Online Determine eLearning - Training Resources

Strategic Thinking Strategic thinking teaches you to take a circumspect look at your long range goals, obsticals, and solutions. Learn how to effectively plan for the future and choose the path most likely to bring you to your goals. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner.  more...

Team Management - Enabling Teams In this course you will learn to build a supportive and enabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and demonstrate faith in the members capacity to achieve. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the  more...

Team Management - Leading Teams In this course, you will learn about the selection of a team leader, what team leaders need to know, and what constitutes a team. You will also learn about the traits and roles of an effective team leader are, team communication, and how to hold effective team meetings. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand  more...

Team Management - Team Participation This course covers the elements of successful teams, the role of a good team member, and team communication. This course is geared to expedite your own development as a team member in creating successful teams. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team  more...

Teams Management - Managing Team Conflict This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to  more...

Writing for Business Professionals This course is designed to give you an understanding of the writing environment and in particular the business writing environment. This course will teach you what to cover in your writing and how to outline to produce a better document. The course will also cover how to get the readers attention as well as how to build professionalism into your business writing skills. User is given 1 year  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ...ly consider each characteristic of a property in order to determine whether it is important to you or not? and at what cost. This course employs the Learning by Doing approach to education. That means that rather than lecture to you, this course will put you to work. Why? Because you remember what you experience much better than what you are told. So, it?s only natural that the best way to  more...

Understanding and Using Contracts ... contract has been made, identify when it is binding, and determine the limitations and scope of the agreements. It will also give you information and guidelines on how and when to sever the contract, how to modify it, and how to circumvent potential problems. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. In almost every  more...

Trenching and Excavation ...petent person, soil classifications and types, and how to determine which is which. You?ll boogey to a new groove when you learn about protective systems, hazards posed by poisonous gases, and training requirements. Take safety to the max with our Trenching and Excavating Safety-training program. This course can be taken in a self-directed pace. You can achieve a completed program of study in  more...

The Art of Active Listening Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being  more...

Supply Management Contract Writing You ve noticed the changes in purchasing over the past few years, haven t you? The changes that have purchasers doing less order processing and more contracting and relationship building with suppliers? This new role requires that you have a new skill set contract writing. Yet most purchasers don t know how to write a contract. This is troublesome. Because if you aren t familiar with the  more...

Soft Skills Using MS Office Applications ... sentence and word choice so the students will be able to determine the most effective and appropriate words to use, as well as sentence length. The last section teaches Time Management Skills Using Outlook 2000. It`s designed to show students how to use Outlook`s tools, such as the journal, tasks, notes, reminders, the calendar, and the Rules Wizard to plan their time. However, tips on how to  more...

Starting A Business?: How To Develop An Effective Business Plan ...d financial goals, and, 5) provide a control mechanism to determine if the company`s activities are `on course` to meet it`s budget and long term plans. The process used to develop such a comprehensive Business Plan can also provide valuable insight into the success factors and strategy necessary for the company to achieve success. When a business plan`s assumptions change and/or it`s  more...

SalesPlus Successful professional sales people bring a set of skills and attitudes to potential sales opportunities that result not only in sales but in developing customers who will continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of  more...

Savings Strategy Development Your CEO wants to know: "Are you executing a cost savings strategy or are you just 'winging it'?" Could you respond by producing a top-notch written strategy? If not, the highly personal and interactive online class "Savings Strategy Development" can help you. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date.  more...

Senior Professional In Supply Management (SPSM ) Certification Program Are you tired of not getting enough opportunities, respect, and money out of your purchasing career? Well, guess what? Nothing will change unless you take action towards becoming a world-class purchasing professional. You can earn your purchasing certification in less than 3 months if you devote more than 4 hours per week to this course of study. Accordingly, 2 hours per week will take  more...

Recognizing and Managing Anger ...of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips will help you recognize your responses to anger, and give you tools to manage it. You will also be given powerful techniques that will help you use your anger to gain positive outcomes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED  more...

QuickBooks Pro 2008 Quickbooks Pro 2008 is small business accounting software. With Quickbooks, you can manage your customers, vendors, and employee accounting needs. In this course, you can learn the basics of Quickbooks 2008 such as how to use the interface, setup your companies, use lists, work with inventory, sell your products, invoice customers, process accounts receivable, work with bank accounts, and accounts  more...

QuickBooks Pro 2005 ...raining provides an easy to follow self-paced format. You determine when you want to learn and the instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World's most popular accounting software. Welcome to the QuickBooks Pro 2005 Training Series The QuickBooks Pro 2005 course will teach you how to  more...

QuickBooks Pro 2006 ...raining provides an easy to follow self-paced format. You determine when you want to learn and the virtual video instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World`s most popular accounting software. For beginner or anyone with prior accounting experience. Welcome to the QuickBooks Pro 2006  more...

QPR Suicide Triage Training This American Psychological Association approved course provides an introduction to suicide risk detection, suicide risk assessment and suicide risk management from a medical and psychological.This course can be completed sooner or later than the published 1 week completion date. Student has 1 year access to this course. QPR Suicide Triage Training This American Psychological Association course  more...

Professional Writing Skills at a Glance ...ting, writing, and re-writing. You will practice ways to determine your purpose, meet audience needs, discover your most comfortable method of writing, brainstorm and mind-map to get your ideas on paper, write quick rough drafts, and revise collaboratively. Also, you will receive models for planning letters, memos, and reports. Finally, checklists help you evaluate both your process and your  more...

Presentation Skills ...nts. The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. One of the biggest fears for managers and others is speaking in public. You will  more...

Powerful Negotiation For Successful Buying Have your suppliers figured out how to neutralize your negotiation strategies? Most savvy sellers go through negotiation training at least yearly. Unless you ve been just as diligent at improving your negotiation skills, your chances of getting the best deals from your suppliers are very slim. The student can complete their course of study within anytime frame as long as it does not exceed 60  more...

Microsoft Project For Purchasing Professionals Have you struggled with completing your purchasing projects on time? You probably would not have if you used Microsoft Project. By taking the highly personal and interactive online class "Microsoft Project For Purchasing Professionals," you will not only learn how to use the software, you'll learn how to apply it to your purchasing work. You'll also learn project management principles that will  more...

Microsoft Excel For Purchasing Professionals Are you failing to take advantage of Microsoft Excel's powerful techniques for purchasing? Look, even if you are an experienced Excel user, you may not be utilizing the tools that can help you make sound purchasing decisions and deliver top-notch presentations. The highly personal and interactive online course "Microsoft Excel For Purchasing Professionals" will enable you to perform sophisticated  more...

Manufactured Housing Appraisal/Valuation Course ...determine the value of a Manufactured Home, using the NADA Manufactured Housing Guide and other methods. This course is designed to allow you to sit for various exams that may lead to Certification. Successful completion of this course will enable the graduate to prepare for various exams that may lead to becoming a Certified Manufactured Home Appraiser. You will learn to complete appraisals  more...

Mastering Purchasing Fundamentals If you are new to purchasing, are you ready for the many challenges you'll face in the months ahead? The highly personal and interactive online class "Mastering Purchasing Fundamentals" walks you through the purchasing process step-by-step. You'll be ready for these challenges. And you won't need the years of experience usually required to learn how to deal with these challenges. You'll get more  more...

Lean Manufacturing Personal Training Library ...ials on over 50 data analysis tools and helps the student determine when and where the various tools can most effectively be applied in the problem-solving process. (2 Units; 2 Assessments; Approximately 7 hours of training.) Mistake-Proof It! training includes a comprehensive background on techniques as well as the steps required to implement those techniques. Over 150 examples of  more...

Job Safety Analysis ...is (JSA) plays in you safety planning. It will help them determine when a JSA is needed, what type of jobs require one, who should conduct one, how its conducted, and ways to eliminate and reduce hazards without developing a complex. Don`t trust job safety to your unconscious; transfer your desires for worker safety into reality with our new Job Safety Analysis course. This course can be  more...

How To Master Business Writing This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. How To Master Business Writing This course provides students with a review of the skills needed to write effective letters, memos, minutes,  more...

How to Join the Ranks of the Self-Employed in 6 Weeks ...cially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the books and/or look for an accountant, how to deal with legal matters, how to deal with zoning laws, how to hire employees, how to recognize scams, learn about time management, how to price your product, whether to buy an existing business, how to publicize your  more...

