Online Department eLearning Training

Legal Transcription Training This unique and totally on-line program teaches you to do legal transcription and legal secretarial work. The need for legal support staff increases with the litigation processes so prevalent now. Administrative law (local, state and federal government) requires massive record-keeping. Much of that information is related to recorded hearings. The Department of Labor notes the requirement for  more...

Understanding Budgeting and Finance: Preparing your Budget MAXIM TRAINING Planning and submitting a budget for the first time can be a daunting task. Many of us approach our first budget with little or no formal training. It can be a nightmare! Effective budgeting is crucial to both you and your department. And because it's important, it's vital you budget properly. Too many managers make half-hearted attempts and then wonder why ACTUAL spend is nothing  more...

Leadership and Team Development: The Effective Leader MAXIM TRAINING This course will make you a more effective leader - whether you're responsible for leading a project, a team, a a department or even a company! Whatever your role, we're assuming you must lead people in order to achieve results. This course focuses on ACTION you can take to ensure people follow you so you get results.  more...

Employee Performance: Managing Difficult People Employee Performance: Managing Difficult People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's  more...

Excellence in Service: Establishing Service Standards In Excellence in Service: Establishing Service Standards, participants will learn what customers really want from their organization and how they evaluate your service, as well as how to create and implement effective service standards. In addition, participants will learn how to monitor service standards and how to correct problems that cause service to fall below those standards.  more...

The Retail Industry Overview Version 2 ...sses such as automobile dealers, retail gas stations, and department stores. Over the years, it has gone through various sales-channel shifts, from catalog sales to online selling. Yet, throughout these changes, the brick-and-mortar stores have remained strong. In today's retail environment, consumers want the best of all worlds, where quality, convenience, and low cost meet.This course  more...

Identifying Your Customer s Expectations Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate  more...

Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere. It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will  more...

Bridge The Expectations Gap You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how  more...

Leading A Customer-Focused Team The quality of your customer service is in the hands of the people who deliver it. As their leader it's your responsibility to give them the direction, resources, and support they need to succeed. This course shows you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work  more...

Managing a Customer-focused Department Simulation ...tatives meet this demand. The Managing a Customer-focused Department Simulation is designed to help managers, supervisors, and team leaders motivate, manage, and support customer service staff. Over the course of the simulation, participants will practice a series of customer service management skills, encompassing the objectives of delivering the essentials of customer service, obtaining  more...

Project IT Management Simulation - The Early Stages American Auto is a large automobile company that designs, manufactures, and markets cars and trucks worldwide. With its one price and no-haggle sales approach, the company has been very successful and continues to increase its customer base. To further simplify the buying process, American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for online  more...

Project IT Management Simulation - Design to Rollout American Auto is a large automobile company that designs, manufactures, and markets cars and trucks worldwide. With its one price and no-haggle sales approach, the company has been very successful and enjoys a continuous increase in its customer base. To further simplify the buying process, American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for  more...

Advanced Project Management Project Management Maturity In Advanced Project Management: Project Management Maturity, you will learn how projects are typically managed and what processes and tools usually exist at each of the five maturity level. You will also learn how to assess a department or organization s maturity level, obstacles that prevent attaining high maturity levels, and how executives can promote project management. Project managers who  more...

Teamwork and Emotional Intelligence ...ng more success. She was friendly with members of her own department and knew many other people throughout the organization. People often came to her for advice, and she had no trouble recruiting assistance when she needed it. Cassandra, who had kept her nose to the computer and kept pretty much to herself, was struggling to understand Elizabeth's popularity. When she questioned her team  more...

International Communications Simulation ...e, the parent company of two thriving retail chains one a department store, the other a members-only warehouse for bulk goods and specialty products. In your role as DMM, you will oversee the activities of a sizable buying staff and manage purchasing relations with manufacturers and suppliers worldwide. This simulation is based on the SkillSoft series "International Communications" and contains  more...

Transitioning From Technical Professional to Management ...s, the participant stands next in line for a promotion to department manager. Yet success isn't quite assured. Other employees in the department vie for the same position. Participants will have to outshine these competitors by demonstrating their qualifications to management before being selected as the final candidate. Then once promoted, the job has only just begun. Numerous challenges await  more...

Mentoring Essentials Simulation ...Team Leader for the Wireless Technology Group, a research department within The Research Company that focuses on collecting and analyzing data on wireless technologies. You are heading up a new research project that deals with forecasting advertising revenue for wireless communication tools over the next five years. While managing this project, you have also been assigned Tilly Newman, a new  more...

A New Manager s Role in the Company s Future ...eness of how your own work, and the work of those in your department, fits with the strategic vision of the company. You will also need to have a greater understanding of the impact that the output of your department can have on other parts of the organization. Complacency is the enemy of continuing business success and, as a manager, it is vital that you always look for ways in which to "do  more...

