Instructor Led Develop Training

WebSphere Commerce V7 Hands-on Training for Administrators ...ining for Administrators is designed to add to the skills developed in the prerequisite course Introduction to WebSphere Commerce Administration. This course provides additional lectures along with the opportunity to practice newly acquired WebSphere Commerce administration skills through participation in lab exercises that reinforce the lectures. In this course, students develop the skills  more...

Websphere Portal Server Administration and Application Development ... to perform the day-to-day administrative and application development tasks for IBM WebSphere Portal V6. 1. Develop the necessary skills for an administrator, architect, or developer to administer WebSphere Portal. Portal administrators see how to perform such tasks as portlet deployment, portal page creation, document management using Document Manager and Web Content Manager, configure Virtual  more...

WebSphere Message Broker V7 Developer Workshop ...roduct, with a focus on using WebSphere Message Broker to develop, deploy, and support platform-independent message flow applications. These applications use both point-to-point and publish-and-subscribe messaging topologies to transport messages between service requestors and service providers, and they also allow the messages to be routed, transformed, and enriched as required. The course  more...

CPSM Certification Bridge Exam Preparation Course ...y the exam. Knowing where and what to study allows you to develop a better focus of how to study.a a Jared, GPOR a I chose the CPSM Boot Camp because the class would cover the material that would be on the exam in 3 days. Ia ™ve also been away from supply management for 5 years and I wanted to get the latest information in my field.a a Liane, Schott CPSM Certification Equals  more...

Selling for Results - Skills and Strategies - Customized Sales Training ...0 years experience supporting businesses that want to: Develop a Sales Culture Enhance their Sales Process Improve the Skills of their Salespeople Develop Strong Sales Managers Deepen Existing Customer Relationships through Cross Selling and Up Selling Meet Growth Goals by Acquisition of New Customers Our comprehensive solutions include consulting with management to create  more...

Customer Service Training Skills This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of  more...

Hiring for the 21st Century Many times little attention is paid to the hiring process but too much haste can cause many problems later on! The topics covered in this workshop will help you attract the right people, write a job description, write effective newspaper ads, analyze and weed out resumes, develop a process for conducting interviews and prepare to negotiate compensation.  more...

A Supervisor Quick Start Workshop Topics include (1) The New Role of the Supervisor, (2) Effective Coaching Techniques and (3) Delegating to Manage Time, Develop Employees and Motivate Staff. Effective supervision can reduce employee turnover, reduce business expenses, create customer satisfaction and improve team performance !  more...

Speaking in Public Public speaking is a great way to enhance your image, increase your self confidence and improve in your career. You will learn how to develop materials, inspire an audience, make a speech memorable, exude professionalism and erase fear. We can customize a workshop to deliver on site for groups of at least 8 people.  more...

High Impact Presentation Skills If your employees speak in public or give presentations this training is ideal for your business. Our programs can be tailored to your business, your clients and your business needs. Whatever level of experience, the skills in this training are designed to help employees: Develop tailored materials to meet the audience's needs Develop a mission statement, theme, and outline Use verbal  more...

Professional Customer Service Skills ... Increase first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will  more...

Communications and Customer Relations ...oals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will  more...

Personality Development Seminar-Workshop Many companies specify having a pleasing personality as an employment requirement because it is indeed a strong asset. Personality development is an essential part of a person's success. How you are perceived by your clients and fellow workers will play a large role in your productivity. This program aims to help an individual maximize available resources to reach a persons full potential through  more...

Basic Supervisory Skills Training OBJECTIVE: By the end of the seminar, you should be able to: understand the logic, concepts, principles and techniques of effective supervision; study and analyze the application of planning, organizing, leading and controlling; use the knowledge/ skills learned to develop and refine plans in solving important organizational problems TARGET PARTICIPANTS: Managers, supervisors, and business  more...

Wedding Planner Business Being a Wedding Planner opens a lot of opportunities not only to earn a lot of money but also to develop your personality. A Wedding Coordinator spends much of her time assisting clients, often in the most expensive hotels and so social skills are refined. The seminar to be conducted by an experienced Wedding Planner will teach the trade secrets you need to know.  more...

Competency-Based Development of HR Policies Procedures This seminar was designed to help the participant develop or improve HR policies and procedures in their company. Particular emphasis is place on competency based development.  more...

Project Management in Action Managing World Bank Projects ...d Issues By the conclusion of the specified learning and development activities, delegates will be able to: Distinguish between groups and mere aggregations Suggest the difference in interpretation of groups and teams Demonstrate your understanding of the social and psychological relevance of the stages of formation of a group Distinguish between task forces, committees, command groups  more...

Community Management Skills ...Developing A Business Plan The Business Plan: Its Importance and Process; Its Value In Attracting Funding, The Business as a Strategic Tool Key information to include; Assembling the Business Plan - collecting and analysing and recording relevant information - Meeting Management Preparing the Agenda; Establishing Meeting Schedules; The Role of The Convenor; Convening Meetings;  more...

Tourism and International Relations ...ns - Illustrate, with period or dates, the progressive development of International Organizations - Exhibit their comprehension of The United Nations, as an International Organisation, with specific relation to its: - System Organization - Protocol - Bodies and their functions - International Telecom Delegation - Powers and power centralization - The United Nations  more...

Tourism and International Relations Modules 2 and 4 ...nally in planning and implementing strategies; - Fully develop the qualities and transferable skills, including initiative, decision-making and independent learning ability, necessary for today's global tourism industry; - Carry out tourism management functions to a high professional level; - Position tourism management and human resource management as symbolically related; - Apply  more...

Tourism and International Relations - Module 4 ...nally in planning and implementing strategies; - Fully develop the qualities and transferable skills, including initiative, decision-making and independent learning ability, necessary for today's global tourism industry; - Carry out tourism management functions to a high professional level; - Position tourism management and human resource management as symbolically related; - Apply  more...

Managing Individuals and Groups in an Organisation ... - Demonstrate that their inter-personal skills are well developed; - Demonstrate their ability and willingness to contribute to the enhancement of a teama ™s a problem-solving capabilitya ™; - Exhibit an understanding a role relationshipsa ™ in organisation; CONTENTS: - Groups: definition - Distinguishing groups from aggregations - Group solidarity - Group cohesion;  more...

Managing Individual Performance ...ic reward that might contribute to improve performance - Develop a strategy manage poor performance CONTENT: - Assessing the nature and causes of performance problems: a) Managing poor performance b) Managing absence c) Dealing with harassment - The effective management of retirement, redundancy, dismissal and voluntary turnover. - Evaluating the mechanisms available  more...

Organisation and Management an Introduction ... influence their leadership style in such a way that they develop the flexibility to manage their organisations and subsystems effectively, in stable and turbulent times. - Be aware of some key issues in designing effective organisations - Be aware of the importance of organisational design and communication effectiveness. - Be able to establish objectives, designing the mechanism for their  more...

UK Employement Law ...ts, to formulate a legally enshrined Employment Policy - Develop Grievance and Disciplinary Procedure which incorporates the statutory minimum requirements - Distinguish between instant dismissal and summary dismissal, indicating which levels and type of employee behaviour that might warrant a on the spot dismissala ™ that are likely to be upheld by an Employment Tribunal -  more...

The Management of Organisational Resources ...JECTIVES By the conclusion of the specific learning & development activities, delegates will be able to: - Exhibit appreciation for the finite nature of resources - Illustrate the a Import>Conversion>Export Processa ™, in specific relation to the management of organizational resources - Demonstrate an awareness of the relationship between strategic management & resource  more...

Team Dynamics Team Leadership ... into task performance, establishing realistic goals - Develop effective communication strategies that might be applied to team settings, minimising technical language - Clarify roles in team settings - Provide a basis for team standard setting - establishing standards and evaluating progress - Illustrate how they will determine the contribution of each team member to team goal  more...

Talent Management ... Determine head hunting agenciesa ™ effectiveness - Develop a head hunting strategy that is in line with organisational goals - Will be able to identify sources of potential talents - Identify exceptional talents - Devise a strategy though which internal talents can be sourced CONTENT: - Defining head hunting - Sources for head hunting - Internally driven head hunting -  more...

Strategic Management and Project Management ...cific learning activities delegates will be able to: - Develop an awareness for their own strengths and weaknesses - Develop a strategy for maintaining their strengths while developing their weak areas. -Determine factors within their work environments that are stressors - Manage their workload in such a way that they reduce the negative effects of their associated stressor. -  more...

SAP and Joint Venture Accounting ... Personal Impact Participants will be able to further develop their personal management skills by being: Better informed financially, to enable improved management decision-making. Better able to contribute to the effective financial management of their organisation. Able to evaluate alternative courses of action and identify the most effective choices with regard to the  more...

Personnel and Occupational Test Questionnaire Design and Results Analysis ...hibit Their Ability To Establish Pre-Scoring Procedure - Develop And Manage Subjective Testing Batteries - Determine Where Printed Or Written Tests Should Be Used - Determine Whether Oral Examination, Printed Or Written Tests Should Be Applied In Particular Circumstances - Use Available Statistics To Establish Any Correlation Between Testing And Job Performance - Use Meta-Analysis To  more...

Managing Internal and External Cultural Diversity ...les: 1.) Communication in Organisation OBJECTIVES: - Develop a working definition of communication - Determine the important role that an initiator plays in contributing to an effective communication process - Determine when communication attempt has been successful - Determine the factors that contribute to successful communication - Make a definite judgement as to when it is  more...

International Trade Promotion and Marketing ...nisation - Demonstrate An Understanding Of The Need To Develop Dealers And Maintain Their Loyalty - Determine The Appropriate Marketing Strategy For Particular Stages In The Life Cycle Of A Product Or Service. - Demonstrate The Role Of International Trade In Global Economy - Establish The Role Of International Trade In Economic Development, Sustainability And Growth - Take A  more...

