Instructor Led Desk Training in United States

From The Career Center

...al computer support experience as a PC technician or help desk technician. Network experience is helpful but not required;A certification or the equivalent skills and knowledge is helpful but not required. Students will identify and describe all the major networking technologies, systems, skills, and tools in use in modern PC-based computer networks, and learn information and skills that will more...

From SilkWeb Consulting & Development LLC

Excellent Customer Service

The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This more...

From Red Rock Research, Inc

Software Production Operations Support 6 PDUs

All professional software being developed is on its way somewhere--to production! Software Production Support, sometimes called Operations, requires a proactive mentality, process discipline, and continuous improvement. Register for our one day course and learn to maximize system uptime, minimize risks to your business, and manage your customers expectations. After all, is your production more...

From Hands On Technology Transfer, Inc.

CompTIA Network+ This course is intended for entry-level computer support professionals with basic knowledge of computer hardware, software, and operating systems, who wish to increase their knowledge and understanding of networking concepts and skills to prepare for a career in network support or administration, or to prepare for the CompTIA Network+ (2009 Objectives) exam. You will identify and describe all the more...

From Soundtraining. net

Mastering Customer Service for IT Professionals ...t a matter of having great technical knowledge. The great desktop support technicians build great IT careers by also understanding the importance of human-relations. Part technologist, part psychologist, the exceptional desktop support staffer understands that there is truly an art to using technology as the solution for workplace problems. This one-day seminar will focus on helping the I. T. more...

From ITSM Academy

ITIL V3 Lifecycle Course Service Operation - Accredited ...ation and stakeholder management, organization of Service Desk, Technical Management, and Application Management and the use of underpinning tools and technologies. Embedded into the three (3) day Service Operation course is our unique virtualization, Living the Lifecycle . Woven through all of ITSM Academy's ITIL V3 Certification classes, this virtualization brings V3 processes and more...

ITIL V3 Capability Course OSA - Operational Support and Analysis ...ent - Access Management - Problem Management - Service Desk - Technical Management - IT Operations Management - Application Management Embedded into the OSA course is our unique virtualization, Living the Lifecycle . Woven through all of ITSM Academy's ITIL V3 Certification classes, this virtualization brings V3 processes and concepts to life. Within a virtual business environment, more...

From New Horizons

10135 Configuring Managing and Troubleshooting Microsoft Exchange Server 2010 Overview This course provides students with the knowledge and skills to configure and manage an Exchange Server 2010 messaging environment, as well as provide guidelines, best practices, & considerations that will help you optimize your Exchange Server deployment. Who Should Attend This course is intended for people aspiring to be enterprise-level messaging administrators. Others who may take more...

From TrainersDirect

Information Systems Project Management

...rs Software Marketing Managers Network Installers Help Desk Managers You Will Discover Why software projects tend to run into the unexpected, not unlike the X Files, and why corporate managers or customers have expectations that are different than what is delivered. When project scope continually changes, or was not nailed down at project start, you will discover why both money and time more...

From E-Tek Computer Training

CompTIA Network 2009 Objectives

...al computer support experience as a PC technician or help desk technician. Network experience is helpful but not required; A+ certification or the equivalent skills and knowledge is helpful but not required. Prerequisites Basic Windows skills and a fundamental understanding of computer concepts are required. Students can obtain this level of skill and knowledge by taking the following more...

From LearnVirtual

Visualization with BIMx Piranesi and Artlantis - Introduction to Artlantis 4 Render and Studio

...training program that allows you to learn right from your desk! This 5 part series will focus on how to use 3 popular add-on products for visualization : BIMx, Piranesi and Artlantis. The class will review how to use BIMx including rendering controls, saving animation paths and exporting an interactive BIMx file, how to use Piranesi including using the style browser, using cutouts, more...

Visualization with ArchiCAD - Creating and Managing Materials

...training program that allows you to learn right from your desk! This 4 part series will focus on how to get the best visualization out of ArchiCAD including rendering settings, view settings, the materials list and assigning materials as well as how to fine tune renderings with ArchiCAD including refraction and reflection, the rendering toolbar, photorendering settings, light sources, and more...

