Online Describes eLearning

Administrative Professionals Common Administrative Support Tasks ...strative professional will perform regularly. This course describes common administrative support tasks. Specifically, it covers the stages of the records management life cycle and details the different types of classification systems used for sorting records. The course also discusses the key tasks involved in arranging business travel, including considerations for international travel.  more...

Screening Applicants for Interviewing Screening Applicants for Interviewing Finding the right person for the job takes a lot of work, and much of this work is done prior to the actual interview. Before you can even start looking for candidates, you need to create a description of the job you want to fill. How would you interview someone if you didn't know the responsibilities required for the job? A good job description, based  more...

Talent Management Basics Talent Management: Basics Would you be able to define talent management if someone asked you what it was? And would you be able to explain why it should be a top priority for organizations? Talent management focuses on recruiting, hiring, developing, and retaining the right talent to drive an organization's performance. This course helps clarify talent management's key role in helping an  more...

Talent Management Planning Talent Management: Planning Have you ever asked yourself how well your department or division manages talent? To determine this, you need to have a clear understanding of how your organization defines its workforce requirements and what processes are in place for attracting, developing, and retaining the right people. Then you can create a plan for meeting your talent needs that align with  more...

Talent Management Acquiring Talent Talent Management: Acquiring Talent Attracting and selecting talented individuals is key to the success of any organization. Once you've defined what the 'right' talent is for your particular area, you need strategies and tactics for attracting, recruiting, and selecting talented people. Talented people are drawn to an organization for numerous reasons, including the organization's image or  more...

Talent Management Developing and Engaging Talent Talent Management: Developing and Engaging Talent Organizations depend on talented employees to help them achieve their goals. But without a talent management strategy focused on keeping these employees engaged, they may be sending out resumes rather than working to achieve those goals. Employee engagement and commitment are key success factors for any organization. This course describes how  more...

Managing a Diverse Team Managing a Diverse Team The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity is,  more...

HR s Strategic Role in the Organization HRCI SPHR ...ganization to successfully achieve its goals. This course describes how to guide and lead the change process, how HR can impact regulations and legislations, and the role of HR in risk management and building strategic partnerships. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources  more...

Management of the HR Process HRCI SPHR ...cally diagnose the organization and how to plan in HR. It describes how to measure and evaluate HR's contributions to organizational effectiveness. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Strategic  more...

Forming Project Teams for Six Sigma ...ehavioral practices that are critical to team success. It describes how to enable teams using training, timetabling, and technology, and offers vital tips for the first team meeting and all subsequent meetings. Acknowledging that today's organizations increasingly rely on virtual teams that cross geographic and cultural barriers, the course equips you with strategies for meeting the unique  more...

Tools for Planning and Managing Six Sigma Project Opportunities Tools for Planning and Managing Six Sigma Project Opportunities ASQ Six Sigma Green Belt (SSGB) In many situations your results are only as good as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams  more...

Statistics and Probability in Six Sigma Statistics and Probability in Six Sigma ASQ Six Sigma Green Belt (SSGB) Six Sigma bases its analysis and findings on the facts and figures at hand. Statistical studies and probability are the key tools that Six Sigma teams use to measure and analyze issues that are identified in the early stages of Six Sigma projects. This course explores basic statistical concepts that apply to Six  more...

Configure Windows Vista Environments Configure Windows Vista Environments Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Microsoft has added several new features to the Windows Vista desktop environment, among them the new Aero Glass user interface and the addition of the Windows Sidebar which displays and organizes gadgets. This course describes Windows Vista management  more...

Windows Vista Users and Groups Windows Vista Users and Groups Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator The use of user and group accounts is fundamental in any network environment for both security and ease of administration. This course describes the types of user and group accounts available for Windows Vista clients, explains how to manage them, and covers best  more...

Windows Vista Maintenance and Optimization Windows Vista Maintenance and Optimization Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator An optimized operating system runs at peak performance and helps to ensure that applications and hardware perform as they are designed to. Windows Vista has many tools to help achieve the goal of an optimized system along with monitoring tools that help ensure  more...

Emergency Response and Spill Control HAZWOPER ...Response and Spill Control (HAZWOPER) This training describes how to respond to various emergency situations and describes control of situations both by the workers involved and by trained emergency personnel. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define "hazardous materials", recognize where  more...

Cryogenic Safety Cryogenic Safety Cryogenic materials are commonly used in the workplace for a variety of purposes, such as refrigeration, medical applications, and rocket propulsion. Due to their extremely cold temperatures, cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to  more...

Cisco CVOICE 8 0 Path Selection Calling Privileges Cisco CVOICE 8.0: Path Selection & Calling Privileges Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Path selection is one of the most important aspects of a well-designed VoIP system. High availability is desirable so that there is usually more than one path for a call to take to its final destination. Multiple paths  more...

Dealing with Irrational Customers and Escalating Complaints Dealing with Irrational Customers and Escalating Complaints Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This  more...

Workplace Conflict Strategies for Resolving Conflict ...h other conflicts you may face in the future. This course describes techniques you can use to deal effectively with a conflict situation. You'll learn that an important first step is to define the conflict by clarifying the issues surrounding it. You'll also find out about the importance of describing the conflict to the other party in a way that doesn't make them defensive. In addition, the  more...

Workplace Conflict Recognizing and Responding to Conflict Workplace Conflict: Recognizing and Responding to Conflict Conflict can have many causes disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it's critical to be able to deal with them successfully. If you avoid conflict that requires quick, decisive action, or if  more...

Business Grammar Common Usage Errors Business Grammar: Common Usage Errors When do you use who's or whose? And when should you choose less rather than fewer? Understanding the subtle variations in meanings of such words ones that are often misused or confused is important if you want to write clearly and professionally. This course describes how to use commonly confused words correctly, including word pairs that sound alike and  more...

Cisco CVOICE 8 0 SIP MGCP Signalling Protocols ...lable, resilient, and secure SIP environment. This course describes how to configure SIP. It explores the features and functions of the SIP environment, including its components, how these components interact, and how to accommodate scalability and survivability. The Media Gateway Control Protocol (MGCP) enables the remote control and management of voice and data communications devices at the  more...

Cisco CVOICE 8 0 VoIP Call Legs ...d administrators in delivering voice traffic. This course describes the challenges of integrating a voice and data network and offers solutions for designing a VoIP network for optimal voice quality, fax, and modem transmission. Successful implementation of a VoIP network depends upon the correct application of dial peers, the digits that the dial peers match, and the services that they  more...

Antitrust - Trade Associations ...trust legislation as it applies to trade associations and describes how such associations can avoid antitrust violations. Competitors join a trade association to pursue a common business purpose. This makes such associations especially susceptible to antitrust investigation under federal and state laws, such as Section 1 of the Sherman Act and Section 5 of the Federal Trade Commission Act.  more...

Getting Results without Direct Authority Reciprocity Getting Results without Direct Authority: Reciprocity One way to get results without authority is to leverage the law of reciprocity. For example, you help someone with a difficult analysis and that person in turn helps you put together a presentation. Or you support a colleague in a meeting, and later you get a key role in that colleague's project. For any trade to be successful, though,  more...

Getting Results without Authority Persuasive Communication Getting Results without Authority: Persuasive Communication Communicating persuasively is key when you want to get results in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the sincerity of your concern for addressing the other person's interests, will help smooth the way to  more...

Problem Solving Digging Deeper Problem Solving: Digging Deeper Norman Vincent Peale, who stressed the need for analyzing a problem at a granular level, once said, 'When a problem comes along, study it until you are completely knowledgeable. Then find that weak spot, break the problem apart, and the rest will be easy.' A fact-based, honest analysis happens at two key steps in the problem-solving process: first when you  more...

FMLA Leave and More ... and Medical Leave Act (FMLA) and other laws. This course describes the family- and health-related situations that trigger an employee s eligibility to take leave under the FMLA. It also explores the other types of leave which are protected by law and examines the criteria for leave entitlement. This course incorporates the FMLA regulations issued by the U.S. Department of Labor which took  more...

Business Grammar Working with Words Business Grammar: Working with Words Do you remember what prefixes and suffixes are? Do you know how to form plurals and possessives correctly in your business writing? Are you confident when it comes to spelling? This course explains how to use words correctly, including some key rules on how to spell correctly. It covers rules for properly constructing prefixes and suffixes. In addition,  more...

Business Grammar Punctuation Business Grammar: Punctuation Do you know when to use commas in a sentence? Do you know when it's better to use a semicolon rather than a colon? And what's the difference between parentheses and brackets, or between the hyphen and the dash? Knowing the answers to these questions will ensure that you're using punctuation correctly in your business messages. And by doing so, you'll convey a  more...

Business Writing How to Write Clearly and Concisely Business Writing: How to Write Clearly and Concisely People who have no problem communicating clearly when they speak sometimes struggle to make themselves understood when they write. That's because the ability to write clearly and concisely is a skill that requires effort to master. Acquiring this skill gives you the tools to create effective business documents for readers who lack the time  more...

Business Writing Editing and Proofreading Business Writing: Editing and Proofreading When it comes to business writing, most individuals don't really appreciate the importance of editing and proofreading a document before sending it. But have you ever distributed a document or message only to find later that you forgot to include a key point or correct an embarrassing spelling error? Reviewing is a crucial stage in the writing  more...

Interpersonal Communication Targeting Your Message Interpersonal Communication: Targeting Your Message Author and communication expert Anthony Robbins once said, 'To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.' In other words, understanding who you're talking to is as important as understanding what you're trying to  more...

Customer Service Over the Phone Customer Service Over the Phone Can you hear a smile over the phone? When you're providing customer service over the phone without the benefits of face-to-face interaction with your customer it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to  more...