Information Risk Security and Crisis Management ...ety of disciplines to which risk management is applied - Develop an Information Security Policy and Identify their Organisation's Key Information Assets. - Formulate effective risk statements - Provide risk examples, distinguishing them from non-risk examples - Distinguish between continuous risk management and non-continuous risk management - Demonstrate an Understanding of risk in  more...

Creating Investment Project in the Industrial Sector ...stical and information networks - Promoting Research and Development (R & D) Incentivisation B) Inward Investment For Local, National and Regional Regeneration and Sustainability - The Nissan UK-European Example - The Taiwanese Offshoring Hosting C) Using International Rating Agencies and Events To Stimulating Industrial Investment: - a Fitch Ratingsa ™ System - Standard &  more...

Conveyancing and Property valuation ...tion - Take a holistic approach to property marketing - Develop a general strategy towards property marketing - Devise tactics for marketing specific properties - Demonstrate their understanding of how a local Property Registry operates - Demonstrate their understanding of function of the National Land Information Service - Obtain and evaluate documents from a Land Register Onlinea  more...

Comprehensive Project Management ...cific learning activities delegates will be able to: - Develop an awareness for their own strengths and weaknesses - Develop a strategy for maintaining their strengths while developing their weak areas. - Determine factors within their work environments that are stressors - Manage their workload in such a way that they reduce the negative effects of their associated stressor.  more...

Advanced Financial Accounting ...dex analyses, ratio and break-even analysis techniques Develop operating and resource budgets Develop profit and cash flow budgets using traditional and activity based methods Assess the risk and uncertainty associated with alternative outcomes Use budgetary control to compare actual against planned performance and to identify corrective actions Evaluate investments in capital  more...

Advanced Project Management ...nability - Portray a heightened understanding of project development - Highlight and internalize crucial project planning issues - Deconstruct team management in a problem solving setting - Apply the most appropriate project management methodology to both real and hypothetical settings - Recommend a project control system that may be applied to a given scenario - Devise a viable sourcing  more...

MSc Human Resource Training and Development Management ...urce management. - Indicate the significant aspects in development of human resource management and personal management. - Demonstrate an appreciation of important of welfare in the development of personal management and human resource management. - Relate the part played by Cadburys Round tree in the development of personal management and human resource management. - Manage the  more...

Fundamentals of Finance Accounting Project Investment Analysis in Oil Gas This 3-day separately book-able course is not designed to skill Oil & Gas engineers to be accountants, but to give participants the confidence and ability to communicate with accountants and finance managers and to improve their own financial decision making. For engineering professionals, a high level of technical expertise is no longer sufficient for superior management performance. Oil &  more...

Root Cause Analysis RCA 23 - 25 November 2011 Root Cause Analysis is a systematic, evidence-driven process that helps you find the true underlying (and often hidden) causes that result in unwanted events. We will see why minor failures matter, and how they can escalate out of control. In this intermediate training course, we will explain how to select the problems that matter the most, the tools & techniques to apply and find the relevant  more...

HUMAN COMPETENCY CAPABILITY DEVELOPMENT in Oil Gas Competition for the best and brightest is reaching fever pitch in the Oil & Gas industry. Leading operators and contractors are fighting to hold-on to top talent, often lured away by unmatchable offers. Furthermore retiring senior professionals leave your organisation, taking with them years of experience and knowledge. You need to have a sustainable capacity building solution in place to  more...

Upstream Petroleum Contracts and Practice in Negotiations with Fugro Robertson ...develop an in-depth knowledge of the legal and contractual framework in which the upstream oil industry conducts its operations. It opens with an explanation of the geopolitical forces which shape the modern oil industry and then covers the major technical, legal/ contractual and financial/ economic/ taxation/ fiscal issues that form modern E&P agreements worldwide. You will learn the  more...

Flow Assurance for Offshore Production FOR OFFSHORE FIELD DEVELOPMENT 25 July - 29 July 2011 ...depth understanding of the issues to be considered in the development of offshore fields. Each day consists of lectures in the morning and a hands-on workshop in the afternoon. The workshop allows the participants to appreciate the design process associated with field developments. Various software will be available during the training course to predict multiphase flows through wells,  more...

Process Hazard Assessment using HAZOP Technique and HAZOP Team Leader Training with John Davies 18th July - 22nd July 2011 ...n intensely participative 2 day training course that will develop participants already familiar with the HAZOP technique, the skills, knowledge and attributes of a HAZOP Team Leader. During the 2 days, opportunities will be given to lead a HAZOP team (consisting of other participants) and to be observed performing the role for constructive feedback. Generic examples of Continuous, Batch and  more...

Advanced Turnaround Shutdown Outage Management 26 28 April 2011 Kuala Lumpur Malaysia ...ng course derived from the Turnaround Model of Excellence developed by practitioners that guarantee the reliability of your operations. The course six modules develop and expand the basic ideas of the Model of excellence and introduce some new concepts to further enhance performance. The aim of the course is to expand the knowledge and give new insights on Turnaround Management to practitioners  more...

MANAGING COMPLEX PROJECTS For Oil Gas Professionals with Bob Mittelsdorf 2 - 3 March 2011 Kuala Lumpur Malaysia Are there projects that seem to be too complex to be able to handle? The myriad of stakeholders and their requirements, the multitude of variables to be identified and managed, and the way that they might all interact and create unexpected problems, can be daunting, and even overwhelming. This course shows you how to determine the level of complexity of a project, gives you an understanding of  more...

Technical Report Writing Presentation Skills For Oil and Gas Professionals 24 January 2011 - 26 January 2011 Oil & Gas professionals increasingly need to translate complex findings, analysis and recommendations for effective decision making. If you a face challenges in getting your findings into paper and presenting it effectively, you will benefit from this 3-day training course: EFFECTIVE TECHNICAL REPORT WRITING FOR OIL & GAS PROFESSIONALS a Write and turn-around accurate technical documents  more...

Fundamentals of Finance Accounting and Project Investment Analysis in Oil Gas 24 Jan 2011 - 26 Jan 2011 ...wish to succeed in the resources industry are required to develop skills beyond their core functional knowledge. An understanding of financial information and management, and an awareness of the economic theory that drives value creation, are an integral part of the managers required suite of skills. This course is specifically designed for those with engineering training from the Oil & Gas  more...

ROOT CAUSE ANALYSIS Intermediate Level 1 3 December 2010 Kuala Lumpur Malaysia Root Cause Analysis is a systematic, evidence-driven process that helps you find the true underlying (and often hidden) causes that result in unwanted events. We will see why minor failures matter, and how they can escalate out of control. In this intermediate training course, we will explain how to select the problems that matter the most, the tools & techniques to apply and find the relevant  more...

Finance for Non Finance Professionals in Oil Gas and Petroleum Fiscal Regimes Applied Finance for Oil and Gas Industry 29 - 01 This 3-day separately book-able course is not designed to skill Oil & Gas engineers to be accountants, but to give participants the confidence and ability to communicate with accountants and finance managers and to improve their own financial decision making. For engineering professionals, a high level of technical expertise is no longer sufficient for superior management performance. Oil &  more...

3rd Run in Asia HUMAN COMPETENCY CAPABILITY DEVELOPMENT in Oil Gas 5 8 October 2010 Kuala Lumpur Malaysia ...DEVELOPMENT in Oil & Gas Competition for the best and brightest is reaching fever pitch in the Oil & Gas industry. Leading operators and contractors are fighting to hold-on to top talent, often lured away by unmatchable offers. Furthermore retiring senior professionals leave your organisation, taking with them years of experience and knowledge. You need to have a sustainable capacity  more...

INTERNATIONAL PETROLEUM CONTRACTS PRACTICE IN NEGOTIATIONS 29 September - 1 October 2010 Kuala Lumpur Malaysia You will learn the philosophy, evolution and fundamentals of international petroleum contracts. You will take part in life-like negotiating sessions mastering many negotiating techniques, where a mistake is a learning experience not a disaster. This course will help you develop an in-depth knowledge of the legal and contractual framework in which the upstream oil industry conducts its  more...

Training to Reduce Unscheduled Events (T.R.U.E) This highly acknowledged 5 day training course promotes the reduction of downtime in rig operations. It aspires to increase the understanding of this occurrence and the causes behind it. The course examines in detail how to develop a well and its rig specific action plan in order to create a clear plan to control escalating costs.  more...

FLOW ASSURANCE For Offshore Field Development ...depth understanding of the issues to be considered in the development of offshore fields. Each day consists of lectures in the morning and a hands-on workshop in the afternoon. The workshop allows the participants to appreciate the design process associated with field developments. Various software will be available during the training course to predict multiphase flows through wells,  more...

4th Run in Malaysia! Leading and Managing Generation X & Y Engineers Technical Professionals Many managers are now asking themselves "whata ™s wrong with young engineers today?" Management has seen the emergence of two generations who have quite different views on work, and senior managers are struggling to come to terms with the change. As a manager what do you need to know to engage and motivate with the new generation workforce? Whether you are a senior line manager or in  more...

The Chocolate Challenge ...development activity. It simulates a complete business process from initial concept through design, production, marketing and promotion. Ita ™s all done in a light-hearted and highly creative environment requiring co-operation, mental and artistic skills (and several kilos of chocolate!). In this chocolate team building activity participants are divided into teams to undertake various  more...

Cascading Style Sheets ...e. You will also use cascading style sheets to design and develop efficient and effective websites. Cascading Style Sheets (Third Edition) is intended for the student who is an experienced developer of web pages and has some experience with HTML. Students should be comfortable creating web pages, writing HTML code, and in using Internet Explorer or Netscape Navigator. Upon successful  more...

Javascript ...develope web pages which have interactive content to attracts visitors. In this course, you will develop interactive web content using JavaScript. You will also create and execute advanced scripts using JavaScript. This course is intended for students who are familiar in developing web pages;students should be proficient in writing XHTML code and using Internet Explorer and Mozilla Firefox.  more...