Leadership in Management Simulation ...d off, recently earning you a promotion to manager of the department. But with the new title comes new challenges--some from sources you may never have expected. But challenges like these are all part of moving into management and assuming the mantle of leadership. This simulation is based on the SkillSoft series "Moving into a Management Role" and contains links to the following courses:  more...

Energizing and Empowering Employees ...employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to cultivate employee energy as well as the reasons why it's important. It shows you not only the need to energize and empower employees, but also how to do so. Then you'll explore the role of communication in amplifying that energizing process. You will also learn  more...

Attracting Developing and Retaining Generations How can you create a work force that blends the skills and knowledge of all four contemporary generations? Members of the silent generation, baby boomers, Generation X, and Generation Next are attracted to companies for different reasons. They have a variety of developmental needs and are loyal for a variety of reasons. Managers, HR professionals, team leaders, department leads, and company  more...

Leading Silent Generation and Baby Boom Workers The two eldest generations of employees working today have unique needs and habits. Their experience and value sets are markedly different. Silent and baby boom generation workers cooperate well in some respects, but are capable of taking very different approaches to work-related issues. This course covers definitional material and applied management techniques concerning members of the silent and  more...

Leading Generations X and Next This course deals with the characteristics and needs of the two youngest generations in the work force--Generations X and Next. These two generations have quite different attitudes toward work and career development. The first lesson identifies the needs of younger people with regard to their unique position in modern markets, desire for flexibility, desired work rewards, and career development  more...

Cross-generational Workers in the 21st Century This course deals with preparing the work force generations (silent generation, baby boomers, Generation X, and Generation Next) for the workplace of the 21st century. The course's first lesson identifies the contributions each generational group makes to the workplace today. Contributions will center on the concepts of outlook, work ethic, and preferred leadership style. The second lesson in the  more...

Effective Delegation Simulation ...me first-time management responsibilities, serving as the department lead of a marketing team for First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is comprised of four scenarios; each will  more...

Management of the HR Process HRCI SPHR As HR moves into the twenty-first century, its role is becoming key in developing organizational strategy. As a result, it is crucial for HR professionals to have a working knowledge of other functional areas of the business, so that they can provide the operational and administrative support necessary to attract and retain qualified employees. This course explains how to strategically diagnose  more...

PrimeFinance The Ground Rules This course defines the relevance of finance for the nonfinancial manager. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .  more...

PrimeFinance The Financial Statements This course explains the core financial statements (income statement, balance sheet and cash flow statement) and how to interpret them. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .  more...

PrimeFinance Evaluating Performance This course describes appropriate managerial responses to an evaluation of liquidity, activity, profitability and solvency ratios. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .  more...

PrimeFinance Budgeting Matters This course describes how to relate budgeting and the key budgeting methods to a manager's work. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .  more...

PrimeFinance How to Budget This course describes how to interpret and control budgets. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .  more...

PrimeFinance Making Investment Decisions This course describes the decision points that support capital budgeting within an organization, and continues to explore how a range of techniques (including CVP, NPV, payback, IRR, and ARR) can be used to conduct short- and long-term project evaluations within this process. Department managers who need to take on budgetary responsibilities, input into business decisions and participate  more...

Managing Business Risk Risk Assessment and Control Managing Business Risk: Risk Assessment and Control teaches learners about risk identification and environmental scanning. Students will also learn about evaluation and control of risk within organizations and the methods for classifying various organizational risks. The target audience for this program is Team Leaders, Directors, Managers, Department Heads.  more...

Managing Business Risk Part 3 Managing Business Risk: Financing and Contingency Planning teaches learners how to identify the dimensions of risk financing and to identify the various categories of risk financing tools. Students will also learn about the major responsibilities of contract management and the importance of developing a business contingency plan. The target audience for this program is Team Leaders, Directors,  more...

Setting the Stage for IT Success ...n you do to bring together the diverse concerns of the IT department and top business managers? What are the best ways to convince management that your IT solutions are grounded in reality? Answers to these questions are presented in this course examining strategies that learners should know to understand the role of IT manager, to communicate successfully with management, and to bring about  more...

Developing a New-product Strategy ...r is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a new-product strategy for the products  more...

Union Awareness ...Department of Labor's Bureau of Labor Statistics, in 2004, 12.5 percent of wage and salary workers were union members--down from 12.9 percent in 2003. Why is membership declining? Perhaps the growing number of laws in place to protect workers prevents the necessity of unions, or perhaps the nature of the work itself has changed. Regardless of the decline, workers still have the legal right to  more...

Antitrust--Overview ...products and services. The Antitrust Division of the U.S. Department of Justice (DOJ) and the Bureau of Competition of the Federal Trade Commission (FTC) share responsibility for enforcing antitrust laws. This one-hour course enables participants to recognize the basic provisions of antitrust legislation and how they are enforced. Skillsoft's Legal Compliance courses are developed and  more...

