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ICND1 1 0 Routing and Addressing in the LAN ICND1 1.0: Routing and Addressing in the LAN Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize how routing connects networks and how subnets are constructed, determine IP addressing and perform router configuration  more...

ICND1 1 0 Network Fundamentals ICND1 1.0: Network Fundamentals Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To recognize the basic components, topologies, and functionality of computer networks and how to secure them, and to determine the IP configuration of a PC and local network  more...

Introduction to Hypothesis Testing and Testing for Means in Six Sigma ...he many process inputs identified in the Measure phase to determine if they are related to outputs, and if a relationship does exist, if it is statistically significant. An important tool for this analysis is hypothesis testing. Hypothesis testing uses statistical analysis to determine if the observed relationship between two or more samples is real or due to random chance. A variety of tests  more...

Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma ...e Six Sigma DMAIC methodology. A hypothesis test helps to determine whether or not an observed relationship or difference truly exists between inputs and outputs identified in the earlier stages of the process. Six Sigma teams are interested in determining whether this relationship or difference is due to random chance or if it is a true difference. If it is a real difference, Six Sigma teams  more...

ICND1 1 0 Routing and Addressing in the LAN ICND1 1.0: Routing and Addressing in the LAN Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize how routing connects networks and how subnets are constructed, determine IP addressing and perform router configuration  more...

ICND1 1 0 Network Fundamentals ICND1 1.0: Network Fundamentals Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To recognize the basic components, topologies, and functionality of computer networks and how to secure them, and to determine the IP configuration of a PC and local network  more...

Talent Management Planning ...f how well your department or division manages talent? To determine this, you need to have a clear understanding of how your organization defines its workforce requirements and what processes are in place for attracting, developing, and retaining the right people. Then you can create a plan for meeting your talent needs that align with the overall goals of the organization. This course  more...

Talent Management Retaining Talent Talent Management: Retaining Talent Retaining talented employees is a constant challenge for any organization. The costs of turnover can be high. That's why talent retention is a strategic issue requiring focus, time, and resources. This course highlights the importance and benefits of putting effort into retaining talented individuals. It also covers ways to determine the causes of talent  more...

Effective Budget Management Effective Budget Management A priority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual  more...

Hypothesis Testing Concepts and Tests for Means in Six Sigma ...at end, teams conduct a number of statistical analyses to determine the nature of variables and their interrelationships in the process under study. It is rarely possible to study and analyze the full scope of population data pertaining to all processes, products, or services, so Six Sigma teams typically collect samples of the population data to be analyzed, and based on that sample data, they  more...

Statistical Process Control SPC in Six Sigma ...trol is critical to any Six Sigma project, but how do you determine with certainty if a process is on track or requires improvement? Where do you find the 'proof' or solid facts that a process is out of control and requires intervention? By applying statistical process control (SPC) methods, a Six Sigma team can identify and control variation in a process. This course covers the basic concepts  more...

Sustaining Improvements Gains from Six Sigma Projects ..., there are a number of activities that, if utilized, can determine whether the implemented process improvement will continue to meet intended results, thus contributing to the overall and ongoing success of the organization. This course will explore the importance of utilizing lessons learned from a Six Sigma project, and the role of training and documentation in sustaining support for Six  more...

Process Characteristics for Six Sigma ...igned specifically to isolate relevant process variables, determine their relationships to each other, prioritize their importance relative to customer or business requirements, and assess their efficiency. Using SIPOC and cause-and-effect matrices, Black Belts can determine which process inputs to target first those with the most significant impact on important outputs. Using process  more...

Data Collection and Measurement in Six Sigma ...e Measure phase of the Six Sigma DMAIC process. They will determine what should be measured, how data should be collected, and what tools can be employed to gather data as the basis for further improvements. This course prepares Black Belts for successful data collection by surveying the types of data, measurement scales, sampling methods, and collection techniques available. It offers guidance  more...

Process Capability for Six Sigma ...) In any improvement initiative, organizations must determine whether their existing processes meet the targets and specifications demanded by the business, or by the customer. Measuring and analyzing the capability and performance of a process under review enables organizations to numerically represent and interpret its current state, and to report its sigma level. When done correctly,  more...

Introducing User-Centered Design Introducing User-Centered Design To identify the principles and benefits of user-centered design and to determine a practical approach to promoting user-centered design methodology in organizations  more...

Decontamination HAZWOPER Decontamination (HAZWOPER) This training provides information concerning decontamination, which is the process of removing contaminants that have collected on workers and equipment. Decontamination protects you from hazardous substances that may contaminate and eventually penetrate protective clothing, respiratory equipment, tools, vehicles, and other equipment used on-site. It also prevents  more...

Behavior Based Safety for Supervisors Behavior Based Safety for Supervisors This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Oracle Database 11g Using DML DDL Cursors Control Structures and Loops Oracle Database 11g: Using DML, DDL, Cursors, Control Structures, and Loops Oracle To identify the steps for using PL/SQL to manipulate data, control transactions, determine the outcome of statements, and create loops and conditional control structures.  more...

Designing a Database Server Infrastructure for SQL Server 2005 Designing a Database Server Infrastructure for SQL Server 2005 Microsoft To specify the appropriate requirements for implementing SQL Server 2005, identify suitable instance and physical storage strategies, and determine the appropriate way to design a database consolidation plan, given a SQL Server scenario  more...

Using Basic Control Charts in Six Sigma ...rocess may show variation, and control charts are used to determine if the variation is natural to the process or if there is another reason for the discrepancy. Control charts can also be used in other stages of Six Sigma to examine how a process is performing over time and also to identify and analyze any special cause variations. Depending on the type of data, different types of control  more...

What is Emotional Intelligence ... discover how in tune you are with your emotions and help determine your emotional intelligence quotient, or your EQ. Your emotional intelligence quotient is your capacity to reason and analyze emotional information. Becoming aware of your emotions can help you become attuned to your own needs and the needs of others, and can help you make better decisions and develop better relationships. This  more...

Estimating and Budgeting Project Costs ...reserve analysis for estimating costs. Learners will also determine the project budget by calculating reserves and funding requirements. This course provides a foundational knowledge base reflecting the most up-to-date project management information, so learners can effectively put principles to work in their own organizations. This course will assist in preparing the learner for the PMBOK  more...

Project Quality Planning ...ify the relevant quality standards for a project and then determine how to satisfy those needs. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMBOK Guide certification exam. This course is  more...

Problem Solving Digging Deeper ...hen, when you evaluate and analyze potential solutions to determine the one that has the maximum chance of success. Several tools are used for analysis and evaluation at each of these steps. Examples of tools that help find the root causes of the problem are the cause-and-effect diagram and five-why analysis. Cost-benefit and force-field analysis help in choosing the best solution. This course  more...

Decision Making Making Tough Decisions Decision Making: Making Tough Decisions Making decisions in your personal and professional life is not always easy, especially when you're dealing with an uncertain or unknown future. And there are many situations that can make decision making particularly challenging, such as when you have to weigh very similar or very disparate alternatives then make compromises and trade-offs between  more...

Pursuing Successful Lifelong Learning Pursuing Successful Lifelong Learning Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a  more...

Introduction to Business Analysis Essential Competencies ...analysis aims to not only properly diagnose an issue, but determine the best solution to fix it permanently. Business analysts, who undertake this work, require a unique combination of skills and knowledge to be successful in this function. This course provides an overview of what business analysis is, including fundamental concepts and knowledge areas as prescribed in A Guide to the Business  more...

Introduction to Business Analysis Planning ...ment, and organization. It's equally important to clearly determine who your stakeholders are, who is responsible for what, and how much effort will be required for project deliverables. This course provides an overview of planning a business analysis approach, using techniques like the decision analysis approach, process modeling and structured walkthroughs as prescribed in A Guide to the  more...

Environmental Management Systems EMS ...e with the requirements of the international standard and determine how it will fulfill these requirements." Additionally, all employees and contractors of ISO 14001 certified companies must be aware of the importance of conformance with the company's environmental policy, the roles and responsibilities associated with achieving conformance to the environmental policy (including preparedness  more...

Facilitating Meetings and Work Groups ...g clear expectations and a realistic agenda. You can also determine if you are a match for this assignment, or if it would be better to find someone else. You will learn techniques to start and end meetings for groups of various sizes and purpose. By learning why, when and how to intervene in meetings, you will establish ways to get groups to work through the problem-solving process so they can  more...

Facilitative Tools and Formats Offering Options ... to establish boundaries for each of the facilitators and determine the most effective way to communicate with your client during this process. Another alternative you will explore is breakout groups. Breakout groups that are planned well and facilitated properly can be an effective, fast means of handling a large project or quickly gathering the information needed to make a decision. You will  more...

Responding to Business Crises Responding to Business Crises Your company may have a crisis. If so, what will it do? Your company's crisis preparations are now put to the test--a real test. Knowing how to respond to a crisis is vital to your company's well-being. It could mean the difference between your company surviving or not. In this course, you'll learn how to respond to business crises. There are three fundamental  more...

