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From 123-CBT Computer Based Training
Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma

... stages of the process. Six Sigma teams are interested in determining whether this relationship or difference is due to random chance or if it is a true difference. If it is a real difference, Six Sigma teams like to determine if it has practical significance.
The goal of this course is to explore several of the hypothesis tests used in Six Sigma. The course covers the key steps for testing
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Hypothesis Tests for Variances Proportions ANOVA and Chi-Square in Six Sigma
Design of Experiments and Validation of Solutions in Six Sigma

... observing the effects on the response variable(s). After determining what and how much needs to be changed to meet the desired improvement, teams generate solution ideas to optimize the response, and then the ideas are tested, implemented, and validated. Later in the control stage, efforts are made to keep the improved processes, products, or services under statistical control and to retain
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Conducting Experiments and Analyzing Results in Six Sigma

... gains a deep understanding of these relationships. After determining what and how much needs to be changed to meet the desired improvement, teams generate solution ideas based on the best combination of input variables' settings to optimize the response, and then the ideas are tested, implemented, and validated. Later in the Control stage, efforts are made to keep the improved processes,
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Object-oriented Coding Best Practices

Object-oriented Coding Best Practices
To outline the best practices for defining and using classes, and determining how best to use inheritance or its alternatives
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Establishing Goals Roles and Guidelines

...he way in which a team is built is an important factor in determining team success. Leading a team quickly and smoothly into high performance mode requires the groundwork of setting team goals, identifying project tasks and assigning the right people to them, and defining the standards of team behavior to ensure team members work together so that team objectives are met. This course covers
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Planning Project Procurement

...e process of developing a procurement management plan and determining which procurement contract best suits the projects needs, which are both vital to ensuring a project manager is able to procure the products or services for project success. This course is aligned with A Guide to the Project Management Body of Knowledge (PMBOK Guide) - Fourth Edition, published by the Project Management
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Estimating Activity Resources and Durations

...and are required throughout the entire project lifecycle. Determining resource requirements is critical to successful project time management. The ability to estimate the duration of each project activity is equally essential. It is not enough to know what needs to be done and what resources are required. A project manager must know how much time it will take to complete each activity. This
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Problem Solving Determining and Building Your Strengths

...Determining and Building Your Strengths
Achieving your problem-solving goals typically involves applying problem-solving skills and tools through various steps in an established problem-solving process. Whatever you think of your current problem-solving skills, it is always possible to improve upon them, and even to develop new skills. To improve, you first need to assess your existing
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Problem Solving Digging Deeper

...w the application of a few tools greatly assists you when determining the root cause of a problem and the best solution. The course first discusses problem analysis, illustrates steps to follow when analyzing problems, and outlines the tools used for uncovering the root causes. It then describes how to use evaluation and analysis when choosing the best solution from the alternatives available,
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Business Analysis Enterprise Analysis

...g business needs and gaps, assessing capability gaps, and determining a solution approach. This course also provides an overview of defining solution scope and defining a business case for gathering data and being persuasive in arguments for a proposed solution. This course provides a foundational knowledge base of business analysis information so learners can effectively put principles to work
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Accident Investigation and Reporting

...ng process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are: differentiate between the three cause levels of accidents, recognize why an
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Conducting Coaching Sessions

Conducting Coaching Sessions
An important part of any coaching session is asking the right questions. When you do this, your coachees will be more focused, attentive, and proactive in finding their own solutions. But you need to know what questions to ask, and in what order. It helps to follow a structured approach that guides you from a broad understanding of what your coachee is trying to
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Creating a Plan

Creating a Plan
Getting and keeping your career on track takes careful planning. Those who wait for opportunities to come knocking may be left behind. Approaching your career proactively and being able to recognize opportunities to move ahead are key to smart career management. It starts with knowing yourself and what you want to do so that you can align your career moves with your goals.
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Planning Your Field Sales Approach

...ng Your Field Sales Approach provides practical tools for determining call and meeting objectives and developing appropriate openings for face-to-face selling situations. Included in the course are detailed descriptions of the six customer buying roles a field salesperson typically encounters and tips for working effectively with each. This course demonstrates how to generate effective account
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Effective Hiring Interviewing Simulation

...stablished criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Hiring and Interviewing Simulation serves to test the participant's ability to prepare and conduct an effective interview, handle manipulative candidates, and evaluate applicants. The Effective Hiring and Interviewing Simulation comprises five scenarios and is based on the
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Business Crisis Management Simulation

... on board the ship. Then, after clarifying the crisis and determining whether to activate the crisis management team, you'll need to manage the situation effectively. A significant part of this will involve communicating with the media about the situation. Your actions will largely determine whether Sunshine Cruise Lines can make a full recovery from the crisis. This simulation is based on the
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Business Performance and Financial Measures in Six Sigma

...urse explores how these financial measures are crucial in determining whether the potential returns of Six Sigma projects will outweigh the required investment. It provides practice in using the formulas associated with these measures, including revenue growth, market share, margin, cost-benefit analysis, return on investment (ROI), and net present value (NPV). This course is aligned with the
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Correlation and Regression Analysis in Six Sigma

... form, strength, and direction of their relationships. By determining their correlation coefficient, a linear relationship can be quantified and identified as positive, negative, or neutral. Then, using regression analysis, a model is developed to describe the relationship as a linear equation and then used for predictions and estimations. However, it is essential to analyze the uncertainty in
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Determining Application Compatibility for Windows 7

...Determining Application Compatibility for Windows 7 Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator
One of the main issues with upgrading client machines to a new operating system is ensuring that applications will still run without issues for the users. Microsoft enables administrators to use the Application Compatibility Toolkit to collect
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CompTIA Server 2009 Network Storage Troubleshooting

CompTIA Server 2009: Network & Storage Troubleshooting CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009
Almost everywhere you go, from large businesses to people's homes, networks are in place to facilitate the movement of data between computers and other devices, such as printers or the Internet. In addition to that, the vast amounts of data generated in today's computing
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Cisco Route 1 0 Implementing Path Control

...rding to their needs and gives you greater flexibility in determining traffic patterns and best routes. Sometimes, simple destination-based routing is not sufficient, so in these cases you may route packets based on source address, protocol type, or application type so that they can optimally shape traffic patterns. As an administrator, understanding the collection of tools, or set of commands,
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Application Access Delivery in MS Win Server 2008

...ethod to use for distribution of application packages, or determining the need for and type of an application management product to implement. This course covers the Windows Server 2008 Terminal Services role that offers remote desktop and application access, including the capabilities provided by TS Licensing, TS RemoteApp, TS Web Access, TS Gateway, and TS Session Broker role services. It
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Preparing to Interview

Preparing to Interview
Conducting effective interviews is as much an art as it is a science. You need to use your instinct and discernment, but solid preparation is equally important. Preparing properly helps you evaluate candidates accurately and fairly, helps to create a positive impression, and shows that you are professional. It can also help you avoid common errors such as talking too
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Public Speaking Strategies Preparing Effective Speeches

...teaches you how to prepare for public speaking, including determining your objective and audience profile, choosing your topic, and defining the theme of your speech. This course also covers best practices to follow when planning, researching, and writing your speech. These include identifying key points, looking at the topic from different perspectives, and structuring your speech into logical
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Customer Driven Process Improvement Identifying Customer Needs

... in any customer-driven process improvement initiative is determining customer requirements. This course describes a process for doing this. It explains how to define your customers in a way that focuses on which customer voices matter the most as an input to a process improvement initiative. It also describes how to gather high quality information about customers by using tools such as
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Customer Driven Process Improvement Implementing Maintaining Improvements

...ll enable a process to deliver what customers need. After determining customer requirements, measuring and analyzing current processes, and determining process problems and potential solutions, it's now time to take action. The energy that often accompanies this stage can make the planning, piloting, and troubleshooting of the implementation easier. This course describes how to channel that
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Organizational Structure Employee Behavior

Organizational Structure & Employee Behavior
The structure of an organization, including the complexity of the management hierarchy and the nature of the authority and reporting flow, can affect all aspects of employee interaction and overall behavior in the company. The organizational structure is the formal framework for communication and authority, and must be designed in a way that
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The Value of Peer Relationships

...terpersonal professional relationships play a key role in determining individual and organizational success. Because of this, they are an important influence on strategic decision making. The bond between peers is the most basic relationship element in any organization, and it can stunt efforts for success or stimulate efforts that flourish. The unique character of each relationship in an
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Writing for Technical Professionals Preparation Planning

