and federal government) requires massive record-keeping. Much of that information is related to recorded hearings. The Department of Labor notes the requirement for  more...
From Serebra Learning Corporation
Understanding Budgeting and Finance: Preparing your Budget on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd MAXIM TRAINING Planning and submitting a budget for the first time can be a daunting task. Many of us approach our first budget with little or no formal training. It can be a nightmare! Effective budgeting is crucial to both you and your department. And because it's important, it's vital you budget properly. Too many managers make half-hearted attempts and then wonder why ACTUAL spend is nothing  more...
Leadership and Team Development: The Effective Leader on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd MAXIM TRAINING This course will make you a more effective leader - whether you're responsible for leading a project, a team, a a department or even a company! Whatever your role, we're assuming you must lead people in order to achieve results. This course focuses on ACTION you can take to ensure people follow you so you get results.  more...
Employee Performance: Managing Difficult People on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd Employee Performance: Managing Difficult People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's  more...
Excellence in Service: Establishing Service Standards on-line e-learning cbt (computer based) In Excellence in Service: Establishing Service Standards, participants will learn what customers really want from their organization and how they evaluate your service, as well as how to create and implement effective service standards. In addition, participants will learn how to monitor service standards and how to correct problems that cause service to fall below those standards.  more...
The Retail Industry Overview Version 2 on-line e-learning cbt (computer based) ...sses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail environment, consumers want the best of all worlds, where quality, convenience, and low cost meet.This course  more...
Identifying Your Customer s Expectations on-line e-learning cbt (computer based) Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate  more...
Using Surveys to Measure Customer Satisfaction on-line e-learning cbt (computer based) If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will  more...
Bridge The Expectations Gap on-line e-learning cbt (computer based) You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how  more...
Leading A Customer-Focused Team on-line e-learning cbt (computer based) The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed. This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work  more...
Managing a Customer-focused Department Simulation on-line e-learning cbt (computer based) ...tatives meet this demand. The Managing a Customer-focused Department Simulation is designed to help managers, supervisors, and team leaders motivate, manage, and support customer service staff. Over the course of the simulation, participants will practice a series of customer service management skills, encompassing the objectives of delivering the essentials of customer service, obtaining  more...
Project IT Management Simulation - The Early Stages on-line e-learning cbt (computer based) American Auto is a large automobile company that designs, manufactures, and markets cars and trucks worldwide. With its one price and no-haggle sales approach, the company has been very successful and continues to increase its customer base. To further simplify the buying process, American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for online  more...
Project IT Management Simulation - Design to Rollout on-line e-learning cbt (computer based) American Auto is a large automobile company that designs, manufactures, and markets cars and trucks worldwide. With its one price and no-haggle sales approach, the company has been very successful and enjoys a continuous increase in its customer base. To further simplify the buying process, American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for  more...
Advanced Project Management Project Management Maturity on-line e-learning cbt (computer based) In Advanced Project Management: Project Management Maturity, you will learn how projects are typically managed and what processes and tools usually exist at each of the five maturity level. You will also learn how to assess a department or organization s maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management. Project managers who  more...
Teamwork and Emotional Intelligence on-line e-learning cbt (computer based) ...ng more success. She was friendly with members of her own department and knew many other people throughout the organization. People often came to her for advice, and she had no trouble recruiting assistance when she needed it. Cassandra, who had kept her nose to the computer and kept pretty much to herself, was struggling to understand Elizabeth's popularity. When she questioned her team  more...
International Communications Simulation on-line e-learning cbt (computer based) ...e, the parent company of two thriving retail chains one a department store, the other a members-only warehouse for bulk goods and specialty products. In your role as DMM, you will oversee the activities of a sizable buying staff and manage purchasing relations with manufacturers and suppliers worldwide. This simulation is based on the SkillSoft series "International Communications" and contains  more...