Adobe InDesign Level 2 CS5 You are familiar with the InDesign environment and managed text, tables, graphics, and colors in documents. You need to know the advanced features in InDesign to create catchy and attractive documents. In this course, you will use the advanced features in InDesign to create documents that are attractive and have the highest degree of perfection. You will also use Adobe InDesign CS5 to create and  more...

Adobe CS5 New Features ...developers, print professionals, photographers and animators who use Adobe applications as part of the job role. Course Objective: You will familiarize yourself with the new features in Photoshop, Illustrator, InDesign, Flash, and Dreamweaver released as part of Adobe Creative Suite 5. Upon successful completion of this course, students will be able to: familiarize yourself with the new  more...

Adobe Flash Level 1 CS5 ...animations. This course is for professionals who want to develop multimedia and distribute it on the web for electronic communications. Target customers are advertising agencies, marketing agencies, production houses, and design- or media-focused departments within larger corporations. Upon successful completion of this course, students will be able to: explore the types of applications you  more...

Customer Service Via Phone and Email ...e telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. Upon successful completion of this course, students will be able to: Manage the customer's initial contact Address  more...

Effective Business Writing ...do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. Upon successful completion of this course, students will be able to:  more...

Access VBA Programming ...cess skills to create and implement switchboard forms, to develop data access pages that include advanced controls, to protect that information using security protocols, and to make your data more accessible and portable. Then you will take the next step up to the world of VBA programming. Upon successful completion of this course, students will be able to: develop a data access page and  more...

AutoCAD PowerUser Level ...ain the true benefits of AutoCAD, we recommend that users develop advanced productivity skills. The course begins with techniques for enhancing CAD productivity by choosing the most efficient command for a task. It continues with advanced techniques for drawing, editing, working with blocks and XREFs, and plotting. The class also includes an introduction to customizing AutoCAD and an overview  more...

E-Commerce Strategy A-Z ...E-Commerce. On Day 2, students will learn how to plan and develop an E-Commerce small business. During this course students will be provided with the information necessary to complete the following objectives: Discuss customer relationship management, enterprise resource planning, supply chain management, e-procurement, and knowledge management. Discuss common implementation costs,  more...

jCert Sun Certified Solution Developer - Java 2: Using Websphere to Create Java Apps This intensive, hands-on course emphasizes becoming productive quickly as a Java 2 enterprise programmer in the IBM WebSphere Studio Application Developer environment. Students learn how to use Java 2 to implement real-world solutions. This course is for programmers who need to design and develop Java applications for the enterprise.  more...

Java 2: Enterprise Development with BEA WebLogic Server ...you with the background and skills required to design and develop enterprise applications in Java using J2EE technologies. You will use WebLogic server as the application and web server and will learn about configuring WebLogic, deploying applications, and monitoring applications using WebLogic s monitoring tools. During the course you will write many components of a sample e-commerce  more...

Legal Office Procedures This course is designed to develop basic knowledge of the legal office assistant's clerical and practical duties required in the law office. Content includes scheduling, legal documentation, reception/client relations, and effective communications including the art of discretion.  more...

Inventory Management This 2-day Inventory Management program focuses on inventory management strategies. Given the complex nature of supply chain, different methodologies in working with suppliers will be addressed. ABC analysis, consignment inventory, use of independent warehouses, and the use of MRP systems for future requirements will be evaluated. Participants will develop individual plans to reduce inventory in  more...

Performance-Based Contracting This 2-day Performance-based Contracting focuses on the concept and use of Performance-Based Contracting (PBC). Participants will learn to plan for and develop PBC statements of work, and design measurement criteria for work performed under such contracts. Contractor selection, performance incentives, outputs and outcomes and best practices will also be covered.  more...

Performance-Based Contracting This 2-day Performance-based Contracting focuses on the concept and use of Performance-Based Contracting (PBC). Participants will learn to plan for and develop PBC statements of work, and design measurement criteria for work performed under such contracts. Contractor selection, performance incentives, outputs and outcomes and best practices will also be covered.  more...

Statements of Work and Specifications (SOW) This 1-day Statements of Work & Specifications program provides participants with the tools to create cogent, complete and well-organized statements of work. The program reviews the functions of the statement of work, its link to performance management, and the benefits realized by a specific and well-crafted document. Guidelines are given for writing a good statement of work and examples provided  more...

Supplier Identification This 1-day Supplier Identification focuses on the process by which suppliers are found to support the organization's requirements, as well as how to narrow the list of potential suppliers to only those who are best-in-class. Participants will learn to determine when supplier identification activities are required; define customer requirements and be able to take advantage of supplier capabilities  more...

Supplier Quality This 2-day Supplier Quality program teaches participants how to develop supplier certification programs. It will distinguish among various inspection techniques drawing on Deming and Juran. ISO and Baldrige as well as other best-in-class supplier evaluation and audit programs will be considered. Quality management and its relationship to productivity will be covered. Supplier quality measures and  more...

Supply Management Negotiations This 1-day Supply Management Negotiations program teaches what is negotiable, purchasing ethics and how to participate in and lead negotiations. As a result of attending this program, participants will learn how to manage a step by step negotiation process; establish objectives; manage contracts and suppliers, and develop a comprehensive negotiation plan to reduce costs and improve productivity.  more...

Commodity Strategy ...is 1-day Commodity Strategy program covers the process of developing the elements of a cross-company commodity strategy. The focus is to develop a strategy of procuring all the requirements for a specific commodity of products or services across the company. The various elements of the commodity strategy will be covered in detail and formats will be provided to guide the participant through the  more...

Conflict Management This 1-day Conflict Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to  more...

Continuous Cost Management This 1-day Continuous Cost Management focuses on monitoring and evaluating cost performance. Using concepts such as value analysis, best value, make vs. buy, out sourcing, and lead-time reduction, participants will learn how to develop plans to measure, evaluate, and improve cost management on the commodities they purchase.  more...

Continuous Improvement in Purchasing ... Participants will learn to create process flowcharts and develop implementation plans to improve results. As a result of attending this course participants will be able to assist their company in creating world-class processes. Specific examples of various tools will be demonstrated in well-known purchasing situations. Reengineering high-performance teams will be discussed. The continuous  more...

Customer Service Skills This 2-day Customer Service Skills program is highly interactive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate  more...

Cycle Time Improvement ...n to assess the quality and performance of cycle time and develop strategies for cycle time improvement. Topics include the elements of cycle time and why cycle time improvement is important to the organization; how to specify the elements of total cycle time; concepts of cycle time reduction and working with suppliers; best practices for cycle time reduction and inventory management;  more...

E-Com Sourcing ...tiatives to improve supply chain management; and learn to develop an e-business strategy. We will discuss how e-business initiatives can achieve both the buyer s and seller s objectives. The benefits in terms of hard and soft cost savings will be highlighted along with other important benefits in the areas of inventory, quality, and lead-time. A structured approach to defining various  more...

Financial Analysis During this 2-day program we will discuss the reasons to accomplish an effective cost and price analysis. Participants will learn how to recognize, evaluate and negotiate elements of suppliers' costs and prices; and, develop skills to evaluate the financial viability and capability of potential or current suppliers. Information will be provided on how to investigate price trends and the impact of  more...

Intermediate Negotiations ...egotiating tactics and styles. Participants will learn to develop basic negotiating skills in one-on-one and team negotiations. Topics covered include the negotiating environment; importance of planning; choosing a negotiation model that works; and establishing agendas and control plans. To ensure learning, an opportunity to apply knowledge of negotiation process to internal and external  more...

Involving Suppliers in Quality and Cost Objectives ..., and lead-time reduction, participants will learn how to develop plans to measure, evaluate, and improve cost management on the commodities they purchase. This program will highlight a process improvement model that can be used to improve purchasing processes and supplier quality. Specific examples of early supplier involvement will be demonstrated in typical purchasing situations.  more...

Managing Contracts With The Government ..., participants will be able to describe how organizations develop and manage project plans; understand the power of aligning resources to projects; understand the elements of an effective project plan; be able to discuss status of contactor's project/program plans. Areas to be covered include transitioning from the marketing phase; project or program management; assigning resources and budgets;  more...

Managing Suppliers This 1-day program provides an understanding of the steps of the entire purchasing cycle. Participants will learn to develop accurate and complete specifications and RFQs; employ the company's purchasing policies and procedures so that more effective purchases are made; select the best suppliers to perform work for and provide services to the company; and more effectively and efficiently manage  more...

Marketing to the Federal Government This 1-day program focuses on how companies organize for marketing and sales; how sales opportunities are evaluated; and the various bidding and proposal strategies. Areas covered include defining the market, product or service; the marketing plan; marketing to the government and developing the marketing plan for a specific government opportunity; keys to effective government marketing; optimizing  more...

Mastering the Supply Management Tools Special tools must be utilized to effectively complete the tasks of supply management, including cost and price analysis, market analysis, supplier financial analysis, and process improvement. This program will focus on providing the skills necessary to perform the work required to ensure that supply management activities are accomplished in a timely and sufficient manner. Upon completion of the  more...

Purchasing Assessment Seminar This hands-on 1-day seminar will rejuvenate the way that they manage their purchases. Based on the concepts embodied in the ISO-9001 standards, they will work with the program's instructor to fully assess their purchasing process, its documentation, and its performance. They will identify gaps in performance, and develop action plans for improvement. They will use their own policies and procedures  more...

Teaming in Acquisition This program will demonstrate the value of the teamwork in acquisition today, citing numerous examples of effective teams in best-in-class companies. The process to develop, maintain, and improve high performance teams will be highlighted. Participants will receive feedback on their tendencies to emphasize team activities and the team process overall. Joint team objectives will be developed and  more...

Vendor Management ...ns clearly, hold vendors accountable for performance, and develop powerful vendor performance measures. Specific topics include how to: effectively articulate the importance of vendor performance; develop Key Performance Indicators (KPIs) for use on the scorecard; involve internal stakeholders in vendor evaluations; balance quantitative and qualitative metrics; create performance systems that  more...

