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Take Control of IIS



...describes how to install and configure Microsoft 2000 Web and FTP services.
Do you need to set up a Web server for your home, small office, or corporation? This course shows, using a real-time, full-screen display, everything you need to do set up Web and FTP servers with the Microsoft 2000 or NT operating systems. All the procedures you need are shown just as you would perform them using your
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LBD: Assessment of Social Behavior


Describes the purposes of behavioral assessment, which includes screening, problem identification, treatment selection, and intervention evaluation.
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LBD: Behavior Reduction and Challenges


Describes behavior reduction strategies, such as employing effective procedures to handle various challenging behaviors.
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Contract Law


... what constitutes contracts (basic contract law), society describes those agreements that help a society to conduct business. Specialized rules apply to sales and lease contracts. For this Basic Completion course, students have 24/7 access to on-line testing materials. Each chapter of text in a course has twenty questions, multiple choice, true-false or a combination thereof.
Students may
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Cisco CCNA Internetworking Technologies 1
This unit teaches networking technologies from host-based to global internetworking. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA)
This unit explains the evolution of networks from the traditional host-based architecture to the global internetworking architecture of today. The unit
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Cisco CCNA WAN Protocols-Configuring X.25
...al circuits.
You will be presented with information that describes the need for Address Resolution and how it relates to transferring data across a network. This unit also introduces the X.25 protocol suite as it is mapped against the OSI reference model. Specifically, the PLP, LAPB, and X.21bis protocols, which make-up the X.25 protocol, are discussed. Also explained is the LAPB frame format
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Java 2 -- Handling Exceptions & Implementing Threads
...describes exceptions, exception handling, threading, multithreading, the creation of threads, their classes and their use.
This unit explains the basics of exception handling by introducing the concept and highlighting the advantages of exception handlers in a program.
It draws a distinction between errors and exceptions. In this unit, you will learn about the keywords used in exception
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Java 2 -- java.lang Package
...s the methods of the String and StringBuffer classes.
It describes the immutability of string objects in a program.
You will also learn about the implementation of the ?equals? method in a program. Additionally, this unit explains the difference between the implementation of the equals method and the == operator. This unit describes the ways to perform arithmetic operations using the methods
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Java 2 -- java.util Package
...s: add( ), remove( ), iterator( ), and size( ). This unit describes overriding methods of the List interface, such as: get( ) and set( ) In this unit, you will learn about various classes, including those that are available in the java.util package.
You will also learn how to use various methods within the classes in a sample program.
You will learn the additional classes that are available
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Java 2 -- Building Graphical User Interfaces
...are a part of the java.awt package. In addition, the unit describes the methods of the Graphics class for painting and drawing on the client area. Finally, the unit describes the use of the Color class constants to set the background and foreground color of a container. The second unit starts with defining the Label class and its methods. The Label class is used to display a line of read-only
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Java 2 -- Applets & Imaging
...applets and not available to applications. The third unit describes the Java 2D API introduced in the JDK 1.2 kit.
It also discusses the uses of the Graphics2D class, and lists the methods of the class.
You will learn to use the various attributes of the Graphics2D rendering context for providing enhanced two-dimensional graphics, text, and imaging capabilities for Java programs. This unit
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Java 2 -- Advanced Java
...irst unit explains the process of garbage collection.
It describes the gc( ) and finalize( ) methods in Java and the code used to make objects eligible for garbage collection.
You will learn to write code that makes effective use of the finalization mechanism. The unit also explains the different techniques that are used for detecting garbage objects.
You will learn about the functions of
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Java 2 -- Enterprise Java
This course contains 4 units: JFC and Swing, Working with Swing Components, Java Servlets, and Distributed Applications. Each unit covers detail the elements of Java necessary to implement these enterprise features and functions as you program in the Java language.
The first unit provides an overview of the JFC package and the Swing architecture.
It explains the features of the Swing class and
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Java 2 -- Advanced java.lang & java.util Packages
...ions as you program in the Java language.
The first unit describes the important methods in the System class, such as arrayCopy( ), exit( ), gc( ), getProperty( ), load( ), setProperty( ), setIn( ), setErr( ), and loadLibrary( ).
You will learn how the System class provides access to standard input and output streams. The unit also explains the methods in the Process class, such as destroy(
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Java 2 -- Extending the GUI
This course contains 3 units: Creating Fonts, Dialog Boxes, and Menus, Using Listener Methods, and Handling Events. Each unit covers detail the elements of Java necessary to implement these features and functions as you program in the Java language.
In the first unit, you will learn to use fonts in a program. The unit explains the Font and FontMetrics classes and their methods.
You will learn to
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Java 2 -- Advanced Enterprise Java
... native method implementations in C or C++. The unit also describes the Java Native Interface (JNI) and its methods.
You will learn to load and link a native method. Finally, you will learn about the JNI types, data structures, and the Invocation API feature of JNI that allows you to load, initialize, and invoke the Java Virtual Machine. The third unit explains the tools and techniques used to
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Cisco CCNA Internetworking Technologies 2
...describes the standards and functions of the OSI reference model, Topologies used in a LAN, Fast Ethernet Options, and Topologies used in a Wan. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA)
This unit describes the second and third layers of the OSI reference model, the Data Link
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Cisco CCNA Router Configuration Basics
...rovide network connectivity to the router. This unit also describes the initialization process as well as the different configuration sources.
You will learn how a router can be configured from the console port, the auxiliary port, a network management station, a TFTP server, or from virtual terminals.
You will also learn the Cisco IOS commands that are used during router startup and the
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Cisco CCNA TCP/IP Addressing on CISCO Routers
...describes various layers present in the TCP/IP protocol suite. The TCP/IP protocol suite maps roughly to the OSI reference model. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA)
This unit describes various layers present in the TCP/IP protocol suite. The TCP/IP protocol suite maps
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Cisco CCNA IPX Routing
This unit introduces IPX/SPX protocol suite, explains the protocols that constitute this suite, and maps the Novell IPX protocol suite to the OSI reference model. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA)
This unit introduces IPX/SPX protocol suite, explains the protocols that
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Mastering RoboHelp Office 2002



...lp, Oracle Help and Java Help. Working with Help Projects describes creating projects; compressing and compiling projects in RoboHelp; and generating projects in RoboHelp HTML. Importing Documents, Files and Projects contains Word to Help conversion tips; how to convert Word documents to RoboHelp; how to import Word documents to RoboHelp HTML; how to convert WinHelp projects to RoboHelp HTML;
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Mastering Cold Calls



Course description -- There are some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape
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Basics of Effective Communication



...on examines the fundamental elements of communication and describes how you can send clear and consistent messages to a Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effectiveness. It covers effective listening and feedback skills in practical and immediately useful Strategies and Tips. IMPORTANT NOTE: INTERNET EXPLORER
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From 123-CBT Computer Based Training
Selections and Layers in Photoshop CS3
To harness the power of Adobe Photoshop CS3's digital manipulation tools, it is first necessary to understand the fundamental concepts of selecting portions of images, and isolating image components into layers. This course introduces the new Quick Selection tool and its refinement settings, and explains other selection tools including an assortment of lasso and marquee tools and the Magic Wand
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Selections and Layers in Photoshop CS3
Advanced Tools in Photoshop CS3
Designers and photographers alike can use a variety of advanced Photoshop CS3 tools to enhance their images. This course explores the digital versions of techniques used in traditional photography darkrooms such as smudging, dodging and burning, and applying filters. It also demonstrates how Photoshop users can isolate or extract areas of an image by applying masks, selecting pixels within
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Organizational Scope of Critical Thinking
"In any complex environment systems are necessary, but they must serve an organization rather than become its masters." This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid
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Using Surveys to Measure Customer Satisfaction
... to cause most customer dissatisfaction.The second lesson describes the various survey methods and explains the situations for which each is the most suited. With this knowledge, you will be able to choose the method that will achieve the maximum response for you within the constraints of available resources and time. The same applies to selecting the most appropriate sampling method, and what
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Bridge the Expectations Gap
...ompany is a delight or a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company. Perhaps policies that impact on customer service are set without input from either the customers themselves, or the frontline employees who are the best qualified to know what customers want. Maybe your company's advertising is
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How to Work with Negative People and Procrastinators
Don't you hate it when people say they'll do something, but when the deadline is up, it turns out they somehow never managed to get around to doing it? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with
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Lawsuits and Negotiations
This course discusses the legal process of litigation and other out-of-court negotiations that are used to settle business disputes. In addition, this course treats the decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and
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Configure Windows Vista Environments
Microsoft has added several new features to the Windows Vista desktop environment, among them the new Aero Glass user interface and the addition of the Windows Sidebar which displays and organizes gadgets. This course describes Windows Vista management utilities and how to use them and how to install and manage devices in Vista the new Aero Glass and Sidebar features of Vista and how to configure
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Windows Vista Users and Groups
The use of user and group accounts is fundamental in any network environment for both security and ease of administration. This course describes the types of user and group accounts available for Windows Vista clients, explains how to manage them, and covers best practices for their use.
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Windows Vista Maintenance and Optimization
An optimized operating system runs at peak performance and helps to ensure that applications and hardware perform as they are designed to. Windows Vista has many tools to help achieve the goal of an optimized system along with monitoring tools that help ensure the system continues to perform at its best. This course describes many of the performance monitoring tools of Windows Vista and explains
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Tools for Planning and Managing Six Sigma Project Opportunities
In many situations your results are only as good as the tools you use. Knowing which tools to use, and how to apply them effectively, is the key to any endeavor's success. This assertion holds true for process and quality improvement strategies, and Six Sigma and quality improvement teams throughout the world use a set of management and planning tools to analyze and understand a variety of issues.
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Statistics and Probability in Six Sigma
Six Sigma bases its analysis and findings on the facts and figures at hand. Statistical studies and probability are the key tools that Six Sigma teams use to measure and analyze issues that are identified in the early stages of Six Sigma projects. This course explores basic statistical concepts that apply to Six Sigma. It distinguishes between enumerative and analytical statistics and population
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Total Productive Maintenance
How do you ensure that the maintenance requirements of physical assets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total Productive Maintenance (TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to
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HR s Strategic Role in the Organization HRCI SPHR
...ganization to successfully achieve its goals. This course describes how to guide and lead the change process, how HR can impact regulations and legislations, and the role of HR in risk management and building strategic partnerships. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources
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Management of the HR Process HRCI SPHR
...cally diagnose the organization and how to plan in HR. It describes how to measure and evaluate HR's contributions to organizational effectiveness. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination. The content in this course is based on the Strategic
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Changing Corporate Culture
...iversity, and how to handle their opposition. This course describes the challenges of providing a climate of acceptance, explains policies and practices that further the goal of diversity, and suggests ways to leverage diversity and build inclusion. This SkillSoft product has been reviewed by the Employment Practice Group of Sheehan Phinney Bass Green. As of the date reviewed, the content of
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Directory Technologies Part 1 Directory Server Model

