Instructor Led Developing Training in County Antrim, uk

Assertiveness at Work ...to enable delegates to use a more confident approach when developing productive working relationships. "Assertiveness at Work" defines assertive behaviour, and shows how assertiveness can assist in dealing with others and different situations. It encourages delegates to take responsibility for their own development, and enables them to communicate with more confidence and develop positive,  more...

Better Proof Reading Course Objectives: This half-day proof reading training course will benefit anyone who has responsibility for checking and correcting documents, including press releases and web pages. This highly interactive programme will help to improve your speed, accuracy and confidence. You will be trained by a highly experienced tutor and you will learn the techniques used by professionals to enable you  more...

Customer Care - Developing a Care Culture Course Objectives: Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this training course is to enable delegates to create, maintain and build upon a positive and informed culture of customer care  more...

Developing Confident Negotiation Skills Course Objectives: The ability to negotiate with skill and preparedness in a variety of different scenarios is an essential contributor to successful organisational performance. This one day programme introduces participants from all disciplines to the fundamental skills and techniques of negotiating, enabling them to become significantly more persuasive and influential by helping them develop  more...

Managing Effective Meetings ...nd decision making in meetings, as well as practicing and developing techniques for fostering creative thinking and dealing with conflict, difficult people and issues during the meeting. Ultimately, this course shows delegates how to effectively prepare for, control, chair and manage meetings and associated follow up activities. Contents: By the end of this course, each delegate will be  more...

Reception and Telephony Skills Course Objectives: This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation. Contents: This course includes a variety of modules including: - The  more...

ISO 90012008 - Internal Quality Auditor Training ...Internal Quality Systems Auditor Planning your audits by developing effective checklists Verify that current practice in your organisation conforms with defined requirements How auditing for conformity can improve the stability and robustness of management systems Gathering objective evidence through observation, interviewing and sampling of documents to report findings accurately  more...

Absence Management ...Introducing and implementing 'Return to work' interviews Developing organisational policies and procedures Practical methods of dealing with short-term and long-term absenteeism Contents: This training programme includes: Calculating the cost of absenteeism Causes of absenteeism The role of managers and supervisors Dealing with absences Coping with short-term absences and lateness  more...

Performance Management ... enable delegates to achieve their business objectives by developing the skills of their staff and improving all aspects of operational performance. Contents: By the end of this course, each delegate will be able to: Establish and prioritise their business goals Break each goal down into tasks and activities Clarify the knowledge and skills required to complete each activity Establish  more...