Instructor Led Detailed Training Classes

Management and Supervision Skills A packed and practical 2-day course that provides front-line managers with practical support and guidance to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff. It will help delegates to break down their responsibilities into easily achievable stages of development, and to approach their role with confidence. It is particularly  more...

Assertive Communication for Women In order to achieve maximum potential, individuals need to develop an ability to communicate clearly and effectively. This requires a high level of self-awareness and sensitivity to the impact of their behaviour on others - as well as an ability to respond confidently and professionally in a range of situations, including those that are difficult or stressful. This course will enable delegates  more...

ITIL Foundation - Service Mgt v3 ...version of ITIL (IT Infrastructure Library v3) provides a detailed set of best practice for IT Service Management. This foundation course introduces ITIL as a whole - in the context of the service lifecycle. ITIL embodies practices deployed by the world's most successful organisations to optimise their IT services. This Foundation course will introduce key ITIL processes including Service  more...

Customers Forever Whether your goal is to improve customer retention, create value and build customer loyalty or enhance the delivery of service to your customers, this program is for you. This popular and highly effective one or two-day on-site program is designed specifically for all front-line and support employees. It presents a framework for improving service at the point of contact with the customer. This  more...

Customer-Focused Leadership This highly effective and interactive 2-day on-site program provides you with proven fundamentals for developing and improving service quality. Rather than rote, mindless steps for creating customer satisfaction, this program provides a way of thinking, a mind-set that can empower people to go beyond satisfaction. If you are serious about making Customer Focus and Service Quality a competitive  more...

Personal Finance Training ... You and your money is an excellent course. It provides a detailed understanding of many of the important personal finance issues that affect people s lives and delivers the skills and knowledge you need to improve your personal financial capability. This course covers four broad themes. The first theme is the importance of the changing economic and social environment to your personal finances.  more...

Remote People Management Any manager will agree that people management has its own challenges but in today's fast-moving business environment, work has become more remote and more flexible, with people often working from a number of different sites. This presents a new set of challenges, with organisations requiring improved management processes and managers needing to develop new competencies and strategies. Managing  more...

Training for Trainers The provision of internal training can enable experienced staff to impart essential skills and knowledge to their colleagues. However, training can only help an organisation to achieve its strategic objectives if it is well planned and delivered, and if the time and resources invested are worthwhile and cost-effective. This course will enable delegates to prepare and deliver effective objective  more...

Report Writing Improving report writing skills can lead to better customer relations, more successful funding bids, improved image and reputation, better communication, and fewer misunderstandings. This course will develop a range of essential written communication skills, including how to avoid making common grammatical and punctuation errors, and how to get the message across using concise, plain English. It  more...

Presentation and Public Speaking The success of a public speaking engagement or a presentation is not just about the content, but it is also dependent upon the quality of the delivery. This course will enable participants to learn and practice skills that will be applicable to both informal and formal presentations, and public speaking to both small and large audiences. It will give the opportunity to practice and to receive  more...

Negotiation Skills The development of on-going professional relationships is key to any successful organisation. Unless negotiations achieve a win-win outcome, it is likely that such relationships will break down over time. This course will enable delegates to become effective negotiators, both externally with other organisations, customers and suppliers, and internally, within day-to-day routine discussions with  more...

Minute Taking Minute taking is an essential skill in the workplace today, and good quality minute taking is an asset in great demand. Many people struggle with minute taking simply because they have not been given the tools and confidence to do it. And yet, there is often pressure on the minute-taker to get it right - to produce a clear and concise document that serves as an official record. This course will  more...

Managing your Manager Effective management depends on the development and maintenance of a productive two-way relationship. This will only happen both people understand each other's roles and responsibilities, and have an ability to create a positive working dynamic. This course will enable delegates to consider their own responsibilities towards their manager, and to discover how they can play an effective part in  more...

Managing Under Pressure The workplace is becoming ever more demanding and hectic, resulting in increasing time pressures and levels of stress, and the negative effects of stress in the workplace are well known: increased sickness and absenteeism, decreased productivity and avoidable, costly mistakes. Developing skills in time and stress management can have a real impact on productivity, and can help to ensure that  more...

Managing Poor Performance Managing poor performance is a responsibility that most managers find at best unpleasant, and at worst, extremely daunting. Unfortunately, this often means that poor performance is not actually managed - it is left to get slowly worse, in the hope that the person will eventually decide to leave of their own accord. Allowing poor performance to continue is not only bad news for person themselves,  more...

Introduction to Team Leadership and Management So much depends on effect teamwork these days. Organisations that wish to retain a competitive advantage need teams that don t just work well, but they need teams that exceed expectations and deliver results faster. This course will provide delegates with a better understanding of team dynamics, and the essentials of leading and managing a team. It will focus on the needs of the individuals  more...