Transitioning From Technical Professional to Management on-line e-learning cbt (computer based) ...s, the participant stands next in line for a promotion to department manager. Yet success isn't quite assured. Other employees in the department vie for the same position. Participants will have to outshine these competitors by demonstrating their qualifications to management before being selected as the final candidate. Then once promoted, the job has only just begun. Numerous challenges await  more...
Mentoring Essentials Simulation on-line e-learning cbt (computer based) ...Team Leader for the Wireless Technology Group, a research department within The Research Company that focuses on collecting and analyzing data on wireless technologies. You are heading up a new research project that deals with forecasting advertising revenue for wireless communication tools over the next five years. While managing this project, you have also been assigned Tilly Newman, a new  more...
A New Manager s Role in the Company s Future on-line e-learning cbt (computer based) ...eness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the output of your department can have on other parts of the organization. Complacency is the enemy of continuing business success and, as a manager, it is vital that you always look for ways in which to "do  more...
Leadership in Management Simulation on-line e-learning cbt (computer based) ...d off, recently earning you a promotion to manager of the department. But with the new title comes new challenges--some from sources you may never have expected. But challenges like these are all part of moving into management and assuming the mantle of leadership. This simulation is based on the SkillSoft series "Moving into a Management Role" and contains links to the following courses:  more...
Energizing and Empowering Employees on-line e-learning cbt (computer based) ...employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to cultivate employee energy as well as the reasons why it's important. It shows you not only the need to energize and empower employees, but also how to do so. Then you'll explore the role of communication in amplifying that energizing process. You will also learn  more...
Attracting Developing and Retaining Generations on-line e-learning cbt (computer based) How can you create a work force that blends the skills and knowledge of all four contemporary generations? Members of the silent generation, baby boomers, Generation X, and Generation Next are attracted to companies for different reasons. They have a variety of developmental needs and are loyal for a variety of reasons. Managers, HR professionals, team leaders, department leads, and company  more...
Leading Silent Generation and Baby Boom Workers on-line e-learning cbt (computer based) The two eldest generations of employees working today have unique needs and habits. Their experience and value sets are markedly different. Silent and baby boom generation workers cooperate well in some respects, but are capable of taking very different approaches to work-related issues. This course covers definitional material and applied management techniques concerning members of the silent and  more...
Leading Generations X and Next on-line e-learning cbt (computer based) This course deals with the characteristics and needs of the two youngest generations in the work force--Generations X and Next. These two generations have quite different attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development  more...
Cross-generational Workers in the 21st Century on-line e-learning cbt (computer based) This course deals with preparing the work force generations (silent generation, baby boomers, Generation X, and Generation Next) for the workplace of the 21st century. The course's first lesson identifies the contributions each generational group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the  more...
Effective Delegation Simulation on-line e-learning cbt (computer based) ...me first-time management responsibilities, serving as the department lead of a marketing team for First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is comprised of four scenarios; each will  more...
Management of the HR Process HRCI SPHR on-line e-learning cbt (computer based) As HR moves into the twenty-first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose  more...
PrimeFinance The Ground Rules on-line e-learning cbt (computer based) This course defines the relevance of finance for the nonfinancial manager. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .  more...
PrimeFinance The Financial Statements on-line e-learning cbt (computer based) This course explains the core financial statements (income statement, balance sheet and cash flow statement) and how to interpret them. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .  more...
PrimeFinance Evaluating Performance on-line e-learning cbt (computer based) This course describes appropriate managerial responses to an evaluation of liquidity, activity, profitability and solvency ratios. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .  more...
PrimeFinance Budgeting Matters on-line e-learning cbt (computer based) This course describes how to relate budgeting and the key budgeting methods to a manager's work. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .  more...
PrimeFinance How to Budget on-line e-learning cbt (computer based) This course describes how to interpret and control budgets. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .  more...