How to Critically Evaluate Your Business Plan ... real start-up company, Surfparks, LLC. You will need to determine the plan`s overall viability, and recommend whether your firm should invest in the idea. As you take on this responsibility, you will have access to experts who, through video and text, will help you learn the tools and strategies you`ll need to answer the seven critical questions. We begin the Entrepreneurship curriculum by  more...

HTML 4 Learn the in`s and out`s of HTML. Follow along with HTML expert Rob Tracy as he shows you how to create well formed HTML code, understand the basics of Java script, and introduces you to Cascading Style Sheets. Welcome to the HTML 4 Training Series Learn the in`s and out`s of HTML. Follow along with HTML expert Robb Tracy as he shows you how to create well formed HTML code, understand the basics  more...

How to Analyze a Film Self-Directed ...tools used to analyze films, breakdown how films work and determine how the cinema is both defined by and defines our society. This course will provide you with the skill-sets used by professional film critics and successful screenwriters to see the special qualities that are unique to film and learn the vernacular utilized to discuss films. The self-directed format will permit you to study the  more...

Expert Purchasing Management Are you a purchasing manager who worries about balancing the many demands of your leadership role? You're not alone. Today's companies are expecting more than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from  more...

Enter the Net--Writing for Online Media Write for online publications! This course involves internet research and submission to online publications. This course will help you determine your interests, how to write articles, fiction, or poetry for the online media, write the actual submission, and submit that to a researched publication.  more...

Customer Service Plus The difference between success and failure in today s business environment is customer service. In this course you ll learn the basics of customer service and how to consistently provide high-quality customer service. User is given 1 year access to this course. Customer Service Plus The difference between success and failure in today?s business environment is customer service. In this course  more...

Design a Winning Business Based on Your Idea--Instructor-Led ... idea?a hypothesis?about how something works. In order to determine whether or not his idea has merit, he will devise experiments to test the validity of his idea. The results of his experiments will confirm or deny his hypothesis, and will often reveal new ideas to explore or ways to refine his idea. In this course, you?ll be working as an entrepreneur in your own sort of laboratory. Your  more...

Design a Winning Business Based on Your Idea--Self-Directed ... idea?a hypothesis?about how something works. In order to determine whether or not his idea has merit, he will devise experiments to test the validity of his idea. The results of his experiments will confirm or deny his hypothesis, and will often reveal new ideas to explore or ways to refine his idea. In this course, you?ll be working as an entrepreneur in your own sort of laboratory. Your  more...

Crystal Reports XI Receive a fundamental understanding of the concepts of Crystal Reports XI by learning to build reports, use formulas, build groups, work with records, and create charts. Crystal Reports XI Receive a fundamental understanding of the concepts of Crystal Reports XI by learning to build reports, use formulas, build groups, work with records, and create charts. Follow Jason Manibog as he teaches you  more...

Customer Astonishment: The Commitment to World-Class Customer Care Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth. It means that your success is cumulative from year to year. In today`s business environment, a satisfied customer is no longer enough. We have all entered a new age wherein we must positively astonish our customers by anticipating their needs. To be Customer Need Driven  more...

CSS Cascading Style Sheets has become a vital element of today`s web pages. Follow along with Robb H. Tracy as he introduces you to the concepts of XHTML, Cascading, and setting and understanding property values for CSS rules. As the course progresses, Robb will instruct you in more advanced concepts such as floating elements, colors, advanced selectors and lists. Course may be extended up to 1 year  more...

Conducting Effective Accident Investigations ...s ancient stone staircases by torchlight, you can quickly determine the causes behind workplace accidents. Conducting Effective Accident Investigations It doesn`t have to wait until someone like Indiana Jones descends ancient stone staircases by torchlight, you can quickly determine the causes behind workplace accidents. With our Conducting Effective Accident Investigations safety training  more...

Confined Space Safety ...but will also be prepared to identify confined spaces and determine if permits are required to work in them. Periscope up, as they discover the role of danger signs, entry permits, attendants, rescue plans, and safety equipment. Head to port, and make sure each worker is prepared to address the requirements to work in confined spaces with Confined Space Safety. This course can be taken in a  more...

Build Your Own BIZ(tm) - Customer Service Strategies ... your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course  more...

Basics Of Smart International Procurement Are you responsible for increasing your organization s international procurement and don t know where to begin? International procurement is a challenge. Buying internationally is much more complex than buying domestically. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to  more...

AutoCAD 2006 2D Learn to control the many features of AutoCAD 2D, including commands, plotting, crosshatching, and pallets. Follow along with Kristen Kurland as she shows you how to work with dimensions, regions, boundaries, as well as understanding isometrics and viewports. The course can be completed within 90 days or less. The student will have 1 year unlimited access to the course. Welcome to the AutoCAD  more...

AutoCAD 2006 3D Learn to control the many features of AutoCAD 3D including commands, objects, surfaces, and solids. Follow along with Kristen Kurland as she shows you how to manipulate backgrounds, light, material, and landscaping to your needs.The course can be completed within 90 days or less. The student will have 1 year unlimited access to the course. Welcome to the AutoCAD 2006 3D Training Series The  more...

Adobe PhotoShop CS Receive a fundamental understanding of the concepts of Adobe s PhotoShop CS by learning basic color correction, touch-up, image manipulation, and document management techniques. Adobe PhotoShop CS From professional graphic design to in-house image management, Photoshop is today?s tool of choice. Learn basic color correction, touch-up, image manipulation, and document management techniques. Then  more...

Adobe PhotoShop CS to CS2 Upgrade If you are making the move from PhotoShop CS to CS2, this course will help you get up to speed quickly. Adobe PhotoShop CS to CS2 Upgrade If you?re making the move to Photoshop CS2, this course is a must have. It will quickly bring you up to speed on what?s new and how to make the best use of new features like Adobe? Bridge, vanishing point, multiple layer control, smart object, image warp, and  more...

5S TRAINING 5S is more of a people process than it is a manufacturing technique. And it is much more than simply cleaning up your area it is a discipline that truly can enable you and your organization to achieve greater results. You have access to this online course for 1 year but can complete it as quickly as you care to. We estimate that you could take up to 24 hours to complete this course but many  more...

7 Steps to A Lot More Sales The 7 STEPS TO A LOT MORE SALES course is a comprehensive marketing/sales training course designed to help business owners and marketing managers discover hidden sales opportunities within their business. Upon completion participants will be able to implement the 7 STEPS and new bonus step on Internet Marketing to unlock the hidden sales opportunities discovered for exponential increases  more...

14 Purchasing Best Practices Wouldn't it be great if you could implement the purchasing best practices that are used by the world's top corporations? Do you think it is impossible because your existing staff is so busy and you don't have the budget to hire an expensive consulting firm? Think again! The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start  more...

QuickBooks Pro 2007 QuickBooks Pro 2007 Quickbooks Pro 2007 is small business accounting software. With Quickbooks, you can manage your customers, vendors, and employee accounting needs. In this course, you can learn the basics of Quickbooks 2007 such as how to use the interface, setup your companies, use lists, work with inventory, sell your products, invoice customers, process accounts receivable, work with bank  more...

Dreamweaver MX 2004 Dreamweaver MX 2004 Dreamweaver is the professional's choice for developing web sites and web applications. With this Dreamwaever training, go from start to finish, create and maintaining basic websites, and learn to support best practices and the latest technologies. Your instructor for this course is David Humes David is an Adobe Certified Expert (ACE) in Photoshop, a Certified Practitioner of  more...

Delegation - Leveraging Through Others Delegation - Leveraging Through Others This course will teach you delegation techniques to allow you to develop your subordinates, train them in all aspects of the business, use your human resources most effectively, and open your time up for items that need your particular set of skills Your expert-led training is presented by Casey McNeal. Casey has been speaking professionally for over nine  more...

Basics of Organizational Communication Organizational Communications Communication is the most important determining factor for success in the business world. This course is a must for those wishing to become effective communicators. Content Includes such topics as a verbal and non-verbal communication, persuasion, conflict and anger, and listening. Your expert-led training is presented by Joe Tucker. Joe Tucker, a consultant/trainer  more...

Qualifying Sales Prospects Course description -- Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential  more...

Creating a Strong Leadership Team Course description -- This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving  more...

Delegating Course description -- This course takes you through every step of the delegation process from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the projecta s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get  more...

Java Programming with Java SE 6 0 Java Utilities ... Math class - use the methods of the Java Math class to determine the value of a variable in a given piece of code, and associate the new methods of the Math class with their corresponding functions. The wrapper classes - recognize what wrapper classes are and how they're used, and also use the utility methods of the Java wrapper classes to parse strings into numeric values, transform  more...