...nd the role of LDAP in accessing directories. Finally, it describes Netscape Directory Server Technology. Learn To: o Identify the fundamental concepts of Directory services, which include the X.500 Directory standard and the FSD model. o Understand the LDAP fundamentals. o Understand the configuration of LDAP. o Understand Netscape Directory Server. o Identify how to deploy
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ASP NET Part 2 ADO NET Partitioning Tracing

... displaying and customizing data display. The course then describes the different methods of separating code from content. Learners will understand how to create code-behind classes, add user controls to ASP.NET pages, and use components in ASP.NET applications. Additionally, the course covers the two tracing techniques in ASP.NET: page-level tracing and application-level tracing, how to enable
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ASP NET Part 2 ADO NET Partitioning Tracing

... displaying and customizing data display. The course then describes the different methods of separating code from content. Learners will understand how to create code-behind classes, add user controls to ASP.NET pages, and use components in ASP.NET applications. Additionally, the course covers the two tracing techniques in ASP.NET: page-level tracing and application-level tracing, how to enable
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Intro to Object-Oriented Programming with Java

...s, arrays, class members, and scope of variables. It also describes how to invoke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding.
Learn To:
Identify advantages of using Object-Oriented Programming (OOP).
Identify features of a class declaration.
Identify key concepts
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Intro to Object-Oriented Programming with Java

...s, arrays, class members, and scope of variables. It also describes how to invoke methods. In addition, the course covers advanced OOP concepts like encapsulation, inheritance, polymorphism, and method overloading, overriding, and hiding.
Learn To:
Identify advantages of using Object-Oriented Programming (OOP).
Identify features of a class declaration.
Identify key concepts
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UNIX--Part 1 User Fundamentals

...n a series of 10 courses on the UNIX operating system. It describes how to get started with UNIX, introducing the Common Desktop Environment (CDE) and the terminal window. It introduces files, directories, and printing and operations frequently performed on these. It teaches how to manipulate input and output, as well as how to compress and uncompress files. It also introduces the UNIX shell
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Windows 2000 Upgrading from Windows NT 4 0--Part 1

...describes the initial decision making processes which a System Administrator and other IT decision makers undergo when moving from an NT 4.0 environment to Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT
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Windows 2000 Upgrading from Windows NT 4 0--Part 1

...describes the initial decision making processes which a System Administrator and other IT decision makers undergo when moving from an NT 4.0 environment to Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT
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Interconnecting Cisco Networking Devices Part 3

...11 - Interconnecting Cisco Networking Devices. The course describes Network Address Translation (NAT) and port address translation (PAT). This course also covers how to configure serial interfaces using PPP and High-Level Data Link Control (HDLC) encapsulation. Frame Relay operation is introduced and you learn how to configure Frame Relay on Cisco Systems routers. Finally, you learn how to
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Interconnecting Cisco Networking Devices Part 2

...s. The course introduces fundamental routing concepts. It describes the features, operation, and configuration of Routing Information Protocol (RIP), Interior Gateway Routing Protocol (IGRP), Enhanced Interior Gateway Routing Protocol (EIGRP), and Open Shortest Path First (OSPF) routing protocols. This course also describes the operation of different types of access lists.
Learn To:
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Interconnecting Cisco Networking Devices Part 1

..., and access layer switch configuration. This course also describes the features and operation of VLANs, and shows you how to configure and troubleshoot them.
Learn To:
Identify features and functions of Layer 2 switches and bridges.
Sequence the steps in managing Layer 2 addresses.
Sequence the steps for forwarding and filtering frames.
Identify features of the Cisco IOS
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Oracle8i Network Administration Net8 Additional Config Troubleshooting

...is series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn how to implement a basic connection between a client and a server node using various naming methods. Participants will also configure a Names server, a Multithreaded Server and Connection Manager. The different methods used to determine
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Oracle8i Network Administration Net8 Architecture Strategy

...is series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn how to implement a basic connection between a client and a server node using various naming methods. Participants will also configure a Names server, a Multi-threaded Server and Connection Manager. The different methods used to determine
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Oracle Form Builder R6 Project Builder and Menu Modules

...r series based on Oracle Developer Release 6. This course describes the features and benefits of Oracle Project Builder, how to create and deliver projects, and how to create new file types. In addition, the course describes how to create and manipulate menu modules, and how to manage menu modules. L earn To: Identify the benefits of using Project Builder. Match the terms used in
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Oracle Form Builder R6 Enhancing the User Interface

...r series based on Oracle Developer Release 6. This course describes how to create input and non-input items, how to create lists of values (LOVs) and editors to support text items, and how to create forms using multiple windows and a variety of canvas styles. Additionally, this course covers ways to add functionality to items by creating triggers containing built-in subprograms. L earn To:
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Oracle8 Network Administration Net8 Configuration and Troubleshooting

...is series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn how to implement a basic connection between a client and a server node using various naming methods. Participants will also configure a Names server and Connection Manager. The different methods used to determine network problems and the
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Oracle8 Network Administration Net8 Architecture Configuration

...is series explains in detail the architecture of Net8 and describes the steps in which connections are established between peers. Participants will learn how to implement a basic connection between a client and a server node using various naming methods. Participants will also configure a Names server and Connection Manager. The different methods used to determine network problems and the
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C Programming - Part 1

...ns Duration: 2 Hour(s) Identify the statement that describes the specified function prototype. Identify the features of the different parts of a function definition. Identify the position where a return statement is used correctly in the displayed code. Identify the result of the displayed code by using the rules of scope of variables. Identify the result of a piece of code by using
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Oracle 11i10 Order to Cash Porcessing Invoices

...provides an overview of the Invoicing process. The course describes the methods for creating, correcting, and generating invoices. The course also covers using invoices for revenue recognition and making promised commitment accounts.
Learn To:
Identify key concepts of Receivables related to the Invoicing process.
Identify key concepts related to entering invoices.
Identify
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Strategic Management Establishing Strategic Focus

...ions avoid implementing strategic management. The program describes the proper steps for effective decision making, and the guidelines to make the strategic management process successful. Learn To Recognize the definition of strategic management. Apply appropriate terms and language to strategic management situations.
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Strategic Management Analyzing Strategic Options

...SWOT review to analyze a company's situation. The program describes how to evaluate internal resources, capabilities, and core competencies, and analyze external factors, such as industry trends and competition. Learn To Identify reasons to conduct a strategic analysis. Recognize the definition of a strategic audit.
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Oracle 11i10 System Admin Personalization Workflow Components

... the learners to the benefits of the workflow process and describes different types of workflow components.
Learn To:
Identify features of personalizations.
Match the profile options configured to enable or disable page personalization with their features.
Identify steps to perform administrator-level page personalization.
Identify benefits of using Oracle Workflow.
Match
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Oracle 11i10 Order to Cash Tax Accounting Period Closing

...se provides an overview of the Tax Accounting process. It describes the steps for setting up tax and tax profile options. It also covers defining tax codes, tax rates, and tax groups. In addition, the course elaborates on the period-closing process.
Learn To:
Identify key concepts related to tax in Oracle 11i10 Order to Cash.
Identify the steps for setting up tax.
Identify options
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SAP R 3 v4 0 MM Warehouse Management