Visualization with BIMx Piranesi and Artlantis - Creating Animation Paths in Artlantis Studio 4

...training program that allows you to learn right from your desk! This 5 part series will focus on how to use 3 popular add-on products for visualization : BIMx, Piranesi and Artlantis. The class will review how to use BIMx including rendering controls, saving animation paths and exporting an interactive BIMx file, how to use Piranesi including using the style browser, using cutouts, more...

Visualization with BIMx Piranesi and Artlantis - Fine Tuning Materials in Artlantis 4

...training program that allows you to learn right from your desk! This 5 part series will focus on how to use 3 popular add-on products for visualization : BIMx, Piranesi and Artlantis. The class will review how to use BIMx including rendering controls, saving animation paths and exporting an interactive BIMx file, how to use Piranesi including using the style browser, using cutouts, more...

Visualization with BIMx Piranesi and Artlantis - Illustration with Piranesi v6

...training program that allows you to learn right from your desk! This 5 part series will focus on how to use 3 popular add-on products for visualization : BIMx, Piranesi and Artlantis. The class will review how to use BIMx including rendering controls, saving animation paths and exporting an interactive BIMx file, how to use Piranesi including using the style browser, using cutouts, more...

Visualization with BIMx, Piranesi and Artlantis - Integrating BIMx with ArchiCAD

...training program that allows you to learn right from your desk! This 5 part series will focus on how to use 3 popular add-on products for visualization : BIMx, Piranesi and Artlantis. The class will review how to use BIMx including rendering controls, saving animation paths and exporting an interactive BIMx file, how to use Piranesi including using the style browser, using cutouts, more...

Visualization with ArchiCAD - Fine Tuning Renderings with LightWorks

...training program that allows you to learn right from your desk! This 4 part series will focus on how to get the best visualization out of ArchiCAD including rendering settings, view settings, the materials list and assigning materials as well as how to fine tune renderings with ArchiCAD including refraction and reflection, the rendering toolbar, photorendering settings, light sources, and more...

Visualization with ArchiCAD - Sketch Rendering in ArchiCAD

...training program that allows you to learn right from your desk! This 4 part series will focus on how to get the best visualization out of ArchiCAD including rendering settings, view settings, the materials list and assigning materials as well as how to fine tune renderings with ArchiCAD including refraction and reflection, the rendering toolbar, photorendering settings, light sources, and more...

Managing Building Schedules and LEED Requirements Using Schedules for LEED Tracking ...training program that allows you to learn right from your desk! This 3 part series will review the interactive schedule in ArchiCAD and how to customize its setup for building schedules, project indexes and LEED requirements. This will include an overview of the Interactive Schedule including editing and formatting as well as detailed steps to create a custom schedule using Scheme Settings. more...

Managing Building Schedules and LEED Requirements Creating Custom Building Schedules ...training program that allows you to learn right from your desk! This 3 part series will review the interactive schedule in ArchiCAD and how to customize its setup for building schedules, project indexes and LEED requirements. This will include an overview of the Interactive Schedule including editing and formatting as well as detailed steps to create a custom schedule using Scheme Settings. more...

Managing Building Schedules and LEED Requirements Using Interactive Schedules and Project Indexes ...training program that allows you to learn right from your desk! This 3 part series will review the interactive schedule in ArchiCAD and how to customize its setup for building schedules, project indexes and LEED requirements. This will include an overview of the Interactive Schedule including editing and formatting as well as detailed steps to create a custom schedule using Scheme Settings. more...

Managing Sections Elevations Interiors Details - Strategies and Techniques for Developing Details ...training program that allows you to learn right from your desk! This 3 part series will focus on how to manage extracted drawings for multiple uses including presentation and construction documents. We will explore how to customize an extracted drawing for the desired graphic look, how to customize a linked drawing and how to save these configurations for future projects. This class more...

Managing Sections Elevations Interiors Details - Strategies and Techniques for Developing Interior Elevations

...training program that allows you to learn right from your desk! This 3 part series will focus on how to manage extracted drawings for multiple uses including presentation and construction documents. We will explore how to customize an extracted drawing for the desired graphic look, how to customize a linked drawing and how to save these configurations for future projects. This class more...

Modeling a Commercial Project - Designing Curtain Walls and Storefronts

...training program that allows you to learn right from your desk! This 4 week series will review how to model special conditions within a commercial project that are challenging to create and require additional modeling techniques. Within this class we will review how to differences between the Curtain Wall Tool and Storefront objects. We will also review specific techniques in modeling a more...