Windows Server 2003 Implementing Routing and Remote Access To determine an appropriate routing and remote access implementation strategy and a suitable security solution for it  more...

Designing the Physical Database for SQL Server 2005 To identify physical database requirements, select the appropriate strategy for designing database objects, and determine suitable database naming standards and change control procedures  more...

Managing and Maintaining Database Security in SQL Server 2005 To identify strategies for auditing database security at the server and user levels, and determine the appropriate way to protect against and respond to different types of attack on SQL Server  more...

Measuring Project Outsourcing Success To assess the tangible and intangible performance of an outsourcing partnership and determine when to terminate the relationship  more...

Sales Manufacturing TM Identifying Sales Opportunities William Penn (founding-father of Pennsylvania) said, "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks easier, save time, and build a predictable sales machine. This  more...

Applying Your Field Sales Approach ...atives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers' perceptions of you from vendor to sales consultant by  more...

Completing Outbound Sales Calls ... learn the steps involved in a sales presentation, how to determine the most effective sales strategy for your sales call, and how to determine the customer's valuation of your product or service. In this course, you will learn the seven characteristics of effective sales presentations, the steps for effectively conducting a sales presentation, and strategies for presenting to different buying  more...

Completing Inbound Sales Calls ... one-call and multiple-call closes. You will learn how to determine the best strategies for inbound sales presentations and explore the characteristics of an effective inbound sales presentation, as well as the features, benefits, and value of a solution. You will learn how to conduct an effective inbound sales presentation, in addition to learning the strategies to use in presenting to various  more...

Using Business Tools to Manage Sales Teams ...ple, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked yourself, "How do I successfully and effectively manage the business aspect of my responsibilities?" This course will help you answer that question by providing you with effective business tools. The course includes the basics of the M3  more...

Managing the Creative Elements of Brands ...ith the perfect name and logo. This course enables you to determine if a jingle, slogan, or fictional character may be necessary to animate your brand. Finally, disclosing the secrets of designing eye-catching packaging and legally protecting your brands through copyrights, patents, and trademarks will round out this course. Replete with real-life examples of brands that work and some that have  more...

Promoting Your Brand to Consumers ...ich is right for you and your company's brand? How do you determine this? This course begins with the primary tools of the trade: advertising, personal selling, public relations, and promotions. Your next step is utilizing specialized marketing tools like co-branding, ingredient branding, sponsorship, and licensing. And finally, you learn how to devise a communication program that best fits  more...

Evaluating Creative and Innovative Ideas ... they are destined to remain in the mental "incubator."To determine which ideas are worthy of further attention and which should be discarded, you will need to expose them to evaluation. This can be a painful time, when you feel protective of "your baby." After all, up to this point, you may have been guarding your idea against any criticism.Yet in a hard-nosed business world, all ideas must  more...

Management Development for Technical Professionals ...he traits and skills you currently possess. Then you will determine which skills need enhancement and which skills require development. Various avenues for development will be presented ranging from on-line personality inventories to classes in the development of management skills. With this preparation, you will create an action plan to realize your development program. Next, you will create  more...

Responding to Business Crises Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental phases to crisis response: detection,  more...

Facilitating Meetings and Work Groups ...g clear expectations and a realistic agenda. You can also determine if you are a match for this assignment, or if it would be better to find someone else. You will learn techniques to start and end meetings for groups of various sizes and purpose. By learning why, when and how to intervene in meetings, you will establish ways to get groups to work through the problem-solving process so they can  more...

Facilitative Tools and Formats Offering Options ... to establish boundaries for each of the facilitators and determine the most effective way to communicate with your client during this process. Another alternative you will explore is breakout groups. Breakout groups that are planned well and facilitated properly can be an effective, fast means of handling a large project or quickly gathering the information needed to make a decision. You will  more...

Hiring Temporary Contingent Employees Have you been in a situation where you needed more people to perform short-term or seasonal jobs? Have you ever needed specific expertise or specialized skills to achieve an organizational goal? Perhaps you need to hire temporary employees. This course will help you determine whether to hire temporary employees or nonemployees (independent contractors). You will discover many important factors  more...

Developing Career Plans for Your Technical Professionals Why should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a  more...

Defining Emotional Intelligence ...determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often determine  more...

Available Presentation Resources ...to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be able to use PowerPoint and other software packages appropriately, with a clear idea of what they can do. Some presenters are afraid of questions from the audience because they seem to represent a loss of control. This  more...

Contracts in Commercial Transactions ...usiness practices. This course introduces the laws, which determine whether such agreements are legally binding and enforceable by the courts. To begin, this course explains the legal requirements for contracts and their different legal classifications. In order to make effective business decisions, managers must clearly understand when they are forming an enforceable contract and when they are  more...

Lawsuits and Negotiations This course discusses the legal process of litigation and other out-of-court negotiations that are used to settle business disputes. In addition, this course treats the decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and  more...

Writing to Reach the Audience ...ience consists of one person or fifty, those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone, it would sound very different from the same instructions written for an adult. All effective writing varies by audience--and skilled writers always write to connect with their readers. "Writing to  more...

Pursuing Successful Lifelong Learning Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a worker and learner for the 21st century,  more...

Principles of Marketing - Promotion Strategy Principles of Marketing: Promotion Strategy offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps of  more...

Principles of Marketing - Pricing Strategy Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect  more...

Relationship Management - Preparing the Client Relationship In "Relationship Management - Preparing the Client Relationship," you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what  more...

Making Decisions Dynamically ...determine your life. Nowhere is this simple statement so unabashedly evident as in today's business world. Made consciously or unconsciously, your decisions represent the fundamental tool you use in facing the opportunities, challenges, and uncertainties of life. It's not a case, however, of "make a decision, any decision." The increased complexity and competition of the 21st century  more...

Oracle Database 11g Using DML DDL Cursors Control Structures and Loops To identify the steps for using PL/SQL to manipulate data, control transactions, determine the outcome of statements, and create loops and conditional control structures.  more...

Introducing Security Best Practices in VB NET Applications To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users  more...

Implementing Security for SQL in VB NET Applications To determine how to secure SQL connections, select the most appropriate strategy to protect against SQL injection attacks, and handle user input using various validation and error handling techniques  more...

Implementing Platform Security in VB NET Applications To administer isolated storage protection, determine how application isolation, security namespaces, and role-based security are implemented in the .NET development environment, and create and configure ACLs and DACLs  more...

Manager s Performance Guide - Team Conflict Skills There is little doubt that today's organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations' training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance.  more...

Advanced Project Leadership - Organization Strategy and Business Needs Advanced Project Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that  more...

Core Concepts in Business Analysis ...tasks, and techniques used to identify business needs and determine solutions to business problems. These solutions can be the specific development of a new system component or, more significantly, the redesign of a process or organizational structure. Those who practice business analysis are typically known as business analysts. In this course, learners will examine the role of the business  more...

Advanced Project Management - Building Productive Stakeholder Relationships Advanced Project Management: Building Productive Stakeholder Relationships teaches learners how to classify stakeholders as primary, strategic, and operational sponsors and how to determine stakeholders' needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches  more...

Advanced Project Management - Setting Up a Project Office In Advanced Project Management: Setting Up a Project Office, you will learn terms associated with project office and the different functions a project office can fulfill. You will also learn how an organization can determine the need for, plan, and implement a project office.  more...

Introducing User-Centered Design To identify the principles and benefits of user-centered design and to determine a practical approach to promoting user-centered design methodology in organizations  more...

Introducing Security Best Practices in C NET Applications To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users  more...

Implementing Security for SQL in C NET Applications To determine how to secure SQL connections, select the most appropriate strategy to protect against SQL injection attacks, and handle user input using various validation and error handling techniques  more...

Implementing Platform Security in C NET Applications To administer isolated storage protection, determine how application isolation, security namespaces, and role-based security are implemented in the .NET development environment, and create and configure ACLs and DACLs  more...

Common Tests ...ks at that data from all angles in an effort to precisely determine the relationships among variables. Making the data useful is the job of the Analyze phase. By organizing, quantifying, visualizing, and testing the hypotheses and relationships between variables in a process, the Analyze phase narrows the focus to the few key causes of error or inefficiency. In the Improve phase that follows,  more...

Variance Contingency Tables and Nonparametric Tests ...ks at that data from all angles in an effort to precisely determine the relationships among variables. Making the data useful is the job of the Analyze phase. By organizing, quantifying, visualizing, and testing the hypotheses and relationships between variables in a process, the Analyze phase narrows the focus to the few key causes of error or inefficiency. In the Improve phase that follows,  more...