Vendor Selection How do you know which vendor is really the right one for the job? This 1-day course reviews savvy sourcing principles that will help you make sure the vendor you select has the capabilities and desire to perform. Learn how to use industry data to prepare questions for potential vendors and to identify strengths and weaknesses of specific vendors. This course examines the correlation between your  more...

Working With International Vendors ...w to: understand terms unique to international purchases; develop productive and cost-effective international vendor relationships; consider cultural influences on vendor performance; measure and optimize results with international vendors; build a value-adding global competency skill set; master the opportunities and challenges of international supply management ; build and manage cooperative  more...

RHCE - Red Hat Certified Engineer ...h no command-line experience in Linux or UNIX who want to develop skills for using and customizing Red Hat Linux workstations. RH133 - System Administration For users of Linux/ UNIX who want to start building skills in systems administration on Red Hat Enterprise Linux, to a level where they can attach and configure a workstation on an existing network. Includes the RHCT Certification Lab  more...

IRS Form 1099 Reporting: What You Need to Know ...end this informative seminar and sharpen your 1099 savvy. Develop better, more accurate reporting skills - keep your business audit-ready and in compliance. Determine a worker's status without hesitation - every time - and stay current and in the clear. Benefits for you - Increase your filing savvy and avoid late filing and failure to file penalties - Walk through the 1099 series of forms with  more...

Employment Law Update ...ready on your plate, how can you keep up with all the new developments? Easy - enroll today and discover the latest techniques to keep your company out of trouble. Benefits for You - Keep off the DOL's radar by correctly classifying your employees - Get a roadmap to develop and implement policies and practices - Social media is changing the way we communicate - understand the issues this  more...

Workplace Investigations Benefits strong Protect your organization - know the ins and outs of workplace investigations. /strong Whether the issue is a harassment complaint, a threat of workplace violence or another workplace dispute - prompt, fair and thorough investigations are essential to your ability to make sound employment decisions and minimize legal risks. This seminar will provide you with practical guidance  more...

Legal Aspects of Condominium and Homeowners' Associations ...g and operating these entities? Attend this seminar and develop an in-depth understanding of the agreements involved and techniques for enforcing covenants. Don't miss this opportunity to get solid advice on how to streamline the association management process and consequently encourage higher property values. Benefits for You - Properly facilitate the transition from developer to owner -  more...

Americans With Disabilities Act ...r organization to understand updated ADA requirements and develop strategies to document compliance and minimize your risk. Attend this seminar and get the guidance your company needs to avoid costly and time-consuming discrimination lawsuits. Register now and get up to speed on recent developments under the ADA Amendments Act of 2008. Find out what you need to know to prevent employee abuse  more...

Developing Behavioral Plans for Aggressive Children ...education quality for every student. Benefits for You - Develop behavioral plans that address your needs - and keep track of your progress - Discover the types of interventions available - Troubleshoot the difficulties most commonly reported by parents, teachers and therapists - Tips on choosing and delivering consequences Learning Objectives - You will be able to review legal obligations of  more...

World Class Customer Service ...ning, or a musician perfecting an instrument, you need to develop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself and the job you are doinga whether you love it or are overwhelmed by ita will inevitably be reflected in the quality of your work. If you want to learn more about our  more...

Time Management The time in any given day is one of the few things that is given to us equally. Yet it feels totally different when we are using time in a way we choose for ourselves than it feels when our time seems to loom out of our control. We must ask the larger question of what is valuable in our lives, integrating personal and professional goals. Without a strong desire to live out certain values, time  more...

Customer Service Professional ...ning, or a musician perfecting an instrument, you need to develop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself and the job you are doinga whether you love it or are overwhelmed by ita will inevitably be reflected in the quality of your work. Total Duration: Eight hours  more...

Discovery Skills for Legal Professionals ...t-attend seminar and get valuable information to help you develop and enhance your litigation skills in order to better assist attorneys. You will get helpful hints and key tools of the trade to help you become more efficient and effective as a key member of the litigation team. And that's not all! This seminar will also change the way you approach preparing a trial notebook. Register today and  more...

OSHA's Recordkeeping Rules ...date information on the latest OSHA regulations and other developments. In one day you will learn what to expect from an OSHA inspection and how records should be handled. You will also learn about the education and training requirements that are needed for employees. Listen to faculty give their unique perspectives on these issues, with an eye toward providing you with useful information and  more...

Navigating Social Media in the Workplace ...ness. Benefits for You - Get the information you need to develop effective social media policies - Protect yourself from potentially violating privacy issues - Understand potential liability for employee comments - Learn how the advantages of using social media for recruiting This seminar is designed for human resource managers and directors, recruiters, operations managers, personnel  more...

Collection Law: The Good, the Bad and the Profitable Benefits strong Discover how to navigate the minefields of collection law with ease. /strong Join us for this innovative seminar and get up to speed on important collection practices. Understand the intricacies of a typical collection case. Get a handle on complicated issues surrounding judgment collection procedures. Avoid problems down the road by protecting yourself and your company - find  more...

Rules of Evidence Benefits strong Keep yourself and your firm up-to-date through real world application of the Illinois Rules of Evidence. /strong This seminar will provide you with valuable information on the latest issues relating to evidentiary rules. Our seasoned professionals will provide practical answers to your most pressing questions about expert testimony. You'll get an inside look at how to deal with  more...

Workplace Investigations Benefits strong Protect your organization - know the ins and outs of workplace investigations. /strong Whether the issue is a harassment complaint, a threat of workplace violence or another workplace dispute - prompt, fair and thorough investigations are essential to your ability to make sound employment decisions and minimize legal risks. This seminar will provide you with practical guidance  more...

Navigating Social Media in the Workplace Benefits strong Stay ahead of the new challenges and opportunities social media presents by addressing them now! /strong Social networking via online tools such as MySpace , Facebook and Twitter has exploded in popularity over the last few years. Despite this growth employers have been slow to adopt and disseminate policies for appropriate usage of these websites exposing themselves to the risks  more...

Asperger Syndrome: Educational Strategies and Interventions ...oin us for this unique seminar and get strategies to help develop the social, emotional and academic skills of those with Asperger's syndrome or high functioning autism. With the increased prevalence of autism spectrum disorders in schools, teachers need more tools to understand these students' needs. Attend this seminar to hear an informative overview of the autism spectrum. You'll also gain  more...

Employee Handbooks: Keeping Your Policies Up To Date Benefits strong How to avoid the pitfalls of employee handbooks - what you don't know could hurt you /strong Learn from experienced management-side labor and employment lawyers how to get the most out of your organization's employee handbook. We'll cover what state and federal laws say you must have in a handbook, what you ought to seriously consider for your handbook and what should not be  more...

Powerful Presentations Training Seminar ...rol and confidence during your presentation. - Plan and develop complete, formalized product presentations around the market forces that affect business. - Structure presentations to gain maximum effect. - Use audience involvement techniques to identify and handle questions during presentations. - Set up an on going action plan to improve future presentations. Open Enrollment  more...

Building Team Success ...t all levels remove old personal barriers and uncover and develop previously hidden strengths. Using the principles of R. E. S. P. E. C. T., team members will discover how becoming more proficient at Responsiveness, Empathy, Service, Perspectives, Self Esteem, Courage and Truth-telling will transform the way they interact. This understanding takes team relationships to new heights of  more...

The Leadership Edge The Leadership Edge is a dynamic program that moves participants to powerful self discoveries that dramatically strengthen their capacity to lead in changing times. This highly interactive program uses experiential learning to help leaders at all levels remove old personal barriers and uncover and develop previously hidden strengths. Using the principles of R. E. S. P. E. C. T., leaders  more...

Technology in the Workplace HR in the Electronic Age - Protect your organization get strategies that will help you deal with technology at work. In the last several years, issues such as hacking, espionage, stalking and infringement, cyberharassment, weblogs, discovery requests for electronically stored data, identity theft and picture phones have begun to confound businesses. Protecting companies against egregious  more...

A Practical Approach to Developing a Wellness Program ...Developing a Wellness Program - Wellness is a proven strategy for keeping employees healthy and controlling health costs. You will learn practical tips on how to develop a successful wellness program for your employees from one of the most experienced wellness professionals in the country. You will find out how you can develop your program so that employees participate and adopt healthy  more...

Leading People to Embrace Change ..., each of which contributes to an understanding of how to develop and execute an Organizational Adoption Plan. Participants leave with concrete, actionable plans that they can use to build on existing support, identify and manage potential trouble-spots, build and execute a marketing campaign, leverage the good intent and high standards that are common in most people, and convert resistance to  more...

Motivating Employees to be Their Best Leadership Development The basic premise of this program is that motivation is not something you do to others; people motivate themselves. This program is not about traditional extrinsic motivation techniques such as rewards, incentives, salary, etc. These use a carrot or stick approach that tries to get employees to change their behavior based on external factors. This program is about helping managers and supervisors  more...

Designing and Developing Higher Performance Web Services ...actical knowledge regarding how to effectively design and develop high performance Web services. Students will be introduced to the theory, best practices, and strategies associated with Web service performance. Concepts in this workshop are re-enforced through a combination of group discussion and hands-on exercises lab exercises. You can get a complete list of other SOA2 classes at  more...

Introduction to Web Services Primary goal of this course is to explain how you can benefit from Web Services. It proceeds to explain various topics such as SOAP, WSDL, UDDI, JAX/ RPC and WSIF. For each technology, we explain the primary motivation behind it and how it may help you solve a problem. Students will use this training to learn to develop the required WS components (both server and client side). Additionally, an  more...

AJAX for Java Developers (java) ...ide Java from JavaScript, and Google Web Toolkit (GWT) to develop Ajax applications completely in Java, and have GWT generate the JavaScript. This course is hands on with labs to reinforce all the important concepts. It will enable you to build working Ajax applications, and give you an understanding of the important concepts and technology in a very short time. All labs are done using  more...