Modeling a Commercial Project - Building Flat Roofs with Drainage and Parapets

...training program that allows you to learn right from your desk! This 4 week series will review how to model special conditions within a commercial project that are challenging to create and require additional modeling techniques. Within this class we will review how to create a built-up flat roof system to show the structural and material components of the roof as well as the process for more...

Using the Model for Construction - Developing a Quantity Takeoff Cost Estimate

...training program that allows you to learn right from your desk! This 3 week series will review steps to use your model for the construction phase of a project. We will review how to assign database components to construction elements, how to develop quantity takeoffs for cost estimates and how to track change orders or RFI's. This class reviews how to do material takeoff with ArchiCAD more...

Using the Model for Construction - Tracking Managing Change Orders

...training program that allows you to learn right from your desk! This 3 week series will review steps to use your model for the construction phase of a project. We will review how to assign database components to construction elements, how to develop quantity takeoffs for cost estimates and how to track change orders or RFI's. This class will review how to setup a system to track and more...

Using the Model for Construction - Assigning Data to Building Components

...training program that allows you to learn right from your desk! This 3 week series will review steps to use your model for the construction phase of a project. We will review how to assign database components to construction elements, how to develop quantity takeoffs for cost estimates and how to track change orders or RFI's. In this class you'll learn about how to get started with the more...

New Features in ArchiCAD 14...Import from Revit and Tekla with IFC Model Mapping

...training program that allows you to learn right from your desk! This is a 3 week series covering the New Features in ArchiCAD 14 with a focus on the NEW Interoperability features that provide better coordination with consultants using Revit or Tekla. During this particular eClass in the series, we will show you how to configure the new IFC import options from ArchiCAD to coordinate with more...

Designing the Interiors...Visualizing the Interior Design

...training program that allows you to learn right from your desk! This 4 week series will review the steps to modeling, documenting and visualizing an interior space. We will focus on steps to detailing an interior, developing a library of furnishings, managing materials, creating schedules and how to visualize an interior design. During this particular eClass in the series, we will learn more...

Designing the Interiors...Developing Finish and Furniture Schedules

...training program that allows you to learn right from your desk! This 4 week series will review the steps to modeling, documenting and visualizing an interior space. We will focus on steps to detailing an interior, developing a library of furnishings, managing materials, creating schedules and how to visualize an interior design. During this particular eClass in the series, we will review more...

Designing the Interiors...Creating and Managing Materials

...training program that allows you to learn right from your desk! This 4 week series will review the steps to modeling, documenting and visualizing an interior space. We will focus on steps to detailing an interior, developing a library of furnishings, managing materials, creating schedules and how to visualize an interior design. During this particular eClass in the series, we will learn more...

Designing the Interiors...Modeling and Detailing an Interior Space

...training program that allows you to learn right from your desk! This 4 week series will review the steps to modeling, documenting and visualizing an interior space. We will focus on steps to detailing an interior, developing a library of furnishings, managing materials, creating schedules and how to visualize an interior design. During this particular eClass in the series, we will learn more...

Developing the Building Design...Developing Building Schedules

...training program that allows you to learn right from your desk! This 4 week series will review the steps to modeling a building design from early concept to design development to final documentation. We will review techniques for mass modeling, transitioning building elements from early design to detailed modeling and how to both use and customize building schedules. During this more...

Developing the Building Design...Detailing the Project for Documentation

...training program that allows you to learn right from your desk! This 4 week series will review the steps to modeling a building design from early concept to design development to final documentation. We will review techniques for mass modeling, transitioning building elements from early design to detailed modeling and how to both use and customize building schedules. During this more...

Developing the Building Design...Transitioning to Design Development

...training program that allows you to learn right from your desk! This 4 week series will review the steps to modeling a building design from early concept to design development to final documentation. We will review techniques for mass modeling, transitioning building elements from early design to detailed modeling and how to both use and customize building schedules. During this more...

Developing the Building Design...Using the Tools for Early Design

...training program that allows you to learn right from your desk! This 4 week series will review the steps to modeling a building design from early concept to design development to final documentation. We will review techniques for mass modeling, transitioning building elements from early design to detailed modeling and how to both use and customize building schedules. During this more...