Writing for Technical Professionals: Preparation & Planning
Being technically knowledgeable is a good start for anyone wishing to write about a particular technology. However, it is not a guarantee that what is written will achieve its ultimate goal. In fact, some of the greatest technical experts find it very challenging to write effectively on technical matters. While it is important to
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Analyzing Data in Excel 2007

Analyzing Data in Excel 2007 Microsoft
Excel 2007 provides powerful data analysis tools that enable you to explore large amounts of data and to make educated business decisions based on that data. With PivotTable reports you can interactively summarize data, making it easier to analyze and present the results. PivotChart reports provide a graphical view of PivotTable report data. Using Goal
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HR as Business Partner Managing Talent for Organizational Success

HR as Business Partner: Managing Talent for Organizational Success
An organization's talent is the key to its success, and HR is perfectly positioned to contribute to that success by optimizing the workforce and engaging employees to use their knowledge, skills, and abilities to support the organization's goals and objectives. This course covers ways in which transformational HR can direct
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Migrating Infrastructure to the Cloud

...d
This course explores the steps you should take in determining if your infrastructure has components that are suitable for a cloud solution. It discusses the Service Oriented Architecture (SOA) and grid computing, and highlights characteristics that make these infrastructures suitable or unsuitable for extension to the cloud. The course also explores the recommended step of analyzing
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From Online Training Directory
Choosing a Childcare Provider



Course description -- There are numerous options from which to choose a child care provider, and ita s important to find the one that meets your needs the best. This course has guidelines and tools for identifying the essential services that you should expect, determining the competence of the child care staff, matching a childa s needs with the providera s capabilities, and
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Choosing a Childcare Provider
Guardianship Decisions for Elderly Loved Ones



Course description -- Being designated as a guardian for an elderly or otherwise disabled loved one can be a daunting responsibility. This course will remove some of the apprehension and fear by providing specific directions for determining appropriate care alternatives, alerting you to pitfalls, giving you ideas for maintaining the loved onea s quality of life, and enlisting the support of
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Negotiating for the Sales Professional



Course description -- An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this
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Job-Seekers Workshop: 10 steps to a new beginning
...s Workshop The Employment Strategies Workshop begins with determining career requirements with a helpful worksheet, then explains how to find potential employers using the Net, networking and the direct approach; shows how to develop, personalize and target a resume (includes samples), write an effective cover letter (includes samples); talks about the best ways to contact employers, gives tips
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Manufacturing Statistics Personal Training Library
...pics include selecting and setting up SPC control charts, determining the best control charts formats to use for a given process, what different patterns of instability tell you about a process, a step-by-step tutorial for conducting process capability studies following QS-9000/AIAG guidelines, how to deal with process capability complications, and how to use z-tables. (2 Units; 2 Assessments;
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Six Sigma Black Belt Personal Training Library
...pics include selecting and setting up SPC control charts, determining the best control charts formats to use for a given process, what different patterns of instability tell you about a process, a step-by-step tutorial for conducting process capability studies following QS-9000/AIAG guidelines, how to deal with process capability complications, and how to use z-tables. (2 Units; 2 Assessments;
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Stack Sampling Methods 1-5
US-EPA Methods 1-5 are sampling methods developed for sampling of particulate emissions from stationary sources such as power plants and other industrial facilities. These methods appear in title 40, part 60 of the Code of Federal Regulations (referred to as 40 CFR 60). This course serves as an introduction to the methods and provides a basic understanding of the concepts, equipment, procedures
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Basics of Organizational Communication
...determining factor for success in the business world. This course is a must for those wishing to become effective communicators. Content Includes such topics as a verbal and non-verbal communication, persuasion, conflict and anger, and listening. User is given 1 year access to this course.
Organizational Communications Communication is the most important determining factor for success in the
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Technical Communication Industry Certificate - Mastery Level
...r review. You will focus on performing audience analyses, determining the purpose and structure for technical documents, utilizing visual and document design, and managing complex documentation projects. No prerequisites are required however those with industry experience should excel in this rigorous course of Certificate-Based study. Letter grades will be provided upon request at the end of
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Build Your Own BIZ - Bootstrap Marketing
This course will help you create a marketing plan and learn to promote your product effectively.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business
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From 123-CBT Computer Based Training
Coaching Performance
... coach Barry and find out what's really going on--perhaps determining that three weeks of training wasn't quite enough. Or perhaps discovering that Barry's mother died recently and he's struggling to concentrate. Or offering to find a mentor for Barry until the situation eases. Taking the time to evaluate a situation and making an action plan is part of the process of coaching for performance
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Coaching Performance
Surpassing the Competition
Who are you competing against? What are your competitors' capabilities? Competition plays a major role in corporate success. Failure to take into account your competition's strengths, weaknesses, capabilities, and strategies can leave your company vulnerable to unexpected competitive moves. This course presents you with the tools and methods for identifying competitors; collecting competitor
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Pricing and Profitability for Product Managers
A crucial aspect of a product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course,
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Analyzing Cash Flow Statements
Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement
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Managing and Maintaining Brand Equity
...rand awareness or by improving brand image. Then you will determining if your brand is avoiding the three major categories of branding pitfalls. Finally, you will use a RolePlay to negotiate a brand crisis using a comprehensive and effective three-step process. The second lesson of this course introduces you to the social, legal, and global domain of branding. It's up to you to steer your
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Writing the Marketing Plan Creative Strategy
You've completed the first part of your marketing plan. Now it's time to write about your marketing tactics. You'll discover just how to match your product with your target market, determining exactly what the competitive advantages of your particular product are. Then you'll explore the price-setting strategies that will help make your product a success.
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Improving Your Image
Lee Iacocca. Madeleine Albright. Colin Powell. Are these people who suffer from an image problem? Hardly. Do you think they were born projecting the strong, self-assured images they do? Probably not. Like other powerful leaders in business, government, and the military, they likely received training in how to project, how to impress, how to lead. A confident, positive self image is no less crucial
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Handling Organizational Change Simulation
You are a senior product manager in the marketing and consumer research department of Asha Greetings Inc., a multimedia conglomerate with products ranging from gift items and souvenirs to television productions. You work in the greeting cards division and are facing a third-order change. In response to flagging sales, senior management has decided to move away from a traditional top-down
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Determining Project Quality Standards and Milestones
To recognize the factors in establishing the project quality standards and milestones
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Handling Conflict
No one can complete a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way.
To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times.
Therefore, a good starting point is to establish what your instinctive approaches to
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The Dynamics of Interacting
"The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement, John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you
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Sales Skills Gaining Customer Commitment

...ts, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In addition, you will learn what to do if your product or service does not satisfy a client's key issues, how to manage a client's
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Consulting Skills Building Consulting Relationships

...l Learning Time 2 to 4 hours Objectives Unit 1: Determining Consulting Needs (0.5 - 1 hour) Identify the steps to determine the need for a consultant. Determine the need for a consultant. Match the roles that consultants adopt with their characteristics. Identify the steps of the consulting
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Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure

...esigning a domain structure. Identify the guidelines for determining the number of domains required by an organization. Identify the guidelines for adding additional domains required by an organization. Identify the guidelines for arranging domains in a tree. Identify the guidelines for organizing domain trees in a forest. Unit 2: Active Directory Administration Duration: 2 - 3
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SAP R 3 and the Euro

... first unit introduces the political and economic factors determining the introduction of the EURO and the second unit examines the conversion process itself.
L earn To:
Effects on corporate strategy.
Effects on company areas.
Purchasing and sales.
Business objectives.
General and special objectives.
Conversion scenarios.
C ontent Emphasis
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Object Analysis Design Requirements Analysis

...ions of using Multiplicity.
Identify the guidelines for determining Multiplicity.
Identify the definition of Aggregation.
Identify Aggregation notation.
Identify the uses of Aggregation.
Identify the definition of Inheritance.
Identify the structure of a hierarchy in Inheritance.
Identify the notation used in Inheritance.
Identify the definition of Specialization.
Identify the
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Visual C 6 0 Designing Implementing Desktop Applications - Part 2

Course Overview This is the second course in an eight part series for programmers. This series provides the C++ programmers the necessary skills to develop applications using the MFC library and the Microsoft Visual C++ 6 development environment. L earn To: Identify the definition, features of MFC key classes and the differences between SDK and MFC, static and dynamic and regular vs.
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SQL Server 7 0 Designing Implementing Data Warehouses - Part 1