...nd shows how to post goods movements in the WM system. It describes how to carry out a physical inventory and discusses special WM topics such as storage unit management and warehousing control.
L earn To:
Warehouse management in SAP R/3.
Warehouse management master data.
Manual WM procedures.
Creating transfer requirements.
Transferring stock.
C ontent Emphasis
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Oracle 11i10 Order to Cash Order Entry Overview

...ovides an overview of the Order Entry process. The course describes the methods for creating transaction types, defaulting rules, and end customers. The course also covers the header and line information that needs to be entered in an order.
Learn To:
Identify key areas in the order entry process.
Identify characteristics of the Negotiation functionality.
Create a transaction type
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Oracle 11i10 Order to Cash Order Creation Setup

...describes the methods for creating BSAs, internal orders, and drop shipments. The course also describes the options for scheduling, booking, copying, and importing orders. In addition, this course covers the essential and optional steps for setting up a sales order.
Learn To:
Identify key issues in working with a Blanket Sales Agreement (BSA).
Create a Blanket Sales Agreement (BSA).
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SQL and PL SQL Data Retrieval Techniques

...ourse Introduction to Oracle: SQL and PL/SQL. This course describes how to access data from more than one table using joins and aggregating data using group functions. This course also describes how to embed a SQL statement in a clause of another SQL statement to enhance the power of SQL queries. In addition, how to use SQL*Plus commands to build on basic SQL statements and create customized
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Building Scalable Cisco Internetworks Part 3

...describes the features and operation of Enhanced Interior Gateway Routing Protocol (EIGRP). It teaches how to configure EIGRP. This course also introduces Intermediate System-to-Intermediate System (IS-IS) technology structures and protocols, as well as basic configuration examples.
Learn To:
Identify benefits of Enhanced Interior Gateway Routing Protocol (EIGRP).
Identify the
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Oracle 11i10 Order to Cash Lifecycle Key Components

...gement process, and Enterprise Structure. The course also describes items, item attributes, and the implementation considerations for the Oracle 11i Order to Cash solution.
Learn To:
Match the processes involved in the Order to Cash lifecycle with their descriptions.
Match the multiple fulfillment models of Order Management (OM) with their descriptions.
Identify key concepts in
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UNIX User Curriculum

...describes how to get started with UNIX, introducing the Common Desktop Environment (CDE) and the terminal window. It introduces files, directories, printing and operations frequently performed on these. It teaches how to manipulate input and output, as well as how to compress and uncompress files. It also introduces the UNIX shell environment, shell functionality, and text patterns.
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Java Threads

...rs the various states of threads. In addition, the course describes the considerations for writing a multithreaded program and covers thread joins, synchronization, and locking.
Learn To:
Identify benefits of using threads in Java.
Match methods and constructors provided by the Thread class in Java with their functions.
Identify the code to create a thread by extending the Thread
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Java Threads

...rs the various states of threads. In addition, the course describes the considerations for writing a multithreaded program and covers thread joins, synchronization, and locking.
Learn To:
Identify benefits of using threads in Java.
Match methods and constructors provided by the Thread class in Java with their functions.
Identify the code to create a thread by extending the Thread
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Career Development Developing a Career Strategy

...p career advancement, and explore career options. It also describes the stages of career development and explains guidelines for evaluating careers. Learn To Follow steps to identify career preferences. Choose a way to identify skills. Overcome pitfalls of career exploration.
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SAP R 3 PP Production Planning SOP

...ed Training (CBT) SAP R/3 PP: Production Planning and SOP describes the production planning process and explains how it works. The learner is introduced to the various planning levels in the R/3 System as well as learning how to plan in the Sales and Operation Planning and Material Requirement Planning levels. Furthermore, the trainer will be shown the functions of standard SOP and of flexible
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SAP R 3 PP Program Planning MP MRP

...Training (CBT) SAP R/3 PP: Production Planning MP and MRP describes the production planning process and explains how it works. Upon completing this course, the trainee will be able to describe the various planning strategies and their applicability in different types of industries and identify the integration points with Materials Management, Sales & Distribution, Financial Accounting and
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mySAP com - Overview

... be controlled throughout the system's entire life cycle, describes the different types of hosting available, and presents various business applications supported by mySAP.com. Learn To: o Identify mySAP.com Basics. o Identify mySAP.com Components. o Identify Application Hosting. o Identify mySAP.com Business Applications. Audience This courses targets employees who need to learn
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SAP R 3 v4 6 SD Custromer Service Representative

...nd organized in the R/3 System. Additionally, this course describes the master data used by sales employees. Furthermore, the student will be introduced to the activities involved in the role of the sales employee in the R/3 System. Learn To: o Getting started with SAP R/3 4.6. o Starting the system and logging on. o Access options. o Basis. o Basics of sales and distribution. o
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i-Net Part 1 Internet Basics Infrastructure

...in a four part series that introduces internetworking. It describes internetworking components and when to use them. This course also introduces the OSI Layer and TCP/IP, DNS hierarchical structure, and remote access protocols. Topics covered include network access points, ISPs and Internet backbone, and the Internet connectivity process. Learn To: o Sequence the stages in the evolution of
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ABAP Objects 6 10 Overview

...describes the programming concepts used in SAP. It also explains a number of basic object-oriented concepts, and provides a brief introduction to the conceptual phase of ABAP Object program systems. The course also provides a detailed description of the object-oriented programming concept. It also discusses the special features of the object-oriented concept and explains how similar code can be
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Creativity Innovation Increasing Personal Creativity

...ativity to generate ideas and solve problems. The program describes exercises that can be used to prepare the mind and body for creative thinking and explains the most common ways creativity is incorporated into problem solving. Learn To Select exercises that can be done to mentally prepare to be creative. Identify elements of
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SAP R 3 4 6 CO Cost Center Acct Periodical Allocation Reports

... Cost Center Accounting Periodical Allocation and Reports describes the processes that take place when actual postings are carried out in Cost Center Accounting. It also explains how documents are entered, posted and reversed. Furthermore, it looks at reporting in Cost Center Accounting, and shows you to use and configure reports to suit your individual needs. Learn To: o Getting Started
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Creativity Innovation Promoting Team Creativity

...ies that can be used to increase creativity in a team and describes the creative problem-solving process. Learn To Demonstrate characteristics of a successful creative team. Identify roles that team members will play. Manage an individual who might hinder creative sessions. Use
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Visual Basic NET-Windows Development Curriculum

... to Microsoft.NET Framework Windows Forms and controls.It describes the various options for building your own controls and explains how to expand the functionality of existing controls. The student is taught how to use .NET and COM components of the Windows Forms application, and how to use the Reporting and Printing features. The curriculum also covers the Debugging and Deploying Windows Forms
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Visual Basic NET-Windows Development Part 2

...describes the various options for building your own controls. It explains how to extend the functionality of existing Windows Forms control, combine multiple existing controls into a composite control, and build a new custom control. It also covers how to add design-time attributes and licensing support to a control. Learn To: o To identify features of extended controls. o To sequence
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Advanced Interpersonal Communication Building Relationships

...ng feedback when building relationships. The program also describes the various communication styles and offers techniques to use when communicating with them. Learn To Interact with an individual who displays a specific primary communication style. Identify the four types of secondary communication style.
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Communicating w Difficult People Handling Difficult Co-Workers

...lve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps that create the conflict resolution process. Learn To Identify types of difficult personalities. Identify
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Communicating w Difficult People Communicating with Your Manager

...ger, and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to provide unsolicited feedback. Learn To Apply steps to distinguish between difficult behavior and periodic irritability.
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Sexual Harassment What Employees Should Know

...entify which type of EEOC-recognized sexual harassment it describes. Identify the characteristics of quid pro quo sexual harassment. Identify the characteristics of hostile environment sexual harassment. Identify situations that involve illegal firings. Simulation Overview: In this
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SAP R 3 CO Cost Center Acct Periodical Allocation Reports

... Cost Center Accounting Periodical Allocation and Reports describes the processes that take place when actual postings are carried out in Cost Center Accounting. It also explains how documents are entered, posted and reversed. Furthermore, it looks at reporting in Cost Center Accounting, and shows you to use and configure reports to suit your individual needs. Learn To: o Actual postings.
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SAP R 3 Structure Operation

...describes the structure of the R/3 System and how it works. The SAP R/3 System explains what SAP R/3 means, and describes the kinds of companies in which it can be used, as well as the system architecture on which it is based. Additionally, it will describe how the trainee will be introduced to R/3 as an integrated system, as well as its organizational structure, and components. The trainee
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WebSphere Studio 5 0 SOAP JavaBeans WSDL

...P messages are used in Web Services applications. It then describes the fundamental operations of the Apache AXIS SOAP engine, the serialization framework in Apache SOAP, and how it can be customized to solve specific serialization issues. The course then offers instruction on how to use the Web Services Wizard of WebSphere Studio Application Developer to create a new Web Service from an
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WebSphere Studio 5 0 SOAP JavaBeans WSDL