Design Review with Clients Publishing Reviewing a Design

...training program that allows you to learn right from your desk! This is a 5 week series of eClasses focused on communication techniques for reviewing a design with a client. Starting with rendering techniques, we will also examine the process of creating interactive 3D presentations and setting up a web based system for client review. During this particular eClass, we will show you how to more...

Design Review with Clients Creating an Interactive 3D Presentation

...training program that allows you to learn right from your desk! This is a 5 week series of eClasses focused on communication techniques for reviewing a design with a client. Starting with rendering techniques, we will also examine the process of creating interactive 3D presentations and setting up a web based system for client review. During this particular eClass, we will review several more...

Design Review with Clients Techniques for Photo-Rendering

...training program that allows you to learn right from your desk! This is a 5 week series of eClasses focused on communication techniques for reviewing a design with a client. Starting with rendering techniques, we will also examine the process of creating interactive 3D presentations and setting up a web based system for client review. During this particular eClass, we will examine the more...

Design Review with Clients Techniques for Sketch Rendering

...training program that allows you to learn right from your desk! This is a 5 week series of eClasses focused on communication techniques for reviewing a design with a client. Starting with rendering techniques, we will also examine the process of creating interactive 3D presentations and setting up a web based system for client review. During this particular eClass, we will review how to more...

Design Review with Clients Creating Presentation Drawings

...training program that allows you to learn right from your desk! This is a 5 week series of eClasses focused on communication techniques for reviewing a design with a client. Starting with rendering techniques, we will also examine the process of creating interactive 3D presentations and setting up a web based system for client review. During this particular eClass, we will go over the more...

3D Model Coordination with Consultants Techniques for Comparing Model Information

...training program that allows you to learn right from your desk! This is a 4 week series of eClasses focused on reviewing 3D model coordination techniques. We will start with an overview of the IFC model format (Industry Foundation Class) and then review techniques for importing, exporting and using IFC models for clash detection. During this particular eClass, we will review several more...

3D Model Coordination with Consultants Exporting IFC Model Files

...training program that allows you to learn right from your desk! This is a 4 week series of eClasses focused on reviewing 3D model coordination techniques. We will start with an overview of the IFC model format (Industry Foundation Class) and then review techniques for importing, exporting and using IFC models for clash detection. During this particular eClass, we will review how to more...

3D Model Coordination with Consultants Importing IFC Model Files

...training program that allows you to learn right from your desk! This is a 4 week series of eClasses focused on reviewing 3D model coordination techniques. We will start with an overview of the IFC model format (Industry Foundation Class) and then review techniques for importing, exporting and using IFC models for clash detection. During this particular eClass, we will review how to more...

3D Model Coordination with Consultants Overview of Options for 3D Coordination

...training program that allows you to learn right from your desk! This is a 4 week series of eClasses focused on reviewing 3D model coordination techniques. We will start with an overview of the IFC model format (Industry Foundation Class) and then review techniques for importing, exporting and using IFC models for clash detection. During this particular eClass, will review options for 3D more...

2D Drawing Coordination with Consultants - Using Publisher for Batch Export

...training program that allows you to learn right from your desk! This is a 4 week series of eClasses focused on reviewing 2D drawing coordination techniques. We will start with the steps for importing and exporting AutoCAD DWG files and continue with the process for managing DWG translation settings including how to create a batch export process. During this particular eClass, we will more...

2D Drawing Coordination with Consultants - Managing DWG Translation Settings

...training program that allows you to learn right from your desk! This is a 4 week series of eClasses focused on reviewing 2D drawing coordination techniques. We will start with the steps for importing and exporting AutoCAD DWG files and continue with the process for managing DWG translation settings including how to create a batch export process. During this particular eClass, we will more...

2D Drawing Coordination with Consultants - Exporting DWG Files

...training program that allows you to learn right from your desk! This is a 4 week series of eClasses focused on reviewing 2D drawing coordination techniques. We will start with the steps for importing and exporting AutoCAD DWG files and continue with the process for managing DWG translation settings including how to create a batch export process. During this particular class, we will more...

