Instructor Led Develop Training in United States

ISO 9001 ISO 14001 OHSAS 18001 Internal Auditor ...tion that goes beyond ISO 9000, ISO14001, OHSAS 18001 * Develop a customized checklist unique to the organization to be audited * Use document review, interviews and observation to collect objective evidence * Audit clause-by-clause and EMS & OHSAS themes * Evaluate the organizationa ™s status relative to each requirement of ISO 9001, ISO14001 and OHSAS 18001 * Communicate  more...

ISO 14001 OHSAS 18001 Internal Auditor ...ganization that goes beyond ISO14001 & OHSAS 18001 * Develop a customized checklist unique to the organization to be audited * Use document review, interviews and observation to collect objective evidence * Audit clause-by-clause and EMS & OHSAS themes * Evaluate the organizationa ™s status relative to each requirement of ISO14001: 2004 and OHSAS 18001 *  more...

CPSM Certification Bridge Exam Preparation Course ...y the exam. Knowing where and what to study allows you to develop a better focus of how to study.a a Jared, GPOR a I chose the CPSM Boot Camp because the class would cover the material that would be on the exam in 3 days. Ia ™ve also been away from supply management for 5 years and I wanted to get the latest information in my field.a a Liane, Schott CPSM Certification Equals  more...

Presentation Skills for Speaking to Groups If you or your employees speak in public or give presentations this training is ideal for your business. Our programs can be tailored to your business, your clients and your business needs. Whatever level of experience, the skills in this training are designed to help employees: Develop tailored materials to meet the audience's needs Develop a mission statement, theme, and outline Use  more...

Presentation Skills for Speaking in Public Public speaking is a great way to enhance your image, increase your self confidence and improve in your career. You will learn how to develop materials, inspire an audience, make a speech memorable, exude professionalism and erase fear. We can customize a workshop to deliver on site for groups of at least 4 people.  more...

Selling for Results - Skills and Strategies - Customized Sales Training ...0 years experience supporting businesses that want to: Develop a Sales Culture Enhance their Sales Process Improve the Skills of their Salespeople Develop Strong Sales Managers Deepen Existing Customer Relationships through Cross Selling and Up Selling Meet Growth Goals by Acquisition of New Customers Our comprehensive solutions include consulting with management to create  more...

Customer Service Training Skills This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of  more...

Hiring for the 21st Century Many times little attention is paid to the hiring process but too much haste can cause many problems later on! The topics covered in this workshop will help you attract the right people, write a job description, write effective newspaper ads, analyze and weed out resumes, develop a process for conducting interviews and prepare to negotiate compensation.  more...

A Supervisor Quick Start Workshop Topics include (1) The New Role of the Supervisor, (2) Effective Coaching Techniques and (3) Delegating to Manage Time, Develop Employees and Motivate Staff. Effective supervision can reduce employee turnover, reduce business expenses, create customer satisfaction and improve team performance !  more...

Professional Customer Service Skills ... Increase first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will  more...

Communications and Customer Relations ...oals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will  more...

Target Listening - Listen, Learn & Remember DO YOU... * "Zone out" during meetings or discussions? * Have difficulty "reading" a person's body language? * Respond inappropriately during meetings or discussions? * Take poor notes during meetings or discussions? * Avoid speaking with certain people because of personality conflicts? * Have trouble retaining complex information during meetings or discussions? If "YES" to any of  more...

Value Stream Mapping Course Description: Value stream mapping is a valuable tool used to create value and eliminate MUDA (waste). The value stream map is the most important tool used to make sustainable progress in reducing waste. This workshop will allow participants to create a value stream map and learn to use it to differentiate between value and waste and to get rid of the waste. The value stream map lets you  more...

Lean Six Sigma for the Public School System ...ish a series of measurements to evaluate performance. a Develop skills in Value Stream Mapping and process analysis so that waste can be clearly identified and removed. a Design new processes that can achieve the objectives set by the school district. a Develop a core team of trainers who will be able to support and continue the change process. a Gain the involvement commitment and  more...

Leadership Skills for Technical and Professional Managers ...mance organization requires dynamic leaders who can fully develop the potential of the firma ™s most valuable assets a its employees. This seminar looks at the specific skills needed to manage and motivate professional and salaried employees. Managers, Directors and staff will explore their roles and how they relate to your companya ™s mission. Specific skills needed to carry  more...