PrimeFinance Making Investment Decisions on-line e-learning cbt (computer based) This course describes the decision points that support capital budgeting within an organization, and continues to explore how a range of techniques (including CVP, NPV, payback, IRR, and ARR) can be used to conduct short- and long-term project evaluations within this process. Department managers who need to take on budgetary responsibilities, input into business decisions and participate  more...
Managing Business Risk Risk Assessment and Control on-line e-learning cbt (computer based) Managing Business Risk: Risk Assessment and Control teaches learners about risk identification and environmental scanning. Students will also learn about evaluation and control of risk within organizations and the methods for classifying various organizational risks. The target audience for this program is Team Leaders, Directors, Managers, Department Heads.  more...
Managing Business Risk Part 3 on-line e-learning cbt (computer based) Managing Business Risk: Financing and Contingency Planning teaches learners how to identify the dimensions of risk financing and to identify the various categories of risk financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan. The target audience for this program is Team Leaders, Directors,  more...
Setting the Stage for IT Success on-line e-learning cbt (computer based) ...n you do to bring together the diverse concerns of the IT department and top business managers? What are the best ways to convince management that your IT solutions are grounded in reality? Answers to these questions are presented in this course examining strategies that learners should know to understand the role of IT manager, to communicate successfully with management, and to bring about  more...
Developing a New-product Strategy on-line e-learning cbt (computer based) ...r is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a new-product strategy for the products  more...
Union Awareness on-line e-learning cbt (computer based) ...Department of Labor's Bureau of Labor Statistics, in 2004, 12.5 percent of wage and salary workers were union members--down from 12.9 percent in 2003. Why is membership declining? Perhaps the growing number of laws in place to protect workers prevents the necessity of unions, or perhaps the nature of the work itself has changed. Regardless of the decline, workers still have the legal right to  more...
Antitrust--Overview on-line e-learning cbt (computer based) ...products and services. The Antitrust Division of the U.S. Department of Justice (DOJ) and the Bureau of Competition of the Federal Trade Commission (FTC) share responsibility for enforcing antitrust laws. This one-hour course enables participants to recognize the basic provisions of antitrust legislation and how they are enforced. Skillsoft's Legal Compliance courses are developed and  more...
Antitrust--Talking with the Competition on-line e-learning cbt (computer based) ...petitive. The Federal Trade Commission (FTC) and the U.S. Department of Justice ("DOJ") have issued Antitrust Guidelines for Collaborations Among Competitors. This course explains competitor collaborations and outlines these guidelines and how they are applied. SkillSoft's Legal Compliance courses are developed and maintained with subject matter support provided by the Labor, Employment, and  more...
Workplace Hazardous Materials Information System on-line e-learning cbt (computer based) ... regulations are administered by the Government of Canada Department of Health, commonly referred to as Health Canada. Supplier labelling and MSDS requirements are set out under the Hazardous Products Act and associated Controlled Products Regulations. This one-hour course covers information required through coordinated federal, provincial and territorial legislation. This course will acquaint  more...
DOT Drug and Alcohol Awareness on-line e-learning cbt (computer based) ...ed to combat drug and alcohol abuse in the workplace. The Department of Transportation (DOT) interprets these laws and provides employers who are responsible for transportation employees with guidelines for setting up effective drug-free programs. These guidelines encourage employees and supervisors in the transportation industry to be vigilant of any coworkers who may display symptoms of  more...
DOT Security for Shipment of Hazardous Materials on-line e-learning cbt (computer based) ...Department of Transportation (DOT), over 800,000 shipments of hazardous materials are transported in the United States every day. The materials shipped include those of chemical, petroleum, radioactive, explosive, and poisonous natures. Of the 800,000 shipments, almost 769,000 are transported by truck on the nation's roads, with the rest divided among rail, pipeline, water, and air. These  more...
DOT 1 Hazardous Materials Table on-line e-learning cbt (computer based) ...is training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including definitions, an introduction to the nine Hazard Classes, and the HAZMAT Table. The proper identification, preparation, and transportation of hazardous materials impact everyone's safety. This training course may be used to meet the requirements for general  more...