Control Charts and the Pre-control Process ...his course will present control charts, which are used to determine with statistical precision the extent to which improved processes maintain improvement level performance with minimum variation and are, thus, under control. The course also will present the pre-control process, an easier and quicker method for determining whether an improved process produces products or services within  more...

Six Sigma and Critical Customer Requirements Mark Twain once said, "Everybody talks about the weather but nobody does anything about it." Unlike the weather, serving customer needs is something companies actually can do something about. Quality Function Deployment (QFD) is a systematic process for motivating a business to focus on its customers. In a Six Sigma?? environment, such a focus is central to success. In this course, you'll learn  more...

Design and Analysis ...course will enable you to choose between process methods, determine the most effective process, and take into account all of the necessary factors by designing and analyzing full factorial experiments, fractional factorial experiments, and experiments for special cases, such as Plackett-Burman, Box-Behnken, and Central Composite Design (CCD). Six Sigma is a registered Trademark of Motorola  more...

Experimenting for Process Improvement ...ve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response.This course introduces the sophisticated statistical tools used to optimize performance during the Improve phase. You will learn about Response Surface Methodology (RSM) and how it is used to model the impact of interacting factors on response. Evolutionary Operations, Central  more...

Analyzing Process Capability ...determined by a range of variables including people, machines, materials and measurements. The cumulative result must be quantified numerically to determine current performance and project future potential. To do so requires a knowledge of control limits, specification limits, capability indices, and the difference between short- and long-term variability. This course teaches Six Sigma?? Black  more...

Credibility and Disclosure in an Annual Report This course will familiarize business managers, financial professionals, and other business professionals with methods to determine the credibility of an annual report, as well as the degree of disclosure that is required. The course begins by examining how the CPA can address credibility issues, primarily through the auditing process. It also examines the important contribution of the notes  more...

Conducting the Behavioral-based Interview Interviewing is no longer a process of interrogation. In fact, the previously held view that an interview is an opportunity for an interviewee to "sell" himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the  more...

Effective Budget Management A priority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual components. In this course, you will  more...

Succession Planning and Human Resources Once you decide to conduct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual  more...

Accounting for Corporations Did you know that basic accounting transactions for corporations are different than other types of business organizations? Do you need to learn more about the basic accounting principles of corporations? This course is designed to teach you how to perform basic accounting procedures specifically for corporations. You will learn how to record the issuance of stock and record transactions in the  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma ...e Six Sigma DMAIC methodology. A hypothesis test helps to determine whether or not an observed relationship or difference truly exists between inputs and outputs identified in the earlier stages of the process. Six Sigma teams are interested in determining whether this relationship or difference is due to random chance or if it is a true difference. If it is a real difference, Six Sigma teams  more...

Organizational Behavior - The Organizational System Organizational Behavior: The Organizational System defines organizational structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign.  more...

Introduction to Hypothesis Testing and Testing for Means in Six Sigma ...he many process inputs identified in the Measure phase to determine if they are related to outputs, and if a relationship does exist, if it is statistically significant. An important tool for this analysis is hypothesis testing. Hypothesis testing uses statistical analysis to determine if the observed relationship between two or more samples is real or due to random chance. A variety of tests  more...

CIW Security Professional Network Security Introduction ...es of access control methods. Identify the factors that determine the encryption strength. Identify features of auditing methods. Identify guidelines for administering security. Identify the physical level security principles. Identify the types of strategic level security principles. Identify characteristics of security standards. Match security services with their functions.  more...

Oracle9i Performance Tuning Optimizing Sorts Minimizing Contention ...e Oracle shared server. o Query a dispatcher process to determine the process status using the V$DISPATCHER view. Audience The intended audience for this course includes database administrators and application developers, regardless of role or experience level. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

Oracle9i Database Admin Manage Storage Structures Course Overview The Oracle 9i Database Administration: Manage Storage Structures course is the third in a five-part series covering the database administration strategies and procedures provided in Oracle9i. In this course, participants learn the concepts associated with storage structure components. In addition, this course teaches users the procedures for managing segment free space, undo  more...

CIW E-Commerce Designer Part 4 Site Implementation Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site implementation. The instruction can be divided into two main parts: Site Creation Methods and Site Development. Learn To Identify the features of independent online storefront creation  more...

CIW E-Commerce Designer Part 3 Site Usability Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site usability. The instruction can be divided into three main parts: Site Usability, Consumer Service Methods, and Site Management. Learn To Identify the reasons for considering usability in  more...

CIW E-Commerce Designer Part 2 Product Marketing ...identify customer needs, monitor customer usage patterns, determine order processes and service after sales, and consider how e-business solutions can increase sales. Candidates include system administrators, application developers, and other network designers. The prerequisite for this course is that students must have CIW Foundations certification or equivalent experience. Students must also  more...

CIW E-Commerce Designer Part 1 Foundations Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce Designer foundations. The instruction can be divided into three main parts: E-Commerce Foundations, B2B Frameworks and Law and the Internet. Learn To Identify the factors that drive  more...

IBM DB2 Universal Database V6 1--App Development ...ic application. Analyze the content of host variables to determine whether a column contains null values. Identify situations in which to use cursors in an application that contains embedded SQL. Code a statement that uses a specific type of cursor to manipulate data using embedded SQL. Code a positioned update using embedded SQL. Match SQLCA elements with the error-handling information  more...

IBM DB2 Universal Database V6 1--App Development ...ic application. Analyze the content of host variables to determine whether a column contains null values. Identify situations in which to use cursors in an application that contains embedded SQL. Code a statement that uses a specific type of cursor to manipulate data using embedded SQL. Code a positioned update using embedded SQL. Match SQLCA elements with the error-handling information  more...

IBM DB2 Universal Database V6 1--Administration ...iven a scenario. Analyze the security system catalogs to determine the privileges a user holds. Identify the events that the DB2 audit facility can capture. Match the data placement objects with their descriptions. Construct a table space using the CREATE TABLESPACE statement. Choose the required number of containers given a scenario. Construct a buffer pool of a specified page size using  more...

IBM DB2 Universal Database V6 1--Administration ...iven a scenario. Analyze the security system catalogs to determine the privileges a user holds. Identify the events that the DB2 audit facility can capture. Match the data placement objects with their descriptions. Construct a table space using the CREATE TABLESPACE statement. Choose the required number of containers given a scenario. Construct a buffer pool of a specified page size using  more...

IBM DB2 Universal Database V6 1--Fundamentals ... of a trigger. Analyze data modification instructions to determine whether DB2 applies referential constraints given referential constraint definitions. Unit 3: Basic Structured Query Language Usage Duration: 2 Hour(s) Display data using a SELECT statement. Specify rows to be retrieved from a table given certain requirements. Apply DB2 functions to groups within a table for a  more...

IBM DB2 Universal Database V6 1--Fundamentals Course Overview This course will provide both database administrators and application developers with the broad foundation skills and knowledge needed to be successful with IBM DB2 Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language  more...

Oracle PL SQL Procedures Functions Packages 61114 Course Overview This course is the second in a series of three titles. It introduces the learner to the basics of PL/SQL subprograms. This course covers the building and invoking of procedures and functions. Additionally, this course introduces the basics of creating and using packages. L earn To: Identify the types and components of a subprogram. Create a subprogram. Create  more...

GroupWise 5 5 Admin Part 2--Clients Post Offices ...ftware. Identify the locations that the client checks to determine how the client will connect to the POA. Grant NDS and file system rights using the GroupWise Administrator. Verify that a user has an assigned IP address using Windows 95. Identify the functions of the Imaging and Workflow GroupWise components. Select the necessary options when installing the GroupWise client. Access the  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...Panel. Identify the diagnostic steps that can be used to determine the cause of a display problem. Identify the uses of Windows Installer. Identify the functions of the components of the Windows Installer technology. Install an application from a network by using Control Panel. Install a Windows 2000 component by using Control Panel. Identify the best practices for using Windows  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...Panel. Identify the diagnostic steps that can be used to determine the cause of a display problem. Identify the uses of Windows Installer. Identify the functions of the components of the Windows Installer technology. Install an application from a network by using Control Panel. Install a Windows 2000 component by using Control Panel. Identify the best practices for using Windows  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config Course Overview This is the second course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to configure the Microsoft Windows 2000 environment; configure and manage storage devices, file systems, and  more...

