Instructor Led Development Training in Berkshire, uk

Management and Supervision Skills ...n their responsibilities into easily achievable stages of development, and to approach their role with confidence. It is particularly recommended for anyone new to the role of management and supervision, for anyone who is considering taking on or applying for a new position that requires the supervision and/or management of others, or for anyone who has been in the job for a while, but without  more...

Interviewing Skills Interviewing techniques are often used on a daily basis. However, without sufficient knowledge or support, there are a number of common mistakes and pit-falls. The consequences of a poor interview can be costly, whether it is a bad recruitment decision, an ineffective performance review, or an inaccurate/incomplete investigation. Interview Skills training from H2 will equip participants with  more...

Effective Team Working Organisational success increasingly depends on effective teamwork. This course will provide participants with a better understanding of team dynamics and the roles and responsibilities of all team members. It can also be used to address areas not usually covered during team development programmes, for example, the internal politics within a team, and how teams can work successfully with others  more...

Career Development ...nd pursue opportunities to grow their current job. Career Development Training from H2 will provide participants with the frameworks and inspiration to work out what they want from their careers. It will enable them to discover how to get to where they want to go; to formulate their own goals and ambitions and to understand both formal and informal career processes. It is particularly  more...

Training for Trainers The provision of internal training can enable experienced staff to impart essential skills and knowledge to their colleagues. However, training can only help an organisation to achieve its strategic objectives if it is well planned and delivered, and if the time and resources invested are worthwhile and cost-effective. This course will enable delegates to prepare and deliver effective objective  more...

Negotiation Skills ...development of on-going professional relationships is key to any successful organisation. Unless negotiations achieve a win-win outcome, it is likely that such relationships will break down over time. This course will enable delegates to become effective negotiators, both externally with other organisations, customers and suppliers, and internally, within day-to-day routine discussions with  more...

Managing your Manager ...development and maintenance of a productive two-way relationship. This will only happen both people understand each other's roles and responsibilities, and have an ability to create a positive working dynamic. This course will enable delegates to consider their own responsibilities towards their manager, and to discover how they can play an effective part in ensuring a working relationship  more...

Managing Poor Performance ...iate formal and informal processes of support, training & development, meetings and reviews to enable performance to get back on track, and to avoid escalating problems for everyone involved. It is particularly recommended for new or aspiring managers, or those who would like to improve their confidence and ability to deal professionally and effectively with poor performance. "This was the  more...

Introduction to Team Leadership and Management ...e individuals within the team, and on the process of team development. Most importantly, it will identify the roles and responsibilities of the team leader/manager in keeping the team on track, and functioning effectively. It is recommended for anyone who is an aspiring or new team leader - whether your goal is to manage a team in the future, or whether you have been leading a team for a while  more...

Coaching Skills Coaching isa a A process providing an individual with feedback, insight and guidance on achieving their full potential in their business, or personal life.a Coaching is an extremely powerful technique that can have life-changing results. This programme will help you understand the responsibility that the coach has for the coachee, as well as show you how to facilitate the development of  more...

Learning and Development Strategies and Processes ...Development is a key function of Human Resource Management and drives performance excellence. This two day course is a comprehensive overview of the L & D function, exploring ways of developing and implementing effective L & D strategies. This programme is for you if you are an HR or L & D or Training professional, director or manager responsible for employee training, learning and  more...

Advanced Communication Skills This advanced communication skills programme is a stretching and interactive learning experience that focuses on your individual style of communicating. You will be given a series of practical exercises from which you get personal feedback with the option of videoed feedback on the final day. New skills are practiced through a variety of a learning activities and challenging scenarios and you will  more...

ITIL Operational Support and Analysis ...ality of IT service provision. It offers a natural career development path for practitioner staff who already hold the ISEB/ EXIN ITIL ® Foundation Certificate. Delegates will find it helpful if they have at least two years experience in IT service management before taking the course. It is a prerequisite that delegates hold the ITIL ® Foundation Certificate in IT Service Management  more...

ITIL Planning Protection and Optimisation ...vision within an organisation. It offers a natural career development path for practitioner staff who already hold the ISEB/ EXIN ITIL ® Foundation Certificate. Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. Professional Qualifications The course forms part of  more...