Creating a Plan Creating a Plan Getting and keeping your career on track takes careful planning. Those who wait for opportunities to come knocking may be left behind. Approaching your career proactively and being able to recognize opportunities to move ahead are key to smart career management. It starts with knowing yourself and what you want to do so that you can align your career moves with your goals.  more...

Analyzing Your Use of Time Analyzing Your Use of Time Do you have too much time on your hands? With all of the pressures of modern life, so few people today do. In order to preserve your time, you have to know how to manage it. And the first step in learning how to manage time well is to understand how you make use of it now. This will help you determine where can you be more efficient. This course focuses on ways to  more...

Avoiding Time Stealers ...s, non-renewable resource how effectively you use it will determine success in both your career and personal life. The greatest squanders of this valuable commodity are time stealers that multitude of annoyances, trivial tasks, and administrative duties that can easily consume your days. Moreover, you may find that some of your own behaviors affect how well you manage time. For example, you may  more...

Applying Your Field Sales Approach ...atives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers' perceptions of you from vendor to sales consultant by  more...

Completing Outbound Sales Calls ... learn the steps involved in a sales presentation, how to determine the most effective sales strategy for your sales call, and how to determine the customer's valuation of your product or service. In this course, you will learn the seven characteristics of effective sales presentations, the steps for effectively conducting a sales presentation, and strategies for presenting to different buying  more...

Completing Inbound Sales Calls ... one-call and multiple-call closes. You will learn how to determine the best strategies for inbound sales presentations and explore the characteristics of an effective inbound sales presentation, as well as the features, benefits, and value of a solution. You will learn how to conduct an effective inbound sales presentation, in addition to learning the strategies to use in presenting to various  more...

Using Business Tools to Manage Sales Teams ...ple, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked yourself, "How do I successfully and effectively manage the business aspect of my responsibilities?" This course will help you answer that question by providing you with effective business tools. The course includes the basics of the M3  more...

Sales Manufacturing TM Identifying Sales Opportunities Sales Manufacturing(TM): Identifying Sales Opportunities William Penn (founding-father of Pennsylvania) said, "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both on what to do and what to hope." For the sales professional, there is such a method that will make tasks  more...

Designing the Physical Database for SQL Server 2005 Designing the Physical Database for SQL Server 2005 Microsoft To identify physical database requirements, select the appropriate strategy for designing database objects, and determine suitable database naming standards and change control procedures  more...

Managing and Maintaining Database Security in SQL Server 2005 Managing and Maintaining Database Security in SQL Server 2005 Microsoft To identify strategies for auditing database security at the server and user levels, and determine the appropriate way to protect against and respond to different types of attack on SQL Server  more...

Windows Server 2003 Implementing Routing and Remote Access Windows Server 2003: Implementing Routing and Remote Access Microsoft To determine an appropriate routing and remote access implementation strategy and a suitable security solution for it  more...

Business Crisis Management Simulation Business Crisis Management: Simulation You're the director of operations and the leader of the crisis management team for Sunshine Cruise Lines. There's a fire on board one of the company's ships during a passenger cruise, and you'll need to manage this crisis swiftly and effectively. To begin, you'll need to take a snapshot of the situation by communicating with the safety officer on board  more...

Six Sigma Projects and the Black Belt Role ...nization. Organizations need to exercise due diligence to determine if Six Sigma is the appropriate approach to employ, or if a less demanding quality and process improvement approach is better suited to meeting their needs. Success of these improvement projects largely depends upon the Six Sigma teams that understand the project goals. Six Sigma Black Belts lead these teams and must have the  more...

Critical Requirements and Benchmarking for Six Sigma ...nges before them. It is imperative that Six Sigma leaders determine the critical quality, cost, process, and delivery requirements from customers and the organization, and then align projects with these requirements. Benchmarking is used in Six Sigma projects to set measurement goals for the critical requirements against world-class and competitive reference points. Benchmarking may also be  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos ... traffic by using a queuing algorithm to sort traffic and determine a method of prioritizing the traffic onto an output link. Traffic policing controls the maximum rate of traffic that is sent or received on an interface. Traffic policing is used on interfaces at the network edge to limit traffic into or out of the network. Traffic shaping controls outgoing traffic on an interface to match the  more...

Introducing Cloud Computing Introducing Cloud Computing This course explores the evolution and definition of cloud computing and cloud services. It provides a look at the key characteristics that make cloud services unique and very valuable to some business scenarios. The course serves as a basic technology overview of the concepts and strategies emerging from the cloud and aims to provide the background needed to  more...

Analyzing Financial Statements for Non-financial Professionals ... professionals should have. Ratio analysis can be used to determine relationships between two elements of the same financial statement or between one element of one financial statement and another element of a different financial statement. This type of analysis can also be used to compare your company s performance to a number or key indicators, including your competitors, industry averages  more...

Maximizing Productivity as a Remote Employee Maximizing Productivity as a Remote Employee Telecommuting is a widely adopted work arrangement. Globalization, work-life balance, and even green business or environmental concerns have exponentially increased the number of telecommuters and remote workers. Individuals and employers have a number of things to consider when deciding whether working remotely is possible, necessary, or desired.  more...

The Voice of Leadership The Power of Leadership Messaging ...ip Messaging How you present yourself to others can determine the power of your message and how it reflects on you as a leader. One of the keys to developing your leadership message is establishing credibility. You must always do what you say you'll do. Powerful leadership messages have distinct qualities, and leaders who learn how to deliver these messages are much more likely to  more...

Planning for Windows 7 Deployment ...ols provided by Microsoft to analyze their IT networks to determine the best deployment strategy. This course discuss the deployment tools and methods, Windows 7 editions and requirements, and licensing. It also demonstrates how to analyze the current client computers for hardware and compatibility issues. This course is one of a series in the SkillSoft learning path that covers the objectives  more...

CompTIA Server 2009 IT Environment CompTIA Server 2009: IT Environment CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 A well managed network relies on accurate documentation, well designed policies, and efficient procedures. Understanding how to create good documentation, policies, and procedures can help ensure that a network is well run and that it can withstand the occasional crisis. Implementing these concepts at  more...

SAP BusinessObjects Web Intelligence ...how they are sold. Getting the most out of this data will determine the ultimate value it provides to the enterprise. SAP BusinessObjects Web Intelligence is one of the industry's most flexible, user-friendly and powerful reporting solutions. It provides ad hoc query, analysis, and reporting tools in a package that is geared toward the business user. You do not have to know structured query  more...

Deterring Electronic Intrusions Deterring Electronic Intrusions Securing electronic access to an environment forms the backbone of IT security professionals' jobs. IT security specialists deal with methods to secure network access, both internally and externally. This course examines firewall, intrusion detection system (IDS), and honeypot detection techniques, as well as evasion techniques that can be used by an ethical  more...

RFID Technology Business Applications RFID Technology & Business Applications To recognize the applications of RFID technology, how it operates, the function of the EPCglobal Network, and determine how to implement RFID in an organization based on business and deployment issues.  more...

Cisco TSHOOT 1 0 Troubleshooting FHRPs and Performance Issues ...listic network performance expectations and to be able to determine if switches are not performing as expected. It is also important to identify and possibly resolve the cause of the observed difference between the expected performance and actual performance. This course reviews the operation of the common FHRPs and how to use Cisco IOS commands to diagnose and resolve problems that might occur  more...

Cisco Route 1 0 Connecting the Enterprise to ISPs ...le routing options. It also provides the understanding to determine which routing option should be used in certain cases. Connectivity redundancy must also be considered. This course describes the connectivity requirements between an enterprise network and an ISP, the exchanging of routing updates with an ISP, and the types of connections to an ISP. It also explains how BGP may be used by  more...

Existing Infrastructures Branch Deployments in MS Win Server 2008 ...rk services infrastructure, which need to be evaluated to determine the best options for upgrade or migration. Another common design challenge is the addition of fully functional branch offices, which should be planned carefully to ensure proper Active Directory and network services, while maintaining the necessary level of security. This course explores the considerations and tasks  more...

Planning Name Resolution IP Addressing in MS Win Server 2008 Planning Name Resolution & IP Addressing in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Enterprise administrators are involved in various aspects of infrastructure design. One of these areas includes planning the IP addressing scheme and name resolution strategy. This course covers the key IPv4 and IPv6 characteristics,  more...

Recognizing Diagnosing Problem Performance Recognizing & Diagnosing Problem Performance When you recognize performance problems early and diagnose them accurately, you can help turn them around and avoid serious consequences. Whether the problems lie in poor employee interactions, failure to comply with policies, or underperformance, managers need to know how to detect them in a timely manner. Performance problems can vary in scope,  more...