Emotional Intelligence at Work Organisations of all sizes are increasingly recognising the key role that 'Emotional Intelligence' (EQ) has in the effectiveness of the organisation at all levels. Managers and team leaders are required to fulfil a much broader remit - not just to have technical or specialist expertise, but also to have a range of personal attributes and abilities; team members need to be able to co-operate and to  more...

Effective Meetings One of the most common frustrations reported in the workplace is the waste of time and energy given to poorly managed meetings. This course will equip delegates with the skills and techniques needed to plan, lead and participate in meetings of any kind, including impromptu, on-the-spot discussions between colleagues, to formal presentations and meetings with external suppliers or customers. It  more...

Adobe Illustrator CS3 Essentials Illustrator CS3: Essentials Description Who uses Illustrator? Architects, artists, designers, engineers, and Photoshop divas who need some vector graphics power tools. Illustrator's ability to create graphics in a freeform way or with incredible precision appeals to all these users. Learn to utilize this amazing tool to design logos, create detailed maps, illustrate products and more.  more...

Indesign CS 2 Advanced Indesign CS 2 course covers detailed areas of indesign including dealing with books, indexes, and tables of contents, and teaches you how to use the automation tools like Scripts and Data Merge and to create complex amazing page layouts  more...

Introduction to MS Project ...ning and controlling projects using Microsoft Project. Detailed working concepts of the application are explored in depth and hands-on to help plan and control people, tasks and time more effectively. BENEFITS After taking this Microsoft Project training class, you will be able to: Identify the steps involved in project planning Become familiar with project management software  more...

ITIL Foundations 3 Days A detailed introduction to the concepts, terms, definitions, objectives, benefits and relationships within core IT service management processes and functions, according to the ITIL best practice framework, V3.  more...

Pro Tools 310M ...ing expert music editing techniques Synchronization detailed common aspects of synchronization Advanced routing and mixing expert mixing concepts Advanced automation Pro Tools expert automation functionality Mixing with plug-ins Music delivery Expert focus on ICON worksurfaces in music production Equipment: The Recording Arts Center will provide a computer workstation for  more...

Pro Tools 110 ...detailed look at the Pro Tools system, this course covers all the key concepts and skills needed to operate Pro Tools LE 7.1 running large sessions with up to 48 tracks. This course also provides the foundation for the 200-series Pro Tools Music Production and Post Production courses. Prerequisites: Basic computer skills, some audio recording knowledge, and some Pro Tools familiarity.  more...

Microsoft Word - Intermediate Level ...d publish blogs directly from within Word. Our course is detailed as follow: * Unit 1: Working with sections and columns * Unit 2: Formatting tables * Unit 3: Working with Excel data * Unit 4: Working with styles * Unit 5: Headers and footers * Unit 6: Printing labels and envelopes * Unit 7: Working with graphics and objects * Unit 8: Document  more...

Microsoft Powerpoint - Basic Level ...reate great-looking presentations. Our course outline is detailed as follow: * Unit 1: Getting started * Unit 2: Building new presentations * Unit 3: Formatting slides * Unit 4: Using drawing tools * Unit 5: Working with graphics * Unit 6: Using tables and charts * Unit 7: Modifying  more...

Mastering Microsoft Excel Microsoft Excel is a powerful spreadsheet application with features that enable computation, graphical representation and analysis of data. It has many features that can make life easier for people who deal in numbers on an everyday basis. Also, with Microsoft Office 2007, there is a new way of working in Microsoft Office. ibruk consulting's Mastering Microsoft Excel training program helps your  more...

Mastering Microsoft Word While many work with Microsoft Word on a daily basis, few exploit its potential completely. Also many have devised their own ways of doing things (which are often a result of trial and error) instead of using simpler ways that Microsoft word offers. With Microsoft Office 2007, there is a new way of working in Microsoft Office. ibruk consulting's Mastering Microsoft Word training program helps  more...

Structured Adobe FrameMaker Structured Adobe FrameMaker is the tool of choice for creating XML/SGML based documentation. The ibruk Consulting's Structured Adobe FrameMaker training course takes you through the complete lifecycle of creating structured documentation; starting from planning such documentation to creating EDDs to creating structured content. The lead trainer for this program has trained teams at IBMAir  more...

Unstructured Adobe FrameMaker Adobe FrameMaker is a widely used documentation tool, especially when large documents are to be created. The ibruk Consulting team has vast experience in executing Adobe FrameMaker projects and has leveraged this experience to create a practical, hands-on, and comprehensive training course. The lead trainer for this program has trained teams at: * IBM * Air Mauritius * Textron * Infotech SW *  more...