Windows 2000 Designing a Directory Server--Part 2 Domain Struct Site Topology ... Identify the characteristics of an organization that determine the domain design. Identify factors to be considered when designing the initial Active Directory domain. Identify the business considerations for choosing a multiple domain structure. Identify the technical considerations for choosing a multiple domain structure. Identify the purpose of sites in an Active Directory  more...

Windows 2000 Designing a Directory Server--Part 2 Domain Struct Site Topology ... Identify the characteristics of an organization that determine the domain design. Identify factors to be considered when designing the initial Active Directory domain. Identify the business considerations for choosing a multiple domain structure. Identify the technical considerations for choosing a multiple domain structure. Identify the purpose of sites in an Active Directory  more...

Oracle8i Network Administration Net8 Additional Config Troubleshooting ...ver and Connection Manager. The different methods used to determine network problems and the security risks are also presented. Utilities such as logging, tracing, and Trace Assistant will be covered. Finally, the security solutions of the Advanced Networking Option (ANO) such as encryption and check summing are explained in detail, along with various other security solutions will be covered in  more...

Oracle8i Network Administration Net8 Architecture Strategy ...ver and Connection Manager. The different methods used to determine network problems and the security risks are also presented. Utilities such as logging, tracing, and Trace Assistant will be covered. Finally, the security solutions of the Advanced Security Option (ASO) such as encryption and check summing are explained in detail, along with various other security solutions will be covered in  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...nd implement tuning recommendations. L earn To: Determine the appropriate data block size. Optimize space usage within blocks. Detect and resolve row migration. Monitor and tune indexes. Recognize, diagnose, and resolve performance problems associated with sorts. Recognize, diagnose, and resolve performance problems associated with rollback segments. Define levels of  more...

Oracle8i Performance Tuning Managing Memory Disk I O ...sizes of all SGA structures by using the V$SGASTAT view. Determine the percentage of parse calls that find a cursor to share by using the GETHITRATIO column of the V$LIBRARYCACHE view. Determine the reloads-to-pins ratio by using the V$LIBRARYCACHE view. Compute the amount of sharable memory that has been used by using the V$SQLAREA view. Keep a large object in memory by using the KEEP  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 ... DHCP. Identify the requirements for implementing DHCP. Determine the network adapter card address from the DHCP server. Install the DHCP Server Service on the DHCP server. Create a DHCP scope that consists of one IP addrss with an assigned lease time of one day. Configure a DHCP scope option that automatically assigns a default gateway address to DHCP clients. Add a reservation for a  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ...r. Identify the tasks performed by a Resource Monitor to determine a resource failure. Identify the function of the Time Service. Unit 2: Deploying Microsoft Cluster Server Duration: 3 - 4 Hour(s) Identify the criteria that must be satisfied by a resource to be used with Cluster Server. Identify the modifications that must be done in the server operating procedures for the Cluster  more...

Windows NT Server 4 0 Analysis and Optimization ...dered for setting expectations from Windows NT server and determine the need for an additional server. Identify the system bottlenecks and resource implications in different environments. C ontent Emphasis Skills-Based A udience This series is intended for IT professionals who will be responsible for supporting Windows NT Server 4.0 in an enterprise environment. In addition,  more...

Wndows NT Server 4 0 Enterprise Curriculum ...dered for setting expectations from Windows NT server and determine the need for an additional server; identify the system bottlenecks and resource implications in different environments; analyze network traffic; analyze and optimize the client initialization traffic and client-to-server traffic; analyze and optimize Windows NT 4.0 server-to-server network traffic to establish an effective  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ...r. Identify the tasks performed by a Resource Monitor to determine a resource failure. Identify the function of the Time Service. Unit 2: Deploying Microsoft Cluster Server Duration: 3 - 4 Hour(s) Identify the criteria that must be satisfied by a resource to be used with Cluster Server. Identify the modifications that must be done in the server operating procedures for the Cluster  more...

Windows NT 4 0 Core Technologies Support - Part 1 ...re requirements. - Network adapter. - Network protocols. Determine the domain requirements to install the Windows NT Server 4.0. Identify the features of the installation Setup options. - Typical Setup option. - Portable Setup option. - Compact Setup option. - Custom Setup option. Install the FAT file system for the Windows NT Server 4.0. Configure the Windows NT Server 4.0 as a Primary  more...

Oracle Form Builder R6 Writing and Debugging Code ...the benefits of writing flexible code. Write the code to determine the block that should have the input focus by using system variables in the code. Write the code to perform an action based on the status of the current block by using system variables in the code. Write the code to retrieve information about the current application by using the GET_APPLICATION_PROPERTY built-in. Write the  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ... implement tuning recommendations. L earn To: Determine an appropriate block size, optimize space usage within blocks, detect and resolve row migration and monitor and tune indexes. Identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. Reconfigure and  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ... with their respective definitions. Perform the steps to determine the percentage of parse calls that find a cursor to share using GETHITRATIO column of the V$LIBRARYCACHE view Perform the steps to determine the reloads-to-pins ratio from the V$LIBRARYCACHE view. Identify the steps used to size the Library Cache. Perform the steps to compute the amount of sharable memory that has been used  more...

Oracle8 Network Administration Net8 Configuration and Troubleshooting ...ver and Connection Manager. The different methods used to determine network problems and the security risks are also presented. Utilities such as logging, training, and Trace Assistant will be covered. Finally, the security solutions of the Advanced Networking Option (ANO) such as encryption and check summing are explained in detail, along with various other security solutions will be covered  more...

Oracle8 Network Administration Net8 Architecture Configuration ...ver and Connection Manager. The different methods used to determine network problems and the security risks are also presented. Utilities such as logging, training, and Trace Assistant will be covered. Finally, the security solutions of the Advanced Networking Option (ANO) such as encryption and check summing are explained in detail, along with various other security solutions will be covered  more...

Oracle8 Database Administration - Create Databases ... limit the number of online redo log files with what they determine. Identify the situations in which a log switch occurs. Force a log switch by using Oracle Backup Manager. Identify the activities that are performed during a checkpoint. Force a checkpoint by using Oracle Backup Manager. Identify the functions of the initialization parameters that can be set to control database  more...

Oracle Form Builder Writing and Debugging Code ...the benefits of writing flexible code. Write the code to determine which block should have the input focus by using system variables in the code. Write the code to perform an action based on the status of the current block by using system variables in the code. Write the code to obtain information about the current application by using the GET_APPLICATION_PROPERTY built-in. Write the code  more...

Lotus Notes R5 Collecting and Organizing Information ...nt for a database by using the Open Database dialog box. Determine the access level for a database by using the status bar. Arrange database icons on the workspace. Navigate the contents of a database by using panes. Locate specific documents in a database by using database views. Selectively delete multiple documents. Scan a database to display all unread documents. Identify the  more...

Lotus Notes R5 Collecting and Organizing Information ...nt for a database by using the Open Database dialog box. Determine the access level for a database by using the status bar. Arrange database icons on the workspace. Navigate the contents of a database by using panes. Locate specific documents in a database by using database views. Selectively delete multiple documents. Scan a database to display all unread documents. Identify the  more...

NDS Design and Implementation Part 1 ...esign theory, designing an NDS tree, the skills needed to determine an NDS partition and replication strategy, and the skills necessary to create a time synchronization strategy. L earn To: Identify Novell Directory Service (NDS) design theories. Identify the concepts associated with implementing the design of an NDS tree. Determine an NDS partition and replication strategy.  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 2 ...in designing a data warehouse. Identify the factors that determine the frequency with which a data warehouse is refreshed. Identify the factors that determine the frequency with which a data warehouse is archived. Identify the factors that need to be considered to filter data in a data warehouse. Identify the features of the architectural approaches for data warehouse design. Identify the  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 5 ...to license an ActiveX control for Internet distribution. Determine the process for signing an ActiveX control. Unit 3: Building Internet Application Duration: 2 Hour(s) Identify the basic operations of the WebBrowser control. Identify the main WebBrowser control properties, methods and events used in creating a browser application. Identify the properties of an Active document.  more...

Sales Skills The Fundamentals ...es strategy on common sales myths. Determine your motivation for becoming a salesperson. Ask specific questions to understand people's decision-making practices. Simulation Overview: In this simulation, you will meet with Jack Sullivan, one of Icon's Regional Sales Vice Presidents, to discuss the  more...

Sales Skills Overcoming Obstacles ...ating, focused, and flexible. Determine a client's true objections. Use interpersonal and leadership skills to respond to objections. Audience Individuals who want to learn how to deliver a sales presentation in an effective manner and overcome clients' objections. Deployment Options e-Learning Accreditation NASBA credits:  more...