IT Strategy Essentials Business IT Strategy Alignment IT Strategy Essentials: Business & IT Strategy Alignment How well are IT and business strategies aligned in your organization? In companies where IT and business collaborate successfully, IT is often used to exploit innovation to drive constant improvement in business operations. This can result in new products and capabilities that give the company a competitive advantage. You can measure  more...

IFRS Transitioning to IFRS ...information necessary to be IFRS compliant. And they must determine the costs involved in switching to the new standards. IFRS 1 was created to set out procedures for first-time adopters of IFRS. However, each company has its own characteristics and must develop its own roadmap to help guide it through the operational adjustments. Organizations should also consider the HR implications of  more...

The Fundamentals of Globalization Strategies fo Globalization ...d in the global marketplace. However, you must be able to determine which strategies will harness those opportunities most effectively. The goal of any strategy is to create value for customers and the organization. This course outlines value-creation opportunities in the global marketplace, as well as the challenges of pursuing those opportunities. It also describes three broad global  more...

Oracle Database 11g Using DML DDL Cursors Loops Control Structures Oracle Database 11g: Using DML, DDL, Cursors, Loops & Control Structures Oracle To identify the steps for using PL/SQL to manipulate data, control transactions, determine the outcome of statements, and create loops and conditional control structures.  more...

Oracle Database 11g Basic User Strong Authentication ...st know your users. You must identify them before you can determine their privileges and access rights, so that you can audit their actions on the data. This course covers creating and auditing database authenticated users and operating-system-authenticated users. It explores authenticating users with passwords or the operating system, and protecting passwords and database link passwords. In  more...

Oracle Database 11g R2 Intelligent Infrastructure Enhancements ...to gather performance metrics, control maintenance tasks, determine I/O metrics using I/O Calibration tool, and use Resource Manager. This course is one of a series in the SkillSoft learning path that covers objectives for the Oracle exam 1Z0-050 Oracle Database 11g: New Features for Administrators, which is an upgrade path for Oracle Database 10g Administrator Certified Professional (10g DBA  more...

Operations Mangement Inventory Management Operations Mangement: Inventory Management Inventories include an organization's raw materials, work in process, supplies used in operations, and finished goods. A major part of organization's capital and costs are involved in maintaining and managing inventories. Consequently, organizations work to achieve an ideal size of inventory to reduce costs and improve the bottom line while ensuring  more...

Operations Management Forecasting Capacity Planning ...ith the right quality. Demand forecasting helps companies determine the supply of products and services needed to meet customer demand. When the supply requirements are known, an organization can focus on ensuring the availability of appropriate levels of material, workforce, facilities, and financial resources to produce the desired products and services. Any adjustments to the overall  more...

HR as Business Partner Linking HR Functions with Organizational Goals HR as Business Partner: Linking HR Functions with Organizational Goals Fulfilling business and organizational goals is at the heart of transformational HR. Where transformational HR is in place, the HR function is directly involved in developing, refining, and implementing an organization's strategic goals. An organization can measure its success only if its end goals are well defined. To  more...

Migrating Infrastructure to the Cloud Migrating Infrastructure to the Cloud This course explores the steps you should take in determining if your infrastructure has components that are suitable for a cloud solution. It discusses the Service Oriented Architecture (SOA) and grid computing, and highlights characteristics that make these infrastructures suitable or unsuitable for extension to the cloud. The course also explores the  more...

Preparing for Effective Business Meetings ...to clarify a meeting's purpose and objectives, and how to determine whether a given meeting is truly necessary or whether a similar result could be achieved through a different type of communication. It will also equip you with the skills to choose the best participants, and create an agenda that will guide the group to achieve meeting goals as efficiently and productively as possible. Finally,  more...

Business Law Basic Concepts ...t about the issue of legal accountability and how it will determine the decisions you have to make as a manager? Because you're a manager, you're in a position of leadership. In many cases, this means you bear the responsibility of protecting your employees, your organization, and yourself from legal issues. Through this course, you'll be made aware of some of the most common business law  more...

Enter the Net--Writing for Online Media Write for online publications! This course involves internet research and submission to online publications. This course will help you determine your interests, how to write articles, fiction, or poetry for the online media, write the actual submission, and submit that to a researched publication.  more...

Manufactured Housing Appraisal/Valuation Course ...determine the value of a Manufactured Home, using the NADA Manufactured Housing Guide and other methods. This course is designed to allow you to sit for various exams that may lead to Certification. Successful completion of this course will enable the graduate to prepare for various exams that may lead to becoming a Certified Manufactured Home Appraiser. You will learn to complete appraisals  more...

How to Analyze a Film Self-Directed ...tools used to analyze films, breakdown how films work and determine how the cinema is both defined by and defines our society. This course will provide you with the skill-sets used by professional film critics and successful screenwriters to see the special qualities that are unique to film and learn the vernacular utilized to discuss films. The self-directed format will permit you to study the  more...

How To Master Business Writing This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. How To Master Business Writing This course provides students with a review of the skills needed to write effective letters, memos, minutes,  more...

Soft Skills Using MS Office Applications ... sentence and word choice so the students will be able to determine the most effective and appropriate words to use, as well as sentence length. The last section teaches Time Management Skills Using Outlook 2000. It`s designed to show students how to use Outlook`s tools, such as the journal, tasks, notes, reminders, the calendar, and the Rules Wizard to plan their time. However, tips on how to  more...

Creating a Strong Leadership Team Course description -- This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving  more...

Delegating ...ginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the projecta ™s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get the most value from every assignment. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER  more...

Presentation Skills ...nts. The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. One of the biggest fears for managers and others is speaking in public. You will  more...

Qualifying Sales Prospects Course description -- Everyone must manage the time and energy they have to get the most results for their efforts. For sales professionals, part of this efficiency comes from qualifying sales prospects. This course has tools, techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential  more...

Recognizing and Managing Anger ...of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips will help you recognize your responses to anger, and give you tools to manage it. You will also be given powerful techniques that will help you use your anger to gain positive outcomes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED  more...

Understanding and Using Contracts ... contract has been made, identify when it is binding, and determine the limitations and scope of the agreements. It will also give you information and guidelines on how and when to sever the contract, how to modify it, and how to circumvent potential problems. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. In almost every  more...

Starting A Business?: How To Develop An Effective Business Plan ...d financial goals, and, 5) provide a control mechanism to determine if the company`s activities are `on course` to meet it`s budget and long term plans. The process used to develop such a comprehensive Business Plan can also provide valuable insight into the success factors and strategy necessary for the company to achieve success. When a business plan`s assumptions change and/or it`s  more...

How to Join the Ranks of the Self-Employed in 6 Weeks ...cially for those who start a business out of their home), determine office location, how to look and feel professional, how to setup the books and/or look for an accountant, how to deal with legal matters, how to deal with zoning laws, how to hire employees, how to recognize scams, learn about time management, how to price your product, whether to buy an existing business, how to publicize your  more...

How to Critically Evaluate Your Business Plan ... real start-up company, Surfparks, LLC. You will need to determine the plan`s overall viability, and recommend whether your firm should invest in the idea. As you take on this responsibility, you will have access to experts who, through video and text, will help you learn the tools and strategies you`ll need to answer the seven critical questions. We begin the Entrepreneurship curriculum by  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ...ly consider each characteristic of a property in order to determine whether it is important to you or not? and at what cost. This course employs the Learning by Doing approach to education. That means that rather than lecture to you, this course will put you to work. Why? Because you remember what you experience much better than what you are told. So, it?s only natural that the best way to  more...

5S TRAINING 5S is more of a people process than it is a manufacturing technique. And it is much more than simply cleaning up your area it is a discipline that truly can enable you and your organization to achieve greater results. You have access to this online course for 1 year but can complete it as quickly as you care to. We estimate that you could take up to 24 hours to complete this course but many  more...

Lean Manufacturing Personal Training Library ...ials on over 50 data analysis tools and helps the student determine when and where the various tools can most effectively be applied in the problem-solving process. (2 Units; 2 Assessments; Approximately 7 hours of training.) Mistake-Proof It! training includes a comprehensive background on techniques as well as the steps required to implement those techniques. Over 150 examples of  more...

Conducting Effective Accident Investigations ...s ancient stone staircases by torchlight, you can quickly determine the causes behind workplace accidents. Conducting Effective Accident Investigations It doesn`t have to wait until someone like Indiana Jones descends ancient stone staircases by torchlight, you can quickly determine the causes behind workplace accidents. With our Conducting Effective Accident Investigations safety training  more...

Confined Space Safety ...but will also be prepared to identify confined spaces and determine if permits are required to work in them. Periscope up, as they discover the role of danger signs, entry permits, attendants, rescue plans, and safety equipment. Head to port, and make sure each worker is prepared to address the requirements to work in confined spaces with Confined Space Safety. This course can be taken in a  more...

