From Serebra Learning Corporation
KAZ (Keyboard AZ) Typing Tutor 


KAZ (short for
Keyboarding A-Z) was created by a UK team of typing teachers and computer experts to make it possible for anyone to learn to touch type the
A-Z keys in an average of just 90 minutes. Learning times vary as the course is designed to allow learners to work at their own pace. The
KAZ accelerated touch-typing learning method is based on 11 words in just 5 phrases. The KAZ approach to
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Relational Database Design and Administration 
This course covers the design methodologies and techniques utilized when building an application based on a Relational Database Management System (
RDBMS), using
Structured Query Language (
SQL). The course is based on RDBMS technology and will identify and explain the details and implementation. Designed for individuals in the design and administration of relational databases.
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VoIP Network Quality of Service Techniques 
...details necessary to provide acceptable voice quality over the best effort data network. Here, we first discuss general converged network
QoS requirements. We find that QoS parameters extend beyond just bandwidth and delay, but also include jitter, packet loss, network availability, and security. We discuss traffic shaping and admission control, and learn how we can use admission policies to
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From Executive-level Sale to Strategic Partnership 
Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue. Salespeople who sell at an executive level and obtain and maintain
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Customer Relationship Management eCRM 
Customer
Relationship Management: eCRM introduces the students to managing customer relationships over the
Internet. The program details the characteristics of eCRM, how departments can use eCRM to automate processes, and how to customize eCRM interfaces for each type of eCRM user. This series is intended for managers, supervisors, customer service representatives, and anyone within an
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Customer Relationship Management Fundamentals of CRM 
...lationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of
CRM, and the four steps of the CRM process, as well as critical success factors a company should evaluate before using a specific type of CRM. This series is intended for managers, supervisors, customer service
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Bridge The Expectations Gap 
You have to be prepared to walk a mile in their shoes to understand more fully what customers experience when they deal with your company. There's nothing more effective in emphasizing the gap between what you believe their experiences to be and their realities than thinking and acting like a customer. This course takes you through several processes for doing exactly that, and you'll be shown how
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Project Leadership Leading the Project Team 
Project
Leadership:
Leading the
Project Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects. The target
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Project Leadership Overcoming Obstacles 
Project
Leadership:
Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. The target audience for this series is project managers who are responsible
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Project Teams Building a Project Team 
Project
Teams:
Building a
Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Project managers, manager, and supervisors who are interested in learning more about how to build project
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Listening for Comprehension 
Do you need to better understand the basic meaning of a conversation or presentation? If you need to be able to identify what is said to you in a more effective manner, then this course is for you. This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, certain sections of this course deviate from
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The Process of Interpersonal Communications 
It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of
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Offers Contracts and Organizational Exit HRCI PHR 
Human
Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's
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Offers Contracts and Exit from the Organization HRCI PHR 
Human
Resource (HR) professionals today have to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's
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Effective Interviewing 
The employment interview is at the heart of the recruitment process for most organizations, and successful interviews don't just happen. They are the result of careful planning and preparation. Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview
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Taking Systems Thinking into Your Personal Life 
Have you tried to change a habit over and over only to face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is
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Quality Management Quality Management Tools 
...ols used to generate ideas and organize data. The program details the purposes of and steps for creating flow charts, check sheets, histograms, run charts, control charts, cause-and-effect diagrams,
Pareto charts, scatter diagrams, interrelationship diagrams, affinity diagrams, activity network diagrams, and brainstorming. Managers, supervisors, or team leaders who need to learn how to
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Quality-minded Management 
...an overview of the clause "
Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support and administer the organization's quality management system. Management must also conduct an ongoing evaluation of the quality management system to measure its effectiveness and to continually improve the
QMS. This course is a must for
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Principles of Marketing Fundamentals of Marketing 
Principles of
Marketing:
Fundamentals of Marketing offers the student an overview of the information required to identify key marketing terms, language, and concepts. The program details the elements of the marketing mix, the stages of the product life cycle, and the proper steps to implement the market segmentation process. Managers, supervisors, and employees who want to learn basic marketing
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Principles of Marketing Product Strategy 
Principles of
Marketing:
Product Strategy offers the student an overview of the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. The program details the functions and objectives of packaging and labeling strategies, the stages of the consumer adoption process, and the four product development
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Principles of Marketing Distribution Strategy 
Principles of
Marketing:
Distribution Strategy offers the student an overview of the information required to identify types of distribution channels, select appropriate distribution partners, and develop an efficient distribution system. The program details the steps for selecting suitable distribution channel partners, the goals your distribution strategy should achieve, and the process to manage
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Principles of Marketing Promotion Strategy 
Principles of
Marketing:
Promotion Strategy offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps of
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Principles of Marketing Pricing Strategy 
Principles of
Marketing:
Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect
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Principles of Marketing Writing a Marketing Plan 
Principles of
Marketing:
Writing a
Marketing Plan offers the student an overview of the elements of a marketing plan, covers the processes used to develop marketing objectives and strategies, and covers how to create a marketing plan. The program also details how to write, present, execute, and evaluate a marketing plan. Managers, supervisors, and executives who can influence the marketing and
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Data Security Company Information 
This course explains the guidelines a company must follow to protect its trade secrets and to avoid misappropriating the trade secrets of others. It also details the guidelines and restrictions for the use of e-mail and
Internet services provided by your company. All employees within an organization, whether new hires or as a refresher program for long-term employees.