Sales Skills Gaining Customer Commitment ...eds. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In addition, you will learn what to do if your product or service does not satisfy a client's key issues, how to manage a client's anxiety during the sales process, and how to prepare for negotiations.  more...

Sales Skills Effectively Closing a Sale ...tion on a client's key issues. Determine why a client is not ready to buy. Ask closing questions. Follow-up with clients. Use three common closing techniques. Audience Individuals who want to learn appropriate approaches to closing sales. Deployment Options e-Learning  more...

Brand Management Branding on the Web ...his program, you will be able to develop an online brand, determine appropriate situations for creating secondary brands, and introduce a brand on the Internet. Learn To Identify the steps for branding on the Internet. Select the steps for creating a secondary brand on the Internet. Evaluate proposed Web  more...

Consulting Skills Building Consulting Relationships ...Skills: Building Consulting Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine the  more...

Essentials of Business Law The Legal Environment ... of how torts affect business. Determine company liability. Demonstrate an understanding of liability issues. Audience Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3  more...

Strategic Management Developing a Successful Process ...l. Identify the characteristics to determine when to hire a professional consultant. Simulation Overview: In this simulation, you will meet with your strategic planning team to address any final concerns about your strategic marketing plan for Icon before taking it to James Cahill, Icon's President, and Roger McAlister, Icon's  more...

Visual InterDev 6 0 Planning a Web Application ...rements of a Web application. Identify the guidelines to determine the requirements related to human factors. Identify the guidelines to test the feasibility of a technical architecture. Identify the factors that impact the performance requirements of a Web application. Identify the requirements that have an impact on the network bandwidth of a Web site. Identify the response time  more...

NetWare 5 Administration - Part 3 ... rights. Set an IRF to block the inheritance of rights. Determine the effective rights for an object in a given scenario. Display the effective rights of a user by using NetWare Administrator. Identify the guidelines for planning file system rights. Specify the directory and file attributes to be assigned in a given scenario. Set directory and file attributes by using NetWare  more...

Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure ...s in Active Directory. Identify the characteristics that determine the selection of group scopes in Active Directory. Create a group in Active Directory. Modify an existing group. Identify the features of publishing resources in Active Directory. Publish a shared folder in Active Directory. Publish a shared printer in Active Directory. Identify the characteristics of the global catalog.  more...

Networking Technologies Series TCP IP Protocols ...am's passage on the network. Identify the resources that determine the performance of the IP. Match the different environments with the TCP/IP software supported by them. Identify the features of the Internet Control Message Protocol (ICMP). Match the ICMP query messages with their purpose. Match the various fields in the ICMP message format with their features. Sequence the steps for  more...

Oracle SQL and SQL Plus Advanced SELECT Statements ...e IF-THEN-ELSE logic within a query. Write a function to determine the position of a substring within a string. Write a SUBSTR function to extract a substring from within a string. Write a function to substitute a substring in a string. Write a function to pad a given character string. Write the function to trim a given character string. Unit 5: Hierarchical Queries Duration: 1  more...

Oracle SQL Tuning Tuning SQL and the Optimizer ...s with the transformation made to them by the optimizer. Determine whether a given condition has good or bad selectivity. Determine the type of selectivity that a given condition with bind variable will have. Identify the steps used by the optimizer in rule-based optimization. Identify the benefits of cost-based optimization. Identify the steps used by the optimizer in cost-based  more...

Visual InterDev 6 0 Planning a Web Application ...rements of a Web application. Identify the guidelines to determine the requirements related to human factors. Identify the guidelines to test the feasibility of a technical architecture. Identify the factors that impact the performance requirements of a Web application. Identify the requirements that have an impact on the network bandwidth of a Web site. Identify the response time  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 ...alyzer. Use the tools available in Content Analyzer to determine the cause of some common problems. Configure log settings that enable the importing of log files through Usage Import. Manage distributed transactions by using Microsoft Transaction Server. Monitor and fine-tune the performance of IIS by using the Windows NT and IIS monitoring tools. C ontent Emphasis  more...

NetWare 5 Administration - Part 3 ... rights. Set an IRF to block the inheritance of rights. Determine the effective rights for an object in a given scenario. Display the effective rights of a user by using NetWare Administrator. Identify the guidelines for planning file system rights. Specify the directory and file attributes to be assigned in a given scenario. Set directory and file attributes by using NetWare  more...

NetWare Service and Support Upgrade - Part 4 ...s. Identify the sequence of the troubleshooting steps to determine the workstation that is affected by NDPS printing problems. Identify the sequence of troubleshooting steps to determine the platform when NDPS printing problems affect only one workstation. Identify the sequence of the troubleshooting steps to isolate the NDPS printing problems that affect a Windows workstation. Identify the  more...

NetWare Service and Support Upgrade - Part 5 ...2 - 3 Hour(s) Match the trend graphs that are used to determine a baseline of network performance with their functions. Identify the alarm thresholds settings for LANalyzer for Windows (LZFW) that confirm to the guidelines suggested by Novell. Identify the causes for the errors that are reported by the LANalyzer alarms. Sequence the steps to be performed for analyzing an excessive  more...

CompTIA Server 2005 Server Maintenance Security ...sures that ensure safety from fire and flood. Unit 3: Determine and Troubleshoot Problems Identify the key aspects of isolating a problem. Identify the key aspects of determining a problem. Identify the key aspects of identifying problems using senses. Identify the key aspects of troubleshooting hardware components. Identify the key aspects of troubleshooting software  more...

International Business Essentials Conducting Business in Europe ...nsuring an effective meeting or presentation in France. Determine inappropriate topics of conversation in Great Britain. Follow guidelines for ensuring an effective meeting, negotiation, or presentation in Great Britain. Audience: Managers and supervisors who want to learn specific business protocol for Germany, France, and great Britain. Deployment: e-Learning Accreditation  more...

Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure ...s in Active Directory. Identify the characteristics that determine the selection of group scopes in Active Directory. Create a group in Active Directory. Modify an existing group. Identify the features of publishing resources in Active Directory. Publish a shared folder in Active Directory. Publish a shared printer in Active Directory. Identify the characteristics of the global catalog.  more...

IBM DB2 Universal Database V6 1--Fundamentals ... of a trigger. Analyze data modification instructions to determine whether DB2 applies referential constraints given referential constraint definitions. Unit 3: Basic Structured Query Language Usage Duration: 2 Hour(s) Display data using a SELECT statement. Specify rows to be retrieved from a table given certain requirements. Apply DB2 functions to groups within a table for a  more...

IBM DB2 Universal Database V6 1--Fundamentals ... of a trigger. Analyze data modification instructions to determine whether DB2 applies referential constraints given referential constraint definitions. Unit 3: Basic Structured Query Language Usage Duration: 2 Hour(s) Display data using a SELECT statement. Specify rows to be retrieved from a table given certain requirements. Apply DB2 functions to groups within a table for a  more...

Self Development Motivating Yourself to Perform ...rations for the exhibit are behind schedule, and you must determine why you are not completing your assigned tasks on time. During your conversation, you must help each other overcome procrastination, so you can get the exhibit ready on schedule. Unit 3: Applying Self-Discipline (0.5 - 1 hour) Identify the benefits of self-discipline. Select  more...

Advanced Project Leadership Bringing Home the Value ...ent value for a project. Interpret net present value to determine project viability. Calculate the return on investment for a project. Interpret return on investment to judge the project payback period. Identify key concepts of earned value management. Calculate deviations and efficiency indexes for an ongoing project. Interpret earned value management systems to judge project  more...

Advanced Project Leadership Organization Strategy Business Needs ...anization types. You will acquire the skills necessary to determine company strategy and the process to use that knowledge to determine whether or not the project supports company strategy. Lastly, you will learn what questions to use when preparing a Project Charter that is consistent with company strategy. Learn To: Identify the different types of organizations. Identify major  more...

Time Management Developing a Plan ...helps students understand time management by helping them determine how they currently spend time, offering ways for them to spend time more efficiently. The program covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects the use of time on a daily basis.  more...

Career Development Professional Networking ...dentials for a mentor and a coach. Determine necessary credentials for a mentor and a coach. Identify steps of the process for choosing a mentor or coach. Complete steps of the process for choosing a mentor or coach. Identify steps of the process for finding a sponsor. Determine  more...

SAP R 3 v4 6 CO Cost Center Acct Master Data ... R/3 4.6 CO Cost Center Accounting Master data is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System  more...