Fast Track to Hibernate Using Hibernate For Java Database Access ...ersistence and query service for Java. Hibernate lets you develop persistent classes following common Java idioms - including association, inheritance, polymorphism, composition and the Java collections framework. The Hibernate Query Language, designed as a minimal object-oriented extension to SQL, provides an elegant bridge between the object and relational worlds. Hibernate also allows  more...

End to End Microsoft Business Intelligence (sql server) ...course provides students with the knowledge and skills to develop Microsoft End to-End business solutions using SQL Server 2008 R2 in an integrated environment with Sql 2010 and Office 2010. The course introduces the students to Microsoft Unified Data Model, SQL 2008 R2 Analysis Services, Integration Services, Re-porting Services, Report Builder 3. 0, Sql 2010 Integration, Reporting Services  more...

End to End Microsoft Business Intelligence ...course provides students with the knowledge and skills to develop Microsoft End to-End business solutions using SQL Server 2008 R2 in an integrated environment with SharePoint 2010 and Office 2010. The course introduces the students to Microsoft Unified Data Model, SQL 2008 R2 Analysis Services, Integration Services, Re-porting Services, Report Builder 3. 0, SharePoint 2010 Integration,  more...

Acrobat 7.0 Level 2 ...ence in using Adobe Acrobat, you are now ready to further develop your PDF documents. In this course, you will use Adobe Acrobat ® 7. 0 Professional to convert technical documents to PDF files, enhance and control PDF content accessibility, customize PDF documents for interactive use online, and prepare PDFs for commercial printing. You can get a complete list of other Adobe classes at  more...

Java for Managers on the WebLogic platform ...ourse introduces the Java programming language and how to develop Java applications using Eclipse to those in management positions. Students will have introductory lessons on the syntax of the Java programming language, object-oriented programming using Java, server side programming including Servlets, JSP, EJBa ™s, Struts and JavaServer Faces programming. Students will also learn how to  more...

JBuilder X Boot Camp for Java Programmers using WebLogic ...ng JBuilder to build their applications. Applications you develop during the course are based on the Java 2 Platform, Enterprise Edition (J2EE) component model that uses servlets and JSPs for the control and flow of e-business applications. You are going to use JBuilder to develop J2EE applications, including servlets, JSPs, and Enterprise JavaBeans, debug and test them in the JBuilder and  more...

Servlets and JSP Development on JBuilder X and Weblogic ...develop and test server-side applications based on the Java 2 platform, Enterprise Edition (J2EE) component model using the JBuilder X and WebLogic platform. Develop and test server-side applications that use servlets and JavaServer Pages (JSPs) for the control and flow of e-business applications. You can get a complete list of other WebLogic Programming classes at  more...

Servlets and JSPs Development Using WebLogic Workshop Studio and WebLogic Server 9.2 Training ...develop and test server-side applications based on the Java 2 platform, Enterprise Edition (J2EE) component model using WebLogic Workshop Studio and WebLogic Server v9. 2. Develop and test server-side applications that use servlets and JavaServer Pages (JSPs) for the control and flow of e-business applications. You can get a complete list of other WebLogic Programming classes at  more...

Java EE 5 Programming with Servlets and JSPs in Eclipse and WebLogic 10 Training ...develop and test server-side applications based on the Java Platform, Enterprise Edition (Java EE) component model using the WebLogic software platform of products and tools. Develop and test server-side applications that use Servlets and JavaServer Pages (JSPs) for the control and flow of e-business applications. You can get a complete list of other WebLogic Programming classes at  more...

Java EE 5 Programming Using BEA WebLogic 10.0 This 5 day training course teaches students how to develop Servlet, JSP and EJB for the WebLogic Server v10 platform. About 50% of the time is spent on hands on labs that use the Workshop for WebLogic development tool. You can get a complete list of other WebLogic Programming classes at http://www.wintrac.com/courses/WebLogicprog.asp  more...

Introduction to Struts 1.2 using BEA Workshop Studio This course introduces the students to Jakarta Struts 1. 2. During the course, students will learn to design and develop Struts based applications. Many real life hands on exercises are used to teach various concepts of Struts. You can get a complete list of other WebLogic Programming classes at http://www.wintrac.com/courses/WebLogicprog.asp  more...

Effective Business Writing Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.  more...

AutoCAD - AutoCAD LT 2011 Fundamentals ...to create and edit a simple drawing, and then continue to develop those tools. More advanced tools are also introduced throughout the course. Not every command or option is covered, because the intent is to show the most essential tools and concepts such as: Understanding the AutoCAD workspace and user interface Using basic drawing, editing, and viewing tools Organizing drawing objects  more...

AutoCAD-AutoCAD LT 2011 Fundamentals Part 1 The objective of AutoCAD/ AutoCAD LT 2011 Fundamentals Part 1 is to enable students to create a basic 2D drawing in AutoCAD. All topics, including features and commands, relate both to AutoCAD and AutoCAD LT unless specifically noted otherwise in the courseware. To make the process easier and provide flexibility for instructors and students, the course is divided into two parts that can be  more...

AutoCAD LT 2011 Essentials ...to create and edit a simple drawing, and then continue to develop those tools. More advanced tools are also introduced throughout the course. Not every command or option is covered, because the intent is to show the most essential tools and concepts, such as: Understanding the AutoCAD LT workspace and user interface Using basic drawing, editing, and viewing tools Organizing drawing  more...

DotNET Tuning Debugging and Optimization ... not generally depend on the programming language used to develop the application. Therefore, this course would also be useful to programmers who use other .NET languages, such as VB .NET. However, all example code and lab exercises are provided in C#. The course incorporates a case study approach, involving use of many important features of the .NET Framework, including Windows Forms, ASP.  more...

Adobe Captivate 2.0 You may be familiar with using a certain software application and would like to create computer-based training to teach learners to use the software. Adobe Captivate 2. 0 is a tool that automates the creation of computer-based software training materials. In this course, you will use Adobe Captivate 2. 0 to develop demonstrations and interactive simulations of software applications. You can get  more...

Basic PowerBuilder Classic 12 Programming ...course introduces students to the PowerBuilder Classic 12 development environment. Each component of the PowerBuilder Classic 12 IDE is covered in the context of using PowerBuilder to develop GUI-based client/ server business applications. Upon successful completion of this course, the student should be able to: Use the System Tree to create workspaces and targets. Use the Application  more...

Advanced PowerBuilder Classic 12 Programming ...course introduces students to advanced techniques used to develop fully functional, well performing business applications using the PowerBuilder Classic 12 IDE. Upon successful completion of this course, the student should be able to: Create standard reports, including TreeViews, graphs, crosstabs, and multi-group reports. Create RichText, nested, and composite style reports. Manipulate  more...

Java EE 5 Programming Using WebLogic 10 Training ( java) This 5 day training course teaches students how to develop Servlet, JSP and EJB for the WebLogic Server v10 platform. About 50% of the time is spent on hands on labs that use the Workshop for WebLogic development tool. You can get a complete list of other Java classes at http://www.wintrac.com/courses/mainJava.asp  more...

Introduction to Java and Java Enterprise Using Rational Application Developer v7.0 ...ourse introduces the Java programming language and how to develop Java applications using RAD v7. 0. Students learn the syntax of the Java programming language, object-oriented programming using Java, exception handling, file input/ output (I/ O), along with servlets and JavaServer Pages. During the course, students will develop and test Java applications using RAD v7. 0. You can get a  more...

Web Application Development with Spring and Hibernate Training This course provides students with the knowledge needed to use the Spring Framework and to use the Hibernate Object/ Relational Mapping (ORM) framework to implement the persistence layer of J2EE applications to develop flexible, testable and maintainable Java EE enterprise applications. You can get a complete list of other Java classes at  more...

Developing Spring 2.5 Applications Using Eclipse Spring IDE Training This course provides students with the knowledge needed to use the Spring Framework and the Eclipse Spring IDE to develop flexible, testable and maintainable Java EE enterprise applications. This course covers v2. 5 of the Spring Framework. You can get a complete list of other Java classes at http://www.wintrac.com/courses/mainJava.asp  more...

J2EE Application Development with Spring and Hibernate This course provides students with the knowledge needed to use the Spring Framework and to use the Hibernate Object/ Relational Mapping (ORM) framework to implement the persistence layer of J2EE applications to develop flexible, testable and maintainable Java EE enterprise applications. You can get a complete list of other Java classes at  more...

Developing JSF Web Applications with Spring and Hibernate This course covers how to program JSF Web Applications, how to use the Spring Framework, and to use the Hibernate Object/ Relational Mapping (ORM) framework to implement the persistence layer of J2EE applications to develop flexible, testable and maintainable Java EE web applications. Besides covering each of these technologies individually, emphasis is placed on how to utilize them together.  more...

ITIL CAPABILITY COURSE PLANNING PROTECTION AND OPTIMIZATION PPO ...ither IT clearly sets the expectations, or end-users will develop them on their own. During the negotiation and acceptance of Service Level Agreements, IT commits that services will meet their customera ™s requirements for availability, capacity, continuity and security. The ITIL Capability Course - Planning, Protection and Optimization (PPO) provides the best practice knowledge  more...

J2EE Application Development with Spring and Hibernate Using RAD 7.0 This course provides students with the knowledge needed to use the Spring Framework and to use the Hibernate Object/ Relational Mapping (ORM) framework to implement the persistence layer of J2EE applications to develop flexible, testable and maintainable Java EE enterprise applications. The labs are done using RAD 7. 0. You can get a complete list of other Java classes at  more...

J2EE Architecture and Patterns using Eclipse and JBoss(java) ...is a collection of technologies specifically meant to aid development of enterprise class software applications. This course will help architects and senior developers devise a plan that other developers in the team can follow to develop robust, high performance, easy to maintain and secure applications. The material in this class covers the most critical areas of a mission critical  more...

J2EE Programming Using Rational Application Developer RAD v7.0 This 5 day training course teaches students how to develop Servlet, JSP and EJB for the WebSphere Application Server v6 platform. About 50% of the time is spent on hands on labs that use the Rational Developer Studio (RAD) v7 development tool. You can get a complete list of other Java classes at http://www.wintrac.com/courses/mainJava.asp  more...