Storm Water Pollution Prevention ...orm Water Pollution Prevention This one-hour course describes the nature and occurrence of storm water pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading  more...

Using Surveys to Measure Customer Satisfaction ... to cause most customer dissatisfaction.The second lesson describes the various survey methods and explains the situations for which each is the most suited. With this knowledge, you will be able to choose the method that will achieve the maximum response for you within the constraints of available resources and time. The same applies to selecting the most appropriate sampling method, and what  more...

Bridge the Expectations Gap ...ompany is a delight or a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company. Perhaps policies that impact on customer service are set without input from either the customers themselves, or the frontline employees who are the best qualified to know what customers want. Maybe your company's advertising is  more...

DOT Drug and Alcohol Awareness DOT Drug and Alcohol Awareness Drug and alcohol abuse by employees is a common cause of workplace problems, such as accidents and ineffective work practices, in the US today. These problems can affect profits and expose companies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in  more...

Workplace Safety Orientation ...iques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout; Confined Space Entry; Emergency Response; Respiratory Protection; Personal Protective Equipment; Hearing Conservation. The content in this course is designed to comply with the intent of the applicable regulatory  more...

Cisco CVOICE 8 0 Cisco Unified Communication Manager Cisco CVOICE 8.0: Cisco Unified Communication Manager Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) Cisco Unified Communications Manager Express provides call processing for Cisco Unified IP phones for small-office or branch-office environments. It enables the large portfolio of Cisco integrated services routers to deliver  more...

Conducting Coaching Sessions Conducting Coaching Sessions An important part of any coaching session is asking the right questions. When you do this, your coachees will be more focused, attentive, and proactive in finding their own solutions. But you need to know what questions to ask, and in what order. It helps to follow a structured approach that guides you from a broad understanding of what your coachee is trying to  more...

Building the Coaching Relationship Building the Coaching Relationship Establishing a positive and respectful coaching relationship is integral to the success of your coaching efforts. It lays the groundwork for accomplishing the goals you and your coachee set. This course highlights the importance of a strong coaching relationship. It describes how to establish rapport with your coachee by showing interest, finding common  more...

Site Control HAZWOPER ...describes measures designed to minimize your exposure to hazardous substances, and prevent the migration of contamination to "clean" areas of the site. OSHA requires that employees who work at hazardous material sites, or respond to spill emergencies, receive training to eliminate unnecessary risk of exposure to hazardous substances. The content in this course is designed to comply with the  more...

Cisco CVOICE 8 0 Cisco Unified Communications Manager Express Endpoints ...mmunications and QoS v8.0 (CVOICE v8.0) This course describes how to configure the Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP) endpoints in the Cisco Unified Communications Manager Express. The SCCP endpoints are defined as the Ethernet phones (ephones) and have SCCP directory numbers (ephone-dns) associated with them. The SIP endpoints are defined as voice  more...

Transitioning from Technical Professional to Management Transitioning from Technical Professional to Management Moving from being a technical professional to being a manager is a career change requiring a shift in focus. Technical professionals are largely self-directed, whereas managers work through other people. These and other role differences require that technical professionals who are transitioning into management prepare effectively for  more...

Strategies for Transitioning to Technical Management Strategies for Transitioning to Technical Management As you transition from being a technical professional to being a manager, your relationships with coworkers inevitably change. Before you were promoted, you were their colleague, but now you're expected to manage and lead them. How do you make the switch? This course describes strategies for establishing new relationships with former peers  more...

Portable Fire Extinguishers ...nguishers, and actions to take in the event of a fire. It describes when and how to use portable fire extinguishers to put out small fires. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: discuss the regulatory background for portable fire extinguishers, classify types of fires, identify types  more...

Cisco CVOICE 8 0 Call Routing Dial Plans ...mprehensive, scalable, and logical dial plan. This course describes call routing principles, discusses attributes of numbering plans for voice networks, addresses the challenges of designing these plans, and identifies the methods of implementing numbering plans. A dial plan is the central part of any telephony solution and defines how calls are routed and interconnected. A dial plan consists  more...

Enhancing Your Creativity Enhancing Your Creativity What makes a person creative? Do you consider yourself creative? Certain personal characteristics have been linked with creativity for example, a willingness to take risks, the ability to connect diverse ideas, and open-mindedness. And most important, perhaps, is believing that you are creative. Many people get stuck because they think 'I'm not a creative person.'  more...

Maximizing Team Creativity Maximizing Team Creativity Is creativity within everyone's grasp? Does creativity come naturally within a team, or is this a skill that some learn and others don't? Like anything, creativity and innovation can flourish when cultivated with the right tools. This course discusses how to maximize team creativity. It explores the conditions in the work environment that help encourage team  more...

Negotiation Essentials Planning for Negotiation Negotiation Essentials: Planning for Negotiation It's true that negotiating can sometimes seem a daunting task. But if you're properly prepared, you'll likely reach an outcome that benefits both you and the other party without too much stress. If you've ever gone into a negotiation without preparing, it's likely that you were reactive and unfocused, and you may have ended up with a less than  more...

Negotiation Essentials What is Negotiation Negotiation Essentials: What is Negotiation? Everyone has to negotiate at some point in his or her life. Strong negotiations skills can be survival skills, both in and out of the workplace. But being able to negotiate successfully requires that you understand some of the basic concepts of negotiation. Negotiation has been described in many ways getting what you want, reaching an agreement,  more...

Negotiation Essentials Communicating Negotiation Essentials: Communicating If you want to achieve a successful outcome in a negotiation, you need to communicate well. And this means not only being clear in how you deliver your message but also ensuring the other party feels understood. You need to actively and skillfully create a connection with the person you're negotiating with. Otherwise, you won't ever reach an agreement.  more...

Analyzing Your Use of Time Analyzing Your Use of Time Do you have too much time on your hands? With all of the pressures of modern life, so few people today do. In order to preserve your time, you have to know how to manage it. And the first step in learning how to manage time well is to understand how you make use of it now. This will help you determine where can you be more efficient. This course focuses on ways to  more...

Negotiation Essentials Avoiding Pitfalls in Negotiation Negotiation Essentials: Avoiding Pitfalls in Negotiation Negotiations can be tough. But keeping your wits through pressure and problems can lead to breakthroughs and success. Negotiations commonly fail because poor approaches and tactical blunders create additional stumbling blocks to overcome. Negotiators need to be aware of the kinds of actions or attitudes that can hinder the achievement  more...

Planning and Prioritizing Your Time Planning and Prioritizing Your Time Managing time effectively entails analyzing your goals, breaking those goals into tasks, and then prioritizing those tasks. This isn't always easy or clear cut, given the number of tasks you may need to complete. But if you set clear and measurable goals and then develop an effective to-do list, you'll find prioritizing your many tasks is easier. And, in  more...

Program Life Cycle and Benefits Management ...rategic goals that your program aims to meet. This course describes the program life cycle, including why it's important to organize programs into phases, the key distinctions between program and project life cycles, and how program benefits and governance are managed across the life cycle. Also covered are the activities carried out in each phase of the program life cycle, with examples from  more...

Selections and Layers in Photoshop CS3 Selections and Layers in Photoshop CS3 Adobe To harness the power of Adobe Photoshop CS3's digital manipulation tools, it is first necessary to understand the fundamental concepts of selecting portions of images, and isolating image components into layers. This course introduces the new Quick Selection tool and its refinement settings, and explains other selection tools including an  more...

Advanced Tools in Photoshop CS3 Advanced Tools in Photoshop CS3 Adobe Designers and photographers alike can use a variety of advanced Photoshop CS3 tools to enhance their images. This course explores the digital versions of techniques used in traditional photography darkrooms such as smudging, dodging and burning, and applying filters. It also demonstrates how Photoshop users can isolate or extract areas of an image by  more...

Measurement Assessment and Metrics Measurement: Assessment and Metrics ASQ Certified Manager of Quality/Organizational Excellence Manager of Quality / Organizational Excellence Were you ever in a situation where you started a new project and weren't sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is  more...

Cisco CVOICE 8 0 Gatekeeper Cisco Unified Border Element ...the need to manage global dial plans locally. This course describes the functions of a gatekeeper and explains how to configure gatekeepers to interoperate with gateways. It also gives an overview of the Cisco Unified Border Element and describes how to implement a Cisco Unified Border Element within an enterprise network. A Cisco Unified Border Element has the ability to interconnect voice and  more...

Cisco CVOICE 8 0 QoS Mechanisms ... problems that could lead to poor quality of service, and describes solutions to those problems. It also explains and evaluates the three generic models of implementing QoS. Differentiated services (DiffServ) is a multiple-service model for implementing quality of service (QoS) in the network. With DiffServ, the network tries to deliver a particular kind of service that is based on the QoS  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos ...ta preferential treatment over other traffic. This course describes the queuing architecture: traffic-policing, traffic-shaping, CBWFQ, and LLQ. Cisco AutoQoS represents two technologies, Cisco AutoQoS VoIP and Cisco AutoQoS for the Enterprise. These technologies simplify network administration challenges, reducing quality of service (QoS) complexity, deployment time, and cost in enterprise  more...

IT Project Management Essentials Testing Deliverables Closing IT Projects IT Project Management Essentials: Testing Deliverables & Closing IT Projects Because it's a significant point in an IT project, the closing phase has its own set of processes and activities. When a project manager carries out those activities and processes, he or she can demonstrate that the project goal has been met and provide the team with a sense of accomplishment. In addition, carrying  more...

Illustrator CS4 Beyond the Basics Illustrator CS4: Beyond the Basics Adobe Of the many digital illustration applications available on the market, few have robust vector manipulation toolsets equal to that of Illustrator CS4. This course explores ways of transforming and arranging elements in your artwork from rotating and scaling to organizing artwork in layers and arrangement stacks. The course also describes how to use  more...

