Online Diagnostic eLearning

NET Tuning, Debugging, and Optimization Microsoft .NET applications must be thoroughly tested, debugged, and optimized before deployment, to ensure high performance and robust solutions. This course is designed for intermediate programmers to quickly come up to speed on techniques for debugging and optimizing .NET programs. It also covers tuning applications after they have been deployed. This course is designed for using the C#  more...

Intermediate Java Programming ...nto Java methods. Use the standard logging API to write diagnostic information at runtime. Understand the structure of streams in Java, and learn how to use streams to manage file I/O. Learn how to use Java Serialization to internalize and externalize potentially complex graphs of objects. Course Duration: 5 days Prerequisites: Students must be able to write, compile, test, and debug  more...

Intermediate Java Programming ...nto Java methods. Use the standard logging API to write diagnostic information at runtime. Understand the structure of streams in Java, and learn how to use streams to manage file I/O. Learn how to use Java Serialization to internalize and externalize potentially complex graphs of objects. Course Duration: 5 days Prerequisites: Students must be able to write, compile, test, and debug  more...

Technical Support Agent Skills Simulation Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson  more...

Consulting with the Internal Client Simulation ...hin these units must have strong communication, research, diagnostic, and presentation skills. In this simulation, you are a marketing manager at Millennium Mobility, a global manufacturing company that makes peripherals for handheld computers, PDAs, and mobile phones. The internal consulting unit at Millennium is expanding and you are interested in a position within that group. It won't be  more...

Consulting with the External Client Simulation ...niques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this simulation, you are a consultant at LocoMotion Think Tank. Your assignment is to advise Automation Control Inc., a technology management company, on the possible acquisition of Data Query Limited, a database management company. You are taking over the client  more...

A Workable Solution for Internal Clients One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You  more...

Operating System Technologies Management and Troubleshooting To explain the concepts and procedures required to manage a Windows operating system and locate and resolve common operating system problems Technical support personnel  more...

Installing Configuring and Troubleshooting PC Components To recognize how to install, configure and troubleshoot PC components The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)  more...

Understanding and Maintaining Networks To understand the principles of networking and basic diagnostic and troubleshooting techniques The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)  more...

Maintaining Operating Systems To understand how to manage and optimize operating systems The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)  more...

Understanding and Supporting Networks To understand network protocols and connectivity technologies and to establish and troubleshoot a network connection Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)  more...

Managing Operating Systems To understand how to manage, optimize, and prevent future problems with operating systems Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601)  more...

Operating Systems To recognize the fundamentals of operating system technologies and the basic procedures involved in installing and upgrading operating systems. The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field  more...

Laptop Components Peripherals and Networks To understand the basic concepts of, and how to troubleshoot problems with, laptops, peripherals and networks connections The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field  more...

Oracle Database 10g Monitoring and Maintenance Release 2 To demonstrate how to control database performance and configure proactive database maintenance Anyone wanting to learn about Oracle Database 10g database administration  more...

Optimizing Database Performance in Oracle 10g To outline the processes and considerations for optimizing an Oracle database using alerts, trace files, and advisors Oracle database administrators and database operators  more...

Oracle Database 10g New Automatic Management Features To identify the new automatic management and management infrastructure features of Oracle 10g Oracle 8i or 9i certified professionals who wish to upgrade to Oracle Database 10g certification; developers interested in the technical aspects of Oracle Database 10g  more...

Oracle Database 10g Performance Tuning Tuning Infrastructure This course discusses the key concepts related to using the Automatic Workload Repository (AWR), the Automatic Database Diagnostic Monitor (ADDM), and Active Session History (ASH) reports. This course is designed for DBAs, database architects, support engineers, and technical consultants.  more...

CA OS/390 TCP/IP Network Management NetMaster/NetSpy OS/390 TCP/IP Management looks at the following products: Unicenter NetSpy Network Performance V6.0 Unicenter NetMaster Network Management for TCP/IP v6.2 Unicenter NetMaster Network Operations v6.2 This Course will give the student working knowledge of managing an OS/390 TCP/IP network using the above products. It takes the student through Installation and Configuration, to  more...

Cisco Internetwork Troubleshooting - Part 1 This is the first course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will  more...

Cisco Internetwork Troubleshooting - Part 1 This is the first course in a five-part series on Cisco Internetwork Troubleshooting 4.0 (CIT 4.0). CIT 4.0 teaches students how to baseline and troubleshoot an environment using Cisco routers and switches for multiprotocol client hosts and servers. This is an advanced series that shows networking professionals troubleshooting processes on Cisco Routers and Catalyst Switches. This course will  more...

Microsoft Windows 2000 Installation, Configuration, and Administration Part 3: Resource Optimizatio This is the third course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the System Monitor counters used to provide information about resource utilization and interpret them; identify and log  more...

Microsoft Windows 2000 Installation, Configuration, and Administration Part 4: Enterprise Administr This is the fourth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify, configure and manage the workstations of users; and identify, configure and manage a fax.  more...

Server+ Certification Part 3: Troubleshooting and Problem Determination The is the third course in a four-part series on CompTIA's Server+ Certification. This course covers the fundamentals of troubleshooting and problem determination. Guidelines for performing problem determination using diagnostic hardware and software tools, and utilities, identifying bottlenecks, and correcting misconfigurations and/or upgrades are also covered. Finally, guidelines for determining  more...

Microsoft Windows 2000 Installation, Configuration, and Administration Part 3: Resource Optimizatio This is the third course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify the System Monitor counters used to provide information about resource utilization and interpret them; identify and log  more...

Microsoft Windows 2000 Installation, Configuration, and Administration Part 4: Enterprise Administr This is the fourth course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement, administer, and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course, students will learn to identify, configure and manage the workstations of users; and identify, configure and manage a fax.  more...

Microsoft Windows 2000 Installation, Configuration, and Administration Part 3: Resource Optimizatio This is the third course in an eight-part series that will provide IT professionals with the knowledge and skills necessary to implement administer and troubleshoot Microsoft Windows 2000 Professional and Server. At the completion of this course students will learn to identify the System Monitor counters used to provide information about resource utilization and interpret them; identify and log  more...

Server+ Certification Part 3: Troubleshooting and Problem Determination The is the third course in a four-part series on CompTIA's Server+ Certification. This course covers the fundamentals of troubleshooting and problem determination. Guidelines for performing problem determination using diagnostic hardware and software tools and utilities identifying bottlenecks and correcting misconfigurations and/or upgrades are also covered. Finally guidelines for determining if  more...