Mastering Microsoft PowerPoint While many work with Microsoft PowerPoint on a regular basis, few exploit its potential completely. Microsoft PowerPoint offers many tools that help you creating professional presentations that incorporate a variety of data presentation and navigation techniques. ibruk consulting's Mastering Microsoft PowerPoint training program helps your team get the best of PowerPoint, starting from basic  more...

A Foundation Course in Technical writing To be an efficient and productive technical writer, you need to develop skills that will enable you to analyse, plan, create and structure content in a variety of formats and for a range of deliverables. ibruk Consulting's Foundation Course in Technical Writing teaches you a range of skills starting from basics of writing effectively to identifying and creating the correct type of deliverable. At  more...

Polishing Writing Skills Written communication dominates the workplace. ibruk Consulting's Polishing Writing Skills program helps you develop clear, concise and precise written communication. We address issues at the sentence, paragraph and document level. The training program teaches you the techniques that help you create information artifacts that are well-structured, easy-to-read and understand. The techniques you  more...

Effective Presentations Effective presentations convey their message clearly and succintly while holding the audience's attention. Making a memorable presentation requires many skills from creating a good presentation aid (slides) to speaking clearly to managing the audience. ibruk consulting's Effective Presentations training program teaches your team the art and science of making good presentations. The program  more...

Adobe RoboHelp RoboHelp is a widely used help authoring tool. Popular among technical writers because it is easy to use and can generate output in a wide variety of help formats, RoboHep has been a tool of choice for technical writers. ibruk Consulting's training program on RoboHelp takes you from the basic to the advanvced features including importing Word and FrameMaker documents and generating printed  more...

Object-Oriented Analysis and Design using UML ...nalysis and Design - How to use the deliverables in the Detailed Design Phase - Simulate the project life cycle in a repeatable process using the UML diagrams Each student receives a seminar handbook, with real life examples, templates, guidelines and a case study using UML. Who should attend: Individuals planning to manage or participate in the analysis, design and implementation of  more...

Business Process Re-engineering ...is Techniques through the use of practical exercises and detailed case studies in addition to lectures. After completing this course, you will be able to manage the tasks and techniques used in implementing a Business Process Re-engineering project. The seminar: - Outlines the methodology steps and techniques necessary to implement a Business Re-engineering project - Provides an  more...

Business Process Management Facilitation This 3-day BPM Facilitation Class helps participants take their facilitation skills to the next level. A case study is provided to practice facilitation techniques needed for conducting BPM workshops and business meetings. The case study will re-enforce the facilitation skills needed for a BPM initiative by providing practice facilitating the specific stages of process analysis and design. The  more...

Facilitated Session Leader ...his 2-day training session will provide participants with detailed quality feedback and two facilitation practice sessions. The workshop provides practice in facilitation techniques needed for conducting workshops and business meetings. The class can also be customized to provide practice facilitating specific projects and techniques. The types of sessions will depend on the area of the focus  more...

Writing Effective Requirements This 2-day seminar focuses on how to write effective requirements using UML techniques and use cases. The workshop provides training and exercises in writing project scope, requirements and system requirements (functional and nonfunctional requirements) definitions. The Writing Requirements That Work Seminar focuses on UML diagramming techniques and industry standards and best practices for  more...

Sarbanes-Oxley Meeting the Regulatory Challenge ...ed seminars in Asia, the USA and Europe. Highlights: a Detailed understanding of the complex Sarbanes-Oxley regulations, laid out in a clear and straightforward manner a Equip yourself to lead or contribute to Sarbanes-Oxley strategic, financial or technical compliance projects a Through numerous case studies and examples learn best practice for implementing key sections of the  more...

Basel II From Fundamentals to Latest Thinking ...for the board of directors and executive management a A detailed look at modern operational risk management, including quantification, loss modelling, key risk indicators and practical methods for operational risk managers a Latest thinking on approaches to stress testing and the pillar 2 obligations under Basel II a Learn how different countries are implementing Basel II and take  more...

JAX-RPC Java API for XML-Based RPC (JAX-RPC) enables Java technology developers to develop SOAP-based interoperable and portable web services and clients. JAX-RPC provides access to or from a Java or non-Java, client or Web service, via standard protocols. This course describes how to develop web services using JAX-RPC, as well as stub, dynamic proxy, DII and JNDI-based (including EJB2) clients. There is  more...

Developing Java Web Services Web Services are becoming an increasingly popular architecture and mechanism for publishing and accessing application services. This course presents an introduction to web services, followed by detailed presentation of their key technologies and Java support technologies (SOAP, UDDI, WSDL, JAX-RPC and JAXR), as well as how to build and use them on a popular web server. It combines  more...