Statistical Analysis for Process Improvement Course Description: This course provides a quick review of basic statistical concepts. However most of the time is spent on illustrating statistical tools and techniques that teach how to evaluate processes, analyze data and use the information for problem solving and process improvement. Course Objectives: At the end of the seminar participants will be able to: a Develop the skills  more...

Cascading Style Sheets ...e. You will also use cascading style sheets to design and develop efficient and effective websites. Cascading Style Sheets (Third Edition) is intended for the student who is an experienced developer of web pages and has some experience with HTML. Students should be comfortable creating web pages, writing HTML code, and in using Internet Explorer or Netscape Navigator. Upon successful  more...

Javascript ...develope web pages which have interactive content to attracts visitors. In this course, you will develop interactive web content using JavaScript. You will also create and execute advanced scripts using JavaScript. This course is intended for students who are familiar in developing web pages;students should be proficient in writing XHTML code and using Internet Explorer and Mozilla Firefox.  more...

Adobe InDesign Level 2 CS5 You are familiar with the InDesign environment and managed text, tables, graphics, and colors in documents. You need to know the advanced features in InDesign to create catchy and attractive documents. In this course, you will use the advanced features in InDesign to create documents that are attractive and have the highest degree of perfection. You will also use Adobe InDesign CS5 to create and  more...

Adobe CS5 New Features ...developers, print professionals, photographers and animators who use Adobe applications as part of the job role. Course Objective: You will familiarize yourself with the new features in Photoshop, Illustrator, InDesign, Flash, and Dreamweaver released as part of Adobe Creative Suite 5. Upon successful completion of this course, students will be able to: familiarize yourself with the new  more...

Adobe Flash Level 1 CS5 ...animations. This course is for professionals who want to develop multimedia and distribute it on the web for electronic communications. Target customers are advertising agencies, marketing agencies, production houses, and design- or media-focused departments within larger corporations. Upon successful completion of this course, students will be able to: explore the types of applications you  more...

Customer Service Via Phone and Email ...e telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. Upon successful completion of this course, students will be able to: Manage the customer's initial contact Address  more...

Effective Business Writing ...do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. Upon successful completion of this course, students will be able to:  more...

Access VBA Programming ...cess skills to create and implement switchboard forms, to develop data access pages that include advanced controls, to protect that information using security protocols, and to make your data more accessible and portable. Then you will take the next step up to the world of VBA programming. Upon successful completion of this course, students will be able to: develop a data access page and  more...

AutoCAD PowerUser Level ...ain the true benefits of AutoCAD, we recommend that users develop advanced productivity skills. The course begins with techniques for enhancing CAD productivity by choosing the most efficient command for a task. It continues with advanced techniques for drawing, editing, working with blocks and XREFs, and plotting. The class also includes an introduction to customizing AutoCAD and an overview  more...

E-Commerce Strategy A-Z ...E-Commerce. On Day 2, students will learn how to plan and develop an E-Commerce small business. During this course students will be provided with the information necessary to complete the following objectives: Discuss customer relationship management, enterprise resource planning, supply chain management, e-procurement, and knowledge management. Discuss common implementation costs,  more...

jCert Sun Certified Solution Developer - Java 2: Using Websphere to Create Java Apps This intensive, hands-on course emphasizes becoming productive quickly as a Java 2 enterprise programmer in the IBM WebSphere Studio Application Developer environment. Students learn how to use Java 2 to implement real-world solutions. This course is for programmers who need to design and develop Java applications for the enterprise.  more...

Java 2: Enterprise Development with BEA WebLogic Server ...you with the background and skills required to design and develop enterprise applications in Java using J2EE technologies. You will use WebLogic server as the application and web server and will learn about configuring WebLogic, deploying applications, and monitoring applications using WebLogic s monitoring tools. During the course you will write many components of a sample e-commerce  more...

Legal Office Procedures This course is designed to develop basic knowledge of the legal office assistant's clerical and practical duties required in the law office. Content includes scheduling, legal documentation, reception/client relations, and effective communications including the art of discretion.  more...

Inventory Management This 2-day Inventory Management program focuses on inventory management strategies. Given the complex nature of supply chain, different methodologies in working with suppliers will be addressed. ABC analysis, consignment inventory, use of independent warehouses, and the use of MRP systems for future requirements will be evaluated. Participants will develop individual plans to reduce inventory in  more...