Developing J2EE Applications Using Spring Framework v2.0 and RAD 7 This course provides students with the knowledge needed to use the Spring Framework and Rational Application Developer v7 (RAD7) to develop flexible, testable and maintainable J2EE enterprise applications. This course covers v2. 0 of the Spring Framework. You can get a complete list of other Java classes at http://www.wintrac.com/courses/mainJava.asp  more...

Java EE 5 Programming with JSF EJB 3.0 and JPA Using Rational Application Developer 7.5 This 5 day training course teaches students how to develop Java EE 5 applications using RAD 7. 5 for the WebSphere Application Server v7. 0 platform. This course covers some of the newest technologies of the Java EE 5 platform, including JSF 1. 2, EJB 3. 0, and JPA. A brief intro to JAX-WS web services is also covered. You can get a complete list of other Java classes at  more...

Java EE 5 Programming with JSF EJB 3.0 and JPA using JBoss 5.0 This 5 day training course teaches students how to develop Java EE 5 applications using Eclipse for the JBoss Application Server v5. 0. This course covers some of the newest technologies of the Java EE 5 platform, including JSF 1. 2, EJB 3. 0, and JPA. A brief intro to JAX-WS web services is also covered. You can get a complete list of other Java classes at  more...

Java EE 5 Programming with Servlets and JSPs Students will learn to develop and test server-side web applications based on the Java Platform, Enterprise Edition (Java EE) component model using Eclipse tools. Develop and test server-side applications that use Servlets and JavaServer Pages (JSPs) for the control and flow of e-business applications. You can get a complete list of other Java classes at  more...

Developing J2EE Applications Using Spring 2.5 and Rational Application Developer This course provides students with the knowledge needed to use the Spring Framework and Rational Application Developer 7. 0 to develop flexible, testable and maintainable Java EE enterprise applications. This course covers v2. 5 of the Spring Framework. You can get a complete list of other Java classes at http://www.wintrac.com/courses/mainJava.asp  more...

Introduction to Java and Java Enterprise Using Eclipse ...ourse introduces the Java programming language and how to develop Java applications using eclipse and JBoss. Students learn the syntax of the Java programming language, object-oriented programming using Java, exception handling, file input/ output (I/ O), along with servlets and JavaServer Pages. During the course, students will develop and test Java applications using eclipse with JBoss. You  more...

Servlet and JSP Programming with Tomcat 6 Using Eclipse Students will learn to develop and test server-side web applications based on the Java Platform, Enterprise Edition (Java EE) component model using Eclipse tools. Develop and test server-side applications that use Servlets and JavaServer Pages (JSPs) for the control and flow of e-business applications. You can get a complete list of other Java classes at  more...

Developing Ajax Applications ...ripts and server-side application components, and thus to develop richer, more user-friendly and responsive web applications. We pursue Ajax connectivity entirely from the client side in this course (Java developers please see Course), and at several levels. From an initial study of the bare-bones approach using the XMLHttpRequest browser object, we move on to consider programming  more...

Developing Spring 2.5 Applications Using Spring Source Tool Suite This course provides students with the knowledge needed to use the Spring Framework and the SpringSource Tool Suite to develop flexible, testable and maintainable Java EE enterprise applications. This course covers v2. 5 of the Spring Framework. You can get a complete list of other Java classes at http://www.wintrac.com/courses/mainJava.asp  more...

Executives Guide to Project Portfolio Management The Challenge Project Portfolio Management (PPM) is the primary business process that underlies execution of an organization's business strategy. How can this be? Simple: We implement strategy through projects, and PPM is the process behind project selection and prioritization, funding, oversight and evaluation. Are your projects delivering the business value you expect? If not, chances are that  more...

Adobe Captivate 2.0 (adobe) You may be familiar with using a certain software application and would like to create computer-based training to teach learners to use the software. Adobe Captivate 2. 0 is a tool that automates the creation of computer-based software training materials. In this course, you will use Adobe Captivate 2. 0 to develop demonstrations and interactive simulations of software applications. You can get  more...

Adobe Acrobat 8.0 - Level 2 ...nce in using Adobe Acrobat. Now, you are ready to further develop your PDF documents. In this course, you will use Adobe ® Acrobat ® 8. 0 Professional to convert technical documents to PDF files, enhance and control PDF content accessibility, customize PDF documents for interactive use online, and prepare PDFs for commercial printing. You can get a complete list of other adobe classes  more...

Adobe Dreamweaver CS3 - Level 2 You have created basic. You may now need to develop professional-looking websites. In this course, you will use the advanced features of Adobe ® Dreamweaver ® CS3 to design and develop professional-looking websites. You can get a complete list of other adobe classes at http://www.wintrac.com/courses/coursesadobe.asp  more...

Customer Service Skills You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. You can get a complete list of  more...

Emotional Intelligence for Managers In this course, you will assess your current emotional intelligence capabilities, determine your strengths, and identify areas for improvement. You will examine how emotions affect behavior and how those behaviors impact your relationships with others. You will also develop strategies for managing the emotional energy in yourself and others. You can get a complete list of other Business Skills  more...

Coaching Essentials As a leader in your organization, you are expected to help people meet or exceed expectations and to help ensure productivity and profitability for the organization. Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course, you will explore the benefits of coaching, coaching approaches, how to develop an action plan,  more...

Solaris Security Administration This four-day class enhances system administrationsa ™ abilities to develop practical security measures on their Solaris machines. Students will be provided hand-on experience in addition to valuable security knowledge. You can get a complete list of other Solaris classes at http://www.wintrac.com/courses/coursesSolaris1.asp  more...

Effective Facilitation Skills Effective facilitators know how to take charge of work sessions and lead groups toward successfully completing their work objectives. In this course, you will strategically plan work sessions and create formal agendas, lead groups to generate new ideas through brainstorming events, and help people work through facilitated difficult sessions. You will also further develop your facilitation skills  more...

Introduction to MQSeries Application Development ...ion (both local and remote), install the MQSeries client, develop MQSeries Java program using RAD v6. 0, connect to queue manager, MQI API, both read and send MQSeries messages, perform exception handling, understand the role of Java Messaging Services (JMS), transactions and MQ syncpoints, security in the MQ environment and MQ triggering. You can get a complete list of other WebSphere  more...

Develop Oracle 9i PL-SQL Program Units ...development is the creation of database server-side program units. This course discusses the subjects of database triggers and stored procedures. Advanced topics such as using system-supplied packages, programming for superior performance, object oriented encapsulation of logic into packages and many others are discussed in detail. You can get a complete list of other Oracle classes at  more...

Oracle9i DS Designer Systems Analysis & Modeling ...articipants will be equipped with the skills necessary to develop, maintain and certify process models, function models and data models along with their supporting structures. A complete, functional system will be developed over the course of the week-long seminar allowing participants to see first hand the productivity gains achieved with the tool. All the supporting tools and utilities are  more...

Oracle Discoverer 10g- Develop An EUL This Oracle 10g courseware training guide book will teach how to create and customize the End User Layer, how to create business areas and folders, and define analytical facilities for end users. Students also learn about the different types of connection mechanisms supported by OracleAS Discoverer and how to control the user access to the End User Layer. Students learn how to use materialized  more...

Oracle 10g Designer Systems Analysis Modeling ...ng guide book will teach students the skills necessary to develop, maintain and certify process models, function models and data models along with their supporting structures. A complete, functional system will be developed over the course of the week-long seminar allowing participants to see first hand the productivity gains achieved with the tool. All the supporting tools and utilities are  more...

Oracle Discoverer 10g - Develop An EUL This Oracle 10g courseware training guide book will teach how to create and customize the End User Layer, how to create business areas and folders, and define analytical facilities for end users. Students also learn about the different types of connection mechanisms supported by OracleAS Discoverer and how to control the user access to the End User Layer. Students learn how to use materialized  more...

Oracle Database 11g R2 - PLSQL Fundamentals II - Develop Program Units This Oracle 11g courseware training guide book will equip students to develop database server-side PL/ SQL program units within an Oracle database. You can get a complete list of other Oracle classes at http://www.wintrac.com/courses/coursesoracle.asp  more...

Oracle Database 11g R2 -PL and SQL Fundamentals - Complete Library This Oracle 11g courseware training guide book will provide an introduction to the PL/ SQL database programming language, based upon the latest features available with the Oracle database. Syntax, structure and features of the language are discussed in the context of database applications and programming. This course equips students to develop database server-side PL/ SQL program units within an  more...

WebLogic Portal 9.2 Programming Training This course teaches students: How to develop portlets using NetUI and JSR 168 API Details of JSR 168 API How to create and consume WSRP portlets How to customize the look and feel of a portal site You can get a complete list of other weblogic classes at http://www.wintrac.com/courses/coursesweblogic.asp  more...

Java EE 5 Programming Using WebLogic 10 Training This 5 day training course teaches students how to develop Servlet, JSP and EJB for the WebLogic Server v10 platform. About 50% of the time is spent on hands on labs that use the Workshop for WebLogic development tool. You can get a complete list of other weblogic classes at http://www.wintrac.com/courses/coursesweblogic.asp  more...

Mastering Rational Software Architect v7 ...tware Architect (RSA) v7 is an advanced modeling tool for development and design. It is used to generate and develop code based on a UML model. The goal is to explain in detail what RSA is and how to use the many aspects that are featured with this product. The course will teach how RSA can aid application development from the beginning stages of analysis and design to the generation of  more...

Introduction to Software Architecture ...cus of this seminar is to utilize small working groups to develop a draft architecture using a visual architecting process. It will follow an iterative architecting process, and intersperse concepts and architecting techniques into the lectures between case study sessions. The lecture topics are driven by the concerns that are being addressed at that stage of the architecting process. You  more...