Modeling Objects Furniture and Building Elements

...training program that allows you to learn right from your desk! This is a seven week series of eClasses that will review modeling techniques for each stage of the virtual building process. We will start with the techniques for modeling a foundation, floor slabs and decking followed by techniques for modeling walls, columns, beams, trusses, roofs, site terrain, landscape elements and objects. more...

Modeling Site and Landscape

...training program that allows you to learn right from your desk! This is a seven week series of eClasses that will review modeling techniques for each stage of the virtual building process. We will start with the techniques for modeling a foundation, floor slabs and decking followed by techniques for modeling walls, columns, beams, trusses, roofs, site terrain, landscape elements and objects. more...

2D Drawing Coordination with Consultants - Importing DWG Files

...training program that allows you to learn right from your desk! This is a 4 week series of eClasses focused on reviewing 2D drawing coordination techniques. We will start with the steps for importing and exporting AutoCAD DWG files and continue with the process for managing DWG translation settings including how to create a batch export process. In this particular eClass, we will review more...

ArchiCAD How to - Project Management Techniques

...training program that allows you to learn right from your desk! Beginning in August, LearnVirtual will offer a six-part series of classes addressing specific, task-oriented techniques to improve efficiency. As with many tools, there are multiple methods to accomplish a task, and this series will demonstrate tested methods of accomplish a variety of common situations while working in more...

Rendering and Animation Using Artlantis - Creating Animation Paths in Artlantis Studio

...training program that allows you to learn right from your desk! Beginning in June, LearnVirtual will offer a four-part series of classes that focus on rendering and animation using Artlantis. The first advanced rendering tool that ArchiCAD users turned to when they wanted to quickly and easily create photorealistic renderings and animations was Artlantis. The latest versions of Artlantis more...

Rendering and Animation Using Artlantis - Creating Animated Objects in Artlantis Studio

...training program that allows you to learn right from your desk! Beginning in June, LearnVirtual will offer a four-part series of classes that focus on rendering and animation using Artlantis. The first advanced rendering tool that ArchiCAD users turned to when they wanted to quickly and easily create photorealistic renderings and animations was Artlantis. The latest versions of Artlantis more...

Rendering and Animation Using Artlantis - Fine Tuning Materials in Artlantis

...training program that allows you to learn right from your desk! Beginning in June, LearnVirtual will offer a four-part series of classes that focus on rendering and animation using Artlantis. The first advanced rendering tool that ArchiCAD users turned to when they wanted to quickly and easily create photorealistic renderings and animations was Artlantis. The latest versions of Artlantis more...

From Courage Speaks, LLC

Simplify Your Life Get Organized ...nd "stuff" under control. And they work whether it's your desk or your garage! Efficiently manage projects and deadlines. Deal with interruptions, drop-in visitors, and dead-beats with tact and control. Know what to do when there is too much to do. Learn surprising approaches that allow you to get more done while actually working less. And have fun, too! Through surveys, self-analysis, more...

From MSIUniversity

AdminStudio 9.x - Web Based Training

Course Level - Beginner / Intermediate Course Offering - Web Based Course Duration - 6 hrs *2 (Web Based) Cost - $350 (Web Based) per student Who Should Attend - Course designed for Packagers, System Administrators, IT Help Desk professionals Note : The Web based course is a beginner course and does not cover some of the advanced level topics. We can also provide you with a custom web more...

Packaging Applications with AdminStudio 9.x

Course Level - Beginner / Intermediate Course Offering - Class Room setting Course Duration - 4 Days (Classroom) Cost - $1599. 99 (Classroom) Who Should Attend - Course designed for Packagers, System Administrators, IT Help Desk professionals About US - Organization - MSIUNIVERSITY, LLC Contact us - info@msiuniversity. com Training - training@msiuniversity. org Website - www. more...

From MOST (Mac OS Training)

Mac OS X Troubleshooting & Maintenance

Mac Troubleshooting and Maintenance - OS X Description: Are you torn between upgrading your Mac or buying a new one? Is your company moving to OS X? Just what is OS X 10.2, 10.3 and 10.4 and how do they work? Get your hands dirty "under the hood" of OS X and find the tools and answers you're looking for on troubleshooting memory, hard drives that are running and have crashed, power more...