ITIL Service Capatibility Release Control and Validation ...ality of IT service provision. It offers a natural career development path for practitioner staff who already hold the ISEB/ EXIN ITIL ® Foundation Certificate. Delegates will find it helpful if they have at least two years experience in IT service management before taking the course. It is a prerequisite that delegates hold the ITIL ® Foundation Certificate in IT Service  more...

ITIL Service Offerings and Agreements ...ality of IT service provision. It offers a natural career development path for practitioner staff who already hold the ISEB/ EXIN ITIL ® Foundation Certificate. Delegates will find it helpful if they have at least two years experience in IT service management before taking the course. It is a prerequisite that delegates hold the ITIL ® Foundation Certificate in IT Service  more...

ITIL Continual Service Improvement ...he CSI stage of the Service Lifecycle. It offers a career development path for practitioner staff who already hold the ITIL ® Foundation Certificate. Delegates will find it helpful if they have at least two years experience in IT service management before taking the course. It is a prerequisite that delegates hold the ITIL ® Foundation Certificate in IT Service Management or the  more...

ITIL Service Design ...Design stage of the Service Lifecycle. It offers a career development path for practitioners who already hold the ITIL ® Foundation Certificate. Delegates will find it helpful if they have at least two years experience in IT service management before taking the course. It is a prerequisite that delegates hold the ITIL ® Foundation Certificate in IT Service Management or the  more...

ITIL Service Strategy ...ategy stage of the Service Lifecycle. It offers a career development path for practitioner staff who already hold the ITIL ® Foundation Certificate. Delegates will find it helpful if they have at least two years experience in IT service management before taking the course. It is a prerequisite that delegates hold the ITIL ® Foundation Certificate in IT Service Management or the  more...

ITIL Service Transition ...sition stage of the Service Lifecycle. It offers a career development path for practitioners who already hold the ITIL ® Foundation Certificate. Delegates will find it helpful if they have at least two years experience in IT service management before taking the course. It is a prerequisite that delegates hold the ITIL ® Foundation Certificate in IT Service Management or the  more...

ITIL Service Operation ...ration stage of the Service Lifecycle. It offers a career development path for practitioners who already hold the ITIL ® Foundation Certificate. Delegates will find it helpful if they have at least two years experience in IT service management before taking the course. It is a prerequisite that delegates hold the ITIL ® Foundation Certificate in IT Service Management or the  more...

Strategic Thinking and Business Planning Combining knowledge and foresight Strategic thinking is more than carefully planning your organisationa ™s work. It encompasses both knowledge about the present and foresight about the future, an approach that gives you flexibility in times of sudden market changes. This programme is for you if you want business planning with built-in agility, flexibility and ability to respond  more...

Leadership and Team Management for Success ...ement and leadership skills, discusses the theory of team development, and provides an effective setting so that leadership skills can be practised in real team environments, and the new skills learned taken back to the workplace. To conclude the course delegates will complete a 1000 -1200 word assessment to assess their understanding of the principles of team development, complete four  more...

Giving and Receiving Effective Feedback Giving effective feedback is an essential tool for managers in maintaining standards and helping staff reach their full potential. Staff who understand what is expected of them are more motivated and perform more effectively. This programme is for you if you want to develop your own skills in order to improve organisational effectiveness, implement a continuous development of individuals and  more...

Introduction to Training Needs Analysis ...mitted altogether. To achieve real return on learning and development investment, it is important to find out where there are gaps in the existing skills, knowledge and attitudes of employees. It involves compiling a picture of employeesa ™ capabilities as well as organisational demands for skills and is informed by business strategy. This programme is for you if you want to be able to  more...

Succession Planning Key to Business Continuity Progressive organisations in the corporate world place Succession Planning high on their list of priorities, in order to ensure business continuity and proactive career development for talented employees. This course gives an overview of approaches and processes. This programme is for you if you are an HR or OD professional responsible for improving employee and  more...