Job Safety Analysis ...is (JSA) plays in you safety planning. It will help them determine when a JSA is needed, what type of jobs require one, who should conduct one, how its conducted, and ways to eliminate and reduce hazards without developing a complex. Don`t trust job safety to your unconscious; transfer your desires for worker safety into reality with our new Job Safety Analysis course. This course can be  more...

Trenching and Excavation ...petent person, soil classifications and types, and how to determine which is which. You?ll boogey to a new groove when you learn about protective systems, hazards posed by poisonous gases, and training requirements. Take safety to the max with our Trenching and Excavating Safety-training program. This course can be taken in a self-directed pace. You can achieve a completed program of study in  more...

Professional Writing Skills at a Glance ...ting, writing, and re-writing. You will practice ways to determine your purpose, meet audience needs, discover your most comfortable method of writing, brainstorm and mind-map to get your ideas on paper, write quick rough drafts, and revise collaboratively. Also, you will receive models for planning letters, memos, and reports. Finally, checklists help you evaluate both your process and your  more...

AutoCAD 2006 2D Learn to control the many features of AutoCAD 2D, including commands, plotting, crosshatching, and pallets. Follow along with Kristen Kurland as she shows you how to work with dimensions, regions, boundaries, as well as understanding isometrics and viewports. The course can be completed within 90 days or less. The student will have 1 year unlimited access to the course. Welcome to the AutoCAD  more...

AutoCAD 2006 3D Learn to control the many features of AutoCAD 3D including commands, objects, surfaces, and solids. Follow along with Kristen Kurland as she shows you how to manipulate backgrounds, light, material, and landscaping to your needs.The course can be completed within 90 days or less. The student will have 1 year unlimited access to the course. Welcome to the AutoCAD 2006 3D Training Series The  more...

14 Purchasing Best Practices Wouldn't it be great if you could implement the purchasing best practices that are used by the world's top corporations? Do you think it is impossible because your existing staff is so busy and you don't have the budget to hire an expensive consulting firm? Think again! The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start  more...

7 Steps to A Lot More Sales The 7 STEPS TO A LOT MORE SALES course is a comprehensive marketing/sales training course designed to help business owners and marketing managers discover hidden sales opportunities within their business. Upon completion participants will be able to implement the 7 STEPS and new bonus step on Internet Marketing to unlock the hidden sales opportunities discovered for exponential increases  more...

QuickBooks Pro 2008 Quickbooks Pro 2008 is small business accounting software. With Quickbooks, you can manage your customers, vendors, and employee accounting needs. In this course, you can learn the basics of Quickbooks 2008 such as how to use the interface, setup your companies, use lists, work with inventory, sell your products, invoice customers, process accounts receivable, work with bank accounts, and accounts  more...

Adobe PhotoShop CS Receive a fundamental understanding of the concepts of Adobe ™s PhotoShop CS by learning basic color correction, touch-up, image manipulation, and document management techniques. Adobe PhotoShop CS From professional graphic design to in-house image management, Photoshop is today?s tool of choice. Learn basic color correction, touch-up, image manipulation, and document management  more...

Adobe PhotoShop CS to CS2 Upgrade If you are making the move from PhotoShop CS to CS2, this course will help you get up to speed quickly. Adobe PhotoShop CS to CS2 Upgrade If you?re making the move to Photoshop CS2, this course is a must have. It will quickly bring you up to speed on what?s new and how to make the best use of new features like Adobe? Bridge, vanishing point, multiple layer control, smart object, image warp, and  more...

Basics of Organizational Communication Communication is the most important determining factor for success in the business world. This course is a must for those wishing to become effective communicators. Content Includes such topics as a verbal and non-verbal communication, persuasion, conflict and anger, and listening. User is given 1 year access to this course. Organizational Communications Communication is the most important  more...

Basics Of Smart International Procurement Are you responsible for increasing your organization ™s international procurement and don ™t know where to begin? International procurement is a challenge. Buying internationally is much more complex than buying domestically. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be  more...

Build Your Own BIZ - Customer Service Strategies ... your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course  more...

Crystal Reports XI Receive a fundamental understanding of the concepts of Crystal Reports XI by learning to build reports, use formulas, build groups, work with records, and create charts. Crystal Reports XI Receive a fundamental understanding of the concepts of Crystal Reports XI by learning to build reports, use formulas, build groups, work with records, and create charts. Follow Jason Manibog as he teaches you  more...

Customer Astonishment: The Commitment to World-Class Customer Care Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth. It means that your success is cumulative from year to year. In today`s business environment, a satisfied customer is no longer enough. We have all entered a new age wherein we must positively astonish our customers by anticipating their needs. To be Customer Need Driven  more...

Customer Service Plus The difference between success and failure in today ™s business environment is customer service. In this course you ™ll learn the basics of customer service and how to consistently provide high-quality customer service. User is given 1 year access to this course. Customer Service Plus The difference between success and failure in today?s business environment is customer service. In  more...

Delegation - Leveraging Through Others This course will teach you delegation techniques to allow you to develop your subordinates, train them in all aspects of the business, use your human resources most effectively, and open your time up for items that need your particular set of skills. Delegation - Leveraging Through Others This course will teach you delegation techniques to allow you to develop your subordinates, train them in all  more...

Design a Winning Business Based on Your Idea--Instructor-Led ... idea?a hypothesis?about how something works. In order to determine whether or not his idea has merit, he will devise experiments to test the validity of his idea. The results of his experiments will confirm or deny his hypothesis, and will often reveal new ideas to explore or ways to refine his idea. In this course, you?ll be working as an entrepreneur in your own sort of laboratory. Your  more...

Design a Winning Business Based on Your Idea--Self-Directed ... idea?a hypothesis?about how something works. In order to determine whether or not his idea has merit, he will devise experiments to test the validity of his idea. The results of his experiments will confirm or deny his hypothesis, and will often reveal new ideas to explore or ways to refine his idea. In this course, you?ll be working as an entrepreneur in your own sort of laboratory. Your  more...

Dreamweaver MX 2004 For MAC Users Only. Dreamweaver is the professional's choice for developing web sites and web applications. With this Dreamwaever training, go from start to finish, create and maintaining basic websites, and learn to support best practices and the latest technologies. User is given 1 year access to this course. Dreamweaver MX 2004 Dreamweaver is the professional's choice for developing web sites  more...

Expert Purchasing Management Are you a purchasing manager who worries about balancing the many demands of your leadership role? You're not alone. Today's companies are expecting more than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from  more...

HTML 4 Learn the in`s and out`s of HTML. Follow along with HTML expert Rob Tracy as he shows you how to create well formed HTML code, understand the basics of Java script, and introduces you to Cascading Style Sheets. Welcome to the HTML 4 Training Series Learn the in`s and out`s of HTML. Follow along with HTML expert Robb Tracy as he shows you how to create well formed HTML code, understand the basics  more...

Mastering Purchasing Fundamentals If you are new to purchasing, are you ready for the many challenges you'll face in the months ahead? The highly personal and interactive online class "Mastering Purchasing Fundamentals" walks you through the purchasing process step-by-step. You'll be ready for these challenges. And you won't need the years of experience usually required to learn how to deal with these challenges. You'll get more  more...

Microsoft Excel For Purchasing Professionals Are you failing to take advantage of Microsoft Excel's powerful techniques for purchasing? Look, even if you are an experienced Excel user, you may not be utilizing the tools that can help you make sound purchasing decisions and deliver top-notch presentations. The highly personal and interactive online course "Microsoft Excel For Purchasing Professionals" will enable you to perform sophisticated  more...

Microsoft Project For Purchasing Professionals Have you struggled with completing your purchasing projects on time? You probably would not have if you used Microsoft Project. By taking the highly personal and interactive online class "Microsoft Project For Purchasing Professionals," you will not only learn how to use the software, you'll learn how to apply it to your purchasing work. You'll also learn project management principles that will  more...

Powerful Negotiation For Successful Buying Have your suppliers figured out how to neutralize your negotiation strategies? Most savvy sellers go through negotiation training at least yearly. Unless you ™ve been just as diligent at improving your negotiation skills, your chances of getting the best deals from your suppliers are very slim. The student can complete their course of study within anytime frame as long as it does not exceed  more...

QPR Suicide Triage Training This American Psychological Association approved course provides an introduction to suicide risk detection, suicide risk assessment and suicide risk management from a medical and psychological.This course can be completed sooner or later than the published 1 week completion date. Student has 1 year access to this course. QPR Suicide Triage Training This American Psychological Association course  more...

QuickBooks Pro 2005 ...raining provides an easy to follow self-paced format. You determine when you want to learn and the instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World's most popular accounting software. Welcome to the QuickBooks Pro 2005 Training Series The QuickBooks Pro 2005 course will teach you how to  more...

QuickBooks Pro 2006 ...raining provides an easy to follow self-paced format. You determine when you want to learn and the virtual video instructor is always there to provide you the expert instruction you want. Learn, practice and assess your skills as you become an expert user of the World`s most popular accounting software. For beginner or anyone with prior accounting experience. Welcome to the QuickBooks Pro 2006  more...