...P messages are used in Web Services applications. It then describes the fundamental operations of the Apache AXIS SOAP engine, the serialization framework in Apache SOAP, and how it can be customized to solve specific serialization issues. The course then offers instruction on how to use the Web Services Wizard of WebSphere Studio Application Developer to create a new Web Service from an
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QuickBooks Pro 2005 Setting Up

...o perform basic accounting functions using QuickBooks. It describes the QuickBooks interface elements, covers the procedure to set up a new company, and details the tasks that you need to perform when working with the Chart of Accounts.
Learn To:
Learn about features of QuickBooks 2005.
Learn about components of the QuickBooks interface.
Learn about options for opening and closing
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Windows Server 2003 Managing a Server Env Part 2

... a Microsoft Windows Server 2003 Environment. This course describes remote server administration and also how to manage a Web server. It also teaches how to manage physical and logical devices and data storage. Learn To To match group membership types with their tasks. To identify features and functions of the Run as command.
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Windows Server 2003 Managing a Server Env Part 2

... a Microsoft Windows Server 2003 Environment. This course describes remote server administration and also how to manage a Web server. It also teaches how to manage physical and logical devices and data storage. Learn To To match group membership types with their tasks. To identify features and functions of the Run as command.
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Windows Server 2003 Skills Update for MCSAs Part 1

...ows Server 2003-networked environment. . This course also describes remote server administration and also how to manage a Web server. Learn To To match Windows Server 2003 editions with their features. To match logon options with their functions. To identify features and functions of administrative
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Windows Server 2003 Skills Update for MCSAs Part 1

...ows Server 2003-networked environment. . This course also describes remote server administration and also how to manage a Web server. Learn To To match Windows Server 2003 editions with their features. To match logon options with their functions. To identify features and functions of administrative
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Oracle Application Server 10g Administration II Part 1

