Instructor Led Develop Pl Training

ISO 9001 ISO 14001 OHSAS 18001 Internal Auditor Upon successful completion, attendees will have been provided with the knowledge to: * Conduct a process-based, ISO 9000: 2008, ISO14001: 2004, OHSAS 18001: 2007 integrated internal audit * Use a positive audit approach that seeks to add value * Identify audit criteria for the organization that goes beyond ISO 9000, ISO14001, OHSAS 18001 * Develop a customized checklist unique to the  more...

ISO 14001 OHSAS 18001 Internal Auditor Upon successful completion, attendees will have been provided with the knowledge to: * Conduct an internal ISO14001: 2004 / OHSAS 18001: 2007 internal audit * Use a positive audit approach that seeks to added-value * Identify audit criteria for the organization that goes beyond ISO14001 & OHSAS 18001 * Develop a customized checklist unique to the organization to be audited  more...

The Meirc Conference - Leadership and Human Resources Identifying, Attracting and Developing Multicultural Leaders in GCC and Middle East Organisations * Insights from leading GCC corporate experts * Informative and practical workshops * New ideas for driving the leadership development journey Organizations globally are changing at an unprecedented pace. Business leaders are finding it more and more imperative to adapt to an increasingly  more...

Certified Administration and Office Management Professional Define and understand the role of the office manager/administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Discover communication strategies needed for carrying out responsibilities in an effective manner. Develop a service  more...

Computer-Based Office Administration and Organization Understand and develop the competencies needed to run present and future offices. Enhance their business writing skills and organize their emails using MS Outlook 2007. Organize their office time using the MS Outlook 2007 calendar. Manage and coordinate their relationship with their managers using soft skills and computer-based methods. Develop and apply document management strategies.  more...

Efficient Administration Skills Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques and learn ways for dealing with time wasters.  more...

The Highly Productive and Effective Administrator Define and understand the role of productivity and effectiveness in the success of the 21st century administrator. Develop self-leadership capabilities which will enable professional advancement. Enhance their thinking skills to facilitate turning problems into opportunities. Build excellent relationships with people at all levels. Organize and plan for the best performance and  more...

Advanced Communication Skills Identify different approaches to interpersonal relationships. Improve organizational communication. Discover different personal listening styles. Develop skills in building rapport with others. Practice and use assertiveness skills in different situations. Assertively say No and disagree with others. Enhance the ability to influence different personalities.  more...

Interpersonal Communication Skills Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Use verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Communicate assertively and apply effective ways to deal with conflict on the job. Give and receive feedback and criticism in a constructive manner.  more...

Maximizing Organizational Communication Identify the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for enhancing organizational communication.  more...

Presentation Skills Practice the basic techniques and skills necessary to design dynamic presentations. Structure and build effective presentations. Develop greater confidence in speaking publicly. Acquire the qualities of a dynamic presenter and ways for sustaining them. Deliver a winning presentation and interact with the audience.  more...

Certified Contract Manager Identify principles, definitions and the major steps involved in the contracting process. Define ways to develop the scope of work and avoid pitfalls. Develop criteria to invite, receive and evaluate tenders. Identify administration tools and the roles of Contract Manager/Administrator. Discuss ways of using lessons learned to minimize confrontations during implementation and avoid  more...

Contract Preparation and Management Identify the basic elements of contracting. Identify and discuss the major steps involved in contracting procedures. Develop the scope of work and recognize the implications of a poorly prepared scope. Discuss the contracting strategy including pricing. Select contractors more efficiently. Recognize and practice the tendering principles and process.  more...

Advanced Customer Service Develop objectives and programs to maximize customer satisfaction. Supervise the design, implementation and analysis of customer satisfaction surveys. Conduct customer segmentation exercises and create relevant strategies. Control the service aspect of the department through well chosen KPIs. Use customer complaints as a springboard for service improvement.  more...

Accounts Receivable and Credit Policies Management Define the function of Accounts Receivable (AR) and its role in organizations. Run the Accounts Receivable process more efficiently. Apply tools and techniques to effectively monitor AR performance. Develop effective credit policies that meet company's objectives.  more...

Certificate in Cost Management Discover the importance of analyzing and managing costs. Explore Activity-Based Costing (ABC) and Activity- Based Management (ABM). Realize the importance of process costing and cost allocation. Develop important tools for planning and decision making. Evaluate and manage performance through strategic cost management.  more...

Fast Closing Monthly and Year-End Accounts Appreciate the importance of fast closing on company-wide operations. Develop closing processes and document how-to tasks. Improve understanding of departmental requirements for financial reporting. Provide faster and more accurate data for monthly and year-end closing. Enhance communication with internal and external clients.  more...

Financial Management Certificate Advance their knowledge of corporate financial management. Leverage their understanding in financial management to deliver positive bottom line results. Gain knowledge of investment banking and the public sale of equity securities. Develop dynamic strategic financial planning models. Demonstrate understanding of mergers, acquisitions, takeovers, and corporate control. Manage their  more...

Financial Modeling Using Excel 2007 2010 Apply learned skills of corporate financial models. Demonstrate practical know-how of corporate valuation techniques and tools. Construct forecasted financial statement models and perform sensitivity analysis. Use free cash flow technique in determining the value of a project or a company. Develop financial models using comparable company analysis, discounted cash flow analysis and  more...

International Financial Reporting Standards IFRS and 2012 Update Adopt the most recent terminology and language of accounting and finance. Develop a sound understanding of the International Financial Reporting Standards (IFRS) and their impact on financial reporting. Properly account for transactions affecting assets, liabilities and owners' equity according to IFRS. Prepare financial statements with related notes and disclosures that are compliant  more...

Next Generation Excel Advanced Business and Financial Reporting Using Excel 2007 Advance their Excel skills to new heights of business reporting expertise. Design efficient business reporting and reconciliation models. Design, prepare, and email business and accounting reports in minutes. Develop dynamic business dashboards and scorecards to assist professionals in measuring performance and enhance decision making. Use advanced report development techniques by  more...

Auditing HR Processes Organize employee records and files cost- effectively. Identify areas of weaknesses in their organization's processes: Recruitment and Selection, Employee Records Keeping, Performance Appraisal, and Payroll. Create a plan of action to improve the HR processes in their organization. Relate the importance of an efficient Employee Record Keeping process to their organizational financial well  more...

Employee Engagement Going the Extra Mile Understand the value of employee engagement to an organization and explain it. Measure the level of employee engagement in their organization. Design, carry out and interpret implement engagement surveys. Design, build and implement the requirements for an engagement culture. Identify, develop and champion the required change initiatives. Measure and track the impact of engagement on  more...

How to Write Human Resources Policies and Procedures Assess and demonstrate the range of competencies required of a Human Resources professional. Apply planning techniques in the Human Resources function. Explain the purpose/usefulness of Human Resources policies and procedures. Develop Human Resources policies and procedures. Perform the basic task of writing Human Resources policies and procedures.  more...

Knowledge Management How to Create an Effective Learning Organization Define learning organizations and list their various characteristics Identify the knowledge life-cycle and develop processes for knowledge management at each phase Define the role of employees in learning organizations and strategies for building a knowledge sharing culture List the barriers and corresponding strategies associated with creating an effective learning organization Evaluate the  more...

Organization Structure and Workforce Planning Link the fundamentals of how businesses operate to organization development. Know the importance of having a corporate vision and communicating it. Develop organization structures to meet varying business needs. Forecast ongoing workforce requirements and develop action plans. Calculate the real cost of turnover. Link succession planning to continued business success.  more...

Performance Management Explain performance management - definitions, aims and developments. Develop tangible and intangible measures of performance. Establish business based objectives - including SMART targets and measures. Explain the performance management cycle and how to manage it. Complete the performance management cycle including end of year reviews, using competencies and the various rewards  more...