SalesPlus Successful professional sales people bring a set of skills and attitudes to potential sales opportunities that result not only in sales but in developing customers who will continue to do business with them time and time again. Identifying potential sales opportunities, making the sale, and creating a customer relationship that will result in future business is the art of selling. By the end of  more...

Savings Strategy Development Your CEO wants to know: "Are you executing a cost savings strategy or are you just 'winging it'?" Could you respond by producing a top-notch written strategy? If not, the highly personal and interactive online class "Savings Strategy Development" can help you. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date.  more...

Senior Professional In Supply Management (SPSM ®) Certification Program Are you tired of not getting enough opportunities, respect, and money out of your purchasing career? Well, guess what? Nothing will change unless you take action towards becoming a world-class purchasing professional. You can earn your purchasing certification in less than 3 months if you devote more than 4 hours per week to this course of study. Accordingly, 2 hours per week will take  more...

Strategic Thinking Strategic thinking teaches you to take a circumspect look at your long range goals, obsticals, and solutions. Learn how to effectively plan for the future and choose the path most likely to bring you to your goals. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner.  more...

Supply Management Contract Writing You ™ve noticed the changes in purchasing over the past few years, haven ™t you? The changes that have purchasers doing less order processing and more contracting and relationship building with suppliers? This new role requires that you have a new skill set contract writing. Yet most purchasers don ™t know how to write a contract. This is troublesome. Because if you aren  more...

Team Management - Enabling Teams In this course you will learn to build a supportive and enabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and demonstrate faith in the members ™ capacity to achieve. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply  more...

Team Management - Leading Teams In this course, you will learn about the selection of a team leader, what team leaders need to know, and what constitutes a team. You will also learn about the traits and roles of an effective team leader are, team communication, and how to hold effective team meetings. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand  more...

Team Management - Team Participation This course covers the elements of successful teams, the role of a good team member, and team communication. This course is geared to expedite your own development as a team member in creating successful teams. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Team  more...

Teams Management - Managing Team Conflict This course will teach you how to manage team conflict through understanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to  more...

The Art of Active Listening Why do we like talking to some people more than others? Because they are good listeners. If someone is a good listener we not only like them more, we think they understand us and our business. We all understand the basics of good listening. Good listening, in part, is just being courteous. However, it is requires more than just being quiet and paying attention, although those are aspects of being  more...

Writing for Business Professionals This course is designed to give you an understanding of the writing environment and in particular the business writing environment. This course will teach you what to cover in your writing and how to outline to produce a better document. The course will also cover how to get the readers attention as well as how to build professionalism into your business writing skills. User is given 1 year  more...

CSS Cascading Style Sheets has become a vital element of today`s web pages. Follow along with Robb H. Tracy as he introduces you to the concepts of XHTML, Cascading, and setting and understanding property values for CSS rules. As the course progresses, Robb will instruct you in more advanced concepts such as floating elements, colors, advanced selectors and lists. Course may be extended up to 1 year  more...

Succession Planning and Human Resources Once you decide to conduct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual  more...

Accounting for Corporations Did you know that basic accounting transactions for corporations are different than other types of business organizations? Do you need to learn more about the basic accounting principles of corporations? This course is designed to teach you how to perform basic accounting procedures specifically for corporations. You will learn how to record the issuance of stock and record transactions in the  more...

Credibility and Disclosure in an Annual Report This course will familiarize business managers, financial professionals, and other business professionals with methods to determine the credibility of an annual report, as well as the degree of disclosure that is required. The course begins by examining how the CPA can address credibility issues, primarily through the auditing process. It also examines the important contribution of the notes  more...

Conducting the Behavioral-based Interview Interviewing is no longer a process of interrogation. In fact, the previously held view that an interview is an opportunity for an interviewee to "sell" himself is under considerable challenge. What's taking the place of the traditional interview? The behavioral-based interview. The behavioral-based interview differs significantly from traditional interviewing styles because it focuses on the  more...

Introducing Security Best Practices in C NET Applications To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users  more...

Implementing Security for SQL in C NET Applications To determine how to secure SQL connections, select the most appropriate strategy to protect against SQL injection attacks, and handle user input using various validation and error handling techniques  more...

Implementing Platform Security in C NET Applications To administer isolated storage protection, determine how application isolation, security namespaces, and role-based security are implemented in the .NET development environment, and create and configure ACLs and DACLs  more...

Manager s Performance Guide - Team Conflict Skills There is little doubt that today's organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations' training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance.  more...

Introducing Security Best Practices in VB NET Applications To determine best practices for securing the .NET Framework, identify how to secure communications for distributed applications, recognize key defensive coding techniques, and specify how best to minimize the security threats associated with untrusted users  more...

Implementing Security for SQL in VB NET Applications To determine how to secure SQL connections, select the most appropriate strategy to protect against SQL injection attacks, and handle user input using various validation and error handling techniques  more...

Implementing Platform Security in VB NET Applications To administer isolated storage protection, determine how application isolation, security namespaces, and role-based security are implemented in the .NET development environment, and create and configure ACLs and DACLs  more...

Hiring Temporary Contingent Employees Have you been in a situation where you needed more people to perform short-term or seasonal jobs? Have you ever needed specific expertise or specialized skills to achieve an organizational goal? Perhaps you need to hire temporary employees. This course will help you determine whether to hire temporary employees or nonemployees (independent contractors). You will discover many important factors  more...

Developing Career Plans for Your Technical Professionals Why should you be interested in career development for the technical professionals you supervise? Because it's good for them, good for your company, and good for you. One of your major challenges as a manager of technical people is retaining them. And you may also need to recruit technical people to fill higher-level positions in your company. This course will help you use career development as a  more...

Management Development for Technical Professionals ...he traits and skills you currently possess. Then you will determine which skills need enhancement and which skills require development. Various avenues for development will be presented ranging from on-line personality inventories to classes in the development of management skills. With this preparation, you will create an action plan to realize your development program. Next, you will create  more...

Managing the Creative Elements of Brands ...ith the perfect name and logo. This course enables you to determine if a jingle, slogan, or fictional character may be necessary to animate your brand. Finally, disclosing the secrets of designing eye-catching packaging and legally protecting your brands through copyrights, patents, and trademarks will round out this course. Replete with real-life examples of brands that work and some that have  more...

Promoting Your Brand to Consumers ...ich is right for you and your company's brand? How do you determine this? This course begins with the primary tools of the trade: advertising, personal selling, public relations, and promotions. Your next step is utilizing specialized marketing tools like co-branding, ingredient branding, sponsorship, and licensing. And finally, you learn how to devise a communication program that best fits  more...

Measuring Project Outsourcing Success To assess the tangible and intangible performance of an outsourcing partnership and determine when to terminate the relationship  more...

Implementing a Succession Plan Simulation Ulema Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The Ulema Reports Group (URG), a wholly owned subsidiary of Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order  more...

QoS Best Practices To implement traffic-classification best practices, given a scenario, and to determine how to plan the implementation of end-to-end quality of service (QoS)  more...

Lean Value ...rocesses, conducting customer surveys, and used audits to determine what customers want. Yet, according to lean thinkers these techniques don't go far enough. They still departmentalize the value concept. Lean experts propose a more holistic view of value that stretches beyond organizational boundaries and stream from manufacturer to supplier to producer. This course explores this value  more...

Globalization and Your Company This course will help you decide if globalization really makes sense for your product or service. You'll learn about the challenges of taking a product or service global, and ways to determine global readiness. You'll also explore business approaches for globalization, including the development of foreign operations.  more...

The Life Cycle of an IT Project Did you know that your information technology (IT) project becomes more vulnerable as it goes through the various stages of development? That's because during each stage of development the project becomes more complex, increasing the chances of something going wrong. Incorporating a structured framework for developing IT projects, also known as a life cycle, enables your corporation to implement  more...

Estimating the IT Project Work Effort Have you ever managed an IT project that failed to make a delivery date? Have you ever created a work schedule where the due dates for project completion were way off the mark? One way to solve these common problems is to develop accurate work estimates for your next IT project. In this course, you will learn methods to calculate work estimates, and how to determine which work estimating method  more...

Configuring Basic and Complex Route Plans To configure basic and complex route plans in Cisco CallManager featuring hunt groups with final forwarding and call coverage and to determine the outcomes for calls placed in call hunting and call forwarding scenarios.  more...

QoS Best Practices To implement traffic-classification best practices, given a scenario, and to determine how to plan the implementation of end-to-end quality of service (QoS)  more...

QoS Best Practices To implement traffic-classification best practices, given a scenario, and to determine how to plan the implementation of end-to-end quality of service (QoS)  more...