Antitrust--Talking with the Competition ...petitive. The Federal Trade Commission (FTC) and the U.S. Department of Justice ("DOJ") have issued Antitrust Guidelines for Collaborations Among Competitors. This course explains competitor collaborations and outlines these guidelines and how they are applied. SkillSoft's Legal Compliance courses are developed and maintained with subject matter support provided by the Labor, Employment, and  more...

Workplace Hazardous Materials Information System ... regulations are administered by the Government of Canada Department of Health, commonly referred to as Health Canada. Supplier labelling and MSDS requirements are set out under the Hazardous Products Act and associated Controlled Products Regulations. This one-hour course covers information required through coordinated federal, provincial and territorial legislation. This course will acquaint  more...

DOT Drug and Alcohol Awareness ...ed to combat drug and alcohol abuse in the workplace. The Department of Transportation (DOT) interprets these laws and provides employers who are responsible for transportation employees with guidelines for setting up effective drug-free programs. These guidelines encourage employees and supervisors in the transportation industry to be vigilant of any coworkers who may display symptoms of  more...

DOT Security for Shipment of Hazardous Materials ...Department of Transportation (DOT), over 800,000 shipments of hazardous materials are transported in the United States every day. The materials shipped include those of chemical, petroleum, radioactive, explosive, and poisonous natures. Of the 800,000 shipments, almost 769,000 are transported by truck on the nation's roads, with the rest divided among rail, pipeline, water, and air. These  more...

DOT 1 Hazardous Materials Table ...is training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including definitions, an introduction to the nine Hazard Classes, and the HAZMAT Table. The proper identification, preparation, and transportation of hazardous materials impact everyone's safety. This training course may be used to meet the requirements for general  more...

DOT 2 Packaging and Labeling ...is training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including packaging, labeling, marking, and placarding. The proper identification, preparation and transportation of hazardous materials impacts everyone's safety. This training course may be used to meet the requirements for general awareness/familiarization training.  more...

DOT 3 Shipping Papers ...ur training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the components of the basic description of hazardous material, general information required on the shipping paper, use of the HAZMAT Precedence Table, and general emergency response information. The proper identification, preparation, and transportation of  more...

DOT 4 Loading and Storage ...ur training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including the interpretation of the segregation table, general guidelines for shipping papers, loading and unloading HAZMAT, and incident reporting requirements. The proper identification, preparation, and transportation of hazardous materials affect everyone's safety. This  more...

IATA 5 Limitations and Shipment Review ...Department of Transportation (DOT) governs all modes of transportation in the U.S., including air transportation. The DOT has a set of regulations pertaining to the shipment of hazardous materials (dangerous goods) known as the Hazardous Materials Regulations (HMR). This training course may be used to meet the requirements for general awareness/familiarization training. Your employer will  more...

Construction Safety Orientation This course is designed to inform new construction workers and site visitors in and around construction sites of the potential hazards and safe work practices associated with the construction industry. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize hazards commonly found at construction sites recall safe construction work  more...

Defensive Driving This one-hour course will provide simple defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define defensive driving recognize accident prevention methods identify the importance of seat belts describe the facts concerning the impact of  more...

Emergency Disaster Preparedness ...nless otherwise directed by your employer, police or fire department officials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. discuss the purpose and scope of an emergency response plan describe the purpose and scope of an emergency evacuation plan recall the actions to take in specific emergency situations describe the purpose  more...

SAP R 3 4 6 AR Accountant The SAP R/3 4.6 AR Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. The student will be shown how the FI component is integrated in the R/3 System, how to create master data for a customer, and how to post invoices and incoming payments. Furthermore, he will be able to display and process customer documents, and will be shown the  more...

SAP R 3 4 6 AP Accountant This SAP R/3 4.6 AP Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. and how the FI component is integrated in the R/3 System. It also shows you how to create master data for a vendor and how to post invoices and outgoing payments. Furthermore, it will show how to display and process vendor documents. You will also be shown the  more...

SAP R 3 4 6 Financial Accountant This SAP R/3 4.6 Financial Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System, Release 4.6. It provides the student with an overview of the key components of R/3 Financial Accounting that affect financial accountants - namely the enterprise structure and master records. Furthermore, the trainee is provided with a structured introduction to the  more...

Employee Performance: Managing Difficult People In "Employee Performance: Managing Difficult People " you will learn to develop the skills needed to address a difficult person according to their specific behavior. In this course you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the  more...

Moving from Technical Professional to Manager: Managing the IT Department With management and team fundamentals in place this course gives an overview of some typical areas of IT management and some of their related issues. Beginning with networks and network issues the course then goes on to look at strategies for purchasing and rolling out new hardware and software across the IT department. It then teaches the value of E- Commerce in general as well as how to  more...

Essentials of Management: Creating a Positive Workplace In Essentials of Management: Creating a Positive Workplace students learn techniques for encouraging positive behavior on the job as well as the best methods for addressing negative attitudes. In addition students learn how to apply guidelines for creating a fun atmosphere throughout their office department or division.  more...