...describes the advanced administration concepts. In addition, you are introduced to common deployment topologies of Oracle Application Server 10g to enable choosing the appropriate topology according to your business needs. To provide a stable and highly available environment that performs well, you learn the concepts for high availability (HA) and scalability. You also learn to configure
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From 6P International, LLC
The Clean Air Act
...mation pertaining to the Clean Air Act. The Clean Air Act describes one of a number of pieces of legislation relating to the reduction of atmospheric pollution.
Learning Objectives
a Understand the Clean Air Acts of 1955, 1963, 1970, and 1990
a Describe the permit program
a Recognize the purposes of the CAA
a Describe how the CAA is protecting people
a Evaluate the New Source
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From Serebra Learning Corporation
Win2000 Active Directory Implementation Implementing Change Configuration Management
...s to domains, organizational units, or sites. This course describes GPO permission inheritance and modifications. You will also learn how to block, force, and filter GPO settings, delegate administrative control of GPOs, and troubleshoot GPO settings. Next, you will learn about the different types of security policies and how to use security templates and the Security Configuration and Analysis
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Visual Basic 6 0 Database Access Part I
...m and uniform access to database information. This course describes the fundamentals of viewing and modifying information in databases using the industry standard Structured Query Language (SQL). It explains how SQL is used with client tools built in Visual Basic, to create powerful queries and statements for a server-side database. Finally, this course describes how you can use data controls
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JES2 Job Controls ll
... Character Set image and a Forms control Buffer image. It describes how to force a page break, control line spacing and load characters sets. The course discusses the burster-trimmer-stacker, all-points-addressable printers, and the parameters for advanced function printing. It also identifies situations when special output processing is required. The course describes the JES2 REmote Job Entry
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Call Center Structures The Call Center Profession
This course describes the functions, structure and key players of a typical call center, and underscores the uniqueness of the profession. Agents who need an understanding of the fundamental structures and relationships in the call center profession.
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Call Center Operations Performance Measurement
...describes how the manager must balance the sometimes conflicting interests of the center s stakeholders. It also demonstrates how KPIs (Key Performance Indicators) are applied to evaluate both agent and call center performance. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for
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Call Center Operations Workforce Management
This course describes forecasting, scheduling, occupancy and staffing principles, and explains their impact on the life of an agent and the success of a call center. Agents who want to progress to an understanding of call center operations, including workforce management, technological applications and performance measurement for both agents and call centers.
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Introducing Contact Centers CSR Success Criteria
This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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Bridge The Expectations Gap
...ompany is a delight or a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company. Perhaps policies that impact on customer service are set without input from either the customers themselves, or the frontline employees who are the best qualified to know what customers want. Maybe your company's advertising is
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Building Dynamic Teams Thrive on Teamwork
This course describes techniques that will enable teams to streamline communications and improve overall performance. Professionals who want to work more effectively with others to achieve shared goals.
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Succeeding Through Teamwork Resolve Team Conflict
This course describes several methods that learners can use to work through conflict situations. Numerous tips for avoiding unnecessary conflict are provided. Professionals who want to work more effectively with others to achieve shared goals.
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Making Team Decisions Brainstorm as a Team
This course presents a team decision-making model and describes the decision-making methods of Brainstorming and List Reduction. Professionals who want to collaborate more effectively within a group.
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Making Team Decisions Decide Through Silent Voting
This course describes the Nominal Group technique of silent voting with limited discussion as a means to gain consensus on sensitive and controversial topics. Professionals who want to collaborate more effectively within a group.
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Making Team Decisions Merge Team Opinions
This course describes the Delphi technique of anonymous voting and elimination to obtain majority consensus. Professionals who want to collaborate more effectively within a group.
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Making Team Decisions Organize Team Consensus
This course describes the Consensus Card technique that relies on visual aids to quickly identify the best options for resolving complicated decisions. Professionals who want to collaborate more effectively within a group.
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Making Team Decisions Choose Between Alternatives
This course describes the Paired Choice technique of comparing several alternatives to select a single solution in a quick, efficient manner. Professionals who want to collaborate more effectively within a group.
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Making Team Decisions Rank Choices by Criteria
This course describes the Criteria Rating method of weighted rankings to identify and balance decision criteria. Professionals who want to collaborate more effectively within a group.
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Measuring Team Performance Survey for Accurate Data
This course describes the elements of a survey that gathers data that is objective, easily analyzed, and meaningful. Professionals who want to collaborate more effectively within a group.
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Project Management Professional Professional Responsibility
This course reflects on the principles of the PMP Code of Professional Conduct. It describes learners' responsibilities in their day-to-day practice of project management in terms of ensuring integrity, acquiring and sharing knowledge, and working with diversity. This course is part of the PrimeProject Management Professional series of courses.
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Defining the Issue Determine the Real Problem
This course describes how to create a focused problem statement using the Occam s Razor method. Professionals who want to resolve workplace challenges more effectively.
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Investigating the Problem Gather Evidence
This course describes several data gathering techniques that can be used to improve problem analysis procedures and the resulting decisions. Professionals who want to resolve workplace challenges more effectively.
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Making Group Decisions Ensure Group Success
This course describes four methods to generate successful problem solving decisions. Professionals who want to resolve workplace challenges more effectively.
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Organizational Scope of Critical Thinking
...hairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid this risk and to use the systems most effectively. In this course, learners will understand the role that critical thinking can play across an
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Empowering your Workgroup Delegate for Results
This course describes techniques for successfully delegating assignments to your work team. All levels of professionals who supervise the performance of other staff members.
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Cultivating Great Teams Inspire Team Success
This course describes motivational strategies to help your team reach their performance goals. All levels of professionals who supervise the performance of other staff members.
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Communicating Successfully Manage Better by Listening
This course describes the value of active listening techniques and how they can be used to improve the participant's managerial performance. All levels of professionals who supervise the performance of other staff members.
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Management of the HR Process HRCI SPHR
...cally diagnose the organization and how to plan in HR. It describes how to measure and evaluate HR's contributions to organizational effectiveness. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification examination.The content in this course is based on the Strategic
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PrimeFinance Evaluating Performance
This course describes appropriate managerial responses to an evaluation of liquidity, activity, profitability and solvency ratios. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .
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PrimeFinance Budgeting Matters
This course describes how to relate budgeting and the key budgeting methods to a manager's work. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .
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PrimeFinance How to Budget
This course describes how to interpret and control budgets. Project managers and department managers who need to take on budgetary responsibilities and input into business decisions .
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PrimeFinance Making Investment Decisions
...describes the decision points that support capital budgeting within an organization, and continues to explore how a range of techniques (including CVP, NPV, payback, IRR, and ARR) can be used to conduct short- and long-term project evaluations within this process. Department managers who need to take on budgetary responsibilities, input into business decisions and participate effectively in
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Total Productive Maintenance TPM
...n and maintenance staff members working together. It also describes how TPM seeks continuous improvement of production equipment effectiveness through periodic evaluations. In addition, the requirements to successfully implementing TPM are covered. Candidates for Black Belt certification; managers/executives overseeing personnel involved in the implementation of Six Sigma in their organization;
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Measurement Assessment and Metrics
...iques used to detect trends of projects and processes. It describes key concepts in statistical analysis and explains how data-gathering affects the people in an organization and vice versa. It is aligned with the Quality Management Division of the American Society for Quality's Certification Handbook and is designed to assist learners as part of their preparation for the ASQ Certified Manager
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Building a Quality Management System
This course introduces the Quality Management System (QMS) model which is a conceptual framework for the ISO 9001:2000 standard requirements. The QMS model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and
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Workplace Manager Workplace Attitudes
This course describes your role, as a manager, in carrying out the company's legal responsibilities and policies relating to discrimination and harassment. All employees within an organization, whether new hires or as a refresher program for long-term employees.
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Programming with XHTML 1 1 Basic Concepts
This course covers basic concepts about Extensible Hypertext Markup Language (XHTML). The course provides an overview of the World Wide Web (WWW) and markup languages including Standard Generalized Markup Language (SGML), Hypertext Markup Language (HTML), Extensible Markup Language (XML), and XHTML. The course also provides comparison between various markup languages. In addition, the course
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Programming with XHTML 1 1 Embedded Objects and Hyperlinks
This course covers basic concepts about embedded objects and hyperlinks in Extensible Hypertext Markup Language (XHTML) documents. The course describes various XHTML tags to embed multimedia objects such as images, audio, video, and animation. The course also provides information for creating hyperlinks, bookmarks, and image maps. The intended audience for this course includes Technical Managers,
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Programming with XHTML 1 1 Advanced Tags
...asic concepts about tables, forms, and frames. The course describes the tags and their attributes to create and format tables and define column groups. The course also explains the tags used to create static forms and frames. In addition, the course covers creating menus, specifying special characters, and setting colors for a Web page. Finally, the course describes the key concepts related to
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Programming with XHTML 1 1 CSS Metadata RDF Namespaces
...c concepts about cascading style sheets (CSS). The course describes various types of CSS used to format Extensible Hypertext Markup Language (XHTML) elements. The course also provides guidelines to create CSS and handle different types of browsers. Finally, the course covers the key concepts related to metadata, Resource Description Framework (RDF), and namespaces. The intended audience for
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Programming with XHTML 1 1 DOM and Dynamic XHTML
...e Hypertext Markup Language (XHTML) documents. The course describes various objects, properties, methods, and events of JavaScript. In addition, the course explains various constructs of JavaScript that help in developing dynamic Web pages. The course also covers key concepts of Document Object Model (DOM). Additionally, the course describes XForms and form creation using Common Gateway
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Programming with XHTML 1 1 Advanced Concepts
...ible Markup Language (XML) in Web development. The course describes creating XML documents, Document Type Definitions (DTDs), and schemas. In addition, the course provides information about valid Extensible Hypertext Markup Language (XHTML) documents. The course also covers using XHTML with mobile devices and various types of browsers. The intended audience for this course includes Technical
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HIPAA Electronic Health Data Transactions
Congress designed the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Administrative Simplification Rules to create shared data standards for health care providers, health plans, and information clearinghouses. These common standards make it easier to provide adequate care for patients, process insurance claims, and send and receive payments for health services. By using a