CICS Command Level Programming with BMS CICS Command Level Programming provides an understanding of the CICS system, application environment and typical applications. The structure of CICS pseudo-conversational application programs are discussed and reviewed in detail. Basic Mapping Support (BMS) is used to develop screen layouts (maps). These maps, used in the class programming exercises, are the basis for understanding the CICS  more...

Eclipse Boot Camp for Java Programmers Using MyEclipse and JBoss ...and Eclipse to build their applications. Applications you develop during the course are based on the Java 2 Platform, Enterprise Edition (J2EE) component model that uses servlets and JSPs for the control and flow of e-business applications. You are going to use the Eclipse IDE to develop J2EE applications, including servlets, JSPs, and Enterprise JavaBeans, debug and test them in the built-in  more...

J2EE Architecture and Patterns using Eclipse and JBoss ...is a collection of technologies specifically meant to aid development of enterprise class software applications. This course will help architects and senior developers devise a plan that other developers in the team can follow to develop robust, high performance, easy to maintain and secure applications. The material in this class covers the most critical areas of a mission critical  more...

Introduction to Java and Java Enterprise Using Rational Application Developer v7.0 ...ourse introduces the Java programming language and how to develop Java applications using RAD v7. 0. Students learn the syntax of the Java programming language, object-oriented programming using Java, exception handling, file input/ output (I/ O), along with servlets and JavaServer Pages. During the course, students will develop and test Java applications using RAD v7. 0. You can get a  more...

Introduction to Java using JBuilder 2007 The Introduction to Java Programming course teaches students: the syntax of the Java programming language; Object-Oriented Programming using Java; exception handling; file input/ output (I/ O); JSP, Servlets; and EJB; and, optionally, creating Graphical User Interfaces (GUIs) using AWT and Swing. Students will learn how to develop Java applications and, optionally, how to develop applets. You  more...

Advanced Java using RAD 7.0 This course teaches how to develop advanced Java applications using RAD 7. 0. The advanced features of Java that developers may be using in many different types of programs are covered. You can get a complete list of other Java classes at http://www.wintrac.com/courses/mainJava.asp  more...

Introduction to Java Using Eclipse ...ourse introduces the Java programming language and how to develop Java applications using Eclipse. Students learn the syntax of the Java programming language, object-oriented programming using Java, exception handling, generics, collections, and file input/ output (I/ O). During the course, students will develop and test Java applications using Eclipse. Throughout the course students will  more...

Complete Spring Web ...orm. Its popularity continues to rise and expand to other development communities like .NET. Spring provides the technology to develop everything from small, stand-alone applications to large, complex, enterprise systems out of simple POJOs (plain old Java objects). In this class, students learn Spring Web application development. In particular, students learn Spring MVC and Spring Web Flow 2.  more...

Complete Spring Core ...orm. Its popularity continues to rise and expand to other development communities like .NET. Spring provides the technology to develop everything from small, stand-alone applications to large, complex, enterprise systems out of simple POJOs (plain old Java objects). In this class, students are exposed to the light-weight Spring container, configuration, foundational API, and general Spring  more...

DOT NET Tuning Debugging and Optimization Microsoft .NET applications must be thoroughly tested, debugged, and optimized before deployment, to ensure high performance and robust solutions. This course is designed for the experienced programmer to quickly come up to speed on techniques for debugging and optimizing .NET programs. It also covers tuning applications after they have been deployed. This course is designed for using the C#  more...

Adobe Captivate 3.0 You may be familiar using a certain software application and would like to create a computer-based training program to teach students how to use that software. Adobe ® Captivatea 3. 0 is a tool that automates the creation of software training materials. In this course, you will use Adobe ® Captivatea 3. 0 to develop demonstrations and interactive simulations of software applications.  more...

Supervisor (Business Objects Administration) This course will teach attendees how to develop and maintain the Security Model of a Business Objects deployment. Using demo's, discussions and hands- on workshops, you will learn how to define, allocate and control user profiles, documents and universes. You can get a complete list of other Business Objects classes at http://www.wintrac.com/courses/coursesBusinessobj.asp  more...

Developing Web Services with WebLogic ...develop Web services and clients using the BEA WebLogic Platform(TM), in accordance with prevailing standards such as SOAP, WSDL, and JAX-RPC. Students get an overview of the interoperable and Java-specific Web services architectures, and then learn the standard (J2EE 1. 4) APIs for SOAP messaging and WSDL-driven, component-based service development, working extensively with the BEA WebLogic  more...

Sales Presentation Skills (office2007) ...mation and insights about a prospective buyer in order to develop a presentation that addresses his/ her specific needs, buying criteria and motivators; heighten interest, attention and retention of prospects by injecting creativity into your sales presentation; and increase the impact of your presentation by being ready to overcome objections and gaining buy-in more easily. The result: youa  more...

Sales Presentation Skills (office 2003) ...mation and insights about a prospective buyer in order to develop a presentation that addresses his/ her specific needs, buying criteria and motivators; heighten interest, attention and retention of prospects by injecting creativity into your sales presentation; and increase the impact of your presentation by being ready to overcome objections and gaining buy-in more easily. The result: youa  more...

Presentation Skills Workshop ...ation. This interactive workshop enables professionals to develop and refine their presentation techniques. Case study scenarios are used in exercises and can be customized. The workshop provides both a conceptual overview and team and individual exercises for refining presentation skills, with individual feedback and coaching. You can get a complete list of other Professional Soft Skills  more...

Motivating Employees to be Their Best The basic premise of this program is that motivation is not something you do to others; people motivate themselves. This program is not about traditional extrinsic motivation techniques such as rewards, incentives, salary, etc. These use a carrot or stick approach that tries to get employees to change their behavior based on external factors. This program is about helping managers and supervisors  more...

Creative Problem Solving ...h analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the marketplace; it also focuses on solving customer problems.  more...

Conflict Management ...nhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone beyond your means, this program offers the benefits of using a third party, as well as procedures for finding an effective mediator. You can get a complete  more...

AutoCAD LT 2007 Level 1 The objective of AutoCAD LT 2007 Level 1 is to enable students to create a basic 2D drawing in AutoCAD LT. Even though it does not include some of the high-end features of the full AutoCAD program, AutoCAD LT is one of the most sophisticated computer applications that students are likely to encounter. Learning to use it is therefore not a trivial undertaking. To make the process easier and provide  more...

Data Warehousing DW Advanced SQL Queries and Performance PLATFORM: Multi-platform: DB2 UDB for z/ OS & OS/ 390, DB2 UDB for Linux/ UNIX/ Windows, Oracle and SQL Server. After briefly reviewing DW and BI terms and concepts, the lecturer will develop an understanding of how to use the statistics, analytic and OLAP features in a BI environment. The main features of this presentation are examples, intensive handson exercises, best practices and  more...

Supervisor This course will teach attendees how to develop and maintain the Security Model of a Business Objects deployment. Using demo's, discussions and hands- on workshops, you will learn how to define, allocate and control user profiles, documents and universes. You can get a complete list of other Business Objects classes at http://www.wintrac.com/courses/coursesBusinessobj.asp  more...

Managing Organizational Goals As a manager, you are responsible for setting the goals for your team and for managing their work. Organizational goals can often get lost in layers of management and not get communicated to the individual contributors. In the absence of goals, employees can feel unmotivated or can even set their own goals for achievement, which will result in poor and conflicting team performance. In this course,  more...

Developing Web Services with WebLogic (xmlweb) ...develop Web services and clients using the BEA WebLogic Platform(TM), in accordance with prevailing standards such as SOAP, WSDL, and JAX-RPC. Students get an overview of the interoperable and Java-specific Web services architectures, and then learn the standard (J2EE 1. 4) APIs for SOAP messaging and WSDL-driven, component-based service development, working extensively with the BEA WebLogic  more...

XML and Web Services This course provides a brief introduction to the concepts of Service Oriented Architecture before discussing XML and Web Services. XML forms one of the key underlying technologies for enabling web services. You will learn the essentials of data interoperability using XML and well-formed XML documents. This course discusses XML Schemas in sufficient details that are used to define the valid  more...

Introduction to Dreamweaver This is a hands on workshop designed to rapidly introduce attendees to web site development using Macromedia's Dreamweaver. A full tour of the product will be presented with numerous exercises to help students learn how to quickly develop and deploy web pages of professional quality. You can get a complete list of other web Development classes at  more...

LINUX INTERNALS This course focuses on the elements of the Linux kernel that allow programmers to build software components that are linked to the hardware level. Students gain a general understanding of basic tools and interfaces in order to successfully modify features and develop new aspects of the kernel. You can get a complete list of other linux classes at  more...

LINUX LEVEL 4 - LINUX NETWORK SERVER ADMINISTRATION ...five-day course helps the experienced Linux administrator develop advanced skills in configuring and managing a secure Linux network server. Students learn how to use the RPM system to create their own RPMs both for packaging your own software for standardized distribution, and for rebuilding existing packages from source RPMs. They will gain hands-on experience configuring and running  more...

Accelerated Microsoft Business Intelligence(SQL 2008) ...course provides students with the knowledge and skills to develop Microsoft End-to-End business solutions using SQL Server 2008 in an integrated environment with SharePoint and Office 2007. The course introduces the students to Microsoft Unified Data Model, SQL 2008 Analysis Services, Integration Services, Reporting Services, Report Builder 2. 0, SharePoint 2007 Integration, Reporting Services  more...

OOAD for Managers object oriented Analysis anf design Learn the fundamentals of object-oriented techniques from requirements gathering to implementation. Students learn the fundamentals of OOAD. Requirements gathering process is described as well as the various UML diagrams used in the Software Development Life Cycle (SDLC). Finally Rational Unified Process (RUP), a formalized software development process is discussed that is commonly used to develop  more...

OOAD for Managers Learn the fundamentals of object-oriented techniques from requirements gathering to implementation. Students learn the fundamentals of OOAD. Requirements gathering process is described as well as the various UML diagrams used in the Software Development Life Cycle (SDLC). Finally Rational Unified Process (RUP), a formalized software development process is discussed that is commonly used to develop  more...