Statements of Work and Specifications (SOW) This 1-day Statements of Work & Specifications program provides participants with the tools to create cogent, complete and well-organized statements of work. The program reviews the functions of the statement of work, its link to performance management, and the benefits realized by a specific and well-crafted document. Guidelines are given for writing a good statement of work and examples provided  more...

Supplier Identification This 1-day Supplier Identification focuses on the process by which suppliers are found to support the organization's requirements, as well as how to narrow the list of potential suppliers to only those who are best-in-class. Participants will learn to determine when supplier identification activities are required; define customer requirements and be able to take advantage of supplier capabilities  more...

Supplier Quality This 2-day Supplier Quality program teaches participants how to develop supplier certification programs. It will distinguish among various inspection techniques drawing on Deming and Juran. ISO and Baldrige as well as other best-in-class supplier evaluation and audit programs will be considered. Quality management and its relationship to productivity will be covered. Supplier quality measures and  more...

Supply Management Negotiations This 1-day Supply Management Negotiations program teaches what is negotiable, purchasing ethics and how to participate in and lead negotiations. As a result of attending this program, participants will learn how to manage a step by step negotiation process; establish objectives; manage contracts and suppliers, and develop a comprehensive negotiation plan to reduce costs and improve productivity.  more...

Commodity Strategy ...is 1-day Commodity Strategy program covers the process of developing the elements of a cross-company commodity strategy. The focus is to develop a strategy of procuring all the requirements for a specific commodity of products or services across the company. The various elements of the commodity strategy will be covered in detail and formats will be provided to guide the participant through the  more...

Continuous Cost Management This 1-day Continuous Cost Management focuses on monitoring and evaluating cost performance. Using concepts such as value analysis, best value, make vs. buy, out sourcing, and lead-time reduction, participants will learn how to develop plans to measure, evaluate, and improve cost management on the commodities they purchase.  more...

Continuous Improvement in Purchasing ... Participants will learn to create process flowcharts and develop implementation plans to improve results. As a result of attending this course participants will be able to assist their company in creating world-class processes. Specific examples of various tools will be demonstrated in well-known purchasing situations. Reengineering high-performance teams will be discussed. The continuous  more...

Customer Service Skills This 2-day Customer Service Skills program is highly interactive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate  more...

Cycle Time Improvement ...n to assess the quality and performance of cycle time and develop strategies for cycle time improvement. Topics include the elements of cycle time and why cycle time improvement is important to the organization; how to specify the elements of total cycle time; concepts of cycle time reduction and working with suppliers; best practices for cycle time reduction and inventory management;  more...

E-Com Sourcing ...tiatives to improve supply chain management; and learn to develop an e-business strategy. We will discuss how e-business initiatives can achieve both the buyer s and seller s objectives. The benefits in terms of hard and soft cost savings will be highlighted along with other important benefits in the areas of inventory, quality, and lead-time. A structured approach to defining various  more...

Financial Analysis During this 2-day program we will discuss the reasons to accomplish an effective cost and price analysis. Participants will learn how to recognize, evaluate and negotiate elements of suppliers' costs and prices; and, develop skills to evaluate the financial viability and capability of potential or current suppliers. Information will be provided on how to investigate price trends and the impact of  more...

Intermediate Negotiations ...egotiating tactics and styles. Participants will learn to develop basic negotiating skills in one-on-one and team negotiations. Topics covered include the negotiating environment; importance of planning; choosing a negotiation model that works; and establishing agendas and control plans. To ensure learning, an opportunity to apply knowledge of negotiation process to internal and external  more...

Involving Suppliers in Quality and Cost Objectives ..., and lead-time reduction, participants will learn how to develop plans to measure, evaluate, and improve cost management on the commodities they purchase. This program will highlight a process improvement model that can be used to improve purchasing processes and supplier quality. Specific examples of early supplier involvement will be demonstrated in typical purchasing situations.  more...

Managing Contracts With The Government ..., participants will be able to describe how organizations develop and manage project plans; understand the power of aligning resources to projects; understand the elements of an effective project plan; be able to discuss status of contactor's project/program plans. Areas to be covered include transitioning from the marketing phase; project or program management; assigning resources and budgets;  more...

Managing Suppliers This 1-day program provides an understanding of the steps of the entire purchasing cycle. Participants will learn to develop accurate and complete specifications and RFQs; employ the company's purchasing policies and procedures so that more effective purchases are made; select the best suppliers to perform work for and provide services to the company; and more effectively and efficiently manage  more...