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XML Basic Concepts and Techniques
The XML: Basic Concepts and Techniques course is the first course in the XML curriculum. This course is meant for Web programmers who want to use Extensible Markup Language (XML) to transport and exchange data over the Internet. The course explains how users can apply XML to their advantage. It also describes the procedures for creating well-formed XML documents and Document Type Definitions
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XML Implementation in Enterprise
The XML: Implementation in Enterprise WBT is the second course in the XML curriculum. This course is meant for Web programmers in a multi-tier enterprise system who want to use XML to transport and exchange business data over the Internet. The course details the role of XML and related technologies in enterprise computing. It also describes the procedures for using XML Schemas for ensuring
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Visual Basic 6 0 Enterprise Client Server Development Part 1
...itecture, reviews how to instantiate a COM component, and describes how to make and compile COM configurations. It also describes how COM components are registered and identified in the Windows registry. This course also introduces the concept of transactions and describes the features and architecture of MTS. It defines the pros and cons of several multi-tier application architectures, and
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Visual Basic 6 0 Advanced Enterprise Client Server Dev Part I
...dures for business services and data integrity checks. It describes how to create, write, and debug stored procedures, as well as how to call them from Visual Basic code. Finally, this course discusses how to create SQL stored procedures for passing arguments and accepting return values. It also explains how to write SQL control-of-flow statements and embed SQL transactions in stored
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Visual Basic 6 0 Using the Win32 API Part II
...describes how to use some of the more common Win32 API drawing functions, it explains how to obtain and release a device context and how to draw dots, lines, and rectangles on a form or control. It also describes how to change pen and brush styles by using stock objects and by creating customized pens and brushes. In addition, it explains how to place a text string on a control or form using
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Visual Basic 6 0 ActiveX COM Part II
...se covers advanced topics related to ActiveX controls. It describes how to create your own ActiveX controls, discusses the dependency of ActiveX controls on their container applications and gives an overview of ambient properties and the User Control object. This course also introduces the ActiveX Control Interface wizard, which simplifies the creation and coding of a control and describes how
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Basic C Programming
...ts; functions, symbolic constants, macros, and arrays. It describes the principles and processes of writing user-defined functions, the difference between user functions and C library functions, function headers and definitions, passing data among functions, and recursive functions. It also provides an understanding of life span or scope of program variables, which are crucial to the successful
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Advanced C Programming
This course introduces complex data elements and many important functions. The elements of a structure can be accessed separately or manipulated as a single variable. The course also describes other data elements, functions for the manipulation of characters, logical operators (AND, OR, XOR, INV, and SHIFT), and dynamic memory allocation. This course is not written to a version. This course is
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UNIX Editing Printing and Text Formatting
...roduces the student to command affect the entire file and describes hoe to use perviously specified patterns for improving editing efficiency. The student will learn how to display file on the screen and printing options as well as other editing and printing programs. The course introduces to the functions of predefined and user-defined macros and how to create a mac This course is designed for
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UNIX System Administration
...ourse introduces the concept of system administration. It describes the duties of the system administrator, introduces the superuser and discusses how an administrator accesses the system, It also explains file systems and introduces some of the standard directories and files found in the UNIX system. The course explains how the UNIX system is launched and shut down and the systems used for
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Win2000 Netwk Infra Design Designing a Network Strategy
...er, the course explains the role of DHCP on a network and describes an effective DHCP infrastructure design. The course also discusses the benefits of integrating DHCP with other network services of Windows 2000 and explains the tasks involved in managing a DHCP network. Next, the course introduces the role of DNS in a network, covers the query resolution process of a DNS server, and describes
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Win2000 Netwk Infra Design Designing a WINS Dfs Strategy
...solution, with special reference to a legacy network, and describes the WINS client interaction and query forwarding. You will also learn about the use of WINS proxy for integrating WINS enabled client with non-WINS clients in a routed environment. The course also describes how to ensure the availability of WINS servers, secure data transfer, and optimize the performance of WINS. You will learn
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Win2000 Netwk Infra Design Internet Connection Infra
...iscusses the concepts and strategies of remote access and describes the various authentication protocols and the authentication methods, along with the benefits of integrating remote access with other networking services. The course addresses the training needs of system administrators and network architects involved in the infrastructure design of a Windows 2000 network. This course also
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Win2000 Netwk Infra Design Wide Area Network Infra
...l as the methods of Demand-Dial Security. The course also describes the role of multicasting in a network and explains the procedure for configuring Multicast forwarding and IGMP Proxy. Finally, the course explains the interoperability of the Windows 2000 systems with the IBM hosts systems, the types of networks, and their connectivity, and also explains the interoperability of the Windows 2000
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Win2000 Netwk Infra Design Internet Connectivity Strat
...describes the need for, and the role of, connection sharing for a small network. It also describes the configuration of connection sharing to provide services of DHCP, DNS, and WINS for a small private network, as well as the different functions performed by NAT in a network. It further describes the different components of NAT routing protocol: translation components, the addressing component,
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UNIX Files and Directories
...describes the UNIX system of directories and files. It explains the structure of the UNIX hierarchical file system and how to access files and directories. It also presents the commands for copying, moving, removing, renaming, and backing up files in the directories, as well as the process for renaming, removing and backing up directories. Permission rights which are required for accessing
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Win2000 Professional Managing Hardware Devices
...sk space, and manage disk quotas on a remote computer. It describes usin The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare
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Win2000 Professional Administering Resources
...ing print resources over the network. Finally, the course describes troubleshooting solutions for problems related to file-system, file or folder inaccessibility, and printing. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the
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Win2000 Server Maintenance and Troubleshooting
...our system to respond to STOP Errors. Finally, the course describes the various STOP Error messages. It will teach you about the various tools you need to use to troubleshoot STOP Errors. Related Exam: Microsoft Exam #070-215: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system administrators, network designers, and IT consultants. This
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Win2000 Server Implementing Local Security and Policies
...describes methods for ensuring security of your Windows 2000 Server computer. It explains the concept of security policies in a Windows 2000 environment, leads you through the process of implementing these policies using the Security Configuration Tool Set, and teaches you to monitor violations of security policies. Next, the course explains the concept of managing local users and groups by
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Win2000 Server Monitoring and Optimizing
...em performance are all covered in this course. The course describes processor-related counters and explains the procedures for monitoring processor performance and detecting processor bottlenecks and for prioritizing processes to resolve bottlenecks. Finally, you will become familiar with the procedures for monitoring disk and network performance and for detecting and resolving disk and network
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Win2000 Server Managing Terminal Services
...pplications to any of the computers on a network. It also describes the two methods by which Terminal Services can be installed. You will become acquainted with the client hardware requirements and with the server configuration for Terminal Services setup. Next, you will learn to configure user accounts for a Terminal server. In addition, you will become familiar with the procedure for
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Win2000 Server Sharing Resources Over the Internet
...hods for creating and configuring network connections and describes the system requirements for setting up and configuring Internet connection sharing. You will review guidelines for troubleshooting problems with Internet connection sharing. Next, you will become familiar with the components and concepts related to virtual private networks (VPN) and with the system requirements for setting up a
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Win2000 Network Infrastructure Administering DHCP
...describes the procedure for installing, managing and troubleshooting DHCP Server, configuring DHCP client services, and for integrating DHCP Server services with other networking services, such as Active Directory, DNS, and RRAS. Further in this course, you will learn how to create and manage scopes, superscopes, multicast scopes, and new reservations. The course also covers unicast and
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Win2000 Network Infrastructure Administering WINS
...cusses the components, features, and benefits of WINS. It describes the procedure for installing the WINS server service and explains how to add and start a WINS server on a Windows 2000 network, as well as how to troubleshoot name resolution problems. Further, the course covers the strategies followed to select replication partners and describes how to configure a WINS server as a push and
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Win2000 Server Managing Hardware Devices Drivers
...sk space, and manage disk quotas on a remote computer. It describes usin The course addresses the training needs of system administrators, network designers, and IT consultants. This course also addresses the needs of IT professionals who want to become certified under the new Windows 2000 MCSE track. Completion of this course and the other Course CBT titles from this curriculum will prepare
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The Linux Operating System
... in deploying Linux systems in a business environment. It describes how to choose a Linux ""distribution"" and installation media. It also explains what is needed to install a Linux system, and the installation procedures for the two most popular distributions, with a focus on the Intel platform. This covers the key concepts in the Linux operating system, including system resource management
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OS 390 and SMP E Fundamentals
...describes the capabilities and basic operating processes of System Modification Program Extended (SMP/E). Specifically, it discusses SMP/E's system management and maintenance capabilities, SMP/E processing and data flow, SYSMOD content and construction, SMP/E primary and secondary data sets, and the JCL used for SMP/E execution. This course is designed for system programmers who are not
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OS 390 and Networking
...ntal concepts of networking in an OS/390 environment, and describes the various components that make up a secure, efficient network. The course also presents the various network models, and provides students with a solid understanding of how each model is appropriate for specific business requirements.This course is written to OS/390 2.x. This course is intended for information systems
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OS 390 VM Concepts and Facilities
...describes the main features of the VM/ESA operating system. It introduces the "virtual machine" concept, the implementation of that concept in VM/ESA, the CMS environment, other operating environments, and system operation facilities. This course is written to OS/390 2.x. This course is designed as an introductory course for users, programmers, operators, managers who are new to the VM/ESA
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HDI Help Desk Analyst Support Center Introduction
... introduction to Support Center services. The course also describes the phases in the evolution of the support industry and the trends that have influenced Support Center services. In addition, this course provides information about the responsibilities of Support Centers, HDAs, and customers. HDI's HDA test and training material is aimed at individuals who have studied the support profession
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OS 390 Introduction
...rse provides a brief background to mainframe systems, and describes the basic functional areas of the OS/390 environment. The course describes the evolution of OS/390 from IBM's original MVS system and provides a brief history of UNIX. It also details the functionality for developing programs for both MVS and UNIX services. The CICS Transaction Server and transaction processing is covered
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OS 390 MVS JCL Introduction
This course provides detailed information about Job Control Language and methods for coding it to perform data processing jobs in an MVS environment. The course reviews the overall structure and purpose of JCL and introduces the three main JCL statements. The course then covers the coding of the JOB and the Execute (EXEC) statements in detail. It also describes how to analyze job output listings,
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OS 390 MVS ESA Fundamentals of VSAM Part I
...torage Method (VSAM). It begins with an overview of VSAM, describes what VSAM does for application programs that request its services, the four types of VSAM datasets, followed by a detailed explanation of the VSAM entry-sequenced dataset. The course then examines the physical organization of a VSAM ESDS, including a close look at a control interval. The structure and components of a KSDS is