Servlet and JSP Programming Using Eclipse and JBoss-IDE and JBoss ...develop and test server-side applications based on the Java 2 platform, Enterprise Edition (J2EE) component model using the Eclipse and JBoss platform (using the JBoss-IDE plugin). Develop and test server-side applications that use servlets and JavaServer Pages (JSPs) for the control and flow of e-business applications. You can get a complete list of other jboss classes at  more...

Developing Web Services with WebLogic ...develop Web services and clients using the BEA WebLogic Platform(TM), in accordance with prevailing standards such as SOAP, WSDL, and JAX-RPC. Students get an overview of the interoperable and Java-specific Web services architectures, and then learn the standard (J2EE 1. 4) APIs for SOAP messaging and WSDL-driven, component-based service development, working extensively with the BEA WebLogic  more...

Adobe Acrobat 8.0 -Level 2 (Second Edition) ...g Adobe ® Acrobat ®. Now you are ready to further develop your PDF documents. In this course, you will use Adobe ® Acrobat ® 8. 0 Professional to convert technical documents to PDF files, enhance and control PDF content accessibility, customize PDF documents for interactive use online, and prepare PDFs for commercial printing. You can get a complete list of other adobe classes  more...

Technical Writing in the Corporate World Revised Edition This clearly written book was developed for those who want to learn the basics of effective technical writing. Special attention is paid to how to plan, organize, develop, and edit technical documents for the best results. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Training Course Development This 1-day workshop will draw upon real examples taken from delegates' own experiences in training sessions. In addition, each delegates will need to bring with them a course or section of a course that they are being asked to develop so that individual and group coaching can take place. You can get a complete list of other Professional Development classes at  more...

Appraisal Techniques In order to be sure that the needs and overall goals of the organisation are being met, managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved. To do this properly, managers need to review their staff's performance, given them feedback on their overall performance and discover each individual's aspirations. This  more...

Macromedia Dreamweaver 8-Level 2 You know how to create basic web pages. You now need to create professional-looking websites. In this course, you will use the advanced features of Dreamweaver 8 to design and develop professional-looking websites. You can get a complete list of other Multimedia & Design classes at http://www.wintrac.com/courses/coursesmulti.asp  more...

Sales Presentation Skills ...mation and insights about a prospective buyer in order to develop a presentation that addresses his/ her specific needs, buying criteria and motivators; heighten interest, attention and retention of prospects by injecting creativity into your sales presentation; and increase the impact of your presentation by being ready to overcome objections and gaining buy-in more easily. The result: youa  more...

Master Sales Negotiator Self Learning Program (sales performance) The Master Sales Negotiator Self Learning Program is a powerful and effective system that will teach you the skills necessary to close profitable deals while managing customersa ™ perceptions and building positive, long-term relationships. After working through this program, you will understand how to: control the negotiation process, utilize concession strategies and recognize concession  more...

Real-World Project Management This course is a comprehensive look at project management. It covers the steps of project management from definition and planning to implementation, monitoring, completion and evaluation. Students will be able to complete a thorough and accurate project plan including task identification, scheduling and budgeting; monitor the key project issues of schedule, budget and performance deliverables;  more...

Project Management This course covers the steps of project management from definition and planning to implementation, monitoring, completion and evaluation. Students will be able to complete a thorough and accurate project plan including task identification, scheduling and budgeting; monitor the key project issues of schedule, budget and performance deliverables; and develop appropriate responses to potential  more...

Creative Problem Solving ...h analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the marketplace; it also focuses on solving customer problems.  more...

i-Net+ Certification v1-6 ...ons (browsers, FTP clients, etc.) and who wish to further develop their technical skills in web technologies. This course will produce a competent Internet/ Intranet support technician, capable of taking and passing the i-Net+ Certification exam. This course now includes the gtslearning Network+ Certification/ i-Net+ Certification resourceCD with hundreds of useful tools and support solutions  more...

Microsoft Office FrontPage 2003- Level 1 As you begin this course, you should have the skills you need to work with Microsoft ® Office System applications, especially Microsoft ® Word. This includes the ability to create and edit documents that contain text, tables, and images. Now youa ™re ready to use a graphical application to create Web sites and Web pages. In this course, you will use Microsoft ® FrontPage ®  more...

The Art of Effective Communication Successful communication is a vital part of any efficient organization and yet, it is also one of the most difficult components to establish and maintain. This two-day course will provide students with a thorough understanding of the different types of communication, how authority and personality types impact communication, and how to develop tools for effective communication. Students will also  more...

Master Sales Negotiator Self Learning Program The Master Sales Negotiator Self Learning Program is a powerful and effective system that will teach you the skills necessary to close profitable deals while managing customersa ™ perceptions and building positive, long-term relationships. After working through this program, you will understand how to: control the negotiation process, utilize concession strategies and recognize concession  more...

HIPAA Implementation ...an as it relates to the privacy regulations. Participants develop required administrative documents, such as notice of information practice and a compliance statement, as well as administrative procedures, including a practice for patient-requested amendments and a mechanism for accounting all disclosures made for purposes other than treatment, payment, and HC operations. (Please note that  more...

E-Business- Small Business Site Planning And Implementation Students will learn how to plan and develop an E-Commerce small business. You can get a complete list of other E-Business classes at http://www.wintrac.com/courses/ebusiness.asp  more...

Excellence in Technical Customer Service As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will apply important principles and skills you can use as a technical customer service representative. You can get a  more...

Developing and Presenting Successful Training for Non-training Professionals ...developing expertise in a subject area. Your colleagues recognize the depth of your knowledge and your keen ability to zero in on problems and elegantly resolve them. But now you've been thrust into a training role? you are not only required to exercise your skills, but communicate your knowledge to others. For many who assume a training role, that transition is not easy. Training involves a  more...

Performance Management Second Edition New managers want to be able to step forward and assume their new responsibilities with confidence. You want to be able to lead the individuals on your team effectively by conducting ongoing performance appraisals; delivering helpful and instructive feedback, training, and coaching; and designing and implementing performance standards. You also want to develop talent within your team by employing  more...

Developing Yourself as a Leader This course will provide the methods to perform a personal assessment so that new managers can identify areas for improvement and apply strategies to develop and grow their leadership capabilities. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Korn shell-awk Programming This course teaches the Unix computer professional (user, systems administrator, application/ system programmer) the techniques needed to develop advanced shell and reporting type procedures under Unix. Techniques in the major shells will be shown. Note that all Unix systems support all of the techniques in this course. You can get a complete list of other HP-UX classes at  more...

Fundamentals of Unix Shell Programming and Report Generation This course teaches the Unix computer professional (user, systems administrator, application/ system programmer) the techniques needed to develop advanced shell and reporting type procedures under Unix. Techniques in the major shells will be shown. Note that all Unix systems support all of the techniques in this course. You can get a complete list of other HP-UX classes at  more...

IBM AIX Systems Administration (PERFORMANCE CONCEPTS AND ANALYSIS) ...S/ 6000 hardware platforms), and to use these concepts to develop a tuning methodology to monitor, interpret, and adjust mechanisms that affect performance. The course will Develop the skills to measure, analyze, and tune AIX subsystems for optimum performance. The course will also show how to use standard AIX performance tools (sar, iostat, vmstat, and trace), along with advanced AIX  more...

Fundamentals of IBM AIX Shell Programming and Report Generation This course teaches the IBM AIX computer professional (user, systems administrator, application/ system programmer) the techniques needed to develop advanced shell and reporting type procedures under AIX. Techniques in the major shells will be shown. Note that all Unix systems support all of the techniques in this course. You can get a complete list of other AIX classes at  more...

Korn Shell Programming This course teaches the IBM AIX computer professional (user, systems administrator, application/ system programmer) the techniques needed to develop advanced shell and reporting type procedures under Unix. Techniques in the major shells will be shown. Note that all Unix systems support all of the techniques in this course. You can get a complete list of other AIX classes at  more...

Fundamentals of Unix Shell-awk Scripting This course teaches the Unix computer professional (user, systems administrator, application/ system programmer) the techniques needed to develop advanced shell and reporting type procedures under Unix. Techniques in the major shells will be shown. Note that all Unix systems support all of the techniques in this course. You can get a complete list of other Solaris classes at  more...

Solaris 10 Korn shell and awk Scripting This course teaches the Solaris 10 professional (user, systems administrator, application/ system programmer) the techniques needed to develop advanced shell and reporting type procedures under Solaris 10. Techniques in the major shells will be shown. All Solaris 10 platforms support the techniques in this course. You can get a complete list of other Solaris classes at  more...

UNIX Security Administration This five-day course enhances system administratorsa ™ abilities to develop practical security measures on their Solaris machines. Students will be provided with hands-on experience in addition to valuable security knowledge. You can get a complete list of other Unix classes at http://www.wintrac.com/courses/courseslinux1.asp  more...

Introduction to UNIX This four-day course provides the student with the knowledge to interact with a UNIX operating system. Students will develop their UNIX skills with hands-on experience on Suna ™s Solaris OS, the most popular UNIX operating system in the world. You can get a complete list of other Unix classes at http://www.wintrac.com/courses/courseslinux1.asp  more...

ADVANCED UNIX TOOLS In this course, students develop more advanced skills in using UNIX tools. Users increase their productivity in UNIX by learning how to create powerful korn shell scripts for processing text, managing files, and performing other complex tasks. You can get a complete list of other Unix classes at http://www.wintrac.com/courses/courseslinux1.asp  more...

ADVANCED UNIX PROGRAMMING In-depth training for software developers on UNIX system programming facilities. Learn how to develop sophisticated multiprocess applications using system calls and library routines You can get a complete list of other Unix classes at http://www.wintrac.com/courses/courseslinux1.asp  more...

FUNDAMENTALS OF UNIX This course provides a comprehensive introduction to the full range of UNIX user commands and utilities. Students will develop shell programming and vi editing skills. You can get a complete list of other Unix classes at http://www.wintrac.com/courses/courseslinux1.asp  more...