Talent Management Building Future Leaders Identify the building blocks of talent management. Set up a talent management system. Define the linkages between organization excellence and effective people management. Identify, keep, develop and promote the best people. Coach, train and develop superkeepers. Integrate compensation with talent management so that they can retain their top people. Realize the role of Information  more...

Creative Problem-Solving and Decision-Making Build and expand their decision-making, critical thinking and creative problem solving skills. Apply logical and creative approaches to solving problems and making decisions. Use traditional and creative tools for identifying causes and generating solutions. Utilize creativity and lateral thinking as business tools. Analyze and solve actual problems facing them at work. Gain  more...

Advanced Supervisory Skills Define supervisory roles and related competencies. Apply goal setting and planning in order to obtain commitment of others. Organize their time and use delegation as a tool to empower their staff. Energize and inspire their team for better performance. Use coaching techniques to manage performance of others. Identify team member's training needs in order to develop others.  more...

Certified Team Leader Promote trust and rapport by exploring team player styles. Build an effective and empowered team. Examine the work practices of high performing teams. Gain new insights into creating a motivating team environment. Implement strategies for improving team relationships. Develop strategies for implementing changes within a team.  more...

Senior Management Program A Mini MBA List the characteristics of the new workplace. Apply the skills of a senior manager and leader. Practice the foundations of business analysis. Apply the latest management concepts and techniques to their current managerial position, with particular emphasis on strategy formulation, economic analysis, marketing and sales, finance, Human Resources and organizational behavior. Develop and  more...

The Meirc Conference Insights from leading GCC corporate experts Informative and practical workshops New ideas for driving the leadership development journey Organizations globally are changing at an unprecedented pace. Business leaders are finding it more and more imperative to adapt to an increasingly challenging business environment. Uncertainty and fluid market conditions are calling for new definitions of  more...

Advanced Occupational Safety and Health Enhance their ability to effectively manage a Safety and Health program. Identify the important factors and steps in hazard analysis and control. Design and implement an emergency action plan. Develop skills in safety supervision, leadership and evaluation. Initiate and conclude an effective accident investigation.  more...

Certified Maintenance Planner Apply the latest concepts and techniques needed for effectively planning, scheduling and controlling maintenance activities. Review the critical operational requirements for successful planning and control of the maintenance work. Apply capital budgeting techniques to evaluate the life cycle costs of equipment. Use the right Key Performance Indicators (KPIs) for the measurement and  more...

Facility Management Explain the foundations of facility management. Optimize people, processes, assets and the work environment to support delivery of the organization's business objectives. Apply the tools and techniques necessary to develop a facility's engineering plans and layouts. Apply managerial, technical, and financial considerations of facility management. Discover the importance of proper  more...

Leading a Safety Culture Demonstrate their ability to assign safety responsibilities. Develop a hazard prevention and control system. Conduct an effective incident investigation. Intervene as a Behavior-Based Agent. Identify and list safety and health training needs. Assess and measure a safety and health culture.  more...

Evaluating and Rating Suppliers Identify reliable suppliers and evaluate them for eventual selection. Analyze supplier performance using appropriate rating systems. Develop and use an approved supplier list or bid list. Design scientific surveys to measure the performance of suppliers.  more...

Negotiation Strategies for Better Purchasing Value Develop effective negotiation strategies to meet the purchasing needs of the organization. Implement those strategies to maximize purchasing value. Discover the appropriate negotiation style for each situation. Handle and deal with complex negotiation situations. Identify supplier strong points and buyer strong points.  more...

Warehouse Costing Benchmarking and Activity Profiling List the challenges, objectives, and functions of warehousing and the key roles in warehousing organizations. Identify causes of problems and opportunities for improving warehouse operations. Develop Key Performance Indicators (KPIs) and benchmark warehouse performance. Acquire a good understanding of the financial aspects of warehousing and calculate warehouse costs. Outline a proper  more...

Warehouse Operations and Management Explain the challenges, objectives and functions of warehousing. Perform inventory classification and cycle counts, and compute the inventory record accuracy. Identify the different types of storage and material handling systems. Improve supervisory skills and deal more effectively with warehouse staff issues. Develop better skills for housekeeping and safety within the warehouse.  more...

Managing IT Projects Successfully Understand how to manage Information Technology (IT) projects using project management methodology. Master fundamental project management skills, concepts and techniques. Link project goals and objectives to stakeholders' needs in a clear and compelling manner. Set realistic measurable objectives and estimate project costs and schedules using proven techniques. Develop work breakdown  more...

Managing Projects Using Microsoft Project Practice the basic project management foundational skills by following the project life cycle in compliance with the Project Management Institute (PMI) standards. Apply project management tools and techniques to deliver the projects on time and within budget. Use Microsoft Project as a planning, tracking, controlling and reporting tool. Develop a comprehensive project plan, budget and  more...

Project Management Skills Plan, schedule, implement and control projects in a structured and professional style. Review the financial aspects of the projects they are currently handling. Deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses while managing projects. Work with the problems and constraints related to  more...

ASQ Approved Lean Six Sigma Green Belt Training Understand the Six Sigma methodology and to apply the Road Map. Apply the principles of the Six Sigma DMAIC performance improvement model. Lead and execute process-level improvement projects. Collect process data and develop process maps. Learn statistical analysis using statistical tools and software.  more...

Certified Lean Principles Practioner Understand lean concepts and importance for organizations. Identify typical process waste in organizations and the importance of removing such waste on organization's profits, competitive edge, and customer satisfaction. Recognize how lean concepts can directly address the elimination/reduction of operating costs, cycle time, and non value-added activities. Develop an effective lean  more...

Advanced Selling Skills Identify their market and its main players. Conduct a SWOT analysis to enable them to properly position their products/services. Respond to customer needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customer objections. Gain awareness of professional behavior during all phases of the sales call. Explain how to  more...

Certified Marketing Professional Understand the marketing framework of a business organization. Focus on best practices, tools and models to implement an effective marketing and sales management system. Emphasize planning and executing advanced marketing strategies. Develop strategies, initiatives and programs to build and sustain a competitive market advantage.  more...

Creative Retail Selling and Visual Merchandising Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty. Understand customer behavior in a retail environment. Use practical selling skills to guide their customers through a defined customer decision process. Ensure a positive shopping experience. Generate outstanding customer service.  more...

Customer Loyalty Strategies and Measurement Improve customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way. Include a profitability dimension to any customer loyalty strategy. Plan, manage and analyze impactful customer satisfaction surveys. Define customer segments, profiles and models for maximum strategic as well as tactical impact. Create Customer Value Propositions that work.  more...

Key Account Management Establishing Profitable Customer Relationships Improve margins and make more profits. Prioritize efforts for maximum results. Develop a sales plan for each strategic (key) account to fully satisfy client needs and maximize customer value. Lead the buying process and close more sales. Maximize human capital utilization. Identify, evaluate and prioritize opportunities for business and relationship development.  more...

Power Selling Identify the behaviors and skills of a successful sales professional. Describe different types of selling models. Prospect and conduct a powerful sales call. Use a customer centered selling approach to provide value. Choose a closing technique to earn the business. Manage the customer relationship on an ongoing basis. Develop an action plan to apply new skills.  more...

Retail Management Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop successful sales plans to grow store profitability. Ensure a positive shopping experience. Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.  more...

The Strategic Marketing Plan Apply a logical step-by-step process to produce a sound marketing plan. Present a marketing plan that builds on marketing audit findings. Use marketing audit findings to identify effective strategies and tactics. Develop the components of the strategic marketing plan. Understand and implement the different marketing warfare strategies (offensive, defensive, and flanking).  more...

Developing and Implementing the Business Plan Explain the critical importance of a well thought-out business plan for the success of the organization. Analyze the business environment and conduct an effective SWOT analysis. Define the most appropriate goals and strategies using techniques such as gap analysis and portfolio management. Choose and implement tactics and programs designed to maximize operational success. Develop a  more...