Using Flash CS4 Libraries Text Components Using Flash CS4 Libraries, Text & Components Adobe In the world of digital design, it is common knowledge that interactive and engaging applications require attractive graphics, but there is also a need for the often-neglected supporting character in Flash applications - the text. The effective and balanced presentation of text is an essential element of most interactive applications. Adobe  more...

Motivating and Optimizing Performance Motivating and Optimizing Performance As teams mature, they're able to perform more independently. Accordingly, team leaders must shift their role to one of maintaining motivation and optimizing team member performance. This ensures that their teams continue to perform at peak levels. The early stages of team development are about establishing the purpose of the team and its key goals, but  more...

Performance Appraisal Essentials Planning for Appraisals Performance Appraisal Essentials: Planning for Appraisals The key to successful performance appraisals is a clear understanding between manager and employee of what is expected. Chances are if there is no such understanding, the manager will assess performance on the basis of what he or she expects of the employee, and this may be very different from what the employee understood to be the  more...

Performance Appraisal Essentials Conducting Traditional Appraisals Performance Appraisal Essentials: Conducting Traditional Appraisals If you were to poll a group of managers about how comfortable they feel conducting appraisals, you would probably find few saying they feel completely comfortable. Conducting appraisals isn't easy but it's an important part of a manager's job. Regularly appraising your employees' job performance can reinforce outstanding  more...

Oracle Database 11g R2 Managing Database Memory Performance Oracle Database 11g R2: Managing Database Memory & Performance Oracle Because there is a finite amount of memory available on a database server and on an Oracle Database 11g instance, you must pay attention to how memory is allocated. Also, database planning must include a balance between performance, cost, and reliability. You must consider the investment in the system architecture, which  more...

Hazardous Waste Generator RCRA ...ermination and characterization. In addition, this course describes the three types of generator status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the Resource Conservation and Recovery Act (RCRA) regulations. Thus, accumulation, labeling, and other  more...

Critical Thinking Essentials What is Critical Thinking Critical Thinking Essentials: What is Critical Thinking? Critical thinking is something everyone does to some degree or another in their professional and personal lives. Almost all of your everyday activities require you to seek information, analyze alternatives, assess the alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a  more...

Critical Thinking Essentials Applying Critical Thinking Skills Critical Thinking Essentials: Applying Critical Thinking Skills Your thinking can have a significant effect on the quality of your life - it determines how well you work through complex problems, make decisions, and accomplish your goals. That's why developing critical thinking skills is so important. To think critically is a practical goal - one you can apply to every question, issue, or  more...

Searching Data Using MOSS 2007 ...007 provides features to enable this ability. This course describes how to use the Search Service provided by MOSS 2007, including how to enhance the Search Service and how to customize search pages. It also examines how to display results using the Search Web Service and how to further enhance this service through customization.This course is one of a series in the SkillSoft learning path that  more...

Targeting Customizing with MOSS 2007 ...t you can use to customize content for users. This course describes how to use MOSS to target content and customize functionality for users. Specifically, it discusses how to create an audience and target content for it, how to work with colleagues and distribution lists, and finally how to customize functionality based on user profiles. This course is one of a series in the SkillSoft learning  more...

Application Platform Services within MOSS 2007 ...s. This course provides an overview of these services and describes how to utilize InfoPath, what Single Sign-on credentials are and how to use them with the BDC and web services, and finally how to perform document conversion within MOSS 2007. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft Office SharePoint  more...

Managing Enterprise Content with MOSS 2007 ...n overview of Microsoft Office SharePoint Server 2007 and describes the principal features employed when managing enterprise content including document policies, managing records, and creating and deploying web content. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft Office SharePoint Server 2007 Application  more...

Cisco IINS 1 0 Cryptography Encryption Digital Signatures ...e widely used in modern computing and networking. It also describes some of the real-world implications of using various algorithms and technologies. The principles behind asymmetric encryption and provides examples of major asymmetric encryption algorithms, including Rivest, Shamir, and Adleman (RSA); Diffie-Hellman (DH); and public key infrastructure (PKI) are also covered. This course is one  more...

Cisco IINS 1 0 Network Security Using Cisco IOS Firewalls ...tions of the different types of firewall technologies and describes the firewall technologies that are embedded in Cisco routers and Cisco security appliances. The processes of creating static packet filters using ACLs, and configuring a Cisco IOS zone-based policy firewall on your network using the Cisco SDM wizard are also covered. This course is one of a series from the IINS 1.0 SkillSoft  more...

Cisco IINS 1 0 Network Security Principles II Cisco IINS 1.0: Network Security Principles II Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 Operations security concerns the day-to-day practices necessary to first deploy and later maintain a secure system. As an administrator, it's very important to understand the principles behind operations security. It's equally  more...

CompTIA Network 2009 Network Devices ...ent if the needs of the network mandate them. This course describes network devices from the user level, which includes network interface cards, firewalls, and modems, to network level devices, such as routers, switches, and bridges. It also explains the logical operation of these devices and introduces some of the more specialized hardware and software that might be found in networks. This  more...

CompTIA Network 2009 Network Components ... duplexing, and frequency, is explained. This course also describes how to install network media and how to verify that the installation is correct. This course maps to the CompTIA Network 2009 exam objectives for categorizing standard cable types and their properties and identifying common connector types. Exam objectives for differentiating and implementing appropriate wiring standards given  more...

CompTIA Server 2009 Network Storage Troubleshooting CompTIA Server 2009: Network & Storage Troubleshooting CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 Almost everywhere you go, from large businesses to people's homes, networks are in place to facilitate the movement of data between computers and other devices, such as printers or the Internet. In addition to that, the vast amounts of data generated in today's computing  more...

CompTIA Server 2009 Troubleshooting ...employed in the troubleshooting process. This course also describes troubleshooting theory and recommended procedures. The course maps to CompTIA's Server exam, SK0-003, and covers the following exam objectives: 6.1 Explain troubleshooting theory and methodologies; 6.2 Given a scenario, effectively troubleshoot hardware problems, selecting the appropriate tools and methods; and 6.3 Given a  more...

First Time Manager Challenges First Time Manager: Challenges High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This  more...

First Time Manager Meeting Expectations First Time Manager: Meeting Expectations One of the most exciting and challenging changes that comes with moving into a management role, is the need to take a more strategic view of the work you are doing. As a first-time manager, you have to develop a greater awareness of how your own work, and the work of those in your department, fits in with the organizational vision. You need to know  more...

First Time Manager Understanding a Manager s Role First Time Manager: Understanding a Manager's Role Most new managers don't realize how much their new role differs from that of an individual contributor. Often, they have misconceptions about what managing entails, and they may be surprised to learn that the skills and methods required for success as an individual contributor and those needed for success as a manager are very different.  more...

Administrative Professionals Representing Your Boss Administrative Professionals: Representing Your Boss As an administrative support professional, every interaction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your boss's success. This course covers the skills you need to be successful as an  more...

DNS Zones Replication in Windows Server 2008 ...r has an up-to-date DNS database. In addition, the course describes how Active Directory-integrated DNS zones store their data in the Active Directory application partition, and rely on the AD replication process to update the appropriate servers with zone data. This course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network Infrastructure,  more...

Active Directory Certificate Services in Windows Server 2008 ...ecure and efficient communication within your network. It describes new support features that allow network devices such as routers and switches to obtain certificates, and a new console snap-in that allows you to view the health status of distributed enterprise certificates authorities on a network. This course also examines the new Enrollment Agent Templates, the addition of Online  more...

SharePoint 2010 Security Business Intelligence ... or groups. This course examines SharePoint securing, and describes managing SharePoint groups, changing the inheritance for a site, managing permission levels, and configuring item-level security. It also discusses the concept of sandbox solutions. SharePoint Business Intelligence solutions allow you to collect, store, and analyze business data to help in making business decisions and  more...

Anger Management Essentials Understanding Anger Anger Management Essentials: Understanding Anger Anger is a normal and even healthy emotion, rooted in the instinct for self-preservation. It provides important information about our relationships with others and can help us face trouble and overcome obstacles. But if it's not managed properly, this powerful emotion can be very destructive. And the consequences of poorly managed anger in the  more...

Cisco Switch 1 0 Inter-VLAN Routing Cisco Switch 1.0: Inter-VLAN Routing Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 When a network architect hands off a design to you, switches at the distribution layer, or in a collapsed core, will almost certainly have multiple VLANs connected to them. A switch with multiple VLANs requires a means of passing Layer 3 traffic  more...

Cisco Switch 1 0 Analyzing Campus Network Designs ...s an environment where a fixed model no longer completely describes the set of capabilities and services that constitute the campus network today. The Cisco Life-cycle Services model uses a structural approach which is key to ensuring that the network always meets the requirements of the end users. This course covers the tools required to understand how campus networks can be built, what models  more...

Dealing with Irrational Customers Escalating Complaints Dealing with Irrational Customers & Escalating Complaints HDI HDI Customer Service Representative Customer Service Representative Certification Library Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in  more...

Cisco Route 1 0 Connecting the Enterprise to ISPs ...nectivity redundancy must also be considered. This course describes the connectivity requirements between an enterprise network and an ISP, the exchanging of routing updates with an ISP, and the types of connections to an ISP. It also explains how BGP may be used by enterprises to connect to ISPs, and how BGP routes between autonomous systems, using path vector attributes, rely on routing  more...

VoIP Quality Security VoIP Quality & Security With the proliferation of VoIP in both the home and business environments, concerns such as quality of service and security are being given more attention. This course describes some of the major quality issues, such as delay and jitter, as well as security issues like confidentiality and spoofing, and discusses ways in which to address these concerns.  more...