DOT 2 Packaging and Labeling on-line e-learning cbt (computer based) ...is training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including packaging, labeling, marking, and placarding. The proper identification, preparation and transportation of hazardous materials impacts everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training.  more...
DOT 3 Shipping Papers on-line e-learning cbt (computer based) ...ur training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the components of the basic description of hazardous material, general information required on the shipping paper, use of the HAZMAT Precedence Table, and general emergency response information. The proper identification, preparation, and transportation of  more...
DOT 4 Loading and Storage on-line e-learning cbt (computer based) ...ur training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers, loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This  more...
IATA 5 Limitations and Shipment Review on-line e-learning cbt (computer based) ...Department of Transportation (DOT) governs all modes of transportation in the U.S., including air transportation. The DOT has a set of regulations pertaining to the shipment of hazardous materials (dangerous goods) known as the Hazardous Materials Regulations (HMR). This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will  more...
Construction Safety Orientation on-line e-learning cbt (computer based) This course is designed to inform new construction workers and site visitors in and around construction sites of the potential hazards and safe work practices associated with the construction industry. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize hazards commonly found at construction sites recall safe construction work  more...
Defensive Driving on-line e-learning cbt (computer based) This one-hour course will provide simple defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define defensive driving recognize accident prevention methods identify the importance of seat belts describe the facts concerning the impact of  more...
Emergency Disaster Preparedness on-line e-learning cbt (computer based) ...nless otherwise directed by your employer, police or fire department officials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. discuss the purpose and scope of an emergency response plan describe the purpose and scope of an emergency evacuation plan recall the actions to take in specific emergency situations describe the purpose  more...
SAP R 3 4 6 AR Accountant on-line e-learning cbt (computer based) The SAP R/3 4.6 AR Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be shown how the FI component is integrated in the R/3 System, how to create master data for a customer, and how to post invoices and incoming payments. Furthermore, he will be able to display and process customer documents, and will be shown the  more...
SAP R 3 4 6 AP Accountant on-line e-learning cbt (computer based) This SAP R/3 4.6 AP Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. and how the FI component is integrated in the R/3 System. It also shows you how to create master data for a vendor and how to post invoices and outgoing payments. Furthermore, it will show how to display and process vendor documents. You will also be shown the  more...
SAP R 3 4 6 Financial Accountant on-line e-learning cbt (computer based) This SAP R/3 4.6 Financial Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. It provides the student with an overview of the key components of R/3 Financial Accounting that affect financial accountants - namely the enterprise structure and master records. Furthermore, the trainee is provided with a structured introduction to the  more...
Employee Performance: Managing Difficult People on-line e-learning cbt (computer based) In "Employee Performance: Managing Difficult People " you will learn to develop the skills needed to address a difficult person according to their specific behavior. In this course you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the  more...
Moving from Technical Professional to Manager: Managing the IT Department on-line e-learning cbt (computer based) With management and team fundamentals in place this course gives an overview of some typical areas of IT management and some of their related issues. Beginning with networks and network issues the course then goes on to look at strategies for purchasing and rolling out new hardware and software across the IT department. It then teaches the value of E- Commerce in general as well as how to  more...
Essentials of Management: Creating a Positive Workplace on-line e-learning cbt (computer based) In Essentials of Management: Creating a Positive Workplace students learn techniques for encouraging positive behavior on the job as well as the best methods for addressing negative attitudes. In addition students learn how to apply guidelines for creating a fun atmosphere throughout their office department or division.  more...
From Bartending Pros
Bartending the Easy Way Online on-line e-learning cbt (computer based) ...esses and novice bartenders, also. According to the U.S. Department of Labor Bureau of Labor Statistics Occupational Outlook Handbook, 495,000 U.S. citizens were employed as bartenders in 2006. With those statistics, it is no wonder that this class is so popular. Bartending the Easy Way will leave you with a thorough understanding of how the bar business works, the ethics of serving  more...