Strategic Thinking and Planning Define the strategic planning and control process and its main components. Apply strategic thinking. Develop organizational and departmental strategies. Use the strategy of the organization to determine Key Performance Indicators (KPIs). Utilize KPIs to draft an organizational balanced scorecard. Convert a strategic plan to an operating plan.  more...

Evaluating and Rating Suppliers ' This program is designed for Employees, supervisors, and managers from the purchasing department or other departments who are directly or indirectly involved in the management of suppliers. This program is worth 15 NASBA CPE?s. Identify reliable suppliers and evaluate them for eventual selection. Analyze supplier performance using appropriate rating systems. Develop and use an approved  more...

Warehouse Operations and Management ' This program is designed for Those involved in warehousing store activities, both at the operational and supervisory levels. The program is also appropriate for anyone interested to know more about the interaction between warehousing and other materials management functions - purchasing, inventory control and distribution. This program is worth 25 NASBA CPE?s. Maximize user service and  more...

Warehouse Operations and Management ' This program is designed for Those involved in warehousing store activities, both at the operational and supervisory levels. The program is also appropriate for anyone interested to know more about the interaction between warehousing and other materials management functions - purchasing, inventory control and distribution. This program is worth 25 NASBA CPE?s. Maximize user service and  more...

Retail Management ' This program is designed for Retail senior managers to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies. This program is worth 25 NASBA CPE?s. Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop  more...

ASQ Lean Six Sigma Green Belt ' This program is designed for Participants typically come from finance, quality and business operations staff functions. Many have direct intervention as process owners or stakeholders. Learn how to function as a ?tools application? member of a six sigma team. Lead and execute process-level improvement projects. Collect process data and develop process maps. Develop statistical hypotheses  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

Successful Skills for Office Managers ' This program is designed for Existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager/senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Certified Professional Manager ' This program is designed for Department heads, senior supervisors, managers and others who need to develop/sharpen their managerial skills This program is worth 25 NASBA CPE?s. Know the various management functions and the type of management activity associated with each. Decide when to use coaching and counseling. Define the relationship between attitude and behavior and use it to  more...

Advanced Business Writing ' This program is designed for All individuals whose work requires much writing, including memos, letters and e-mails. This program is worth 25 NASBA CPE?s. Note: It is essential that participants have a good command of the English Language. Develop advanced techniques for writing briefly yet clearly. Examine the strengths and weaknesses of different personal writing styles. Improve  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

Successful Skills for Office Managers ' This program is designed for Existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager/senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

Certified Professional Manager ' This program is designed for Department heads, senior supervisors, managers and others who need to develop/sharpen their managerial skills This program is worth 25 NASBA CPE?s. Know the various management functions and the type of management activity associated with each. Decide when to use coaching and counseling. Define the relationship between attitude and behavior and use it to  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

Implementing and Managing a Customer Complaints System This program is designed for Staff members who deal with customers feedback. Customer service staff or team members who are working to develop effective customer feedback systems. This program is worth 25 NASBA CPE s.Understand the concepts and importance of customer feedback.Understand the flow of customer feedback in an organization.Learn to use customer feedback to enhance the organization s  more...

Cost Management Strategies for Business Decisions This program is designed for Financial managers/directors, accountants, financial assistants, budget accountants, analysts, budget and planning managers and coordinators, operations managers, facilities managers and any professional interested in cost control. Prerequisites: none. This program is worth 25 NASBA CPE s.Learn the importance of analyzing and managing costs.Understand Activity-Based  more...

International Financial Reporting Standards IFRS 2008 Update This program is designed for Professionals in the fields of finance and accounting, professionals seeking to enhance international accounting knowledge, companies implementing IFRS as the standard of reporting.Adopt the language of accounting and finance. Develop a sound understanding of the International Financial Reporting Standards IFRS and their impact on financial reporting. Understand the  more...

Organization and Manpower Management This program is designed for Human resources professionals who wish to obtain an in-depth knowledge and understanding of the concepts and techniques involved in organization, manpower management and succession planning. This program is worth 25 NASBA CPE s.Understand the fundamentals of how businesses work and the importance of organization management.Develop organization structures to meet  more...

Managing your IT Projects Successfully This program is designed for Project managers and senior professionals who seek to manage small to large sized projects or to broaden their knowledge and improve their skills in the key functions of project management. This program is worth 25 NASBA CPE s.Master fundamental project management skills, concepts and techniques. Link project goals and objectives to stakeholders needs in a clear and  more...

Managing your IT Projects Successfully This program is designed for Project managers and senior professionals who seek to manage small to large sized projects or to broaden their knowledge and improve their skills in the key functions of project management. This program is worth 25 NASBA CPE s.Master fundamental project management skills, concepts and techniques. Link project goals and objectives to stakeholders needs in a clear and  more...

Advanced Negotiation Skills This program is designed for All those experienced in business, managerial and other kinds of negotiations, who wish to further develop their skills. The program is particularly suitable for those who have attended the Win-Win Negotiation Skills program. This program is worth 25 NASBA CPE s.Appreciate, through discussions and questionnaires, the relevance of generally accepted negotiating  more...

Advanced Negotiation Skills This program is designed for All those experienced in business, managerial and other kinds of negotiations, who wish to further develop their skills. The program is particularly suitable for those who have attended the Win-Win Negotiation Skills program. This program is worth 25 NASBA CPE s.Appreciate, through discussions and questionnaires, the relevance of generally accepted negotiating  more...

The Strategic Marketing Plan Objectives: By the end of the program, participants will be able to: Define the concept and scope of strategic marketing. Understand the process of strategic planning. Apply the techniques used in preparing the strategic marketing plan. Develop the components of strategic marketing planning.  more...

Evaluating & Rating Suppliers Objectives: By the end of the program, participants will be able to: Identify reliable suppliers and evaluate them for eventual selection. Analyze supplier performance using appropriate rating systems. Develop and use an approved supplier list or "bid list". Design scientific surveys to measure the performance of suppliers.  more...

Warehouse Operations & Management Objectives: By the end of the program, participants will be able to: Maximize user service and provide fast and accurate issuing. Plan and control the warehousing operation to minimize the operational costs. Guarantee safety to the warehouse personnel and facilities. Plan to develop the warehouse personnel. Plan to deal and work with the problems and constraints related to warehousing  more...

Basic Presentation Skills Objectives: By the end of the program, participants will be able to: Practice the key techniques and skills necessary to design dynamic presentations. Prepare and deliver two presentations and give and receive feedback on them. Develop greater confidence in speaking to a group of people. Learn the qualities of a dynamic presenter and ways for achieving them.  more...

Advanced Selling Strategies Objectives: By the end of the program, participants will be able to: Respond to customers' needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customers' objections and closing the deal. Gain awareness of the professional behavior during all phases of the sales call. Obtain an understanding on how to develop a long-term  more...

Project Management Skills Objectives: By the end of the program, participants will be able to: Plan, schedule, implement and control projects in a structural and professional style. Review the financial aspects of the projects they are currently handling. Be more prepared to deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses  more...

CPSM Certification Bridge Exam Preparation Course For those with the Certified Procurement Manager (CPM) designation, this 2-day course prepares participants for success on the Bridge Exam of the Certified Professional in Supply Management offered by the Institute for Supply Management. CPSM Certification Courses - CPSM Bridge Exam 2-Day Review For Bridge Exam a I passed the CPSM Certification Tests in less than 30 days using the  more...

Presentation Skills for Speaking to Groups If you or your employees speak in public or give presentations this training is ideal for your business. Our programs can be tailored to your business, your clients and your business needs. Whatever level of experience, the skills in this training are designed to help employees: Develop tailored materials to meet the audience's needs Develop a mission statement, theme, and outline Use  more...

Presentation Skills for Speaking in Public Public speaking is a great way to enhance your image, increase your self confidence and improve in your career. You will learn how to develop materials, inspire an audience, make a speech memorable, exude professionalism and erase fear. We can customize a workshop to deliver on site for groups of at least 4 people.  more...