The Certificate Services Infrastructure in MS Win Server 2008 ...Authorities (CAs) that can be configured. The course also describes key features offered by Windows Server 2008 AD CS that may be deciding factors in a business s decision to migrate or upgrade to AD CS, including Cryptography Next Generation, Web Enrollment, Online Certificate Status Protocol Support, and Network Device Enrollment Services. This course covers the objectives for Microsoft exam  more...

Active Directory Admin in MS Win Server 2008 ...usiness requirements of an organization. This course also describes the planning of the Group Policy strategy and provides an explanation of Group Policy and its various components, including the Group Policy Management Console (GPMC), Group Policy Preferences, starter GPOs, administrative templates, and scope filtering options. The implementation of a Group Policy hierarchy, which involves  more...

Designing Data Security High Availability in MS Win Server 2008 ...rypting File System to protect file resources. The course describes technologies that make resources more accessible to both internal and external users through the capabilities provided by Microsoft SharePoint technologies and the Distributed File System. It addresses the built-in options for recovery and redundancy, including a look at the new Windows Server Backup utility in recovering  more...

Preparing to Interview Preparing to Interview Conducting effective interviews is as much an art as it is a science. You need to use your instinct and discernment, but solid preparation is equally important. Preparing properly helps you evaluate candidates accurately and fairly, helps to create a positive impression, and shows that you are professional. It can also help you avoid common errors such as talking too  more...

Selecting the Right Candidate Selecting the Right Candidate Selecting the final candidate for a job requires careful attention. Even though you're getting close to the end of the hiring process, you can't simply coast now. You need to manage the decision-making process in a disciplined and intelligent way. It's important to remain objective when assessing candidates, drawing on job-related data, rather than letting  more...

Behavioral Interview Techniques Behavioral Interview Techniques Behavioral-based interviewing is becoming the norm as people realize its effectiveness in predicting what a candidate's behavior and performance are likely to be in the position for which they are interviewing. In behavioral interviews, you ask questions that get the candidates to describe how they handled real situations in the past. This enables you to find  more...

Conducting an Effective Interview Conducting an Effective Interview Proper preparation is crucial to ensure a good interview. But all your preparation will be useless if you don't follow some important guidelines when conducting the employment interview. Opening the interview properly and establishing a sound format are key. You must also be mindful of the functions of different question types and styles so you can use them  more...

Caring About Your Direct Reports Caring About Your Direct Reports Overview/Description To manage well, you need to develop many different skills, among which is the ability to show care and appreciation for your employees. It's important to remember that the people who work for you have hopes, goals, and aspirations as well as fears, anxieties, and doubts. To have good relationships with your direct reports, you need to  more...

Delegation Essentials The Delegation Process ...ow-up. This course explores the process of delegation and describes techniques that managers can employ to delegate tasks effectively. Specifically, it examines the criteria for choosing which tasks to delegate and identifying the appropriate employee for the task. It also details what actions you should take when assigning the task, such as communicating the details of the task, and providing  more...

Competitive Marketing Strategies Conducting an Internal Analysis Competitive Marketing Strategies: Conducting an Internal Analysis When developing competitive marketing strategies, one of the most important steps is carrying out effective research and analysis. As well as assessing the external competitive environment, you need to look inward. In other words, you need to assess your organizational capabilities - what unique skills and resources does your  more...

Competitive Marketing Strategies Analyzing Competitors Competitive Marketing Strategies: Analyzing Competitors To formulate successful competitive marketing strategies for your organization, you need to understand your competitors. Who are your key rivals and what drives their marketing decisions? What do they do well and where do they miss the mark? Gathering and analyzing this kind of information is the starting point for developing effective  more...

Competitive Marketing Strategies Selecting Implementing Strategies ...mpetitive advantages into winning strategies. This course describes the different types of competitive advantages that can help an organization distinguish itself from the competition. It outlines how to choose the most appropriate competitive marketing approach based on those advantages. It also explains the key components of a competitive marketing plan, which shows how strategies can be put  more...

Customer Driven Process Improvement Basic Framework ...etter and to develop a competitive advantage. This course describes these and other benefits and outlines a six-step framework for customer-focused improvement activities, which include identifying customer needs, translating those needs into process requirements, and implementing and sustaining improvements. This course also describes ways an organization can prepare to be successful at  more...

Customer Driven Process Improvement Identifying Customer Needs ...tiative is determining customer requirements. This course describes a process for doing this. It explains how to define your customers in a way that focuses on which customer voices matter the most as an input to a process improvement initiative. It also describes how to gather high quality information about customers by using tools such as surveys, focus groups, and interviews. And it explains  more...

Customer Driven Process Improvement From Customer Needs to Process Requirements Customer Driven Process Improvement: From Customer Needs to Process Requirements Analyzing and understanding voice of the customer data is an important first step in managing customer-driven process improvement. This data reveals important information about customers' needs, perceptions, and attitudes. But what do you do with the insights you gain from it? Translating the voice of the  more...

Customer Driven Process Improvement Mapping Measuring Process Customer Driven Process Improvement: Mapping & Measuring Process Mapping and measuring your current processes, especially those that are most critical to customers, are important steps in improving them. Mapping a process helps you visualize it - enhancing your understanding of the variables that make it work. The map you create can then be used to measure different parts of the process,  more...

Customer Driven Process Improvement Analyzing Process Problems Customer Driven Process Improvement: Analyzing Process Problems One of the stages in customer-driven process improvement is identifying problem areas in current processes. It's vital to find out why something has gone wrong in a process, especially if it affects the organization's ability to meet customers' requirements. By identifying problems and unearthing their causes, you can pinpoint  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions Customer Driven Process Improvement: Identifying Improvement Ideas & Solutions After investigating current processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and  more...

Customer Driven Process Improvement Implementing Maintaining Improvements Customer Driven Process Improvement: Implementing & Maintaining Improvements The final stage in customer-driven process improvement is implementing the changes that will enable a process to deliver what customers need. After determining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The  more...

Troubleshooting Logon Resource Access Issues in Windows 7 ...ss issues, and troubleshooting printer access. The course describes how account auditing can be used to troubleshoot some logon or access problems, and the role Credential Manager plays in accessing network or Internet resources using Windows 7. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-685 Pro: Windows 7, Enterprise  more...

IT Strategy Essentials Creating an IT Strategy Plan ...ess value and align with business objectives. This course describes steps in developing such a roadmap. It explains how to create an IT vision statement and strategic objectives that follow from that vision. It outlines a process for reviewing and improving the enterprise model and architecture so the strategic objectives can be achieved. In addition, the course describes how to analyze IT  more...

IT Strategy Essentials Implementing an IT Strategy IT Strategy Essentials: Implementing an IT Strategy After your IT strategy plan is complete, you can start implementing it. But first you need to get buy-in from various stakeholders so that the work that's required to carry out the IT strategic initiatives can move forward smoothly. It's important, therefore, to communicate the plan to the stakeholders and get their feedback. When this is  more...

IT Strategy Essentials Business IT Strategy Alignment ...al components of an IT-business aligned strategy. It also describes how to identify the level of IT and business alignment in your organization, and how to determine the value IT currently brings to your business in areas such as innovation, automation, and knowledge management. In addition, the course outlines ways you might improve alignment by, for example, developing an understanding of the  more...

CompTIA Server 2009 System Hardware ...ory, and the brain of the server the CPU. The course also describes the various types of expansion cards and the supporting architectures and explains when and why you would upgrade and configure your system's firmware. The course maps to CompTIA's Server exam, SK0-003, and covers the following exam objectives: 1.4 Explain the importance of a Hardware Compatibility List (HCL); 1.1 Differentiate  more...

CompTIA Server 2009 Storage ...ferent types of storage media, such as optical media, and describes the increased reliance on hard disks for permanent, secure data storage. As well, it discusses the technology behind RAID arrays and the various types of storage architectures. The course maps to CompTIA's Server exam, SK0-003, and covers the following exam objectives: 3.1 Describe RAID technologies and its features and  more...

CompTIA Server 2009 System Software ...ms, including Windows NOS and UNIX/Linux flavors. It also describes the basic and advanced configurations to make the NOS useable. One of the most important aspects of NOS software security is also covered in this course along with user and resource management tasks. The course maps to CompTIA's Server 2009, SK0-003, and covers the following exam objectives: 2.1 Install, deploy, configure, and  more...

CompTIA Network 2009 Network Addressing ...ogical addresses, most commonly IP addresses. This course describes the two most common types of network addresses MAC addresses and IP addresses. The details of IP addressing including how they are assigned, the different classes and how IP addressing is configured is explained along with the ways in which the shortage of IPv4 addresses is being dealt with. Solutions to the IP address shortage  more...

CompTIA Network 2009 Wireless Networks ...This course introduces the 802.11x wireless standards and describes the components of basic wireless networks. This course also describes how to implement wireless networks while ensuring security, stability, and interoperability between the various standards available today. The course will also look at what the future may hold for wireless networking. This course maps to CompTIA's Network  more...

CompTIA Newtork 2009 Wide Area Networks ... and utilize a different set of technologies. This course describes how WANs function and the components that make them work. This course also covers the different types of WANs, including broadband technologies such as xDSL, cable systems. Also explored are some of the newer WAN technologies that are finding acceptance, such as line of sight wireless and satellite. This course maps to  more...

Additional Active Directory Server Roles in Windows Server 2008 ...te the use of a single sign-on solution. This course also describes enhancements to Active Directory Certificate Services, which include new Enrollment Agent Templates, Online Responders, and a new enterprise PKI management tool, and is one in a series that covers the objectives for Microsoft exam 70-640: TS: Windows Server 2008 Active Directory, Configuring. Passing this exam completes the  more...