...ts of the data warehouse; and identify the guidelines for determining various analysis requirements. L earn To: Identify the characteristics of different decision support systems and components and tools used in data warehousing. Identify the different techniques for gathering data. Identify the basic requirements of the data warehouse. Identify the guidelines for determining
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NDS Design and Implementation Part 1

...t affect partitions and replicas. Identify guidelines to determining partition boundaries. Identify benefits of a replica placement strategy. Unit 4: Time Synchronization Duration: 2 Hour(s) Identify the importance of time synchronization on a network. Match each IPX server type with its description. Identify the methods by which servers communicate. Identify NTP time source for
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Windows 2000 Planning Implementing Active Directories - Part 1

...occurs between DHCP and DNS. Identify the guidelines for determining the DNS scope of Active Directory. Identify the guidelines for the design of the naming hierarchy to be used in Active Directory. Identify the requirements for selecting a compatible DNS service. Identify the guidelines for choosing DNS names. Locate the information you need to document an existing DNS structure.
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CompTIA Server 2005 Server Maintenance Security

...documenting security measures.
Identify key aspects of determining and isolating problems
Identify the key aspects of troubleshooting hardware and software.
Audience:
This series is intended for mid- and upper-level technicians who are interested in enhancing and certifying their skills in areas that include RAID, SCSI, and multiple CPUs. It is assumed that the audience will
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Designing Cisco Internetwork Solutions Part 2

... Network (WAN) technology.
Identify considerations for determining application and technical requirements in a Wide Area Network (WAN).
Identify considerations for evaluating cost-effectiveness of a Wide Area Network (WAN) design.
Audience:
This course is designed for individuals seeking the Cisco Certified Design Associate (CCDA) certification and those aiming for the CCDP
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Designing Cisco Internetwork Solutions Part 3

...he IPv4 address structure.
Identify considerations for determining network size with respect to the IP addressing plan.
Identify considerations for choosing between private and public IP address ranges.
Identify design considerations for implementing IP addressing hierarchy within a network.
Distinguish between fixed and variable subnet masks.
Differentiate between the impacts
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Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat

...g strategy. Identify the key considerations involved in determining the scope of Active Directory. Identify the business needs that influence the delegation plan. Identify IT organizational structures. Identify guidelines for choosing a simple administrative design hierarchy. C ontent Emphasis Conceptual A udience IT professionals who operate very large computing
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Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat

...g strategy. Identify the key considerations involved in determining the scope of Active Directory. Identify the business needs that influence the delegation plan. Identify IT organizational structures. Identify guidelines for choosing a simple administrative design hierarchy. C ontent Emphasis Conceptual A udience IT professionals who operate very large computing
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Windows 2000 Dir Services Infrastructure--Part 1 Active Dir Install

...occurs between DHCP and DNS. Identify the guidelines for determining the DNS scope of Active Directory. Identify the guidelines for the design of the naming hierarchy to be used in Active Directory. Identify the requirements for selecting a compatible DNS service. Identify the guidelines for choosing DNS names. Locate the information you need to document an existing DNS structure.
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Windows 2000 Dir Services Infrastructure--Part 2 Logical Structure

...esigning a domain structure. Identify the guidelines for determining the number of domains required by an organization. Identify the guidelines for adding additional domains required by an organization. Identify the guidelines for arranging domains in a tree. Identify the guidelines for organizing domain trees in a forest. Unit 2: Active Directory Administration Duration: 2 - 3
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GroupWise 5 5 Admin Part 3--System Maintenance

...aring to move a mailbox. Identify the considerations for determining the number of user mailboxes to move at one time. Move a GroupWise mailbox from one post office to another post office using NetWare Administrator. Sequence the steps of the database information change process. Sequence the steps of the database movement process. Sequence the steps of the message movement process.
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Oracle Database 10g New Features for Administrators Part 3

...gments operation.
Identify Segment Advisor options for determining the candidate objects for shrinking operation.
Identify tasks to be performed for determining the amount of resources required for creating a new segment.
Identify options for setting the parameters for the undo management area.
Identify features of sorted hash clusters.
Unit 3: Enhanced VLDB Support
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Exchange 2000 Infrastructure Design--Part 1

...erver and Active Directory. Identify the guidelines for determining the number of forests in your Exchange 2000 Server structure. Identify the considerations for determining the forest structure in an Exchange 2000 Server environment. Identify the business considerations that are fundamental to an Exchange 2000 Server network design. Identify guidelines for implementing Exchange 2000
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Exchange 2000 Infrastructure Design--Part 2

... course also deals with assessing your client's needs and determining which of the many mail clients available makes the most sense for your organization. L earn To: Identify the connectivity features of the Active Directory Exchange environment. Identify the features of the DNS configuration for Exchange 2000 Server. Identify methods of troubleshooting DNS name resolution
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HP-UX--Part 1 Basic Administration

...m Administration Manager (SAM). Identify the methods of determining how system resources are used. C ontent Emphasis Conceptual A udience This course covers all the UNIX implementation tracks aimed at a system administrator and the following job roles: End User, Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database
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Advanced Project Leadership Organization Strategy Business Needs

... to determine company strategy. Identify the process of determining company strategy. Identify the need for Project Charter. Identify the need for Statement of Work. Identify the key questions to ask when preparing a strategic Project Charter. Identify the method for analyzing and matching business needs to strategy. Identify the process for linking high level deliverables to
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SAP R 3 PP Production Order

The course SAP R/3 PP: Production Order Processing provides an understanding of the production order processing within SAP R/3 MRP (Material Requirement Planning). It takes the learner through a whole production process and focuses on specific subjects of the process within each lesson. The learner will understand the interface between MRP and the production activity control. The course covers an
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MS Win XP Install Admin Part 1 Install Config

...t hardware devices. Learn To: o Identify methods for determining whether system hardware and software are compatible with Windows XP Professional. o Identify factors that dictate which file system to select when formatting a partition for Windows XP Professional. o Identify key features of the text-only portion of the Windows XP Professional installation procedure. o Identify
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MS Win XP Install Admin Part 1 Install Config

...t hardware devices. Learn To: o Identify methods for determining whether system hardware and software are compatible with Windows XP Professional. o Identify factors that dictate which file system to select when formatting a partition for Windows XP Professional. o Identify key features of the text-only portion of the Windows XP Professional installation procedure. o Identify
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Defining Microsoft NET Solution Architectures Part 1

... To identify considerations for determining availability and reliability. To identify considerations for defining security requirements. Audience This curriculum is intended for individuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and Defining Microsoft.NET Solution Architectures. The
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Windows Server 2003 Planning Active Directory Part 3

This is the third course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft MCSE Exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. This course teaches about the placement of domain controllers and managing operations masters in Active Directory. Managing
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Defining Microsoft NET Solution Architectures Part 2

... To identify considerations for determining a data storage specification. To identify key elements of the planning phase. To identify the goals of a functional specification. To differentiate between elements of a functional specification. To identify benefits
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Creativity Innovation Fostering a Ceative Environment

...a company. Choose the criteria for determining the best creative individuals for a company. Demonstrate an understanding of the importance of retaining creative employees. Practice using the factors that will encourage retention of creative employees. Simulation Overview: In this
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Defining Microsoft NET Solution Architectures Part 2

... To identify considerations for determining a data storage specification. To identify key elements of the planning phase. To identify the goals of a functional specification. To differentiate between elements of a functional specification. To identify benefits
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Windows 2000 Implementing Security Part 3

...ons. Identify guidelines for determining certificate requirements. Identify features of a certificate template. Sequence the steps of the certificate enrollment process. Identify features of certificate distribution. Revoke a certificate.
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Windows 2000 Implementing Security Part 3

...ons. Identify guidelines for determining certificate requirements. Identify features of a certificate template. Sequence the steps of the certificate enrollment process. Identify features of certificate distribution. Revoke a certificate.
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CCNT Basic Telecommunications v6 0 Part 2

This course focuses on transmission networks, switching, and signaling. The course begins with an overview of transmission networks, looking at current structures, cellular, Internet, and the various transmission media. It then covers signaling, looking at the various signaling types and processes. The final area of concentration is switching, covering, for example, analog and digital, time- and
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Communicating w Difficult People Handling Difficult Co-Workers

Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the
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Excellence in Service Building a Customer Service Team

... Service Training (0.5 hours) Sequence the steps for determining whether your customer service employees need training. Sequence the steps for developing a training plan. Identify elements that should be included in a training program for new customer service employees. Identify guidelines that help reinforce your employees a a training. Identify the phases for training
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Call Center Mgt Managing an Inbound Call Center

...l Learning Time 2 to 4 hours Objectives Unit 1: Determining Your Needs (0.5 - 1 hour) Complete the definition of a call center by selecting the missing words. Select the functions of a call center. Sequence the steps to establish a call center. Identify the functions of an inbound call center
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Sexual Harassment What Employees Should Know

...sing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment. Learn To Identify the law sexual harassment violates. Identify the characteristics of quid pro quo sexual harassment.
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Recruiting Retention Staffing Your Organization

...anning. Identify two techniques of determining future human resource capabilities. Use the five steps for creating a human resource plan. Identify the two main outputs of a job analysis. Create a job description. Avoid common mistakes when analyzing a job and creating a
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Human Resource Law Americans With Disabilities Act

...e specifics of the law, and the complications involved in determining which employees qualify for ADA protection. In addition, this program provides defenses to discrimination claims, an explanation of reasonable accommodation and undue hardship, and ways for employers avoid or minimize the incidence of employee claims. Learn To Identify the four
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Strategic Decision Making Advanced Decision Making

...ty diagram. Identify the steps for determining whether a decision is successful. Demonstrate an understanding of how to make group decisions. Identify the techniques for encouraging constructive conflict. Identify the actions for overcoming groupthink. Overcome groupthink.
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Business Problem Solving Critical Thinking Info Analysis

...hniques. Identify the equation for determining probability. Identify the steps of the three outcomes method. Apply the three outcomes method. Simulation Overview: In the simulation at the end of this unit, you will meet with Ronald Spear, Vice President of Globalization. In
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Delegation Monitoring Evaluating Results

... 1 hour) Identify guidelines for determining employee needs. List the key components of effective coaching. Identify the characteristics of effective coaches. List reasons why delegators often lack trust in delegates. Simulation Overview: In the simulation at the end of this
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Negotiating Preparing for a Negotiation

... Follow the appropriate process for determining the logistics of a negotiation. Audience Managers, team leaders, and professionals who are responsible for negotiating on behalf of their organizations. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US
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Organizational Crisis Mgmt Managing a Crisis

...isis stress. Identify reasons for determining the real crisis. Identify reasons for focusing during a crisis. Identify the purposes of a five-minute audit. Identify the immediate concerns of an organization when a crisis occurs. Identify the tasks you should perform when a
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Project Management Essentials Planning a Project

...s goal is to review the process of defining a project. By determining project goals and objectives, in addition to project constraints, you will be well prepared to complete the project in the most timely and cost-effective fashion. Unit 2: Sequencing Activities and Dependencies (0.5 - 1 hour) Identify types of project activities. Identify
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Advanced Project Mgmt Building Productive Stakeholder Relationships

...nsors. Identify questions for determining stakeholders a a major constraint and risk tolerance. Identify the steps for developing a formal communication plan. Identify the stages of conflict resolution. Identify questions you can ask to determine how stakeholders define quality.
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Virtual Team Mgmt Managing Virtual Team Relationships

... Sequence the three steps for determining roles and responsibilities for members of a virtual team. Determine the type of boundaries impacting a virtual team. Fulfill virtual team members' expectations. Identify the five forms of technology that assist collaboration. Audience The
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Principles of Marketing Pricing Strategy

...egies and objectives to create recommendations. Unit 2: Determining Price (0.5 - 1 hour) Choose the options to establish different prices for different buyers. Utilize pricing policies to create a flexible pricing system. Identify pricing strategies. Select the common methods for determining pricing.
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Project Teams Applying Team Building Techniques

Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly.
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Principles of Marketing Writing a Marketing Plan

... Identify two factors to consider when determining your market position. Explain the difference between a business plan and a marketing plan. Determine your product's market position. Identify the key elements of a marketing plan. Simulation Overview: In this
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Brand Management Building Brand Equity

...l Learning Time 2 to 4 hours Objectives Unit 1: Determining Brand Equity Benefits (0.5 - 1 hour) Identify common advantages that brand equity provides. Explain the benefits of increased brand equity. Identify the sources of brand equity. Increase brand awareness.
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Organizational Learning Transferring Knowledge within an Org

...lvement. Follow guidelines for determining what incentives to offer. Follow guidelines for empowering employees. Follow the steps of the process for helping your employees overcome transfer reluctance. Follow the guidelines for addressing your employees' types of reluctant behavior.
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Visual Basic 6 0 Designing Implementing Desktop Applications - Part 5

Course Overview This is the final course in a five part series that will provide students with the knowledge to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use ActiveX Data Objects to access and manipulate data sources. This course also addresses advanced database issues, such as data integrity and referential
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Cisco Networking Technologies Introduction Part 2

...irtual Local Area Network (VLAN).
Identify methods for determining Virtual Local Area Network (VLAN) membership.
Sequence the steps of frame flow between VLANs.
Unit 3: TCP/IP Fundamentals (3 hours)
Identify functions of the Transmission Control Protocol/Internet protocol (TCP/IP) Network layer.
Identify characteristics of Internet Protocol (IP).
Identify functions of
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Windows 2000 Designing a Directory Server--Part 2 Domain Struct Site Topology

...ectory structure. Identify bandwidth considerations when determining a site plan. Identify the factors influencing replication traffic. Identify the components of site links. Identify the guidelines for planning the schedules and costs of site links in an Active Directory environment. Determine the optimal replication strategy design for an organization. Identify the need for site link
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Windows 2000 Designing a Directory Server--Part 2 Domain Struct Site Topology

...ectory structure. Identify bandwidth considerations when determining a site plan. Identify the factors influencing replication traffic. Identify the components of site links. Identify the guidelines for planning the schedules and costs of site links in an Active Directory environment. Determine the optimal replication strategy design for an organization. Identify the need for site link
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Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure

...ting administration of GPOs. Identify the guidelines for determining the priority in which GPOs are applied. Identify the factors that can optimize Group Policy performance. Identify the key considerations involved in testing and documenting Group Policy implementation. Identify guidelines for choosing design strategies for the creation of Group Policy. Identify the optimal order in which
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Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure

...ting administration of GPOs. Identify the guidelines for determining the priority in which GPOs are applied. Identify the factors that can optimize Group Policy performance. Identify the key considerations involved in testing and documenting Group Policy implementation. Identify guidelines for choosing design strategies for the creation of Group Policy. Identify the optimal order in which
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CIW Database Specialist Part 4 Advanced JDBC

...ons of DatabaseMetaData methods. o Identify methods for determining database schema. o Match the ResultSetMetaData methods with their descriptions. o Identify characteristics of try and catch blocks. o Match the SQLException methods with their descriptions. o Identify the syntax for creating a scrollable result set. o Identify features of Swing. o Match basic Swing components with
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Achieving Success Without Authority Focusing on Results

Achieving Success Without Authority: Focusing on Results emphasizes the importance as well as the actions necessary to stay focused on achieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals.
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Linux Technology Overview Curriculum

...and explains what factors businesses should consider when determining if they should use it. Students will learn what Linux is, its history, what it can be used for, and the risks and benefits of using it. Additionally, this curriculum provides more detailed information about how to use Linux, it teaches the technical features of Linux, using the shell system, using the X Window system and
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Linux Technology Overview Part 1 Technical Business Considerations

...and explains what factors businesses should consider when determining if they should use it. This course teaches what Linux is, its history, what it can be used for, and the risks and benefits of using it. This course is designed for anyone who wants to learn more about this emerging technology. Learn To Identify the features of the history of Linux. Identify the features
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SAP R 3 QM Master Data Analysis

The Computer Based Training course (CBT) SAP R/3 QM in Procurement aims to provide all the employees working in the inspections area of your company, who want to learn more about SAP software or who are planning to work with it, with the knowledge to deal with QM within the R/3 System. In the first unit, the trainee will learn how to activate the Quality Management functionality for a material,
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SharePoint Portal Server 2001 Part 2 Configuring

