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From Serebra Learning Corporation
Coping with Stress Series: Your Attitude to Stress on-line e-learning cbt (computer based)study at homeweb-based,online cbt,cd People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. We all need a certain degree of pressure, and pressure can have positive effects - deadlines, confrontations, competition - all add depth and colour to our lives. But they can also lead to stress. But you can control your reaction. How you perceive  more...
Field Sales Foundations on-line e-learning cbt (computer based) Many field sales representatives are set loose on their assigned territories armed only with a few sales tips and some information about the products and services they're selling. This course builds the foundation for a strategy that changes the customer's perception of the salesperson from a mere vendor to a consultant and true business resource. Field Sales Foundations introduces you to the  more...
Telecommunications Industry Overview Version 1 on-line e-learning cbt (computer based) Connecting the world, the telecommunications industry stands as one of the most essential elements of the business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of  more...
Managing a Project on-line e-learning cbt (computer based) The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the  more...
The Execution Process Group on-line e-learning cbt (computer based) Once you have completed initiating and planning for your program, it is time to take the steps necessary to execute the program. The Executing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling,  more...
The Foundations of Creativity and Innovation on-line e-learning cbt (computer based) What is creativity, and how does it affect the brain? Why is it that people often have many of their best ideas once they leave work, when performing the most mundane tasks? Is this a coincidence, or is there a particular reason for it? As more and more organizations encourage employees to propose creative and innovative ideas in the workplace, it's imperative that you understand the foundations  more...
Presenting to Succeed on-line e-learning cbt (computer based) There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a  more...
Presentation Resources Available to You on-line e-learning cbt (computer based) This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be  more...
Leadership Without Authority on-line e-learning cbt (computer based) Lily Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate  more...
Becoming a Manager on-line e-learning cbt (computer based) What does becoming a manager involve? What skills are needed to be a good one, and what will others expect of you? These are all natural questions for anyone who is about to become a manager, or who has recently been promoted. Moving into a first management role represents possibly one of the biggest changes in your working life. The transition from player to manager is an exciting, but  more...
Managing Cross-Functions on-line e-learning cbt (computer based) Today, managers need to address the complex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of  more...
Experimenting for Process Improvement on-line e-learning cbt (computer based) ...ve breakthrough improvements, however, it is necessary to determine how multiple interacting factors impact response. This course introduces the sophisticated statistical tools used to optimize performance during the Improve phase. You will learn about Response Surface Methodology (RSM) and how it is used to model the impact of interacting factors on response. Evolutionary Operations, Central  more...
Building a Quality Management System on-line e-learning cbt (computer based) This course introduces the Quality Management System (QMS) model which is a conceptual framework for the ISO 9001:2000 standard requirements. The QMS model emphasizes ISO 9001:2000's new focus on a process approach to quality, continual improvement, and customer satisfaction. In addition, this course describes the important role that documentation plays in building a quality management system and  more...
C 2005 Serialization and I O on-line e-learning cbt (computer based) To serialize and deserialize objects for storage and manipulation, use I/O classes to manage data streams and files, and analyze how application performance can be enhanced using serialization and I/O Employees, consultants, and students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536)  more...
C 2005 Customized Programming on-line e-learning cbt (computer based) To enable compatibility between COM and C# 2005, use reflection to call classes and data types, and customize a C# 2005 application for graphics, text, globalization, and e-mail Employees, consultants, and students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536)  more...
C 2005 Threading Service Processing and Application Domains on-line e-learning cbt (computer based) To recognize how threading, service processing, and application domains facilitate background system operations, and to implement them in Visual Basic applications Employees, consultants, and students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536)  more...
C 2005 Diagnostics and Management on-line e-learning cbt (computer based) To manage application configuration and the custom installation of components, event logs, system processes and information, and use debugging and tracing to measure application performance Employees, consultants, and students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536)  more...
Visual Basic 2005 Serialization and I O on-line e-learning cbt (computer based) To serialize and deserialize objects for storage and manipulation, use I/O classes to manage data streams and files, and analyze how application performance can be enhanced using serialization and I/O Employees, Consultants, and Students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536)  more...
Visual Basic 2005 Customized Programming on-line e-learning cbt (computer based) To enable compatibility between COM and Visual Basic 2005, use reflection to call classes and data types, and customize a Visual Basic 2005 application for graphics, text, globalization, and e-mail Employees, Consultants, and Students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536)  more...
Visual Basic 2005 Threading Service Processing and Application Domains on-line e-learning cbt (computer based) To recognize how threading, service processing, and application domains facilitate background system operations, and to implement them in Visual Basic applications Employees, Consultants, and Students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536)  more...
Visual Basic 2005 Diagnostics and Management on-line e-learning cbt (computer based) To manage application configuration and the custom installation of components, event logs, system processes and information, and use debugging and tracing to measure application performance Employees, Consultants, and Students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536)  more...