Marketing to the Federal Government This 1-day program focuses on how companies organize for marketing and sales; how sales opportunities are evaluated; and the various bidding and proposal strategies. Areas covered include defining the market, product or service; the marketing plan; marketing to the government and developing the marketing plan for a specific government opportunity; keys to effective government marketing; optimizing  more...

Mastering the Supply Management Tools Special tools must be utilized to effectively complete the tasks of supply management, including cost and price analysis, market analysis, supplier financial analysis, and process improvement. This program will focus on providing the skills necessary to perform the work required to ensure that supply management activities are accomplished in a timely and sufficient manner. Upon completion of the  more...

Purchasing Assessment Seminar This hands-on 1-day seminar will rejuvenate the way that they manage their purchases. Based on the concepts embodied in the ISO-9001 standards, they will work with the program's instructor to fully assess their purchasing process, its documentation, and its performance. They will identify gaps in performance, and develop action plans for improvement. They will use their own policies and procedures  more...

Teaming in Acquisition This program will demonstrate the value of the teamwork in acquisition today, citing numerous examples of effective teams in best-in-class companies. The process to develop, maintain, and improve high performance teams will be highlighted. Participants will receive feedback on their tendencies to emphasize team activities and the team process overall. Joint team objectives will be developed and  more...

Vendor Management ...ns clearly, hold vendors accountable for performance, and develop powerful vendor performance measures. Specific topics include how to: effectively articulate the importance of vendor performance; develop Key Performance Indicators (KPIs) for use on the scorecard; involve internal stakeholders in vendor evaluations; balance quantitative and qualitative metrics; create performance systems that  more...

Vendor Selection How do you know which vendor is really the right one for the job? This 1-day course reviews savvy sourcing principles that will help you make sure the vendor you select has the capabilities and desire to perform. Learn how to use industry data to prepare questions for potential vendors and to identify strengths and weaknesses of specific vendors. This course examines the correlation between your  more...

Working With International Vendors ...w to: understand terms unique to international purchases; develop productive and cost-effective international vendor relationships; consider cultural influences on vendor performance; measure and optimize results with international vendors; build a value-adding global competency skill set; master the opportunities and challenges of international supply management ; build and manage cooperative  more...

IRS Form 1099 Reporting: What You Need to Know ...end this informative seminar and sharpen your 1099 savvy. Develop better, more accurate reporting skills - keep your business audit-ready and in compliance. Determine a worker's status without hesitation - every time - and stay current and in the clear. Benefits for You - Increase your filing savvy and avoid late filing and failure to file penalties - Confidently correct errors - subdue even  more...

CEQA: California Environmental Quality Act ...ts challenging the land use decisions of public agencies. Developing strategies for surviving potential litigation is an important aspect of preparing good CEQA documents. Attend this seminar and get the tools you need to develop effective CEQA compliance strategies. We will discuss the basics of preparing legally defensible CEQA documents - including practical advice on drafting documents.  more...

Workplace Investigations Benefits strong Protect your organization - know the ins and outs of workplace investigations. /strong Whether the issue is a harassment complaint, a threat of workplace violence or another workplace dispute - prompt, fair and thorough investigations are essential to your ability to make sound employment decisions and minimize legal risks. This seminar will provide you with practical guidance  more...

Legal Aspects of Condominium and Homeowners' Associations ...g and operating these entities? Attend this seminar and develop an in-depth understanding of the agreements involved and techniques for enforcing covenants. Don't miss this opportunity to get solid advice on how to streamline the association management process and consequently encourage higher property values. Benefits for You - Properly facilitate the transition from developer to owner -  more...

Americans With Disabilities Act ...r organization to understand updated ADA requirements and develop strategies to document compliance and minimize your risk. Attend this seminar and get the guidance your company needs to avoid costly and time-consuming discrimination lawsuits. Register now and get up to speed on recent developments under the ADA Amendments Act of 2008. Find out what you need to know to prevent employee abuse  more...

Developing Behavioral Plans for Aggressive Children ...education quality for every student. Benefits for You - Develop behavioral plans that address your needs - and keep track of your progress - Discover the types of interventions available - Troubleshoot the difficulties most commonly reported by parents, teachers and therapists - Tips on choosing and delivering consequences Learning Objectives - You will be able to review legal obligations of  more...