Cisco IP Addressing Design Concepts To determine the factors influencing the design of IP addressing and identify the necessary guidelines for building an efficient IP addressing solution  more...

Check Point NGX Authentication and LDAP User Management To determine and configure authentication schemes, integrate LDAP with Check Point NGX and SmartDirectory with Microsoft Active Directory  more...

Contracts in Commercial Transactions ...usiness practices. This course introduces the laws, which determine whether such agreements are legally binding and enforceable by the courts. To begin, this course explains the legal requirements for contracts and their different legal classifications. In order to make effective business decisions, managers must clearly understand when they are forming an enforceable contract and when they are  more...

Lawsuits and Negotiations This course discusses the legal process of litigation and other out-of-court negotiations that are used to settle business disputes. In addition, this course treats the decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and  more...

Defining Emotional Intelligence ...determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often determine  more...

Available Presentation Resources ...to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be able to use PowerPoint and other software packages appropriately, with a clear idea of what they can do. Some presenters are afraid of questions from the audience because they seem to represent a loss of control. This  more...

Sales Skills The Fundamentals ...es strategy on common sales myths. Determine your motivation for becoming a salesperson. Ask specific questions to understand people's decision-making practices. Simulation Overview: In this simulation, you will meet with Jack Sullivan, one of Icon's Regional Sales Vice Presidents, to discuss the  more...

Sales Skills Overcoming Obstacles ...ating, focused, and flexible. Determine a client's true objections. Use interpersonal and leadership skills to respond to objections. Audience Individuals who want to learn how to deliver a sales presentation in an effective manner and overcome clients' objections. Deployment Options e-Learning Accreditation NASBA credits:  more...

Sales Skills Gaining Customer Commitment ...eds. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In addition, you will learn what to do if your product or service does not satisfy a client's key issues, how to manage a client's anxiety during the sales process, and how to prepare for negotiations.  more...

Sales Skills Effectively Closing a Sale ...tion on a client's key issues. Determine why a client is not ready to buy. Ask closing questions. Follow-up with clients. Use three common closing techniques. Audience Individuals who want to learn appropriate approaches to closing sales. Deployment Options e-Learning  more...

Brand Management Branding on the Web ...his program, you will be able to develop an online brand, determine appropriate situations for creating secondary brands, and introduce a brand on the Internet. Learn To Identify the steps for branding on the Internet. Select the steps for creating a secondary brand on the Internet. Evaluate proposed Web  more...

Consulting Skills Building Consulting Relationships ...Skills: Building Consulting Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine the  more...

Essentials of Business Law The Legal Environment ... of how torts affect business. Determine company liability. Demonstrate an understanding of liability issues. Audience Managers, supervisors, or team leaders who want to gain a basic knowledge of Business Law and how to apply it in a working business environment. Deployment Options e-Learning Accreditation NASBA credits: 3  more...

Strategic Management Developing a Successful Process ...l. Identify the characteristics to determine when to hire a professional consultant. Simulation Overview: In this simulation, you will meet with your strategic planning team to address any final concerns about your strategic marketing plan for Icon before taking it to James Cahill, Icon's President, and Roger McAlister, Icon's  more...

Visual InterDev 6 0 Planning a Web Application ...ements of a Web application. Identify the guidelines to determine the requirements related to human factors. Identify the guidelines to test the feasibility of a technical architecture. Identify the factors that impact the performance requirements of a Web application. Identify the requirements that have an impact on the network bandwidth of a Web site. Identify the response time  more...

NetWare 5 Administration - Part 3 ...ights. Set an IRF to block the inheritance of rights. Determine the effective rights for an object in a given scenario. Display the effective rights of a user by using NetWare Administrator. Identify the guidelines for planning file system rights. Specify the directory and file attributes to be assigned in a given scenario. Set directory and file attributes by using NetWare  more...

Lotus Notes R5 Collecting and Organizing Information ...nt for a database by using the Open Database dialog box. Determine the access level for a database by using the status bar. Arrange database icons on the workspace. Navigate the contents of a database by using panes. Locate specific documents in a database by using database views. Selectively delete multiple documents. Scan a database to display all unread documents. Identify the  more...

Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure ...s in Active Directory. Identify the characteristics that determine the selection of group scopes in Active Directory. Create a group in Active Directory. Modify an existing group. Identify the features of publishing resources in Active Directory. Publish a shared folder in Active Directory. Publish a shared printer in Active Directory. Identify the characteristics of the global catalog.  more...

Networking Technologies Series TCP IP Protocols ...m's passage on the network. Identify the resources that determine the performance of the IP. Match the different environments with the TCP/IP software supported by them. Identify the features of the Internet Control Message Protocol (ICMP). Match the ICMP query messages with their purpose. Match the various fields in the ICMP message format with their features. Sequence the steps  more...

Oracle SQL and SQL Plus Advanced SELECT Statements ... IF-THEN-ELSE logic within a query. Write a function to determine the position of a substring within a string. Write a SUBSTR function to extract a substring from within a string. Write a function to substitute a substring in a string. Write a function to pad a given character string. Write the function to trim a given character string. Unit 5: Hierarchical Queries Duration:  more...

Oracle SQL Tuning Tuning SQL and the Optimizer ... with the transformation made to them by the optimizer. Determine whether a given condition has good or bad selectivity. Determine the type of selectivity that a given condition with bind variable will have. Identify the steps used by the optimizer in rule-based optimization. Identify the benefits of cost-based optimization. Identify the steps used by the optimizer in cost-based  more...

Oracle Form Builder Writing and Debugging Code ...he benefits of writing flexible code. Write the code to determine which block should have the input focus by using system variables in the code. Write the code to perform an action based on the status of the current block by using system variables in the code. Write the code to obtain information about the current application by using the GET_APPLICATION_PROPERTY built-in. Write the  more...

Oracle8 Database Administration - Create Databases ... limit the number of online redo log files with what they determine. Identify the situations in which a log switch occurs. Force a log switch by using Oracle Backup Manager. Identify the activities that are performed during a checkpoint. Force a checkpoint by using Oracle Backup Manager. Identify the functions of the initialization parameters that can be set to control database  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...with their respective definitions. Perform the steps to determine the percentage of parse calls that find a cursor to share using GETHITRATIO column of the V$LIBRARYCACHE view Perform the steps to determine the reloads-to-pins ratio from the V$LIBRARYCACHE view. Identify the steps used to size the Library Cache. Perform the steps to compute the amount of sharable memory that has been  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...plement tuning recommendations. L earn To: Determine an appropriate block size, optimize space usage within blocks, detect and resolve row migration and monitor and tune indexes. Identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. Reconfigure  more...

Oracle Form Builder R6 Writing and Debugging Code ...the benefits of writing flexible code. Write the code to determine the block that should have the input focus by using system variables in the code. Write the code to perform an action based on the status of the current block by using system variables in the code. Write the code to retrieve information about the current application by using the GET_APPLICATION_PROPERTY built-in. Write the  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 ...HCP. Identify the requirements for implementing DHCP. Determine the network adapter card address from the DHCP server. Install the DHCP Server Service on the DHCP server. Create a DHCP scope that consists of one IP addrss with an assigned lease time of one day. Configure a DHCP scope option that automatically assigns a default gateway address to DHCP clients. Add a reservation for a  more...

Visual InterDev 6 0 Planning a Web Application ...ements of a Web application. Identify the guidelines to determine the requirements related to human factors. Identify the guidelines to test the feasibility of a technical architecture. Identify the factors that impact the performance requirements of a Web application. Identify the requirements that have an impact on the network bandwidth of a Web site. Identify the response time  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 2 ...in designing a data warehouse. Identify the factors that determine the frequency with which a data warehouse is refreshed. Identify the factors that determine the frequency with which a data warehouse is archived. Identify the factors that need to be considered to filter data in a data warehouse. Identify the features of the architectural approaches for data warehouse design. Identify the  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 ...yzer. Use the tools available in Content Analyzer to determine the cause of some common problems. Configure log settings that enable the importing of log files through Usage Import. Manage distributed transactions by using Microsoft Transaction Server. Monitor and fine-tune the performance of IIS by using the Windows NT and IIS monitoring tools. C ontent Emphasis  more...

NetWare 5 Administration - Part 3 ...ights. Set an IRF to block the inheritance of rights. Determine the effective rights for an object in a given scenario. Display the effective rights of a user by using NetWare Administrator. Identify the guidelines for planning file system rights. Specify the directory and file attributes to be assigned in a given scenario. Set directory and file attributes by using NetWare  more...

NDS Design and Implementation Part 1 ...esign theory, designing an NDS tree, the skills needed to determine an NDS partition and replication strategy, and the skills necessary to create a time synchronization strategy. L earn To: Identify Novell Directory Service (NDS) design theories. Identify the concepts associated with implementing the design of an NDS tree. Determine an NDS partition and replication strategy.  more...

