Instructor Led Developing Training in Dubai, UAE
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From Meirc Training and Consulting
The Meirc Conference - Leadership and Human Resources


...Developing Multicultural Leaders in GCC and Middle East Organisations
* Insights from leading GCC corporate experts
* Informative and practical workshops
* New ideas for driving the leadership development journey
Organizations globally are changing at an unprecedented pace. Business leaders are finding it more and more imperative to adapt to an increasingly challenging business
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The Meirc Conference - Leadership and Human Resources
Negotiating Contracts Effectively
Recognize the importance of developing a solid scope of work and the implications of failing to do so. Decide when to negotiate, as opposed to tendering. Plan and conduct several contract-related negotiations. Use communication and planning skills that will allow reaching a win-win outcome. Successfully negotiate contractual claims and change orders.
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The Meirc Conference
... calling for new definitions of success hence new ways of developing leadership capability. Meirc s annual conference for 2012 is specifically designed to address these challenges. Senior leaders, leadership development professionals, as well as HR specialists, need to completely reinvent the way they identify, attract, develop and retain aspiring leaders. This is a particularly pressing need
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Sales Planning and Territory Management
Analyze the process of sales planning and territory management. Practice effective ways of setting goals, developing sales activities and managing time. Use relevant tools for route structuring and territory management. Apply effective territory management and strategic selling methods. Revise sales strategies and provide proper sales training for sales force. Successfully choose,
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Developing and Implementing the Business Plan
Explain the critical importance of a well thought-out business plan for the success of the organization. Analyze the business environment and conduct an effective SWOT analysis. Define the most appropriate goals and strategies using techniques such as gap analysis and portfolio management. Choose and implement tactics and programs designed to maximize operational success. Develop a
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Generally Accepted Accounting Principles GAAP 2008 Update
' This program is designed for Accountants, accounting supervisors, accounting managers and junior accounting staff who want to upgrade their accounting skills with the newest Generally Accepted Accounting Principles. This program is worth 25 NASBA CPE?s. Explain and interpret Generally Accepted Accounting Principles. Interpret accounting treatment for assets, liabilities, and owners? equity
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The Customer Service Mindset
This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of
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The Customer Service Mindset



Objectives:
By the end of the program, participants will be able to:
Analyze basic behavioral patterns of different customers' personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization.
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From Publimaks International
Developing Managing e-Procurement Course in Dubai - UAE
PROGRAM OBJECTIVES
After attending this program, participants will be better able to develop and manage an effective e-Procurement system.
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From QPC Limited
ICMI Advance Agent Track - Managing Customer Contacts with Equality
...the organizationa s mission statement as a guide in developing performance standards. Using numerous examples and exercises, they will decide which performance standards are foundation standards and which are finesse standards and how to monitor for each. They will review sample performance standards before learning the elements that show how to monitor and coach for performance
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ICMI Supervisor Track - Monitoring and Coaching for Supervisors
...the organizationa s mission statement as a guide in developing performance standards. Using numerous examples and exercises, theya ll decide which performance standards are foundation standards and which are finesse standards and how to monitor for each. Theya ll review sample performance standards before learning the elements that show how to monitor and coach for performance
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ICMI Management Track - Advanced Contact Center Quality
... use your organizations mission statement to guide you in developing performance standards. From there you will move on to the monitoring process: Why do we monitor? Who should monitor? How often? What should you be monitoring for? Armed with this information, along with sample forms and exercises, you will develop your own monitoring form that meets your unique situation.
Finally you will
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ICMI Management Track- Smart Strategy equals Strong Leadership
About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are
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