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OS 390 MVS ESA Fundamentals of VSAM Part II
... how VSAM adds and deletes records to and from a KSDS. It describes how VSAM manages the space within the data components of the KSDS when it performs additions or deletions. Also covered is the organization and function of an alternate index, how and when an alternate index can be used, and how an alternate index relates to an existing ESDS or KSDS. It describes the role that catalogs play in
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OS 390 and the Internet
This course provides an introduction to the Internet and to network computing. The course outlines how the Internet is structured, and presents the number of ways in which it can be used. The course also describes the OS/390 operating system and the specific IBM Internet servers that run on it, and outlines how these elements can provide a secure, open platform for the Internet applications. This
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OS 390 Security
This course describes the OS/390 Security Server, its components (RACF, DCE, Firewall Technologies, and LDAP Server), and its role in System/390 security. This course is designed as an introductory course for users, administrators, and managers who are new to the OS/390 Security Server or its components.
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OS 390 and Java
...derations, and the Java Native Interface. The course also describes various Java integrated development environments (IDE) which can be used to develop applications on workstations for later deployment in the OS/390 environment. Finally, the course introduces several of the latest Java server-side technologies available under the WebSphere Application Server for OS/390. These include Servlets,
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OS 390 C Programming
... the KSDS when performing additions or deletions. It also describes the organization and function of an alternate index. The course shows how an alternate index relates to an existing ESDS or KSDS and describes how and when an alternate index can be used. The course explains the role that catalogs play in maintaining and accessing VSAM datasets and reviews the basic concepts of a catalog. It
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OS 390 C Programming
This course provides an introduction to programming in the C Language under OS/390. First the course provides an understanding of the elements of the C language. The course introduces many important concepts concerning C object-oriented programming (OOP). It describes the concept of a class with member variables and methods. The course continues with additional important OOP concepts which relate
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OS 390 ISPF Dialog Management Services
The OS/390 ISPF Dialog Management Services course introduces dialog development in Information System Productivity Facility (ISPF). It describes how to organize a dialog, code the panels, use variables to pass information between the dialog and the underlying function, store the information in a table, and write a sequential output file. This course is written to OS/390 2.x. This course is
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JES2 Job and Device Control I
...describes the functions performed by MVS and JES2 in managing a computer system and how time-sharing users, batch users, and operators communicate their requirements to JES2 and MVS. Students will learn to identify the services performed by JES2 during each of the six phases of job processing as well as identify the manual required to find more information about a given command or message.
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JES2 Job and Device Control II
... basic computer operations in an MVS JES2 environment. It describes the devices controlled by JES2, explains how to determine which devices connected to the computer system are under the control of JES2 and describes the status of JES2 commands to control device status. The course examines the commands used to control JES2 printers, describes the setup requirements that can be specified for a
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JES2 System Control I
...ontrolling JES2 initiators are also described. The course describes JES2 initiators, the commands used to control them, and how JES2 initiators select work from the execution queues. Also discussed are commands to change the class or priority of jobs in the JES2 execution queue. The course provides an introduction to the operating system and its components, describes the stages of job
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JES2 System Control II
...ontrolling JES2 initiators are also described. The course describes JES2 initiators, the commands used to control them, and how JES2 initiators select work from the execution queues. Also discussed are commands to change the class or priority of jobs in the JES2 execution queue. The course provides an introduction to the operating system and its components, describes the stages of job
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JES2 Advanced Operations I
This course covers the advanced procedures for controlling the JES2 remote job entry facility, and the multi-access spool facility. The course discusses how JES2 assigns attributes to a job, the commands used to change the default job attributes associated with a reader, and how the command authority of a console or reader determines which commands can be entered by using it. It covers the
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JES2 Job Controls
... purpose of a job entry system in the MVS environment and describes the services provided by JES2. The basic structure of JES2 and the functions it performs are discussed along with remote job entry (RJE), network job entry (NJE) and additional facilities. It discusses use of the MVS JCL statements and parameters that control JES2 processes, in particular how to bypass some of the JES2
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Electronic Commerce Security Issues
...describes the technologies of ecommerce, including electronic commerce security issues and electronic payment systems. Also presented are business strategies for electronic commerce, including branding and technology-enabled relationship management. The course ends with a discussion of topics that are important to e-commerce but are neither business nor technology issues. These topics include
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Spread Spectrum Technology
This module defines and describes spread spectrum technology and discusses how it is used according to FCC guidelines.
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Layer 2 Devices
This WestNet e-Learning module presents detailed explanations of the way bridges and switches work. It discusses the differences between Ethernet and Token Ring switches and describes the very different functions of switches in Asynchronous Tranfer Mode (ATM) networks.
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Routing Table Protocols
This WestNet e-Learning module describes and compares the two major routing algorithms and discusses the dominant routing protocol based on each algorithm. We will also learn about several small, but important protocols created to solve special routing or transmission problems.
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Oracle 11i10 Order to Cash Lifecycle and Key Components
This course provides an overview of the Order to Cash lifecycle, the Oracle Order Management process, and Enterprise Structure. The course also describes items, item attributes, and the implementation considerations for the Oracle 11i Order to Cash solution. The target audience is Functional Implementers and Implementation Consultants for Oracle eBusiness Suite applications. There are no
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Oracle 11i10 Order to Cash Order Entry Overview
This course provides an overview of the Order Entry process. The course describes the methods for creating transaction types, defaulting rules, and end customers. The course also covers the header and line information that needs to be entered in an order. The target audience is Functional Implementers and Implementation Consultants for Oracle E-Business Suite applications.
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Oracle 11i10 Order to Cash Order Creation and Setup
This course describes the methods for creating BSAs, internal orders, and drop shipments. The course also describes the options for scheduling, booking, copying, and importing orders. In addition, this course covers the essential and optional steps for setting up a sales order. The target audience is Functional Implementers and Implementation Consultants for Oracle E-Business Suite applications.
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Workplace Safety Orientation
...iques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout; Confined Space Entry; Emergency Response; Respiratory Protection; Personal Protective Equipment; Hearing Conservation. The content in this course is designed to comply with the intent of the applicable regulatory
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DOT Drug and Alcohol Awareness
Drug and alcohol abuse by employees is a common cause of workplace problems, such as accidents and ineffective work practices, in the US today. These problems can affect profits and expose companies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The Department of
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Emergency Response and Spill Control HAZWOPER
...describes how to respond to various emergency situations and describes control of situations both by the workers involved and by trained emergency personnel. The content in this course is designed to comply with the intent of the applicable regulatory requirements. define "hazardous materials" recognize where spills are likely to occur identify the elements of an emergency response plan
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Storm Water Pollution Prevention
...describes the nature and occurrence of storm water pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading causes of pollution in rivers and lakes. Identifying sources
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Hazardous Waste Generator Awareness
...ermination and characterization. In addition, this course describes the three types of Generator Status (Conditionally Exempt Small Quantity Generator, Small Quantity Generator, and Large Quantity Generator) along with applicable requirements. Generators must manage their hazardous waste per the RCRA regulations. Thus, accumulation, labeling, and other management requirements are described for
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QuickBooks Pro 2005 - Setting Up
...o perform basic accounting functions using QuickBooks. It describes the QuickBooks interface elements, covers the procedure to set up a new company, and details the tasks that you need to perform when working with the Chart of Accounts. The course is primarily targeted to address the needs of home office computer users looking to use their PC as a productivity tool. The audience will be
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Microsoft Money Standard 2005 - Managing Your Money
This course will introduce the benefits of managing your finance by using Microsoft Money Standard 2005. It describes the software user interface and the features of the Money software. After covering the basic setup, the course moves through working with categories, accounts, transactions, and budgets. The course also covers the benefits of using online banking to manage your finances. Home
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Win2000 Professional for End-Users Basic Getting Started
This course introduces the learner to the basics of Windows 2000 Professional. It also covers the basic components of the Windows 2000 desktop and the functions of these components. This course details how to work with Paint, play a video clip, play a music CD, and play sound. It includes topics on opening, editing, modifying, and formatting text using WordPad. In addition, this course explains
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Win2000 Professional for End-Users Basic Managing Files Folders
This course explains how to manage files and folders by using Windows Explorer. The course introduces the learner to the Windows Explorer interface, file hierarchy, and the Recycle Bin. In addition, this course describes how to organize and search for files and folders and customize the Windows Explorer interface. This course is designed to help individuals who want to achieve proficiency in using
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Win2000 Professional for End-Users Advanced Features
... and use mobile desktop support features. The course also describes how to use system tools to backup data, restore data, and perform disk compression and cleaning. The course also includes various tasks involved in maintaining and administering Windows 2000. This course is designed to help individuals who want to achieve proficiency in using Windows 2000 Professional. The target audience for
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Advanced Features of FrontPage 2002
The Advanced Features of FrontPage 2002 course is the third course in the FrontPage XP curriculum. This course teaches users to add special effects to Web pages and organize a Web site using various Web components. It also teaches users to add multimedia to a Web site. Additionally, the course explains the process of integrating code, such as JavaScript scripts and ActiveX controls, to Web pages.
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Intro to Outlook 2003
...rse introduces the Microsoft Outlook 2003 environment and describes its features. The course provides the students hands on training on the concepts of configuring e-mail accounts for composing, customizing, sending and receiving e-mail messages. The course also teaches the students to create and manage contacts, Address Books, and distribution lists. This course is designed for users who wish
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Getting Started w PowerPoint 2003
The Getting Started with PowerPoint 2003 WBT is the first course in the PowerPoint 2003 curriculum. This course will be useful for users who want to create a professional presentation, and add different components to it to enhance the visual appeal of a slide show. The course describes the fundamentals of PowerPoint 2003 and introduces its features. It teaches the user to create slides, add
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Advanced Features of Word 2003
...he second course in the Word 2003 curriculum. This course describes how to visually enhance your documents by formatting paragraphs and using lists and styles. It also describes various search and proofreading tools used for searching text, finding files, and proofreading documents. In addition, the course acquaints users with creating a custom dictionary, reviewing and comparing documents, and
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Getting Started with Access 2003
...th basic database concepts and the features in Access. It describes the concepts and processes involved in creation and design of databases and tables in Access 2003. In addition, this course guides users to efficiently relate, manage, and customize database tables to ensure maximum database efficiency. This course is designed for application developers and end users who want to implement
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Cisco Internetwork Design Part 2: TCP/IP Network Design