Selling for Results - Skills and Strategies - Customized Sales Training We have over 20 years experience supporting businesses that want to: Develop a Sales Culture Enhance their Sales Process Improve the Skills of their Salespeople Develop Strong Sales Managers Deepen Existing Customer Relationships through Cross Selling and Up Selling Meet Growth Goals by Acquisition of New Customers Our comprehensive solutions include consulting with management  more...

Customer Service Training Skills This program is custom designed to meet the following business goals: *Exceed customer service expectations *Reduce the number of supervisory transfer goals *Develop professional consistency in leaving voicemails, responding to voicemails, writing email *Develop a customer focused approach to putting customers on hold and transferring calls *Increase opportunities for first point of  more...

Hiring for the 21st Century Many times little attention is paid to the hiring process but too much haste can cause many problems later on! The topics covered in this workshop will help you attract the right people, write a job description, write effective newspaper ads, analyze and weed out resumes, develop a process for conducting interviews and prepare to negotiate compensation.  more...

A Supervisor Quick Start Workshop Topics include (1) The New Role of the Supervisor, (2) Effective Coaching Techniques and (3) Delegating to Manage Time, Develop Employees and Motivate Staff. Effective supervision can reduce employee turnover, reduce business expenses, create customer satisfaction and improve team performance !  more...

Professional Customer Service Skills Our customized training programs help businesses: Increase first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and  more...

Communications and Customer Relations Our customized customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The  more...

Target Listening - Listen, Learn & Remember DO YOU... * "Zone out" during meetings or discussions? * Have difficulty "reading" a person's body language? * Respond inappropriately during meetings or discussions? * Take poor notes during meetings or discussions? * Avoid speaking with certain people because of personality conflicts? * Have trouble retaining complex information during meetings or discussions? If "YES" to any of  more...

Wedding Planner Business Being a Wedding Planner opens a lot of opportunities not only to earn a lot of money but also to develop your personality. A Wedding Coordinator spends much of her time assisting clients, often in the most expensive hotels and so social skills are refined. The seminar to be conducted by an experienced Wedding Planner will teach the trade secrets you need to know.  more...

Basic Supervisory Skills Training OBJECTIVE: By the end of the seminar, you should be able to: understand the logic, concepts, principles and techniques of effective supervision; study and analyze the application of planning, organizing, leading and controlling; use the knowledge/ skills learned to develop and refine plans in solving important organizational problems TARGET PARTICIPANTS: Managers, supervisors, and business  more...

Personality Development Seminar-Workshop Many companies specify having a pleasing personality as an employment requirement because it is indeed a strong asset. Personality development is an essential part of a person's success. How you are perceived by your clients and fellow workers will play a large role in your productivity. This program aims to help an individual maximize available resources to reach a persons full potential through  more...

Heating Ventilating and Air-conditioning HVAC System Design and Value Engineering Postgraduate Diploma in Heating, Ventilating and Air-conditioning (HVAC): System Design and Value Engineering Programme Organisation This Programme is divided into 2 Distinct Courses, making it possible for participants to select desired modular sets, each of which provides the Award of Diploma a Postgraduate. The two courses, comprising the programme, lead to Postgraduate Diploma in  more...

Effective Office Administration Overview Administrators are vital to the smooth running of any organization and play a key role in contributing to the performance of their teams and departments. Their effectiveness has a direct influence on the productivity and efficiency of others and often determines the quality of service provided to internal and external customers. This seminar has been designed to enable  more...

International Trade Promotion Marketing 2 Course Objectives: By The Conclusion Of The Specific Learning Activities, Delegates Will Be Able To: Distinguish Between Different Approaches To Marketing And Their Underlying Philosophies Demonstrate An Awareness Of The Importance Of The Marketing Mix To Product Or Service Success List The Different Stages In The Product Life Cycle Demonstrate An Understanding Of Why Some  more...

Competency-Based Development of HR Policies Procedures This seminar was designed to help the participant develop or improve HR policies and procedures in their company. Particular emphasis is place on competency based development.  more...

Project Management in Action Managing World Bank Projects Programme for - Project Management in Action: Managing World Bank Projects Leading to Diploma a Postgraduate a in World Bank Project Management Objectives Contents, Concepts and Issues Module 1 - Team Dynamics: Introducing Team leadership Module Duration: 1 Day Module 1 Objectives Contents, Concepts and Issues By the conclusion of the specified learning and development activities,  more...

Community Management Skills CONTENTS AND CONCEPTS - Developing A Business Plan The Business Plan: Its Importance and Process; Its Value In Attracting Funding, The Business as a Strategic Tool Key information to include; Assembling the Business Plan - collecting and analysing and recording relevant information - Meeting Management Preparing the Agenda; Establishing Meeting Schedules; The Role of The  more...

Tourism and International Relations A. COURSE OUTLINE: Module One - INTERNATIONAL ORGANISATIONS Objectives: By the conclusion of the specified learning experiences, delegates will be able to: - Explain the objectives and principles of the United Nations - Illustrate, with period or dates, the progressive development of International Organizations - Exhibit their comprehension of The United Nations, as an  more...

Tourism and International Relations Modules 2 and 4 A. Module 2 A. 1 International Relations and Conflict Resolution Module Contents, Concepts and Issues - International Law - Theories of International Relations - The effect of International Relations on Daily lives - International Relations as a field of political science - Role and intended outcome of political science in international security affairs - Role of political  more...

Tourism and International Relations - Module 4 Module 4 International Tourism and International Relations 1. Objectives: By the conclusion of the specified learning experiences, delegates will be able to: - Explain the economic values that are associated with tourism; - Calculate the likely contribution of tourism to a countrya ™s overall gross domestic product; - Position tourism as an a economic growth factora  more...

Managing Individuals and Groups in an Organisation The details of the modules: 1.) Team Dynamics: Empowering High Performance Groups OBJECTIVES: - Be aware that teams cannot perform effectively unless they understand team dynamics; - Demonstrate their understanding of the their role in the management of teams in organisation; - Exhibit a good knowledge of the finer-points of team-decision-making; - Demonstrate that their inter-personal  more...

Managing Individual Performance The details of the modules: 1.) Human Resource and Performance Management OBJECTIVES: - Locate performance management in an appropriate context - Discuss the factors that are associated with poor performance - Exhibit their ability to take appropriate measures to improve individual and team performance - Establish and monitor targets - Determine the resources necessary to  more...

Organisation and Management an Introduction The details of the modules: 1.) Fundamentals of Organisational Analysis OBJECTIVES: - Distinguish between formal & social organisations - Distinguish between business and non-business organisations - List at least three characteristics of a formal organisation - List the key features of a collegia - Distinguish between power and authority - Distinguish - Between social & business  more...

UK Employement Law About the course: OBJECTIVES: - Define the bases of the a employer-employee relationshipa ™ - Determine the purpose, components and parameters of the UK employment law - Illustrate the key provisions of the Employment Act 2002 - Explain the role of the Employment Act 2002 and its Statutory Instrument 2004, in averting a employer-employee repudiationa ™ - Identify some of the  more...

The Management of Organisational Resources 1. OBJECTIVES By the conclusion of the specific learning & development activities, delegates will be able to: - Exhibit appreciation for the finite nature of resources - Illustrate the a Import>Conversion>Export Processa ™, in specific relation to the management of organizational resources - Demonstrate an awareness of the relationship between strategic management & resource  more...

Team Dynamics Team Leadership 1. Course Objectives By the end of this presentation and its related activities, you will be able to: - Distinguish between groups and mere aggregations - Suggest the difference in interpretation of groups and teams - Demonstrate your understanding of the social and psychological relevance of the stages of formation of a group - Distinguish between task forces, committees, command  more...