Web-application Deployment Optimization and Customization with C 2005 and ASP NET 2 0 on-line e-learning cbt (computer based) To deploy, optimize, and customize web applications Individuals who wish to use the .NET Framework 2.0 with Visual Studio 2005, C# 2005, and ASP.NET 2.0 to develop web-based client applications; individuals preparing for the Microsoft .NET Framework 2.0 Web-Based Client Development (70-528) exam  more...
Input Validation and Error Handling in VB NET on-line e-learning cbt (computer based) To demonstrate how to validate user input and error handling for a VB.NET Windows application Application developers with some experience in Visual Basic .NET who wish to become familiar with developing user services in the .NET Framework, especially those who wish to attain the Microsoft Certified Solution Developer (MCSD) or Microsoft Certified Application Developer (MCAD) for Microsoft .NET  more...
Exchange Server 2003 Planning for Active Directory and Designing a Messaging Infrastructure on-line e-learning cbt (computer based) To discuss how to plan and design Active Directoy integration, multiple forest deployment, general administration, and organization infrastructure in Exchange Server 2003 Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Exchange Server 2003; learners preparing for MCSE certification exams  more...
Exchange Server 2003 Designing Data Management and Fault Tolerance on-line e-learning cbt (computer based) To discuss how to design data management, fault tolerance, backup, and recovery in Exchange Server 2003 Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Exchange Server 2003; learners preparing for MCSE certification exams  more...
Laptop Components Peripherals and Networks on-line e-learning cbt (computer based) To understand the basic concepts of, and how to troubleshoot problems with, laptops, peripherals and networks connections The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field  more...
RFID Technology and Business Applications on-line e-learning cbt (computer based) To recognize the applications of RFID technology, how it operates, the function of the EPCglobal Network, and determine how to implement RFID in an organization based on business and deployment issues Managers, analysts and consultants who want a primer on how to evaluate, prototype and deploy RFID into their existing business systems; managers and people making business decisions regarding  more...
RFID Applications Management on-line e-learning cbt (computer based) To recognize how RFID technology can be used in various industries and analyze RFID applications management programs Managers, analysts and consultants who want a primer on how to evaluate, prototype and deploy RFID into their existing business systems; managers and people making business decisions regarding implementation of RFID technology  more...
Information Security and Risk Management on-line e-learning cbt (computer based) To identify the security requirements associated with identifying and protecting organizational information assets, perform the analysis techniques used in risk management, and recognize the responsibilities associated with different roles in an organization Mid-level and senior-level managers who are working toward or have already attained positions as CISOs, CSOs or Senior Security Engineers  more...
Extending Ethernet Networks on-line e-learning cbt (computer based) To describe the functions and operations of switched LANs and virtual LANs Individuals new to networking concepts and terminology; individuals preparing to take the Interconnecting Cisco Network Devices (ICND) learning path; anyone preparing for the Introduction to Cisco Networking Technologies (INTRO) exam, the Interconnecting Cisco Network Devices (ICND) exam, or the Cisco Certified Network  more...
Cisco ONT 1 0 Network Requirements and Introduction to VoIP on-line e-learning cbt (computer based) To recognize the converged network requirements within the Cisco conceptual network models, the basic principles of VoIP networks and conversion to them, call control mechanisms, and how voice is digitized for data transport Individuals preparing for the Cisco Certified Network Professional CCNP and the Cisco Certified Design Professional CCDP certifications; senior-level network support  more...
Cisco ONT 1 0 Supporting VoIP on-line e-learning cbt (computer based) To recognize how voice is encapsulated, bandwidth requirements and overhead, and how voice is implemented in an enterprise Individuals preparing for the Cisco Certified Network Professional CCNP and the Cisco Certified Design Professional CCDP certifications; senior-level network support professionals, network administrators, network engineers, network managers, systems managers, or network  more...
Oracle 11i E-Business Suite System Administration on-line e-learning cbt (computer based) To identify and in some cases perform key system-administration tasks in 11i E-Business Suite Technical consultants on Oracle 11i implementation projects; IT professionals requiring an overview of Oracle 11i E-Business Suite  more...
Oracle 11i E-Business Suite System Administration on-line e-learning cbt (computer based) To identify and in some cases perform key system-administration tasks in 11i E-Business Suite Technical consultants on Oracle 11i implementation projects; IT professionals requiring an overview of Oracle 11i E-Business Suite  more...
Recruiting and Retention: Staffing Your Organization on-line e-learning cbt (computer based) Recruiting and Retention: Staffing Your Organization offers the student an overview the benefits of forecasting human resource needs and using a job analysis to create a thorough job description. The program emphasizes the importance of the job description as a tool for the employment process that can help determine how a company identifies candidates decides on a job source and advertises job  more...