Successfully Managing People ...one to one feedback from the trainer, complete a Personal Development Record to use back in the workplace. Delegates will receive an ILM endorsed certificate recognising their success on passing the assessment. On attendance to the programme delegates will be registered with the ILM and be invited to claim their free ILM membership. Membership provides continued learning about management,  more...

Resolving Conflict How to produce positive outcomes from difficult situations This programme gives greater insight into human behaviour, identifying why some people are difficult and how to deal with different types of people problems. This programme is for you if you need to understand, manage or prevent the potential development of situations involving aggression and conflict, or deal with difficult people.  more...

Advanced Trainer Skills ...development for trainers Staying fresh and building on existing skills is essential for anyone involved in teaching and training. This programme builds on fundamental trainer skills and is an ideal follow up to the Trainer Proficiency certificate. This programme is for you if you are an experienced trainer and want to expand your knowledge. It provides additional knowledge and skills for  more...

Developing your Project Management Skills ...one to one feedback from the trainer, complete a Personal Development Record to use back in the workplace. Delegates will receive an ILM endorsed certificate recognising their success on passing the assessment. On attendance to the programme delegates will be registered with the ILM and be invited to claim their free ILM membership. Membership provides continued learning about management,  more...

Mentoring in the Workplace ... adviser, guide, or tutor, especially for methodical self-development. Usually, a mentor is someone outside your organisation, unit or team and chosen by you. There is a general acceptance that most people achieve better levels of professional success if they have the guidance and help of a mentor; someone with whom they can discuss their career plans, evaluate options and achievements, and  more...

Interviewing and Selection Selecting the perfect candidate Making the wrong choice of employee after a lengthy and expensive recruitment process is a disaster and difficult to undo. Interviewing and selection a requires a set of specific skills that enable you to make the right choices. This programme is for you if you want to learn how to prepare for, structure, and conduct successful interviews. It combines the  more...

Driving High Performance "A process that contributes to the effective management of individuals and teams in order to achieve high levels of organisational performance." Armstrong and Baron Performance management should be strategic, in that it involves broader and longer-term organisational goals, whilst linking various aspects of the business, people management, individuals and teams. This involves identifying  more...

Management Essentials ...development of high performance people This Essential Management Skills programme is a five-module, eight-day management development programme which is delivered over a period of five months. Each of the modules in this programme are linked together and combined with coaching and peer support. The programme commences with a pre-programme skills assessment, then on day one you will meet with  more...

Introduction to Strategic Financial Management Play an active role in your organisationa ™s strategic and financial planning process This programme provides grounding in the understanding and use of financial information for strategic management of the organisation. It will help you to understand the financial significance of strategic decisions and to communicate effectively on financial matters with accountants and other  more...

Career Planning Explore openings and career opportunities This programme is designed specifically to help people who have been in work for several years to maximise on their future prospects by building on the valuable experience they have gained for far. This may mean perhaps considering new work/ life balance considerations. This programme is for you if you want to explore new career opportunities that  more...

Essential Management Skills ...ther you are managing a team or a process, this practical development programme will give you a grounding in the essential skills and behaviours required to be able to communicate, motivate, build trust and lead with confidence and authority. Learn the essential skills that will enable you to be an effective team leader or manager: Understand the role and purpose of a manager. Define  more...

Time Management This interactive course provides delegates with practical strategies, tools and techniques to help manage their time pro-actively at work and at home. The programme helps delegates understand how they currently manage their time and then assists in the development of new habits to increase and maintain their efficiency throughout the day. The course incorporates accelerated learning techniques  more...

Value Adding Appraisals Value Adding Appraisals Making Appraisals Work For You Is your team's experience of appraisals a box-ticking exercise and waste of time? Is your view, as the person hosting the appraisal, that you need to get it done as quickly as possible, file it and tell HR you're up to date? Appraisals are a great opportunity to: Give (and receive) constructive feedback Reflect on what went well...  more...

Mind Mapping Speed Reading and Memory Workshop - 1 day This 1 day course is an intensive compact course that provides strategies and skills to master information through Mind Mapping, Speed Reading and Memory techniques. Suitable for: All levels of personnel in an organisation to help master information. Anyone looking for a management development programme that offers practical skills to manage the activities that take up time. Individuals taking  more...