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UNIX System Administration 
...sword systems, and the concept of user groups. The course details the management of the file system, from making file systems available to users to backing up and restoring the system. This course also details how the file system works and explains how to use various tools to correct errors and how to This course is designed for
UNIX application users. It is also designed for programmers,
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OS 390 Introduction 
... MVS system and provides a brief history of
UNIX. It also details the functionality for developing programs for both
MVS and UNIX services. The
CICS Transaction Server and transaction processing is covered as well as platforms for distributed computing, file sharing,
Web enablement and
LAN services. The course describes OS/390's
Softcopy Services and the BookManager system for creating and
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TCP IP Protocol 
The
TCP/IP Protocol
WBT is the third course of this curriculum. This curriculum prepares the students for the
CompTia's
Network Certification exam. The course is meant for system administrators and network professionals who want to understand and apply TCP/IP concepts, such as IP subnetting,
DHCP,
DNS,
WINS, and host files. The course describes the main protocols that constitute the TCP/IP
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Implementing Networks 
The
Implementing Networks WBT is the fifth course of this curriculum. This curriculum prepares the students for the
CompTia's
Network Certification exam. The course is meant for system administrators and network professionals who want to understand how to install, maintain, and troubleshoot networks. The course covers the planning process for a network installation, and the installation of a
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Managing IP Traffic on Cisco Networks 
To describe and configure efficient network traffic restrictions and security using properly implemented access list management and address translation
Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to
Cisco products and
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Operation and Configuration of Cisco IOS Switches 
To use the available configuration tools to establish connectivity to the appropriate network device in order to complete initial switch configurations and to verify the default configuration and status of switch devices
Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (
ICND) learning path; anyone preparing for the
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DOT Drug and Alcohol Awareness 
Drug and alcohol abuse by employees is a common cause of workplace problems, such as accidents and ineffective work practices, in the US today. These problems can affect profits and expose companies to increased medical and insurance costs, and any related financial loss due to compensation. Several US laws have been enacted to combat drug and alcohol abuse in the workplace. The
Department of
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EnjoySAP What s New in Release 4 6 
The
Computer Based Training course (
CBT) Enjoy
SAP What's
New in release 4,6 aims to provide all the employees of your company, who want to learn more about the new interface
Enjoy SAP with an overview of it's handling, features and functions. The trainee will learn about the new features and functions of this release using a number of examples taken from the R/3 Basis system and cross-application
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QuickBooks Pro 2005 - Setting Up 
QuickBooks
Pro 2005 -
Setting Up teaches how to set up
QuickBooks on a small business or home office computer and how to perform basic accounting functions using QuickBooks. It describes the QuickBooks interface elements, covers the procedure to set up a new company, and details the tasks that you need to perform when working with the
Chart of
Accounts. The course is primarily targeted to address
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QuickBooks Pro 2002 - I 
... provide access to it to multiple users. This course also details the process involved in creating accounts and lists and then adding detailed transactions to them. It deals with various other features related to the accounts receivable activities exercised while maintaining financial details for a company. Additionally, this course takes users through the tasks involved in generating reports.
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Win2000 Professional for End-Users Basic Getting Started 
...esktop and the functions of these components. This course details how to work with
Paint, play a video clip, play a music CD, and play sound. It includes topics on opening, editing, modifying, and formatting text using
WordPad. In addition, this course explains how to save, print, close, maximize, and minimize a file by using WordPad. It also describes how to use the
Windows 2000 Help option.
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Creating Reports Charts Macros with Access 2002 
...report and chart creation in
Access 2002. The course also details the process of modifying the existing report and chart designs, and creating various types of handouts for them. Additionally, the course guides the users to use
Access as a back-end application for database-driven
Web applications using data access pages. Furthermore, this course explains the tasks involved in creating macros
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ECDL ICDL 4 Module 1 Concepts of Information Technology IT - Computers and IT 
...ot
ECDL certification tests. See www.ecdl.com for further details. End users wanting to become familiar with IT concepts; end users wanting to attain competency in the use of computers; end users wanting to attain an ECDL or
ICDL certification or equivalent; staff of businesses and public bodies needing to attain certification in computer proficiency; university or other students needing to
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ECDL ICDL 4 Module 1 Concepts of Information Technology IT - IT in Daily Life 
...ot
ECDL certification tests. See www.ecdl.com for further details. End users wanting to become familiar with IT concepts; end users wanting to attain competency in the use of computers; end users wanting to attain an ECDL or
ICDL certification or equivalent; staff of businesses and public bodies needing to attain certification in computer proficiency; university or other students needing to
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ECDL ICDL 4 Module 5 Database - Basic Access 2003 Tables 
...ot
ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a database application; end users wanting to become familiar with database concepts; end users wanting to attain competency in using
Microsoft Access 2003; end users wanting to attain an ECDL or
ICDL certification or equivalent; staff of businesses and public bodies needing to
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ECDL ICDL 4 Module 5 Database - Basic Access 2003 Forms 
...ot
ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a database application; end users wanting to become familiar with database concepts; end users wanting to attain competency in using
Microsoft Access 2003; end users wanting to attain an ECDL or
ICDL certification or equivalent; staff of businesses and public bodies needing to
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ECDL ICDL 4 Module 6 Presentation - Introducing PowerPoint 2003 
...ot
ECDL certification tests. See www.ecdl.com for further details. End users wanting to attain competency in using a presentation application; end users wanting to attain competency in using
PowerPoint 2003; end users wanting to attain an ECDL or
ICDL certification or equivalent; staff of businesses and public bodies needing to attain certification in computer proficiency; university or other
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TCP/IP Protocols 
Upon completion of this
WestNet e-Learning module you will understand the details of the
Internet's primary protocols and how networks and devices use those protocols to establish reliable connections and move data across the worldwide network.