Windows Server 2003 Planning Active Directory Part 3 ... To identify the MMC snap-ins used to determine the operations master roles. To identify key aspects for transferring operations master roles. To sequence the steps in the Active Directory data modification process. To match the Active Directory database and log files with their descriptions.  more...

Commerce Server 2000 Design Impl Part 1 Intro ...e packaging, and Commerce Server Manager. Learn To: o Determine the architecture of a Web site by using established guidelines. o Identify performance requirements of a Web site by using established guidelines. o Identify capacity requirements of a Web site by using established guidelines. o Identify features of a business-to-consumer (B2C) Web site. o Identify the processes of the  more...

Organizational Skills Managing Information ...ll learn how managing information benefits organizations, determine what causes information overload, and identify your main goal when managing information. Unit 2: The INFO Process (0.5 - 1 hour) Understand how the INFO Process helps you manage information. Note appropriate information on your information chart. Focus  more...

Organizational Skills Time Management ...while addressing the needs of several employees. You must determine which issues are most important to address at any given time. Unit 3: Coordinating Time with Others (0.5 - 1 hour) Recognize the importance of clear communication. Manage office visitors effectively. Overcome conversational objections.  more...

Stress Management Fundamentals for Employees ...cognize the stages of stress. Identify the factors that determine whether stress is positive or negative. Identify the types of stress. Recognize the process for managing stress. Unit 2: Identifying Stress Sources Recognize sources of job-related stress. Identify guidelines for strengthening workplace relationships. Recognize sources of personal stress. Identify internal  more...

SAP R 3 4 6 CO Cost Center Acct Organization Basic Settings ...ter Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System  more...

SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc ... Accounting Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o  more...

Creativity Innovation Increasing Personal Creativity ...n. Choose characteristics that can determine whether you are adventurous. Determine whether you are adventurous. Use ways to be more adventurous to reach a decision. Simulation Overview: In this simulation, you will be meeting with Elizabeth Thomas, Icon's Trade Show Coordinator.  more...

Creativity Innovation Fostering a Ceative Environment ...duals. Identify the factors to determine the best creative individuals for a company. Practice using the factors that will encourage retention of creative employees. Demonstrate an understanding of the creativity audit. Follow the process for assigning creative tasks. Audience This  more...

Creativity Innovation Promoting Team Creativity ...ing Team Sessions (0.5 - 1 hour) Determine the most effective leader for a creative session. Follow the steps for conducting a creative session. Identify individuals who might hinder creative sessions. Manage an individual who might hinder creative sessions. Recognize factors  more...

Systems Analysis Using Client Server Model Part 2 Object Tech ...y characteristics of an object. o Identify factors that determine objects in the data perspective. o Identify factors that determine objects in the functional perspective. o Identify factors that determine objects in the behavioral perspective. o Identify coupling guidelines to consider when designing an object-oriented system. o Identify cohesion guidelines to consider when designing  more...

Business Finance Time Value of Money Business Finance: Time Value of Money offers the student an overview of the information required to calculate the future and present values of individual cash flows, ordinary annuities, annuities due, perpetuities, and investments with uneven cash flows. The program also covers how to calculate interest rates and maturity dates, establish an amortization table, and calculate payments on amortized  more...

Understanding Wireless Sol Part 1 Wireless Fund WPANs ...r features. Identify factors that determine the effectiveness of radio signal transmission. Identify features of radio channels. Distinguish between Radio Frequency (RF) and digital bandwidth. Distinguish between the Frequency Hopping Spread Spectrum (FHSS) and the Direct Sequence Spread Spectrum  more...

Business Finance Valuation of Stocks Bonds ...th both stocks and bonds. Today, she is going to help you determine the strengths and weaknesses of your understanding of bonds. She will ask you a series of questions relating to the different types of bonds, the advantages and disadvantages of those bonds, and bond characteristics. Unit 2: Stocks (0.5 - 1 hour) • Differentiate among the types of stocks.  more...

Financial Statements Analyzing Cash Flows .... • Use capital appreciation to determine the change in a stock's value. • Define earnings per share. • List ways a company's financial statements can impact the value of its stock. • Simulation Overview: • In this simulation, you will meet with Nancy Hurst, one of  more...

Budgeting Capital Budgeting ...ds for discounting cash flows, and how discount rates are determined. This program includes a process for assembling a capital budget and one for justifying a capital budget. Additionally, the program outlines how capital budgets are evaluated and approved. Learn To Provided a scenario, correctly identify the capital budgeting decision being made.  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...ely apply the LISTEN process of Emotional Intelligence to determine both the cause of the problem and an appropriate course of action. Unit 2: Emotional Intelligence and Teams (0.5 - 1 hour) Identify different types of intelligence. Identify ways to solve internal problems. Apply the LISTEN process in a team setting.  more...

Effective Presentations Planning a Presentation ...sentation: Planning a Presentation, you will learn how to determine realistic presentation objectives, how to analyze your audience, and how to use supporting materials effectively. In addition, you will learn how to organize your presentation clearly and successfully incorporate visual aids into your presentation. Learn To Identify the six common types of  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ...zational Cultures (0.5 - 1 hour) Determine the nature of an organization's culture. Identify dimensions of an organizational culture. Recognize dimensions of an organizational culture. Identify characteristics of a positive organizational culture. Recognize characteristics of a  more...

Communicating w Difficult People Communicating with Your Manager ...es. If needed, you will then meet with other employees to determine whether Robert is exhibiting difficult behavior or periodic irritability. Unit 2: Interacting with a Difficult Manager (0.5 - 1 hour) Identify options for coping with a difficult manager. Identify proper guidelines to interact with each difficult personality type.  more...

Excellence in Service Creating an Exceptional Service Environment ...Service (0.5 hours) Identify questions that can help determine customer service Strengths. Identify questions that can help determine customer service. Identify ways to build a customer service infrastructure. Identify indicators that you need to spend more time on the front line. Unit 3: Managers as Role Models (1 hour) Identify the components of the SERVE acronym. Identify  more...

Excellence in Service Establishing Service Standards In Excellence in Service: Establishing Service Standards, you will learn how to identify customer expectations by evaluating the criteria customers use to assess the quality of your company's service. You will learn how to set, develop, and implement service standards. You will also understand the importance of surveying customers and incorporating their feedback into service standards. Finally,  more...

Call Center Mgt Managing an Inbound Call Center ...y the call center managers' typical responsibilities, and determine the necessary technologies needed to best serve the company's customers. Learn To Select the functions of a call center. Identify the functions of an inbound call center agent. Provide consultation to a company that wants to establish a  more...

Call Center Mgt Measuring Quality Performance ...mers. Select the five factors that determine why customers hang up. Identify the steps of the customer resource management process. Choose methods for managing call volume. Apply methods for managing call volume. Identify guidelines for establishing and maintaining a virtual  more...

Implementing Wireless LANs Part 1 Concepts Technologies ...r features. Identify factors that determine the effectiveness of radio signal transmission. Identify key features of the spread spectrum radio technique. Identify features of the Frequency Hopping Spread Spectrum (FHSS). Identify features of the Direct Sequence Spread Spectrum (DSSS).  more...

Sexual Harassment What Employees Should Know ...assment. Identify the factors that determine whether behavior constitutes sexual harassment. Identify the factors that contribute to the determination of whether behavior is sexual harassment. Identify how ''unreasonable'' behavior is determined. Identify situations that are usually considered ''severe  more...

Implementing Wireless LANs Part 4 Site Design Installation ... cells. Sequence the steps used to determine required Radio Frequency (RF) coverage. Identify guidelines for producing cell documentation. Identify effects of building materials on Radio Frequency (RF) signal range. Identify aspects of firewalls and risers to consider during a site survey.  more...

Recruiting Retention Staffing Your Organization ...iption as a tool for the employment process that can help determine how a company identifies candidates, decides on a job source, and advertises job openings. In addition, the program defines and outlines ways to comply with the many employment laws impacting the entire employment process. Learn To Use the five steps for creating a human resource plan.  more...

Recruiting Retention Keeping Your Good Employees Recruiting and Retention: Keeping Your Good Employees offers the student an overview of organizational facets that affect employee retention. The program explains the process for leading employees through orientation. The program also covers steps for conducting feedback sessions and coaching. Learn To Identify organizational facets that affect employee retention.  more...