NetWare Service and Support Upgrade - Part 4 .... Identify the sequence of the troubleshooting steps to determine the workstation that is affected by NDPS printing problems. Identify the sequence of troubleshooting steps to determine the platform when NDPS printing problems affect only one workstation. Identify the sequence of the troubleshooting steps to isolate the NDPS printing problems that affect a Windows workstation. Identify  more...

NetWare Service and Support Upgrade - Part 5 ...- 3 Hour(s) Match the trend graphs that are used to determine a baseline of network performance with their functions. Identify the alarm thresholds settings for LANalyzer for Windows (LZFW) that confirm to the guidelines suggested by Novell. Identify the causes for the errors that are reported by the LANalyzer alarms. Sequence the steps to be performed for analyzing an excessive  more...

CompTIA Server 2005 Server Maintenance Security ...res that ensure safety from fire and flood. Unit 3: Determine and Troubleshoot Problems Identify the key aspects of isolating a problem. Identify the key aspects of determining a problem. Identify the key aspects of identifying problems using senses. Identify the key aspects of troubleshooting hardware components. Identify the key aspects of troubleshooting software  more...

Oracle8i Performance Tuning Managing Memory Disk I O ...sizes of all SGA structures by using the V$SGASTAT view. Determine the percentage of parse calls that find a cursor to share by using the GETHITRATIO column of the V$LIBRARYCACHE view. Determine the reloads-to-pins ratio by using the V$LIBRARYCACHE view. Compute the amount of sharable memory that has been used by using the V$SQLAREA view. Keep a large object in memory by using the KEEP  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...nd implement tuning recommendations. L earn To: Determine the appropriate data block size. Optimize space usage within blocks. Detect and resolve row migration. Monitor and tune indexes. Recognize, diagnose, and resolve performance problems associated with sorts. Recognize, diagnose, and resolve performance problems associated with rollback segments. Define levels of  more...

Oracle8i Network Administration Net8 Architecture Strategy ...ver and Connection Manager. The different methods used to determine network problems and the security risks are also presented. Utilities such as logging, tracing, and Trace Assistant will be covered. Finally, the security solutions of the Advanced Security Option (ASO) such as encryption and check summing are explained in detail, along with various other security solutions will be covered in  more...

Oracle8i Network Administration Net8 Additional Config Troubleshooting ...ver and Connection Manager. The different methods used to determine network problems and the security risks are also presented. Utilities such as logging, tracing, and Trace Assistant will be covered. Finally, the security solutions of the Advanced Networking Option (ANO) such as encryption and check summing are explained in detail, along with various other security solutions will be covered in  more...

International Business Essentials Conducting Business in Europe ...nsuring an effective meeting or presentation in France. Determine inappropriate topics of conversation in Great Britain. Follow guidelines for ensuring an effective meeting, negotiation, or presentation in Great Britain. Audience: Managers and supervisors who want to learn specific business protocol for Germany, France, and great Britain. Deployment: e-Learning Accreditation  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config Course Overview This is the second course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to configure the Microsoft Windows 2000 environment; configure and manage storage devices, file systems, and  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...Panel. Identify the diagnostic steps that can be used to determine the cause of a display problem. Identify the uses of Windows Installer. Identify the functions of the components of the Windows Installer technology. Install an application from a network by using Control Panel. Install a Windows 2000 component by using Control Panel. Identify the best practices for using Windows  more...

Windows 2000 Installation Config Admin --Part 4 Enterprise Admin ...Panel. Identify the diagnostic steps that can be used to determine the cause of a display problem. Identify the uses of Windows Installer. Identify the functions of the components of the Windows Installer technology. Install an application from a network by using Control Panel. Install a Windows 2000 component by using Control Panel. Identify the best practices for using Windows  more...

Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure ...s in Active Directory. Identify the characteristics that determine the selection of group scopes in Active Directory. Create a group in Active Directory. Modify an existing group. Identify the features of publishing resources in Active Directory. Publish a shared folder in Active Directory. Publish a shared printer in Active Directory. Identify the characteristics of the global catalog.  more...

GroupWise 5 5 Admin Part 2--Clients Post Offices ...ftware. Identify the locations that the client checks to determine how the client will connect to the POA. Grant NDS and file system rights using the GroupWise Administrator. Verify that a user has an assigned IP address using Windows 95. Identify the functions of the Imaging and Workflow GroupWise components. Select the necessary options when installing the GroupWise client. Access the  more...

Oracle PL SQL Procedures Functions Packages 61114 Course Overview This course is the second in a series of three titles. It introduces the learner to the basics of PL/SQL subprograms. This course covers the building and invoking of procedures and functions. Additionally, this course introduces the basics of creating and using packages. L earn To: Identify the types and components of a subprogram. Create a subprogram. Create  more...

IBM DB2 Universal Database V6 1--Fundamentals ... of a trigger. Analyze data modification instructions to determine whether DB2 applies referential constraints given referential constraint definitions. Unit 3: Basic Structured Query Language Usage Duration: 2 Hour(s) Display data using a SELECT statement. Specify rows to be retrieved from a table given certain requirements. Apply DB2 functions to groups within a table for a  more...

IBM DB2 Universal Database V6 1--Fundamentals ... of a trigger. Analyze data modification instructions to determine whether DB2 applies referential constraints given referential constraint definitions. Unit 3: Basic Structured Query Language Usage Duration: 2 Hour(s) Display data using a SELECT statement. Specify rows to be retrieved from a table given certain requirements. Apply DB2 functions to groups within a table for a  more...

CIW E-Commerce Designer Part 1 Foundations Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce Designer foundations. The instruction can be divided into three main parts: E-Commerce Foundations, B2B Frameworks and Law and the Internet. Learn To Identify the factors that drive  more...

CIW E-Commerce Designer Part 2 Product Marketing ...identify customer needs, monitor customer usage patterns, determine order processes and service after sales, and consider how e-business solutions can increase sales. Candidates include system administrators, application developers, and other network designers. The prerequisite for this course is that students must have CIW Foundations certification or equivalent experience. Students must also  more...

CIW E-Commerce Designer Part 3 Site Usability Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site usability. The instruction can be divided into three main parts: Site Usability, Consumer Service Methods, and Site Management. Learn To Identify the reasons for considering usability in  more...

CIW E-Commerce Designer Part 4 Site Implementation Course Overview The aim of this course is to help prepare students for the CIW: E-Commerce Designer exam. This course presents students with both theoretical and practical instruction on E-Commerce site implementation. The instruction can be divided into two main parts: Site Creation Methods and Site Development. Learn To Identify the features of independent online storefront creation  more...

Self Development Motivating Yourself to Perform ...rations for the exhibit are behind schedule, and you must determine why you are not completing your assigned tasks on time. During your conversation, you must help each other overcome procrastination, so you can get the exhibit ready on schedule. Unit 3: Applying Self-Discipline (0.5 - 1 hour) Identify the benefits of self-discipline. Select  more...

Advanced Project Leadership Bringing Home the Value ...ent value for a project. Interpret net present value to determine project viability. Calculate the return on investment for a project. Interpret return on investment to judge the project payback period. Identify key concepts of earned value management. Calculate deviations and efficiency indexes for an ongoing project. Interpret earned value management systems to judge project  more...

Advanced Project Leadership Organization Strategy Business Needs ...anization types. You will acquire the skills necessary to determine company strategy and the process to use that knowledge to determine whether or not the project supports company strategy. Lastly, you will learn what questions to use when preparing a Project Charter that is consistent with company strategy. Learn To: Identify the different types of organizations. Identify major  more...

Time Management Developing a Plan ...helps students understand time management by helping them determine how they currently spend time, offering ways for them to spend time more efficiently. The program covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects the use of time on a daily basis.  more...

Oracle9i Database Admin Manage Storage Structures Course Overview The Oracle 9i Database Administration: Manage Storage Structures course is the third in a five-part series covering the database administration strategies and procedures provided in Oracle9i. In this course, participants learn the concepts associated with storage structure components. In addition, this course teaches users the procedures for managing segment free space, undo  more...

Career Development Professional Networking ...dentials for a mentor and a coach. Determine necessary credentials for a mentor and a coach. Identify steps of the process for choosing a mentor or coach. Complete steps of the process for choosing a mentor or coach. Identify steps of the process for finding a sponsor. Determine  more...

Oracle9i Performance Tuning Optimizing Sorts Minimizing Contention ...e Oracle shared server. o Query a dispatcher process to determine the process status using the V$DISPATCHER view. Audience The intended audience for this course includes database administrators and application developers, regardless of role or experience level. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits  more...

SAP R 3 v4 6 CO Cost Center Acct Master Data ... R/3 4.6 CO Cost Center Accounting Master data is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System  more...

Windows Server 2003 Planning Active Directory Part 3 ... To identify the MMC snap-ins used to determine the operations master roles. To identify key aspects for transferring operations master roles. To sequence the steps in the Active Directory data modification process. To match the Active Directory database and log files with their descriptions.  more...

