Instructor Led Development Focus Training
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From Bold New Directions
Situational Frontline Leadership



... techniques to enhance the managers experience;
Takes a development focus by teaching skills based on key development levels;
Presents a complete package with core concepts presented regardless of delivery option chosen; and
Equips the frontline manager with processes and tools that can be implemented immediately for optimum results.
Workshop Format:
The Situational Frontline
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Situational Frontline Leadership
From Management Training Institute
Situational Frontline Leadership



...ng techniques to enhance the managers experience; Takes a development focus by teaching skills based on key development levels; Presents a complete package with core concepts presented regardless of delivery option chosen; and Equips the frontline manager with processes and tools that can be implemented immediately for optimum results.
Workshop Format: The Situational Frontline Leadership
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From New Skilz Corporate Training (Shanghai)
Crucial Negotiation Skills Training
... managers that need to negotiate successfully.
Skills Development Focus
- Preparing effectively for an important negotiation
- Appropriate pre-negotiation small talk
- Starting the negotiation on the right note
- Functional language for deliberating issues
- Talking generally or focusing on specific issues
- Bargaining, offering and making concessions
- Proposing ideas, terms and
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Banking Customer Service Training
...ng ID
Company accounts
Skills Development Focus
- Business English skills for customer service staff
- Expression of amounts, numbers, dates and time
- Achieving a polite tone using English language
- Handling customer requests for information or action
- Suggesting & recommending bank products/ services
- Apologizing, explaining, informing & making requests
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Hotel Customer Service Training
...active service
House keeping
Skills Development Focus
- Western hotel customer service
- Service manager skills
- Reception telephone skills
- Front desk professional service
- Understanding western guests
- Courteous language and attitude
- Polite grammar for hotel situations
- Courteous attitude development
- Hotel situation role plays
- Hotel language and
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Legal Business English Communication Skills Training
...tion
Negotiable instruments
Skills Development Focus
- Oral business English skills
- Legal business writing skills
- Legal Meeting skills
- Legal teleconference skills
- Legal email writing skills
- Legal correspondence skills
- Tailored client focus option
- Legal Translation tips
- Legal documentation skills
- Legal research tips
What will you learn?
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IT Software Developers Training
...ation
Client Requirements
Skills Development Focus
-Business English skills for IT Software developers
- Leading and participating in meetings
- Controlling teleconferences and encouraging input
- Writing clear, concise & well structured emails
- Understanding communication style and tone
- Presenting technical solutions to business people
- Western culture
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Casual Conversational English Training
...Shanghai
China
Skills Development Focus
- Using full sentences and giving details
- Asking follow up questions and showing interest
- Speaking loudly and in a varied tone of voice
- Discussion abilities and expressing opinions
- Debating issues and varying degrees of agreement
- Listening skills development
- Techniques for developing a conversation.
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English Language Training
...
China
Skills Development Focus
- English Fluency Improvement
- Enhanced Cultural Awareness
- Confidence to Speak Up
- Discourse Management Skills
- Range of Vocabulary Development
- Methodology for English Learning
- Standard Sounds Pronunciation
- Good Grammar Tricks
- Faster Response Time
- Active Listening Skills
What will you
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Train the trainer Skills Training
...g feedback
Structuring sessions
Skills Development Focus
-Planning and preparing
- Evaluating training
- Interacting with course participants
- Course design principles
- Building rapport with participants
- Energizing and involving learners
- Stimulating participation
- Handling questions and giving feedback
-
What will you learn?
- Training methodology
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Tailored Communication Skills Training
...ompany
Your department
Skills Development Focus
- Tailored to client training objectives
- Practical business application
- Skills Development Focus
- Relevant to staff development needs
- Increased return on investment
- Reusable course materials
- New skills
- New mentality
- New confidence
Tailored Workshops List
- Emailing writing skills
-
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Professional Email Skills Training
...nvolves your staff contributing sample emails.
Skills Development Focus
- Being personal, friendly and building rapport.
- Organizing ideas & paragraphing
- Being concise and to the point
- Using tentative vs decisive language structures
- Expressing bad news with appropriate language.
- Checking understanding and making arrangements.
- Achieving the right tone depending on the
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Business English Multi-SkillsTraining
...al business English - written business English
Skills Development Focus
- Meeting skills
- Telephoning skills
- Presentation skills
- Negotiation skills
- Socializing skills
- Email writing skills
- Report writing skills
- PPT writing skills
- Proposal writing skills
- Cross-Cultural Soft Skills
What will you learn?
- Business English Communication skills
-
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Interactive Meeting Skills Training
...s as well as anyone who has to run meetings.
Skills Development Focus
- Getting off to a good start
- Leading discussions and chairing meetings
- Sounding decisive and being assertive
- Expressing opinions and being persuasive
- Presenting a logical and balanced argument.
- Digressing, generalizing and keeping to the point
- Making suggestions and giving constructive feedback
-
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Key Reporting Skills Training
... information
- Emphasizing key business issues
Skills Development Focus
- Structuring Formal Reports.
- Using an impersonal style and compound Nouns
- Formatting reports and presenting information well
- Structuring paragraphs and using linking words
- Developing a systematic and cohesive writing style.
- Improving readability and achieving a neutral style.
- Writing numbers and
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Western Business Culture Training
...g
Interesting conversation
Skills Development Focus
- Making polite, appropriate and interesting small talk
- Culturally sensitivity in conversation
- Developing the habit of volunteering information
- Using an interactive approach to business dialogue
- Dealing with complaints & confrontational customers
- 20 boring questions not to ask foreigners in China
-
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Business Writing Principles Training
...ages
Documenting
Documenting
Skills Development Focus
- Professional documentation skills
- Emails
- Reports
- Proposals
- Web content text
- Technical documents
- Marketing brochures
- Letters
- Memos
- PPT
What will you learn?
- Business writing principles
- Holistic documentation skills
- Consulting quality documents
- Formatting various documents
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Expatriate China Orientation Workshop
...
Networking tips
Food issues
Skills Development Focus
- How to integrate into society
- How to speak English to locals
- Communication skills for China
- Getting along with chinese people
- Handling culture shock effectively
- Socializing with chinese clients
- Working with chinese colleagues
- How to resolve conflict with locals
- Managing chinese staff
- What
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Powerful Presentation Skills
...cting an internal project review presentation.
Skills Development Focus
- Getting off to a good start
- Structuring and linking the parts
Powerful Presentation Skills Topics
Public Speaking Impromptu Speaking Confident Speaking Professional Presentations
Presenting Projects Presenting Solutions Presenting Proposals Presenting Products
Sales Presentations Technical
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Powerful Presentation-Skills
...s
- Handling the Q&A and Ending on a high note
Skills Development Focus
- Getting off to a good start
- Structuring and linking the parts
- Sounding decisive and being assertive
- Expressing key ideas and opinions concisely
- Creating clear and readable PPT slides
- Varying your voice and maintaining interest
- Interaction methods and elicitation techniques
- Using body language
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