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Departments Training Seminars and Classes
From Serebra Learning Corporation
Caring For Your Customers
   Learn how to establish effective customer relationships If YOU deal with customers either face-to-face or on the phone, you're the point of contact between customers and the organisation! It's your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in more...The Professional Teller: Understanding Banking Basics
The Professional Teller: Understanding Banking Basics gives the student an overview of the banking industry, the various departments in most banks, and the various services tellers perform. Additionally, the program covers the Federal Reserve System and the Federal Deposit Insurance Corporation, their roles in the banking industry, and their influence in everyday banking activities. more...Customer Relationship Management Implementing CRM
Customer Relationship Management: Implementing CRM introduces the student to the goals of CRM, the costs of CRM, and ways to modify operations costs to become customer focused. The program also details CRM pre-implementation strategies, the CRM implementation process, and tactics used to test CRM. This series is intended for managers, supervisors, customer service representatives, and anyone more...Customer Relationship Management eCRM
Customer Relationship Management: eCRM introduces the students to managing customer relationships over the Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. This series is intended for managers, supervisors, customer service representatives, and anyone within an more...Managing Cross-Functions
...environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains. These developments place a premium on managers implementing new strategies to more...Setting the Stage for IT Success
How have the responsibilities of IT professionals changed over time? What can you do to bring together the diverse concerns of the IT department and top business managers? What are the best ways to convince management that your IT solutions are grounded in reality? Answers to these questions are presented in this course examining strategies that learners should know to understand the role of IT more...e-Business Part 6 Working with Employees
This course covers establishing acceptable use policies, email etiquette, company-employee communication and employee-employee communication. Finally, it needs to cover guidelines for building the Intranet and establishing document sharing. Technical Manager, Business Manager, Project Managers who have an understanding of business principles and knowledge of how to use a browser. The sixth course more...Oracle 11i Procure-to-Pay Fundamantals Part 4
This course provides an understanding of the key implementation issues in Oracle Payables applications. In addition, you will also learn how Payables fits into Oracle's e-Business Suite of applications. The target course audience is Functional Implementers. It is recommended that individuals take the first three courses in the series or have equivalent knowledge. more...SAP R 3 3 0 Fundamentals
Now you can learn the functionality and capabilities of the SAP R/3 3.0 System, designed for the open system environment, as well as understand the advantages for business and the user. This course will help you differentiate between each integrated application module of the SAP R/3 3.0 system. Through the use of examples of system functions, you will get the user's perspective of the more...
From 123-CBT Computer Based Training
SAP R 3 v4 x MM Inventory Management
 ...t.
Purpose of Inventory Management.
Cooperation between Departments.
Goods Receipt for a Purchase Order.
Movement Types.
Material Master Record.
Material Master Record.
Maintenance and Areas of Application.
Stock Types.
The Different Goods Movements.
With Reference Document.
Without Reference Document.
External Goods Receipt.
Goods Issues.
Transfer Postings.
Stock Transfers.
more...PDM and SAP R 3 PDM Introduction
...argeted: Managers and department managers; employees from departments working with Product Data IT Management. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide
the education which will ensure most productive study of course 13170: 12749, SAP R/3 Fundamentals and course more...SAP R 3 PDM Product Development
...ted: Managers and Department Managers; Employees from the departments working with Product Data IT Management. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI), as well as basic knowledge of the SAP R/3 system. The following courses provide the education which will ensure most productive study of course 13173: 12749, SAP R/3 Fundamentals and course more...Oracle 11i Procure to Pay Part 4
... Identify options for distributing an invoice to multiple departments.
Identify payment-related tasks that you can perform using Payables.
Identify options to set up a bank account.
Set up a bank account.
Audience:
This course is targeted at Functional Implementers.
