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How To Master Customer Service ...nnel are the frontline in making your customers happy and developing your reputation as a quality company. The How to Master Customer Service bundle addresses three vital aspects of customer servicea developing a customer-oriented culture, using effective telephone skills for quality customer service, and dealing with those occasional, but very important, difficult customers. IMPORTANT NOTE:  more...

Leadership and Team Development: Appraisal Interviewing MAXIM TRAINING Appraisal Interviewing is one of the key management techniques for evaluating and monitoring peoples' performance at work. Most organisations have their own formal appraisal interviewing system. This course supplies a comprehensive guide to developing your skills in appraisal interviewing whatever the formal system adopted by your organisation. The course looks at all aspects of  more...

Managing People : Developing your team The last few decades have seen a revolution in the way businesses operate. Companies now recognise that their people are their most precious asset. Today's manager needs leadership skills to shape people into effective working units ... called teams ... and lead them to success. In this course you can examine why its better to lead a team rather than a group of people and what the benefits are for  more...

Selection Interviewing Learn how to conduct successful selection interviews Selection Interviewing is one of the key management techniques for evaluating whether a job applicant is suitable for the post on offer. This course supplies a comprehensive guide to developing your skills in selection interviewing no matter how your organisation goes about selecting staff. The course looks at all aspects of the selection  more...

Health and Safety Adopting safe and healthy practices at work makes good business sense. An unsafe, unhealthy work environment is dangerous, unpleasant and unproductive. It is important that employees should be aware that is their duty to: Take reasonable care for the health and safety of themselves and the people who may be affected by what they do and don't do. Comply with health and safety regulations  more...

Professional Assertiveness Do you feel that co-workers see you as too passive or aggressive in your professional career? Do you wonder if there is a more appropriate professional style? Do you want to know how to develop your professional style? Do you feel you could develop your assertive communication techniques? Do you feel that you may not listen to your co-workers? Or do you feel that you need to develop your  more...

Functions of IT Project Management ...oject manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better each time a project is delivered successfully. The need for skilled IT project managers continues to grow as technology continues to soar. As you proceed through this course, you will learn valuable techniques and methods for  more...

The Emotionally Intelligent Leader Putting emotional intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in  more...

Elements of Marketing Strategy ...ed. This course is designed to give you a strong start in developing your marketing vision, direction, and ultimately a plan. You'll get an overview of the key factors encompassing the broad scope of strategic marketing. You'll be able to discuss cost structures and their influence on your marketing strategy. The impact of product life cycles on your markets is another focus. Methodology to  more...

Mentoring: Developing Your Mentoring Skills ...Developing Your Mentoring Skills offers the student an overview of a mentor's job and competencies how to develop strong mentoring relationships and how to mentor effectively. The program covers steps for choosing mentees elements that make mentoring work and behaviors mentors should avoid. It also covers learning styles how to maximize mentees' learning potential and how to manage mentees  more...