Talent Management The details of the modules: 1.) Fundamentals of Talent Management OBJECTIVES: - Demonstrate an understanding of the bases of organisational talent management - Determine the role that might be identified as talent management positions - Assume the correct perimeters within which the psychological contract will be applied - Make assumptions regarding the perceptions and expectations of  more...

Strategic Management and Project Management The details of the modules: Objectives: 1. The Individual In A Dynamic Environment By the end of the specific learning activities delegates will be able to: - Develop an awareness for their own strengths and weaknesses - Develop a strategy for maintaining their strengths while developing their weak areas. -Determine factors within their work environments that are stressors  more...

SAP and Joint Venture Accounting Training methodology The seminar provides the conceptual framework and theoretical background to some key areas of financial management and decision making, which are put into a real world context by providing a practical a toolkita ™ of financial techniques. It includes many worked examples and case studies of real companies relating to each of the topics covered. Delegates are therefore  more...

Personnel and Occupational Test Questionnaire Design and Results Analysis The details of the course: Objectives: - Legally Engage In Test Improvisation/ Reproduction Activities - Demonstrate Their Ability To Successfully Engage In Test Scoring Activities - Exhibit A High Level Of Competence In Interpreting Test Results - Project A Demonstrable Knowledge Of Test Results Reporting - Write Psychological Assessment Results - State At Least 3 Pitfalls Of That Should  more...

Managing Internal and External Cultural Diversity The details of the modules: 1.) Communication in Organisation OBJECTIVES: - Develop a working definition of communication - Determine the important role that an initiator plays in contributing to an effective communication process - Determine when communication attempt has been successful - Determine the factors that contribute to successful communication - Make a definite judgement as  more...

International Trade Promotion and Marketing A. Course Objectives: By The Conclusion Of The Specific Learning Activities, Delegates Will Be Able To: - Distinguish Between Different Approaches To Marketing And Their Underlying Philosophies - Demonstrate An Awareness Of The Importance Of The Marketing Mix To Product Or Service Success - List The Different Stages In The Product Life Cycle - Demonstrate An Understanding Of Why  more...

Information Risk Security and Crisis Management The details of the course: Course Objectives: - Demonstrate an understanding of the a risk contexta ™ - Demonstrate an understanding of the variety of disciplines to which risk management is applied - Develop an Information Security Policy and Identify their Organisation's Key Information Assets. - Formulate effective risk statements - Provide risk examples, distinguishing them from  more...

Creating Investment Project in the Industrial Sector The details of the modules: 1.) Creating Industrial Attractiveness: Attracting National and Internal Capital Funding A) Industrial Policy and Strategy - Strengthening support and advisory services for industry - Support programme to restructure, upgrade and increase competitiveness in companies in priority sub-sectors - Creating and maintaining statistical and information networks -  more...

Conveyancing and Property valuation The outline of the course: Objectives: - Distinguish between a basic survey and a full structural survey - Determine when a full structural survey is necessary - Argue on the cost effectiveness of a structural survey - Detail the factors that should be taken into account when conducting a commercial property valuation - Relate the pertinent factors in private property valuation -  more...

Comprehensive Project Management A. OBJECTIVES AND RATIONALE 1. The Individual In A Dynamic Environment By the end of the specific learning activities delegates will be able to: - Develop an awareness for their own strengths and weaknesses - Develop a strategy for maintaining their strengths while developing their weak areas. - Determine factors within their work environments that are stressors - Manage  more...

Advanced Financial Accounting Seminar Objectives: Understand strategic planning and decision-making framework Provide a strategic view of the business environment Understand and explain the nature and role of financial statements and their interpretation Understand accounting and finance terminology and use the necessary accounting and financial jargon to communicate effectively with the financial professionals  more...

Advanced Project Management Objectives: - Demonstrate their understanding of the concept of project management - Illustrate the pertinent issues associated with project sustainability - Portray a heightened understanding of project development - Highlight and internalize crucial project planning issues - Deconstruct team management in a problem solving setting - Apply the most appropriate project management  more...

MSc Human Resource Training and Development Management A. Semester 1 A. 1 OBJECTIVES: A. 1. 1 Human Resource and Personnel Management By the conclusion of the established learning activities, delegate will be able to: - Demonstrate understanding of distinction between personal management and human resource management. - Indicate the significant aspects in development of human resource management and personal management. -  more...

Well Integrity Management 23 - 26 April 2012 Kuala Lumpur This intensive four-day course is designed to provide participants with a thorough knowledge of well integrity management and risk assessment in producing assets. Based on the regulatory requirements and using real examples and exercises from around the world, this represents best practice integrity management within the oil and gas industry. When to take action with a well is a critical  more...

Advanced Turnaround Shutdown and Outage Management with Tom Lenahan 23 - 25 April 2012 A 3 day training course derived from the Turnaround Model of Excellence developed by practitioners that guarantee the reliability of your operations. The course six modules develop and expand the basic ideas of the Model of excellence and introduce some new concepts to further enhance performance. The aim of the course is to expand the knowledge and give new insights on Turnaround Management to  more...

Fundamentals of Finance Accounting Project Investment Analysis in Oil Gas This 3-day separately book-able course is not designed to skill Oil & Gas engineers to be accountants, but to give participants the confidence and ability to communicate with accountants and finance managers and to improve their own financial decision making. For engineering professionals, a high level of technical expertise is no longer sufficient for superior management performance. Oil &  more...

Root Cause Analysis RCA 23 - 25 November 2011 Root Cause Analysis is a systematic, evidence-driven process that helps you find the true underlying (and often hidden) causes that result in unwanted events. We will see why minor failures matter, and how they can escalate out of control. In this intermediate training course, we will explain how to select the problems that matter the most, the tools & techniques to apply and find the relevant  more...

HUMAN COMPETENCY CAPABILITY DEVELOPMENT in Oil Gas Competition for the best and brightest is reaching fever pitch in the Oil & Gas industry. Leading operators and contractors are fighting to hold-on to top talent, often lured away by unmatchable offers. Furthermore retiring senior professionals leave your organisation, taking with them years of experience and knowledge. You need to have a sustainable capacity building solution in place to  more...

Upstream Petroleum Contracts and Practice in Negotiations with Fugro Robertson This course will help you develop an in-depth knowledge of the legal and contractual framework in which the upstream oil industry conducts its operations. It opens with an explanation of the geopolitical forces which shape the modern oil industry and then covers the major technical, legal/ contractual and financial/ economic/ taxation/ fiscal issues that form modern E&P agreements worldwide.  more...

Flow Assurance for Offshore Production FOR OFFSHORE FIELD DEVELOPMENT 25 July - 29 July 2011 This training course provides an in-depth understanding of the issues to be considered in the development of offshore fields. Each day consists of lectures in the morning and a hands-on workshop in the afternoon. The workshop allows the participants to appreciate the design process associated with field developments. Various software will be available during the training course to predict  more...

Process Hazard Assessment using HAZOP Technique and HAZOP Team Leader Training with John Davies 18th July - 22nd July 2011 Course Description An intensely participative 3 day training course that will both explain the key facets of the HAZOP technique as well as provide ample opportunities for delegates to practice and become familiar with the technique using generic and real life examples. Course Description An intensely participative 2 day training course that will develop participants already familiar  more...

Advanced Turnaround Shutdown Outage Management 26 28 April 2011 Kuala Lumpur Malaysia A 3 day training course derived from the Turnaround Model of Excellence developed by practitioners that guarantee the reliability of your operations. The course six modules develop and expand the basic ideas of the Model of excellence and introduce some new concepts to further enhance performance. The aim of the course is to expand the knowledge and give new insights on Turnaround Management to  more...

MANAGING COMPLEX PROJECTS For Oil Gas Professionals with Bob Mittelsdorf 2 - 3 March 2011 Kuala Lumpur Malaysia Are there projects that seem to be too complex to be able to handle? The myriad of stakeholders and their requirements, the multitude of variables to be identified and managed, and the way that they might all interact and create unexpected problems, can be daunting, and even overwhelming. This course shows you how to determine the level of complexity of a project, gives you an understanding of  more...