Deployment:
e-Learning/Self-Study
Language Options:
US English
Total Learning Time:
6 hours
more...Career Development Developing a Career Strategy
Career Development: Developing a Career Strategy offers the student an overview of how to define career aspirations, develop career goals, and create effective career strategies. The program covers in detail how to identify personal preferences, develop skills to help career advancement, and explore career options. It also describes the stages of career development and explains guidelines for more...SAP R 3 Workflow Architecture
...at the following target groups: Employees of the relevant departments Employees in Development Employees in R/3 Basis It is assumed that course 11166 SAP Fundamentals and course 12272 Working with SAP R/3 are known. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language Options American English more...SAP R 3 PP Production Order
...enced employees from various technical and administrative departments. This course is also directed to support controlling, manufacturing planning, job preparation and other areas of production logistics. There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language more...SAP R 3 PP Prod Order Processing Capacity Planning
...enced employees from various technical and administrative departments. The course is also directed to support controlling, manufacturing planning, job preparation and other areas of production logistics. There are no prerequisites for participating in the course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language more...Interpersonal Communication Telephone Skills
Interpersonal Communication: Telephone Skills will help you develop the skills needed to project a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult more...Customer Relationship Mgt Implementing CRM
...testing CRM strategies. Match departments affected by CRM to the changes those departments will experience. Sequence the steps for implementing CRM. Audience This series is intended for managers, supervisors, customer service representatives, and anyone within an organization who wants to better understand the techniques of building more...Customer Relationship Mgt eCRM
...net. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. Learn To Identify the features of eCRM. Identify ways to overcome the disadvantages of eCRM. Identify eCRM opportunities for automating a more...Leadership Development Leading the Way
...th the heads of the Operations, Marketing, and Production Departments to discuss the company's mission statement and vision. Unit 3: Communicating with Followers (0.5 - 1 hour) Understand why the follower is a critical part of the leadership process. Communicate effectively with followers. Use effective listening skills. more...Facilitation The Facilitation Process
... Assistants. John has served as a facilitator for several departments at Icon. Today, John will give you a series of exercises that require you to think about how you should prepare to facilitate. Unit 3: Guiding the Meeting (0.5 - 1 hour) Open a meeting effectively. Apply techniques to ensure that every team member participates. more...Total Quality Management Fundamentals
In Total Quality Management Fundamentals you will learn concepts and the history of Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change more...Coaching Building Relationships
...h them to work more effectively with employees from other departments within their division. To do this, you will need to establish relationships with the employees, effectively communicate expectations and feedback to them, and determine what motivates them in order to build their morale. Unit 2: Coaching Diverse Employees (0.5 - 1.5 hours) Correlate the correct more...HIPPA Security Awareness Part 1 Intro for End Users
...aff of Human Resources, Business Associates, and Benefits departments. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: HIPAA Security Introduction (1 - 2 hours) Identify the aims of the HIPAA Security Rule. more...HIPPA Security Awareness Part 2 Security Safeguards for Practitioners
...iates, including managers of Human Resources and Benefits departments. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Administrative Safeguards and Policies (0.5 - 1 hour) Identify key areas addressed by administrative safeguards. more...Team Participation Decision Making in Teams
...o identify what type of system will be beneficial to your departments. The idea has been presented to implement a better system to analyze the return on investment from the company's advertising. Unit 3: The Consensus Process (0.5 - 1 hour) Identify four tasks that prepare teams to use consensus. Describe how to create a consensus-oriented more...SAP R 3 3 0 Fundamentals
...stem and its capability to surpass the boundaries between departments within a company.
Understand how the integrated R/3 3.0 modules work together and support the individual departments in an organization.
Describe the menu structure of the graphical user interface (GUI) and how it is used with the aid of a mouse, keys and function keys.
Understand how a complete business management more...SAP R 3 Workflow Scenario
... Audience This course is for employees of the relevant departments, employees in development, and employees in R/3 Basis. Prerequisite knowledge of Course 12272 Working with SAP R/3. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language Options American English Total Learning Time 3 to 4 more...E-Business Part 6 Working with Employees
...aking. a Identify the benefits of an intranet for departments within an organization. a Identify the role of knowledge management applications in the development of business strategies. a Identify features of knowledge management. a Identify ways knowledge management uses e-Business technology to market to consumer devices. Audience Technical Manager, Business more...Mentoring Implementing a Formal Mentoring Program
...ed a new mentoring policy that requires all divisions and departments to create a mentoring program. As a Human Resources Representative working on a team to familiarize departmental heads with the new policy, you are meeting with Ronald and Mary to help them understand what mentoring entails. Your goal is to convince them of the importance of establishing a mentoring program by explaining the more...Organizational Behavior Organizational Group Dynamics
...embling bright and creative individuals from a variety of departments to form a brainstorming team. Its purpose is to generate ideas in a non-critical environment. You've chosen Amy and Josh to spearhead the group and have invited them to your office to coach them as leaders. Unit 2: Organizational Processes (0.5 - 1 hour) Match the primary communication styles with more...
From The Virtual Training Company
Adobe PageMaker 6 5 Advanced
...ooking for employment within corporate desktop publishing departments, learning PageMaker is a must. In Virtual Training Company's PageMaker 6.5 Advanced tutorial, author Diane Presler begins by making you comfortable with the PageMaker environment and the basics. She then systematically guides you through more complicated areas by teaching you advanced typography, advanced color management, more...
From Backup Training Corporation
Respiratory Compliance
This course explains how contaminants harm the body, what types of contaminants exist, types of respiratory equipment, and how to start a respiratory compliance program at your police department. Also explained are OSHA and NIOSH regulations that pertain
Respiratory Compliance ( 2 hour course ) Instructed by Jeff Walker
This course explains how contaminants harm the body, what types of more...
From Sessions Online School of Design
Advertising Design Course
 ...he United States, and learn about the different roles and departments in an ad agency. Thinking about going it alone? You'll look at some of the key attributes required for success as a freelancer. The fundamentals of form, function, and consumer behavior are discussed, as well as persuasion techniques such as motivation, organizing your message, communicating with images, tapping into more...
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