From Online Training Directory
How To Master Sales Skills 



...description --
The How to
Master Sales Skills bundle will develop the most essential skills in sales personnel without extensive away-from-work classroom training. Based on fundamental best practices, these courses prepare new sales personnel to be effective. They create a common baseline set of processes for an entire sales organization, regardless of previous experience, to follow as standard
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Internet Basics 



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Although the
Internet has been an integral part of many peoplea s lives for several years, there are many who are just now taking advantage of its many resources. This course is for those who have little or no previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, an overview of the resources available online, and important
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Mastering Cold Calls 



...description -- There are some specific strategies that can help a sales person become more confident and competent in making cold calls, and this course has them. It describes both the technical and the psychological techniques and methods to help you overcome your apprehension and conduct a call that gets results. IMPORTANT NOTE:
INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use
Netscape or
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Applying Leadership Basics 



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Applying Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The
Strategies and
Tips in this module teach you how to foster innovation,
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Becoming an Effective Team Member 



...description -- The key to a teama s success is the effort of each individual team member. As just one component of your team, it is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn
Tips and
Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see better
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Building a Successful Team 



...description --
Your team may just be forming, or you may be renewing your goals for the coming year. You may have just gotten a new team member or even lost a few. This course will take you through the various stages of a teama s development and give you
Strategies and
Tips for guiding your team successfully through the process. You will learn how to recognize and respond to your teama s
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Creating a Strong Leadership Team 



...description -- This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The
Strategies and
Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key
Points also include techniques for avoiding power struggles and resolving issues
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How To Master Staying Positive 



...description --
Today's fast-paced and competitive work environment is loaded with inconvenience, frustration, and even chaos. Maintaining a positive attitude and outlook has never been toughera or more important. The
How to
Master Staying Positive bundle is first aid for the stressed and stretched. Its courses provide guidance on managing stress, dealing with burnout and anger, time
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How To Master Supervision 



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Supervisors in all functions face a daunting challenge as they bridge the gap between individual contributors and management. This bundle addresses four critical competence areas, beginning with an overview of successful supervision and attacking three major supervisory responsibilitiesa leading meetings, managing projects, and delegating. IMPORTANT NOTE:
INTERNET EXPLORER (IE)
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Leading Effective Meetings 



Course description --
Meetings, meetings, meetings. You cana t live with them and you cana t live without them. Make sure that the meetings you lead are organized, focused, and productive. IMPORTANT NOTE:
INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use
Netscape or other browsers for this training.
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Managing Projects 



...description --
The Strategies and
Tips in this course will take you through the steps of managing a project, from defining the requirements to managing the implementation. You will be given tools and methods for organizing the project activities, focusing on customer needs, and leading the project team to successful completion. There are suggestions for resolving plan and budget conflicts,
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Basics of Effective Communication 



...description --
Basics of
Effective Communication examines the fundamental elements of communication and describes how you can send clear and consistent messages to a
Receiver. It gives tips for choosing the right communication method and considering other important factors that impact effectiveness. It covers effective listening and feedback skills in practical and immediately useful
Strategies more...
How To Master Customer Service 



...description --
Customer service personnel are the frontline in making your customers happy and developing your reputation as a quality company. The
How to
Master Customer Service bundle addresses three vital aspects of customer servicea developing a customer-oriented culture, using effective telephone skills for quality customer service, and dealing with those occasional, but very important,
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Interviewing Skills for Job Candidates 



...description --
Job Candidates will find that this course gives them the
A-to-Z of interviewing for a new job. The
Strategies and
Tips provide specific recommendations for valuable preliminary work, and tools to prepare for the interviewera s questions. Key
Points will help you promote your best image and create a positive impression. You will learn how to follow up with the interviewer and how
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Managing Your 401 k 



...description --
More and more companies are providing a
401k as a benefit. Human resource managers frequently counsel their employees on the mechanics and planning of their 401k programs. This course provides a foundation for you to know how to appreciate vesting, select wise investment packages, and understand diversification. You will also be given tools and strategies for understanding and
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Recognizing and Avoiding Burnout 



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The Strategies and
Tips in this course will give you the tools to assess your own emotional state, locate the stressors in your life, and evaluate your expectations, a major contributor to burnout. You will be given guidelines to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques for
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Intercultural Business Etiquette 



...description --
International business is common, as companies expand and sell on the
Internet. This course addresses how to build positive business relationships with other cultures using tools and techniques to help you interpret body language, respect customs, and understand audiences. There are suggestions for recognizing and responding to conflicting priorities, different dress codes, and
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