Technical Report Writing Presentation Skills For Oil and Gas Professionals 24 January 2011 - 26 January 2011 Oil & Gas professionals increasingly need to translate complex findings, analysis and recommendations for effective decision making. If you a face challenges in getting your findings into paper and presenting it effectively, you will benefit from this 3-day training course: EFFECTIVE TECHNICAL REPORT WRITING FOR OIL & GAS PROFESSIONALS a Write and turn-around accurate technical documents  more...

Fundamentals of Finance Accounting and Project Investment Analysis in Oil Gas 24 Jan 2011 - 26 Jan 2011 This 3-day separately book-able course is not designed to skill Oil & Gas engineers to be accountants, but to give participants the confidence and ability to communicate with accountants and finance managers and to improve their own financial decision making. For engineering professionals, a high level of technical expertise is no longer sufficient for superior management performance. Oil &  more...

ROOT CAUSE ANALYSIS Intermediate Level 1 3 December 2010 Kuala Lumpur Malaysia Root Cause Analysis is a systematic, evidence-driven process that helps you find the true underlying (and often hidden) causes that result in unwanted events. We will see why minor failures matter, and how they can escalate out of control. In this intermediate training course, we will explain how to select the problems that matter the most, the tools & techniques to apply and find the relevant  more...

Finance for Non Finance Professionals in Oil Gas and Petroleum Fiscal Regimes Applied Finance for Oil and Gas Industry 29 - 01 This 3-day separately book-able course is not designed to skill Oil & Gas engineers to be accountants, but to give participants the confidence and ability to communicate with accountants and finance managers and to improve their own financial decision making. For engineering professionals, a high level of technical expertise is no longer sufficient for superior management performance. Oil &  more...

3rd Run in Asia HUMAN COMPETENCY CAPABILITY DEVELOPMENT in Oil Gas 5 8 October 2010 Kuala Lumpur Malaysia HUMAN COMPETENCY & CAPABILITY DEVELOPMENT in Oil & Gas Competition for the best and brightest is reaching fever pitch in the Oil & Gas industry. Leading operators and contractors are fighting to hold-on to top talent, often lured away by unmatchable offers. Furthermore retiring senior professionals leave your organisation, taking with them years of experience and knowledge. You need to have a  more...

INTERNATIONAL PETROLEUM CONTRACTS PRACTICE IN NEGOTIATIONS 29 September - 1 October 2010 Kuala Lumpur Malaysia You will learn the philosophy, evolution and fundamentals of international petroleum contracts. You will take part in life-like negotiating sessions mastering many negotiating techniques, where a mistake is a learning experience not a disaster. This course will help you develop an in-depth knowledge of the legal and contractual framework in which the upstream oil industry conducts its  more...

Training to Reduce Unscheduled Events (T.R.U.E) This highly acknowledged 5 day training course promotes the reduction of downtime in rig operations. It aspires to increase the understanding of this occurrence and the causes behind it. The course examines in detail how to develop a well and its rig specific action plan in order to create a clear plan to control escalating costs.  more...

FLOW ASSURANCE For Offshore Field Development Course Objectives: This training course provides an in-depth understanding of the issues to be considered in the development of offshore fields. Each day consists of lectures in the morning and a hands-on workshop in the afternoon. The workshop allows the participants to appreciate the design process associated with field developments. Various software will be available during the training  more...

4th Run in Malaysia! Leading and Managing Generation X & Y Engineers Technical Professionals Many managers are now asking themselves "whata ™s wrong with young engineers today?" Management has seen the emergence of two generations who have quite different views on work, and senior managers are struggling to come to terms with the change. As a manager what do you need to know to engage and motivate with the new generation workforce? Whether you are a senior line manager or in  more...

The Chocolate Challenge The Chocolate Challenge is a great team development activity. It simulates a complete business process from initial concept through design, production, marketing and promotion. Ita ™s all done in a light-hearted and highly creative environment requiring co-operation, mental and artistic skills (and several kilos of chocolate!). In this chocolate team building activity participants are  more...

Value Stream Mapping Course Description: Value stream mapping is a valuable tool used to create value and eliminate MUDA (waste). The value stream map is the most important tool used to make sustainable progress in reducing waste. This workshop will allow participants to create a value stream map and learn to use it to differentiate between value and waste and to get rid of the waste. The value stream map lets you  more...

Lean Six Sigma for the Public School System All schools in the United States are facing, the challenge creating an infrastructure for learning without compromising the quality of education in the face of shrinking budgets. As a result, it is important to embrace a strategy which will enable greater efficiency through standardization, streamlining and waste reduction, which ultimately will enhance the quality of education and improve cost  more...

Leadership Skills for Technical and Professional Managers Course Description: The high performance organization requires dynamic leaders who can fully develop the potential of the firma ™s most valuable assets a its employees. This seminar looks at the specific skills needed to manage and motivate professional and salaried employees. Managers, Directors and staff will explore their roles and how they relate to your companya ™s mission.  more...

Statistical Analysis for Process Improvement Course Description: This course provides a quick review of basic statistical concepts. However most of the time is spent on illustrating statistical tools and techniques that teach how to evaluate processes, analyze data and use the information for problem solving and process improvement. Course Objectives: At the end of the seminar participants will be able to: a Develop the skills  more...

Cascading Style Sheets You are familiar with using HTML to design web pages. You have used HTML style-oriented tags and attributes to stylize and design your pages. Cascading Style Sheets, or CSS, is integrated into HTML 4.01 and forms an important component of successful web design. CSS offers great flexibility and ease in designing web pages without code heavy HTML documents. In this course, you will work with  more...

Javascript You would like to develope web pages which have interactive content to attracts visitors. In this course, you will develop interactive web content using JavaScript. You will also create and execute advanced scripts using JavaScript. This course is intended for students who are familiar in developing web pages;students should be proficient in writing XHTML code and using Internet Explorer and  more...

Adobe InDesign Level 2 CS5 You are familiar with the InDesign environment and managed text, tables, graphics, and colors in documents. You need to know the advanced features in InDesign to create catchy and attractive documents. In this course, you will use the advanced features in InDesign to create documents that are attractive and have the highest degree of perfection. You will also use Adobe InDesign CS5 to create and  more...

Adobe CS5 New Features This course is intended for graphic designers, web developers, print professionals, photographers and animators who use Adobe applications as part of the job role. Course Objective: You will familiarize yourself with the new features in Photoshop, Illustrator, InDesign, Flash, and Dreamweaver released as part of Adobe Creative Suite 5. Upon successful completion of this course, students will  more...

Adobe Flash Level 1 CS5 Adobe Flash CS5: Level 1 is the appropriate course for you if you need to create web pages or web page components that contain text, graphics, and animation, and that will display correctly in almost every browser on most computing platforms. The objective is to create Flash-based movies that contain graphics, text, and animations. This course is for professionals who want to develop multimedia  more...

Customer Service Via Phone and Email You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. Upon successful completion of  more...

Effective Business Writing Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.  more...

Access VBA Programming Your training in and experience with Microsoft Access has provided you with a solid foundation for working with this database software. In the previous course in this series, you began to implement some of the more specialized and advanced capabilities that Access offers. You are now ready to extend your knowledge base beyond the user level and into introductory-level administrator skill sets. You  more...

AutoCAD PowerUser Level In order to gain the true benefits of AutoCAD, we recommend that users develop advanced productivity skills. The course begins with techniques for enhancing CAD productivity by choosing the most efficient command for a task. It continues with advanced techniques for drawing, editing, working with blocks and XREFs, and plotting. The class also includes an introduction to customizing AutoCAD and an  more...