From Computer Helpers Support Centers

How 2 Create a Happy Pc for Your Online Social Networking

If you are like most folks, your Pc has become much like a 2nd vehicle, used around 3 to 5 hours a day, perhaps more. There are an accumulation of issues that arise, mostly with Pc's which can SLOW DOWN your computer. We will endeavor, through our self guided learning system, the '5 Steps 2 A Happy Pc' to inform you on these essential steps to ensure that your personal vehicle supports you online. more...

From Parts Now! LLC

Printer Communications

This course was created due to the requests of our customers who need to know more about printer communications; print drivers, connectivity, and firmware. This course will address all three sections in detail, including network card configuration, printer connectivity for common Ethernet networks, parallel and USB, driver installation setup and troubleshooting, also firmware, which is quickly more...

HP LaserJet P3005 P3015 and LaserJet 2400 Series Printer Repair Training

The LJ 2400 and the LJ P3005 may look very much alike from the outside, but are just enough different on the inside that a training course is a good way to learn these popular printers. The newest addition to this trio, the P3015 is not only different on the inside but has new looks as well. All three disassemble very much the same, but parts are completely different. This course will explain more...

HP LaserJet 4200 4250 4300 4350 Series Printer Repair Training (T)

The 35 ppm 4200 is similar enough to the 45 ppm 4300 that these two printers can easily be taught as one. The engine design is totally new, improving upon the LaserJet 4100 in all areas. A primary focus will be the new technology differences between these two printers, as well as a hands on teardown and break fix information. This is a trouble-shooting class which means printers are bugged with more...

HP LaserJet P4014 P4015 P4515 Series Printer Repair Training (T)

This class will cover the LJ P4014/ 4015/ 4515 printers. These printers are quite similar to the LJ 4250/ 4350 series however modified enough to classify them as an entirely new print engine series. These printers are 45, 52 and 62 pages per minute respectively and have a processor speed of 540Mhz. The student will find new challenges while attending this class that he/ she will be able to use in more...

From Nextec Inc

MCDST - Microsoft Certified Desktop Support Specialist

...desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialists as defined by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide. The MCDST credential is for IT professionals working in the typically complex computing environment of small, more...

From Knowledge Source Inc

LinkedIn Why You and Your Business Cant Afford to Be Locked Out Course Description: This one-day course is designed for individuals seeking to learn LinkedIn for purposes of elevating their career and business using the #1 social networking media for professionals. The materials presented are content rich with how-to steps and strategies on using key features, functionality, and applications within LinkedIn. Participants will gain wisdom about LinkedIn more...

From Priority Management - Denver

Working Smart with Microsoft Outlook

This is a one day class full of best practices that will improve your productivity and reduce overwhelm immediately using Microsoft Outlook. We help individuals master the 4 essential tools of email, calendar, tasks and contacts. Everything you need to know to be successful at your job and have a personal life too. We offer in-house training that is customized to the companies' needs at more...

From Organize it,

Clear Your Desk. Clear Your Mind. Organize it. (r)

Are your employees needing to get organized? Is your company able to provide this type of training? Organize it, a division of Productivity Partners, Inc., has been providing on-site organizing and time management training since 1992. Our goal is to improve employee focus and job performance while reducing stress levels. The outcome for the organization is increased productivity and employees who more...

From BMC Software, Inc

BMC Remedy AR System 75 Foundation - Part 2 ...medy ITSM 7. 5 applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop environment, group discussions, and scenario-based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer BMC Remedy more...

BMC Remedy ITSM 75 Administering - Part 2 ...dy ITSM 7. 5.x applications, including BMC Remedy Service Desk (Incident Management and Problem Management), BMC Remedy Change Management (including the Release Management module), and BMC Remedy Asset Management. Using a workshop environment, group discussions, and scenario-based guided lab exercises, participants analyze, determine, and perform the necessary steps to administer BMC Remedy more...

From CJ System Solutions, Inc

Software Testing Quality Assurance Skills

C/ J System Solutions has presented over 500 workshops on Improving Software Testing and Quality Assurance Techniques, Designing and Implementing Testable Requirements, Enhancing Business Analysis Processes, Testing Commercial Off The Shelf Software (COTS), Software Support, Test Planning, AGILE Development and Testing, Improving Customer Satisfactions Skills and more. These workshops are designed more...

