Instructor Led Detailed Training Classes in Canada

Customers Forever Whether your goal is to improve customer retention, create value and build customer loyalty or enhance the delivery of service to your customers, this program is for you. This popular and highly effective one or two-day on-site program is designed specifically for all front-line and support employees. It presents a framework for improving service at the point of contact with the customer. This  more...

Customer-Focused Leadership This highly effective and interactive 2-day on-site program provides you with proven fundamentals for developing and improving service quality. Rather than rote, mindless steps for creating customer satisfaction, this program provides a way of thinking, a mind-set that can empower people to go beyond satisfaction. If you are serious about making Customer Focus and Service Quality a competitive  more...

Sage Accpac for Windows Canadian Payroll The Payroll module is the key to employee relations, benefits, special payroll situations, and government reporting. This course is designed for payroll clerks and human resources personnel alike. Topics Include: * Entering employee records and detailed information * Tracking benefit and RRSP payments * Creating reporting classes for grouping employees,  more...

ITIL Foundations 3 Days A detailed introduction to the concepts, terms, definitions, objectives, benefits and relationships within core IT service management processes and functions, according to the ITIL best practice framework, V3.  more...

Microsoft Word - Intermediate Level ...d publish blogs directly from within Word. Our course is detailed as follow: * Unit 1: Working with sections and columns * Unit 2: Formatting tables * Unit 3: Working with Excel data * Unit 4: Working with styles * Unit 5: Headers and footers * Unit 6: Printing labels and envelopes * Unit 7: Working with graphics and objects * Unit 8: Document  more...

Microsoft Powerpoint - Basic Level ...reate great-looking presentations. Our course outline is detailed as follow: * Unit 1: Getting started * Unit 2: Building new presentations * Unit 3: Formatting slides * Unit 4: Using drawing tools * Unit 5: Working with graphics * Unit 6: Using tables and charts * Unit 7: Modifying  more...