Exit Interviewing Skills Preparing for an Exit Interview ...ifferent types of exit interviews. Determine the best type of exit interview. Simulation Overview: Over the past 36 months, Icon's San Francisco Computing Hardware and Software Division has been experiencing an increasing employee turnover rate. It is now up to 17 percent, and upper management has created a task force to find  more...

Human Resource Law Americans With Disabilities Act ...dations. In a given scenario, determine if a reasonable accommodation can be made. Select those actions prohibited by the ADA. Identify guidelines an employer can take to avoid ADA violations. Select the financial factors to consider when determining undue hardship.  more...

Human Resource Law Equal Employment Opportunity Law ...EEOC compliance. Given a scenario, determine which employment records should be maintained. Given a scenario, determine how long employment records should be retained. Simulation Overview: In this simulation, you are a Human Resources Manager at Icon. Recently, Atlas Technologies, one of Icon's chief  more...

Human Resource Law Understanding Privacy Rights ...this topic to a number of employees, but Jessica needs to determine your knowledge of the subject first. Unit 2:Computer Use and Human Resources (0.5 - 1 hour) Select the ways that computers are used in human resources. Identify the actions an employer should take to conduct legal computer activity. Take actions to use  more...

Decision Making Problem Solving Decision Making Fundamentals ...eristics of a good decision maker. Determine the steps to take before making a decision. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you  more...

Decision Making Problem Solving Problem Solving Fundamentals ...alyzing a Problem (0.5 - 1 hour) Determine the nature of the problem. Generate problem solving options. Evaluate the problem solving options. Select the best option. Prepare for implementation of the option. Implement the option successfully.  more...

Succession Planning Setting Up a Succession Planning Program ...uture. Identify approaches to determine future work requirements for key roles. Audience This course is suitable for HR Managers, HR Directors, Executive Managers, Team Leaders, Facilitators, and Project Managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English  more...

Strategic Decision Making Preparing to Make Decisions Strategic Decision Making: Preparing to Make Decisions offers the student an overview of how to plan, frame, and research decisions. The program details how to define your decisions and apply appropriate decisions frames. In addition, the program teaches the learner how to avoid the problems of overconfidence and how to deal with uncertainty in decision making. Learn To  more...

Strategic Decision Making Making the Right Decision Strategic Decision Making: Making the Right Decision offers the student an overview of how to generate options and select the best one. The program details how to develop numerous high-quality options, as well as how to evaluate the options and make a final choice. In addition, the program teaches the learner how to review and learn from his or her experience and the experiences of others.  more...

Business Problem Solving Problem Solving Fundamentals ...t the organizational level. In addition, he will help you determine how best to understand a particular problem and the steps you need to take in order to solve it. Unit 2: The Effects of Problem Solving (0.5 - 1 hour) Identify the elements of an effective solution. Select an effective solution. Identify actions to avoid  more...

Delegation Monitoring Evaluating Results ...hether you should trust Matthew with this responsibility, determine Matthew 's needs, and sequence the steps of the coaching process. Unit 3: Getting the Best Results (1 - 2 hours) List four steps to help you implement your delegation plan. Identify indicators of a negative attitude toward delegation. Identify types of  more...

Employee Performance Resolving Conflict ... Identify the sources of conflict. Determine how personalities affect a conflict situation. Meet each party's needs effectively. Select a course of action. Simulation Overview: In this simulation, two of your employees are responsible for establishing a new Consumer Support System.  more...

Essentials of Management Creating a Positive Workplace ...rouble with his accounts. As his new manager, you need to determine the reason for the decline in his job performance and encourage him to behave positively. Unit 3: Addressing Negative Attitudes (0.5 - 1 hour) Understand the difference between changing an employee's attitude and changing his or her behavior. List the five types of negative  more...

Correcting Performance Problems Identifying Performance Problems ...w they affect an organization. You will also learn how to determine the severity of a performance problem, how to identify causes of performance problems, and how to approach employees who have performance problems. In addition, you will learn guidelines to follow when you meet with employees who have performance problems. Learn To Approach an employee with  more...

Correcting Performance Problems Disciplining Employees ...r conducting an effective disciplinary meeting and how to determine whether you have sufficient cause and evidence to discipline an employee. You will also learn how to prepare for disciplinary action and how to determine whether you need a witness present for a disciplinary meeting. In addition, you will learn the proper way to document and use information about an employee's performance, as  more...

Managing Performance Overcoming Performance Appraisal Challenges ...cuss what progress she has made in meeting her goals, and determine what you can do to help her toward greater achievement. Unit 2: Conducting Difficult Appraisals (0.5 - 1.5 hours) Recognize guidelines that improve active listening skills. Identify confrontational types of communication. Practice active listening in an  more...

Coaching Building Relationships ...tively communicate expectations and feedback to them, and determine what motivates them in order to build their morale. Unit 2: Coaching Diverse Employees (0.5 - 1.5 hours) Correlate the correct characteristics with the four main personality styles. Evaluate an employee's personality type by following proper guidelines.  more...

Coaching Communicating with Employees ...opriate language and watch for nonverbal communication to determine what is causing the delays and to coach Cindy in overcoming any problems. Unit 2: Effective Questioning (0.5 - 1 hour) Identify the purposes questioning serves during a coaching session. Define the four types of questions you can use while coaching. Use  more...

Business Ethics Organizational Ethics In Business Ethics: Organizational Ethics, you will learn about functional area ethics and organizational ethical principles, as well as steps for developing a code of ethics and executing an internal ethical audit. You will also learn the four categories of corporate social responsibility and steps you can follow when social responsibilities clash. Learn To  more...

Negotiating Preparing for a Negotiation ...ble requirements. In addition, this program covers how to determine concessions, steps to formulate a plan for agreement, and how to determine the logistics of a negotiation. Learn To Classify objectives as being monetary, growth, status, or principle. Identify steps for establishing requirements. Identify  more...

Operations Management Operations Components ...ative product. Steve's goal is to test your knowledge and determine if you're qualified for such an important position. Including you, there are three finalists for the position. With an excellent performance today, you will improve your chances of attaining this position. Unit 2: Forecasting, Supply Chain, and Inventory (0.5 - 1 hour) Match the qualitative methods of  more...

Managing Change Managing Yourself Through Change ...e three phases of the transition processes are and how to determine which phase a person is experiencing. You will also learn about the exploration phase of transition, including what emotions are commonly felt during this phase. Then the teaching moves to the new beginnings phase of transition, including what needs people have and what information is crucial during this phase. Finally, you  more...

Project Management Essentials Planning a Project Project Management Essentials: Planning a Project offers the student an overview of the information required to identify project participants, goals, objectives, activities, and constraints. The program details project activities, activity dependencies, and activity analysis. Learn To Identify a benefit of project planning. Identify  more...

Project Management Project Quality Management ...ll learn how an organization should manage processes that determine quality policies, objectives, and responsibilities. You will also learn the key inputs, techniques, and outputs of quality planning, quality assurance, and quality control. Finally, you will learn the contributions made by the pioneers of quality management. Learn To: Understand Quality Management. Understand the  more...

Advanced Project Mgmt Building Productive Stakeholder Relationships ...s primary, strategic, and operational sponsors and how to determine stakeholders a a needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches questions to ask stakeholders to learn their definition of quality and guidelines for discussing costs of quality  more...

Advanced Project Mgmt Setting Up a Project Office ... can fulfill. You will also learn how an organization can determine the need for, plan, and implement a project office. Learn To Match the terms project, program, and portfolio with their descriptions. Identify examples of planning processes a project office could standardize. Identify circumstances under  more...

Advanced Project Mgmt Portfolio Management ...roposal and how it fits into the organization's strategy, determine if this project has the potential to achieve the company's goals, and decide if the proposal fits into the company's portfolio. If your team determines that it meets these three criteria, you will recommend that this project be included in your company's portfolio and fast-tracked toward a successful completion. Unit 2:  more...

Six Sigma Six Sigma Essentials ...a-mining to explore business data. Determine the mean of a data set. Determine the standard deviation for a data set. Simulation Overview: In the simulation at the end of this unit, you will meet with Maggie Roberts, Vice President of Products and Services, Bruce Madison, Director of Information  more...

Team Participation Teamwork Fundamentals ...onal and self-directed work teams. Determine the optimal size of an effective team. Identify the main categories of teams. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact  more...

Team Participation Team Communication ... important. List two elements that determine appropriate team behavior. Identify the factors that cause breakdowns in team communication. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon International's Human Resources Assistants. You will discuss various aspects of  more...

Principles of Marketing Promotion Strategy ...required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps of the personal selling process. Learn To Identify the  more...