From Value Creation Partners

Analyzing and Improving Office and Service Operations ...s just take too long Work piling up on someonea ™s desk If you answered a yesa to any of the above, then this seminar is for you. A key and very unique learning experience in this workshop is the simulation of an actual office environment. This office will process orders and invoices. Participants will real gain real a hands ona understanding of the issues and wastes that can more...

From VKG Associates, Inc

Technology and Critical Business Skills Training VKG Associates, Inc.'s Critical Business Skills training programs include: - Courtesy in the Government - Listening Skills - Proofreading and Editing - Better Office Skills and Services - Basic Filing - Women and Self-Esteem - Organizing Your Workspace - Office Automation - Grammar Review - Performance Appraisal - Curriculum Development - Character Education - Assertiveness more...

From Dr Rick Goodman

Negotiate to Win the Art of Successful Negotiation

Whether ita ™s allocating resources for a project, funding a new initiative or establishing a supply chain for a new product or service, negotiation is inevitably at the heart of the process. But few people understand the structure, techniques and approaches available to them as they seek to positively influence an outcome. This hands-on two day seminar gives you a step-by- step guide to more...

Change Management

This course focuses on the definitions, frameworks, and strategies for organizational change management. In this comprehensive course, you will learn how change can be managed. You will gain an understanding of how resistance to change can be overcome. This course will cover a wide variety of topics related to change management including: What is Change Management? Who are Change Agents? A formula more...

From Synergisticit

Java J2EE Training and Placement Java Training & Job Placement !! Contact SYNERGISTICIT 39812 Mission Boulevard, Suite # 218 Fremont, CA 94538 510-868-8545/ 510-550-7200 job@synergisticit. com www. synergisticit. com SynergisticIT is a full service staffing and placement firm servicing client in Northern America and Canada for the past 5 years. We are dedicated towards fulfilling the IT needs of our clients. From more...

From Wintrac Inc.

ITIL CAPABILITY COURSE OPERATIONAL SUPPORT AND ANALYSIS OSA ...here the datacenter was in the basement and the "helpless desk" was a necessary evil. Today, businesses are irreversibly dependent upon their technology, and real dollars are lost when those services are not available. The ITIL Capability Course - Operational Support and Analysis (OSA) - provides the best practice process knowledge required to monitor, deliver and support the IT services more...

From Technology Career Services

Network Support Technician This course provides students with the skills to install, configure, repair, and maintain computer information systems. Students will be prepared to take CompTia A+ PC Technician exams, Network+ exam and Cisco CCNA exam. Classes are taught by licensed and certified instructors with industry experienced to provide hands-on labs and real world applications. more...

From The Per Scholas Institute for Technology

A Certified Computer Repair Technician Preparation Course ...ians, Installation Technicians, Support Technicians, Help-Desk Technicians, and Telecommunications Support * Candidates receive an intensive 15 week course with an additional 4-5 week internship, (with stipend) acquiring over 506 hours of technical and career development training. Participants will learn computer hardware, software, application software, troubleshooting techniques and basic more...

From Vicki Nelson Consultant

Customi Training Classes Certified Training In: MS Office 2007 New Features MS Office 2007 Differences between 2003-2007 MS Office Tips, Tricks and ShortCuts Customized Video Training WebEx Training Desk Side Mentoring-Project Assistance One-on-One Training and Support Remote Interactive Training Microsoft 2010 Full Day, Half Day, Day Shift or Night Shift. Hands-On training Presentation Training more...

From Wintrac Inc.

Lotus Notes 6.5 Support ...desk professionals who are responsible for supporting the Notes 6. 5 user. This course assists support professionals in fulfilling most user requests and solving many workstation problems without having to escalate problems to the Domino administrator or application developer. You can get a complete list of other Lotus Notes/Domino classes at more...

Help Desk Analyst ...Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and management more...

IT Infrastructure Library (ITIL) Level 2 - Service Level Management(itil) This 2-day course will encourage all employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process more...

IT Infrastructure Library (ITIL)Level 1 - Foundations(itil) By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL. All the companies who contributed their best practices then adopted this guide. The best practice framework for service management contains a description on how to organize service management within your organization. This course maps directly to the exam, so students will be more...

ITIL Foundations Certification - IT Service Management Best Practice Framework(itil) Designed for all levels of IT Service and Support staff, this course provides IT professionals with accredited industry certification of the ITIL best practice framework. Whether adopting ITIL or embarking on continuous service improvement, participants gain a fundamental understanding of how IT Service and Support can be best organized to align IT with business needs, improve service quality and more...