The second course in the Cisco Internetwork Design series covers IP Addressing. It focuses on routing protocols and considerations as well as security considerations that you will need to consider with a TCP/IP network. It also covers the various addressing choices you have when designing a TCP/IP network and how to manage your IP addressing options. It also covers multicast addressing
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Project Management: Quality Standards
...lity, addresses the key issues of quality management, and describes the contributions of quality management pioneers Deming, Juran, and Crosby. This program also covers quality planning issues and techniques. In addition, you will learn how to perform specific planning activities that will positively impact project quality, as well as how to use checklists when performing quality management. In
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Enterprise JavaBeans Part 1: Introduction and Architecture
This first course in the series provides the foundation for the rest of the course series. It introduces learners to the Java 2 Platform, Enterprise Edition and to Enterprise JavaBeans. It describes the features and benefits of the J2EE application model and its JavaBeans component model. It also covers the EJB architecture, client, and classes and interfaces.
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Enterprise JavaBeans Part 2: Implementing Session and Entity Beans
This second course teaches the functions of and differences between session and entity beans. It describes the life cycle for each of these beans and it teaches learners how to implement the beans in enterprise applications.
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Java Servlets Part 1: Introduction, Life Cycle and JSP
This first course in the series introduces the Java Servlets API, which is part of Java 2 Enterprise Edition, and it describes how servlets enable easy and effective creation of server-side business solutions. It covers the features of J2EE, an introduction to the function of servlets and Web application development the basics of creating servlets, the servlet life cycle, and how JavaServer Pages
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Maintaining Network Security
This course acquaints the students with planning and maintaining network security. It also describes the process of evaluating and testing network security. Additionally, the course explains the process of incident response. Network Administrators
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Web Design Basics
...the basics of creating professional Web pages. The course describes the basics required for Web design, such as planning of sites, pages, and content. In content designing, it describes the issues involved in creating well-written Web pages, and effective graphics. It also describes other design issues apart from site content, such as site navigation and structure. The students will also get an
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Web Writing Concepts
The Web Writing Concepts course covers the fundamentals of Web writing, and design and navigation issues. It describes the writing and reviewing guidelines, and covers different types of Web writing, such as corporate and educational. This course is designed for users who want to write for the Web.
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JavaScript Browser Objects
This course describes various browser objects, such as frames, windows, and documents. The course also covers various other objects, such as date, time, and history objects. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and internets. The student should have prior experience in HTML and designing
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Advanced JavaScript
...describes advanced document properties. The course also covers the concepts related to cookies, plug-ins, and LiveWire. It also teaches how to implement security by performing data tainting. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and internets. The student should have prior experience in
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JavaScript Fundamentals
...describes the features of JavaScript and compares JavaScript with other technologies, such as Java. The course also covers the fundamentals of JavaScript programming, JavaScript variables, operators, loops, and conditional statements. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and internets.
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JavaScript Programming
...describes the features of Java Script, such as arrays, forms, and events. The course also covers concepts related to object hierarchy in JavaScript, and string, math, and number object. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and internets. The student should have prior experience in HTML
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Advanced Features of Director 8 0
The Working with Advanced Features of Director 8 WBT is meant for end users and describes the various advanced features Director 8, and how to use them to create movies. Additionally, the course describes how to integrate a Flash movie with a Director movie, play movies on the Internet, and package movies for distribution. End users who are familiar with the Windows Graphical User Interface and
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System Analysis and Design
...characteristics and elements, in an organization. It also describes the various phases involved in developing a new system and the role of the system analyst. Its discusses various steps and tools used for gathering information that will be required for preliminary investigation. The course identifies the types of feasibility analysis and the method to analyze the cost and benefit of a project.
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ActiveX Programming with VBScript
The ActiveX Programming with VBScript is the second course in the VBScript and ActiveX curriculum. The course acquaints the students with ActiveX controls. It also describes how to make the Web pages interactive by dynamically creating them. Additionally, the course explains the methods to optimize and debug the code. End users who intend to develop interactive Web pages with VBScript.
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Object-Oriented Programming and COM
The Object-Oriented Programming and COM is the first course in this curriculum. This course describes the features of Object Orientation and the Component Object Model (COM). The course also covers the basics of creating and working with the COM and Distributed COM (DCOM) components. This curriculum has been designed for application developers and authors who plan, design and implement distributed
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Software Engineering Concepts
The Software Engineering Concepts WBT provides an introduction to the basic concepts of software engineering. It examines the software development process, and the relative strengths and weaknesses of various software process models. It also describes various approaches to requirement gathering and problem analysis. The students will also learn to specify and validate requirements. Managers,
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Programming in PERL 5
This is the first course in the CGI/PERL curriculum. It introduces the users to fundamentals of PERL programming. The course describes the datatypes, operators, arrays, hashes, loops and functions in PERL. The users will be able to rectify errors and implement the OOP features in PERL. Web programmers, who want to implement HTML forms with WEB databases, and process HTML form values.
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Implementing CGI using PERL 5
This is the second course in the CGI/PERL curriculum. It introduces the users to fundamentals of CGI/PERL programming. The course describes how to implement CGI using PERL to develop Web based applications and process HTML forms. Web programmers, who want to integrate HTML forms with WEB databases, and process HTML form values.
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GUI Programming with Swing
The GUI Programming with Swing WBT is meant for Java and AWT application developers who want to create sophisticated user interfaces using Swing. The course will enable students to acquire an understanding of the Swing container, action, and event classes. The course also describes basic Swing concepts and features in addition to its packages and class hierarchy. It provides sample programs and
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Using Swing Components
Using Swing Components WBT is the second course of this curriculum. This course acquaints the users with creating and using Swing components, such as buttons and lists. It also describes how to create advanced Swing components, such as BoundedRange components, and tables and trees. Additionally, this course explains how to create application interfaces. Users who want to familiarize themselves
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Actuate Developer Workbench Fundamentals
Actuate Developer Workbench Fundamentals WBT is meant for users who want to create reports based on data contained in databases. The course describes the features of Actuate Developer Workbench, and familiarizes users with creating simple and complex reports. Users who want to create simple and complex reports using Actuate Developer Workbench.
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Software Project Management
The Software Project Management WBT is the final course in the Software Engineering curriculum. This course is meant for professionals whose responsibilities include design, development, or management of software systems and who want to understand the basics of software project management. The course provides an introduction to the basic concepts of software project management. It examines the
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Using X Windows with GNOME
The Using X Windows and GNOME WBT is a course for application developers who are somewhat familiar with DOS and UNIX commands. It provides an overview of the X Window System and discusses the procedures for managing and using X11 sessions and terminal programs. The course also describes the K and GNOME desktop environments. Application developers who want to learn Linux and be familiar with
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Linux Commands and Shell Scripting
...t familiar with the Unix and DOS environment. This course describes the execution and function of various Linux commands and describes the concept of shell in the Linux environment. The course provides an overview of the various Linux commands and their use in manipulating and searching files and directories and in navigating the file system in Linux. The course also describes the features of
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Configuring Communication Services - Linux
...describes the concepts of configuring the Linux network and communication services. It provides an overview of the TCP/IP network that forms the basic platform for Linux networking, and discusses network programming in terms of building a connection to the Linux server and configuring and troubleshooting the various network services under Linux. The course also explains the use of the Internet
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Configuring Network Services - Linux
... Network Services WBT is an intermediate user course that describes the concepts of the network services management system supported by Linux. It provides an in depth explanation of installing, configuring, networking, and administrating various servers, which can be installed through Linux. The course covers all the important concepts of Linux network and server administration in detail. The
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Administering Linux Systems
...describes the concepts of managing the administration of the Linux system. It provides detailed description of the administration, automating, and printing tools available on Linux. The course covers all the necessary concepts of file management and backup, and automation tools, and printing in the Linux environment. Users who have a basic level of familiarity with the features and usage of the
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TCP IP Protocols Network Management
This course describes various TCP/IP protocols, such as ARP, ICMP, and POP. The course also covers managing the network using SNMP and also securing the network. Network administrators who have prior experience in installing and configuring TCP/IP.
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Implementing Network Security using Firewalls
This course acquaints the students with the firewall concepts. It also describes the process of managing firewalls. Additionally, the course explains the methods of using and configuring firewalls. This course is designed for network administrators who need to use firewalls for implementing network security.
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Fundamentals of Networking
...d concepts on various networking technologies. The course describes the networking concepts, such as topologies and OSI model and introduces students to different network components. It also describes features of different network operating systems, clients, servers, and directory services available. The students will also get an overview of various networking standards and communication
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OSI Network Layers
...link, network, and transport layers in detail. The course describes the problems that can occur in the physical and data link layers, and the basic troubleshooting and diagnosing in these layers. This course also describes the features of different types of networks, and provides an overview of various routing and packet switched mechanisms. System administrators and network professionals who
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TCP IP Protocol
...P subnetting, DHCP, DNS, WINS, and host files. The course describes the main protocols that constitute the TCP/IP suite, including TCP, UDP, POP3, SMTP, SNMP, FTP, HTTP, and IP. It explains how and when to use the TCP/IP utilities, such as arp, telnet, nbstat, traceroute, netstat, ipconfig/winipcfg, ftp, ping to test, validate, and troubleshoot IP connectivity. It also describes TCP/IP
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Accessing Remote Networks
...ges and disadvantages of ISDN and PSTN (POTS). The course describes the elements of dial-up networking, such as the modem configuration parameters that must be set, including serial port IRQ, I/O address and maximum port speed, and the requirements for a remote connection. It helps ensure network security, and enables you to identify and select a user and share level model, and standard
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Implementing Networks
...stallation of a network operating system. The course also describes how to maintain and support network. You can maintain network applications and data by performing regular backups and virus protection, and upgrading applications. The course also describes how to troubleshoot network problems, by identifying the problems, and then using the appropriate troubleshooting techniques. System
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Basics of Telecommunications
The Basics of Telecommunications WBT is meant for professionals whose responsibilities include design, management, or operation of telecommunications systems and who want to understand the basics of telecommunications. The course provides an introduction to the fundamental techniques and technologies used in the emerging and expanding field of telecommunications. It explores the history and
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mySAP com - Overview
The Computer Based Training course (CBT) mySAP.com Overview aims to provide all employees of your company an introduction to SAP s answer to e-business, and the possibilities that mySAP.com offers. Trainees will be shown why mySAP.com was developed and the key components it contains. Furthermore, it shows how application hosting can be controlled throughout the system's entire life cycle,
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SAP R 3 4 6 SD Customer Service Representative
...nd organized in the R/3 System. Additionally, this course describes the master data used by sales employees. Furthermore, the student will be introduced to the activities involved in the role of the sales employee in the R/3 System. The audience for this course includes those who need to learn how to use the R/3 System, customer service representatives and other sales employees, and members of
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SAP R 3 4 6 CO Cost Center Accounting Periodical Allocation and Reports
... Cost Center Accounting Periodical Allocation and Reports describes the processes that take place when actual postings are carried out in Cost Center Accounting. It also explains how documents are entered, posted and reversed. Furthermore, it looks at reporting in Cost Center Accounting, and shows you to use and configure reports to suit your individual needs. The following audiences are
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Getting Started with Access 2002
The Getting Started with Access 2002 WBT is the first course of the Office XP: Access 2002 curriculum, which familiarizes users with basic database concepts and the features of Access. This course describes the concepts and processes involved in creation and design of databases and tables in Access 2002. Additionally, this course guides users on efficiently relating, managing, and customizing
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Getting Started with Excel 2002
The Getting Started with Excel 2002 WBT is the first course of the Office XP: Excel 2002 curriculum. This course is designed to provide basic knowledge of Excel 2002. This course provides an overview of the new features of the Office XP suite and Excel 2002. Additionally, the course enables users to identify the components of Excel window and enter data in a worksheet. This course also describes
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Getting Started with Outlook 2002
.... This course introduces the Outlook 2002 environment and describes its various features. It also provides students hands on training of the concepts and processes involved in managing e-mails, contacts, and other information, using Outlook. Additionally, this course guides students to efficiently schedule and track calendar activities. This course is designed for users who wish to use MS
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