Instructor Led Development Training in Egypt - Training Resources
Development Training Provider? - Tell us about your Training!
Upcoming Development Training Classes
| Title | Start Date | City | State | Country |
| Training Needs Assessment | ||||
| Sunday, December 6, 2009 - [Register] | Cairo | AL | Egypt | |
| Leadership Development Team Building | ||||
| Sunday, December 13, 2009 - [Register] | Cairo | AL | Egypt | |
| Professional Development for Executive Secretary and Administrative Assistant | ||||
| Sunday, December 20, 2009 - [Register] | Cairo | AL | Egypt | |
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Contacts Plus
AT&T Certificate for Call Center Team Leaders
...ss Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let us help you make that investment with Educational Services, designed to improve the skills and a professional capabilities of your Contact Center and
more...
...ss Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let us help you make that investment with Educational Services, designed to improve the skills and a professional capabilities of your Contact Center and
more...
Customer Focused Selling Skills
...tomer-focused Selling is comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process.
Key
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...tomer-focused Selling is comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process.
Key
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AT&T Certification for Managers
... help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
How to integrate the contact centre vision into strategy "goal setting formula"
Fundamental of project management in call centre environment
Vendor
more...
AT&T Certification for Supervisors
... help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
The relationship between data and decision making process "WISDOM"
Master the art of Capacity Planning and Forecasting in Operations Management
How to plan
more...
AT&T Certificate for Call Center Team Leaders
... help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Knowing what does Team leader means.
How to communicate effectively with your team.
Master the sense of the quality evaluation & calibration.
The art of
more...
... help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Knowing what does Team leader means.
How to communicate effectively with your team.
Master the sense of the quality evaluation & calibration.
The art of
more...
From SETTEC
Maximizing Innovation And Problem Solving
The Objective of this course is to familiarize the trainees with innovative thinking and how to practically think about solutions for the normal and stressful problems & challenges.
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The Objective of this course is to familiarize the trainees with innovative thinking and how to practically think about solutions for the normal and stressful problems & challenges.
more...
Integrated Strategic Planning
The workshop aims at providing participant with the management
process and the basic required skills to develop their managerial level.
more...
The workshop aims at providing participant with the management
process and the basic required skills to develop their managerial level.
more...
Successful Sales Performance and Account Management
The a Successful Sales Performance and Account Managementa course enables participants to develop a structured account management approach in order to make them more effective at finding their own successful selling solutions. Throughout the seminar, participants are prompted to respond to self-assessment exercises, carry out role plays, exchange experience in small groupsa teamwork, and
more...
The a Successful Sales Performance and Account Managementa course enables participants to develop a structured account management approach in order to make them more effective at finding their own successful selling solutions. Throughout the seminar, participants are prompted to respond to self-assessment exercises, carry out role plays, exchange experience in small groupsa teamwork, and
more...
Quality Assurance and Management
Participants will be trained to gain:
* An understanding of the basic quality concepts.
* The ability to use quality tools for data analysis.
* Knowledge of alternative quality measures.
* The ability to use quality measurement and
control tools.
* The ability to identify quality
improvement opportunities.
* Knowledge of quality assurance and management systems.
* The
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Participants will be trained to gain:
* An understanding of the basic quality concepts.
* The ability to use quality tools for data analysis.
* Knowledge of alternative quality measures.
* The ability to use quality measurement and
control tools.
* The ability to identify quality
improvement opportunities.
* Knowledge of quality assurance and management systems.
* The
more...
Succession Planning Career Path
...development within your organization
* Defining the positions which are earmarked for
great impact into your business
* Develop calibers into vertical or horizontal role
* Take the decision of developing from hiring
internal pool of talent or external labor
market supply
* Identifying the required skills and
competencies required for job holders and positions
*
more...
...development within your organization
* Defining the positions which are earmarked for
great impact into your business
* Develop calibers into vertical or horizontal role
* Take the decision of developing from hiring
internal pool of talent or external labor
market supply
* Identifying the required skills and
competencies required for job holders and positions
*
more...
Customer Service Excellence
A course designed for front office personnel and all staff dealing with customers to improve their ability to achieve customer satisfaction. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.
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A course designed for front office personnel and all staff dealing with customers to improve their ability to achieve customer satisfaction. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective.
more...
Training Needs Assessment
TNA is the deliberate process through which a person become aware of personal career related attributes and the lifelong series of stages that contribute to his career fulfillment.
Benefits of Applying TNA in your organization
* Adds information about individual interests , preferences
and the like to data
* Provide career path information
* Adds individual growth orientation
*
more...
TNA is the deliberate process through which a person become aware of personal career related attributes and the lifelong series of stages that contribute to his career fulfillment.
Benefits of Applying TNA in your organization
* Adds information about individual interests , preferences
and the like to data
* Provide career path information
* Adds individual growth orientation
*
more...
Professional Development for Executive Secretary and Administrative Assistant
The role of the secretary is rapidly changing and he/ she is taking on more of the work of the manager. He/ she needs to develop administrative skills into managerial talents in order to enable his/ her superior to delegate work with assurance.
more...
The role of the secretary is rapidly changing and he/ she is taking on more of the work of the manager. He/ she needs to develop administrative skills into managerial talents in order to enable his/ her superior to delegate work with assurance.
more...
Leadership Development Team Building
Understanding the real meaning of leadership.
Recognizing the difference between leadership and management.
Get to know how do leaders lead?
Familiarize with the Employee performance management.
Improve the leadership and self and others motivational skills.
Familiarize participants with better method for managing people.
Identify motivation difficulties and assist managers and
more...
Understanding the real meaning of leadership.
Recognizing the difference between leadership and management.
Get to know how do leaders lead?
Familiarize with the Employee performance management.
Improve the leadership and self and others motivational skills.
Familiarize participants with better method for managing people.
Identify motivation difficulties and assist managers and
more...
Environmental Information Systems
The main objective of this intensive course is raising the participants' capacities by the technical knowledge through using the information systems to take all rational decisions concerning environmental problems as well as applying the system development methodology to build the environmental system for all environmental problems facing the society.
more...
The main objective of this intensive course is raising the participants' capacities by the technical knowledge through using the information systems to take all rational decisions concerning environmental problems as well as applying the system development methodology to build the environmental system for all environmental problems facing the society.
more...
Organizational Development Change Management
...Development Seminar is to get people introduced to the concept of organization development & organizational change, and its importance in the fast growing market and information revolution. That in addition to role of effective leadership in the organization health and welfare of its clients & employees.
The Organization Development Seminar will help you to:
* Understand the basics of
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...Development Seminar is to get people introduced to the concept of organization development & organizational change, and its importance in the fast growing market and information revolution. That in addition to role of effective leadership in the organization health and welfare of its clients & employees.
The Organization Development Seminar will help you to:
* Understand the basics of
more...
From XTrack Egypt
Advanced management
this course provides practical tools for better recruitment, motivation and general people management. It also highlights the manager's role in developing his people through coaching and performance management. It allows managers to adopt an implementable strategy when preparing their action plans.
Program contents:
*Role of management. *Types of management & individual profile.
*Recruitment
more...
From Persona International
In-House Freelance Soft Skills Trainers Development Program
...for all of us who put effort into our personal growth and development, because we want the enormous satisfaction that comes from working with others to help them reach their potential as human beings. In this 5 days course the Certified Facilitators will receive additional training and coaching experience in order to understand and use up-to-date training techniques and a variety of training
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