From 123-CBT Computer Based Training
PDM and SAP R 3 PDM Introduction on-line e-learning cbt (computer based)cd rom ...nce The following audiences are targeted: Managers and department managers; employees from departments working with Product Data IT Management. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13170:  more...
Brand Management Developing a Brand Strategy on-line e-learning cbt (computer based)cd rom ...this simulation, you are a Brand Manager in the Marketing Department of Avenport, an Icon-owned company that makes automobiles. You are specifically responsible for managing the Qualera, which is the upscale, luxury car manufactured by Avenport. You will meet with your assistants, Jennifer Webber and Matt Engles, who perform research duties and aid in preparing presentations for marketing team  more...
Sales Skills Prospecting Addressing Needs on-line e-learning cbt (computer based)cd rom ...ne of security products. Kevin and Cindy have been in the department for nearly six months, and while they both have been given their own client lists, they are having problems acquiring new clients. As their peer, you need to help them learn how to discover new clients by explaining prospecting, networking, and the basics of making a sales call. Unit 3: Connecting with Your Clients (0.5 - 1  more...
Sales Skills Developing a Winning Strategy on-line e-learning cbt (computer based)cd rom ...sperson and one of your co-workers in Icon's Web Services Department. Crystal has just been assigned to handle Shaunessey Imports, a potential client that is looking for a website design service. She is uncertain about how to consult with her client's representatives about the company's needs. As her peer, you must use the steps of the consulting strategy to help her develop a sales proposal  more...
Consulting Skills Building Consulting Relationships on-line e-learning cbt (computer based)cd rom Consulting Skills: Building Consulting Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine  more...
Consulting Skills Serving as an Internal Consultant on-line e-learning cbt (computer based)cd rom Consulting Skills: Serving as an Internal Consultant explains consulting roles and the skills required to succeed as an internal consultant. It identifies the processes for resolving conflict, making ethical decisions, and overcoming resistance to change as an internal consultant. Learn To Identify the advantages of internal consultants.  more...
Strategic Management Establishing Strategic Focus on-line e-learning cbt (computer based)cd rom ...in the robotics division of Icon. For several years, your department has had success producing robots for manufacturing and industrial companies. Recently, Icon's top management team has determined that it would be in the company's best interests to change directions and specialize in consumer products. As a Vice-President of Sales, you have been appointed as the leader of this strategic team.  more...
Competitive Intelligence Researching Online on-line e-learning cbt (computer based)cd rom ...n Anderson, the Technology Trainer in the Human Resources Department of Icon's Computing Hardware and Software Division in San Francisco. She will discuss with you the fundamentals of using the Internet to increase your organization's competitive intelligence. Under Kristin's tutelage, you will identify the guidelines to follow and recognize the pitfalls to avoid when using the Internet to  more...
Managing Business Risk Risk Assessment Control on-line e-learning cbt (computer based)cd rom ...ce for this program is Team Leaders, Directors, Managers, Department Heads. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Risk Identification (0.5 - 1 hour) Identify environmental risk sources.  more...
Managing Business Risk Financing Contingency Planning on-line e-learning cbt (computer based)cd rom ...ce for this program is Team Leaders, Directors, Managers, Department Heads. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Risk Financing Methods (0.5 - 1 hour) Identify the dimensions of risk financing.  more...
SAP R 3 PDM Product Development on-line e-learning cbt (computer based)cd rom ...nce The following audiences are targeted: Managers and Department Managers; Employees from the departments working with Product Data IT Management. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13173:  more...
Business Code of Conduct Sarbanes Oxley Act on-line e-learning cbt (computer based)cd rom ...ion committees. Audience: Employees within a finance department, managers, and executives throughout an organization. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits HRCI credits: 1 Hour Language Options: US English Total Learning Time: 1 hour Objectives: Unit 1: Sarbanes-Oxley and SEC Rules (1 hour) Identify important areas  more...