Time Management: Developing a Plan on-line e-learning cbt (computer based) ...helps students understand time management by helping them determine how they currently spend time offering ways for them to spend time more efficiently. The program covers how to evaluate the use of time how to identify goals and set priorities and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects the use of time on a daily basis.  more...
From 123-CBT Computer Based Training
GroupWise 5 5 Admin Part 2--Clients Post Offices on-line e-learning cbt (computer based)cd rom ...ftware. Identify the locations that the client checks to determine how the client will connect to the POA. Grant NDS and file system rights using the GroupWise Administrator. Verify that a user has an assigned IP address using Windows 95. Identify the functions of the Imaging and Workflow GroupWise components. Select the necessary options when installing the GroupWise client. Access the  more...
Oracle8 Performance Tuning Managing Memory and Disk I O on-line e-learning cbt (computer based)cd rom ...the correct stripe size. Perform the steps of a query to determine how many full table scans are taking place. Identify the reasons to set the DB_FILE_MULTIBLOCK_READ_COUNT parameter when tuning full table scans. Perform the steps of a query to find out the number of disk I/O per disk file using the V$FILESTAT query. Perform the steps to determine how well the I/O load is distributed across  more...
Time Management Developing a Plan on-line e-learning cbt (computer based)cd rom ...helps students understand time management by helping them determine how they currently spend time, offering ways for them to spend time more efficiently. The program covers how to evaluate the use of time, how to identify goals and set priorities, and how to develop an overall time management plan. The program focuses on the Pareto principle and how it affects the use of time on a daily basis.  more...
Recruiting Retention Staffing Your Organization on-line e-learning cbt (computer based)cd rom ...iption as a tool for the employment process that can help determine how a company identifies candidates, decides on a job source, and advertises job openings. In addition, the program defines and outlines ways to comply with the many employment laws impacting the entire employment process. Learn To Use the five steps for creating a human resource plan.  more...
Human Resource Law Equal Employment Opportunity Law on-line e-learning cbt (computer based)cd rom ...d be maintained. Given a scenario, determine how long employment records should be retained. Simulation Overview: In this simulation, you are a Human Resources Manager at Icon. Recently, Atlas Technologies, one of Icon's chief competitors, was sanctioned by the EEOC for their pre-employment testing practices. The EEOC  more...
Strategic Decision Making Preparing to Make Decisions on-line e-learning cbt (computer based)cd rom Strategic Decision Making: Preparing to Make Decisions offers the student an overview of how to plan, frame, and research decisions. The program details how to define your decisions and apply appropriate decisions frames. In addition, the program teaches the learner how to avoid the problems of overconfidence and how to deal with uncertainty in decision making. Learn To  more...
Business Problem Solving Problem Solving Fundamentals on-line e-learning cbt (computer based)cd rom ...t the organizational level. In addition, he will help you determine how best to understand a particular problem and the steps you need to take in order to solve it. Unit 2: The Effects of Problem Solving (0.5 - 1 hour) Identify the elements of an effective solution. Select an effective solution. Identify actions to avoid  more...
Employee Performance Resolving Conflict on-line e-learning cbt (computer based)cd rom ... Identify the sources of conflict. Determine how personalities affect a conflict situation. Meet each party's needs effectively. Select a course of action. Simulation Overview: In this simulation, two of your employees are responsible for establishing a new Consumer Support System.  more...
Advanced Project Mgmt Building Productive Stakeholder Relationships on-line e-learning cbt (computer based)cd rom ... Identify questions you can ask to determine how stakeholders define quality. Identify the guidelines for discussing costs of quality with stakeholders. Audience Project managers who are responsible for managing all aspects of a project from start to finish, for managing multiple projects, and for maximizing utilization of resources to  more...
Administrative Assistant Skills Understanding Basic Skills on-line e-learning cbt (computer based)cd rom ...w. First, you'll need to call Icon's Travel Department to determine how to plan the trip. Then, you'll need to speak with Marcus on the phone about his arrangements. Finally, you'll need to field phone calls pertaining to the tradeshow, as Barbara is out of the office for the rest of the afternoon and will not be taking any phone calls. Unit 2: Managing Office Supplies and Equipment (0.5 - 1  more...
Motivation Empowering to Increase Motivation on-line e-learning cbt (computer based)cd rom ...izational barriers to empowerment. Determine how to overcome organizational barriers to empowerment. Identify management barriers to empowerment. Select the ways managers can overcome barriers to empowerment. Determine how to overcome management barriers to empowerment. Identify  more...
From Training Link Education S.E.A
Certificate in Customer Service Excellence on-line e-learning cbt (computer based)study at home Aim: The aim of the course is to provide an understanding of methods which can be used to provide excellent service quality in any service organisation or environment. Target Audience: This programme is designed for people in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to set improve and maintain service  more...
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This page was last updated on sb5- 08/30/08 at 11:40:26