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Industrial Safety - Confined Space Entry 
This course covers information regarding the entering and preparation of a confined space. It explains the need to have a confined space entry permit (
CSEP) and details the duties of the attendant employer and entry supervisor.
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Industrial Safety - Eye and Face Protection 
Each year eye injuries account for a large percentage of all workplace injuries. Employees can avoid most of these injuries by wearing proper eye and face protectors and adopting suitable safety measures. This course covers different types of eye and face injuries in various industries and explores the causes and effects of such injuries. The course then details the protective equipment employees
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Safety and Health - Bloodborne Pathogens 
This course covers the basics of identifying and protecting against bloodborne diseases. It explains the need to have an exposure control plan and details the actions that should be taken if exposure has occurred.
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Network Media 
...c cable. Then it reviews the various wireless options and details the
IEEE 802.11 group of wireless transmission standards. Lesson 2 is focused on cabling a
LAN with
Electronic Industry Association/Telecommunications Industry Association EIA/
TIA 568A/B standards for
UTP cable. Emphasis is placed on determining when to use a straight-through crossover or rollover cable and how to establish a
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IP Addressing, Subnetting, and Routing 
This module covers IP addressing subnetting and routing. The table used during the decimal to binary conversion process is also helpful for defining classes of addresses and performing the steps necessary for subnetting. Lesson 1 provides a detailed look at IP address classes A B C and D. Also included in this lesson are updates about
IPv6 a newer
128-bit IP addressing scheme and
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QuickBooks Pro 2002 - II 
The
QuickBooks Pro 2002 - II course is the second course in the
QuickBooks 2002 curriculum. This course describes the features of
QuickBooks and enables the user to automate accounting tasks. It also enables the user to manage and monitor inventory effectively. Additionally it details the process of setting up an online bank account and performing online transactions. The course provides
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Listening Skills: The Fundamentals of Listening 
This course highlights general benefits and misconceptions about listening as a means of introducing the concept of listening. It also teaches the learner how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by
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Managing Finances using Money 2002 
... fundamentals of
Microsoft Money. Additionally the course details information about performing basic activities such as creating a
Money file and managing accounts. It also details the processes involved in maintaining transaction details and creating and scheduling bills and checks. It provides users with information about various Money tools used to manage investments and taxes. In addition
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Advanced Features of java.lang & java.util Packages 
...s of the java.lang and the java.util packages. The course details the methods of the
System Process and
Runtime classes in the java.lang package. You will learn to access runtime objects by using the classes in java.lang.reflect package. The course also deals with the classes in java.util.jar package. In addition you will be able to perform input/output operations in jar files. Finally you will
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Java 2: Language and Semantics 
...details the
Java language and Java semantics. It describes the fundamentals of Java programming such as syntax fundamentals lexical issues data types keywords identifiers constants literals and variables. In addition you will learn about the use of operators expressions and control statements in Java. Finally the course explains the use of arrays. Related
Exam:
Sun Microsystems Exam #310-025:
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Java 2: Classes and Inheritance 
This course is aimed to discuss the constructs and features that make
Java a highly modular and object-oriented programming language. The use and implementation of programming constructs such as classes objects methods packages interfaces and constructors and details of their benefits are described. Additionally the course explains the application of various Java features such as encapsulation
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Java 2: Enterprise Java 
... in
Java. It includes the
Swing and
JFC package and gives details of the Swing architecture Swing classes creation of
GUIs by using Swing components and the
JComponent class. It provides an overview to the Java Servlets describes the Servlets using ServletRequest interface ServletResponse interface cookies and session tracking. Furthermore it tells you about the Distributed Applications
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Microsoft Exchange 2000 Server - Part 2: Configuring 


...reat deal of new material in this course as configuration details relating to
Exchange 2000 Server's enhanced scalability is covered. The hands-on consequences of enhancements such as multiple data stores, improved clustering, and native support for
Internet mail formats are covered. The instruction will cover configuring objects for messaging and collaboration, configuring and managing a
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