Instructor Led Detailed Training in Egypt
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From Contacts Plus
Customer Loyalty and Retention Program
...detailed program, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to embark upon
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...detailed program, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to embark upon
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From Next Levels Consulting
ITIL V3 Service Design
...fications)
Target Audience
-Individuals who require a detailed understanding of the ITIL Service Design phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
-IT professionals working within or about to enter a Service Design environment and requiring an understanding of the concepts, processes, functions and
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ITIL V3 Service Transition
...fications)
Target Audience
-Individuals who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
-IT professionals working within or about to enter a Service Transition environment and requiring a detailed understanding of the processes, functions
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ITIL V3 Service Operation
...fications)
Target Audience
-Individuals who require a detailed understanding of the ITIL Service Operation phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
-IT professionals working within or about to enter a Service Operation environment and requiring an understanding of the concepts, processes, functions
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ITIL V3 CSI
...fications)
Target Audience
-Individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
-IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the
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From Quality Academy Egypt
Lead Auditor ISO 9001 (QMS)
This course provides an understanding and knowledge of auditing quality management systems to third party standards. The objective of an audit is not fault finding, but to identify opportunities for improvement. You learn to build on the skills of how to plan, structure and conduct an effective audit and to evaluate and communicate the findings. The course is designed to follow the stages in a
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This course provides an understanding and knowledge of auditing quality management systems to third party standards. The objective of an audit is not fault finding, but to identify opportunities for improvement. You learn to build on the skills of how to plan, structure and conduct an effective audit and to evaluate and communicate the findings. The course is designed to follow the stages in a
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