International Business Essentials The Global Business Environment on-line e-learning cbt (computer based)cd rom ...onita Goodson, a Personnel Manager in the Human Resources Department of Icon's Financial Services Division in New York. One of Bonita's responsibilities is to ensure that any Icon employee who is going to work internationally is prepared for the cultural differences he or she will encounter. Today, she is going to talk to you about the different cultural orientations you should be aware of when  more...
International Business Essentials Succeeding as a Global Manager on-line e-learning cbt (computer based)cd rom ...ffective reengineering. Identify ways a Human Resources department can facilitate competitive advantage. Identify characteristics of a global manager. Identify methods for selecting candidates for international managers. Follow steps managers can take to solve problems cross-culturally. Implement strategies that global managers can use when managing cross-cultural conflict. Audience:  more...
Oracle SQL for End Users--Part 1 on-line e-learning cbt (computer based)cd rom ...lopment life cycle. Match components of the EMPLOYEE and DEPARTMENT entity relationship model with their description. Define structured query language (SQL). Match SQL statement types with their appropriate SQL commands. Identify the capabilities of the Oracle implementation of ORDBMS and RDBMS. Match database column values with their data types. Match the names of the three tables used  more...
Self Development Increasing Your Assertiveness on-line e-learning cbt (computer based)cd rom ...rces Assistants. Since Carla works in the Human Resources Department, she has been exposed to many different types of behavior styles. Through your questions and her answers, Carla will share her knowledge with you about behavior styles, the benefits of assertive behavior, and the factors that enable you to communicate assertively. Unit 2: Enhancing Self-Esteem (0.5 - 1 hour)  more...
Self Development Positively Influencing Others on-line e-learning cbt (computer based)cd rom Self-Development: Positively Influencing Others offers the student an overview of the information required to influence others through nonverbal communication and language, and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively, understanding Satir modes and sensory systems, building rapport, and  more...
Self Development Developing Rapport Through Communication on-line e-learning cbt (computer based)cd rom ...relationships with some of the established leaders of the department. In order to achieve a good relationship with Kathy, you will need to adapt to her while communicating, encourage her to communicate with you, handle any conflict that may arise, and ask for clarification. Unit 2: Enhancing Connections (0.5 - 1 hour) Identify qualities that help you make a positive  more...
Time Management Overcoming Challenges on-line e-learning cbt (computer based)cd rom ... Susan Cole, a Sales Manager in Icon's Telecommunications Department. In her years at Icon, Susan has become very adept at minimizing unnecessary distractions and making her meetings very productive. Through Kathy's questions and your answers, you will increase your understanding of ways to minimize interruptions from visitors and co-workers, and you will learn some steps to making your  more...
Moving from Technical Professional to Mgr Series Getting Started on-line e-learning cbt (computer based)cd rom ...ional areas of an IT organization. Identify typical IT department goals. Identify the cornerstones of successful IT management. Identify types of planning carried out by managers. Identify functions involved in organizing and staffing the IT department. Identify key personal skills for an IT manager. Identify ways an IT manager maintains team direction. Identify key  more...
SAP R 3 v4 6 AR Accountant on-line e-learning cbt (computer based)cd rom ...arn how to use the R/3 System, employees of the Financial Department, with emphasis on AR Accountants, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English  more...
SAP R 3 v4 6 AP Accountant on-line e-learning cbt (computer based)cd rom ...se who need to learn how to use the R/3 System, Financial Department employees with emphasis on AP Accountants, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American  more...
SAP R 3 v4 6 Financial Accountant on-line e-learning cbt (computer based)cd rom ...se who need to learn how to use the R/3 System, Financial Department employees, and members of project teams (organizational and conceptual phases). There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 4 to 6  more...