E-Commerce Strategy A-Z Day 1 of the course is designed to provide the student with a basic understanding of some of the fundamental concepts related to E-Commerce. On Day 2, students will learn how to plan and develop an E-Commerce small business. During this course students will be provided with the information necessary to complete the following objectives: Discuss customer relationship management, enterprise  more...

jCert Sun Certified Solution Developer - Java 2: Using Websphere to Create Java Apps This intensive, hands-on course emphasizes becoming productive quickly as a Java 2 enterprise programmer in the IBM WebSphere Studio Application Developer environment. Students learn how to use Java 2 to implement real-world solutions. This course is for programmers who need to design and develop Java applications for the enterprise.  more...

Java 2: Enterprise Development with BEA WebLogic Server This course provides you with the background and skills required to design and develop enterprise applications in Java using J2EE technologies. You will use WebLogic server as the application and web server and will learn about configuring WebLogic, deploying applications, and monitoring applications using WebLogic s monitoring tools. During the course you will write many components of a sample  more...

Legal Office Procedures This course is designed to develop basic knowledge of the legal office assistant's clerical and practical duties required in the law office. Content includes scheduling, legal documentation, reception/client relations, and effective communications including the art of discretion.  more...

Inventory Management This 2-day Inventory Management program focuses on inventory management strategies. Given the complex nature of supply chain, different methodologies in working with suppliers will be addressed. ABC analysis, consignment inventory, use of independent warehouses, and the use of MRP systems for future requirements will be evaluated. Participants will develop individual plans to reduce inventory in  more...

Statements of Work and Specifications (SOW) This 1-day Statements of Work & Specifications program provides participants with the tools to create cogent, complete and well-organized statements of work. The program reviews the functions of the statement of work, its link to performance management, and the benefits realized by a specific and well-crafted document. Guidelines are given for writing a good statement of work and examples provided  more...

Supplier Identification This 1-day Supplier Identification focuses on the process by which suppliers are found to support the organization's requirements, as well as how to narrow the list of potential suppliers to only those who are best-in-class. Participants will learn to determine when supplier identification activities are required; define customer requirements and be able to take advantage of supplier capabilities  more...

Supplier Quality This 2-day Supplier Quality program teaches participants how to develop supplier certification programs. It will distinguish among various inspection techniques drawing on Deming and Juran. ISO and Baldrige as well as other best-in-class supplier evaluation and audit programs will be considered. Quality management and its relationship to productivity will be covered. Supplier quality measures and  more...

Supply Management Negotiations This 1-day Supply Management Negotiations program teaches what is negotiable, purchasing ethics and how to participate in and lead negotiations. As a result of attending this program, participants will learn how to manage a step by step negotiation process; establish objectives; manage contracts and suppliers, and develop a comprehensive negotiation plan to reduce costs and improve productivity.  more...

Commodity Strategy This 1-day Commodity Strategy program covers the process of developing the elements of a cross-company commodity strategy. The focus is to develop a strategy of procuring all the requirements for a specific commodity of products or services across the company. The various elements of the commodity strategy will be covered in detail and formats will be provided to guide the participant through the  more...

Continuous Cost Management This 1-day Continuous Cost Management focuses on monitoring and evaluating cost performance. Using concepts such as value analysis, best value, make vs. buy, out sourcing, and lead-time reduction, participants will learn how to develop plans to measure, evaluate, and improve cost management on the commodities they purchase.  more...

Continuous Improvement in Purchasing This 2-day Continuous Improvement in Purchasing program focuses on a 7-Step continuous process improvement model that can be used to improve purchasing processes and supplier relationships. Participants will learn to create process flowcharts and develop implementation plans to improve results. As a result of attending this course participants will be able to assist their company in creating  more...

Customer Service Skills This 2-day Customer Service Skills program is highly interactive and participants will learn the importance of a customer-focused attitude, building relationships, and using positive language, voice/tone, projection, posture, and gestures. The organization's mission will be covered, and the keys to customer service will be employed. Hands on exercises will be used to demonstrate the appropriate  more...

Cycle Time Improvement This 2-day Cycle Time Improvement program will focus on the methods used to evaluate cycle time; and the impact of the supply chain on cycle time. Participants will learn to assess the quality and performance of cycle time and develop strategies for cycle time improvement. Topics include the elements of cycle time and why cycle time improvement is important to the organization; how to specify the  more...

E-Com Sourcing In this 1-day program, participants will learn the basic concepts of e-business; how to assess different e-business offerings; apply e-business initiatives to improve supply chain management; and learn to develop an e-business strategy. We will discuss how e-business initiatives can achieve both the buyer s and seller s objectives. The benefits in terms of hard and soft cost savings will be  more...

Financial Analysis During this 2-day program we will discuss the reasons to accomplish an effective cost and price analysis. Participants will learn how to recognize, evaluate and negotiate elements of suppliers' costs and prices; and, develop skills to evaluate the financial viability and capability of potential or current suppliers. Information will be provided on how to investigate price trends and the impact of  more...

Intermediate Negotiations During this 1-day program participants will gain a better understanding of the negotiation process and negotiating tactics and styles. Participants will learn to develop basic negotiating skills in one-on-one and team negotiations. Topics covered include the negotiating environment; importance of planning; choosing a negotiation model that works; and establishing agendas and control plans. To  more...

Involving Suppliers in Quality and Cost Objectives ..., and lead-time reduction, participants will learn how to develop plans to measure, evaluate, and improve cost management on the commodities they purchase. This program will highlight a process improvement model that can be used to improve purchasing processes and supplier quality. Specific examples of early supplier involvement will be demonstrated in typical purchasing situations.  more...

Managing Contracts With The Government The purpose of this 2-day program is to provide information about how companies align resources and manage projects after obtaining a government contract. As a result of attending this program, participants will be able to describe how organizations develop and manage project plans; understand the power of aligning resources to projects; understand the elements of an effective project plan; be  more...

Managing Suppliers This 1-day program provides an understanding of the steps of the entire purchasing cycle. Participants will learn to develop accurate and complete specifications and RFQs; employ the company's purchasing policies and procedures so that more effective purchases are made; select the best suppliers to perform work for and provide services to the company; and more effectively and efficiently manage  more...

Marketing to the Federal Government This 1-day program focuses on how companies organize for marketing and sales; how sales opportunities are evaluated; and the various bidding and proposal strategies. Areas covered include defining the market, product or service; the marketing plan; marketing to the government and developing the marketing plan for a specific government opportunity; keys to effective government marketing; optimizing  more...

Mastering the Supply Management Tools Special tools must be utilized to effectively complete the tasks of supply management, including cost and price analysis, market analysis, supplier financial analysis, and process improvement. This program will focus on providing the skills necessary to perform the work required to ensure that supply management activities are accomplished in a timely and sufficient manner. Upon completion of the  more...

Purchasing Assessment Seminar This hands-on 1-day seminar will rejuvenate the way that they manage their purchases. Based on the concepts embodied in the ISO-9001 standards, they will work with the program's instructor to fully assess their purchasing process, its documentation, and its performance. They will identify gaps in performance, and develop action plans for improvement. They will use their own policies and procedures  more...

Teaming in Acquisition This program will demonstrate the value of the teamwork in acquisition today, citing numerous examples of effective teams in best-in-class companies. The process to develop, maintain, and improve high performance teams will be highlighted. Participants will receive feedback on their tendencies to emphasize team activities and the team process overall. Joint team objectives will be developed and  more...

Vendor Management Is poor vendor performance driving you crazy? In this 1-Day course you ll learn proven techniques for evaluating and improving vendor performance. Learn how to express your expectations clearly, hold vendors accountable for performance, and develop powerful vendor performance measures. Specific topics include how to: effectively articulate the importance of vendor performance; develop Key  more...

Vendor Selection How do you know which vendor is really the right one for the job? This 1-day course reviews savvy sourcing principles that will help you make sure the vendor you select has the capabilities and desire to perform. Learn how to use industry data to prepare questions for potential vendors and to identify strengths and weaknesses of specific vendors. This course examines the correlation between your  more...