...oration features. Learn To: o Identify guidelines for determining user needs in SharePoint Portal Server. o Identify plans to make when designing a workspace. o Create a document category in the workspace. o Identify features of document history versioning. o Identify characteristics of version naming in SharePoint Portal Server. o Identify the options available when viewing
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Defining Microsoft NET Solution Architectures Part 1

... To identify considerations for determining availability and reliability. To identify considerations for defining security requirements. Audience This curriculum is intended for individuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and Defining Microsoft.NET Solution Architectures. The
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Motivation Fostering Employee Motivation

...tives that will help her regain her motivation. Unit 2: Determining Motivational Responsibility (0.5 - 1 hour) Identify guidelines for helping employees increase their motivation. Follow guidelines for encouraging employee accountability. Identify communication styles to avoid when trying to increase employee motivation.
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Managing IT Projects Project Fundamentals Initiation

...straints. Identify guidelines for determining the project environment. Identify guidelines for implementing the typical phases of a project life cycle. Identify the project context. Simulation Overview: In the simulation at the end of this unit, you will meet with Dave Spencer, Project Sponsor, and
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Windows Server 2003 Planning Network Infrastructure Part 2

... To identify factors to consider when determining WINS server requirements. To identify factors to consider when determining WINS replication requirements. Audience This course is intended for individuals seeking the MCSE qualification, and/or taking Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure.
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Windows Server 2003 Planning Network Infrastructure Part 2

... To identify factors to consider when determining WINS server requirements. To identify factors to consider when determining WINS replication requirements. Audience This course is intended for individuals seeking the MCSE qualification, and/or taking Exam 70-293, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure.
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Windows Server 2003 Planning Active Directory Part 3

This is the third course in a three-part series of the Microsoft Windows Server 2003 Management curriculum that prepares participants for the Microsoft MCSE Exam 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure. This course teaches about the placement of domain controllers and managing operations masters in Active Directory. Managing
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Moving from Technical Professional to Mgr Series Managing Personnel