Business Travel Safety Domestic Travel on-line e-learning cbt (computer based)cd rom ...national. Walter Jenkins, a new Account Executive in your department, is preparing for his first out-of-town sales call. Walter is a recent college graduate, and this will be his first trip as an Icon employee. As his manager, it is your responsibility to make sure that Walter is prepared for his trip and comfortable with the situation that he will be in. This is an informal discussion, and  more...
Business Travel Safety International Travel on-line e-learning cbt (computer based)cd rom ...e selected by Icon's Board of Directors to represent your department in forthcoming global negotiations. Your position is important and high profile, so Icon has managed most of your travel insurance. Since you will travel internationally, Dean has agreed to discuss elements of international travel preparation and safety with you. Unit 2: International Travel Transportation (0.5 - 1.5 hours)  more...
Creativity Innovation Fostering a Ceative Environment on-line e-learning cbt (computer based)cd rom ...ole, a Human Resources Advisor with Icon's Human Resource Department. Susan recently spearheaded an effort to recruit a greater number of creative employees for Icon's Marketing Department, and she feels strongly about the importance of hiring such individuals. Susan also has information on how to retain good employees. Through a series of questions, Susan will test your knowledge of  more...
Creativity Innovation Promoting Team Creativity on-line e-learning cbt (computer based)cd rom Creativity and Innovation: Promoting Team Creativity offers the student information required to organize creative teams, conduct effective team sessions, and avoid roadblocks to team creativity. The program covers activities that can be used to increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of  more...
Financial Management Understanding Financial Statement on-line e-learning cbt (computer based)cd rom ...ence: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits: 0.20 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1:  more...
Financial Management Financial Planning Forecasting on-line e-learning cbt (computer based)cd rom ...ence: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits: 0.20 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1:  more...
Financial Management Cash Analysis Management on-line e-learning cbt (computer based)cd rom ...ence: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits: 0.20 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1:  more...
Financial Management Analyzing Financial Statements on-line e-learning cbt (computer based)cd rom ...ence: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits: 0.20 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1:  more...
Financial Management Inventory Costing Depreciation on-line e-learning cbt (computer based)cd rom ...ence: Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology. Deployment: Self-Study Accreditation: CEU credits: 0.20 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 3 hours Objectives: Unit 1:  more...
Business Accounting Accounting for Stockholders Equity on-line e-learning cbt (computer based)cd rom ...ave been recently hired by Icon to work in the Accounting Department, and as part of your training, for the position, Don will ask you a series of questions to evaluate your knowledge of the fundamentals of issuing stock and the role it plays in the company's accounting. Unit 2: Fundamentals of Stockholders' Equity (0.5 - 1 hour) • Match the equity terminology to  more...
Budgeting Creating Analyzing a Budget on-line e-learning cbt (computer based)cd rom ...eth Thomas, a Budget Analyst in Icon's Financial Services Department, to discuss how different parts of a budget are compiled. Since the main goal for your meeting with Elizabeth will be increasing your understanding how a budget is put together, she'll be asking you a series of questions on both the parts of a budget and the process for putting a budget together. Through her questions and your  more...
Economics Foundations of Macroeconomics on-line e-learning cbt (computer based)cd rom ...e applying for the position of assistant in the Economics department. Elizabeth will be asking you some questions about unemployment, inflation, and government policies to explore your knowledge of macroeconomic issues. Unit 2: Economic Growth and Performance (0.5 - 1 hour) Identify the factors that stimulate economic growth. Differentiate  more...
Interpersonal Communication Telephone Skills on-line e-learning cbt (computer based)cd rom ...s. You are trying to discover why your company's Shipping Department did not deliver an order to one of your company's product vendors. You must identify various callers' needs and use professional telephone skills to address each caller appropriately. Unit 3: Inbound Calls (0.5 - 1 hour) Use screening methods. Create an effective voice mail  more...