CompTIA Network 2009 Troubleshooting the Network ...inding and solving problems that much easier. This course describes basic troubleshooting practices, including the steps for information gathering and documentation, to use to solve all sorts of issues. Common issues that can occur in modern networks are outlined along with many of the different hardware and software tools that can be used to find and resolve issues are explained. This course  more...

CompTIA Network 2009 Managing Monitoring the Network ...ting problems that do arise that much easier. This course describes how to document and diagram the network environment and the procedures that should be in place to ensure that all documentation is up to date. In addition, the tools that network administrators can use to gather the information they need to create their documentation and to build policies and procedures is also covered. This  more...

Cisco CVOICE 8 0 Transporting Voice Over IP Networks Cisco CVOICE 8.0: Transporting Voice Over IP Networks Cisco CCNP Voice (formerly known as CCVP) 642-437 Implementing Ciso Voice Communications and QoS v8.0 (CVOICE v8.0) H.323 gateways are among the most common Cisco IOS voice gateways within Cisco Unified Communications Manager environments. H.323 gateways are the endpoints on a LAN that provide real-time, two-way communications between  more...

Cisco CVOICE 8 0 Introduction to Voice Gateways ...y voice and fax traffic across an IP network. This course describes the operational modes of a voice gateway and how it fits in the Cisco Unified Communications architecture. It explains the voice gateway functions in each Cisco Unified Communications deployment model and the call legs that are associated with each operational mode. A primary function of the Cisco Unified Communications  more...

The Fundamentals of Globalization Managing in a Global Environment ...not be effective in the international market. This course describes some strategies and techniques for managing successfully in a global business. It explains the importance of having a global mindset and how to cultivate one so that you can carry out your responsibilities effectively - even with the added complexity of different cultures. The course also describes which managerial styles and  more...

The Fundamentals of Globalization Analyzing the Global Environment The Fundamentals of Globalization: Analyzing the Global Environment A global organization needs to be sensitive to the environmental factors that shape national and global markets. Awareness of conditions at national and global levels enables managers to respond appropriately to the constantly changing social, political, economic, and technological forces they will have to navigate.  more...

The Fundamentals of Globalization Strategies fo Globalization The Fundamentals of Globalization: Strategies fo Globalization Global strategies can range from adapting your standard products or services for local needs to obtaining cost advantages by producing in low-cost bases and selling in the most lucrative markets. Opportunities for achieving competitive advantage abound in the global marketplace. However, you must be able to determine which  more...

Basic Access 2007 Forms ...or creating, customizing, and managing forms. This course describes multiple methods of form creation, including the Form, Split Form, Multiple Items, Blank Form, and Form Design tools and the Form Wizard. This course also explores controls the available types, how they are added to a form, how their properties are set, and how they are resized, moved, grouped, and positioned on a form. The  more...

Importing and Exporting Data and Data Presentation in Access 2007 Importing and Exporting Data and Data Presentation in Access 2007 Microsoft Microsoft Office Access 2007 offers several options for importing and exporting data, and also provides a variety of data presentation strategies. With Access 2007 you can link to, or import data and objects from external sources such as other Access databases, Excel spreadsheets, text files, XML files, and  more...

Advanced Data Management in Access 2007 Advanced Data Management in Access 2007 Microsoft You can use Microsoft Access 2007 to manage your data efficiently using advanced techniques. There are many advanced methods that can be used for modifying and enhancing tables, reports, queries, and forms in order to meet your business needs. This course explains and demonstrates retrieving and validating data, using subforms and subreports,  more...

Cisco IINS 1 0 Security Site-to-Site Virutal Private Networks Cisco IINS 1.0: Security Site-to-Site Virutal Private Networks Cisco Cisco Certified Network Associate Security (CCNA Security) 640-553 Implementing Cisco IOS Network Security 1.0 An IPsec VPN uses the Internet to connect branch offices, remote employees, and business partners to your company s resources. It is a reliable way to maintain your company privacy while streamlining operations,  more...

Cisco IUWNE 1 0 Wireless Antennae Spread Spectrum Technologies ...rotocols involved in sending wireless frames. This course describes the different types of antennae used in wireless implementations. It outlines the principles behind antenna technology, and discusses how to chose the right antenna based on where and how you want the signal to be received. This course also explains spread spectrum technologies, including Direct Sequence Spread Spectrum (DSSS)  more...

Cisco IUWNE 1 0 Wireless Regulation Bodies Standards Certifications ...follow when designing their wireless devices. This course describes wireless regulation bodies, such as the IEEE and Wi-Fi Alliance, as well as code regulatory bodies such as the FCC and ETSI. The 802.11 family of protocols, which govern wireless operation, is also covered. This course maps to the 640-721, Implementing Cisco Unified Wireless Networking Essentials (IUWNE), exam objectives for  more...

Cisco IUWNE 1 0 Wireless Frame Basics Nonstandard Technologies ...ws the end-to-end journey of the wireless frame, and also describes the impact of nonstandard wireless technologies on Wi-Fi networks. This course maps to the 640-721, Implementing Cisco Unified Wireless Networking Essentials (IUWNE), exam objectives for describing the spread spectrum technology CSMA/CA; describing the impact of various wireless technologies such as Bluetooth, WiMAX, ZigBee,  more...

Cisco IUWNE 1 0 Unified Wireless Network Basic Architecture ...and WLAN Controllers used in deployment. This course also describes Cisco's wireless LAN controller, its hardware and configuration. The course also covers how lightweight access points (APs) associate and communicate with wireless LAN (WLAN) controllers to obtain software, configurations, and to access centralized management. This course maps to the 640-721, Implementing Cisco Unified Wireless  more...

Cisco IUWNE 1 0 Access Point Management ...tly reduce the load on administrative duties. This course describes the operational modes of access points and explains the concepts behind roaming users. The course also covers some of the common configuration parameters run on a controller as they relate to access points. This course also introduces the Cisco Mobility Express Architecture and explains some of the specific differences between  more...

Cisco IUWNE 1 0 Wireless Clients ... be installed on an administrator's computer. This course describes the default configuration tools found on common operating systems that allow a user to detect wireless LANs and create basic profiles. It also explains the Cisco software used for client configuration, including Aironet Desktop Utility (ADU), the Aironet Site Survey Utility (ASTU), and the Cisco Aironet Client Administration  more...

Cisco IUWNE 1 0 WLAN Security Basics Cisco IUWNE 1.0: WLAN Security Basics Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 Early security for wireless communication was weak, as the IEEE 802.11 standard was designed for ease of deployment in residential homes instead of in enterprise environments. With the widespread adoption of wireless  more...

Cisco IUWNE 1 0 WLAN Authentication Encryption ... will work best in a given network situation. This course describes the different flavors of EAP as well as the two generations of Wi-Fi Protected Access WPA and WPA2. The course also provides the information necessary to be able to configure wireless security on Cisco controllers and clients. This course maps to the 640-721, Implementing Cisco Unified Wireless Networking Essentials (IUWNE),  more...

Cisco IUWNE 1 0 Introducing Installing Administering WCS Cisco IUWNE 1.0: Introducing, Installing & Administering WCS Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 The Cisco Wireless Control System (WCS) is an optional network component that works in conjunction with lightweight access points (APs), controllers, and the Cisco Wireless Location Appliance. With  more...

Cisco IUWNE 1 0 Cisco WCS Administration ...ms configuration, monitoring, and management. This course describes the process of adding controllers to the Cisco WCS and managing and configuring network devices with WCS. The course also explains how to understand and use maps to provide a graphical representation of the wireless network either for planning or documentation purposes. Also covered are techniques for using WCS for monitoring  more...

NET Framework 4 0 ASP NET MVC 2 with VB 2010 ...s. This course covers the fundamentals of ASP.NET MVC and describes how to create applications based on this framework. Specific topics include creating and debugging ASP.NET MVC applications, ASP.NET MVC Routes and URLs, and utilizing controllers, actions and views. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Web  more...

Deploying SQL Server 2008 Integration Services Package ...Services, and the debugging options used. The course also describes best practices for securing packages during development, deployment, and operation using roles, package protection levels, and digital certificates. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-448 TS: Microsoft SQL Server 2008, Business Intelligence  more...

Deploying Delivering SQL Server 2008 Reporting Services Reports ...of deploying reports and the associated data. This course describes the various methods and processes involved in the deployment and execution of reports. It covers the publishing of reports using the Report Manager web interface and BIDS Report Designer tool. Also discussed is the use and creation of report models; report models are needed to create reports using the user-friendly Report  more...

Maintaining SQL Server 2008 Reporting Services ...rt Server Web Service and command-line tools. This course describes how to use these tools to automate administrative tasks and manage reports remotely through the web interface. It also outlines the options for monitoring server performance, report activities, and statistics using performance counters and the use of log files in evaluating server status and performance. This course is one of a  more...

Managing SSIS Packages in SQL Server 2008 ...Services, and the debugging options used. The course also describes best practices for securing packages during development, deployment, and operation using roles, package protection levels, and digital certificates. This course is one of a series in the SkillSoft learning path that covers the objectives for the Microsoft exam: 70-448 TS: Microsoft SQL Server 2008, Business Intelligence  more...

Oracle Database 11g RMAN and Oracle Secure Backup ...simplify your availability-related processes. This course describes integrated disk and tape backup, how to register the administrative server in Enterprise Manager, checking RMAN backup and recovery settings, creating database backup storage selectors, and using time-managed and content-managed expiration policies. It also explores performing an OSB-encrypted RMAN backup to tape and restoring  more...

