Instructor Led Dhoby Ghaut Mrt Training

Effective Accounts Receivable Management 4 Dec 2012 ...te 4 Dec 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 11/ 2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials a I have learnt how to tell if a company or individual is having  more...

Managing and Motivating Staff for Service Excellence 4 Dec 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...

Effective Minutes Writing 5 6 Dec 2012 ... & 6 Dec 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 11/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Florence Au Testimonials "I have learnt how to use the proper reporting works, correct grammar  more...

Effective Email Writing 7 Dec 2012 ...te 7 Dec 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 11/ 2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have understood more on the do's and don'ts of email writing and email  more...

Effective Office Administrative Skills and Duties 11 12 Dec 2012 ...& 12 Dec 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 20/ 11/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials "I am now able to utilise the skills learnt to recognise my own  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 7 Dec 2012 ...te 7 Dec 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 11/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials a I now understand more details about the Requirements of Employee  more...

Finance for Non-Financial Professionals 22 23 Nov 2012 ...& 23 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 1/ 11/ 2012 Fee Per Participant S$556. 40 (Early Bird) S$620. 60 (Normal) S$513. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials "I have learnt some of the fundamentals of accounting and now  more...

Managing Challenging Customers Professionally 28 29 Nov 2012 ...& 29 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 6/ 11/ 2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "Now I know the appropriate methods of handling and tackling customer  more...

Telephone Etiquette Techniques on Handling Difficult Callers 2 Nov 2012 ...te 2 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 11/ 10/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Chua Bee Choo Testimonials "I have gained techniques and skills of handling and dealing with  more...

Grammar for Business Writing 29 Nov 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...

Essential Writing Skills for the Workplace 15 16 Nov 2012 ...& 16 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 24/ 10/ 2012 Fee Per Participant S$449. 40 (Early Bird) S$513. 60 (Normal) S$406. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "This programme has definitely helped to improve my concept of email  more...

Workplace Communication From Singlish to Standard English 30 Nov 2012 ...e 30 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 8/ 11/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Audrey Lai Testimonials a I have learnt to take note of pronunciation, vocabulary, grammar and  more...

Professional Image for the Workplace 20 Nov 2012 9am to 1230pm ...Nov 2012 Time 9am to 12. 30pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 29/ 10/ 2012 Fee Per Participant S$107. 00 (Early Bird) S$128. 40 (Normal) S$96. 30 (Member) Fee is inclusive of 7% GST, training materials and tea break. SDF-Approved No Trainer Ms Catherine Chan Testimonials "I now have a better understanding of how to mix and match my clothes  more...

Building Your Business Networking Skills 20 Nov 2012 130 to 5pm ...20 Nov 2012 Time 1. 30 to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 29/ 10/ 2012 Fee Per Participant S$128. 40 (Early Bird) S$149. 80 (Normal) S$117. 70 (Member) Fee is inclusive of 7% GST, training materials and tea break. SDF-Approved No Trainer Ms Catherine Chan Testimonials "I have learnt how to use the right tools when networking with others,  more...

Time Management Skills 1 Nov 2012 ...te 1 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 10/ 10/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I have learnt some techniques that I can use to manage my time at  more...

Building A High Performing Team 21 Nov 2012 "Great teamwork may not equate great team performance! You need to design an effective team structure and create a productive environment in order to improve team performance." Great teamwork is just one contribution factor to great team performance. Many leaders overlooked the science of building great teams. Designing appropriate team structure; defining effective team procedures and  more...

Working with Different Personalities 28 Nov 2012 ...e 28 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 6/ 11/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I am now able to handle and use appropriate tactics to handle  more...

The Employment Act 22 23 Nov 2012 ...& 23 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 31/ 10/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials "I feel more confident about the boundaries of the Employment Act and  more...

Effective Administration of Salary and Payroll 8 9 Nov 2012 ... & 9 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 17/ 10/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jimmy Toh Testimonials "I have gained in-depth knowledge on payroll administration as well as  more...

Customer Service Tool Kit Perfect Phrases in Practice 11 Oct 2012 ...e 11 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 19/ 9/2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "I have learnt how to positively reply and respond to customers through  more...

Effective Workplace Communication 23 24 Oct 2012 If your workplace is becoming challenging because people seem 'petty' about issues on dealing and relating with each other, this might just be the workshop for you. Understand how mastering the art of communication can be your competitive advantage. You will explore and learn how 'petty' matters may affect what you love at your work just like how a tiny stone in the shoe can affect a runner's  more...

Effective Report Writing 31 Oct 2012 ...e 31 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 9/ 10/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Florence Au Testimonials "I have learnt how to do mind mapping before getting started on  more...

Effective Email Writing 2 Oct 2012 ...te 2 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 11/ 9/ 2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have understood more on the do's and don'ts of email writing and email  more...

Effective Office Administrative Skills and Duties 4 5 Oct 2012 ... & 5 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 12/ 9/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials "I am now able to utilise the skills learnt to recognise my own  more...

Effective Event Management 23 24 Oct 2012 ...& 24 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 26/ 9/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Catherine Chan Testimonials "I can now aply the concepts and steps that I have learnt from the  more...