...racteristics of effective leaders. Identify methods for determining team training needs. Identify strategies for conflict resolution. Identify strategies for overcoming communication barriers. Audience: This series is designed for technical professionals who are considering managerial positions within their organizations. Deployment: e-Learning Accreditation NASBA
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Six Sigma DMAIC Defining the Problem
"What's your problem?" It could be said that this is one way to get to the heart of a matter. Of course, there's a better way. In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. In lesson one, "The Project Charter," you'll learn guidelines
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From Pedagogy Inc- I.V. Therapy Education
EKG Recognition
... of the EKG Rhythm
a Rhythm Interpretation a Step 1: Determining Rhythm and Regularity
a Step 2: Determining Atrial and Ventricular Rate
a Step 3: Identifying the P Wave
a Step 4: Measuring the PR Interval
a Step 5: Measuring the QRS Duration
a Rhythms Originating in the Sino-atrial Node a Sinus BradycardiaSinus Tachycardia
a Sinus Dysrhythmia
a Sinus Arrest
a
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EKG Recognition
... of the EKG Rhythm
a Rhythm Interpretation a Step 1: Determining Rhythm and Regularity
a Step 2: Determining Atrial and Ventricular Rate
a Step 3: Identifying the P Wave
a Step 4: Measuring the PR Interval
a Step 5: Measuring the QRS Duration
a Rhythms Originating in the Sino-atrial Node a Sinus BradycardiaSinus Tachycardia
a Sinus Dysrhythmia
a Sinus Arrest
a
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From Serebra Learning Corporation
Planning Your Field Sales Approach
...ng Your Field Sales Approach provides practical tools for determining call and meeting objectives and developing appropriate openings for face-to-face selling situations. Included in the course are detailed descriptions of the six customer buying roles a field salesperson typically encounters and tips for working effectively with each. This course demonstrates how to generate effective account
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Completing Outbound Sales Calls
You might have heard the saying, "it ain't over 'til it's over." This is especially true with inside sales calls. To be a successful inside sales consultant, you need to know how to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved
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The Contact Center and Technical Support Agent
In the last few years, organizations have realized that it is easier to generate revenue from an existing customer base than to find new customers. Retaining customers has become paramount, and technical support has become a valuable resource. Driven by Customer Relationship Management (CRM) principles, this course explains how the role of the technical support agent (TSA) has changed as
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Technical Support Agent Skills Simulation
Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson
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Discovering What Your Customers Want
The data are in, and there's no doubt about it: The return on customer loyalty goes directly to your company's bottom line. Too often, however, organizations seeking to improve customer satisfaction and loyalty begin with a survey. To build a successful customer satisfaction system, you have to begin with the basics. When customer satisfaction programs begin with a survey, and not a plan, the
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Developing Customer Satisfaction Surveys
By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design
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Customer Satisfaction Analysis and Implementation
What you get out of a well-designed customer satisfaction survey will depend largely on the power of the analytical tools you apply to the data and the effectiveness of actions taken based on the resulting information. Although the analysis itself is best conducted by your statistical team, you'll be able to use survey results more effectively if you understand how key analytical tools are
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Consulting with the Internal Client Simulation
Internal consultants have become more and more prevalent in the business world today. Rather than hiring an outside firm, many companies are building their own internal consulting units. These units are faster, cheaper, and more connected to the projects they manage. Internal consultants within these units must have strong communication, research, diagnostic, and presentation skills. In this
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Managing Efficiencies of IT Projects
Are you delivering quality application systems? Do you know how you can ensure that your projects deliver value to your organization? The key to delivering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process
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Project IT Management Simulation - The Early Stages
American Auto is a large automobile company that designs, manufactures, and markets cars and trucks worldwide. With its one price and no-haggle sales approach, the company has been very successful and continues to increase its customer base. To further simplify the buying process, American Auto has recently embraced the idea of upgrading its web site's virtual showroom to allow for online
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Project Procurement Management Simulation
For the duration of this simulation, you will be employed as a project manager for RMVE Security, a national provider of residential, corporate, and government property and facility monitoring. In your role as a PM, you will be focusing on the various aspects of procurement. The simulation is based on the SkillSoft series "Project Procurement Management" and includes links to the following
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Advanced Project Leadership Organization Strategy and Business Needs
Advanced Project Leadership: Organization, Strategy and Business Needs teaches project managers how to be successful managing high profile projects in large corporations by learning how to navigate different organization types, and what role project management plays in the different organization types. You will acquire the skills necessary to determine company strategy and the process to use that
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Communicating Clearly Write to be Understood
...ognize when writing is appropriate, list the questions in determining a key message, recognize communications that are clear and error free and identify techniques for developing common types of business document. The PrimeCommunication curriculum offers a useful toolkit of practical communication techniques and job aids for today's busy professional. Professionals who want to enhance the
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Ratios Averages and Graphs
Whether tracking profitability or portraying the rate of inventory consumption, knowledge of ratios and averages is indispensable in the business world. Using real-world scenarios, this course explains the concepts of ratio, proportion, and how to compare different kinds of numbers; and discusses simple, weighted, and moving averages. Anyone who needs to apply basic math skills to business
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Critical Thinking Strategies Simulation
You have recently been hired as the general manager at Retail Management Software (RMS). The company began as a small start-up company five years ago, developing software that helps retailers create, manage, and fulfill consumer demand. The founders and owners, Fred Chambers and Larry Busby, and their small team worked hard and developed great products. Recently, RMS' business has increased a
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Effective Business Meetings Simulation
As the lead project coordinator for Pantheon Electronics, a national reseller of home and office electronics, you will oversee the daily activities of a project management group. Functioning as both a meeting coordinator and a conference chair person, you will test your skills in a broad range of situations, running the gamut from materials procurement to conflict mediation. This simulation is
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What Is Emotional Intelligence
Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often
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Teamwork and Results Without Authority
When it comes to being a member of a team, what role do you think you should play? Legendary Alabama football coach Bear Bryant said, " In order to have a winner, the team must have a feeling of unity; every player must put the team first--ahead of personal glory." Yet, according to general George S. Patton Jr., "If everyone is thinking alike then somebody isn't thinking." When it comes to getting
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Succession Planning and Human Resources
Once you decide to conduct succession planning, how will you determine the human resources that you need? This course answers this question and other human resource issues. You will learn how to assess present and future needs as part of the succession planning process. For these two assessments, you will learn how to identify key positions, determine work requirements, and assess individual
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Managing For High Performance
Managers today must deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing
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Coach with Confidence Simulation
Dulce Confections is known for its innovative management style. You are a food scientist responsible for developing new, or improving existing, candy lines based on marketing specifications. Unsatisfied with simply following written specifications, you keep in close contact with the marketing managers and occasionally speak directly to focus group participants to clarify vague and subjective
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Effective Hiring and Interviewing Skills Simulation
...stablished criteria for evaluation are effective tools in determining the best candidate for the job. The Effective Interviewing Skills Simulation serves to test the participant's ability to prepare and conduct an effective interview, handle manipulative candidates, and evaluate applicants. The Effective Interviewing Skills Simulation comprises five scenarios and is based on the SkillSoft
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Analyzing Cash Flow Statements
...ll effectiveness. Cash flow statement analysis focuses on determining your company's ability in the following four areas: (1) ability to meet short-term obligations and to efficiently generate revenue, (2) ability to generate future revenues and meet long-term obligations, (3) ability to provide financial rewards and attract and retain financing, and (4) ability to generate positive market
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Raising Capital and Financing Decisions
The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company. This course is designed
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Globalization and Your Company
This course will help you decide if globalization really makes sense for your product or service. You'll learn about the challenges of taking a product or service global, and ways to determine global readiness. You'll also explore business approaches for globalization, including the development of foreign operations. Executives, managers, supervisors, team leaders, and other business professionals
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Strategic IT Planning Simulation
For the duration of this simulation, you will assume the role of Senior IT Manager (north-east region) of Easton National Bank. As a new hire, you will face lingering legacy issues and a senior management staff that is increasingly skeptical of IT value in light of costly expenditures that have yielded little return on investment. This simulation is based on the SkillSoft series "Strategic IT
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Control Charts and the Pre-control Process
...the pre-control process, an easier and quicker method for determining whether an improved process produces products or services within specification limits. Six Sigma is a registered Trademark of Motorola Corporation, and all rights, title, and interest in Six Sigma belongs to Motorola. Candidates for Black Belt certification; managers/executives overseeing personnel involved in the
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Define the Six Sigma Opportunity
Have you ever heard someone say, "That's putting the cart before the horse"? It's a quaint way of describing a process that's being implemented in a backward manner. One example of this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those
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Design and Analysis
In the Six Sigma Improve phase, organizations are aiming to evaluate which process inputs have the most significant impact on the process output. Only by effective experimental design and subsequent analysis can organizations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the
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Properties and Applications of Probability Distributions
.... Distributions and their random variables are the key to determining supportable conclusions for hypothesis tests and confidence intervals. This course discusses the general use of probability distributions, and reviews the applications of normal and nonnormal distributions. The course also details the benefits and teaches the steps of the Student's T-test Distribution and the F-Distribution.
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Six Sigma DMAIC Defining the Problem
... problem statement, measuring your Six Sigma project, and determining its goal. In the second lesson, "The SIPOC Diagram," you'll learn how to create, and then apply, this useful tool to your unique situation. Finally, in "Stakeholder Analysis," you'll learn the subtleties of identifying and managing the very people whose buy-in you need to guarantee the success of your Six Sigma project.
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Organizational Goals and Objectives
... strategic planning goals and objectives must be defined. Determining selection of appropriate projects and choosing an effective improvement model are crucial tasks that help to ensure your company is pointed in the right direction. Performing risk analysis while avoiding pitfalls common to Six Sigma projects is also important to prevent project failure. Finally, performing a tollgate
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Writing the Marketing Plan Creative Strategy
You've completed the first part of your marketing plan. Now it's time to write about your marketing tactics. You'll discover just how to match your product with your target market, determining exactly what the competitive advantages of your particular product are. Then you'll explore the price-setting strategies that will help make your product a success. Marketing managers, supervisors or team
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Elements of Marketing Strategy
You want to develop a powerful, and well-documented marketing strategy in order to get your new product or service approved. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their
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Customer Satisfaction Through Resource Management
The ISO 9001:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Resource Management is one important component of the QMS. This course examines the management of human, material, and environmental resources that are necessary to maintain an
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Pricing and Profitability for Product Managers
A crucial aspect of a product manager's job is deciding what price to charge for a given product. It's equally important to understand that pricing decisions do not happen in a vacuum; the product manager will be held accountable for the success of the products he prices. Clearly, it's important for the product manager to understand the financial implications of his decisions. In this course,
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The Sarbanes-Oxley Act of 2002
... the auditor approved by the committee. New standards for determining auditor independence have been established, and a new oversight board for the regulation of auditors has been created. The act has also increased criminal penalties for violations of securities laws. Many of the act's provisions apply to all companies--both U.S. and non-U.S.--that have registered equity or debt securities
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Drug-free Workplace
Would you know what to do if you suspected that one of your employees was abusing drugs or alcohol during work hours? Does your company have a program supervisors can follow to effectively handle such problems--one that educates employees about the consequences of substance abuse? Do you think that alcohol and other drug abuse won't be a problem at your organization? In fact, the National
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HIPAA Evaluating the Impact of the Privacy Rule
Employees and managers need to become more aware of the information they disclose about employees and who receives it. HIPAA applies to health information in all formats--including electronic transfers, documents, and spoken communications. Managers and staff will need to use new forms to track the way they use and disclose confidential information, and they'll need to implement changes at the
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Object-oriented Coding Best Practices
To outline the best practices for defining and using classes, and determining how best to use inheritance or its alternatives Professional application developers or programmers, with at least 2 years experience, who want to learn the latest recommended techniques for developing high quality software
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Windows 2000 - Migration Design Upgrade and Migration Strategies
To show how to plan a migration from a Windows NT 3.5x or NT 4.0 domain to Windows 2000 Students preparing for Microsoft exam 70-222; personnel in medium to very large computing environments that plan to migrate from Windows NT 4.0 to Windows 2000
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Win2000 Active Directory Design Business Requirements and Naming Strategies
...ess. You will also learn about the ADS naming strategies, determining the scope of Active Directory, planning the naming hierarchy and DNS namespace, and identifying compatible DNS servers. Lastly, this course covers DNS deployment strategies for naming the ADS root domain, and the advantages and disadvantages of This course addresses the training needs of system administrators, network
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Windows Server 2003 Planning Server Roles and Server Security
To outline the processes and considerations for planning server roles and server security Systems engineers, systems analysts, IT consultants, and support professionals tasked with planning and maintaining a Windows Server 2003 network infrastructure; learners preparing for certification in the Microsoft Certified Systems Engineer (MCSE) program
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RF Fundamentals
This module discusses the properties of radio frequency (RF) radiation and how its behavior can affect the performance of a wireless LAN. We introduce the uses and properties of antennas and explain the mathematical relationships that exist in RF circuits and why they are important, as well as how to perform the necessary RF math calculations.
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Spread Spectrum Technology
This module defines and describes spread spectrum technology and discusses how it is used according to FCC guidelines.
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Enabling Video Calling and Conferencing
To demonstrate how to enable video calling and conferencing in Cisco CallManager IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)
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Introducing Voice Over IP
To identify the components and signalling protocols of VoIP, recognize how VoIP works with the centralized and distributed architectures, and determine the gateway requirements to support both architectures in enterprise and service provider environments IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the Cisco Certified
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Building and Securing VoIP Networks
To identify how to implement numbering plans and scalable dial plans for VoIP networks, calculate existing bandwidth and additional bandwidth requirements for voice and data traffic, and recognize the implications of implementing security measures in IP networks that transport voice IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates
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Electrostatic Discharge Safety Training
This course will provide a basic understanding of static electricity, and how to provide protection from static electricity. The information in this course will focus on the identification, assessment, and control of static electricity for purposes of preventing fires and explosions. Primarily engineering, safety, and maintenance personnel whose responsibilities include determining and correcting
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Analyzing Data in Excel 2007
...enables you to retrieve required results from formulas by determining the data the formula requires. You can also use additional what-if analysis components, data tables and scenarios, to view how value changes in formulas affect the formula results and to forecast worksheet outcome models respectively. This course covers advanced data analysis features, such as PivotTable and PivotChart
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Cisco Designing Networks Part 1: Internetworking Analysis