Oracle Database 11g RAC Performance Tuning Oracle Database 11g: RAC Performance Tuning Oracle Performance Tuning uses diagnostic tools to gather statistics, statistic rates, and sampled statistics in order to tune the database system to provide the best performance as efficiently as possible. Although there are specific tuning areas for Oracle Database 11g: RAC, such as instance recovery and interconnect traffic, you will get the  more...

Oracle Database 11g Basic User Strong Authentication Oracle Database 11g: Basic User & Strong Authentication Oracle A basic security requirement is that you must know your users. You must identify them before you can determine their privileges and access rights, so that you can audit their actions on the data. This course covers creating and auditing database authenticated users and operating-system-authenticated users. It explores  more...

Oracle Database 11g Enterprise User Security Proxy Authentication ... Access Protocol-compliant directory service. This course describes the basic components of Enterprise User Security. It shows the architecture of this feature and describes the installation process. The components required to create and manage an enterprise user are discussed. In addition, the course explains the techniques for using the enterprise user in the context of the database server  more...

Oracle Database 11g Privileges Roles Application Contexts ..., and the securing of objects through procedures. It also describes how secure application roles work and how to manage roles and users by using secure application roles. An application context is a memory container with read-only attributes, which can be used in your application. How an application context is used, the sources of application context values, implementing a local context, and  more...

Oracle Database 11g Virtual Private Database Oracle Database 11g: Virtual Private Database Oracle A Virtual Private Database (VPD) uses fine-grained access control (FGAC) to limit row and column access and an application context to provide the information that is used to set the policy predicates. This course describes VPD, how to implement VPD, and group policies. It also explores how FGAC is used with VPD, as well as tools, policies,  more...

Oracle Database 11g Oracle Label Security the Data Masking Pack ...nology of the virtual private database (VPD). This course describes Oracle Label Security, including label concepts and access mediation, as well as when to use Oracle Label Security. It also explores creating policies, defining data labels, applying policies to tables, and setting up user authorizations. Data masking is the process of replacing sensitive information with realistic data based  more...

Oracle Database 11g Encryption Concepts Oracle Database 11g: Encryption Concepts Oracle All encryption has two parts: an algorithm, which is a procedure or a method of manipulating data, and a key or a secret that allows data to be decrypted. This course discusses the issues and challenges of encryption and describes key management solutions. It also describes the encryption options available with Oracle Database 11g. Using  more...

Oracle Database 11g Oracle Net Services Listener Security Oracle Database 11g: Oracle Net Services & Listener Security Oracle When considering Oracle security, you must also consider the security of the listener, which is the gateway to the network and the network itself. This course describes the items on the client, listener, and network security checklists. It demonstrates how to secure administration of the network, restrict access by IP  more...

Oracle Database 11g Firewalls Oracle Connection Manager and SQL Plus Security ...rvices by both Internet and intranet clients. This course describes how firewalls are used to restrict network access and the guidelines for positioning servers within firewalls. It also explores how to configure Oracle Connection Manager to accept or reject connection requests and log connection events, and how to read connection events from the Oracle Connection Manager log. How the  more...

Oracle Database 11g R2 Database Architecture Installation ...racle Database 11g Release 2, explains memory structures, describes background processes, and explores the logical and physical storage structures. In addition, this course describes the role of a database administrator (DBA) and the tasks and tools required for this role. This course also covers how to plan for the Oracle Grid Infrastructure and Oracle Database 11g software installations, as  more...

Oracle Database 11g R2 Database Creation Instance Management ...ed and shut down correctly to avoid problems. This course describes the DBA tasks to plan a database installation and how to use the Database Configuration Assistant (DBCA) to install the Oracle Database 11g software. It demonstrates how to manage the instance, including setting initialization parameters, accessing the database and Enterprise Manager, viewing information about the instance,  more...

Oracle Database 11g R2 The ASM Instance Network Connectivity ... SGA differently than in a database instance. This course describes the ASM instance and how it works, and demonstrates how to manage it with various utilities. It discusses the ASM disk groups and how to create, extend, and drop them. This course also identifies how to configure the Oracle network environment which includes configuring and controlling the listeners that allow database  more...

Oracle Database 11g R2 Storage Structures User Security ... consumption and account status and passwords.This course describes the purpose and functions of tablespaces, and provides details on how to create and manage database user accounts. It also discusses creating privileges, roles, and profiles, as well as using the password file and assigning quotas to users. This course is one of a series in the SkillSoft learning path that covers the objectives  more...

Managing Workforce Generations Introduction to Cross-generational Employees Managing Workforce Generations: Introduction to Cross-generational Employees More than ever, managers appreciate how diversity brings value to an organization. Managed correctly, a diverse workforce, including members from different generations, enhances performance and productivity. The generation in which you grow up is a key influence on your adult behavior, and the different  more...

Managing Workforce Generations Working with a Mulitgenerational Team Managing Workforce Generations: Working with a Mulitgenerational Team Managing a multigenerational team requires a clear understanding of the diversity of your employees and the strategies needed to help your team benefit from their differences. A generationally diverse workplace has the potential for conflict between younger and older workers, but if you tap into the potential of this  more...

Managing Workforce Generations Working with the 21st Century Generation Mix Managing Workforce Generations: Working with the 21st Century Generation Mix Many of the same influences have shaped the lives and work experiences of the newer generations - the Millennials and the Generation Xers. Widespread Internet usage, for example, means that, typically, these generations are adept in technology. Globalization is another shaping influence, with the result that both  more...

IT Project Management Essentials Introduction to IT Project Mgmt IT Project Management Essentials: Introduction to IT Project Mgmt. The successful delivery of information technology (IT) projects requires managers to adapt project management processes and tools to account for the specific characteristics of the IT environment. By applying these processes and tools in a way that suits the project type and complexity, managers can significantly improve  more...

IT Project Management Essentials Initiating Planning IT Projects IT Project Management Essentials: Initiating & Planning IT Projects If you want your IT project to complete successfully, you need to get it off to a good start. During the early stages of a project - the initiating and planning phases - a project manager should clarify objectives and requirements and create a project plan that delineates, among other things, what needs to be done, when it  more...

IT Project Management Essentials Executing IT Projects IT Project Management Essentials: Executing IT Projects The execution phase in an IT project is when the work gets going and the plan is transformed into action and results. From the start of this phase, it's important for the project manager to establish regular communications with project stakeholders - management, the development team, sponsors, and others - to keep them informed on how  more...

IT Project Management Essentials Monitoring Controlling IT Projects IT Project Management Essentials: Monitoring & Controlling IT Projects The aim of project monitoring and control is to compare actual progress and performance against the project plan. An IT project manager must analyze any variances from the plan and identify what actions may need to be taken. If project managers don't monitor their projects on a regular basis, they won't know which tasks  more...

IT Project Management Essentials Managing Risks in an IT Project IT Project Management Essentials: Managing Risks in an IT Project IT project managers deal with risks every day, including potential cost overruns, schedule delays, design constraints, hardware defects, and software bugs. Without a plan or process in place to address the possibility of unpredictable and unwanted loss during a project, managers may be dealing with risks reactively, rather  more...

Adobe Acrobat 9 Fundamentals Adobe Acrobat 9: Fundamentals Adobe Adobe Acrobat is recognized as the industry leader in Portable Document Format (PDF) file creation and manipulation. This course explores the basics of Adobe Acrobat 9, including methods of viewing, editing, and navigating PDF files. It also explains methods of creating PDF files from Microsoft Office documents and other file formats. In addition, the  more...

Introduction to Sales Introduction to Sales Sales is arguably the most important function in any business, yet it's one of the most difficult areas to master and manage successfully. There are several common questions people ask about sales. What is the difference between sales and marketing? Why do consumers and organizations buy, and what drives their purchase decisions? What are the key competencies required  more...

Basic Presentation Skills Planning a Presentation Basic Presentation Skills: Planning a Presentation Even the most seasoned public speakers can experience nerves before a major presentation. The successful ones, however, have learned how to make those nerves work for them. Positive concern about the impact of a presentation can spur presenters to raise their game, enabling them to get the desired results. For example, a presentation can be  more...

Basic Presentation Skills Creating a Presentation Basic Presentation Skills: Creating a Presentation Among the fears that people have about giving a presentation is that they will get mixed up, forget to make a key point, or repeat themselves. One way to avoid this is to have a sound structure. Once you have identified the purpose and audience for the presentation, and come up with some ideas for what to say, you can transform those ideas  more...

Basic Presentation Skills Delivering a Presentation ...time, you must appear composed and confident. This course describes how to make your delivery successful and memorable. It covers techniques for managing stage fright - the biggest problem most speakers have. It also explains how to set the right environment for your presentation by making the right choices about room layout and by preparing the room, including the equipment, lighting, and  more...

Using Flash CS5 Libraries Text Components Using Flash CS5 Libraries, Text & Components Adobe In the world of digital design, it is common knowledge that interactive and engaging applications require attractive graphics, but there is also a need for the often-neglected supporting character in Flash applications - the text. The effective and balanced presentation of text is an essential element of most interactive applications. Adobe  more...

American Work Culture Values American Work Culture & Values Most American workplaces appear similar in some ways, particularly from the perspective of people from outside the United States. When you understand the values underlying the American workplace, you'll know better what to expect. And this, in turn, may help you develop positive approaches to the cultural differences you encounter. Adjusting to a new work  more...

Communicating Successfully in the American Workplace Communicating Successfully in the American Workplace When you start working in an American workplace, you may be surprised by some of the differences in the communication style there, compared to your own. Culture influences how people send and interpret messages. To work effectively with people from another culture, it is beneficial to understand their communication style. This course  more...