Commerce Server 2000 Design Impl Part 1 Intro ...e packaging, and Commerce Server Manager. Learn To: o Determine the architecture of a Web site by using established guidelines. o Identify performance requirements of a Web site by using established guidelines. o Identify capacity requirements of a Web site by using established guidelines. o Identify features of a business-to-consumer (B2C) Web site. o Identify the processes of the  more...

Organizational Skills Managing Information ...ll learn how managing information benefits organizations, determine what causes information overload, and identify your main goal when managing information. Unit 2: The INFO Process (0.5 - 1 hour) Understand how the INFO Process helps you manage information. Note appropriate information on your information chart. Focus  more...

Organizational Skills Time Management ...while addressing the needs of several employees. You must determine which issues are most important to address at any given time. Unit 3: Coordinating Time with Others (0.5 - 1 hour) Recognize the importance of clear communication. Manage office visitors effectively. Overcome conversational objections.  more...

Stress Management Fundamentals for Employees ...ognize the stages of stress. Identify the factors that determine whether stress is positive or negative. Identify the types of stress. Recognize the process for managing stress. Unit 2: Identifying Stress Sources Recognize sources of job-related stress. Identify guidelines for strengthening workplace relationships. Recognize sources of personal stress. Identify  more...

SAP R 3 4 6 CO Cost Center Acct Organization Basic Settings ...ter Accounting Organization and Basic Settings is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals of the Controlling Module, with particular focus on the customizing features and master data that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o Starting the System  more...

SAP R 3 4 6 CO Cost Center Acct Settings for Periodical Proc ... Accounting Settings for Periodical Processing is used to determine where costs occur within an organization and to assign costs to cost centers. You will learn the fundamentals focus on the customizing features as initial setups, how to post within Cost Centers, allocations and reports that are used in R/3 for internal accounting tasks. Learn To: o Getting Started with SAP R/3 4.6. o  more...

Creativity Innovation Increasing Personal Creativity ...n. Choose characteristics that can determine whether you are adventurous. Determine whether you are adventurous. Use ways to be more adventurous to reach a decision. Simulation Overview: In this simulation, you will be meeting with Elizabeth Thomas, Icon's Trade Show Coordinator.  more...

Creativity Innovation Fostering a Ceative Environment ...duals. Identify the factors to determine the best creative individuals for a company. Practice using the factors that will encourage retention of creative employees. Demonstrate an understanding of the creativity audit. Follow the process for assigning creative tasks. Audience This  more...

Creativity Innovation Promoting Team Creativity ...ing Team Sessions (0.5 - 1 hour) Determine the most effective leader for a creative session. Follow the steps for conducting a creative session. Identify individuals who might hinder creative sessions. Manage an individual who might hinder creative sessions. Recognize factors  more...

Systems Analysis Using Client Server Model Part 2 Object Tech ...y characteristics of an object. o Identify factors that determine objects in the data perspective. o Identify factors that determine objects in the functional perspective. o Identify factors that determine objects in the behavioral perspective. o Identify coupling guidelines to consider when designing an object-oriented system. o Identify cohesion guidelines to consider when designing  more...

Business Finance Time Value of Money Business Finance: Time Value of Money offers the student an overview of the information required to calculate the future and present values of individual cash flows, ordinary annuities, annuities due, perpetuities, and investments with uneven cash flows. The program also covers how to calculate interest rates and maturity dates, establish an amortization table, and calculate payments on amortized  more...

Understanding Wireless Sol Part 1 Wireless Fund WPANs ...r features. Identify factors that determine the effectiveness of radio signal transmission. Identify features of radio channels. Distinguish between Radio Frequency (RF) and digital bandwidth. Distinguish between the Frequency Hopping Spread Spectrum (FHSS) and the Direct Sequence Spread Spectrum  more...

Business Finance Valuation of Stocks Bonds ...th both stocks and bonds. Today, she is going to help you determine the strengths and weaknesses of your understanding of bonds. She will ask you a series of questions relating to the different types of bonds, the advantages and disadvantages of those bonds, and bond characteristics. Unit 2: Stocks (0.5 - 1 hour) • Differentiate among the types of stocks.  more...

Financial Statements Analyzing Cash Flows .... • Use capital appreciation to determine the change in a stock's value. • Define earnings per share. • List ways a company's financial statements can impact the value of its stock. • Simulation Overview: • In this simulation, you will meet with Nancy Hurst, one of  more...

Budgeting Capital Budgeting ...ds for discounting cash flows, and how discount rates are determined. This program includes a process for assembling a capital budget and one for justifying a capital budget. Additionally, the program outlines how capital budgets are evaluated and approved. Learn To Provided a scenario, correctly identify the capital budgeting decision being made.  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...ely apply the LISTEN process of Emotional Intelligence to determine both the cause of the problem and an appropriate course of action. Unit 2: Emotional Intelligence and Teams (0.5 - 1 hour) Identify different types of intelligence. Identify ways to solve internal problems. Apply the LISTEN process in a team setting.  more...

Effective Presentations Planning a Presentation ...sentation: Planning a Presentation, you will learn how to determine realistic presentation objectives, how to analyze your audience, and how to use supporting materials effectively. In addition, you will learn how to organize your presentation clearly and successfully incorporate visual aids into your presentation. Learn To Identify the six common types of  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ...zational Cultures (0.5 - 1 hour) Determine the nature of an organization's culture. Identify dimensions of an organizational culture. Recognize dimensions of an organizational culture. Identify characteristics of a positive organizational culture. Recognize characteristics of a  more...

Communicating w Difficult People Communicating with Your Manager ...es. If needed, you will then meet with other employees to determine whether Robert is exhibiting difficult behavior or periodic irritability. Unit 2: Interacting with a Difficult Manager (0.5 - 1 hour) Identify options for coping with a difficult manager. Identify proper guidelines to interact with each difficult personality type.  more...

Excellence in Service Creating an Exceptional Service Environment ...Service (0.5 hours) Identify questions that can help determine customer service Strengths. Identify questions that can help determine customer service. Identify ways to build a customer service infrastructure. Identify indicators that you need to spend more time on the front line. Unit 3: Managers as Role Models (1 hour) Identify the components of the SERVE acronym. Identify  more...

Excellence in Service Establishing Service Standards In Excellence in Service: Establishing Service Standards, you will learn how to identify customer expectations by evaluating the criteria customers use to assess the quality of your company's service. You will learn how to set, develop, and implement service standards. You will also understand the importance of surveying customers and incorporating their feedback into service standards. Finally,  more...

Call Center Mgt Managing an Inbound Call Center ...y the call center managers' typical responsibilities, and determine the necessary technologies needed to best serve the company's customers. Learn To Select the functions of a call center. Identify the functions of an inbound call center agent. Provide consultation to a company that wants to establish a  more...

Call Center Mgt Measuring Quality Performance ...mers. Select the five factors that determine why customers hang up. Identify the steps of the customer resource management process. Choose methods for managing call volume. Apply methods for managing call volume. Identify guidelines for establishing and maintaining a virtual  more...

Implementing Wireless LANs Part 1 Concepts Technologies ...r features. Identify factors that determine the effectiveness of radio signal transmission. Identify key features of the spread spectrum radio technique. Identify features of the Frequency Hopping Spread Spectrum (FHSS). Identify features of the Direct Sequence Spread Spectrum (DSSS).  more...

Sexual Harassment What Employees Should Know ...assment. Identify the factors that determine whether behavior constitutes sexual harassment. Identify the factors that contribute to the determination of whether behavior is sexual harassment. Identify how ''unreasonable'' behavior is determined. Identify situations that are usually considered ''severe  more...

Implementing Wireless LANs Part 4 Site Design Installation ... cells. Sequence the steps used to determine required Radio Frequency (RF) coverage. Identify guidelines for producing cell documentation. Identify effects of building materials on Radio Frequency (RF) signal range. Identify aspects of firewalls and risers to consider during a site survey.  more...

Recruiting Retention Staffing Your Organization ...iption as a tool for the employment process that can help determine how a company identifies candidates, decides on a job source, and advertises job openings. In addition, the program defines and outlines ways to comply with the many employment laws impacting the entire employment process. Learn To Use the five steps for creating a human resource plan.  more...

Recruiting Retention Keeping Your Good Employees Recruiting and Retention: Keeping Your Good Employees offers the student an overview of organizational facets that affect employee retention. The program explains the process for leading employees through orientation. The program also covers steps for conducting feedback sessions and coaching. Learn To Identify organizational facets that affect employee retention.  more...

Exit Interviewing Skills Preparing for an Exit Interview ...ifferent types of exit interviews. Determine the best type of exit interview. Simulation Overview: Over the past 36 months, Icon's San Francisco Computing Hardware and Software Division has been experiencing an increasing employee turnover rate. It is now up to 17 percent, and upper management has created a task force to find  more...