Help Desk Analyst(itil) ...Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and management more...

Help Desk Analyst ...Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk tools, technologies, processes and management more...

Help Desk Technology Designed for up to five days of Help Desk Technology classroom training, this course guarantees a successful training and learning experience. This open, modular instructor-led guide was developed for quick scanning in the classroom and is filled with interactive exercises. You can get a complete list of other ITIL classes at http://www.wintrac.com/courses/coursesITIL.asp more...

Lotus Notes 7 Support ...desk personnel responsible for supporting both network based and mobile Notes 7 users. The course starts with a technical discussion of how Notes and Domino work together. The course provides a very practical approach to fulfilling most user requests and solving many workstation problems, but at the same time helping you understand when to escalate problems to the proper Domino or Notes more...

Lotus Notes 8 Support ...desk personnel responsible for supporting Notes 8 Standard and Basic configurations users, whether they are connected via the network or modem. The course starts with a technical discussion of how Notes and Domino work together. The course provides a very practical approach to fulfilling most user requests and solving many workstation problems, but at the same time helping you understand more...

From Optimal IT Solutions

Microsoft Office Desk-side training customized specificially to your needs for Microsoft Word, Excel, Outlook, Access, PowerPoint, Publisher, and Project. more...

From Chuck Castagnolo

Loan Officer Underwriting Training

Specifically designed for Loan Officers, Loan Agents, Realtors and Loan Processors who are new to real estate mortgage lending or who want to maximize, improve and sharpen their existing lending skills. This seminar will tell you: *How underwriters think and what they look for in a file *What you need to do to have them approve your file as submitted *Learn to recognize and then neutralize more...

From Corporate Education Group

ITIL Service Management Essentials

The IT Infrastructure Library (ITIL) is one of the fastest growing areas in IT today. ITIL is a set of best practices for managing IT services, originally developed in the UK more than 10 years ago. ITIL offers IT organizations a way to manage the requirement that they do more with less by providing process improvement and metrics for measuring performance and return on investment. Service more...

Net+

...al computer support experience as a PC technician or help desk technician. Prerequisites An introductory course in a Windows operating system, or equivalent skills and knowledge, is required. CompTIA A+ certification, or the equivalent skills and knowledge, is helpful but not required. � What you will learn Upon successful completion of this course, you will be able to: Identify more...

From Business Training Works, Inc.

Customer Service Training for Hospitality

Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend. more...

Retail Customer Service Training

Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend. more...

Customer Service Training for Healthcare

Onsite training classes for groups. At this time we do not offer public courses where individuals can sign up to attend. more...

Help Desk Training

Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. more...

Receptionist and Front Desk Training

Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at www.businesstrainingworks.com. AVAILABLE SERVICES: Onsite Instructor-Led Programs for Groups: We come to your location. more...

From Corporate Education Group

Citrix Presentation Server 4.0: Administration

...T professionals, such as server, network, system and help desk administrators, familiar with Microsoft? Windows Server? 2003 environments. Systems engineers, analysts, consultants, architects and Citrix accessPARTNER network members are also appropriate candidates for this course. Preparatory Recommendations Before taking this course, Citrix recommends that learners successfully complete more...

Managing Microsoft Systems Management Server 2003

...have one to three years of experience supporting multiple desktop and server computers running Microsoft Windows 2000 or Windows 2003 in medium to large enterprise organizations. At Course Completion After completing this course, students will be able to: Describe the features and infrastructure of Systems Management Server 2003 (SMS) � Explore the SMS Site Architecture � Deploy SMS more...

From Hawk Associates

Customer Service for Technical Support Professionals

Customer Service training isn t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for IT professionals. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation. In this course, you will learn methods for effective more...

From Alliance Training and Consulting, Inc.

Front Desk Security

This is a course for all front desk professionals needing crucial skills and know-how to protect the organization from potential security threats. Develop emergency response procedures that can save lives. more...

Mastering Microsoft XP Professional

New or seasoned Network Administrators/Network Engineers, Help Desk/Support Staff who are preparing for Windows XP Professional Certification. Learn new features and how to configure XP Professional for your network. more...

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