Succeeding in the American Workplace Succeeding in the American Workplace Efficiency, achievement, and action are important workplace values in the United States. And being successful in an American workplace can depend on how well you adopt practices that reflect these values. For example, do you actively look for ways to make things better in your organization? Do you know how to conduct meetings efficiently? Are you able to  more...

HR as Business Partner Managing Talent for Organizational Success HR as Business Partner: Managing Talent for Organizational Success An organization's talent is the key to its success, and HR is perfectly positioned to contribute to that success by optimizing the workforce and engaging employees to use their knowledge, skills, and abilities to support the organization's goals and objectives. This course covers ways in which transformational HR can direct  more...

NET Framework 4 ASP NET MVC2 with C 2010 ...s. This course covers the fundamentals of ASP.NET MVC and describes how to create applications based on this framework. Specific topics include creating and debugging ASP.NET MVC applications, ASP.NET MVC Routes and URLs, and utilizing controllers, actions and views. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Web  more...

Monitor Network Infrastructure in Windows Server 2008 ... as an update server for network clients. The course also describes the new Windows Reliability and Performance Monitor tool, and the role of data collector sets and reports in monitoring your server. Also covered is the improved Event Viewer, which offers a great new interface, new Applications and Services Logs, and the ability to create custom views based on other event logs. This course is  more...

Planning Projects with Project Server 2007 ...ll aspects of project plans and deliverables. This course describes the project, scope, and schedule, risk, and staffing management plans, and how a project manager can combine the benefits of using Office Project Web Access and Office Project Server 2007 to ensure projects come to a successful conclusion. This course is one of a series in the SkillSoft learning path that covers the objectives  more...

Managing Resource Capacity in Project Server 2007 ...ng Microsoft Office Project Server 2007. This course also describes how to plan cost management and risk management for a project. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft Office Project Server 2007: Managing Projects 70-633 exam. Passing this exam will earn the learner the MCTS: Enterprise Project  more...

LBD: Assessment of Social Behavior Describes the purposes of behavioral assessment, which includes screening, problem identification, treatment selection, and intervention evaluation.  more...

LBD: Behavior Reduction and Challenges Describes behavior reduction strategies, such as employing effective procedures to handle various challenging behaviors.  more...

Contract Law Contracts form the primary basis for commercial activity in society. Learn the A-Z basics of contract law. By creating rules about what constitutes contracts (basic contract law), society describes those agreements that help a society to conduct business. Specialized rules apply to sales and lease contracts. For this Basic Completion course, students will contact the instructor who will guide  more...

Mastering RoboHelp Office 2002 ...lp, Oracle Help and Java Help. Working with Help Projects describes creating projects; compressing and compiling projects in RoboHelp; and generating projects in RoboHelp HTML. Importing Documents, Files and Projects contains Word to Help conversion tips; how to convert Word documents to RoboHelp; how to import Word documents to RoboHelp HTML; how to convert WinHelp projects to RoboHelp HTML;  more...

Take Control of IIS ...describes how to install and configure Microsoft 2000 Web and FTP services. Do you need to set up a Web server for your home, small office, or corporation? This course shows, using a real-time, full-screen display, everything you need to do set up Web and FTP servers with the Microsoft 2000 or NT operating systems. All the procedures you need are shown just as you would perform them using your  more...

Mastering Cold Calls Course description -- There are some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape  more...

Basics of Effective Communication ...on examines the fundamental elements of communication and describes how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effectiveness. It covers effective listening and feedback skills in practical and immediately useful Strategies and Tips. IMPORTANT NOTE: INTERNET EXPLORER  more...

Cisco CCNA Internetworking Technologies 1 This unit teaches networking technologies from host-based to global internetworking. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit explains the evolution of networks from the traditional host-based architecture to the global internetworking architecture of today. The unit  more...

Cisco CCNA WAN Protocols-Configuring X.25 ...al circuits. You will be presented with information that describes the need for Address Resolution and how it relates to transferring data across a network. This unit also introduces the X.25 protocol suite as it is mapped against the OSI reference model. Specifically, the PLP, LAPB, and X.21bis protocols, which make-up the X.25 protocol, are discussed. Also explained is the LAPB frame format  more...

Java 2 -- Handling Exceptions & Implementing Threads ...describes exceptions, exception handling, threading, multithreading, the creation of threads, their classes and their use. This unit explains the basics of exception handling by introducing the concept and highlighting the advantages of exception handlers in a program. It draws a distinction between errors and exceptions. In this unit, you will learn about the keywords used in exception  more...

Java 2 -- java.lang Package ...s the methods of the String and StringBuffer classes. It describes the immutability of string objects in a program. You will also learn about the implementation of the ?equals? method in a program. Additionally, this unit explains the difference between the implementation of the equals method and the == operator. This unit describes the ways to perform arithmetic operations using the methods  more...

Java 2 -- java.util Package ...s: add( ), remove( ), iterator( ), and size( ). This unit describes overriding methods of the List interface, such as: get( ) and set( ) In this unit, you will learn about various classes, including those that are available in the java.util package. You will also learn how to use various methods within the classes in a sample program. You will learn the additional classes that are available  more...

Java 2 -- Building Graphical User Interfaces ...are a part of the java.awt package. In addition, the unit describes the methods of the Graphics class for painting and drawing on the client area. Finally, the unit describes the use of the Color class constants to set the background and foreground color of a container. The second unit starts with defining the Label class and its methods. The Label class is used to display a line of read-only  more...

Java 2 -- Applets & Imaging ...applets and not available to applications. The third unit describes the Java 2D API introduced in the JDK 1.2 kit. It also discusses the uses of the Graphics2D class, and lists the methods of the class. You will learn to use the various attributes of the Graphics2D rendering context for providing enhanced two-dimensional graphics, text, and imaging capabilities for Java programs. This unit  more...

Java 2 -- Advanced Java ...irst unit explains the process of garbage collection. It describes the gc( ) and finalize( ) methods in Java and the code used to make objects eligible for garbage collection. You will learn to write code that makes effective use of the finalization mechanism. The unit also explains the different techniques that are used for detecting garbage objects. You will learn about the functions of  more...

Java 2 -- Enterprise Java This course contains 4 units: JFC and Swing, Working with Swing Components, Java Servlets, and Distributed Applications. Each unit covers detail the elements of Java necessary to implement these enterprise features and functions as you program in the Java language. The first unit provides an overview of the JFC package and the Swing architecture. It explains the features of the Swing class and  more...

Java 2 -- Advanced java.lang & java.util Packages ...ions as you program in the Java language. The first unit describes the important methods in the System class, such as arrayCopy( ), exit( ), gc( ), getProperty( ), load( ), setProperty( ), setIn( ), setErr( ), and loadLibrary( ). You will learn how the System class provides access to standard input and output streams. The unit also explains the methods in the Process class, such as destroy(  more...

Java 2 -- Extending the GUI This course contains 3 units: Creating Fonts, Dialog Boxes, and Menus, Using Listener Methods, and Handling Events. Each unit covers detail the elements of Java necessary to implement these features and functions as you program in the Java language. In the first unit, you will learn to use fonts in a program. The unit explains the Font and FontMetrics classes and their methods. You will learn to  more...

Cisco CCNA Internetworking Technologies 2 ...describes the standards and functions of the OSI reference model, Topologies used in a LAN, Fast Ethernet Options, and Topologies used in a Wan. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit describes the second and third layers of the OSI reference model, the Data Link  more...

Cisco CCNA Router Configuration Basics ...rovide network connectivity to the router. This unit also describes the initialization process as well as the different configuration sources. You will learn how a router can be configured from the console port, the auxiliary port, a network management station, a TFTP server, or from virtual terminals. You will also learn the Cisco IOS commands that are used during router startup and the  more...

Cisco CCNA TCP/IP Addressing on CISCO Routers ...describes various layers present in the TCP/IP protocol suite. The TCP/IP protocol suite maps roughly to the OSI reference model. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit describes various layers present in the TCP/IP protocol suite. The TCP/IP protocol suite maps  more...

Cisco CCNA IPX Routing This unit introduces IPX/SPX protocol suite, explains the protocols that constitute this suite, and maps the Novell IPX protocol suite to the OSI reference model. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit introduces IPX/SPX protocol suite, explains the protocols that  more...

Organizational Scope of Critical Thinking "In any complex environment systems are necessary, but they must serve an organization rather than become its masters." This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid  more...

Building a Quality Management System This course introduces the Quality Management System (QMS) model which is a conceptual framework for the ISO 9001:2000 standard requirements. The QMS model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and  more...

Implementing Improvements Customers' perception of quality is constantly changing in today's market. What the customer wants now may not be what he wants six months from now. This means that the traditional approach of continual small improvements may not be the approach of choice for certain products. Alternative approaches that generate more dramatic results might be a better choice. This course explores a variety of  more...

HIPAA Securing Protected Health Information Congress designed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Administrative Simplification Rules to make it easier for healthcare providers, insurance companies, and information clearinghouses to provide adequate care for patients. By using a single set of standards for exchanging electronic data, healthcare organizations can send and receive health information more  more...

HIPAA Electronic Health Data Transactions Congress designed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Administrative Simplification Rules to create shared data standards for health care providers, health plans, and information clearinghouses. These common standards make it easier to provide adequate care for patients, process insurance claims, and send and receive payments for health services. By using a  more...

Hazardous Waste Generator Awareness ...ermination and characterization. In addition, this course describes the three types of Generator Status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the RCRA regulations. Thus, accumulation, labeling, and other management requirements are described for  more...

Administrative Professionals Representing Your Boss As an administrative support professional, every interaction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your boss's success. This course covers the skills you need to be successful as an administrative professional, including communication skills,  more...

