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From 123-CBT Computer Based Training
Call Center Mgt Managing an Inbound Call Center
...l Learning Time 2 to 4 hours Objectives Unit 1: Determining Your Needs (0.5 - 1 hour) Complete the definition of a call center by selecting the missing words. Select the functions of a call center. Sequence the steps to establish a call center. Identify the functions of an inbound call center
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Call Center Mgt Managing an Inbound Call Center
...l Learning Time 2 to 4 hours Objectives Unit 1: Determining Your Needs (0.5 - 1 hour) Complete the definition of a call center by selecting the missing words. Select the functions of a call center. Sequence the steps to establish a call center. Identify the functions of an inbound call center
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