This first course in the DCN curriculum should provide the learner with a brief overview of the internetworking technologies and devices that they must understand to begin designing Cisco networks. It should also discuss the theories and processes for identifying the networking needs of the customer.
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Microsoft SQL Server 7.0: Designing and Implementing Data Warehouses - Part 1
This is the first course in a five part series that will help students prepare for the Microsoft Certified Professional exam 70-019, Designing and Implementing Data Warehouses with Microsoft SQL Server 7.0. At the completion of this course, students will learn to identify the characteristics of different decision support systems and components and tools used in data warehousing; identify the
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Maintaining Network Security
This course acquaints the students with planning and maintaining network security. It also describes the process of evaluating and testing network security. Additionally, the course explains the process of incident response. Network Administrators
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Advanced Project Management Building Productive Stakeholder Relationships
Advanced Project Management: Building Productive Stakeholder Relationships teaches learners how to classify stakeholders as primary, strategic, and operational sponsors and how to determine stakeholders needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it teaches
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Virtual Team Management Managing Virtual Team Relationships
In Virtual Team Management: Managing Virtual Team Relationships, you will learn how to be an effective virtual team manager. You will learn the seven functions that virtual team managers must perform and the four factors that can hamper a virtual team manager's success. In addition, you will learn about the importance of boundary management and how virtual team managers can be effective boundary
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Organizational Learning Transferring Knowledge within an Organization
In Organizational Learning: Transferring Knowledge within an Organization, you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance. Managers, supervisors, and executives who
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Basics of Telecommunications
The Basics of Telecommunications WBT is meant for professionals whose responsibilities include design, management, or operation of telecommunications systems and who want to understand the basics of telecommunications. The course provides an introduction to the fundamental techniques and technologies used in the emerging and expanding field of telecommunications. It explores the history and
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Network Media
This module delves into cable and wireless media types. Lesson 1 highlights the important points about unshielded twisted pair (UTP) and shielded twisted pair (STP) as well as the two types of coax cooper cable. It also discusses the properties of multimode and singlemode fiber optic cable. Then it reviews the various wireless options and details the IEEE 802.11 group of wireless transmission
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Project Management: Estimating Costs
This course covers resource identification, life cycle costing, the tools used to identify necessary project resources, and how to assign resources to activities. This program also includes instruction on how to use the work breakdown structure to complete cost approximation, how to use resource rates, estimating publications, historical information, and how to use a chart of accounts when
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Defining MS .NET Solution Architectures Part 2


This is the second of a four-part curriculum that prepares the learner for Exam 70-300. The course starts with coverage of Specification development. Comprehensive coverage is then given to the Conceptual Design and then the Logical Design phases of the design process. There are three case studies, covering the three main areas of the course. Elements of the .NET Framework are addressed at all
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Microsoft Exchange 2000 Infrastructure Design Part 1


This course will cover Active Directory design considerations, network design for Exchange 2000, and designing a backup and security strategy for the Exchange 2000 server. The focus of the course is showing the learner how to analyze company's organizational requirements. It is important to understand the design decisions in Active Directory that are specific to Exchange server. These decisions
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Microsoft Exchange 2000 Infrastructure Design Part 2


This course will cover messaging connectivity, client connectivity, and public folder management. Developing a routing strategy for your corporate Exchange 2000 messaging system is a vital task when implementing a messaging solution. The new routing transport and architecture in Exchange 2000 Server means that several issues must be considered before deploying the messaging system. This course
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Server+ Certification Part 3: Troubleshooting and Problem Determination


The is the third course in a four-part series on CompTIA's Server+ Certification. This course covers the fundamentals of troubleshooting and problem determination. Guidelines for performing problem determination using diagnostic hardware and software tools, and utilities, identifying bottlenecks, and correcting misconfigurations and/or upgrades are also covered. Finally, guidelines for determining
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Microsoft Exchange 2000 Infrastructure Design Part 2
This course will cover messaging connectivity client connectivity and public folder management. Developing a routing strategy for your corporate Exchange 2000 messaging system is a vital task when implementing a messaging solution. The new routing transport and architecture in Exchange 2000 Server means that several issues must be considered before deploying the messaging system. This course also
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Sexual Harassment: What Employees Should Know
Sexual Harassment: What Employees Should Know offers the student an overview of what sexual harassment is and how it affects organizations. The program details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition the program teaches the learner actions to prevent or stop sexual harassment.
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Human Resource Law: Americans with Disabilities Act
Human Resource Law: Americans with Disabilities Act provides in depth information about the Americans with Disabilities Act. This program instructs employers on the specifics of the law and the complications involved in determining which employees qualify for ADA protection. In addition this program provides defenses to discrimination claims an explanation of reasonable accommodation and undue
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Sales Skills: Gaining Customer Commitment
...nts as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need how to determine which stage of need a client is in and how to help clients envision themselves benefiting from your product or service. In addition you will learn what to do if your product or service does not satisfy a client's key issues how to manage a
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Server+ Certification Part 3: Troubleshooting and Problem Determination
The is the third course in a four-part series on CompTIA's Server+ Certification. This course covers the fundamentals of troubleshooting and problem determination. Guidelines for performing problem determination using diagnostic hardware and software tools and utilities identifying bottlenecks and correcting misconfigurations and/or upgrades are also covered. Finally guidelines for determining if
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Linux Technology Overview Part 1: Technical and Business Considerations
This first course in the series provides background knowledge about Linux and explains what factors businesses should consider when determining if they should use it. This course teaches what Linux is its history what it can be used for and the risks and benefits of using it. This course is designed for anyone who wants to learn more about this emerging technology.
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The EURO and SAP R/3
The EURO and SAP R/3 course provides all those who are strategically involved in the EURO conversion with an overview of the EURO's effects on operational procedures and the process required to adopt the new currency. It teaches the basics of what should be known before and during the introduction of the EURO. The course looks at the connection between the EURO and the R/3 System with regard to
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From Optivation
How to Hire the RIGHT Person
Your business depends on your staff for success. Learn skills and strategies to maximize the potential of every hire. Whether you need to create a new position or fill an existing one, thiIs your business currently hiring? Through this course you will learn how to create a new position or fill an existing one. This course will help you analyze your businesses needs and walk you through the entire
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From LearningMeasure.com
Gain Extrapolation Antenna Measurements
This is a short course on the most accurate method of determining far-field gain. In this procedure coupling data for at least three pairs of antennas are measured as a function of distance. This data is then fit to a polynomial as a function of 1/ r. This course provides a reference for those who are interested in implementing gain extrapolation.
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From Seletel Informatique
Dealing with Difficult People
This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.
Audience:
This series is for anyone who is
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From Ktec Training
Plan a Windows Server 2003 Network: MCSE Exam 70-293

This course is for those who want to learn more about Planning and Maintaining a Windows Server 2003 Network Infrastructure.
The course content covers the information that will be needed to help you to prepare for the certification exam:
70-293 - Plan and Maintain a Windows Server 2003 Network Infrastructure.
This will also provide credit as a core network system exam towards the Microsoft
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From Treeline Training, Inc.
Coaching
Most managers are aware that the old school "command and control" method of supervising simply isn't as effective as involving employees in their development. From determining the appropriate coaching approach, to implementing a comprehensive development plan, to conducting an effective coaching session, to setting meaningful team missions and goals, this program provides the tools and techniques
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From Knowledge Matters LLC
CISCO CERTIFIED NETWORK ASSOCIATE CCNA Training
Troy University's CCNA program
BECOME A CISCO CERTIFIED NETWORK ASSOCIATE
CCNA Course Includes:
Hands-On Labs: 63
Training Videos: 73
Demonstrations: 51
Written Lessons: 146
Section Quizzes: 74
Exam Questions: 592
Practice Certification Exams - Included
Troy's Training Lab provides the comprehensive training needed for the CCNA certification. With Troy's
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From CoursePark
Dealing with Difficult People
This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.
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From Wavelength
Wavelength's Instructional Design and Content Writing Online [IDCWC Online] Certificate Course