Discovery Skills for Legal Professionals ...t-attend seminar and get valuable information to help you develop and enhance your litigation skills in order to better assist attorneys. You will get helpful hints and key tools of the trade to help you become more efficient and effective as a key member of the litigation team. And that's not all! This seminar will also change the way you approach preparing a trial notebook. Register today and  more...

OSHA's Recordkeeping Rules ...date information on the latest OSHA regulations and other developments. In one day you will learn what to expect from an OSHA inspection and how records should be handled. You will also learn about the education and training requirements that are needed for employees. Listen to faculty give their unique perspectives on these issues, with an eye toward providing you with useful information and  more...

Navigating Social Media in the Workplace ...ness. Benefits for You - Get the information you need to develop effective social media policies - Protect yourself from potentially violating privacy issues - Understand potential liability for employee comments - Learn how the advantages of using social media for recruiting This seminar is designed for human resource managers and directors, recruiters, operations managers, personnel  more...

Rules of Evidence Benefits strong Keep yourself and your firm up-to-date through real world application of the Illinois Rules of Evidence. /strong This seminar will provide you with valuable information on the latest issues relating to evidentiary rules. Our seasoned professionals will provide practical answers to your most pressing questions about expert testimony. You'll get an inside look at how to deal with  more...

Workplace Investigations Benefits strong Protect your organization - know the ins and outs of workplace investigations. /strong Whether the issue is a harassment complaint, a threat of workplace violence or another workplace dispute - prompt, fair and thorough investigations are essential to your ability to make sound employment decisions and minimize legal risks. This seminar will provide you with practical guidance  more...

Navigating Social Media in the Workplace Benefits strong Stay ahead of the new challenges and opportunities social media presents by addressing them now! /strong Social networking via online tools such as MySpace , Facebook and Twitter has exploded in popularity over the last few years. Despite this growth employers have been slow to adopt and disseminate policies for appropriate usage of these websites exposing themselves to the risks  more...

Asperger Syndrome: Educational Strategies and Interventions ...oin us for this unique seminar and get strategies to help develop the social, emotional and academic skills of those with Asperger's syndrome or high functioning autism. With the increased prevalence of autism spectrum disorders in schools, teachers need more tools to understand these students' needs. Attend this seminar to hear an informative overview of the autism spectrum. You'll also gain  more...

Employee Handbooks: Keeping Your Policies Up To Date Benefits strong How to avoid the pitfalls of employee handbooks - what you don't know could hurt you /strong Learn from experienced management-side labor and employment lawyers how to get the most out of your organization's employee handbook. We'll cover what state and federal laws say you must have in a handbook, what you ought to seriously consider for your handbook and what should not be  more...

Powerful Presentations Training Seminar ...rol and confidence during your presentation. - Plan and develop complete, formalized product presentations around the market forces that affect business. - Structure presentations to gain maximum effect. - Use audience involvement techniques to identify and handle questions during presentations. - Set up an on going action plan to improve future presentations. Open Enrollment  more...

Building Team Success ...t all levels remove old personal barriers and uncover and develop previously hidden strengths. Using the principles of R. E. S. P. E. C. T., team members will discover how becoming more proficient at Responsiveness, Empathy, Service, Perspectives, Self Esteem, Courage and Truth-telling will transform the way they interact. This understanding takes team relationships to new heights of  more...

The Leadership Edge The Leadership Edge is a dynamic program that moves participants to powerful self discoveries that dramatically strengthen their capacity to lead in changing times. This highly interactive program uses experiential learning to help leaders at all levels remove old personal barriers and uncover and develop previously hidden strengths. Using the principles of R. E. S. P. E. C. T., leaders  more...

Technology in the Workplace HR in the Electronic Age - Protect your organization get strategies that will help you deal with technology at work. In the last several years, issues such as hacking, espionage, stalking and infringement, cyberharassment, weblogs, discovery requests for electronically stored data, identity theft and picture phones have begun to confound businesses. Protecting companies against egregious  more...

A Practical Approach to Developing a Wellness Program ...Developing a Wellness Program - Wellness is a proven strategy for keeping employees healthy and controlling health costs. You will learn practical tips on how to develop a successful wellness program for your employees from one of the most experienced wellness professionals in the country. You will find out how you can develop your program so that employees participate and adopt healthy  more...