Conflict Resolution and Negotiation at the Workplace 18 19 Oct 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Coaching for Peak Performance 10 Oct 2012 ...e 10 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 18/ 9/2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Koh Thong Joo Testimonials "The concepts such as the Expectancy Theory is important for setting  more...

Effective Administration of Salary and Payroll 18 19 Oct 2012 ...& 19 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 26/ 9/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jimmy Toh Testimonials "I have gained in-depth knowledge on payroll administration as well as salary  more...

Effective Accounts Receivable Management 18 Sep 2012 ...e 18 Sep 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 28/ 8/2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials a I have learnt how to tell if a company or individual is having  more...

Managing and Motivating Staff for Service Excellence 12 Sep 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...

How to Engage in a Positive Performance Appraisal Discussion 27 Sep 2012 Many of us experience anxiety during the year-end performance appraisal discussion with our bosses. Many sessions end up with unhappiness and grievances which may even accumulate to resignation after bonuses are given. It really doesn't have to. Both staff and appraiser can make it a positive experience by doing a little preparation, agree on the objectives, and manage the process of the  more...

Essential Skills for Managers 18 19 Sep 2012 ... 18 & 19 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 28/ 9/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jayan Warrier Testimonials "The programme has opened my mind to adapting to people, creating  more...

Practical Skills for Administrative Professionals 26 Sep 2012 ...e 26 Sep 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 4/ 9/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials a I have gained more knowledge on how to manage my time efficiently  more...

Grammar for Business Writing 11 Sep 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 ...& 26 Sep 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 9/ 2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "Now I know the appropriate methods of handling and tackling customer  more...

Recruitment Interview and Selection Techniques 4 5 Sep 2012 ... & 5 Sep 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 14/ 8/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have gained a greater understanding on the analysis of a job position  more...

The Employment Act 6 7 Sep 2012 ... & 7 Sep 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 22/ 8/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-ApprovedYes Trainer Mr Gerard Chan Testimonials "I feel more confident about the boundaries of the Employment Act and its  more...

Finance for Non-Financial Professionals 23 24 Aug 2012 ...& 30 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 8/ 5/2012 Fee Per Participant S$556. 40 (Early Bird) S$620. 60 (Normal) S$513. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials "I have learnt some of the fundamentals of accounting and now understand  more...

Telephone Etiquette Techniques on Handling Difficult Callers 24 Aug 2012 ...e 15 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 24/ 4/2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Chua Bee Choo Testimonials "I have gained techniques and skills of handling and dealing with  more...

Effective Minutes Writing 1 2 Aug 2012 ... & 2 Aug 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 10/ 7/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Florence Au Testimonials "I have learnt how to use the proper reporting works, correct grammar and  more...

Essential Writing Skills for the Workplace 30 31 Aug 2012 ... & 8 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 16/ 5/2012 Fee Per Participant S$449. 40 (Early Bird) S$513. 60 (Normal) S$406. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "This programme has definitely helped to improve my concept of email  more...

Workplace Communication From Singlish to Standard English 3 Aug 2012 ...e 24 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Audrey Lai Testimonials a I have learnt to take note of pronunciation, vocabulary, grammar and  more...

Professional Image for the Workplace 23 Aug 2012 9am-1230pm ...Aug 2012 Time 9am to 12. 30pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 1/ 8/2012 Fee Per Participant S$107. 00 (Early Bird) S$128. 40 (Normal) S$96. 30 (Member) Fee is inclusive of 7% GST, training materials and tea break. SDF-Approved No Trainer Ms Catherine Chan Testimonials "I now have a better understanding of how to mix and match my clothes in my  more...

Building Your Business Networking Skills 23 Aug 2012 130-5pm ...23 Aug 2012 Time 1. 30 to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 1/ 8/2012 Fee Per Participant S$128. 40 (Early Bird) S$149. 80 (Normal) S$117. 70 (Member) Fee is inclusive of 7% GST, training materials and tea break. SDF-Approved No Trainer Ms Catherine Chan Testimonials "I have learnt how to use the right tools when networking with others, and  more...

Building A High Performing Team 29 Aug 2012 "Great teamwork may not equate great team performance! You need to design an effective team structure and create a productive environment in order to improve team performance." Great teamwork is just one contribution factor to great team performance. Many leaders overlooked the science of building great teams. Designing appropriate team structure; defining effective team procedures and  more...

Working with Different Personalities 15 Aug 2012 ...e 15 Aug 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 24/ 7/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I am now able to handle and use appropriate tactics to handle different  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 3 Aug 2012 ...te 3 Aug 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 12/ 7/2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials a I now understand more details about the Requirements of Employee  more...

Customer Service Tool Kit Perfect Phrases in Practice 13 July 2012 ...e 13 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 21/ 6/2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "I have learnt how to positively reply and respond to customers through  more...

Effective Workplace Communication 24 25 July 2012 If your workplace is becoming challenging because people seem 'petty' about issues on dealing and relating with each other, this might just be the workshop for you. Understand how mastering the art of communication can be your competitive advantage. You will explore and learn how 'petty' matters may affect what you love at your work just like how a tiny stone in the shoe can affect a runner's  more...