...iting Culturally Appropriate Content - Why and How?
27. Determining Grading for Evaluative Exercises - An Analytical Process
28. Creating Quality and Efficiency Checklist for your Course
29. Creating Design, Script, and Storyboard Templates as per Course Requirements
30.'In-the-Audience's-shoes' Review
31. Awareness of SCORM-Conformance and ADL Standards
32. Interacting with other
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From PDHengineer. com-Decatur Professional Development, LLC
Design of Buildings in High Wind Coastal Areas
.... The design process involves the following steps after determining all of the site-specific design loads (forces): Determining the building? s foundation, structural frame, and envelope Determining the connections between individual elements Determining the elevation, placement, and support for utilities
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Soil Properties and Other Strange Things for Non-Geotechnical Engineers
...ction Soil classifications by grain sizes Methods for determining plasticity of a soil Calculation of a soil's shear strength Understanding soil sensitivity classification State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial licensing boards. Decatur Professional Development is an approved
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Optimum Design of Indeterminate Beams
...veloping initial design concepts. This is accomplished by determining an idealized optimum section property distribution for each of the most critical loading conditions. Even though, for many large structures encountered by civil engineers, it is impractical to vary the section properties continuously in accordance with the idealized optimum, it is very helpful to know what that idealized
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Structural Design Criteria for Permanent Wood Foundations
...ate beams by locating the inflection points Methods for determining section properties for idealized optimum beams Introduction to general methodology and equations for Optimum Design of Indeterminate Frames State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial licensing boards. Decatur Professional
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Preliminary Traffic Signal Design
... This course for Highway and Traffic Engineers focuses on determining the number of lanes required for an acceptable Level Of Service for each approach lane to an signalized intersection. A set of Rule of Thumbs are used to determine lane configuration for each approach prior to starting the actual intersection design. The design engineer will be able to determine the actual number of lanes
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Nitrogen Oxides - Abatement and Control
... Effects of various fuel types Support information for determining NOx action plans State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial licensing boards. Decatur Professional Development is an approved provider of continuing education in all states that pre-approve course providers. In all other states
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Determination of Site-Specific Loads for Residential Buildings in Coastal Areas
...ential, wood construction. The design process starts by determining all of the site-specific design loads (forces): Dead loads Live loads Snow loads Flood loads and the various components Tsunami loads Wind loads and the various components Earthquake (seismic) and the various components The student must take a multiple-choice quiz consisting of thirty (30) questions at the
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UV Disinfection Evaluation - Technology Options for Wastewater Treatment
...rements and Costs of UV Systems Support Information for Determining UV Disinfection Options State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial licensing boards. Decatur Professional Development is an approved provider of continuing education in all states that pre-approve course providers. In all other
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Selecting an Energy-Efficient Motor
... . This publication outlines the factors to consider when determining whether selection of an energy-efficient motor is cost effective. This course is relevant to engineers and other personnel responsible for selecting, purchasing and maintaining electric motors. The student must take a multiple-choice quiz consisting of ten questions at the end of this course to obtain PDH credits. Specific
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AC Single Phase Energy
...ions. Energy and power considerations are at the heart of determining electrical operating costs. A basic knowledge of the relationships between the power source and typical electrical loads enables the engineer to determine the energy required by a load and the rate (power) at which it is delivered. An introduction to the units, components and basics of ac circuits is presented on the way to
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Electrical Components - What They Are How They Work and What They Look Like on Drawings
.... If there is some understanding of these basic elements, determining how electrical components function is somewhat easier. There are many drawings of the various components; and voltage, current, and power curves of resistors, capacitors, and inductors. This course was designed mostly for non electrical engineers. This course would also be a good review for electrical engineers who have
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Reliability Fundamentals for Electric Power Engineers
...ild a model Electric utility distribution reliability Determining best practices for system optimization by inspection State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial licensing boards. Decatur Professional Development is an approved provider of continuing education in all states that pre-approve
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Hazardous Waste Generators
Overview
Simply defined, hazardous wastes are liquid, solid, contained gas, or sludge wastes that contain properties that are dangerous or potentially harmful to human health or the environment. The proper management and disposal of hazardous waste minimizes the impacts of these wastes on human health and the environment. 40 CFR Part 262 prescribes how generators (persons producing the waste)
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Green Stormwater Low Impact Design - Managing Stormwater Through Infiltration
...uding soil infiltration capacity, are examined for use in determining if infiltration systems are feasible for a site. Design guidelines, cost information, construction issues, maintenance requirements, and performance studies are presented for each type of system to enable the engineer to evaluate the suitability for these systems for a project.
This course is relevant for consulting and
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Hazardous Waste Identification
...ries and institutions must use more detailed criteria for determining if a waste is ?hazardous? in accordance with the Resource Conservation and Recovery Act (RCRA). Indeed, correctly identifying a waste as hazardous is the essential first step in managing and disposing the waste. According to 40 CRF Part 262.11, the generator (person producing the waste) has responsibility for determining if
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Laboratories Best Practices Manifolding Exhaust
...bility. A holistic, team-based approach is important when determining the design and appropriateness of a manifolded exhaust system. Design decisions regarding fan type, stack location, plenum configuration, ductwork details, controls, and screening systems need careful attention to optimize the energy reductions inherently obtainable with a manifolded exhaust system.
In this course the
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An Introduction to Air Conditioning Systems
Overview
This is a course for all of the members of the building design team?.except the mechanical engineers. It will give you a basic introduction to air conditioning system design so you can better understand the technology, concepts and terminology in design of air conditioning systems. It will help you to be a better partner in the building design and construction process. This is your
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HVAC - Concepts and Fundamentals
Overview
HVAC helps keep people comfortable and healthy by maintaining good indoor air quality, humidity and comfortable temperatures. Designing for comfort requires integrated knowledge of human physiology, heat transfer, psychrometrics, and mechanical systems. Most professionals don't learn this stuff in school or on the jobsite, but are expected unrealistically to meet your physiological needs
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HVAC - Equipment and Systems
Overview
HVAC system components may be grouped into three functional categories: source components, distribution components, and delivery components. Source components provide or remove heat or moisture. Distribution components convey a heating or cooling medium from a source location to portions of a building that require conditioning. Delivery components serve as an interface between the
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Engineering Economics - Fundamentals
...st solution. Engineering Economics provides the tools for determining the most cost-effective alternative in an organized fashion. In this course the student will learn some of the fundamentals of Engineering Economics. This topic is relevant to any engineer who must consider cost in his or her decisions. After completing this course, the student should understand time value of money
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Engineering Economics - Project Analysis
...st solution. Engineering Economics provides the tools for determining the most cost-effective alternative in an organized fashion. This topic is relevant to any engineer who must consider cost in his or her decisions. In this course the student will apply the fundamentals of Engineering Economics to analyzing a project. The course assumes the student has a working knowledge of the topics
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Failure Appraisement
...eer, you may have on occasion been faced with the task of determining why, or how, a failure has occurred. Besides the economic issues associated with such a failure, there may be safety or other important consequences. Determination of the characteristics of and the reason for failure may be vital. In order to properly, and successfully, assess failures it is necessary to follow a suitable
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Protecting Technology
... the use of confidentiality agreements, considerations in determining whether to patent or maintain technology as a trade secret, protection of trade secrets, and proper record keeping for inventors. You will also learn key concepts about patents, including how to identify potentially patentable assets, impediments to obtaining patent protection and key aspects about patent ownership and
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Air Conditioning Systems
...ded use of the conditioned space is the primary factor in determining the desired controlled environment and accomplishing the specific purpose by special equipment arrangement. Comfort applications in general aim to provide an indoor environment that remains relatively constant in a range preferred by humans despite changes in external weather conditions or internal heat loads. This 4-hour
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Introduction to Separation of Oil and Water
...s of many possible designs as well as some suggestions on determining the nature and extent of the problems and on possible solutions. For purposes of this course, oil means hydrocarbons except where specifically noted otherwise. The student must take a multiple-choice quiz consisting of twenty (20) questions at the end of this course to obtain PDH credits. State Board Acceptance This
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Liquid Pipeline Hydraulics
...are explained next. Then the classical Darcy equation for determining pressure drop due to friction in liquid flow is introduced and a modified more practical version is explained. Common forms of equations relating flow versus pressure drop due to friction are introduced and applications illustrated by example problems. In a long distance pipeline the need for multiple pump stations and
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Calculating the True Cost of Steam
...owing specific knowledge and skills: The importance of determining the true cost of steam in a facility The different methods used to calculate steam costs Calculating the cost of steam generation Setting up a heat and material balance simulation model of the system The use of marginal cost vs. average cost in a model Calculation of steam costs at different flow rates The
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From Telework Collaborative
Understanding Telework An Online Course for Employees





...as an effective teleworker
. Create mutual criteria for determining successful job performance
. Plan and prepare your home office to manage risks
. Prepare your plan and arrangements to telework
Primary Instructor Information
Name:David Fleming
Biography: David Fleming is recognized as a pioneer of the telework - telecommuting work option by his peers, by the American Management
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