Lawsuits and Negotiations This course discusses the legal process of litigation and other out-of-court negotiations that are used to settle business disputes. In addition, this course treats the decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and  more...

How to Work with Negative People and Procrastinators Don't you hate it when people say they'll do something, but when the deadline is up, it turns out they somehow never managed to get around to doing it? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with  more...

Strategic Management Establishing Strategic Focus ...ions avoid implementing strategic management. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management process successful. Learn To Recognize the definition of strategic management. Apply appropriate terms and language to strategic management situations.  more...

Strategic Management Analyzing Strategic Options ...SWOT review to analyze a company's situation. The program describes how to evaluate internal resources, capabilities, and core competencies, and analyze external factors, such as industry trends and competition. Learn To Identify reasons to conduct a strategic analysis. Recognize the definition of a strategic audit.  more...

Oracle 11i10 System Admin Personalization Workflow Components ... the learners to the benefits of the workflow process and describes different types of workflow components. Learn To: Identify features of personalizations. Match the profile options configured to enable or disable page personalization with their features. Identify steps to perform administrator-level page personalization. Identify benefits of using Oracle Workflow.  more...

Oracle 11i10 Order to Cash Tax Accounting Period Closing ...se provides an overview of the Tax Accounting process. It describes the steps for setting up tax and tax profile options. It also covers defining tax codes, tax rates, and tax groups. In addition, the course elaborates on the period-closing process. Learn To: Identify key concepts related to tax in Oracle 11i10 Order to Cash. Identify the steps for setting up tax. Identify  more...

SAP R 3 v4 0 MM Warehouse Management ...nd shows how to post goods movements in the WM system. It describes how to carry out a physical inventory and discusses special WM topics such as storage unit management and warehousing control. L earn To: Warehouse management in SAP R/3. Warehouse management master data. Manual WM procedures. Creating transfer requirements. Transferring stock. C ontent  more...

C Programming - Part 1 ...ns Duration: 2 Hour(s) Identify the statement that describes the specified function prototype. Identify the features of the different parts of a function definition. Identify the position where a return statement is used correctly in the displayed code. Identify the result of the displayed code by using the rules of scope of variables. Identify the result of a piece of code by using  more...

Oracle Form Builder R6 Enhancing the User Interface ...r series based on Oracle Developer Release 6. This course describes how to create input and non-input items, how to create lists of values (LOVs) and editors to support text items, and how to create forms using multiple windows and a variety of canvas styles. Additionally, this course covers ways to add functionality to items by creating triggers containing built-in subprograms. L earn To:  more...

Oracle Form Builder R6 Project Builder and Menu Modules ...r series based on Oracle Developer Release 6. This course describes the features and benefits of Oracle Project Builder, how to create and deliver projects, and how to create new file types. In addition, the course describes how to create and manipulate menu modules, and how to manage menu modules. L earn To: Identify the benefits of using Project Builder. Match the terms used in  more...

Oracle 11i10 Order to Cash Order Entry Overview ...ovides an overview of the Order Entry process. The course describes the methods for creating transaction types, defaulting rules, and end customers. The course also covers the header and line information that needs to be entered in an order. Learn To: Identify key areas in the order entry process. Identify characteristics of the Negotiation functionality. Create a  more...

Oracle 11i10 Order to Cash Order Creation Setup ...describes the methods for creating BSAs, internal orders, and drop shipments. The course also describes the options for scheduling, booking, copying, and importing orders. In addition, this course covers the essential and optional steps for setting up a sales order. Learn To: Identify key issues in working with a Blanket Sales Agreement (BSA). Create a Blanket Sales Agreement  more...

SQL and PL SQL Data Retrieval Techniques ...ourse Introduction to Oracle: SQL and PL/SQL. This course describes how to access data from more than one table using joins and aggregating data using group functions. This course also describes how to embed a SQL statement in a clause of another SQL statement to enhance the power of SQL queries. In addition, how to use SQL*Plus commands to build on basic SQL statements and create customized  more...

Oracle8i Network Administration Net8 Architecture Strategy ...is series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn how to implement a basic connection between a client and a server node using various naming methods. Participants will also configure a Names server, a Multi-threaded Server and Connection Manager. The different methods used to determine  more...

Oracle8i Network Administration Net8 Additional Config Troubleshooting ...is series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn how to implement a basic connection between a client and a server node using various naming methods. Participants will also configure a Names server, a Multithreaded Server and Connection Manager. The different methods used to determine  more...

Interconnecting Cisco Networking Devices Part 1 ..., and access layer switch configuration. This course also describes the features and operation of VLANs, and shows you how to configure and troubleshoot them. Learn To: Identify features and functions of Layer 2 switches and bridges. Sequence the steps in managing Layer 2 addresses. Sequence the steps for forwarding and filtering frames. Identify features of the Cisco IOS  more...

Interconnecting Cisco Networking Devices Part 2 ...s. The course introduces fundamental routing concepts. It describes the features, operation, and configuration of Routing Information Protocol (RIP), Interior Gateway Routing Protocol (IGRP), Enhanced Interior Gateway Routing Protocol (EIGRP), and Open Shortest Path First (OSPF) routing protocols. This course also describes the operation of different types of access lists. Learn To:  more...

Interconnecting Cisco Networking Devices Part 3 ...11 - Interconnecting Cisco Networking Devices. The course describes Network Address Translation (NAT) and port address translation (PAT). This course also covers how to configure serial interfaces using PPP and High-Level Data Link Control (HDLC) encapsulation. Frame Relay operation is introduced and you learn how to configure Frame Relay on Cisco Systems routers. Finally, you learn how to  more...

Building Scalable Cisco Internetworks Part 3 ...describes the features and operation of Enhanced Interior Gateway Routing Protocol (EIGRP). It teaches how to configure EIGRP. This course also introduces Intermediate System-to-Intermediate System (IS-IS) technology structures and protocols, as well as basic configuration examples. Learn To: Identify benefits of Enhanced Interior Gateway Routing Protocol (EIGRP). Identify the  more...

Oracle 11i10 Order to Cash Lifecycle Key Components ...gement process, and Enterprise Structure. The course also describes items, item attributes, and the implementation considerations for the Oracle 11i Order to Cash solution. Learn To: Match the processes involved in the Order to Cash lifecycle with their descriptions. Match the multiple fulfillment models of Order Management (OM) with their descriptions. Identify key concepts  more...

UNIX--Part 1 User Fundamentals ...n a series of 10 courses on the UNIX operating system. It describes how to get started with UNIX, introducing the Common Desktop Environment (CDE) and the terminal window. It introduces files, directories, and printing and operations frequently performed on these. It teaches how to manipulate input and output, as well as how to compress and uncompress files. It also introduces the UNIX shell  more...

Intro to Object-Oriented Programming with Java ...s, arrays, class members, and scope of variables. It also describes how to invoke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding. Learn To: Identify advantages of using Object-Oriented Programming (OOP). Identify features of a class declaration. Identify key concepts  more...

Intro to Object-Oriented Programming with Java ...s, arrays, class members, and scope of variables. It also describes how to invoke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding. Learn To: Identify advantages of using Object-Oriented Programming (OOP). Identify features of a class declaration. Identify key concepts  more...

UNIX User Curriculum ...describes how to get started with UNIX, introducing the Common Desktop Environment (CDE) and the terminal window. It introduces files, directories, printing and operations frequently performed on these. It teaches how to manipulate input and output, as well as how to compress and uncompress files. It also introduces the UNIX shell environment, shell functionality, and text patterns.  more...

Java Threads ...rs the various states of threads. In addition, the course describes the considerations for writing a multithreaded program and covers thread joins, synchronization, and locking. Learn To: Identify benefits of using threads in Java. Match methods and constructors provided by the Thread class in Java with their functions. Identify the code to create a thread by extending the  more...

Java Threads ...rs the various states of threads. In addition, the course describes the considerations for writing a multithreaded program and covers thread joins, synchronization, and locking. Learn To: Identify benefits of using threads in Java. Match methods and constructors provided by the Thread class in Java with their functions. Identify the code to create a thread by extending the  more...

Career Development Developing a Career Strategy ...p career advancement, and explore career options. It also describes the stages of career development and explains guidelines for evaluating careers. Learn To Follow steps to identify career preferences. Choose a way to identify skills. Overcome pitfalls of career exploration.  more...

Directory Technologies Part 1 Directory Server Model ...nd the role of LDAP in accessing directories. Finally, it describes Netscape Directory Server Technology. Learn To: o Identify the fundamental concepts of Directory services, which include the X.500 Directory standard and the FSD model. o Understand the LDAP fundamentals. o Understand the configuration of LDAP. o Understand Netscape Directory Server. o Identify how to deploy  more...

SAP R 3 PP Production Planning SOP ...ed Training (CBT) SAP R/3 PP: Production Planning and SOP describes the production planning process and explains how it works. The learner is introduced to the various planning levels in the R/3 System as well as learning how to plan in the Sales and Operation Planning and Material Requirement Planning levels. Furthermore, the trainer will be shown the functions of standard SOP and of flexible  more...

SAP R 3 PP Program Planning MP MRP ...Training (CBT) SAP R/3 PP: Production Planning MP and MRP describes the production planning process and explains how it works. Upon completing this course, the trainee will be able to describe the various planning strategies and their applicability in different types of industries and identify the integration points with Materials Management, Sales & Distribution, Financial Accounting and  more...

mySAP com - Overview ... be controlled throughout the system's entire life cycle, describes the different types of hosting available, and presents various business applications supported by mySAP.com. Learn To: o Identify mySAP.com Basics. o Identify mySAP.com Components. o Identify Application Hosting. o Identify mySAP.com Business Applications. Audience This courses targets employees who need to learn  more...