Effective Email Writing 27 July 2012 ... 27 July 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 5/ 7/2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have understood more on the do's and don'ts of email writing and email  more...

Effective Office Administrative Skills and Duties 19 20 July 2012 ...& 20 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 27/ 6/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials "I am now able to utilise the skills learnt to recognise my own ethical  more...

Conflict Resolution and Negotiation at the Workplace 10 11 July 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Time Management Skills 6 July 2012 ...te 6 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 14/ 6/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I have learnt some techniques that I can use to manage my time at work  more...

Coaching for Peak Performance 11 July 2012 ...e 11 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 19/ 6/2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Koh Thong Joo Testimonials "The concepts such as the Expectancy Theory is important for setting any  more...

Setting Up a Salary Structure for Equitable Compensation Management 3 4 July 2012 ... & 4 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 12/ 6/2012 Fee Per Participant S$556. 40 (Early Bird) S$620. 60 (Normal) S$513. 60 (Member Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have gained very deep insight as somebody without much HR knowledge,  more...

The Employment Act 26 27 July 2012 ...& 27 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 4/ 7/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials "I feel more confident about the boundaries of the Employment Act and its  more...

Effective Accounts Receivable Management 21 June 2012 ...e 21 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 30/ 5/ 2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials a I have learnt how to tell if a company or individual is having payment  more...

Managing and Motivating Staff for Service Excellence 5 June 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 ... & 1 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 9/ 5/2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "Now I know the appropriate methods of handling and tackling customer  more...

Grammar for Business Writing 27 June 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...

Effective Report Writing 20 June 2012 ...e 20 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 29/ 5/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Florence Au Testimonials "I have learnt how to do mind mapping before getting started on  more...

Essential Writing Skills for the Workplace 7 8 June 2012 ... & 8 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 16/ 5/ 2012 Fee Per Participant S$449. 40 (Early Bird) S$513. 60 (Normal) S$406. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "This programme has definitely helped to improve my concept of email  more...

Effective Event Management 26 27 June 2012 ...& 27 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 5/ 6/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Catherine Chan Testimonials "I can now aply the concepts and steps that I have learnt from the  more...

How to Engage in a Positive Performance Appraisal Discussion 19 June 2012 Many of us experience anxiety during the year-end performance appraisal discussion with our bosses. Many sessions end up with unhappiness and grievances which may even accumulate to resignation after bonuses are given. It really doesn't have to. Both staff and appraiser can make it a positive experience by doing a little preparation, agree on the objectives, and manage the process of the  more...

Finance for Non-Financial Professionals 29 30 May 2012 ...& 30 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 8/ 5/ 2012 Fee Per Participant S$556. 40 (Early Bird) S$620. 60 (Normal) S$513. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials "I have learnt some of the fundamentals of accounting and now understand  more...

Effective Administration of Salary and Payroll 5 6 June 2012 ... & 6 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 5/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jimmy Toh Testimonials "I have gained in-depth knowledge on payroll administration as well as salary  more...

Working with Different Personalities 23 May 2012 ...e 23 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I am now able to handle and use appropriate tactics to handle different  more...

Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012 ...e 15 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 24/ 4/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Chua Bee Choo Testimonials "I have gained techniques and skills of handling and dealing with  more...

Effective Email Writing 30 May 2012 ...e 30 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 8/ 5/2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have understood more on the do's and don'ts of email writing and email  more...

Workplace Communication From Singlish to Standard English 24 May 2012 ...e 24 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Audrey Lai Testimonials a I have learnt to take note of pronunciation, vocabulary, grammar and  more...

Practical Skills for Administrative Professionals 9 May 2012 ...te 9 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 17/ 4/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials a I have gained more knowledge on how to manage my time efficiently and  more...

Essential Skills for Managers 24 25 May 2012 ...& 25 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jayan Warrier Testimonials "The programme has opened my mind to adapting to people, creating  more...

The Employment Act (10 11 May 2012) ...& 11 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 18/ 4/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials "I feel more confident about the boundaries of the Employment Act and its  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 25 May 2012 ...e 25 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials a I now understand more details about the Requirements of Employee  more...

Understanding Employee Insurance Including Work Injury and Compensation Act Introduction Many companies pay to search and employ talents to help grow the company. It will be prudent to safeguard against injuries and loss to these talents. Not only is it a corporate concern but it is also a national concern and thus Singapore has enacted WICA (Work Injury and Compensation Act) and made it compulsory for companies to provide certain medical insurance coverage for employing  more...

Effective Administration of Salary and Payroll ...17 Feb 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 26/ 1/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea-breaks. Trainer Mr Jimmy Toh Participants' Comments "I have gained in-depth information on payroll and have a better understanding on the  more...

HR Policies and Procedure Toolkit ...22 Feb 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 31/ 1/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. Trainer Mr Gerard Chan Participants' Comments "I have gained an understanding of the various approches/ steps to formulating  more...