Working With International Vendors If you want to gain a competitive edge through global sourcing and creating value from global alliances then this is a good course for you. In this 1-Day program, you ll learn how to effectively lead virtual teams, cross-border supply management, and all facets of business partnerships. Specific topics include how to: understand terms unique to international purchases; develop productive and  more...

RHCE - Red Hat Certified Engineer Red Hat Certified Technician (RHCT) and Red Hat Certified Engineer (RHCE) are performance-based tests that measure actual competency on live systems. RHCT is the first step in establishing Linux credentials and is an ideal certification for those transitioning from non-UNIX/ Linux environments. RHCE, called the crown jewel of Linux certifications, proves an individual s ability to configure  more...

IRS Form 1099 Reporting: What You Need to Know Benefits strong The 1099 forms are confusing - can you afford to only grasp the basics? /strong Independent contractors save your business money, but increasing IRS scrutiny can put you at risk. Fail to meet all the 1099 filing requirements, and you may land in a hotbed of penalties. With a maze of 1099 forms, and confusing and ever-changing IRS reporting guidelines, mastering the 1099 can be a  more...

CEQA: California Environmental Quality Act Benefits strong CEQA compliance is an uphill battle - do you know what you're up against? /strong The California Environmental Quality Act is the cornerstone of the state's environmental protection laws. CEQA is enforced by litigation and therefore tends to be a focus for lawsuits challenging the land use decisions of public agencies. Developing strategies for surviving potential litigation is  more...

Workplace Investigations Benefits strong Protect your organization - know the ins and outs of workplace investigations. /strong Whether the issue is a harassment complaint, a threat of workplace violence or another workplace dispute - prompt, fair and thorough investigations are essential to your ability to make sound employment decisions and minimize legal risks. This seminar will provide you with practical guidance  more...

Legal Aspects of Condominium and Homeowners' Associations Benefits strong What you don't know can hurt you - stay updated on condominium and homeowners' association law. /strong The downturn in the real estate market has been especially tough on condominium and other homeowners' associations. Are you prepared to confidently address the questions and concerns associated with structuring and operating these entities? Attend this seminar and develop an  more...

Americans With Disabilities Act Benefits strong Concerned about how the ADA has changed - and how your workplace may be impacted? /strong Now - more than ever - it's important for your organization to understand updated ADA requirements and develop strategies to document compliance and minimize your risk. Attend this seminar and get the guidance your company needs to avoid costly and time-consuming discrimination lawsuits.  more...

Developing Behavioral Plans for Aggressive Children Benefits strong Helping aggressive children is challenging. Make it easier with a clear plan of action. /strong Educators are often required to create a behavior plan to help students overcome aggressive behavior. There is a lot to consider in this dizzying process - educational staff, parents, a slew of regulations and - most importantly - the student whose behavior has become a challenge.  more...

World Class Customer Service Providing world class service shouldna ™t be an impossible questa or a personal ordeal. Like an athlete constantly in training, or a musician perfecting an instrument, you need to develop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself and the job you are doinga whether you love it  more...

Time Management The time in any given day is one of the few things that is given to us equally. Yet it feels totally different when we are using time in a way we choose for ourselves than it feels when our time seems to loom out of our control. We must ask the larger question of what is valuable in our lives, integrating personal and professional goals. Without a strong desire to live out certain values, time  more...

Customer Service Professional Course 100: The Customer Service Professional Providing world class service shouldna ™t be an impossible questa or a personal ordeal. Like an athlete constantly in training, or a musician perfecting an instrument, you need to develop, evaluate, pace, and manage yourself as well as your performance. That means work, but it also means celebrating a job well done. How you feel about yourself  more...

Discovery Skills for Legal Professionals Benefits strong Do you have the latest and most effective strategies for navigating the discovery process? /strong Join us for this must-attend seminar and get valuable information to help you develop and enhance your litigation skills in order to better assist attorneys. You will get helpful hints and key tools of the trade to help you become more efficient and effective as a key member of the  more...

OSHA's Recordkeeping Rules Benefits strong OSHA has been stepping up enforcement ... are you in compliance? /strong Attend this seminar and get up-to-date information on the latest OSHA regulations and other developments. In one day you will learn what to expect from an OSHA inspection and how records should be handled. You will also learn about the education and training requirements that are needed for employees. Listen  more...

Navigating Social Media in the Workplace Benefits strong Stay ahead of the new challenges and opportunities social media presents by addressing them now! /strong Social networking via online tools such as MySpace , Facebook and Twitter has exploded in popularity over the last few years. Despite this growth employers have been slow to adopt and disseminate policies for appropriate usage of these websites exposing themselves to risks  more...

Rules of Evidence Benefits strong Keep yourself and your firm up-to-date through real world application of the Illinois Rules of Evidence. /strong This seminar will provide you with valuable information on the latest issues relating to evidentiary rules. Our seasoned professionals will provide practical answers to your most pressing questions about expert testimony. You'll get an inside look at how to deal with  more...

Workplace Investigations Benefits strong Protect your organization - know the ins and outs of workplace investigations. /strong Whether the issue is a harassment complaint, a threat of workplace violence or another workplace dispute - prompt, fair and thorough investigations are essential to your ability to make sound employment decisions and minimize legal risks. This seminar will provide you with practical guidance  more...

Navigating Social Media in the Workplace Benefits strong Stay ahead of the new challenges and opportunities social media presents by addressing them now! /strong Social networking via online tools such as MySpace , Facebook and Twitter has exploded in popularity over the last few years. Despite this growth employers have been slow to adopt and disseminate policies for appropriate usage of these websites exposing themselves to the risks  more...

Asperger Syndrome: Educational Strategies and Interventions Benefits strong Rise to the challenges of educating students with Asperger's syndrome or high functioning autism. /strong Join us for this unique seminar and get strategies to help develop the social, emotional and academic skills of those with Asperger's syndrome or high functioning autism. With the increased prevalence of autism spectrum disorders in schools, teachers need more tools to  more...

Employee Handbooks: Keeping Your Policies Up To Date Benefits strong How to avoid the pitfalls of employee handbooks - what you don't know could hurt you /strong Learn from experienced management-side labor and employment lawyers how to get the most out of your organization's employee handbook. We'll cover what state and federal laws say you must have in a handbook, what you ought to seriously consider for your handbook and what should not be  more...

Powerful Presentations Training Seminar Powerful Presentations Improve your face-to-face presentation skills with public speaker training that focuses on: - Public Speaking Training Skills - Presentation Training - Sales Presentations - Technical Presentations - IT Training - Executive Presentations - Scientists and Engineers Presentation Training Seminar & Workshops: Our presentation skills workshop will  more...

Building Team Success Building Team Success is a dynamic training program that moves individual participants to powerful self discoveries about how they work within teams. And then entire teams discover how they can work more effectively as a cohesive unit and with other teams. This highly interactive program uses experiential learning to help employees at all levels remove old personal barriers and uncover and develop  more...

The Leadership Edge The Leadership Edge is a dynamic program that moves participants to powerful self discoveries that dramatically strengthen their capacity to lead in changing times. This highly interactive program uses experiential learning to help leaders at all levels remove old personal barriers and uncover and develop previously hidden strengths. Using the principles of R. E. S. P. E. C. T., leaders  more...

Technology in the Workplace HR in the Electronic Age - Protect your organization get strategies that will help you deal with technology at work. In the last several years, issues such as hacking, espionage, stalking and infringement, cyberharassment, weblogs, discovery requests for electronically stored data, identity theft and picture phones have begun to confound businesses. Protecting companies against egregious  more...

A Practical Approach to Developing a Wellness Program A Practical Approach to Developing a Wellness Program - Wellness is a proven strategy for keeping employees healthy and controlling health costs. You will learn practical tips on how to develop a successful wellness program for your employees from one of the most experienced wellness professionals in the country. You will find out how you can develop your program so that employees participate and  more...